HDFC Bank Bank Credit Card — Threatening calls from HDFC Bank!!!

 
7 Reviews
India
 Suman Mukherjee
Re: HDFC Bank

Hi Guys,

I have been a customer of your bank during the period of[protected], holding a credit card. My credit card number is xxxx-xxxx-xxxx-xxxx. I had been using the card without any issues while I was in Delhi, after which I moved to Bangalore in the year 2004. I had updated my address with the HDFC Bank and still I was not receiving the statements from time to time. I had to call in the helpdesk to know my payment amount and due dates. Inspite of several calls the issue was not resolved and hence I decided to close the card and settle it down when it was 10,000/- due. However I again faced a challenge because you representatives informed me that HDFC will call me back for closure procedures. I tried calling in the helpdesk twice but nobody felt the importance of helping me out. Now I destroyed my card at that very moment and stopped all transactions.

Now after 2 years, I am receiving threatening calls that I will be arrested by some collection agency. If thats the same I am ready to launch an FIR in the nearest police station and case a file against the bank with Human Rights. Because nowhere in law it is written that a customer who tried to pay can be arrested without any reason.

Now at this present moment I am jobless and I declare myself as a bankrupt. However I am still ready to pay the settlement amount of 10000, after consulting with my lawyer.

Guys help...
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Pal,

Do not settle for anything, verify lawyers credentials and do not worry read the full mail below and visit the sites I have given and share this knowledge - THIS IS CRUCIAL.

Good Luck

A CREDIT CARD VICTIM
[protected][protected][protected]--------
First visit www.bankingombudsman.rbi.org.in

file a case here;Bangalore
Shri. K.R.Ananda
C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bangalore-560 001
Tel.No.[protected],[protected]
Fax No.[protected]
email: [protected]@rbi.org.in
Karnataka

Mark a copy to : New Delhi
Shri H Kulshreshtha
Banking Ombudsman
Reserve Bank of India Building
2nd Floor, 6, Sansad marg
New Delhi - 110001
Tel No.[protected]/23710882/23725445
Fax No.[protected]
email: [protected]@rbi.org.in

Next go online and file a case online at


http://creditcardvictims.org/page/eng

http://en.wikipedia.org/wiki/Credit_card

http://www.bcsalliance.com/x_creditcardtricks1.html [ full info on credit cards ]

Tactics Credit Card Companies Use to Get You to Pay More

Although the credit card industry earns more than one trillion every year, they aren't satisfied with that, and have adopted dubious tactics to further fatten their wallets. Late and over-the-limit fees now account for more than half of their revenues, so they like to encourage or trick customers into paying some sort of penalty fee. And they are now only getting away with it, but they keep raising their fees up and up -- just a few years ago a penalty fee was about $10. Now the average is $29.00. Consumer groups estimate that soon these fees will average $59.00.

Late and over-the-limit fees are not the only methods companies use to rake in trillions each year. There are also the credit insurance programs, universal default policies, dishonest marketing campaigns and other stupid card tricks. Many of the major issuers -- First USA (now Chase), Chase, Capital One, Providian (now owned by Washington Mutual), Citibank -- have been sued over allegations o[censored]nfair billing practices and accused of blatantly using tactics to cheat customers out of money. Some of these tactics are outlined below.

Not posting your payment on the day it's received -- Federal law requires credit card companies to post your payment on the date it is received. If they fail to do so, they cannot assess you late charges or added finance charges. Still, a common tactic most card issuers use is to post only those payments received by 9:00 a.m. or 3:00 p.m. on a given date. Payments received at 9:01 a.m. are posted the next day despite the fact that all the major card issuers have payment processing centers that operate 24-hours a day, seven days a week. Best way to fight back: Send in your payment at least 10 days before the due date. If you can't do that for one reason or another, arrange to make your payments electronically by signing up at your credit card issuer's website so you can quickly zap a payment to them and they can't claim that they didn't receive your mailed payment until after the due date. It is interesting to note that almost all of the major credit card banks used to allow customers to quickly zap a payment to them via Paypal.com free of charge. Of course, this must have put a big dent in their late fee revenue so some of them stopped allowing this (Providian and First USA to name two).

Tricking you in to paying late -- Federal law requires that credit card issuers mail you your statement at least two weeks before the due date, so companies have to resort to other tactics to get you to pay late. You know that your credit card payment is due on the 25th of the month, or do you? Your issuer might suddenly change it to the 20th of each month to try and get you to mail it in late. If it's received late, they will slap you with a $39.00 late fee. If it's late two or more times, they can legally increase your interest rate dramatically, to as much as 29%. At various times, several credit card issuers have even resorted to not mailing out statements at all to encourage customers to pay late under the theory that "it is a courtesy that we mail statements out, not a requirement." [First USA actually used that as an excuse once and lost many customers as a result.]. Best way to fight back: Always open your monthly statement immediately upon receipt and check the due date. Don't be surprised if it has suddenly moved up five days and you received your statement "late". You might have to immediately write a check and get it in the mail that day to allow at least seven days for it to get to them before the due date. You don't want it to arrive at 9:01 on the due date do you? If it does, you will be assessed a late fee.

