[Resolved]  HDFC Bank — Irresponsible Behaviour - Personal Loans

Details of communication with HDFC Bank attached. They are not responding on the complaints.

Nilesh Gotecha <[protected]@yahoo.com> wrote:
Date: Tue, 11 Dec 2007 05:52:17 -0800 (PST)
From: Nilesh Gotecha <[protected]@yahoo.com>
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: loansupport <[protected]@hdfcbank.com>


Having received no reply on the mails in three months, no option but stopping of payment of loan remained with me.

please note that, I have make the stop payment of the loan and will soon be closing Savings bank account as i do not wanted to deal with the bank which do not reply to basic queries of the customer.

please do not make any follow up regarding loan, unless my quiries are answered point to point and i get to know the level at which my complaint is discussed.

i have complied the mail commununication below, which clearly show the irresponsible replies from customer service division of HDFC Bank.

I am forwarding print outs at HDFC head office, to CEO of HDFC and to all the regional offices of HDFC bank. I am also forwarding the bunch of e-mails to all leading dailies and news channels for the reference.

This is only for your information and i do even expect the proper reply from your side.

regards

nilesh
[protected]
Date: Tue, 13 Nov 2007 20:54:42 -0800 (PST)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport" <[protected]@hdfcbank.com>


This is you who is exaggerating.

Tell me why a person takes a loan?? because he is badly in need of money. Now he is deprived of the money, is this the small issue??

Further, if mistake has happened, why your system could not locate it?? why i have to run here and there to tell you people that i have not get the money.

You are living in the competitive world, if you cannot deliver, pls do not be in the business.

And add to it, my demands are small and crystal clear, i want to know at level my complaint is discused and handled. I dont know if somebody is hiding the facts to procet somebody.

My stand at the moment is clear, untill I get the proper reply from the RESPONSIBLE person, I am not going to pay my instalment.

Further, pls update ur Ashram Road Branch Manager on the issue, as I will be visiting the Branch for the closure of my account tomorrow.

Do not write anything in reply to this mail, I do not know who/which designation is writing.

From nowonwards, pls take customers seriously.

Best Regards

Nilesh
[protected]

loansupport <[protected]@hdfcbank.com> wrote:
Dear Mr. Gotecha,

With reference to your e-mail dated November 12th, 2007 kindly note as follows:

Closure of your Salary SB Account No.[protected] can only be allowed after the mode of repayment of Personal Loan Account No. 11599779 is swapped to alternate Post Dated Cheques or debit-ECS.

Any act by you in withholding payment of EMIs will rank as a wilful default and result in accumulation of penal charges ( Rs. 450/- per bounce of installment and overdue interest @ 2.5% p.m.). This will also result in approriate action for recovery by the Bank, entirely at your risk and responsibility.

Apart from what has been outlined above, we have nothing further to add in the matter. Your reaction to the slight delay in disbursal of the loan ( for reasons already stated several times) appears to be exaggerated and no worthwhile purpose will be served through the protracted exchange of mails.

Warm regards,

Customer Support
HDFC Bank Ltd.

Date: Sun, 11 Nov 2007 22:30:00 -0800 (PST)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport" <[protected]@hdfcbank.com>


No more mails. Matter will never close. I feel you people make the joke out of the case and absolutely not concerned..

will see you with the notice from the consumer forum. i am also filing the case with the Bank lok adalat.

Meanwhile, pls let me know the procudure to close the savings bank account at the earliest, i do not want any of hdfc bank services today and never in future.

best regards

nilesh
[protected]

loansupport <[protected]@hdfcbank.com> wrote:

Dear Mr.Gotecha,

Kindly refer to your e-mail dated November 7th, 2007.

The reasons that led to delay in dicbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.
Warm regards,

Customer Support
HDFC Bank Ltd.
==============================================================

Date: Wed, 7 Nov 2007 06:16:59 -0800 (PST)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport" <[protected]@hdfcbank.com>



i do not have time to go and visit.

pls send me details provided that i have asked for. i bagg u will not be in a position to answer to even the smallest of question in my mail.

i[censored] cannot handle the complaint, pls escalate the issue higher upos and dont come out with the vauge replies.

i once again confirm that i will not pay the instalment, till the time my quiries are attended to properly and i get reply for all my basic questions. and the same will keep myself free from any follow ups fm your side

regards

nilesh

loansupport <[protected]@hdfcbank.com> wrote:

Dear Mr.Gotecha,

Thank you for your e-mail dated November 07, 2007.

We confirm that all the information requested has been provided to you by the Retail Loans Division.

You are requested not to stop the payment of your EMIs which will be in violation of the agreement signed and will affect your credit history.

In case you have any further queries, you may also visit our Retail Loan Service Center.

For a comprehensive list of our Retail Loan Service Centers, kindly visit our site ( www.hdfcbank.com), click on "Find your nearest...." on the home page and select "Retail Loan Service Center".

Warm regards,

Customer Support
HDFC Bank Ltd.

Date: Tue, 6 Nov 2007 21:00:18 -0800 (PST)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport" <[protected]@hdfcbank.com>



I am not like the HDFC Bank officials, i do read the mails sent and mails received.

request you to kindly read my mails and reply on my mails.

pls note i hv deffered the loan payment till the time satisfactory answer is received.

