HDFC Bank Complaints & Reviews

On 9th sept'12 I tried to with draw money from the SBI ATM but my transaction got cancelled with a response message saying "response time out"

the same message i got for my transaction for the 2nd try too. but i am surprised to see that the cash has been debited from my a/c for both the failed transaction.

on 10th i gave a complaint against the same but i have not yet got any satisfactory response on the same.

the same thing happened with some of my colleagues as well , finally they got their money back post going to consumer court.

my failed transaction reference no are[protected] &[protected] both are on SBI ATM).

Customer ID : 22280477


pl help.

Dear All

It is a pity to write to you this email from me after all the fruitless telephone calls made by me without getting any positive reply from your end. My Name is Sandip Mukherjee and I am working as Senior Manager Legal in WPIL Ltd a company having quite a hefty transaction with your bank which is presumed to be the best bank in the Asia Pasific region. I am looking after the administration of my company which is having salary account at HDFC BANK Ltd of at least 500 employees working in WPIL Ltd.

One executive from your sales department contacted me over phone and enquired whether I have any personal loan requirement. I agreed to apply for the same but prior to application i checked out from the website as to what is my eligibility and found that i am eligible to apply for Rs 5,00,000/- and at present i am having Rs 1,60,000/- so I decided to apply for Rs 50,000/- as top up which will bring my loan amount to Rs 2,10,000/-. I had submitted my documents being: a. My salary slips for the months of May 2012, June 2012 and July 2012. Photocopies of my PAN Card. My passport size photo on 26.8.2012 and my address proof. Then on 31.8.2012 I received an SMS stating that my appilication is filed and subject to verification the loan will be sanctioned and after the same is sanctioned i will have to issue three cheques in favour of HDFC Bank Ltd and sign a loan agreement and after executing the same the amount will be credited to my account. In this regard I would like to mention that My gross monthly salary is Rs 62,000/- and my net take home pay is Rs 52,000/- and the EMI that i am paying is Rs 4700/- and the enhanced EMI will be Rs 5400/- which I will comfortably be able to pay and as such i am eligible for the said loan. But till today i am not able to get it and the reasons being citied by your credit department which I came to Know from your sales department is that i have a civil posting against me and the said posting was done by one Mr Rishi Kant Singh a person who is supposed to be an employee of Home loan department. In this regard I would further like to state that few days back I had enquired for a home loan from the site and an executive being the one Mr Rishi Kant Singh called me back through his cell number being [protected] and had sent me a check list from his email id being [protected]@gmail.com that after procurement I was supposed to have given him had the property in question had been clear. Since I had dropped the said property due to titular dispute therein I had informed the said Mr Rishi Kant Singh and had closed the issue. Please note that I did not hand over any documents nor did I sign any papers therein. Even to facilitate your personal loan department I had forwarded all the mails that I had exchanged in regards to the said enquiry for home loan to jyotibrata.[protected]@hdfcbank.com and Partha.[protected]@hdfcbank.com. But still now I am yet to get any response from your personal loan department credit section.

My complaint is for :-
1. Lack of services from your concerned department.
2. Harrassment faced by me from 26.8.2012 till date.
3. Loss of my respect for the commitment made by me upon your persons failure in assuring for settling the issue within 48 hours.
I would like to register a complaint involving the above causes and give me a complaint number and look into the issue within next 48 hours and if I am eligible sanction the personal loan applied by me. My official email id is s.[protected]@wpil.co.in and my personal email id is [protected]@gmail.com and my cell number is [protected].

In this regard i would also like to mention the fact that the concerned employees involved in misleading me and harassing me should be enquired into and should be punished so that no other persons like me are harassed like this.

Thanks and Regards
Sandip Mukherjee

To

Sub : Case Number : 67431 / 2011 , letter dated : 17/6/2011 (HDFC v/s Srivalli Krishnan)
HDFC Bank Limited
Credit Card division, 110 Nelson Manickam road , Aminjikarai, Chennai – 600029

Srivalli Krishnan -

I am Srivalli’s husband and would like to represent her in this matter.
Key facts :
My wife Srivalli had a credit card from HDFC xxxx-xxxx-xxxx- 6103 from HDFC since 2006. Without her consent or written approval the bank had added a new loan product to the card and started charging the same in subsequent bills. We saw the EMIs reflecting amounts which were unapproved at very high interest rates.

