HDFC Bank Complaints & Reviews

This was very well planned & executed trap by a grup o[censored]nscruplous sales

staff trying to increase their sales figures & their commission at the

expense o[censored]nsuspecting customers.
I recd a call from the HDFC call

centre in Delhi from Someone claiming to be Dr DK Sharma & trying to

convince me that he was in a top position in HDFC SLIC & had special powers

to give special benefits & that he was promoting a policy as it was some

tenth anniversary of the Hyderabad branch of HDFC SLIC.
According to which

after payment of Rs 60,000/- annually for the next seven years I would be

given a complimentary family medical insurance for my family which would be

valid until my age of seventy years. Similarly a policy for my mother

comprising of Rs 60,000/- for seven years would fetch a medical insurance

valid till her age of 70 years. There was also some additional bonus

attached & reduction in payment. The offered policy sounded very nice & had

only benefits. There was no reason to doubt as I was being guided by HDFC

SLIC which I had always trusted.

But the trap was well laid. I was told that some Ms Shweta would call &

explain the terms of the policy & I should not disclose the additional

benefits that were given. I was told that she would ask me if I was given

any additional benefits & I must answer in the negative. This I was

supposed to do bcoz I was made to believe that the call centre personnel

are friendly with field sales staff who are not given these powers of

offering additional benefits. If the field staff come to know about the

additional beneftits then I would stand to lose my benefits. A few minutes

after these instructions just as I was told Ms Shweta called rom the HDFC

SLIC call centre.I was foolish enough to fall into the trap. My voice was

recorded while accepting the normal poliy features. I have five policies of

HDFC SLIC, but never before did I receive a call from the call



centre

asking whether I had been offered any additional benefits. I had foolishly

said that I had not recd any additional benefits.
I have been conned by a group of people working for HDFC itself. After

waiting for over two months for the medical insurance & nothing arrived, I

decided to complain to HDFC SLIC. I only rcd a letter from the complaint

redressal that I have bought the policy after being informed the features &

the free look period has expired, hence my policy cannot be refunded. They

told me that my voice has been recorded accepting the normal features. I

had given details of all people involved in the racket, but no action was

taken.



I cannot believe that I have been conned by my most trusted

organisation, HDFC as whole & HDFC SLIC.
I have been a customer of HDFC for the last 12 years using their

services for all my financial, banking & insurance needs. I never suspected

that an oragnisation that I held in such high regard would cheat me & trap

me into investing in such policies which I am really interested in. I feel

it is a scam in which people from HDFC are aware (if not involved) right to

the topmost level. Such wrong practices do not go a long way in building

consumer faith. I want to warn HDFC that if my money is not refunded I will

put up my complaint on every website available so that people know what

sort of cheats they are dealing with. I also want to inform HDFC SLIC that

I will take recourse to every option available to get back my money &

inform all my NRI brethren of the dangers associated with dealing with HDFC

& that their hard earned money is no longer safe with such con companies

around. If my case is not sorted out I will end all my association with

HDFC bank & HDFC SLIC & HDFC loans. I will surrender all my policies,

transfer my loans & shut down my account, no matter what the financial

losses to me.

hi there

its been three days and these HDFC guys are so slow to revert back my money (Rs: 20000)

Name: Anand Yedugani
A/C no: [protected]

do it asap i have been said its gonna take 1 hrs and its now 3 days... please am in emergency need to transfer amount to my parents...

why you people taking so much time to revert back my money....

on[protected] Saturday your Branch Name: East Maredpally they have put a mail to revert my money asap... are you guys so late...