I told the person over the phone that i am not at all agreed to what he is telling and he has to send point by point reply. but u people are dump and not listening or does not want to listen. this time your smartness come to the wrong way.

further, why should somebody made a mistake should talk and decide??

pls do not write mails hencefurther, i will defer loan payment still somebody approached to me with the point to point answer to my complaint.

regards

nilesh

loansupport <[protected]@hdfcbank.com> wrote:
Dear Mr.Gotecha,

Thank you for your e-mail dated November 03, 2007.

We request you to refer to our earlier correspondence as well as the contacts made to you by our Loans Division where the matter has been discussed in depth. We regret we have nothing further to add in the matter.

Warm regards,

Customer Support
HDFC Bank Ltd.
==============================================================
Date: Sat, 3 Nov 2007 00:08:06 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport" <[protected]@hdfcbank.com>




Dear (I dont know)

Request to kindly read my mail history.

My question remains the same.

1) agreed the mistake happened, why I have to run here and then to locate mistake done by the Bank?

2) Why nobody took a pain atleast to inform that mistake has happened?

What level the complaint is discussed and who is taking the stand on my compliants?

When you design the rules, pls keep the rules same for the customer and the bank, will you allow me delay my instalment even for the day???

Decision cannot be taken by the defaulter (sales manager).

Pls speak on all such issues raised during the previous mails. wanted you to escalate the issue to the highest possible level and rever with the escalation chart.

Pls take your time in replying, but reply with the point to point to my compaints and concerns.

Regards

Nilesh

loansupport <[protected]@hdfcbank.com> wrote:
Dear Mr.Gotecha

With reference to your e-mail dated October 29, 2007. We regret to understand that you have been left with a feeling of dissatisfaction in your recent interactions with us.

We once again reconfirm that the services of the Sales Executive who handled your case have been terminated.

The matter has been explained in depth by our Sales Manager and a letter issued to you.

You are requested not to stop the clearing of your monthly installments. Pending installments will result in your Loan Account getting classified as overdue, which could affect your credit history and is violation of term of agreement.

We wish to assure you that it is our constant endeavour to ensure that each customer interaction is made pleasant and satisfactory so that your relationship with the bank is strengthened.

We would appreciate if you would kindly treat the matter as closed. We treasure your relationship with the Bank, and look forward to a long and continued patronage.

Warm regards,

Customer Support
HDFC Bank Ltd.
==============================================================

Date: Mon, 29 Oct 2007 05:06:33 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport" <[protected]@hdfcbank.com>



pls read my previous mails.

pls do not write the same reply again.

i will not pay the instalment of the loan till the time i get the reply for the questions i asked and this keep me free from any actions from your side.

regards

nilesh
[protected]

loansupport <[protected]@hdfcbank.com> wrote:


Dear Mr. Gotecha,

Thank you for your e-mail dated October 27, 2007.

The reasons that led to delay in disbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.

Thanking you in anticipation of your kind co-operation.


Warm Regards,


Customer Support,
HDFC Bank Ltd


Date: Sat, 27 Oct 2007 05:43:26 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: Fwd: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: [protected]@hdfcbank.com



pls read mails. pls do not send the same reply

Nilesh Gotecha <[protected]@yahoo.com> wrote:
Date: Fri, 26 Oct 2007 04:31:23 -0700 (PDT)
From: Nilesh Gotecha <[protected]@yahoo.com>
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: loansupport <[protected]@hdfcbank.com>

Request to kindly go through my previous mails. Understand what is return and reply.

For your perusal, grievance handling procedure highlighted on the site is attached. Request to go through the policy also.

My basic demand remain the same

Name and designation of the person writing the mail
Level at which the complaint is discussed
Name and designation of the person taking the final stand on the complaint

This is my basic right as a coustomer.

Regards

Nilesh
[protected]
loansupport <[protected]@hdfcbank.com> wrote:


Dear Mr. Gotecha,

Thank you for your e-mail dated October 25, 2007.

The reasons that led to delay in disbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.

Thanking you in anticipation of your kind co-operation.

Warm Regards,


Customer Support,
HDFC Bank Ltd

__________________________________________________________________

Date: Fri, 26 Oct 2007 04:31:23 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport" <[protected]@hdfcbank.com>




Request to kindly go through my previous mails. Understand what is return and reply.

For your perusal, grievance handling procedure highlighted on the site is attached. Request to go through the policy also.

My basic demand remain the same

Name and designation of the person writing the mail
Level at which the complaint is discussed
Name and designation of the person taking the final stand on the complaint

This is my basic right as a coustomer.

Regards

Nilesh
[protected]
loansupport <[protected]@hdfcbank.com> wrote:


Dear Mr. Gotecha,

Thank you for your e-mail dated October 25, 2007.

The reasons that led to delay in disbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.

Thanking you in anticipation of your kind co-operation.

Warm Regards,


Customer Support,
HDFC Bank Ltd

__________________________________________________________________

Date: Wed, 24 Oct 2007 23:25:51 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport" <[protected]@hdfcbank.com>



I also have nothing to add, pls read my mails and you cannot treat this matter as closed.

regards

loansupport <[protected]@hdfcbank.com> wrote:


Dear Mr. Gotecha,

Thank you for your e-mail dated October 23, 2007.

Our Bank's position in the matter has already been stated in the e-mail dated October 23rd, 2007 and nothing substantial can be added to that at this point of time.

You are once again requested to treat the matter as closed.


Warm Regards,


Customer Support,
HDFC Bank Ltd

__________________________________________________________________

Date: Tue, 23 Oct 2007 06:49:52 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport" <[protected]@hdfcbank.com>




Who are you??

Pls write with your name. and I am not at all satisfy with any of onliner replies I received.

