HDFC Bank Complaints & Reviews

Hello Sir/Madam,


I have recently made a payment for two new HDFC SL policies which I now realize are sold to me with wrong promise.


Policy No.[protected]HDFC SL Sampoorn Samridhi Installment Premium Rs. 75,000)

and


Policy No.[protected]HDFCSL ClassicAssure Installment Premium Rs. 99,999)



I was glad that I had got a good offer from HDFC SL until I realize the truth from HDFC Life Pune (Dhole Patil branch)





Promise made on Policy No.[protected]HDFC SL Sampoorn Samridhi Installment Premium Rs. 75,000) :



I was told that I would be receiving in writing on a bond paper from HDFC SL on which the guaranteed returns of 9% would be mentioned.
Also I would receive total 100% bonus of the premium amount (i.e Rs 75,000) after completion of 1 year of the policy which will also be mentioned

in the bond paper.



Promise made on Policy No.[protected]HDFCSL ClassicAssure Installment Premium Rs. 99,999) :



I was told that I would be receiving in writing on a bond paper from HDFC SL on which the guaranteed returns of 6% would be mentioned.
Also I would receive total 225% bonus of the premium amount (i.e Rs 2,24,997) after completion of 1 year of the policy which will also be mentioned

in the bond paper.




Also when I called on customer care number[protected], they informed me that there is no such document from HDFC SL.

The same thing I confirmed from HDFC Life Pune (Dhole Patil branch).




The financial consultant who sold me Policy No.[protected]HDFC SL Sampoorn Samridhi Installment Premium Rs. 75,000)

is Miss Sapna Sharma (Office:[protected] and Mob:[protected]



The financial consultant who sold me Policy No.[protected]HDFCSL ClassicAssure Installment Premium Rs. 99,999)

is Miss Anamika (Office:[protected] and Mob: [protected])



Also yesterday I have got a call from[protected] claiming that he is Mr. Manish Mishra (Emp No. 0050273) from HDFC SL Complain department

and provided me the complain # B00025784 and assured me that you will receive the Bond paper in one week's time.



Also when I logged in to www.hdfclife.com with my Cust ID: 50897556, I found unknown names as Financial Consultant on my policy.






Policy No.[protected]HDFC SL Sampoorn Samridhi Installment Premium Rs. 75,000)




Name

Mr Iqbal Khan



Address

H No 170515 New Mustafabad Nea
r Yamuna Vihar
delhi



Pin Code

110094



E-mail

[protected]@hdfclife.com



Phone

[protected]



Mobile

[protected]





Policy No.[protected]HDFCSL ClassicAssure Installment Premium Rs. 99,999)




Name

Miss Sarita Joshi



Address

Plot No J-1 Cama Industial
Estate Wallbhat Road
Goregoan East
Mumbai



Pin Code

400063



E-mail





Phone

[protected]



Mobile




Please investigate on this urgently and do the needful.



Thanks,
Pradeep Gangwani
Email: [protected]@gmail.com

Dear Sir/Madam,

HDFC has deducted Rs. 561 from my salary account without my consent. when i checked my mini statements it was given as "DEPOSITORY CHARGES JUL[protected]" , please help me on how can i get my money back.

regards
Mallikarjun
mallikarjun.[protected]@gmail.com

I am using HDFC bank credit card for approx 5 years now. I had good done good transactions with the card & have always done the payments on time. I never raised a single issue as I was quite satisfied with my card & the billing.

On 14th August 2012, I recieved a sms at 7:25pm stating that I have used my card for Rs. 5806.88 in London Entropay. I was surprised & immediately called up the customer care at 7:33pm to check the same. They confirmed it, took my compliant & blocked my card. They asked me download a compliant form from their online form centre & submit it in the nearest HDFC bank. I did the same & simulatenously wrote a email to HDFC.

Every time they come back to me on phone saying that my transaction was legal as all the neccessary details were provided & I have to pay that amount. I am shocked with the fact that they are not ready to consider the fact that I have not done such transactions keeping in mind my past transactional records.

My mails will clearly indicate that how many times I have tried making them understand that I have not done any such transactions.

Also, astonishingly the mail which I recieved from HDFC states that the amount has rasied to Rs 5839.31. I dont know what they are upto as billing date is 13th of every month. So how come that can raise?

As a law abiding citizen, I am certainly going to do the payment since I don't want to be a defaulter in CIBIL. I am just fighting for the fact that this my hard earned money & I am not willing to pay for the transaction which I have not done at all.