Penalizing you for carrying a big balance -- If you carry a high balance on your credit card month-to-month, don't be surprised if you one day notice a small paragraph on your monthly statement that informs you your interest rate is going to increase from 7% to 28% next month. What the credit card company doesn't tell you when you sign up for the card with the low interest rate is that they almost always raise the interest rate dramatically on people who never pay down a high balance on the credit card or carry big balances with other credit card companies. It doesn't matter to them that you have always paid your bills on time and are never late. You can be a customer of theirs for 20 years and never be late or miss a single payment, but one day they will decide that you are no longer a good customer and raise your rate to 28%. [Citibank is notorious for doing this. Every time I see one of their ads in a magazine or TV about how much they love and respect their customers, I want to throw up.]

Credit card holder wins suit worth Re 1 lakh

The Statesman 29.5.07

Arunima Ghosh

KOLKATA, May 29: Credit cards may be a status symbol to some but for a vast majority of consumers irregularities in credit card bills can cause a great deal of harassment. The recent victory of a credit card holder against a leading bank will be a boost to such consumers who are regularly harassed by their banks.

A city consumer court has come down heavily on ICICI bank by slapping a fine of Rs 1 lakh, the highest compensation imposed by the court so far for discrepancy in credit card operations. The court of Calcutta District Forum, Unit-II, president Mr TK Ghosh and members Mr H Bhattacharya and Ms R Acharya pulled up the credit card division of the bank for recovering a loan that was never received by the customer. The bank allegedly asked the consumer to repay loan installments along with interest including late fees for a loan amounting to Rs 33,500, supposedly issued by the bank, which was neither solicited nor asked for or received by Mr Kalyan Kumar Sur. The court ordered the bank to pay Mr Sur a litigation cost of Rs 5000 along with compensation worth Rs 1 lakh.

Mr Sur was taken by surprise when his credit card statements suddenly displayed interest charges. He complained that bank did not respond to his repeated e-mails when he asked the latter to provide him with loan details. Instead the bank allegedly harassed him further by sending loan collectors to his residence.

The clause 5.1(b) under Reserve Bank of India’s credit card operation guidelines reads: “Unsolicited loan or other credit facility should not be offered to the credit card customers. In case any credit card facility is extended without the consent of the recipient, the credit sponsoring bank will be liable to pay such penalty as may be considered appropriate.” During the court proceedings the bank failed to substantiate with written documents that it had received a loan request from Mr Sur. When contacted ICICI Bank spokesperson in Mumbai said: “We are aware about this case and the bank might appeal before the state commission against the order passed by the city consumer court.”
Dear Friends,
I was an urfortunate holder of a HDFC Credit card from late 2004 to early 2006.
It was supposed to be a lifetime free silver credit card.
The card had a meager credit limit of Rs 12000.00 and I had hardly ever used it.
Whenever I had used it for small amounts I paid back within 2-3 days time not even waiting for the due date to come.
In fact I had a Citibank Credit card with a much higher credit limit and better facilities do I used to use that one more. You can check my repayment record with Citibank if you want. Satisfied by my clean repayment record they kept increasing my card’s credit limit and facilities every year.
I had no outstanding amount on the HDFC card and in spite of informing the bank again and again never ever received a single statement from them.
On one fine day, in early 2006 I called up HDFC Bank Credit Card Division Customer Care and informed them that I was going to destroy the card so that they can block the account. They said I don’t have any outstanding but as a fore-closure free I need to pay one hundred something rupees which would be coming in the next statement and I can pay it then. I again told them that I never received any statement from them. But they said this time onwards I would definitely get them.
Days, weeks, months have passed after I have broken the card into 4 pieces and dropped the pieces in the trash can of one of the HDFC ATM’s. Then suddenly I get a call from a person called Rajesh from HDFC Bank’s recovery section. It was about a year after I had destroyed the card. Rajesh said I had about 20,000.00 Rupees outstanding on my card and needed to pay immediately. I was stunned and I said there must have been some mistake on their part. But he kept insisting. He even threatened to drag me to the cops and the court. I felt nervous because I can’t deny that the card belonged to me because I had signed on the application form while applying for the card. Besides, I didn’t have any paper, statement, letter indicating that I’m being wrongly charged. I continued to argue with him but ultimately had to give in. He said if I pay him Rs 5000 –something on that day itself in cash, he would get me the letter of settlement within a day. I unwillingly agreed, in fear o[censored]nnecessary trouble and embarrassment.
I asked him to come to my office (TCS, Whiltefield) in Bangalore. He came with another guy from the collection agency, took the money, gave me a receipt and said he would be sending the settlement letter to me on the very next day. Ever since I had been waiting for that letter and it never came. I only have a copy of the receipt for that amount but it does in no way prove that the account had been settled. I tried calling him several times at the number he had called me from but it turned out to be an office board number so I could never talk to him.
For almost 10 months I did neither hear nor receive anything from the bank.
Now, on an official assignment I have come to Japan and I have to stay here for a couple of years if not more. Suddenly my father calls me and tells me that a certain Arjun from HDFC bank is calling and threatening them repeatedly saying ‘Your son owes us Rs 24000. Either ask him to pay or we’ll drag you to the court’. I asked my father to give them my japan contact number and email id but they said thay didn’t want to make international calls and kept harassing my helpless old parents. At last, I told my father to tell them about Rajesh and the letter of settlement that never came to me. Now they are saying unless I present the settlement letter to them, they will send goons to our place and issue a legal notice etc etc.
My agreement with my firm doesn’t allow me to go to India before I have completed 18 months here. I am feeling so helpless out here.
What to do? How to prove I am innocent?
Is there anyone who can help me out? Can my parents sue the bank for harassment? Is it possible without having all necessary papers? I don’t have any papers with me except for that last receipt, partly because of my foolishness but mainly because of the bank’s callousness.
Is there anyone who can help me out?