Anand Y

Hi,

This to bring to every one's notice that I have been cheated by HDFC credit card department. The events have been recited below in a chronological sequence:
My Name: T S Sharat
Credit Card no:. 5243 XXXX XXXX 3521
Facts:
1. June 12the, 2012: My credit card bill is generated and thee statement in sent to me via. email.
2. Unfortunately, I missed (first time in 2 years) thee due date (1st July, 2012) for paying thee minimum amount due.
3. July 13the: I bought Samsung S III phone from "The Mobile Store" for RS. 38,999 under a 6 monthe "interest free" EMI scheme using HDFC Credit card. The transaction was successful and I even got a call from thee HDFC credit card department confirming thee transaction.
4. July 16the: I received a call from HDFC credit card department. The telecaller informed me theat my credit card has been locked and thee transaction processed on July 13the will not be honoured. The merchant (mobile store) will not receive thee money when theey would claim it. I need to make a payment of thee minimum amount due as on 16the July. The caller also informed me theat thee credit card had been locked on 13the and will be unlocked once I make thee payment. The caller also informed me theat thee amount of Rs. 38,999 was reflected in my current outstanding balance and will be converted to 6 monthes -EMI's as per thee scheme once I make thee payment of minimum balance due.
5. July 16the: I made a payment of thee minimum amount due as per thee statement to save myself thee embarrassment of a dishonoured transaction and also to avail thee 6 monthe EMI scheme as I could never afford thee phone otheerwise.
6. Aug 12the: I received thee bill for thee monthe of July which reflected Rs. 38,999 as a one time transaction and I did not get any EMI based scheme at all as promised by thee telecaller.
7. Aug 25the: I called up thee customer care department of HDFC and informed theem of thee discrepancy. They registered thee grievance and promised to get back withe a solution withein 3-4 days. They never got back.
8. Aug 31st: I called up thee customer care department of HDFC again and requested for an update. They told me to wait for 2-3 days during which time, theey will get back withe an update.
9. Sep 3rd: I have not received any update or call regarding thee status of thee complaint/grievance.

My statement and credit card account reflects thee complete amount of Rs. 38,999 and I feel cheated by HDFC bank. I have no clue how would I be able to pay thee interests based on thee current outstanding bill; and I would have never bought thee phone had I known of thee intentions of thee Bank.
The merchant had claimed thee amount and got thee same from HDFC.

Please help me.

best regards,
Sharat

Respected Sir/Madam,

I have applied for personal loan in HDFC bank from New Delhi as per their telephonic call. And now they are not responding one time also. They does not answer my telephonic call from last one month. Please take action on them.

For More Details pls contact me on as following:
Niraj Bavadia
+91 [protected]


Thanks & Regards,

Niraj Bavadia

Dear Sir/Madam ,

I have forgot my Credit card PIN. So Please send me credit card PIN on my registered mobile no. or email ID.

Thank you.

Hello,
I took HDFC credit card in Oct 2011, based on the same card they offered my HDFC Ergo Health policy. total premium cost was Rs. 4977. I look that policy because they said, this policy also provided Ayureveda, Unani and Homeopathy treatment as well and claims till Rs 20,000. In the first week of feb 2012 I went for a homeopathy treatment which costed to me Rs 8500 and then asked to HDFC for claim. First they request to submit...

On[protected] my account [protected] got credited. I am unaware of the transaction and I tried to reach customer care for the details of the transaction, but they are available only from 8 AM -8 PM on working days. I went to my nearest branch to get a details statement and inquire about the transaction the reason given was the service is down and only on Monday I can get the statement as again tomorrow is Sunday.
I am not sure of the transaction and if can help me with how to track the account from where the amount is credited I can confirm with him the amount and transaction details and rollback the transaction as it might be hard earned money of someone. I might be by mistake.

Please guide me to trace the account holder.

Regards,
Vishal

Today 30/08/2012 at 8:44 AM an unauthorized and fraudulent online transaction was made with my HDFC Credit Card which was not participated by me (the card is with me) for some US based merchant. The amount of transaction is Rs. 80884.06. No SMS or email was received for the transaction which I receive for each authorized transaction. I came to know about this by a phone call at 8:51 AM from the HDFC bank card section for confirmation of the transaction.