Request you to kindly take neccessary action on the same as soon as possible,pls.

Your co-operation is highly solicited.

Hello,

This is to inform that HDFC bank people have started recruiting illiterate people in his bank who is providing wrong information to the customers on personal loan. As one of the incident has happened with me in respect with loan amount information. Bank :- HDFC , Branch:- Adugodi ,Bangalore , Executive Name :- Ganesh Gowda. Initially, i have submitted a request on loan products then after 3 days i got a call from Adugodi Branch stating that I was showing interest on personal loan. Unfortunately , i completely forgotten only that i have requested for personal loan. Unfortunately the executive was “Ganesh Gowda” from Adugodi Branch I asked him on personal loan I explained my situation that already I am availing two exiting loans so if I want to avail another and in that amount only you can close my previous loans and remaining credit to my account. He said yes it can be done and for that he had given me entire WRONG INFORMATION on EMI’s and then closing charges everything. When I gave my all documents and loan got approved also last moment I came across whatever information was given to me it was all false info. After that I was shocked to know and eventhough when I called that branch and begging to them please call Ganesh on the line and I want clear clarification as why he had given me WRONG info. To me but his colleagues were saving him and didn’t allow me to speak to that guy. Later on, Arunaya from that branch only called and asking for sorry he didn’t knew the process and all. Untimely , I have become sufferer and I have to paid irrelevant amounts which was not needed also.

Please help me to settle the amount . I am stuck in between so that I cant even save any money and HDFC bank specially that Ganesh was saying me not to speak like this to me.
Is this a way you bank people treat your customer .

WRONG INFORMATION , UNSATISFACTORY & INSULTED BY SOME EXECUTIVE.

Please advice and do the needful.
I want justice on this.

Respected Sir/Madam,

With reference to above subject, Regret to inform you that HDFC BANK has transfered
my money from my NRE Account [protected], without my permission and after
given confirmation to HDFC BANK on phone before proceeding the transaction/payment, I
was confirmed to the Bank that I don’t know to those account holder directly or
indirectly and I don’t have any reason to transfer my money on their accounts and
they have not added in my account by me as a beneficiary or third party. If it is done
it has been done by HDFC Bank or HDFC Bank employee Involvement and they
dispute the same.

Further I would like to let you know that I have registered a complaint thru e-mail and
by phone on [protected]@hdfcbank.com and phone no. +[protected] to HDFC Bank
Mumbai to Ms. Pranali on 23rd July 2012, but I didn’t get any proper response and
complain number yet from them except one word DON’T WORRY SIR. After that I
send several e-mails to HDFC BANK Allahabad Civil Lines Branch but no REPLY
from them.

As I have given clear confirmation on phone +[protected] @ 11:00 am Indian
time to HDFC BANK CHENNAI, when I receive a call from them regarding
proceeding of transaction and I have confirmed to the HDFC Bank that I don’t know
to those account holder so you are requested to please disable my NRE & NRO
both account net banking by immediate effect and lady has confirmed to me the
same on phone and replied to me DON’T WORRY sir I am disabling your net
banking ID & TPT and nothing will happen but unfortunately it’s happen and I lost
my money INR 1,11,000.00, One Lac Eleven Thousand and I come to know this
after 4 days thru alert massage from HDFC Bank after transaction and I was
shocked, when I received alert massage thru e-mail from HDFC Bank.

It’s confirmed that I lost my money when I received a e-mail from HDFC Bank for
Balance Alert Massage, and from the same time I started calling to HDFC Bank
Allahabad Civil Lines Branch but they have not given proper response or any details
except transaction time i.e. 11:30 am Indian time right from 30 mints after my
confirmation to HDFC Bank and instruction that please disable my account and do
not transfer any money. And from that day to till now I am following to HDFC BANK
like I have did the mistake and they have not did anything wrong / mistake and
HDFC Bank people don’t response my e-mail and my phone calls, and several time I
ask the details of those people & account details where they have transfer my
money but unfortunately till now I have not received any details till now except
excuses and one word DON’T WORRY and we will short it out but after 20 Days of
transaction nothing has been done or no response and positive reply from HDFC
BANK.

on my behalf my brother and dad they live in my village you can contact or responce to them, there details as mention below.
Father - Najeeb Ullah Khan - Mob. +91 [protected]
Brother - Shamim Khan - Mob. +91 [protected]

So you are requested to help me to retrieving of my fund.

Kindly look in to matter and do the needful.