Pls also suggest the name of the person taking the final stand.

If you do not have anything to add, i am also writing to kindly proceed with the following:

1) Please close my saving bank account

I will not pay any of the remaining instalments.

Regards

Nilesh
[protected]

loansupport <[protected]@hdfcbank.com> wrote:


Dear Mr. Gotecha,

With reference to your e-mail dated 20th October 2007, we have nothing further to suggest except what has already been submitted in the previous communications.


Warm Regards,


Customer Support,
HDFC Bank Ltd

__________________________________________________________________

Date: Sat, 20 Oct 2007 05:47:59 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "Customer Service" <[protected]@hdfcbank.com>




Pls refer my mail for god shake, i have asked to write the name of person writing to me and one who has taken the final stand on the issue. Over the phone, I have also informed the same and the officer calling was having no answers to some of my basic questions.

I will only be satisfy when i get reply point by point (pls put remarks) under my each point.

If the mistake happened from your side, why i had to run to locte that mistake has happened?? What will happen if I make the mistake???

If your system is under fault, why am i one who is suffering??

Pls reply me on each of the point at the earliest with the authority who has taken the final stand.

Otherwise, I dont see any reason in paying remaining instalments of my loan and will discontine my savings and fixed deposit account with the bank.

Regards

Nilesh
[protected]


Customer Service <[protected]@hdfcbank.com> wrote:


Dear Mr. Gotecha,

Kindly refer to your e-mail dated October 17th, 2007.

The reasons that led to delay in disbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.

We regret our inability to offer any compensation or discounts, as claimed by you.


Warm Regards,


Customer Support,
HDFC Bank Ltd

__________________________________________________________________

Date: Wed, 17 Oct 2007 05:48:20 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: Fwd: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: [protected]@hdfcbank.com



No reply received on the mail, really surprising.

Nilesh Gotecha <[protected]@yahoo.com> wrote:
Date: Thu, 27 Sep 2007 04:33:32 -0700 (PDT)
From: Nilesh Gotecha <[protected]@yahoo.com>
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: Customer Service <[protected]@hdfcbank.com>
CC: [protected]@core.nic.in
My demand are same. I need the name and designation of the person taking the final stand on the issue.

i do not know i[censored] people read the mails i send. i am once again attaching the point by point complain. pls give the answer on each of the point. PLS REFER POINTS 7 TO 15 AND ALSO CONSEQUENCES. YOU WILL NOT ACCEPT ANY OF MY APOLOGY EVEN ON SINGLE DAY DELAY, WILL YOU??????

i am also attaching the last mail which clarifies that i am not interested in the apology, i want the final stand of the bank on the issue taken by some senior member.

DETAILED COMPLAINT:

Nilesh
A/501, Rosewood Estate, Jodhpur Road, Satellite, Ahmedabad - 15
[protected]

1) Applied for HDFC personal loan through Net
2) Call was received from lady - Sweta telling that she is calling from HDFC Bank directly.
3) Documents for the loan collected on 06/June/2007 and loan was approved on 08/June/2007.
4) A SMS was received on 08/June regarading the loan approval and approval number is 11599779
5) Agreement was signed on 11/Jun/07 (Monday) morning and three cheques were submitted.
6) It was promised that amount of loan will be deposited on 12/Jun.
7) No amount was received on 12 june. Not even on 13 june
8) There was consistent no replay from the number of Sweta who co-ordinated.
9) On calling phone banking for more than 3 times and visiting Naranpura branch, there was call from Sweta telling that they have made mistake in calculating EMI amount and fresh trhee cheues to be issued.
10) Fresh cheqes were issued and it was confirmed that amount will be credited by 10am on next day.
11) In anticipation of confirmed deposit, cheque was issued to from the account.
12) Had to request to the party two times to not deposit the cheque.
13) Again on 14/Jun, no amount was credited
14) Visitednearest Vejalpur Branch of HDFC Bank.
15) They have given number of officer. Officer had told that it was mistake on the part of DSA the incidence had happened, and promised that he will try to deposit the loan before banking hours.
16) Loan was depostisted ultimately at 15.40 on 14/June.

THEY CALL IT EXPRESS LOAN. That means, amunt was of no-use on14/June also.
17) Subsequently, cash amount was to be deposited in the account of the party.

Consequences:

1) The incidence badly affect the credit. 17% interest was paid only to ensuretimely payment to the creditor.
2) Continuous two days wasted on follows
3) Bank should repay for amount of time,money and enry wasted on follow-ups
4) Bank should clerlfy the actions taken on the officers
5) Loan cannot save the credit, that means should be made interest free

LAST MAIL CLARIFIES THAT MATTER CANNOT BE CLOSED

Do you know who has signed that letter??

have u read the mail i send in reply of the letter??

if the mistake has done by your employes, why there was no call?? why the phones were no reply??

i had to visit two braches and make over 50 calls to locate problem created by you. even the senior officer did not picked up the phone.

pls note that what you have writeen in the letter is not the factual. pls locate the problem in house first, ratehr than markeing it close.

and i hv several time reported that apology is not the solution to the proble, do u know u r talking to the customer??

i have never before raise point of repayment of loan, but it is total irresponsible replies fm ur side made me writing the same.

i do not understand why dont u keep the previous mails in the loop while replying.

gentleman, pls get ur hose right and pls revert with the responsilbe reply. i would wiat for the reply with the name of person writing to the same.

waiting for ur satisfactory reply in this regard.

regards

nilesh
[protected]

Customer Service <[protected]@hdfcbank.com> wrote:


Dear Mr. Gotecha,

Kindly refer to your e-mail dated September 25th, 2007.

