[Resolved]  Home Shop 18 / Wespro 6 Megapixel Pocket Digital Camcorder — not getting refund as promised

i ordered a wespro megapixel pocket digital camera product code dv68005s after seeing an ad in home shope 18, somehow it reached me in time(20-oct.2008) and they charged 3999.which stopped working in 2 days.i then complained to thier customer care and requested to refund me the amount as per their policy(15 days no question asked money back guarantee).I sent it back on 24.10 2008 waited for the refund but to my surprise after 12 days i got a call on 3rd november 2008 from courier agency that to collect the said repaired product which i refused and immediately called customer care and told them.they asked me the reason for denying which made me to remind them their policy for which they later apologized and logged a new complaint and promised me to return it in 15 days which i was assured but they took nothing in process as on date 07-nov.2008 as few minutes back i spoke to them (atul) customer care executve on[protected].for which they have given me new complaint no .663558 and promised to look into this matter.I would like you to please see the matter and compensate from them and bring to notice of every layman so that their hard earned money should not be cheated from them by such fraudlent companies. SANJU THOMAS( [protected])