Thanking you,

Kind Regards,

Mohammad Saleem Khan
Dubai – United Arab Emirates.
Mob.: +[protected]
E-mail - [protected]@gmail.com

I visited the HDFC Ltd (Sect-18, Noida branch) on 14-JUL-2012 for partial prepayment of the home loan. The bank harassed me by raising two objections:
1. They don't deal prepayments on Saturdays. Please note that they do all other functions of the bank on this day, only thing that is not entertained in prepayment. Isn't it a hassle created to prevent customers from making prepayment.

2. They asked me to submit a bank-statement for last 6 months duration, for the account from which I am making payment. The account statements are normally a paid service, I asked who will bear these charges, they told me the account holder. They didn't specify the reason for the need of statement. Since RBI has now made prepayments (part/full) to be free of any penalty/surcharges, HDFC cannot ask for such bank-statement, IMO this is just another way of harassment.

I approached the office bearers in the branch, but they refused to meet. I submitted my complaint on HDFC Ltd's website ( http://www.hdfc.com/others/hdfc_write_to_us.asp) on 15-Jul-2012, but they didn't respond. Even they do not issue any complaint number for the above complaint-submission.

I am a customer of HDFC Bank..
I was sold a life insurance Policy for Rs 100000.00. On receiving the documents I realized that the facts and figures as stated by the Agent were not the same as mentioned in the policy documents. So I requested the Bank to cancel the policy and refund my money.According to a written clause I have the right to cancel the policy within 15 days from the date of receipt of the policy.I received the documents on 12TH of June and sent my cancellation request on 13TH of June But the bank refused to refund my money. I have been pleading my case for the last three months but to no effect.

I Chandresh Khandelwal (+[protected] & +[protected] is a HDFC Credit Card Holder want to convert my credit card payment into 12 month EMI option (Which is offered by HDFC Bank), so I called to HDFC credit card customer care center. They told me the term and conditions such as the interest rates which will be applied for this process and also force me to buy an health insurance plan.I was ready to pay the interest but they told me that if I will not purchase that insurance plan, they will not convert my credit card payment into 12 months EMI. So please help me, How can they force a customer to buy a health insurance plan.

Hi,

This is against my HDFC Bank Auto Loan account no. 17708060.EMI for m/o august is not deducted due to insufficient balance so it was paid to HDFC collection executive through receipt no.27331407 on 13 dec 12.After settlement an amount of rs. 4250/- has been debited by bank on 16 Aug.I called to HDFC customer care on 16 Aug but they told "we have not any information about this please call us after 3-5 Days.

I dont know why this type of discrepancy coming with a world's leading bank.

I request you to please take necessary action on this.

Thansk
Rahul

Respected Sir,
I have taken a loan from HDFC jodhpur for Two wheller of 20,000. For this I have to paid Rs:1991 per month for 18 months. I have given 3 checks for ECS system from Bank of Rajasthan. In first month the amount was not deducted from my account, for this I go to the HDFC bank and asked for this, they told that some problems may be their in Ist ECS but it will be OK in next month.that time I paid the amount of Rs:1991 by cash. But in next month again no amount was deducted from my account, at this time the bank representative approach me to take cash amount of EMI and till final EMI this process was continue.Even after payment of Last EMI I have not received my RC and NOC by bank. For query I asked the bank representative for this, they told me that your checks was bounced due to insufficient balance in your account for this you have charge a penalty of Rs: 7002 .On dated 14-08-12 I have received a notice from bank layer for payment of penalty. For this I have taken my bank statements which show no panalty for Check bounce.

bank loan details:
BAJAJ KRISTAL DTSI RJ19SK8929
ENGINE NO: GFMBRE13662
CHESIS NO: GFMBRE13662
LOAN ACCOUNT ID: 14089156
BY NAME OF : RAMESH BISHNOI
CONTACT NO: [protected]
email id : er.[protected]@gmail.com

I have taken the policy of hdfc ergo general insurance co.ltd. vide employee id HN[protected] and policy no.50887123. My wife who is insured in the plan has been operated for appendicitis on 06.07.2012 & discharged on 09.07.2012. I have submitted the documents two times but still they are harassing me to submit the additional information again & again

Sir,
I am a Credit Card Holder of HDFC Bank. I did paid all the dues in time but recently (10.08.12) I received a letter from HDFC stating that, I have dues of Rs. 5365.00 and the same is pending for several months and even after several communications I didn’t respond to it.