At the very outset, please accept our sincere apologies for the less than pleasant experience in dealing with the Bank.

We confirm that a formal reply to the issues raised by you have been submitted on August 7th itself vide our letter docket No. A26790475
dated 10th August 2007 , a copy of which is attached herewith.

We trust that the contents of the letter will be found acceptable and the matter can be taken as closed on that basis. You are also requested not to disrupt recovery of EMIs as this could be taken as a willful default and affect your Credit History, besides leading to additional charges.

Thanking you in anticipation of your kind understanding in the matter.


Warm Regards,


Customer Support,
HDFC Bank Ltd


Customer Service <[protected]@hdfcbank.com> wrote:


Dear Mr. Gotecha,

Kindly refer to your e-mail dated September 26th, 2007 . We do realize and appreciate the fact that the problems faced due to delay in disbursal have caused a lot o[censored]nhappiness. Please accept our very sincere apologies once again for the less than pleasant experience in the matter.

Kindly also rest assured that your feedback has been shared with the Unit concerned to ensure that such matters are handled with a greater degree of sensitivity. Can we therefore, request you once again to accept our apologies and agree to treat the matter as closed?

Thanking you in anticipation of your kind understanding.



Warm Regards,


Customer Support,
HDFC Bank Ltd

__________________________________________________________________
Disclaimer :
From: "Consumer Education and Research Centre" <[protected]@cercindia.org> Add to Address Book Add Mobile Alert
To: [protected]@yahoo.com
Subject: From : Mr. V.M.Oza Hon. Director (Complaints)
Date: Mon, 8 Oct 2007 16:50:25 +0530



REF.NO.: COM/INFO/2007/430/VMO 08.10.2007

From : Mr. V.M.Oza Hon. Director (Complaints)
To : Mr. Nilesh Gotecha
Email : [protected]@yahoo.com

Dear Mr. Gotecha,

Please refer to your email dt. 25th Sept. 2007 regarding your
grievance against HDFC Bank about delay in sanctioning the loan
to you and subsequent loss incurred by you.

In this connection we have to advise you that we deal with such
matter. You are therefor requested to furnish us all the
papers/documents, etc. as called for vide our email dt. 21st
Sept. 2007 alongwith membership form duly filled in with the
requisite payment.

KINDLY QUOTE OUR REF.NO. & DATE IN FUTURE CORRESPONDENCE.

Thanking you,

Yours faithfully,


V.M.Oza
Hon. Director (Complaints)
08.10.2007

[protected][protected][protected]--
Consumer Education and Research Centre
Thaltej, Sarkhej-Gandhinagar Highway
Ahmedabad - 380054, Gujarat, India
Phone :[protected]/46, 27450528,[protected]
Fax :[protected]
Email : [protected]@cercindia.org
[protected]@gmail.com
Website : www.cercindia.org

Read INSIGHT - The Consumer Magazine

Date: Tue, 25 Sep 2007 02:35:01 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: Re: From : Complaints Dept., CERS, Ahmedabad. REF. NO. : COM/INFO/2007/430/US
To: "Consumer Education and Research Centre" <[protected]@cercindia.org>



i am genuine customer harresed for about a week by the irresponsible bank.

My complaint is as under. does CERS deal with such issues?? If yes, i am ready to become the member of the society. kindly let me know the time that i will have to devote to get the justice.

regards

Nilesh
A/501, Rosewood Estate, Jodhpur Road, Satellite, Ahmedabad - 15
[protected]


1) Applied for HDFC personal loan through Net

2) Call was received from lady - Sweta telling that she is calling from HDFC Bank directly.

3) Documents for the loan collected on 06/June/2007 and loan was approved on 08/June/2007.

4) A SMS was received on 08/June regarading the loan approval and approval number is 11599779

5) Agreement was signed on 11/Jun/07 (Monday) morning and three cheques were submitted.

6) It was promised that amount of loan will be deposited on 12/Jun.

7) No amount was received on 12 june. Not even on 13 june

8) There was consistent no replay from the number of Sweta who co-ordinated.

9) On calling phone banking for more than 3 times and visiting Naranpura branch, there was call from Sweta telling that they have made mistake in calculating EMI amount and fresh trhee cheues to be issued.

10) Fresh cheqes were issued and it was confirmed that amount will be credited by 10am on next day.

11) In anticipation of confirmed deposit, cheque was issued to from the account.

12) Had to request to the party two times to not deposit the cheque.

13) Again on 14/Jun, no amount was credited

14) Visitednearest Vejalpur Branch of HDFC Bank.

15) They have given number of officer. Officer had told that it was mistake on the part of DSA the incidence had happened, and promised that he will try to deposit the loan before banking hours.

16) Loan was depostisted ultimately at 15.40 on 14/June.

THEY CALL IT EXPRESS LOAN. That means, amunt was of no-use on14/June also.

17) Subsequently, cash amount was to be deposited in the account of the party.

Consequences: 1) The incidence badly affect the credit. 17% interest was paid only to ensuretimely payment to the creditor.

2) Consituous two days wasted on follows

3) Bank should repay for amount of time,money and enry wasted on follow-ups

4) Bank should clerlfy the actions taken on the officers

5) Loan cannot save the credit, that means should be made interest free


[protected][protected][protected][protected]




Consumer Education and Research Centre <[protected]@cercindia.org> wrote:
To : Mr. Nilesh Gotecha

From : Complaints Dept., CERS, Ahmedabad.