We had called their customer service numbers , but it was not altered. We gave written requests in the HDFC branch asking clarification of the same and removing this loan amount . They acknowledged the error by their sales / call centre agents and had suggested paying back in lump sum amount to clear just principal due and promised to close the loan product without any of the charges . Srivalli made the lumpsum payment in 2 installments.
But we were surprised that the card was not closed and surcharges continued to reflect in subsequent statements as ‘penalties, late fees, min. balance fees’ etc., which were over 200% higher than even the loan amount. We raised this issue to HDFC Ombudsman , but there was no progress in resolution.
Further, HDFC bank had started harassing and abusing over phone my parents and her parents , late at night trying to coerse us to pay. I intervened to have all their contact numbers removed from their database and said the only person they need to talk to is myself , Valli’s husband.
The case was referred to Lok adalat , but none of their representatives came to court to settle. They continue to mount surcharges and claiming we have dues of 4 lakhs now with them.
Inspite of RBI guidelines, and professional code of conduct they always take ‘soft targets’ like my dad and Srivalli’s parents when we are not around and have been sending thugs and abusive callers all the time .
In one such incident , they had tried to pull my wife , who was wearing only a night dress, in public and physically assault her. This was caught on camera and is being produced below. My father, who was constantly being harassed by bank agents, owe to undue stress , passed away in April . We have been in utter shock.
We approached the local police station (Thiruvanmiyur , Mylapore) with evidence. The concerned person was called and warned, but he said he was from an outsourced third party agency ( not a HDFC bank employee) and was asked to do so by the bank officials to complete the collection targets.
This whole series of events has caused undue stress for my entire family , for a loan product we never even applied for.We feel the amount being requested us to pay back is absolutely baseless, infact in contrary, my family have been subjected to immense physical and mental stress for past several months by the bank and its officials. We find the bank’s techniques and operations as very cunning and derogatory.
The calls had stopped for some time but once again in past week has restarted calling my inlaws in Bangalore who are senior citizens. They have sent threatening SMS that they would send people to physically coersce them .My PA , Mr. Vijaykanth is visually challenged, and they have been sending people to office and haggling him for past 2 days.

This time we want to make a formal FIR and proceed on criminal grounds to take legal action against the bank and its key staff/agents. (submitted to Aminijikarai police station)

1. Ms. Devi : [protected] ,[protected]
2. Vijay Balaji :[protected]abusive phone calls)
3. Dinesh verma :[protected]sms threat)
4. P. Subash – APS associates :[protected]

Key sections :
• Cheating (Section 415-424),
• Counterfeiting (230-263A and 489A-489E)
• Criminal Breach of Trust (Section 405-409)
• Outraging modesty of women (Section 354 )


We hereby declare that as the matter warrants a more thorough investigation on above criminal acts and also to banking regulatory bodies to deny licenses to operate such unauthorised credit products.

Dated : 12/ sep/2012

Yours respectfully
M. Venkata Subramanian
(spouse of Srivalli Krishnan)

I had applied for an HDFC Bank Platinum Edge Master Card in first week of August. I went thru the regular process of validation and documentation and sought a MasterCard for a specific set of vendors who offered the discounts specifically Travel and Hospitality.

I received a card on 10 August, 2012 and to my dismay the card received was VISA.
I alerted the Customer Services the same day on the incorrect card dispatched and sought correction.

HDFC Cards team was initially reluctant and gave me reasons not to ask for a MasterCard.
I was clear on my ask and requested the matter to be addressed.

No action was taken until I called a couple of times and sought the matter to be escalated to a floor manager for the Customer Services division.
To my further disappointment, the floor manager suggested that the only way out was to send a letter to HDFC seeking request for a change of franchisee. I offered to send an email however the bank rep asked me to either courier it or personally drop it in a branch and to my dismay why should I as a customer be doing this?

Moreover, through the conversations with customer services, I heard somebody created a false report stating that I was happy with the card I received and it was basis the phone call that was made. Fact is this is utter lie and shows deceit and gap in the process.

