HDFC Bank Complaints & Reviews

acc no: [protected]
complaint no: 22805072 dated: 10/06/08

i steped into hdfc ATM within bank premise (address: #548/D, Maruthi Mansion, CMH Road, 1st Stage
Indira Nagar, Bangalore - 560038) to withdraw mini statement i was amazed as wel as disappointed to notice that for my previous withdrawal frm centurion bank ATM which is now under hdfc is deducting charges for cash withdrwal ..

i requested the guard(1 usually found seated at ATM) to provide me the wireless toll free equipment to let me clarify this with cx care. .1 guard(probably senior) standing nearby stepped-in & he rudely denied saying "u r late" its possible only till 3:30pm.. . I asked his name. he says "P K GIRI" now this guard was having gud mery-making time resting himself on railing, "no name" visible on his uniform, (no way i can verify his name) "no id card on chest" same scene is prevalent at ATM doorstep till the date of typing this msg!

one gentlemen provided me cx numbers & infornt of guard i called cx care.. executive named Usha picked-up she provided satisfactory clarification including that 'all communication with the bank n frm within the bank is possible only till 3:30pm(mon-fri) n 1:30(sat)'
now I conveyed abt the attitude of the guard . . .to register my complaint she insisted to verify his identity "now comes the trouble" since guard is aware that im complaining for his rude behavior he is no mood to provide his emp id . .rather he yelled at me in public, arrogantly shouted at me saying "I DONT HAVE ANY EMP ID"

cx care executive on the other end overheard the entire conversation n registered the complaint against his uncivilized behavior

but the guard is still hanging on at the same ATM with similar vibes. . i longer wish to step-in.. it clearly suggests that the bank management doesn't hav any room for customer's dignity

I have applied for the check book with HDFC banks online portal and that showed me that it would take 4 days to get the check book, now when I called their customer service and they are telling me that it would take 7 working days. I need 5 checks urgently when I approached the bank they are telling me that they could not provide any loose leafs and the check book will take 7 working days, I am getting loses in my business....

I had applied for HDFC bank credit card after some executive from bank visited our office. I specifically asked that officer, whether this is life time free card, he said YES. I applied for card and after 15-20 days, I got the card containing one credit card and another MINI card. I kept both the things aside. On 18th June 2008, I got bill for rs. 111.23. I approached ms geetanjali at their Jaipur office and Ms Bhavna at Delhi and lodged the complaint, they have also confirmed that this is wrong from bank side and the same shall be cancelled. As this is second cheat from HDFC bank, I streight forward requested them the tell me the procedure to cancel these two cards. As per them, I am destroying these two cards and submitting to your chennai address. Please cancel the same and confirm to me within 15 days i.e. by 5th July2008 that you have cancelled the same.
If I shall not receive the reply from your HDFC Bank Credit card section by 5th July, 2008, I shall constrained to write to consumer grievence cell posotively.

Dear Sir,

I am Sarfaraz Inamdar having saving account ([protected]) in your bank also Credit Card ([protected]) Link with the above account no.

My query is on 17/06/2008 I had called up on the credit customer service no.[protected] on the other side Mr. Umar has picked up the phone. I tell him I had Rs 12000/- as Cash Credit limit in my credit card as on date If i withdraw Rs. 10000/- from it then what are the charges has to be applicable for me.

After listening to my query he had suggest me to go for the COC (Cash on Call) system of HDFC Bank on credit card, I agreed what explanation given by him on COC and I told him that I go for the same for Rs. 10000/- but at the same time I had enquired him about the billing cycle of my credit card which is on 18/06/2008, I also enquired him that if I had take COC today (i.e. 17/06/2008) then it’s EMI I had to pay on 8th of July 2008 (because my billing cycle is 18/06/2008) then I would not agreed for today and I’ll call you on 19/06/2008 but he told me that no sir the EMI would be reflect on your August statement (i.e the date of EMI is 8th August, 2008 for confirmation please you can check your recording system).

Now the matter is when I had download the June’s statement to pay my dues (Actual Amt Rs. 3394/-) the statement reflect the dues is Rs. 4270.12 which included the EMI of COC which has to be actually reflect on July’s statement.

Also the statement shows the EMI, Processing Fees and Service Tax deduction date 19/06/2008, which I didn’t get.

Regarding the above I had contact with your 3 customer executive, details of calling date, executive name and the complaint no. given by them is below.

Calling Date Executive Name Complaint No.
20/06/2008 Harsh [protected]
21/06/2008 Priti [protected]
21/06/2008 Tripti [protected]

I heartily request you to kindly remove the EMI from my June’s statement and resend it with my July’s statement (actually in which this has to come.)

Once again I request you to look into the matter and do the needful.