Date : 21 September 2007

Email : [protected]@yahoo.com


REF. NO. : COM/INFO/2007/430/US

Dear Mr. Gotecha,

We are in receipt of your email dated 25.8.2007 regarding your
complaint against HDFC Bank. To enable us to take up your
complaint you are kindly requested to furnish us following
details :

1. Your complete postal address as well as complete postal
address of the opposite party.
2. A detailed complaint letter addressed to the Society in
writing explaining the facts of the complaint chronologically
and mentioning the stake involved.
3. Please justify your claim in monetary terms along with
supporting documents regarding the loss suffered by you i.e.
17% interest paid by you.
4. Copy of documents relating to the complaint.

In order to represent your case before the opposite party, it is
necessary that you should be our member. You are kindly requested
to provide us your Membership No. of the Society, if not, please
find attached herewith an application form for membership of our
Society alongwith membership request letter. You are requested to
return the membership form duly filled in alongwith a cheque
towards membership fee, in case of local members. We accept only
D.D drawn on any nationalised bank at Ahmedabad for outstation
members.

We enclose herewith a copy of Guidelines for lodging a complaint
with CERS.

We shall deal with your complaint soon after receiving necessary
documents and information as above.

KINDLY QUOTE OUR REF. NO. & DATE IN FUTURE CORRESPONDENCE

Thanking you,

Yours sincerely,


Complaints Department.

Attach : 1. Membership Form
2. Membership Request Letter.
3. Copy of guidelines
[protected][protected][protected]--
Consumer Education and Research Centre
Thaltej, Sarkhej-Gandhinagar Highway
Ahmedabad - 380054, Gujarat, India
Phone :[protected]/46, 27450528,[protected]
Fax :[protected]
Email : [protected]@cercindia.org
[protected]@gmail.com
Website : www.cercindia.org

Read INSIGHT - The Consumer Magazine
[protected][protected][protected][protected][protected][protected]
Date: Sun, 2 Sep 2007 22:07:10 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "Customer Service" <[protected]@hdfcbank.com>



I have been taking the matter with the bank for quite a long.

i have suffered a lot and matter is with the bank, WHY I receive such mails??
It is not me to escalate, it is you you have to escalate with your team.


Please sent me the Bank stand on the matter with the reply from some senior management insetead of writing such mails.

Looking forward for the quick response.

Regards

Nilesh
[protected]

Customer Service <[protected]@hdfcbank.com> wrote:


Dear Mr. Nilesh,

In continuation to our email dated 25th August 2007, we wish to inform you that if you think you have received an unsatisfactory response from any of our personnel or channels, and would like to escalate the matter to Senior Management you may file your complaint to our Customer Grievance Redressal at www.hdfcbank.com

Steps:
1) Access your Bank
2) Customer Center
3) Grievance Redressal

Thanking you in anticipation of your kind co-operation


Regards,


Haresh Nawale
Customer Support,
HDFC Bank Ltd

__________________________________________________________________

Date: Tue, 21 Aug 2007 22:13:42 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "Customer Service" <[protected]@hdfcbank.com>



As been informed, no quaries have been clearified.

Pls reply point to point in written.

i do not hv the time to visit consumer care centre, if at all somebody wanted to visit, can visit with prior appointment.

wanted reply on the matter at the earliest.

Customer Service <[protected]@hdfcbank.com> wrote:


Dear Mr. Nilesh,

In continuation to our email dated 16th August 2007, as per confirmation from our concerned department we understand that our officer has contacted to you and clarified your all queries , further apologies for delay in disbursement.

For further clarification , we request you to visit to nearby retail asset branch , our officer will glad to assist you.

For a comprehensive list of Retail Loan Service Center kindly visit our site
http://www.hdfcbank.com/applications/locator/customercare.asp



Thanking you in anticipation of your kind co-operation



Regards,


Haresh Nawale
Customer Support,
HDFC Bank Ltd

__________________________________________________________________

Date: Thu, 23 Aug 2007 22:21:55 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "Customer Service" <[protected]@hdfcbank.com>




I am not going to pay for the loan at all. I will not pay any instalment from now on. i will pay instalment on the annual basis??

How come you just let the troubles happen to me by just saying the apology?? I have lost my credit to the party and have lost continuous gain i was getting?? your apology signed by some junior does not have any meaning.

It was after five days of continuous follow up and pains, i have been able to get the disbursement. and so called ur department never lifted the phones, right from the junior to the senoir most.

There should be punishment for whatever happened and i should get compensation for whatever pain i have undergone.

Kindly send us the e-mail id of your regional and corporate office. I need reply from higher ups.


Nilesh
[protected]

Customer Service <[protected]@hdfcbank.com> wrote:


Dear Mr. Nilesh,

Thank you for your mail dated 21st August, 2007.

Bank's position in the matter has been clarified vide our e-mails dated 21st August 2007, our officer clarified for delay in disbursement and send the apology letter also relating the same. We do not have anything further to add or offer at this point of time.

Thanking you in anticipation of your kind co-operation


Regards,


Haresh Nawale
Customer Support,
HDFC Bank Ltd

__________________________________________________________________

Date: Wed, 15 Aug 2007 23:15:56 -0700 (PDT)
From: "Nilesh Gotecha" <[protected]@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: [protected]@hdfcbank.com




I think Bank is geeting fun out of the issue.