Despite these transactions, the bank has not put hold on to the Annual Fee charges and are expecting me to pay for an incorrectly issued card.

I would want the bank to explain me in writing and I need compensation for this grievance over last 5 weeks.
I also need an assurance from the bank in writing that this would have no bearing on my CIBIL rating.

If required, I would want to pursue this in the consumer court for causing distress.
The last complaint number recorded with HDFC Bank Credit Card support is [protected]

Tarun Kohli

Dear Sir

Please release my PAN NO. ANYPM4082H from HDFC INSURANCE CO. LTD. I have already request for release my PAN No till now I have not any response from that side. Please release my PAN No. so that I can work with other company.

For your clarification I am attaching herewith screen shot of IRDA web site page where my PAN no. showing.

You are requested to release my PAN No asap.

Your prompt action is highly appreciated.

Thanks & Regards
Sachin Mittal
[protected]

Sir,
I have deposit of Cash Rs.15000/- to your Local Agent Name Loknath Sethy, Plot No.1532, Laxmisagar, Talasahi, Budheswari, Bhubaneswar. Contact No.[protected] for HDFC - Classic Assured Plan through several follow by your delhi representative -Ms.Jyoti - [protected] with documents (photo, xerox copy Voter ID & PAN Card on 18th August 2012. But Till date I have not receive any bond or any legal document for deposit of my money.

I want to know wherer it any false or cheating with us then guide us.

The Scan copy of document give by collector Mr.Loknath Sethy is attached for your reference and do the needful.

Regards,
Ramakanta

I have noticed unauthorized transaction in my hdfc gold visa CC statement on 27th august 2012 of rs 575/- For *grameenfoun which I DID not order & I have not received any sms alert for the same. I called up customer care, blocked the card & reissue a new card. But again within 10 days another unauthorized transaction of rs4500 (usd79.95) occurred in the name of grc*proactiv solution this time which again I DID not order. This time also I DID not get any alert. I called up hdfc card dept. And blocked the card again. Also filled up their dispute resolution form. It's a fraud and it is very much mentally stressful and scaring using hdfc card further. Hdfc card division should immediately investigate it & take strict action so that it would not happen further.

Dear sirs,


Iam P.M.MOHAMED ALI from Tamilnadu, Pollachi branch,worked in june 2007. In 2008 I resingned my job due to my health problem.I had given my resingnation

letter to my team leader.They accecpted my resining letter.After 3 months i asked my PF refund amount.They told you did't gave proper information,sothat we can't do any thing.

I don't have any misthings in my official work. Then why shoudnot refund my PF still now.Several times i asked my Sales Officer Mr.Naren in Coimbatore,but there is no

answer from him.Why shoud HDFC Bank may holding my PF refund.Please consider my request,and arrange to process my PF refund.I whants to keep my good relationship with u.

My employee code: CM08375


Kindly consider my request,do me favour.


Thanking you.



Regards.

P.M.MOHAMED ALI.

I have applied for a credit card. When i applied it was asked by bankers on phone that it's a life time free card. I agreed with there terms and conditions for life time free card. After a month i got a card with annual subscription fee i.e. Rs. 673/-. I write a mail to HDFC bank and tell them all the reality. Now they are not agree with that. I received the following mails from HDFC Bank :


Mail 4.

Dear Mr. Kapoor,

Thank you for witting us.

This is with reference to your e-mail regarding Membership fee on your HDFC bank credit card account.

We wish to inform you that the HDFC Bank Titanium Edge credit card issued to you is a priced card as the same is premium travel card and reversal of annual charges is not possible on premium travel cards.

We earnestly request you to reconsider your decision on closing your HDFC Bank credit card and provide us an opportunity to be of continuous service to you.

In case you still wish to close your card account, please forward a letter duly signed by you along with your destroyed (diagonally cut) credit card to the following address,

HDFC Bank Cards Division
PO BOX # 8654
Thiruvanmiyur PO
Chennai 600 041

Kindly note the query reference number for this e-mail: [protected].

Incase you seek further assistance or clarification, please feel free to contact our Customer Service representatives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/find-your-nearest/find-credit-card-helpline-num...⇄

Assuring you of our best service at all times.