Immediately I blocked my card and applied for Investigation. Now as per the bank it will take 50 to 60 days for the investigation!!! In the mean time the bill for the month will be prepared which would include that unauthorized and disputed huge amount of Rs. 80884.06 which I would not be able to pay.

This is a terrible mental pressure for me which will be carried out for two months !!!! A huge mental stress. I never expected such dispute. It is purely a security lapse.

Respected Sir/Madam

My name is Kaustabh Chakraborty.I got a pre approved personal loan of Rs.80,000 LOAN A/C 14203299 on 1/12/2008 from HDFC Bank DLF PHASE I Bramch.At that time I was in working in AEGIS Gurgaon.But in the month of June 2009 I lost my job.Since then till today I am unemployed as a result I couldnot pay my loan EMI at due time.Since then me and my other family members are receiving abusive calls from the HDFC collections Department. Now I give private coaching with which I am unable to pay the monthly EMI of Rs. 3093. Then I received a call from some 3rd party at the January 2012 stating that considering my situation I have to pay Rs. 1000 /month & I have been paying since then.But by the middle of august someone called me and said that no money has been depoisited on the loan account as the credit card department put a hold on that account. Then a week back a person named Ajit from the HDFC collections Department said that while depositing the money I have to call him and he will send a email to the concerned teller and I can deposite Rs.1000 directly in my loan account.I agreed to that.But unfortunale ly I got ill and could not deposite the , so they collection guys called again and started abusing.This is the position of my Person loan accout LOAN A/C 14203299.

On the other hand I had a credit card [protected]. Till June 2009 I used pay the credit card bills on time.But from the very beginning of the credit card the bank never send me my credit card bills on time. I requested them a lot of times to send my bills properly on time but they took no action against this and this thing continued and in the mean time I lost my job and I could not pay the credit card bills. But during February 2012 I recieved a call from the HDFC collections department that I need to deposit at least Rs.500 every month which I am doing since Feb 2012.I have the payment slips but as I was ill so this month i could not deposit the money this month and the calls started again harassing me and my family members.

I gave them an alternate mobile no [protected] to contact me only but they keep calling in our land line phone and started threatening.

So I need your help to solve the issue not to call my Land Line no and stop the abusive and threatening calls.

Please help me on that and as I am unemployed this time so I want your suggestion what to do for the Loan and Credit Card payments.

Thanking you
Kaustabh Chakraborty
Contact No. [protected]

Hi,

I didnt get pin of credit card.Could you please help me on this?

Thanks & Regards
Akhilesh Karande

Dear Sir,
i am anish singh has worked for hdfc life having
employee no.*28567* with agency code *00213781*.my PF account no. is *15522*
.
i have applied my PF for full withdrawal from two year.but still
the past of more than two year, i havn't got any response about
this.pls update me as
soon as possible.






from:-
Anish Singh
emp. id-28567
P.F.no.-15522
contact no.-[protected]

Hello,
I am Anantharam P S Udupa.
I want to register a complaint against HDFC credit card department.

So called HDFC Bank Managers from Delhi are calling and intimidating me and have gone even to the extent of visiting my office, the reason I have got from them is that I still have my dues with them for the credit card. I have settled my account with HDFC long time back but they again want me to pay the amount which I am not even liable to pay. It’s been more than 2 yrs now that I have surrendered my credit card and had settlement made at around 33,000.00 against the surety that I will be detached from the card account.
Now out of blue they are calling to repay which is totally unfair. HDFC has proved me today that the best thing they can do is to play with their customer emotions, I have no words to even say now, HDFC has been checking my patience from last 2 weeks and being a human I am not even reacting to the situation HDFC has created in front of me.

1st of all HDFC representative has given me fake surety and got the settlement made and now they back stab, I do understand that HDFC will not accept this mistake also.