Have received the stereo-typed apology letter with Ref No: RA/CSD/2007/CSE2/702 dtd August 10, 2007.

Letter is written in the name of Mr. Amitabh Sinha (I do not know who is he!!) and signed by someone else. Is the bank making fool of its customer??

The letter further say that officials have explained the things. I have never received any explanation and have asked to explain the matter only in WRITTEN. How can you say the matter is closed without confirming with the consumer?? why wrong information is given and admitted by customer service??

I have raised query point by point as given below and expect reply Point-by-point.

Please do not waste my more time on the stereo-tyed replies and revert point-to-point and set the timeline.

Havealready raised matter on core.nic.in and on non-receipt of the satisfactory reply, will furhter raise to the appropriate levels.

Have asked for the e-mails and ids of the State/National Heads, which never been given from your side

Nilesh
[protected]
nilesh gotecha <[protected]@yahoo.com> wrote:
complaint given for your ready reference.

regards

nilesh
[protected]

1) Applied for HDFC personal loan through Net
2) Call was received from lady - Sweta telling that she is calling from HDFC Bank directly.
3) Documents for the loan collected on 06/June/2007 and loan was approved on 08/June/2007.
4) A SMS was received on 08/June regarading the loan approval and approval number is 11599779
5) Agreement was signed on 11/Jun/07 (Monday) morning and three cheques were submitted.
6) It was promised that amount of loan will be deposited on 12/Jun.
7) No amount was received on 12 june. Not even on 13 june
8) There was consistent no replay from the number of Sweta who co-ordinated.
9) On calling phone banking for more than 3 times and visiting Naranpura branch, there was call from Sweta telling that they have made mistake in calculating EMI amount and fresh trhee cheues to be issued.
10) Fresh cheqes were issued and it was confirmed that amount will be credited by 10am on next day.
11) In anticipation of confirmed deposit, cheque was issued to from the account.
12) Had to request to the party two times to not deposit the cheque.
13) Again on 14/Jun, no amount was credited
14) Visitednearest Vejalpur Branch of HDFC Bank.
15) They have given number of officer. Officer had told that it was mistake on the part of DSA the incidence had happened, and promised that he will try to deposit the loan before banking hours.
16) Loan was depostisted ultimately at 15.40 on 14/June. THEY CALL IT EXPRESS LOAN. That means, amunt was of no-use on
cont from last........
14/June also.
17) Subsequently, cash amount was to be deposited in the account of the party.
Consequences:
1) The incidence badly affect the credit. 17% interest was paid only to ensuretimely payment to the creditor.
2) Consituous two days wasted on follows
3) Bank should repay for amount of time,money and enry wasted on follow-ups
4) Bank should clerlfy the actions taken on the officers
5) Loan cannot save the credit, that means should be made interest free


nilesh gotecha <[protected]@yahoo.com> wrote:

The query is not regarding only the amount deposit of excess processing charges.

Major issue is delay in loan disbursement has affected the crdit lot. Time of three days, enery and money wasted on follow ups to get the load disbursement.

Hope you now reply with the comprehensive solution.

Regards

Nilesh
[protected]

Customer Service <[protected]@hdfcbank.com> wrote:


Dear Mr. Nilesh,

In continuation to our email dated 4th July 2007, we wish to inform you that refund amount of Rs. 260 /- against the processing fees has been transfer to your account vide number[protected] on 4th July 2007. We request you to please check at your end.

Thanking you in anticipation of your kind co-operation




Regards,


Haresh Nawale
Customer Support,
HDFC Bank Ltd

__________________________________________________________________
Disclaimer :



loansupport <[protected]@hdfcbank.com> wrote:
Dear Mr.Gotecha,

Thank you for your e-mail dated November 13, 2007.

As confirmed earlier, closure of your Salary SB Account No.[protected] can only be allowed after the mode of repayment of Personal Loan Account No. 11599779 is swapped to alternate Post Dated Cheques or debit-ECS.

Any act by you in withholding payment of EMIs will rank as a wilful default and result in accumulation of penal charges ( Rs. 450/- per bounce of installment and overdue interest @ 2.5% p.m.). This will also result in approriate action for recovery by the Bank, entirely at your risk and responsibility.


Warm regards,

Customer Support
HDFC Bank Ltd.
==============================================================

Disclaimer :
The information contained herein (including any accompanying documents) is
confidential and is intended solely for the addressee(s)only and may constitute priveleged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise . The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.




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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

bogus bank SHANTI TEXTILES A/C.[protected] BUDHLADA (Pb.)
Dear sir,

I have applied for personal loan in HDFC Bank. For your information i am having my salary account in HDFC bank only. They are rejected my loan. They are saying that i am having loan in HDFC bank already. That AGRNo is 2836911.
I wondering that i have not taken any loan from HDFC and against this alredy i have given a complaint to HDFC phone banking. But they are not responding. So i have planned to close my account and total deal with bank. Because i am totally dissatisfied with this service.
Everytime i am making a call but not responding. And i am going to recommending to my office friends, that is dont open the account in HDFC Bank. My office name is Renault Nissan Technology & Business Center India Pvt Ltd.

hanks & Regards
R.Sureshkumar
Engineer – Nissan Engineering (TCSX)
Alliance Vehicle Evaluation Standard (AVES)
Total Customer Satisfaction (TCS)


Ascendas IT Park, Mahindra World City SEZ
Plot No TP2/1, Natham Sub Post Office
3rd Floor, Chengalpet, Kancheepuram District
Tamilnadu – 603002
Tel No: +[protected] Mobile: + 91 [protected]
eMail: + sureshkumar.[protected]@rntbci.com
Dear Sir,

I have requested to you send my loan schedule statement many times but you did not respond. I want that schedule immediately.
Loan Schedule No. 14134383
If possible, kindly send this on my email as soon as possible or through post.

