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[Resolved]  HDFC Bank — Sudden Closure of Current A/c

This is to inform you about the sudden closure of my current account (#) on 24th January, which was linked to my savings/salary account #.
Since the weekend of 26th January, I had stopped seeing the current account in the Accounts list on the Net Banking menu. I did not react to this for a period of 3 days, under the impression that this was due to a major server upgrade that was scheduled at your end during the weekend. Finally, on 31st Jan I wrote an email to your support center demanding an explanation for the disappearance of my account. The reply on the next day said that my identity could not be verified, although this is the same email address that is registered with you. On the same day, I posted the same query through net banking (ref. P[protected].
On the evening of 2nd February, I received a statement for the closed account mentioning that the account had been closed due to ‘Amount due from you + Penal Int’. On receiving this, I called Phone-Banking to enquire about the same. Since the phone-banker couldn’t resolve the issue, I demanded to escalate the call to a supervisor. The supervisor registered the complaint & assured of a reply by 3pm on Monday. After my call was made, an email was dropped by Silvy Abraham from your branch at the registered ID informing me about the closure. At 6 pm on Monday, the 4th, the supervisor (Ms. Meghna) told me that someone from the branch would be speaking to me this evening; but no one called.
I am extremely disappointed by all this & request you to please consider the following facts:
1. Failure to reverse ATM Charges
The ATM card had been used at another bank’s ATM sometime during September or October due to which a charge of Rs.28 was made. Despite of the allowance of 10 free transactions at any bank’s ATM every month, this charge was not reversed for 3 months. Following this, interest was capitalized on this amount for 3 consequent months.
2. Expected inflow of cash in the closed account
I was expecting a re-imbursement from my employer, M/s Larsen & Toubro Infotech Ltd., towards the end of January after a 4 month long procedure. Due to this sudden closure, I am going to have to face inconvenience to have this amount credited back to my account.
3. Lack of customer concern
Since this account was linked to a salary account and under a corporate scheme; the bank should have shown some concern by communicating about the closure. I wouldn’t have hesitated to transfer Rs.30 from my salary account to avoid any further chaos. Such unprofessional behavior wasn’t expected from the bank with repute.
4. Repeated issues with the bank
I had filled the form for this account on 19th July, 2007 and my account wasn’t processed for the next 45 days. Moreover, I was made to re-fill a form towards the end of August. Due to this, there was a delay in receipt of my first salary, an event which has unspoken importance. Though I had not escalated the issue at that time, I now believe that I should have.
Despite of having an option to open my account with another leading bank, I chose HDFC Bank due to its trusted brand image. But I am sorry to inform you that over the last six months, I have received great disappointment from the services offered.
I hereby request you to look into the matter & re-open my current a/c retaining the a/c no. as I am expecting some more payments to that account. Also ensure that any transactions that failed due to this closure are completed as soon as possible. Please resolve the matter at the earliest.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  11 CommentsShareTweet

Comments

i am hdfc bank credit card holder, i have so many cpmplain regarding my aacount statement but there is no email address where i can give my complain to HDFC, the call centre guys are not appopriate to solve my problem and not giveing us the number of their higher ahtority or they are not calling me.
I am from Jaipur
my email id is [protected]@gmail.com
Dear,

Just see the prolonged mail without reply.

This should be my last mail for this just aroung Rs400/- transaction.

See from the below mail you can understand two problems

1. While purchasing the e-ticket two times debit happens

After a series of mail they re credited the amount.

2.Journey date is on 12/3/08.but ticket has been cancelled before the journey date (11/02/08)

Due to IRCTC web problem cancellation also not happened

Mailed on 11/02/08 for cancellation of the ticket to [protected]@otctc.co.in.No reply.

Apart from cancellation charges on time i need remainning money to credit on my credit card account.

This is not for money but logically why should i loose for there nonsense problems.

You peoples are having tie up with IRCTC.

From my part it is very clear that i wont pay the entire credit card bill if this credit was not happened.

understand the seriouseness and do credit the amount.

Dont reply to this mail.I only want to see the real action in credit card statement.

Regards

R.V.Subramanian
Mob- [protected]
Dear Sir/Mam,

This is to inform you that i had visited HDFC office today i.e Thursday, 22nd May'08 at 12:00 pm and had met Geetanjali for Credit card payment.Debit letter for the same is handed over to her with her acknowledgement for Rs 14, 063.22 and said that the card would be released (Savings Account) in 48 hrs.

Please note my credit card number is "[protected]"

Kindly note the next statement received should not have any outstanding amount.

Kindly find the address below of the office visited today.
Wilson House, near Pinky theatre, 5th Floor, Old Nagardas Road, Andheri (east).

kindly confirm.

Regards,
Disha Shah
[protected]
This is on behalf of my wife who has an account with HDFC Bank, Mumbai.. She has a credit card of HDC Bank as well. Earlier there were some dispute regarding the amount due on her credit card. We had sent reconciliations of the amount due and numerous letters. We requested the bank to sit across the table to reconcile any differences. But the bank did not respond at all. Meanwhile, her salary bank account has been frozen by the bank without even intimating us and the bank threatens to debit the account for the outstanding dues. The collections head at Andheri E refuses to respond favourably to any efforts from our side to reconcile and unfreeze the account. I am sure the bank does not have any authority to unilateraly decide freezing of the bank account without intimation. Can you help me in this matter and the future course of action. Regards Shriram

HDFC Bank — All the amount which was in my account suddenly disappear

I have HDFC salary account. My salary got credited on 01/11/2009 and the neat day whole amount of Rs. 17000.48 got dissappear. I did'nt withdraw or used my money any where. When i removed the mini statement it is not reflecting any transaction of the same amount. I asked the bank they told me that someone has done online shopping of the whole amount at once. When i asked them to give me the details as where the amount has been transferred or given and where the shopping is done, they said that they don't have any details for the same. Please help me.
Oh dear! that's so pathetic!