And Lastly, HDFC has to be shameful for what ever they have done with me and my family. The Trauma, the mental pressure, their rudeness and all the harassment's I have got from HDFC is not forgettable.

It’s a very shameful thing for me that I was a part of HDFC and I am not in for your cheap games.

Now, my only hopes left on you, if you can solve or help me with the problem I am facing right now.

Regards

Anantharam P S Udupa

Hello,

We had a used car loan on (Hyndai verna) and our car got theft and we lodged the complaint in police station and we tried to approach Bank for this case but as everyone knows how is HDFC bank they'll ask you go here n there and in between our dad got admitted and we couldn't go behind any of these cases. But now we got our car back and we did full services and nearly spend 1lac INR behind this car and we repaid the laon for 10 months and outstanding balance for our car is 2.5lac but we don't have so much money to payback so we approached the bank to activate the loan account on EMI basis but HDFC is asking us to pay 4lac on the spot. We really don't know how to go for this. One of the staff from HDFC asked us to pay the full cheque of the certain months outstanding amount then they'll restart the loan account but we have given the cheque of 55000 but they are not clearing the amount. I really don't know how much we to spend on a used car. The loan is on my dads name and he is Pvt co. retired man and my dad dosent have so much money to pay HDFC.
Please Help!

Dear Sir/Madam,
It is so teasing experience with HDFC bank. I hold my account with your bank & transfered amount of INR 5000 thrugh NEFT.
Till date there is no money transfered in Bank of India.
I have registered complaint about the same at HDFC Phone Banking customer Care, but no resolution made till yet.

Here my Complaint no PUNC[protected]

Please let me know,

Hello Sir/Madam,


I have recently made a payment for two new HDFC SL policies which I now realize are sold to me with wrong promise.


Policy No.[protected]HDFC SL Sampoorn Samridhi Installment Premium Rs. 75,000)

and


Policy No.[protected]HDFCSL ClassicAssure Installment Premium Rs. 99,999)



I was glad that I had got a good offer from HDFC SL until I realize the truth from HDFC Life Pune (Dhole Patil branch)





Promise made on Policy No.[protected]HDFC SL Sampoorn Samridhi Installment Premium Rs. 75,000) :



I was told that I would be receiving in writing on a bond paper from HDFC SL on which the guaranteed returns of 9% would be mentioned.
Also I would receive total 100% bonus of the premium amount (i.e Rs 75,000) after completion of 1 year of the policy which will also be mentioned

in the bond paper.



Promise made on Policy No.[protected]HDFCSL ClassicAssure Installment Premium Rs. 99,999) :



I was told that I would be receiving in writing on a bond paper from HDFC SL on which the guaranteed returns of 6% would be mentioned.
Also I would receive total 225% bonus of the premium amount (i.e Rs 2,24,997) after completion of 1 year of the policy which will also be mentioned

in the bond paper.




Also when I called on customer care number[protected], they informed me that there is no such document from HDFC SL.

The same thing I confirmed from HDFC Life Pune (Dhole Patil branch).




The financial consultant who sold me Policy No.[protected]HDFC SL Sampoorn Samridhi Installment Premium Rs. 75,000)

is Miss Sapna Sharma (Office:[protected] and Mob:[protected]



The financial consultant who sold me Policy No.[protected]HDFCSL ClassicAssure Installment Premium Rs. 99,999)

is Miss Anamika (Office:[protected] and Mob: [protected])



Also yesterday I have got a call from[protected] claiming that he is Mr. Manish Mishra (Emp No. 0050273) from HDFC SL Complain department

and provided me the complain # B00025784 and assured me that you will receive the Bond paper in one week's time.



Also when I logged in to www.hdfclife.com with my Cust ID: 50897556, I found unknown names as Financial Consultant on my policy.