Regards,

Santhosh Kumar B
Customer Service Officer




Mail 3
Dear Mr. Kapoor,

This is with further reference to your mail regarding the membership fee levied on your HDFC Bank International Credit Card account.

We understand from your mail that you have certain reservation regarding the membership fee levied on your a credit card account. We observe from our records that that our Customer Service Representatives had already called you to address your queries relating to the membership fee for your Master EMV Titanium Edge Credit card. As apprised during your conversation with our Customer Service Representatives, that your credit card account is priced with a annual fee of Rs. 673.04 and the same stands payable.

Hence, we sincerely regret our inability to reverse the membership fee as requested by you.

Kindly note the query reference number for this e-mail: [protected].

Incase you seek further assistance or clarification, please feel free to contact our Customer Service Representatives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/find-your-nearest/find-credit-card-helpline-num...⇄

Assuring you of our best service at all times.

Regards,

Sathiyapriya N
Customer Service Officer


Mail2

Dear Mr. Kapoor,

We thank you for writing to us.

This is in reference to your e-mail requesting Closure in your HDFC Bank International Credit card account.

We are disappointed to understand that you are contemplating to discontinue your credit card relationship with us as annual fee is applicable for the same. We earnestly request you to reconsider your decision and provide us an opportunity to be of continuous service to you.

We would like to take this opportunity to highlight some features of our Premium Travel Titanium Edge Credit Card .As you may be aware, your HDFC Bank International credit card is accepted globally at nearly 18 million merchant establishments. Your Titanium Edge Credit Card grants you access to services and benefits around the world.

Annual Membership Fee – Applicable

Edge Reward Points :

2 points per Rs 150 spent .
An additional 50% Reward Points * for Dining spends
*Conditions apply for Selected Merchant Outlets

Interest on revolving credit 3.15%pm

Rewards Redemption:

The accumulated Reward Points can be redeemed at a later date against the outstanding amount on your Credit Card. (100 Reward Points = Rs. 40)

Other Benefits:

- Up to 50 days Interest free credit period.
- Zero surcharge on Petrol transactions between Rs.400.00 -Rs. 5000.00

In addition to the above, as an HDFC Bank Credit Card customer, you would also be eligible to get fabulous discounts and exciting offers when you shop with the card. The details of this would be made available to you from time to time. In view of the above, we request you to reconsider your decision and provide us with more opportunities to serve your better.

In case you still wish to close your card account, please forward a letter duly signed by you along with your destroyed (diagonally cut) credit card to the following address,

HDFC Bank Cards Division
PO BOX # 8654
Thiruvanmiyur PO
Chennai 600 041

Kindly note the query reference number for this e-mail: [protected].

Incase you seek further assistance or clarification, please feel free to contact our Customer Service representatives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/find-your-nearest/find-credit-card-helpline-num...⇄

Assuring you of our best service at all times.

Regards,

Saraswathy
Customer Service Officer



Mail 1
Dear Mr. Kapoor,

Thank you for witting us.
This is with reference to your e-mail regarding requesting for Membership fee on your HDFC bank credit card account.
We wish to clarify you that on receipt of your mail, we have retrieved your credit card application form and observe that membership fee was mentioned in application form and the same was signed by you.
We understand your concern regarding the card membership fee of Rs.673.04 levied in your credit card account. However, we regret our inability to reverse the same since the Premium credit cards are chargeable one.
We would like to take this opportunity to highlight some features of our Premium Travel Titanium Edge Credit Card .As you may be aware, your HDFC Bank International credit card is accepted globally at nearly 18 million merchant establishments. Your Titanium Edge Credit Card grants you access to services and benefits around the world.

Annual Membership Fee – Applicable

Edge Reward Points :

2 points per Rs 150 spent .
An additional 50% Reward Points * for Dining spends
*Conditions apply for Selected Merchant Outlets

Interest on revolving credit 3.15%pm

Rewards Redemption:

The accumulated Reward Points can be redeemed at a later date against the outstanding amount on your Credit Card. (100 Reward Points = Rs. 40)

Other Benefits:

- Up to 50 days Interest free credit period.
- Zero surcharge on Petrol transactions between Rs.400.00 -Rs. 5000.00

Kindly note the query reference number for this e-mail: [protected].