Devalin Sarkar
Tokyo, Japan.
Phone : +[protected]
Email : devalin.[protected]@tcs.com
this is third time that i am not geting bill at my residence. i alway pay the bill on time. no one even remind or call or sms the same so if thier is any delay i am not responsable.
Kindly note that I have started the same tactics as they are adopting. On phone, speak filthy abuses to them. If they come to your house, call police on 100 and say that they have beaten you or assaulted you and trying to take the tv etc.

These agents can not do any thing except to go to civil court for the recovery. If you have issued any cheque and that has been bounced that on first hearing pay that amount and declare that it was the final amount.

In case of court, you must ask the copy of plaint and all the copy of the slip signed by you for verification and also the details of payment received before replying and you simply say in the court that there is no money payable by you.

In Lok Adalat, you must not admit that any amount is payable and never sign any statement. You simply say that they are telling lie. Not a single paisa is due even if there is due of lac rupees.

By this, you may give nightmare to them and they would stop threatening.

Since I have started these practice, I am in peace. Today when I received the call from Citibank, I said that I am not coward who would suicide but would compel to you to for suicide and if you dare to come at my residence, i would give you a good beating and would hand over to police after making false allegation that you have assaulted me.
Further, if police does not receive your complaint that file the case u/s 156(3) before the magistrate requesting directing the police to register the FIR and at the same time write to Human Right Commission.
Dear Sir,

Yesterday I received official letter from Your Bank that they can not do any thing because time is over.

But I was informed immediate to your Bank and as they directed drop the letter in any HDFC Bank.

I have done same.

And when ever I followed your Bank they have always told matter is under discussion and because this is a transition from different Bank so it will take time.

Now your Bank is putting interest also on that amount which I have not taken

So how I can pay that amount which I have not taken.

Sorry but I will not pay any amount which I have not taken



With Best Regards

Amit Saxena






[protected][protected][protected][protected]

From: Amit Saxena [mailto:[protected]@roulundsbraking.com]
Sent: Wednesday, June 04, 2008 11:23 AM
To: 'customerservices.[protected]@hdfcbank.com'
Subject: Due To M/C fault money not withdrawn



To,

The HDFC Back Manager,

Credit Card cell



Dear Sir,

I was tried to withdraw 5000 Rs from my Credit Card ([protected]) on 12.02.08 at 13:44:04 from Central Bank of India Terminal code SITD021401.

But due some M/C fault I was not received money.

I have immediately entered complaint in Central Bank India Complaint Register and inform their Manager.

And at the same time I have informed to HDFC help Line.

After that I have followed several times to Ms. Priya HDFC Bank.

Today As discussed with Mr. Varun I am sending attached copy of receipt but it is very old and fed that’s why not clear.

But still I have put all the information what ever I can read. There is below information also printed

TX# 5805 RESPCODE# 0051





So please take necessary action.



With Best Regards

Amit Saxena

Date of Birth 200876

Roulunds Braking India Pvt Ltd.

Bahalgarh Sonipat.

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    HDFC Bank Bank Credit Card - Threatening calls from HDFC Bank!!!