HomeShop18 Complaints & Reviews

i had booked a mobile order no.[protected]on 09/10/14 AWB no.[protected] i had complaint many time but no response please help me provide the product my email is [protected]@gmail.com mobile no.[protected]

Home Shop 18 Adress in ahemedabad

sir/madam

jab main order karta hu tab mera saman bahutr let jata hai .es time bhi aisa hi hua hai main order kiya 7/feb/2011 ko aur aaj 15 tarikh ho gaya magar abhi tak mera order nahi pahucha so please send my order soon as possible ! this is my order number 1.[protected].[protected] &[protected] and please send me any information in this Email ID [protected]@yahoo.com
this ordered name is MR. sachin sharma

best customer

aftab ansari
now in afghanistan

Hi,
Myself Ashwin Solanki. I have received Xcite brand, x440 model no which has ordered from me.
but, while viewing this phone, i have seen that some problem occured with it as below.

(1) transfer data through bluetooth is not working.
(2) Phone memory is not more than 2 MB.
(2) Camera Resolution is not satisfactory while capturing photo.

So, I want to return this model and reback my money.
what i should do ?
Thanks

Dear Team
i HAVE PURCHASED A MOBILE(RS. 4600)Blue-575z model PHONE FROM THIS COMPANY IN MONTH OF August2009
.

IN MONTH OF spetember 2009 PHONE STOPPED WORKING ALL OF A SUDDEN, AS THERE AFTER SALES SERVICE CENTRE(Smart Agency, bhubaneswar) AS THE INTRUMENT WAS UNDER ONE YEAR WARANTEE.

but still yet i my phone is not repaired and the service center saying that the parts are not available in the company so please consider my case and solve my issue.

PLEASE HELP ME TO SORT OUT THE PROBLEM OR ADVICE ME WAHT I HAVE TO DO.

Homeshop18 — non execution of complain dated 22-05-09

Res/Sir,
This is to inform you that I had placed an order at Homeshop18 company on[protected] which is being approved on 15-05-09 & I get it on 22-05-09 via courier. On the same day itself I had file a complain against that product by informing it to one of their executive but I haven't receive any response from their side yet. I am not at all appreciating the services of thiscompany. I would like to gave them some suggestions too.

Complain No. : 1536927
Mobile No. : [protected]

Dear Mr. Sehgal,

I sincerely apologize for the inconvenience you have had while shopping at HomeShop18.

On behalf of Homeshop18, I would like to re-assure you of all our help to resolve you complaints as we are committed to provide our customers with a completely satisfying shopping experience.

The details of your complaint resolution are as follows;

We deeply regret the delay in response from our end. As conveyed to you over the phone, we have shipped you a new set along with a nice pouch as desired by you through Blue Dart courier vide Airwaybill Number # [protected] dated 28th May, 2009.

Please acknowledge once you receive the same, at my email id Sourabh.[protected]@homeshop18.com.

With Regards,
Sourabh Shrivastava
Customer Services - HomeShop18

Hello sir
my name is bindu madhavi and i had ordered for tv receiver phone and i got 26th of july the same day i ahd given compaint that i am unable to charge the mobile and Orion company called and saying that is ur risk and ur headache u go to home shop

what is this this is not fair


my mobile number is
[protected]

sir
respectfuly i bag to say that, I had ordered the SIP energy saver on 15/07/2008 and received it on 25/07/2008. When I used it I found that its features were not as good as shown on TV and also it did not satisfy my requirements and so as per the Special features - 15 days No question Asked Money back guarantee, I m calling to HS18 customer care 5 to 6 times and given my complaint no.is 1587470 by HS18.But No response by HS18 customer care and technical staff.
As per the rules mentioned in the pamphlet and 3 years warranty, HomeShop18 is bound to refund my money or replace my product, but I feel they are here just to cheat the customers and nothing else.

Please beware of such fraud companies and do not go by their pamphlets, it is just a scheme to lure customers and nothing else.

sir with due respect iwould like to say that i had ordered for a mobile phone on 6/07/2009 and recived it on 17/07/09.when i used it i found the picture quality and the fetures were not up to the mark as good shown on TV AN it is not satisfied my requirements and so as per the 15 days money back guarante i caled ccare but they refused my complaint by saying that u have inserted the sim card. sir i ask u without using phone how u come to know the quality of vidieo or pic. even i dont recived any waranty card.so as per the rules HS 18 is bound to refund my money.