Incase you seek further assistance or clarification, please feel free to contact our Customer Service representatives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/find-your-nearest/find-credit-card-helpline-num...⇄

Assuring you of our best service at all times.

Regards,

Renukha
Customer Service Officer


Now I am not interested to use HDFC credit Card. Basically my aim of writing complaint is about banker's working. My request to consumer cell please take necessary against for the same.

Ashok Kapoor
[protected]

Respected Sir, I had taken loan for two wheeler from your bank i have paid whole amount today not outstanding amount in the my account today i required NOC for future transaction please send me NOC. My address Manoj D. Mehta at post Tamsa Tq. Hadgaon Dist. Nanded. Mob. [protected]/[protected]. email [protected]@gmail.com.

Hon’ble Mr/Ms. Justice,
It is very unfortunate to state that the bank like Hdfc credit card division is making fool and cheating common people like me as follows:
I was using a credit card no. [protected] and after some time I got a call that your card can be upgraded and limit can be increased for free ( no annul charge), life time. And I agreed on the condition that if it is free as same as my older card please upgrade.
My new credit card [protected] is issued then and again I call and confirmed that it is free.
Now after doing first Transaction when I am getting bill the bank ( hdfc credit card division) is charging me the annual fees and when I spoke with the customer care executive and wrote a letter to Hdfc, they replied you have to pay the annual fee or degrade the card.
So, I am requesting you to do needful by ordering hdfc credit card division to listen all recorded conversation done with the representative regarding this in last 2 months on my mobile no. [protected].

Your honor, the banks like hdfc cheating card users by not giving information properly. At the time o[censored]p gradation of my card the representative committed and confirmed that there is no annual charge for the card and later charged annul fee in my bill.
Note: their policy of cheating is very clear your honor: they intentionally upgraded my card directly from gold card to platinum edge card without providing any information , so that they can charge annul fees.
Hdfc email details:
customerservices.[protected]@hdfcbank.com

Therefore, I request you to help me from this fraudulent, cheater bank Hdfc and order them remove the annual charge from my bill as per their commitment at the time o[censored]p gradation of my card and till than I am not paying my any payment due.

Thanks & regards
Ratan patra.
Mob: [protected]
Sent on my BlackBerry® from Vodafone

Hi All,

I spoke to many customer care representatives on 25/08/12 of HDFC bank for doing a purchase (pls refer to the recordings u have). All the representatives assured me that there is a offer on 25th and 26th Aug-12 ie., there is no processing fee and interest on EMI conversions. So I went to and purchased a Jewel at Khazana Jewellery for Rs. 51,628 /- on 25th Aug'12.

But I was shocked that you have charged a processing fee of Rs.5,500 for the purchase.

I then called up your customer care and spoke to Mr. Eshwar (Manager), he said that he cannot do anything.. meaning i have to pay Rs. 5,500/-.

I don't understand what is happening in your bank, u people give us a false commitments and ask us to pay the charges which is totally a injustice..

I also spoke to Mr. Venkatesh of Grievance redressal team, he said that he can't help me.

Kindly help me in solving my issue...

Note: Pls see all my transactions from the date i received the card, i made all the payments ontime...

Regards,
Senthamil Selvan K.
Mobile :[protected]

I used to have a salary account with HDFC when I picked up my first job in Mumbai. Once I quit that job my salary account was automatically converted into a regular account. I was not informed when this was done.As a result the benefits that come with a salary account ceased and new taxes/fees began to be levied. In the meantime I stopped using the account eventhough I did not close it. So, there was no money deposited. Some years later when I depsoited Rupees 50,000 in that account, the bank in one go deducted Rs 4000 from my account without any kind of intimation. All these months I had been also recieving an e-mail bank statement which never reflected that any tax/cess was due to be paid.
My complaint is against this incident where a sum of Rs 4000 was deducted from my account. At no stage was I informed about it. Even at the stage of applying for a new account I was not told that the benefits of a salary account will cease once I stop getting my salary. Now, I want the money to be refunded so I can close my account.

