[Resolved]  Hitachi Window Air Conditioner — Display problem

Address:

Gurgaon, Haryana

I have purchased the Hitachi Twin Motor Air condition in the month of May'12 from the Vijay Sales Corporation and since then i am facing the major problem in term of cooling and functionality..

We keep our A/C in 16 Degree temperature for the whole night and the room size is 12*12.

We have raised so many complaints to Hitachi center and no accurate response has been given by them..

Hitachi executives visited and provided the below mention Comments..

Room Size is big and because of that AC is not doing cooling, Air condition is working fine there is some issue with leaking of cooling from the room itself ..etc etc..

As of now .. There is no corrected solution provide by them..

We are facing another problem of auto net cleaner display which is not working.. Response to that by Hitachi executives..

1. Display is not working fine in this model esp.. Cleaner icon
2. There is no need of icon .. Clean it on every 10-15 days etc..

On personal request by Vijay Sales executive. Display has been changed and now it completely stopped working..

As of now.. My complaint is logged with Hitachi customer care center and no idea whether it is in open condition or closed/resolved by the executives..

I have never seen such a pathetic service from the companies and would not to buy Hitachi products.. it’s pathetic service center as well as products. It’s the costliest one as well.. There executives intention is not to do the work or to close the issue.. They don't want to resolve the issue.. They don't want to visit the customer location to check the product.

[protected][protected][protected][protected][protected]-----


From: Vikas.[protected]@videocon.com
Sent: Tuesday, September 18, 2012 3:06 PM
To: '[protected]@moneycontrol.com'
Cc: '[protected]@hitachi-hli.com'; '[protected]@vijaysales.com'
Subject: RE: Hitachi Air Condition -- Not working under warranty ..

Dear Pehredar Team,

The issue is for my Hitachi Airconditioner Window Highend machine which has defect from the start but
Company is not providing any solution..

Please refer below mail which I have communicated with them..

Please help me in resolving the issue..

Best Regards,

Vikas Sheel Gupta
Information Technology
M: +91 [protected]
L :[protected]


From: Vikas.[protected]@videocon.com
Sent: Wednesday, September 12, 2012 2:14 PM
To: '[protected]@hitachi-hli.com'
Subject: RE: Hitachi Air Condition -- Not working under warranty ..

Dear Team,

Would like to update you that the filter cleaning issue is not yet resolved.. As per Hitachi executive
visited to check the AC..

The filter option is stopped by the Hitachi team as this Twin Motor Hitachi Window AC Model has the
problem and which does not have the solution to the Hitachi team..

So need to know, why I have purchased the 5 Star Rated Higher Model AC when it has some problems..
Why this model is going for the sale when it has issues..

Please open this ticket till the time this issue get resolved permanently.

Concluded that the issue is not resolved..

Best Regards,

Vikas Sheel Gupta
Information Technology
M: +91 [protected]
L :[protected]


From: [protected]@hitachi-hli.com [mailto:[protected]@hitachi-hli.com]
Sent: Tuesday, September 11, 2012 10:40 AM
To: Vikas.[protected]@videocon.com
Subject: Re: Hitachi Air Condition -- Not working under warranty ..


Dear Sir,

Thank you for writing to us.

With Reference to the below mail, we understand that Machine Not Working of your air conditioner for which you have
contacted our helpline vide request number [protected]. Our Service Center will attend to your request by 11th sep'12
after an appointment with you.

In the meantime, if you need our help, you can reach us at our Helpline number[protected] anytime just reply to this
email. Our team of engineers would be glad to help you out.


Warm Regards,
Mohib
Hitachi Home & Life Solutions (India) Ltd.


"Vikas.[protected]@videocon.com"
<Vikas.[protected]@videocon.com>
09/10/2012 12:30 PM
To
"[protected]@hitachi-hli.com" <[protected]@hitachi-hli.com>,
"customercare.[protected]@hitachi-hli.com" <customercare.[protected]@hitachi-
hli.com>, "[protected]@hal.hitachi.com" <[protected]@hal.hitachi.com>,
"[protected]@hitachi-hli.com" <[protected]@hitachi-hli.com>, "[protected]@hitachi-
hli.com" <[protected]@hitachi-hli.com>
cc
"[protected]@vijaysales.com" <[protected]@vijaysales.com>,
"[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subjec
t
Hitachi Air Condition -- Not working under warranty ..


Dear Team,

I have purchased the Hitachi Twin Motor Air condition in the month of May'12 from the Vijay
Sales Corporation and since then i am facing the major problem in term of cooling and
functionality..

We keep our A/C in 16 Degree temperature for the whole night and the room size is 12*12.

We have raised so many complaints to Hitachi center and no accurate response has been given by
them..

Hitachi executives visited and provided the below mention Comments..

Room Size is big and because of that AC is not doing cooling, Air condition is working fine
there is some issue with leaking of cooling from the room itself ..etc etc..

As of now .. There is no corrected solution provide by them..

We are facing another problem of auto net cleaner display which is not working.. Response to
that by Hitachi executives..

1. Display is not working fine in this model esp.. Cleaner icon
2. There is no need of icon .. Clean it on every 10-15 days etc..

On personal request by Vijay Sales executive. Display has been changed and now it completely
stopped working..

As of now.. My complaint is logged with Hitachi customer care center and no idea whether it is
in open condition or closed/resolved by the executives..

I have never seen such a pathetic service from the companies and would not to buy Hitachi
products.. it’s pathetic service center as well as products. It’s the costliest one as well.. There
executives intention is not to do the work or to close the issue.. They don't want to resolve the
issue.. They don't want to visit the customer location to check the product.


Best Regards,

Vikas Sheel Gupta
Information Technology
M: +91 [protected]
L :[protected]