[Resolved]  Tikona — harrasment for payment of dues though they are still to refund my money

Address:

Mumbai City, Maharashtra

Sir/Madam,

I have not received any response from TIKONA... not that i am anymore surprised, but the reason i am writing is that i am repeatedly being called reminding me for my outstanding dues and your collection officers are speaking in a very threatening tone with the intention to harass. Further i am also receiving SMS reminders for payments and bills are being still generated though my internet connection has been cancelled/disconnected. I am not using and do not wish to use TIKONA's services at all. I have no qualms about making this news public, if need be. TIKONA does not engage in fair-play. I am repeating for the last time, that if this does not stop i will file a suit against TIKONA for unlawful use of customer's money and not refunding the amount with damages, and more-so, for harassment.

I have no intention to hold back TIKONA's dues. But i will pay the dues i owe only once i receive the share TIKONA needs to refund to me first (this refund is for double cheques collected from me by TIKONA in the month of March 2010).

Please treat this matter seriously.... and provide clear instructions to your staff not to contact me for payment till my dues are first cleared

Sincerely,
Fahad Hakim



Begin forwarded message:

From: Shafa Tools <[protected]@shafatools.com>
Date: 30 July 2010 3:02:52 PM GMT+05:30
To: Customercare <[protected]@tikona.in>, [protected]@tikona.in
Subject: Re: Refund still due to me for double payments

Dear Ms. Priyanka,

Till date no concrete steps have been taken to resolve this issue. Every single day i am getting reminder calls for the payment due to Tikona by me, which is over a month old... but my cheque issued in March has still not been refunded. This is Tikona service -- LOUSY! And to top it all your collection personnel speak in a very threatening tone. Mr. Rehan Sheikh called me around 2.50pm this afternoon and spoke in a similar manner. Even worse off are your female employees who use the foulest of language without at times, thereby adding to our frustration and dissatisfaction of ever having opted for Tikona's services. They are causing me much mental harassment and anguish.

I am reiterating that please refund me my cheque amount paid in March as well as they refundable deposit, and i will be glad to settle your dues immediately. I am forwarding a copy of this letter to he Consumer Guidance Society of India, of which i am a member. Also, i will not fail to launch an FIR with the police and initiate legal action too if i am continued to be harassed in this manner when it is actually Tikona who needs to settle our dues first. Please do not take this lightly.

Best regards,
Fahad Hakim



On 17-Jul-2010, at 4:47 PM, Customercare wrote:

Dear Mr. Hakim,
Greetings from Tikona!

This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the Billing complaint has been forwarded to the concerned department for necessary action
and the resolution is in under progess.

In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in

Thanking you and assuring you of our best services,
Priyanka Sonawane
TikonaCARE

From: Shafa Tools [mailto:[protected]@shafatools.com]
Sent: Saturday, July 17, 2010 4:33 PM
To: Customercare; [protected]@veenus.co.in
Subject: Re: Refund still due to me for double payments


On 11-Jul-2010, at 7:17 PM, Customercare wrote:

Dear Sir,
Greetings from Tikona!

This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the Billing complaint (regarding double payment of installation charges) has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in
Thanking you and assuring you of our best services,

Jaydeep Bagul
TikonaCARE

From: Shafa Tools [mailto:[protected]@shafatools.com]
Sent: Thursday, July 08, 2010 12:10 PM
To: Customercare; customer.[protected]@tikona.in
Subject: Refund still due to me for double payments

Sir/Madam,

I am feeling most cheated having opted for Tikona's services. I also have Reliance and MTNL connections and am happy to say that am very pleased with their services.

I had issued a cheque on Union Bank of India (#003349; dated 11th march 2010) this cheque was cleared on 25th March 2010. The connection was never activated despite false promises about the Wi-Fi facility.

Then in May, Mr. Kalim Quereshi from Tikona visited us again promising us an immediate connection on further payment of Rs.500/- for activation, and assured me that he will personally look into the matter to ensure a speedy refund of my dues (within a week!). Very gullibly, we believed in him and issued the cheque. Though the line was activated, the connection speed is below par than what i have opted for. Further, it was quite a task to get the connection done in the first place due to a lot of teething problems which your technical persons shall be able to shed light on in a better way. Further, one Mr. Suhail (cell #[protected]) who heads the (Agripada) branch, has behaved in the most irresponsible, uncaring and rude manner with us. He believes the customer will gravel at his feet for a connection and it is to his whims and fancies to decide when and how to allot and engineer for the job. I am DISGUSTED with his attitude. Seeing his attitude i wonder if he would even be capable of deploying the duties of a office-boy/peon without throwing unwarranted attitude. Frankly his juniors were more supportive and understanding of our concerns.

Now the second cheque (drawn on UBI a/c#[protected]) has been cleared on the the 14th of May 2010. So, i have actually made payments twice for the single activation process, but till date i have not received a refund on my earlier cheque. Surprisingly, if the customer delays payment by a single day we are charged a late fee, but would it be very fair to charge Tikona a late 'refund' fee for this amount to recover it with interest.

Without any prejudice against Mr. Suhail, in the best interest of teh company, i would like to add that it is better that people like him are not given such pivotal responsibilities. I am sure Tikona would not like to taint their image because of the insouciant attitude of such employees.

I would like to end with a request to kindly refund my cheque amount of Rs.500/- immediately. Also, please reverse any late payment fees charged to me as i was hoping that the bill amount would be offset against this excess payment made (though sadly it wasnt the case). Once i receive the necessary credits i will be most glad to pay your dues in full, minus the late payment fees.

Sincerely,
Fahad Hakim
[protected]
Subscriber ID: [protected]