HDFC Bank Complaints & Reviews

Hi,

A.
I got a call from HDFC bank representative (called Amruta, mob number [protected] and [protected]) in pune about the platinum plus card offer. I told them that i wanted VISA card and not mastercard to which she said yes.
Also she told me many offers like Lifetime free card, buy 1 get 1 ticket offer from bookmyshow, ticketplease which were actually not applicable to the card. I fell prey to these lies and expressed my desire to apply.
In the Application form also I have specifically mentioned VISA and i applied for both the primary and addon card.

I called Amruta and told her my desire to cancel the application as the said offers were not applicable on the card. But she wrongly told me that I would be getting all those offers on my card, a blatant lie!

Now after all this, i got 2 confirmation calls. I have categorically told them to offer me VISA to which they said yes.

Now when I actually got 2 cards, the surprising thing is both of them were mastercards. Also the offers which Amruta told me were not applicable on that card.

B.
By seeing this, I immediately called the call center number[protected] and told them to change my franchiser to VISA. They told me that my request would be processed. But after 2 weeks also, when i called them up to check the status of my request, they said I had to apply for that!!!

C.
This was something that really irritated me and I chose to cancel the card. Again they blocked my card temporarily saying i needed to write a cancellation letter to them. And the following week they have imposed annual fee in my first Lifetime free credit card statement!!!

All these A, B, C things leave me with a conclusion that HDFC Bank employs full time liars who do wrong practices in their marketing of a card. This is very serious issue. I have finally written a letter to them notifying about the cancellation of my credit card.

(Ref No. 'HBL=[protected]' and request number [protected])

Dear Sir,

Today I have received a call posing as a IRDA representative and informing me that I have received the bonus amount and they want to release the same. The phone call was made from mobile No.[protected]. They are claiming that I have received the bonus on my policy of HDFC which was taken 1-2 year back. I have refused to give the personal details.

How such call can be made by the persons ? How these people get the details of our policy ?

Please take up the matter and inform all concern whether these calls are genuine or fake.

HDFC LIFE IS UPLOADING FAKE COMMENTS


I made a complaint a month ago regarding my insurance policy no.12773916 but till now my problem is not solved...They called my from head office and asked me about the complaint and i told them whats my problem....then after a week a person called from chennai and asked about it again i told the same...He said he will call back within 15mins but till now that 15mins neva came but its 3 days over.....

I want to close this DUPLICATE CHEAT INSURANCE soon.....But if they did not answer me then i have to go extreme legally.....

My Name D.Deshakumar Mob.No. [protected] / [protected]

"hdfc life has give a fake comment that the have sent me a conformation letter on 13th to me"

Till now i didnt receive anyyyyyyyyy bldy conformation letter from HDFC LIE INSURANCE

I am repeatedly getting annoying marketing calls ( for credit cards) from HDFC bank despite being registered for ' Do not Disturb' with Airtel. I have calle up the customer service number of Airtel and lodged formal complaints several times but there is no respite from such annoying calls from HDFC. Everytime a register a complaint, i get a complaint number and a TAT of 4 days. After 4 days, i usually get an SMS from Airtel informing me that a ' show cause notice' has been served to HDFC bank. There are no calls for a period of 15 to 20 days and then they start again. Please do something about it.

Dear Sir/Madam,

My name is Swapna Atti, My HDFC Saving Account No. is [protected], My Branch Name and

Address: GROUND FLOOR, KALPAVRUSKHA ADJ LAXMI HYUNDAI SHOW ROOM, HIMAYATNAGAR MAIN ROAD,

HYDERABAD, AP 500029.

Sir/Madam My balance got deducted around Rs. 949.91/- (280.90/- for may2012 and 393.26/-

for APR2012 and 275.75/- for MAR2012) from my Savings account without my information. I am

using this account from last 6 Years. So please help me on this issue and revert my

balance.


Thanks and Regards,

Swapna A.

Sir
I have taken house loan from HDFC and want my incometax certificate..on 3.9.12 I firstly approached to defence colony branch where they refuse to listen me and send me to green park branch....I went to the branch but they also not able to help me and send me to their another branch near green park ...I have taken a token No PA080 at 01:08 PM after waiting more than 20 min I went to counter no 01...wherer the employee was not able to handle my problem correctly and she told me to go Munirka branch for SOA...I asked her for the address of said branch but she refuse to help me...my 4 hrs has been spend of no use ...still I have no SOA...if these are the services by HDFC....I am sorry to say about consumer guidance and care is at very low level.....