I had ordered the intex dvd player r166 on 13/12/2009 and received it on 19/12/2009. When I used it I found that its features were not as good as shown on TV and also it did not satisfy my requirements and so as per the Special features - 15 days No question Asked Money back guarantee, i have already booked complaint against that and my complaint no is 2627019 and they give me vendor no of intex. if this is right thing . if i need to talk with vendor then why purchase from homeshop 18.and i also given email to Sourabh.[protected]@homeshop18.com on 23-12-09 but there is no response from them.i allready tell them that u can exchange my this product with my new order Mitashi 5.1 Channel DVD Player with HDMI Model No: DHD 911 and i will pay the difference amount to u . i m waiting for u reply

As per the rules mentioned in the pamphlet, HomeShop18 is bound to refund my money but I feel they are here just to cheat the customers and nothing else.

Please beware of such fraud companies and do not go by their pamphlets, it is just a scheme to lure customers and nothing else.

Dear Sir with Due respect I would like to say that I have ordered a Rebok combo includes 2 polo t-shirts, 1 watch, sun glasses, and a pair of rebok shoes...as Rebok covers a warrenty against its products..and I recieved a blank warrenty card without any date of purchase and authorised signature mentioned in it . then how can I avail the warrenty without all of these??

And as I read all the comment posted against various HS18 products...I am damn sure that my query will not be resolved..
With regards
Madhukar Sharma

i know it is fraud company becouse steals money from custmer my complain 5879400 not solve from 5 month my no. [protected]

returne the product code no-32931087

the said product received by me just now and found it is under size it is not suit to my size please return my money.

Jewellery

i ordered a set of jewellery, it was okay... but among them one necklace was a bit broken. i've returned it, but after returning it i'm not getting any information on it. i need another piece of it...!!!

aiptek 4 in 1 camera — no delivery

my order no. is 4115355, in near 23 september, i give orders doc. no. is [protected], i call in aramex but thay tell me this is invalid no. so please send me fast this product, before send this order please contact mu cell. [protected].

41 pieces tool kit — Non delivery

My order no. is [protected] pieces tool kit ) ,payment of Rs.226 have been made by cheque bearing no 144513 in SBI dated 20th march 2007, which have already been debited on 21st july 2007. But i havent yet received my product.

ON 14TH OCT2008, VIDE ORDER NO:[protected] I HAD ORDERED [1] WESPRO3 MP CAMCORDER MODEL DV305 UNDER SUB ORDER NO:70568866 FOR RS.2999/ AND [2] PORTABLE MULTIPURPOSE VACCUM CLEANER WITH 4 ATTACHMENTS AND FREE TOOL KIT UNDER SUB ORDER NO:70568867 FOR RS.1200/.TOTAL VALUE BEING RS.4199/.
I DID MAKE FULL PAYMENT OF RS.4199/ THROUGH CHEQUE WHICH WAS COLLECTED ALSO.
ON 27TH DEC2008 ITEM 2 WAS STATED TO BE SENT THROUGH COURIER VIDE WAY BILL NO:[protected].ON 30TH DEC 2008 ITEM 1 WAS STATED TO BE SENT THROUGH " FIRST FLIGHT"AIRWAY BILL NO:B11797419.TILL DATE THERE IS NO DELIVERY;TRACKING STATUS IN TRANSIT FROM COURIER HAS FAILED, SINCE WAY BILLS DETAILED ARE NOT RECKONED.EITHER THEY HAVE NOT SENT ARTICLES OR WAY BILLS DETAILED ARE SPURIOUS.FRAUD /DEFICINCY OF SERVICE IS ON THE FACE .
NOW THEY ASK ME TO MAKE A FRESH ORDER.I HAVE TO AGREE TO IT, SINCE MY PAYMENT IS STILL WITH THEM, REFUND BEING A VERY REMOTE PHENOMINON.
STRIKING AN UNCONSCIONABLE TERM IN AGREEMENT, CUSTOMER IS PUT TO LOSS AND SUFFERINGS FOR NO FAULT OF HIS.
MAKING THEM TO MAKE ARRANGEMENTS FOR COMPLIANCE URGENTLY IS THE REQUEST FOR NOW.

Ireceived the goods and refund amout.thanks

ON ORDER 9-JUNE-2009 VIDE ORDER No.[protected] HAD ORDERED- DX HAMMERMACHINE WITH 41 Pc. TOOLKIT & 17 Pc. .
BUT U'R COMPANY NOT SEND THE GOODS. I[censored] CAN'T SEND THE GOODS, THEN U CANCLLED MY ORDER.

sir,
I purchased Aiptek 5MP Digital camera from homeshop 18 by cash vide order no,[protected] worth Rs 3499/- I received the product on 13-9-09 by blue dar courier and made the full cash payment. when I opened the packet I found that the product was not same as shown on TV. The functions of the product does not work properly. Its screen is too small that it does fulfil my purposes. As at time of giving order on the phone I asked many questions about the money back gaurantee and the homeshop 18 team gave me full money back gaurantee. So I request homeshop 18 please refund my money as soon as possible.