Thanks
Anmol Dhawan
[protected]
Email: [protected]@gmail.com
DATED: 11/12/09

TO: HDFC/CARLOAN DIVISION,
REFNO: 1965, AUTO LOAN AGREEMENT NO: 10770750

DEAR SIRS,

THIS REFERS TO YOUR CLOSURE LETTER ADDRESSED TO ME DATED 13/11/09, IN THIS REGARD YOU ARE REQUESTED TO SEND ME THE POST DATED CHEQUES/ SECURITY CHEQUES RETAINED AT YOUR END.

DETAILS OF CHEQUE:

S.NO CHEQUENO AGREEMENTNO DATE BANK NAME
[protected]/12/06 STATE BANK OF INDIA
[protected]/12.06 STATE BANK OF INDIA
[protected]/12/06 STATE BANK OF INDIA
[protected]/12/06 STATE BANK OF INDIA
[protected]/12/06 STATE BANK OF INDIA
[protected]/12/06 STATE BANK OF INDIA

PLEASE KINDLY SEND THE ABOVE MENTIONED REQUEST TO THE FOLLOWING ADDRESS BY REGISTERED POST IMMEDIATELY

ADDRESS:

SMT. MEENA GANESH JAYRAMAN
B- 105, 106, ROYAL PLAZA APPARTMENT,
B/H SNEH SANKUL WADI,
ANAND MAHAL ROAD,
ADAJAN, SURAT- 395009
PH NO:[protected].

REGARDS,

MEENA GANESH JATRAMAN

Super Hoze Ind. ltd — New Connection Refund amount

From: [protected]@hotmail.com
To: rajat.[protected]@idea.adityabirla.com
CC: ccare.[protected]@idea.adityabirla.com; ccare.[protected]@idea.adityabirla.com
Subject:
Date: Tue, 15 Dec 2009 15:55:53 +0530


Dear Sir,

I have applied for a new connection (Corporate) through Idea Cellular Ltd; the owner of the company is Mr. Vinay Sharma : Mobile no. [protected]. I have requested the Idea No. [protected]. Mr. Sharma has agreed to give me the Idea no. (SIM CARD #[protected]) and accordingly I have paid the amount of Rs 799/- in cash to his person on 8th December. Latter on he has refused to give the above mentioned no. then I have requested him to refund my money. From 11th December onwards he & his associate Mrs. Gatha ([protected]) assuring me to refund the same. But till the time I have not received the amount.



Now Mr. Vinay Sharma is not picking up the phone and his delivery boy Mr. Tejender Kumar ([protected]), who has collected this money informed that he is not working this company. Mr. Vinay Sharma’s name has recommended by IDEA customer care, when I have requested the IDEA for my new connection.



Please take it matter seriously & requesting you to arrange my REFUND money.





Thanks & regards,



Dr. P. B. Jana

House no. 171, sector-37,

Faridabad-121003

Mobile # [protected]

# [protected]
my auto loan A/c No. 1167065 has been completed on[protected], please issue me No-dues certificate & NOC for change in my car registration certificate with RTO Ghaziabad. Please also note my present address is "J-135, Patel Nagar - I, Near Ganesh mandir, Ghaziabad"
Dear Sirs
I have received closure letter of loan Ref.no.01043 against agreement no. 2877304.but till date I have not received NOC for this .Pl send me the NOC for the same on my adress in record & intimate on my mail
Regards
Munish khurana
h.no. 1282
sector -55
Faridabad
Haryana
From: "loansupport" <[protected]@hdfcbank.com>
To: "RAKESH" <[protected]@rediffmail.com>
Date:
Subject: RE:'HBL=[protected]' Fw: Interest Certificate

Mr, Samrat Kalani,
Customer Support,

I agree that you must be having problems that’s why you have repeatedly asked for the time to act. But i cannot provide you all the time which you needed.

I also have made certain commitment to the 3rd party to submit the concerned documents.
I have in total given you 10 working days to act.

Hope you understand my situation.
I Am Sandeep, My Car no. MH 06 - AE 9225
EMI=1125/-
I Want Loan Account no. Urgently Plz.
Hi i am wondering if some one will suggest me that should i take a loan by HDFC.
I need 1 Lakh and m salaried...
If not then what are the option's???
Please reply tome on - [protected]@yahoo.com

Regard's

Deep..
Dear sir,
I have applied for aloan inHDFC loan,
My app.no.is80052451 and approved for r/s.15, 00, 000 on 27.03.2010
WILL YOU please tell me when i will get the payment?

Tikendra Panchal
Dear sir,
I have taken Auto loan (agreement no.[protected].
I just want to confirm that have you got an ECS from SBI Bank ?
Ihave confirmed with SBI Bank.


Regards,
Prabhubhai .M. Thakkar
Dear Sir/Madam, Date: 08.06.10

I am Mr.Biranchi Narayan Benudhar Biswal taken Loan bearing Account No:[protected], Customer ID :[protected], HDFC Deposit A/C. No :-[protected] .I have taken a personal loan from your HDFC Bank for 70, 000 /- ( Seventy Thousand Only ) dtd.012.05.2009 with EMI of Rs.2747 /- to be debited from my ICICI salary account A/c (No. [protected]) by 7th of every month. Now almost 11 instalments out of 36 instalments were debited from ICICI account, 12th ECS for the month of May 2009 (7th May-2010) has been bounced by ICICI bank even though sufficient balance of cash available at that time which is intimated to HDFC personnely. M/s HDFC has issued a letter for bouncing of amount stating that name in the account differs (ACCOUNT DESC, DOES NOT TALLEY).