This was very well planned & executed trap by a grup o[censored]nscruplous sales

staff trying to increase their sales figures & their commission at the

expense o[censored]nsuspecting customers.
I recd a call from the HDFC call

centre in Delhi from Someone claiming to be Dr DK Sharma & trying to

convince me that he was in a top position in HDFC SLIC & had special powers

to give special benefits & that he was promoting a policy as it was some

tenth anniversary of the Hyderabad branch of HDFC SLIC.
According to which

after payment of Rs 60,000/- annually for the next seven years I would be

given a complimentary family medical insurance for my family which would be

valid until my age of seventy years. Similarly a policy for my mother

comprising of Rs 60,000/- for seven years would fetch a medical insurance

valid till her age of 70 years. There was also some additional bonus

attached & reduction in payment. The offered policy sounded very nice & had

only benefits. There was no reason to doubt as I was being guided by HDFC

SLIC which I had always trusted.

But the trap was well laid. I was told that some Ms Shweta would call &

explain the terms of the policy & I should not disclose the additional

benefits that were given. I was told that she would ask me if I was given

any additional benefits & I must answer in the negative. This I was

supposed to do bcoz I was made to believe that the call centre personnel

are friendly with field sales staff who are not given these powers of

offering additional benefits. If the field staff come to know about the

additional beneftits then I would stand to lose my benefits. A few minutes

after these instructions just as I was told Ms Shweta called rom the HDFC

SLIC call centre.I was foolish enough to fall into the trap. My voice was

recorded while accepting the normal poliy features. I have five policies of

HDFC SLIC, but never before did I receive a call from the call



centre

asking whether I had been offered any additional benefits. I had foolishly

said that I had not recd any additional benefits.
I have been conned by a group of people working for HDFC itself. After

waiting for over two months for the medical insurance & nothing arrived, I

decided to complain to HDFC SLIC. I only rcd a letter from the complaint

redressal that I have bought the policy after being informed the features &

the free look period has expired, hence my policy cannot be refunded. They

told me that my voice has been recorded accepting the normal features. I

had given details of all people involved in the racket, but no action was

taken.



I cannot believe that I have been conned by my most trusted

organisation, HDFC as whole & HDFC SLIC.
I have been a customer of HDFC for the last 12 years using their

services for all my financial, banking & insurance needs. I never suspected

that an oragnisation that I held in such high regard would cheat me & trap

me into investing in such policies which I am really interested in. I feel

it is a scam in which people from HDFC are aware (if not involved) right to

the topmost level. Such wrong practices do not go a long way in building

consumer faith. I want to warn HDFC that if my money is not refunded I will

put up my complaint on every website available so that people know what

sort of cheats they are dealing with. I also want to inform HDFC SLIC that

I will take recourse to every option available to get back my money &

inform all my NRI brethren of the dangers associated with dealing with HDFC

& that their hard earned money is no longer safe with such con companies

around. If my case is not sorted out I will end all my association with

HDFC bank & HDFC SLIC & HDFC loans. I will surrender all my policies,

transfer my loans & shut down my account, no matter what the financial

losses to me.

hi there

its been three days and these HDFC guys are so slow to revert back my money (Rs: 20000)

Name: Anand Yedugani
A/C no: [protected]

do it asap i have been said its gonna take 1 hrs and its now 3 days... please am in emergency need to transfer amount to my parents...

why you people taking so much time to revert back my money....

on[protected] Saturday your Branch Name: East Maredpally they have put a mail to revert my money asap... are you guys so late...