Your delight Customer

Sarfaraz Inamdar

I had applied for a loan against property from Centurion bank of punjab Phase 7 Mohali, Punjab.I was promised a loan of 12 lac, which after taking a processing fee of RS. 5000, -(Part of total fees) vide "yourself" ch. number 203679 from C.B.O.P. account which was credited to C.B.O.P. on 29.4.2008.Then the bank started adding lot of other charges to the offer they had given earlier, saying that the bank is getting merged with HDFC, and hence there will be new additional charges. For which I refused and hence the loan was cancelled. I was promissed refund of my processing fee...
I have followed up regouriousely for my refund, but as on today havent got it. Neither the bank official Mr.Amarjeet or Mr.Deepak who were running around me for taking loan at the time of application are even approachable.

I am fed up of this bank and the service.I want to complain seriously against the bank and the officials, so as to get the refund at earliest, and in order to avoid others falling into trap of these officals/bank.

M. Kang
Mobile [protected]
Address: 425 Sector 12, Panchkula, (Hr.)

I was Having HDFC gold credit card bearing no. [protected] which was permanently suspended in 2007 january after the settlement of RS.8000 with the bank .This 8000 were paid by me in four installments with one the installment late by one month as bank executive didnt turned upto collect the fourth installment as per commitment.
After paying the last installment i got call after two months that i am having some outstanding of Rs.450/- due to late payment after paying that they told me that i will get the NOC within one month which i didnt got till date, and this become their routine that they called me evry month and took money from me and promise to send the NOC and in feburary 2008 i paid Rs. 1340/- and i was told that this is my last payment to close my account which i took in writing from the collection executive, i paid around 12000/ after the settlemnet of 8000/- still i am getting harrasmet from the collection ageencies and their goons are coming to my home and till date i havent recieved any NOC.

Credit Card No.[protected]

I have settled my Credit Card with waiver and again paid all waiver as per the following dates:

1. Settlement letter issued on 18/10/2006 and I have paid the same as per the settlement letter
2. Paid all dues on 16/04/2008

Please find below the facts behind this:

1.One of their representative approached me in october 2006 and offered the settlement with some waiver, based on that I have paid the same.But they have listed my name in the CIBIL as defaulter.

2. I have approached them in February 2008, and send a lot of mails they are not responded, finally they wants me to pay the waiver+interest+late payment+overdue, etc.etc to the tune of Rs.36, 000/- and cleverly they have not given any written instructions, they informed over phone only and confirmed to remove the name within 7 days from the date of credit.

3. I had no option, because I was tremendous financial crunch, I have paid the same on 16/04/2008 and mailed them the scan copy on same day and made of lot of calls to their collection centre & customer service, but no response from them.

5. Finally, after lot reminders they have issued the No due letter on 25/04/08 and confirmed me that my name would be removed from CIBIL within 15 days. But so far it was happened

6. After several mails & calls to the customer service, today I have received a mail from them stating that I need to wait another 60 days for this regard.

Please suggest What I am going to do next, shall I file a complain with proofs I have and claim for the compensation.

Thanks & Regards
Muralikrishnan B

I have not received the PF amount for the code Z42858 for the period from nov 2004 to March 2005.

I am following for track record of loan on credit card from last 25 days.I am not getting.Kindly help me.

TO,
THE CEO,
HDFC BANK
SIR/MADAM,
There have been many complaints regarding the misbehaviour of the staff of HDFC bank here and today we also witnessed it, the staff here are reckless and rude and inefficient, especially Clerk Mr Rajkamal Savaliya. He is bad to women and they are harrassed by him. Kindly take action or else we will bring out a special negative feature in our National Paper
It is a deplorable matter that on one hand the bank claims that it is of international reputation and it behaves in such a way,

Your's Faithfully,
Malavika Chakrabarty, Resident Editor,
UT Mirror

hi,

I Prithi Lobo lost my pancard while travelling & hence would like a duplicate card to be issued at the earliest possible time. The PAN Card details are as follows:

PAN Card No: ADIPL2058E

So kindly issue a duplicate card. The Address to which the card is to be delivered is:

No.660, New No.41,
5th cross, muddappa lane,
Kodihalli Village, HAL II Stage,
Bangalore- 560008
Contact No: [protected]


Thanks & Regards,
Prithi Lobo.

I hold an HDFC account through which I withdrew Rs 20000 on 7th on recieving money I was surprised to find fully torn note of Rs 500 further joined by cellotape, on quering the gaurd I was told that he do not have any contact no of any official, then an employee named Mohit entered the branch both saying visit branch to get the currency changed in working hours, if I have to visit branch then why ATM machines are there and moreover I got Ms Priya Nodel officer of the bank nos. I tried to contact at 8.45 AM but she didnt recieved the call, I logded complaint on HDFC customer care they said we will revert in next 2 hours but till date no revert is recieved. If a bank can put torn currency in ATM machine how can this be ensure that HDFC Bank is not into practise of putting Fake cureency which due to negligence or any other reason is recieved in the bank. this is all about atm outside hdfc sector 8c chandigarh branch ATM.
Regards
Ashok...
[protected]

I have applied for HDFC Credit Card near about Dt:15.05.08, all the documents were correct and collected by HDFC agent, sorry to forgot the name of agent.