Then I have approched along with all the documents to Chembur C.G.Road Branch & made a request, which is also enclosed for your reference. ICICI Chembur branch person said that there may be difference in the name appeared in the Salary A/C & Loan Account with HDFC where in Middle name is my father’s name and also told that as per RBI rules they can’t proceed further as account names differs. Find below the names in Salary account and Loan account.



Salary Account with M/s ICICI Bank - Biranchi N Biswal

Loan Account with M/s HDFC Bank - Biranchi Narayan Benudhar Biswal


Please look into the matter and release the bounce amount.

Thanking you,

With regards,

( Biranchi Narayan Benudhar Biswal )

Contact Number :[protected], 65258175
Dear Sir,

Ref: two wheeler loan Agreement No. 11628386

Ref: 958

I wish to send the cancelled instruments to following address:


R.ANANDAN
37, PONNAMMAL LAY OUT,
3RD STREET,
KANGAYAMPALAYAM PUDUR ROAD,
TIRUPUR 641604
PHONE: [protected]
Dear sir,

I had taken loan from your bank in 2005 from the jhansi region (U.P.)
for the two wheeler vehicle,
I have paid all the installments and the last intallment was paid on
6-7-2007.The installment amount to be paid regularly was Rs1426, It were
24 installments and all were paid and the last intallment at the above date.
Since all the installments were paid and I have not received the (N.O.C)
from the bank.
Details:-First Installment was paid on[protected]
Last Installment was paid on 6-7-2007
Registration Certificate was valid From[protected]
Bike Super Splendor number UP93-P-1549.
Place:-JHANSI(UTTAR PRADESH)
Registered Owner :-ARVIND SHUKLA
Please try to send the NOC

From:-Shri Arvind Shukla
S/O:- Shri Umakant Shukla
Address:-372/9 CIVIL LINE NEAR SINCHAI KARYASHALA
GWALIOR ROAD JHANSI UTTAR PRADESH.
Phone Number:-[protected]
till my noc not received i dont know loan no but two wheeler stunner(ap31bb 2657) local hdfc saying that they send reqired doc to u in 17.6.2010 but i did nt received through post they are saying they will give in 18-7-10 if ididnt receive noc
SUB: Application for clearance of my loan Account no. 14443956


I have a car auto loan account no.14443956
with bank of HDFC in April 2009 for amount Rs. 1, 60, 000.00 and 48 cheques of Rs. 4386.00 deposited with them regularly, actually i have been paying the installment from 5th April 2009 on time but now i want to pay my remaining balance in lumsum. Actually when i contact with the HDFC BANK they are charging 5% extra on my remaining principal outstanding, when i m going to pay the remaining amount in once a time than whey they are charging an extra amount even they have charged a lot of interest on my paid instalments, now i m requesting u to please consider my case and help me because i could not pay an extra amount. I have collected a payment very hardly because i could not pay the instolment in further because of low business STD/PCO KINDLY request to give me some relief on my loan
I have also enclosed 3 attached file with this email regarding my loan statement and and prepayment of loan statement.
thanks






SUMMARY OF MY STATEMENT
PRINCIPAL OUTSTANDING : 1, 11420.20
LATE PAYMENT PENALTY 26.00
INTEREST TILL DUE DATE 1193.78
Prepayment charges @5% :5571.01
Total Amount payable : 1, 18, 210.99



FROM

AAJAD ASHOK GULATI
WZ- 185 OLD SAHIB PURA
TILAK NAGAR NEW DELHI – 110018
[protected]
Dated: 27rd August 2010
Dear sir,
I want to recieve the statement of car loan HR29U8758.I request you to sent the statement as soon as possible.we want dat for our personal details .please sent the statement to my following address or email id:-
F.C.A- 47
addarsh nagar, gali no.3
ballabgarh,
ph no.[protected], 2-249189
E-MAIL ID;-sukralia.[protected]@gmail.com

HDFC Bank — Irresponsible and lack of information

I have submitted a form for Third part transfer in Nizamabad branch on 6th of Oct-2010.I was said that it will get activated in 7 working days. When i cheked on 13 th it was still inactive and when i called customer care they lodged a complaint and said that i will receive a call from the bank in 1 day. I never received a call. I have spend more than 100 rupees by calling to HDFC customer care but no use. No one could able tell the status instead they disconnect the call telling they are transferring to concern department. They even gave me a contact number saying that i call to that number and escalate further but such number does not exist.

I even went to the Nizamabad branch and the manager over there is irresponsible... he says that they do not know the status and they are not ready to react.

I suggest not to go for HDFC instead go to rural banks they will perform better than HDFC.

It does not deserve the caption "Leading bank in India".
Dear Sir/Madam


i have a loan account no. 16826298, against the loan my emi amount dt 7 in month,

against the emi already i have deposited cheque dt 3/11/2010 through pnb but unfortunatly resons of fistival off cheque was not clear in my account, & against the emi bank has charged rs 450/- as cheque boounce charges whicha has confirmed by your customer care, kindly see my over all account status & give me waver against the bank charges, i will thankfull

Regards

Yogesh Kr Gupta

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