Anand Y

Hi,

This to bring to every one's notice that I have been cheated by HDFC credit card department. The events have been recited below in a chronological sequence:
My Name: T S Sharat
Credit Card no:. 5243 XXXX XXXX 3521
Facts:
1. June 12the, 2012: My credit card bill is generated and thee statement in sent to me via. email.
2. Unfortunately, I missed (first time in 2 years) thee due date (1st July, 2012) for paying thee minimum amount due.
3. July 13the: I bought Samsung S III phone from "The Mobile Store" for RS. 38,999 under a 6 monthe "interest free" EMI scheme using HDFC Credit card. The transaction was successful and I even got a call from thee HDFC credit card department confirming thee transaction.
4. July 16the: I received a call from HDFC credit card department. The telecaller informed me theat my credit card has been locked and thee transaction processed on July 13the will not be honoured. The merchant (mobile store) will not receive thee money when theey would claim it. I need to make a payment of thee minimum amount due as on 16the July. The caller also informed me theat thee credit card had been locked on 13the and will be unlocked once I make thee payment. The caller also informed me theat thee amount of Rs. 38,999 was reflected in my current outstanding balance and will be converted to 6 monthes -EMI's as per thee scheme once I make thee payment of minimum balance due.
5. July 16the: I made a payment of thee minimum amount due as per thee statement to save myself thee embarrassment of a dishonoured transaction and also to avail thee 6 monthe EMI scheme as I could never afford thee phone otheerwise.
6. Aug 12the: I received thee bill for thee monthe of July which reflected Rs. 38,999 as a one time transaction and I did not get any EMI based scheme at all as promised by thee telecaller.
7. Aug 25the: I called up thee customer care department of HDFC and informed theem of thee discrepancy. They registered thee grievance and promised to get back withe a solution withein 3-4 days. They never got back.
8. Aug 31st: I called up thee customer care department of HDFC again and requested for an update. They told me to wait for 2-3 days during which time, theey will get back withe an update.
9. Sep 3rd: I have not received any update or call regarding thee status of thee complaint/grievance.

My statement and credit card account reflects thee complete amount of Rs. 38,999 and I feel cheated by HDFC bank. I have no clue how would I be able to pay thee interests based on thee current outstanding bill; and I would have never bought thee phone had I known of thee intentions of thee Bank.
The merchant had claimed thee amount and got thee same from HDFC.

Please help me.

best regards,
Sharat

Respected Sir/Madam,

I have applied for personal loan in HDFC bank from New Delhi as per their telephonic call. And now they are not responding one time also. They does not answer my telephonic call from last one month. Please take action on them.

For More Details pls contact me on as following:
Niraj Bavadia
+91 [protected]


Thanks & Regards,

Niraj Bavadia

Dear Sir/Madam ,

I have forgot my Credit card PIN. So Please send me credit card PIN on my registered mobile no. or email ID.

Thank you.

Hello,
I took HDFC credit card in Oct 2011, based on the same card they offered my HDFC Ergo Health policy. total premium cost was Rs. 4977. I look that policy because they said, this policy also provided Ayureveda, Unani and Homeopathy treatment as well and claims till Rs 20,000. In the first week of feb 2012 I went for a homeopathy treatment which costed to me Rs 8500 and then asked to HDFC for claim. First they request to submit...

On[protected] my account [protected] got credited. I am unaware of the transaction and I tried to reach customer care for the details of the transaction, but they are available only from 8 AM -8 PM on working days. I went to my nearest branch to get a details statement and inquire about the transaction the reason given was the service is down and only on Monday I can get the statement as again tomorrow is Sunday.
I am not sure of the transaction and if can help me with how to track the account from where the amount is credited I can confirm with him the amount and transaction details and rollback the transaction as it might be hard earned money of someone. I might be by mistake.

Please guide me to trace the account holder.

Regards,
Vishal

Today 30/08/2012 at 8:44 AM an unauthorized and fraudulent online transaction was made with my HDFC Credit Card which was not participated by me (the card is with me) for some US based merchant. The amount of transaction is Rs. 80884.06. No SMS or email was received for the transaction which I receive for each authorized transaction. I came to know about this by a phone call at 8:51 AM from the HDFC bank card section for confirmation of the transaction.

Immediately I blocked my card and applied for Investigation. Now as per the bank it will take 50 to 60 days for the investigation!!! In the mean time the bill for the month will be prepared which would include that unauthorized and disputed huge amount of Rs. 80884.06 which I would not be able to pay.

This is a terrible mental pressure for me which will be carried out for two months !!!! A huge mental stress. I never expected such dispute. It is purely a security lapse.

Respected Sir/Madam

My name is Kaustabh Chakraborty.I got a pre approved personal loan of Rs.80,000 LOAN A/C 14203299 on 1/12/2008 from HDFC Bank DLF PHASE I Bramch.At that time I was in working in AEGIS Gurgaon.But in the month of June 2009 I lost my job.Since then till today I am unemployed as a result I couldnot pay my loan EMI at due time.Since then me and my other family members are receiving abusive calls from the HDFC collections Department. Now I give private coaching with which I am unable to pay the monthly EMI of Rs. 3093. Then I received a call from some 3rd party at the January 2012 stating that considering my situation I have to pay Rs. 1000 /month & I have been paying since then.But by the middle of august someone called me and said that no money has been depoisited on the loan account as the credit card department put a hold on that account. Then a week back a person named Ajit from the HDFC collections Department said that while depositing the money I have to call him and he will send a email to the concerned teller and I can deposite Rs.1000 directly in my loan account.I agreed to that.But unfortunale ly I got ill and could not deposite the , so they collection guys called again and started abusing.This is the position of my Person loan accout LOAN A/C 14203299.