Fact is that, after my last due payment (Rs. 2700.00 I paid Rs. 2800.00) I had no transaction in between or dues within the specified period, nor I had received any intimation letter stating the dues. To my utter surprise, I was warned through the letter to face legal action if I don’t pay the dues immediately.

From 13.08.12 onwards I am having calls from the bank for clearing the dues. While asked why they didn't send the statements regularly they complained that we have changed out address. But as we did notify the Post Office to divert letters to our new address we received all letters in time, Surprisingly, till now we didn’t get any statements from HDFC bank (for address change) but got the notification letter after 10 months (in same address), when the dues rise to Rs.5365.00 from Rs. 290.00 without any further transactions. Even that Rs. 290.00 due statement did not came to us. I came to know all this while I asked for the statement over phone and they send me the same day.

Considering the above, I don’t think I am anywhere liable for the irresponsibleness about the important intimation, which directly involved with monetary transaction and apply charges for the delay in payment. If there was any intimation regarding unpaid amount /dues in time, I should have paid the same well before the dues jump up to 19 times. Please note that, as there were no transactions/dues, I had no requirement/intension to contact the bank asking for the statement.

I want to discontinue the card but they are asking for full payment. Please suggest what to do.

Your co-operation is highly appreciated.

Thanking You,

Ranendra P Das
M-[protected]

Dear Sir

I am Abhishek Sharan (Card Number - [protected]) . I have issues with HDFC Credit card. Complain :- “I received the call from HDFC Bank that I can increase my limits from 75000 to 150000 and I can use this card, But I refused to upgrade the card but I requested that I want to use this card for 65000 and I would like to make a payment in EMI and person suggested to me that I can use and convert in EMI and also was suggested that I should go for 150000 because I can not use this card after use 65000 so please upgrade you card and convert in EMI that you can use in future, So I agreed with him that I can use this card for 65000 and also I will get a balance that I can use in future, So I was upgraded my limits and used 65000 and called to customer care that please convert the balance in EMI that I could pay as a monthly and also I was informed that I have to make a payment 1% processing fee of that amount and no rate of interest for EMI. It will be 0% for 2years. However I am not getting EMI option, So I filed very bad that I had to inform to HDFC that please cancel the my card and also I am not going to pay because I was got commitment from HDFC that I can make a payment in EMI. Also I would like to inform that I called several times to resolve my issues but I never get feedback about my issues. So please do something if HDFC bank wants that I should make a payment and cancel the my credit card. But now I am getting calls from HDFC collection department and that person try to threat me and abusing to me and saying that I have to pay in one time “ I have a reference number and I have sent several reminder to HDFC bank Ref no – [protected] but I never get feed back . Please help me ….

Abhishek Sharan
[protected]

On 5th July 2012, I got a call from HDFC Life insurance regarding policy “Sampoorn Samridhi “. Agent Mr. Rahul Saxena (Cell No: [protected]) has provided the following benefits regarding the policy:
1) Amount to be deposited/year for 5 years=15,000.
2) Sum assured on Maturity=1,07,000
3) Terminal bonus on Maturity
4) Jivan Bima of Rs. 50,000
5) 4 Statement for tax Rebate/year
6) Also, all the details will be logged on bond paper as well
7) First year premium was Rs. 15,000 & the consecutive premium are 1250/month from 2nd year.
As the above benefits were really fruitful, I have taken the above said policy on 5th July and have issued the cheque for 6th July 2012. The form No. that I have filled is (S[protected]. Ms.Kanika Joshi([protected]) and Mr. Rahul Saxena([protected]) from HDFC have reportedly assured me that , as all the proceedings have done on a recorded line , so I will get the same policy as mentioned above.
But when I checked , the policy that was issued to me is all together different (Policy No:[protected] “ Children’s Double Benefit Plan “ for the term of 11 years with sum assured of Rs. 1,56,600.
Also all the details logged in policy was also incorrect like instead of my phone no., it was mentioned of the agent (Kanika Joshi).

I have taken policy from Nagpur but the online form shows that i have taken it from Ghaziabad...Also the form which i filled is totally different from the one i see at the portal...

Both the agents are not receiving my calls nor do the courier company and courier company company had falsely stated that they have delivered the policy documents to me which is totally incorrect.

Please help me in this regards as this is now a continous trends of Insurance companies looting their customers.