i wanted to withdraw an amount ,of ATM card of (corporation bank) ,card barring no.[protected] of account of corporation bank(mahalakshmi layout) at hdfc atm (nandini layout), firstly i checked the balance it was 1937.36/-, i entered an amount of Rs 1000/-, i fullfilled the required proccess,the amount did not come out , but the amount was deducted in the balance, and showed the balance of Rs 902.36/-, as it is sunday, i am going to lodge a complaint on monday at 10.00 am. The above incidence took place at 11:20 am, sunday

Sir,
I have been receiving several calls from HDFC bank regarding credit cards, personal loans though I have registered for do not disturb 6 months back. From last month they have started calling several times. I have told them several times that i dont intend to take any of their products but they dont understand. Especially in the weekends, i get calls from 7 to 10 times a day. Below are the few numbers that i have

[protected]
[protected]
[protected]
[protected]
[protected]
[protected] (Rajaji Nagar)

Request you to help me on this issue. I have also received calls from Axis bank, Citi bank regarding personal loans, credit cards. But HDFC bank have been calling me every hour

Thanks,
Srinivas

Hi,

Iam Kamala.V i have an account with the HDFC BANK. For the past 2Yrs i dint use net banking so i forgot my customer id. So please let me know the details. My

email Id kamala.[protected]@gmail.com
Account No:[protected]

Please please let me know the details.

Regards,
Kamala.

Hi,

It's very upsetting that no response from HDFC Standard Life regarding my PF amount.
I have worked from Oct 2006 till Sept 2010 and submitted my PF docs in the mon of Apr 2011.
But no response from HDFC Standard Life , I call on the HDFC Standard Life PF Queries no.and spoken to Mr.Laxman explaining the issue but no solution provided.

My HDFC PF No.-8978.
Working period was - Oct 2006 to Sept 2010.


Kindly Pls help and let me know whom to contact next.

Regards,
Meenakshi Pradhan

Dear Sir,

I regsitered PolicyBazar.com in January regarding my Health Insurance and I got Insurance from that site. But after that there are regular calls regarding health insurance / life insurance etc. are coming. I warned them several times but they are keep calling me like 2-3 times every week. I feel very upset when they calling me in working hours. I fed up with these calls.

Kindly do the needful.

Thanks and regards,
Jitender
[protected]

Dear Sir / Madam

MY PF SETTLEMENT FORM WAS SUBMITTED BY THE PREVIOUS COMPANY HDFC BANK LTD ON 09 MAY 2012 .WHEN I CHECKED THE DETAILS IN epfindia.nic.in, THE FOLLOWING DATA IS FEAUTURING UNDER KNOW YOUR CLAIM STATUS,

Claim ID : MHBAN[protected]
Status : CLAIM FORM 10C FOR WITHDRAWAL BENEFIT/SCHEME CERTIFICATE FOR MEMBER ACCOUNT NO MHBAN[protected] HAS BEEN RECEIVED ON 09.05.2012 IS UNDER PROCESS

I HAVEBEEN TRYING TO GET THE STATUS OF MY PF SETTLEMENT THROUGH DIFFERENT EMAILS WHICH IS THERE IN THE SITE.BUT ALL THE SENT MAIL GOT BOUNCED BACK AS THE IDS ARE NOT IN USE.I AM NOT ABLE TO GET ANY FEEDBACK THRO THE SITE.KINDLY DO THE NEEDFUL

REGARDS
ANUSHA K
[protected]
[protected]@yahoo.com

I have a saving account with HDFC bank . Account no [protected].

I have 1 lac Fix deposit on the same account. when i confirm to exit the amount expected amount tell to me by your executive is 1,11,986 Rs . after my request the amount which i received is 1,09,876Rs.........which is having the difference of Rs 2110. this is very huge amount .

Moreover I want to clear two point here:-

1). When i given the request of tenure of 1 yrs 15 day FD then why tenure extended to 2 year...

2). First your executive say there is 1% penalty in prematurity FD amount as i aware that after 1st April 2012 there is no premature penalty on FD as per RBI guide lines than why it has been deducted from my expected maturity amount.

Please help......

Regard's
Naveen Kumar
[protected]