On the other hand I had a credit card [protected]. Till June 2009 I used pay the credit card bills on time.But from the very beginning of the credit card the bank never send me my credit card bills on time. I requested them a lot of times to send my bills properly on time but they took no action against this and this thing continued and in the mean time I lost my job and I could not pay the credit card bills. But during February 2012 I recieved a call from the HDFC collections department that I need to deposit at least Rs.500 every month which I am doing since Feb 2012.I have the payment slips but as I was ill so this month i could not deposit the money this month and the calls started again harassing me and my family members.

I gave them an alternate mobile no [protected] to contact me only but they keep calling in our land line phone and started threatening.

So I need your help to solve the issue not to call my Land Line no and stop the abusive and threatening calls.

Please help me on that and as I am unemployed this time so I want your suggestion what to do for the Loan and Credit Card payments.

Thanking you
Kaustabh Chakraborty
Contact No. [protected]

Hi,

I didnt get pin of credit card.Could you please help me on this?

Thanks & Regards
Akhilesh Karande

Dear Sir,
i am anish singh has worked for hdfc life having
employee no.*28567* with agency code *00213781*.my PF account no. is *15522*
.
i have applied my PF for full withdrawal from two year.but still
the past of more than two year, i havn't got any response about
this.pls update me as
soon as possible.






from:-
Anish Singh
emp. id-28567
P.F.no.-15522
contact no.-[protected]

Hello,
I am Anantharam P S Udupa.
I want to register a complaint against HDFC credit card department.

So called HDFC Bank Managers from Delhi are calling and intimidating me and have gone even to the extent of visiting my office, the reason I have got from them is that I still have my dues with them for the credit card. I have settled my account with HDFC long time back but they again want me to pay the amount which I am not even liable to pay. It’s been more than 2 yrs now that I have surrendered my credit card and had settlement made at around 33,000.00 against the surety that I will be detached from the card account.
Now out of blue they are calling to repay which is totally unfair. HDFC has proved me today that the best thing they can do is to play with their customer emotions, I have no words to even say now, HDFC has been checking my patience from last 2 weeks and being a human I am not even reacting to the situation HDFC has created in front of me.

1st of all HDFC representative has given me fake surety and got the settlement made and now they back stab, I do understand that HDFC will not accept this mistake also.

And Lastly, HDFC has to be shameful for what ever they have done with me and my family. The Trauma, the mental pressure, their rudeness and all the harassment's I have got from HDFC is not forgettable.

It’s a very shameful thing for me that I was a part of HDFC and I am not in for your cheap games.

Now, my only hopes left on you, if you can solve or help me with the problem I am facing right now.

Regards

Anantharam P S Udupa

Hello,

We had a used car loan on (Hyndai verna) and our car got theft and we lodged the complaint in police station and we tried to approach Bank for this case but as everyone knows how is HDFC bank they'll ask you go here n there and in between our dad got admitted and we couldn't go behind any of these cases. But now we got our car back and we did full services and nearly spend 1lac INR behind this car and we repaid the laon for 10 months and outstanding balance for our car is 2.5lac but we don't have so much money to payback so we approached the bank to activate the loan account on EMI basis but HDFC is asking us to pay 4lac on the spot. We really don't know how to go for this. One of the staff from HDFC asked us to pay the full cheque of the certain months outstanding amount then they'll restart the loan account but we have given the cheque of 55000 but they are not clearing the amount. I really don't know how much we to spend on a used car. The loan is on my dads name and he is Pvt co. retired man and my dad dosent have so much money to pay HDFC.
Please Help!

Dear Sir/Madam,
It is so teasing experience with HDFC bank. I hold my account with your bank & transfered amount of INR 5000 thrugh NEFT.
Till date there is no money transfered in Bank of India.
I have registered complaint about the same at HDFC Phone Banking customer Care, but no resolution made till yet.

Here my Complaint no PUNC[protected]

Please let me know,