Policy No.[protected]HDFC SL Sampoorn Samridhi Installment Premium Rs. 75,000)




Name

Mr Iqbal Khan



Address

H No 170515 New Mustafabad Nea
r Yamuna Vihar
delhi



Pin Code

110094



E-mail

[protected]@hdfclife.com



Phone

[protected]



Mobile

[protected]





Policy No.[protected]HDFCSL ClassicAssure Installment Premium Rs. 99,999)




Name

Miss Sarita Joshi



Address

Plot No J-1 Cama Industial
Estate Wallbhat Road
Goregoan East
Mumbai



Pin Code

400063



E-mail





Phone

[protected]



Mobile




Please investigate on this urgently and do the needful.



Thanks,
Pradeep Gangwani
Email: [protected]@gmail.com

Dear Sir/Madam,

HDFC has deducted Rs. 561 from my salary account without my consent. when i checked my mini statements it was given as "DEPOSITORY CHARGES JUL[protected]" , please help me on how can i get my money back.

regards
Mallikarjun
mallikarjun.[protected]@gmail.com

I am using HDFC bank credit card for approx 5 years now. I had good done good transactions with the card & have always done the payments on time. I never raised a single issue as I was quite satisfied with my card & the billing.

On 14th August 2012, I recieved a sms at 7:25pm stating that I have used my card for Rs. 5806.88 in London Entropay. I was surprised & immediately called up the customer care at 7:33pm to check the same. They confirmed it, took my compliant & blocked my card. They asked me download a compliant form from their online form centre & submit it in the nearest HDFC bank. I did the same & simulatenously wrote a email to HDFC.

Every time they come back to me on phone saying that my transaction was legal as all the neccessary details were provided & I have to pay that amount. I am shocked with the fact that they are not ready to consider the fact that I have not done such transactions keeping in mind my past transactional records.

My mails will clearly indicate that how many times I have tried making them understand that I have not done any such transactions.

Also, astonishingly the mail which I recieved from HDFC states that the amount has rasied to Rs 5839.31. I dont know what they are upto as billing date is 13th of every month. So how come that can raise?

As a law abiding citizen, I am certainly going to do the payment since I don't want to be a defaulter in CIBIL. I am just fighting for the fact that this my hard earned money & I am not willing to pay for the transaction which I have not done at all.

Request you to kindly take neccessary action on the same as soon as possible,pls.

Your co-operation is highly solicited.

Hello,

This is to inform that HDFC bank people have started recruiting illiterate people in his bank who is providing wrong information to the customers on personal loan. As one of the incident has happened with me in respect with loan amount information. Bank :- HDFC , Branch:- Adugodi ,Bangalore , Executive Name :- Ganesh Gowda. Initially, i have submitted a request on loan products then after 3 days i got a call from Adugodi Branch stating that I was showing interest on personal loan. Unfortunately , i completely forgotten only that i have requested for personal loan. Unfortunately the executive was “Ganesh Gowda” from Adugodi Branch I asked him on personal loan I explained my situation that already I am availing two exiting loans so if I want to avail another and in that amount only you can close my previous loans and remaining credit to my account. He said yes it can be done and for that he had given me entire WRONG INFORMATION on EMI’s and then closing charges everything. When I gave my all documents and loan got approved also last moment I came across whatever information was given to me it was all false info. After that I was shocked to know and eventhough when I called that branch and begging to them please call Ganesh on the line and I want clear clarification as why he had given me WRONG info. To me but his colleagues were saving him and didn’t allow me to speak to that guy. Later on, Arunaya from that branch only called and asking for sorry he didn’t knew the process and all. Untimely , I have become sufferer and I have to paid irrelevant amounts which was not needed also.

Please help me to settle the amount . I am stuck in between so that I cant even save any money and HDFC bank specially that Ganesh was saying me not to speak like this to me.
Is this a way you bank people treat your customer .

WRONG INFORMATION , UNSATISFACTORY & INSULTED BY SOME EXECUTIVE.

Please advice and do the needful.
I want justice on this.