My complaint is that i have not received my Credit card till date

My address is
THAKUR SINGH S/ O SH. SURJIT SINGH
H.no. 1765
V&P.O. Burail
Near Dev Samaj college, Sec-45, Chandigarh

My Mobile No. is [protected]
Landline no. is[protected]

Kindly do the needfull at the earliest


REGARDS

THAKUR SINGH

Respected Sir/ Madam

I deposited a HDFC cheque on 23rd of last month(Friday), for my HDFC credit card at the HDFC bank branch in Chennai. My cheque was send for clearing at 12 noon on the same day, I knew the clearing time, since I was physically present and I saw the staff had handed over all the cheques(including mine) to their internal staff who collects and delivers the cheques to the corncerned department.Being the same bank cheque, it should have cleared on Sunday morning or Monday morning, unfortunately it didnt happen.When enquired to the call centre, I was informed even local cheques takes 4-5 working days. But, the call centre executives are unable to answer as to why.
What's the point in depositing the same bank cheque?
My 2nd issue, as usual not receiving statements regularly.
I also requested for a redemption form on the 29th of last month, till date no redemption forms send to me. I again requested on the 13th of this month, and I informed the staff its my 2nd request as I didnt recieve 1. The staff said the redemption form was delivered on the 31st through courier, but staf[censored]nable to say as where its been delivered, who has collected it, which courier company, or the airway bill number.

HDFC started off very well with credit card service, but as years pass by their services are going down.

Please do consider this complaint. Hoping for a better service in future. Thanks.

dear sir,

i want to inform you that HDFC BANK 'S CREDIT CARD NO. [protected] IS ISSUED with the name of sanjeev kumar having the correspondence address :- C/O vijay kumar village mannan p.o naugajja near park, Jalandhar ph.[protected]
but permanent address is given is mine i.e 48, new model town jalandhar. i dont have any card of hdfc bank

this person and your bank had entered wrong permanent address of mine. please give me clarification of the permanent address.

kindly inspect the matter and inform us as soon as possible.


regards:
sanjeev aggarwal

Sir/Ma'am,

I had made a NEFT funds transfer from HDFC A/c to Indian Overseas Bank A/c on the 6th of June, 2008. The details are below:

HDFC IFSC Code: HDFC0000240
INDIAN OVERSEAS BANK IFSC Code: IOBA0000677 (beneficiary)
Transaction Reference: HD[protected]
Amount: Rs. 40, 000

I have checked with IOB but havent received the credit of funds yet. Please address this issue.

Thanks,
Ashwin Vishwanathan
+91 [protected]

Dear Sir,

I have applied for personnel loan to 5th feb 09, but till date the status is not clear.
I request to tell the exact current status of my loan.

My HDFC salary account is [protected]
Contact No. [protected]

I hope ur sweet reply will receive as early as possible

Regards,
Narayan Hadgal

sir
i still not recieve my provident fund for 7 month and my employee code is CV09078

sir, this is to bring in ur notice that ur bank has taken twice installments from my account and front office customer care madam miss vinita is misbehaving with me and ur sales manager mr.nitin not trying to resolve it and returning the cheque .a period of one monty has been passed .pl resolve my problem
thanks

Hi,

I am Dhanesh C K.

I had a HDFC credit card.
No: [protected]

I have made an expenditure of Rs 7500/- through my credit card. I have made the payment to HDFC with interest of Rs 11850/-. I was told by Mr Kishore, collection executive that the account will be settled & I will receive a NOC shortly.
And in 2008, my HDFC Salary account having an amount of Rs 23400 is blocked by the bank. When checked, i was shocked to know that the credit card account is not settled & I need to again pay Rs 15562 which includes all additional charges. I was told by Ms Neethu Sharma, Deputy Manager Recovery department, Airport Road Branch Bangalore that the complete amount of 23400 from my salaray account will be debited towards the same. Have spoken to several HDFC officials, but was told that the amount upto Rs 1 lakh can be debited.

I have spent 2 days in HDFC Airport Road office. But none has provided me the bank statement. I was atlast forced to provide a letter for debiting the whole amount or the later amount crediting to my account will again taken by the HDFC Bank.

My complaint is againt
1. Mr Kishore, who has falsely promissed me the settlement after the payment of 10000 on 05-Jan-07
2. Ms Neethu has framed me unded defaulter & every time I meet her she abuses with the slangs. And how can the total amount of Rs 23400 or more can be debited against the 15562. Or hold the amount without the savings card holders knowledge. Also by not providing the bank statement.

I have already paid Rs 11850/- against 7500/- o[censored]tilisation. I would request the honorable officials to pls consider my complaint & help me in not suffering with this debit from my account.

Payments made via receipt numbers

1708718 dated 19-Mar-06 for amount 850/-
1708719 dated 19-Mar-06 for amount 1000/-
3417019 dated 05-Jan-07 for amount 10000/- based on which i was told that the amount will be settled & will receive NOC.

Expecting your immediate reply.

Thanking you,
yours sincierely
Dhanesh C K