I had got a call from the HDFC bank Customer Care Rep. telling me that Im eligible for an Top-up loan for which they asked me to submit a set of documents which I did & then there in no responds from the Rep who called me & when I try to call the phone is not answered. I later tried to Use the Click2talk from HDFC website, from which I got a call, when I tell them about the Issue they tell me that they don't know from which branch they called & they tell me to call the Customer Care No. 61606161, when I tell them the details they tell me some calculations & that I was not eligible. Then why was all the time & Documents taken. This is a very bad way of handling a Customer & is not really up to the standards of HDFC.

Very first I like to say hdfc is a froud compnay do not work with or do not take its servises
coz.. I was working with hdfc life and I left this company in april 2011 pf was deducted
evry month bot there was no pf number I was geting on my salary slip..in nov.2011 I
summited claim form to mumbai office ..after that I am trying them to call bot no one is
picking my call..once they told me a pf number but this is also wrong... in proper words
hdfc is a froud..they are deducting pf,s and putting it in there pocket....if they are not faithfull to emploies then how can they provide good services to customers....my
emp.Code was 69267 ..if now also if they give my mony I can help my family with that
mony...,hdfc is a froud company,..

Dear Sir or Madam,

Mera Naam Shiv Kumar Maurya Hai - Makan No. 2/589 Machharhatta Ramnagar Varanasi Ka Niwasi Hu. Mere Mobile Pe HDFC LIFE INSURANCE Se Phone Aaya Or Kaha Hi Mai HDFC LIFE INSURANCE se Bol Raha hu to unone kaha ki mere company Me Naya INSURANCE Plan Aaya Hai Or Muchhase Kaha Ki INSURANCE Ka Plan Ka Naam Hai HDFC SL CLASSIC ASSURE INSUANCE PLAN Hai Or Uno ne Kaha Ki Aapko Sirf 1 bar 30,000.00 Rupye Dena Hoga Bad Me Malum Chalne par pata chala ki 7 Saal Dena Hai Or Usane Kaha ki Aap 3 mahine Ke andar Policy Nahi chahiye To apka paisa vapas Ho jayega.
Or Jab Mai apana paisa lene ke liye. Or Jab Mai Najdiki HDFC LIFE INSURANCE Varanasi Me Application Deya to Uno ne Kaha Ki Thik Hai Aapka Application Ham
Le Lete Hai Or Kaha Hi Aapka Jo Paisa Hai Vo 10 se 12 Me Ho jayega Or ab tak 15 Din Ho gaye abhi thak muchhe mera paisa nahi mila.

Dear Sir or Madam Mai Aap Se Anurodh Karata Hu Ki Muchhe Mera Paisa Wapas Dila Dijiye.

HDFC SL CLASSIC ASSURE INSUANCE PLAN

Mera Policy Number :[protected]

Client Id :[protected]


Personal details
Name MR Shiv Kumar Maurya
Date of Birth [protected]
Address No 02/589
Machharhatta
Ramnagar
City Varanasi U.P.
Pin Code 221008


Contact Details
E-mail shiv.[protected]@gmail.com
Tel (Off.)
Tel (Res.) [protected]
Mobile Number [protected]
Fax Number


Thanks

I am SAJAL BAGH ,have been taken a two wheeler loan from HDFC BANK,loan account no 15010350 & customer ID; 17592880 which has been paid on 05/06/2012 but problem is that they did not send NOC till now.they have told me NOC will recive you with in 20 days by post.I am requesting you kindly help me to get the NOC.
thanking you

I Dhaval Sharma HDFC Credit Card Number [protected], has outstanding around 30000, I stop paying my dues due to misbehaving and misleading me by collection agent.
After they are settle my credit card and with mutual understanding payment date set as 01-Aug-2012. No person and call come to collect the payment.
Then on 04-Aug-2012, Bank one sided take decision, ceased my HDFC account and as per some letter, they will debit 18736 rupee from my account.

As I have regular payee of my HDFC Credit Card and HDFC Loan EMI, kindly help me to recover my money.
I am from the middle class family and paying 19000 in slot is very big deal for me.

I am holding an account with HDFC Bank Gurgaon branch. I noticed that HDFC has deducted total of more than 1000 Rs (in 3 transactions since January, - approx 380, 280, 380 Rs) on name of "AMB CHRG INCL ST & CESS"
On searching internet I found that this problem is faced by many HDFC customers. I have searched all my emails and have not received any written intimation that minimum balance is 10000 Rs monthly now.
Even after deduction I was not informed about this.
From this forum I want HDFC to revert me with clarification and refunds.