Respected Sir/Madam,

With reference to above subject, Regret to inform you that HDFC BANK has transfered
my money from my NRE Account [protected], without my permission and after
given confirmation to HDFC BANK on phone before proceeding the transaction/payment, I
was confirmed to the Bank that I don’t know to those account holder directly or
indirectly and I don’t have any reason to transfer my money on their accounts and
they have not added in my account by me as a beneficiary or third party. If it is done
it has been done by HDFC Bank or HDFC Bank employee Involvement and they
dispute the same.

Further I would like to let you know that I have registered a complaint thru e-mail and
by phone on [protected]@hdfcbank.com and phone no. +[protected] to HDFC Bank
Mumbai to Ms. Pranali on 23rd July 2012, but I didn’t get any proper response and
complain number yet from them except one word DON’T WORRY SIR. After that I
send several e-mails to HDFC BANK Allahabad Civil Lines Branch but no REPLY
from them.

As I have given clear confirmation on phone +[protected] @ 11:00 am Indian
time to HDFC BANK CHENNAI, when I receive a call from them regarding
proceeding of transaction and I have confirmed to the HDFC Bank that I don’t know
to those account holder so you are requested to please disable my NRE & NRO
both account net banking by immediate effect and lady has confirmed to me the
same on phone and replied to me DON’T WORRY sir I am disabling your net
banking ID & TPT and nothing will happen but unfortunately it’s happen and I lost
my money INR 1,11,000.00, One Lac Eleven Thousand and I come to know this
after 4 days thru alert massage from HDFC Bank after transaction and I was
shocked, when I received alert massage thru e-mail from HDFC Bank.

It’s confirmed that I lost my money when I received a e-mail from HDFC Bank for
Balance Alert Massage, and from the same time I started calling to HDFC Bank
Allahabad Civil Lines Branch but they have not given proper response or any details
except transaction time i.e. 11:30 am Indian time right from 30 mints after my
confirmation to HDFC Bank and instruction that please disable my account and do
not transfer any money. And from that day to till now I am following to HDFC BANK
like I have did the mistake and they have not did anything wrong / mistake and
HDFC Bank people don’t response my e-mail and my phone calls, and several time I
ask the details of those people & account details where they have transfer my
money but unfortunately till now I have not received any details till now except
excuses and one word DON’T WORRY and we will short it out but after 20 Days of
transaction nothing has been done or no response and positive reply from HDFC
BANK.

on my behalf my brother and dad they live in my village you can contact or responce to them, there details as mention below.
Father - Najeeb Ullah Khan - Mob. +91 [protected]
Brother - Shamim Khan - Mob. +91 [protected]

So you are requested to help me to retrieving of my fund.

Kindly look in to matter and do the needful.

Thanking you,

Kind Regards,

Mohammad Saleem Khan
Dubai – United Arab Emirates.
Mob.: +[protected]
E-mail - [protected]@gmail.com

I visited the HDFC Ltd (Sect-18, Noida branch) on 14-JUL-2012 for partial prepayment of the home loan. The bank harassed me by raising two objections:
1. They don't deal prepayments on Saturdays. Please note that they do all other functions of the bank on this day, only thing that is not entertained in prepayment. Isn't it a hassle created to prevent customers from making prepayment.

2. They asked me to submit a bank-statement for last 6 months duration, for the account from which I am making payment. The account statements are normally a paid service, I asked who will bear these charges, they told me the account holder. They didn't specify the reason for the need of statement. Since RBI has now made prepayments (part/full) to be free of any penalty/surcharges, HDFC cannot ask for such bank-statement, IMO this is just another way of harassment.

I approached the office bearers in the branch, but they refused to meet. I submitted my complaint on HDFC Ltd's website ( http://www.hdfc.com/others/hdfc_write_to_us.asp) on 15-Jul-2012, but they didn't respond. Even they do not issue any complaint number for the above complaint-submission.