The similar thing happened to one of my friend but with the ICICI bank..and then they said the amount has been cut off for some insurance plan which my friend even don't know about.

So pathetic, I really say.
Dear Amit,

We're from ICICI Bank. Please ask your friend to write to us with his contact details and account number at [protected]@icicibank.com. We'll contact him and work to address his issue.

Regards,
ICICI Customer Service Team.

HDFC Bank — FREEZING THE A/C DURING LAST 3 MONTHS

MY A/C WAS OPENED THROUGH HDFC BANK SALT LAKE SECTOR 5 ,ETERNITY BRUNCH..MY A/C NO IS [protected] I OPED THIS A/C LAST SEPTEMBER .WITH THE BALANCE OF RS-13000/ ....MEAN WHILE I OPERATE THE A/C BY WITHDRAWING AMOUNT 200, ANOTHER 350....SO I SUPPOSED TO THINK MY A/C WAS OPERATIVE ...BUT IN THE NAME OF PB AUTHORIZATION THE FREEZE MY A/C FOR THE LAST 3 MONTHS....IF MY IDENTITY WAS VAGUE THEN HOW CAN I GET THE WHOLE DOCUMENT IN MY PLACE....?? BY THE WAY I OPERATE MY AXIS BANK ACCOUNT WITH THE SAME DOCUMENTS....SO WHAT THEY THINK OF THE HDFC PB AUTHORIZATION COMPANY THAT THERE EMPLOYEE CAN WORK IN THE IN-HOUSE PREMECES WITHOUT GOING TO THE FIELD...?? WHY WE DEPOSITOR DEPOSIT OUR MONEY TO HARRASE OURSELVES BY THE BANK....??
I have worst experience about HDFC bank. It is the worst bank I have ever seen.
Be careful before investing in this bank ...

I did a investment with them till four year they took all the year payment it was young star linking with life insurance scheme for my son but on fifth year them send me half the amount what i have invested and aletter which state that it is closed
Date:[protected]

Complain Letter
Divyesh.D.Vora
6, [censored]al App.,
Lala Mehta Street,
Nagar Chaklo,
Hawai Chock,
Jamnagar-361 001.

Sub: Complain Against the Employees

Hello Sir,

My name is Divyesh.D.Vora .I have a Complain against the Employees. Before 6 month, I have tried to transfer my A/C from Jamnagar Branch to Rajkot Main Branch. I have also tried to add my Saving A/c to Preferred A/c. My Firm A/c is preferred. I have talked my RM who is held my firm’s A/c to Add my name in my Firm A/c.He talked me to open a new A/c and then convert new A/c to Preferred A/c.When he talled me the close the old A/c and open a new A/c, and I will suggest to transfer my A/c from Jamnagar to Rajkot. He talled me OK for the transfer and I submit the Transfer Form to RM.After 5-6 days I call the RM for my a/c is transfer or not. He can’t pick up my phone. Then I go to bank and ask the RM WHY MY A/C IS NOT TRANSFER? He told me the form is misplaced and I also sign a new form and get it to the RM.Then after I go to bank after 15 days, he talled me I forget your form and say SORRY. Then He talled, in some days I will transfer you’re a/c.But he can’t process to my A/c and when I ask him WHY MY A/C IS NOT TRANSFER? He tells me I forget your form in my DRAWER. Then after he can’t start the process to transfer the A/c. Now I am tried from him .In now a days, I go to bank regularly and ask my a/c is transferred or not. He can’t give me the reply about my a/c is not transferred or not. Then in November I will repeat the process to transfer my a/c.I will go to bank Many times but operator told me go to there and there. At last I decided to close my a/c and I go to branch to close my a/c, I take a form for closing the A/c.But at that time one employee of the bank to co-operate with me and support me to transfer the A/c.Then I think let me the last try. I agree with him. Last time i.e. 3rd time I fill up the transfer form and submit it to operator. After 5-6 days I go to bank for confirmation, my a/c is transfer or not. At that time Operator talled me the form is rejected because he forget to write the CUST ID in the form and then he send my form to the main office. These whole processes are running 15-20 days. And last my a/c is transferred and my new a/c no. is given to me. In these all process I will charge from bank to NOT MAINTAIN the Balance in the A/c.I ask one thing WHY I SHOULD PAY THE CHARGE .Your employees is faulty in these whole process and I will get a charge because of my a/c is not transferred at right time. I m not responsible to pay the charges against your employees fault.So I will tell try to help to solve these problem as soon as possible.
Yours Faithfully,

Divyesh.D.Vora
We had a current A/c with Hdfc aundh branch, pune. we had completed all the formalities for closing the a/c the a/c has been closed we will be receving the closure certificate from hdfc. now the problem is that we have some balance in that a/c which we had to withdraw before march 31st 2010 but we have not received the managers chq frm ur side as yet and the other problem is that we dont want the managers chq but we want cash to be withdrawn before 31st march 2010 plz can you suggest any solution 4 this problem.

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