Pappu
house no. N-299, Raghubir Nagar
New Delhi-27

I booked an order for free home delivery of Electrolux Microwave 20 Ltrs Convection Keypad + Jogdial Control Model No: ED20CSSJ vide Order No:[protected] dtd 14.09.09 and paid Rs 7490/- using my Credit Card. They promised for delivery of Product within 10-12 days. I am regular in thouch with them and everytime I am told to wait for 2-3 more days.

I need your confirmation what should I do. I am ready to get standard product or refund of money but without further delay. Please advise accordingly and urgently.

Sursain Sigh
Jamshedpur
[protected]
[protected]

NON DELIVERY
ON 17TH JAN 2010, VIDE ORDER NO:[protected] I HAD ORDERED [1] WESPRO3 MP CAMCORDER Product Code:43646

Sir,
I have ordered a wallet (order no:[protected], sub order no:[protected] on Feb 2 and paid full amount Rs.510. But till now the product is not received. The worst is their customer care is not answering about this.

I am fully agree with you.
I ordered the Akai DVD player last yeat and it was delivered after 40-45 days after my continues follow up and mental harressment.

on 31.03.2010 also I have ordered IFB Microwave which is not delivered till now and customer care executived don't know anything about the order status.

I ha buy a digital camera (Olympus 14 megapixel model no -FE-47) in my order 1 rist watch was free . I got my camera but i did not got the watch why.If donot give free items why you offer us. MY ORDER NO[protected]

i am vikas s jadhav me purchase product name KODAK EASYSHARE 8 MEGAPIXEL DIGITAL CEMERA MODEL NO CD14 product code 62791

30th sep call to home shop 18 & order kodak cemera product code 62791
order no[protected] but would no recevied kodak cemera
please delivery my home immeditly

vikas s jadhav

i am vikas s jadhav i have recevied olmpus 10 megapixel cemera but would not recevied bettery charger order no is[protected] please delivery on immedlty at my home add in mumbai


thank you
vikas s jadhav

[protected]

samsung Handycam 12 megapixel — Non delivery of the ordered item

Dear Sirs,
My membership Number is as given here: Membership number ITBC 10521035
I booked a Samsung Handy cam, Rebok Shoes and Bag. I also paid for the delivery of Diamonds. I am given to understand that i won a prize money of 55,000 hard cash or gifts. I was also informed that i won gold vouchers worth Rs. 2 lacs.
I also paid for samsung 12.1 megapixcel handy cam Rs.14,996/-. Now request you to deliver the items before 25th December 2010 or cancel the booking and refund my money.

Kindly confirm what action you are going to take in this regard and oblidge.
Regards,
J.A.Mohan rao,
Mobile Number: [protected]

I have faced a similar problem with Homeshop18 when i ordered a kodax zi3 camera. When i paid the amount through my CC the product did not arrive to me for one month. The customer care said that the product stock is not available. Then i cancelled that order and booked in Pay after delivery, the product reached me in 3 days!
The thing to note is that, when we pay money early, we will not get the product in time and listen to horrible customercare services.
This is my experience with Homeshop18.

I dont know what is true but i request to homeshop 18 that customer give order to you with a believe please try to maintain their believe, and dont break their believe for some money.

i m also agree wid u all but i got my camera and free watch but both D products was defactive
...

I HAVE ORDERED FOR SPICE MOBILE QT60 ON 08TH OF AUGUST YET I HAVE NOT RECEIVED IT.
I WANT IT SOON BECAUSE I WANT TO GIFT IT TO SOMEBODY.
PLEASE SEND IT SOON IN 1-2 DAYS.
AND ALSO MAKE SURE I DON'T GET A DEFECTIVE PIECE.

Samsung — against delivery of won prize item

Dear Sir,
I won a prize of Rs. 1L in smart utsav 2011 and also submitted Rs 30 thDD on 14 Nov. in Bhopal office . A original certificate along with model of purchasing item has also been submitted on 17Nov. to dealer. So plz deliver it soon .
Thanks
Dr Arun Pandey
D-8 Bhawani dham Bhopal
[protected]

Order Number - [protected]
Product : Akai MPK Pro
I have placed order on August 1.
It is day number "23" for today [still counting] . Still, I haven't received my Item.
But i got SMS "three" times informing "There is a slight delay in shipment. Please expect delivery in 3-5 days".
I am frustrated as hell.
There is no good tracking facility in homeshop18.com to check the exact location of the item.
This has been my worst online shopping experience ever.

And Customer Carereply after 26 days :

"Customer Care[protected]:46->Dear Sunil, Please note that this order has cancelled in USA. If you are ready to allow us sometime vendor have to reorder product which will be available on 15th Sep. kindly confirm.ThanksHomeshop18"

What the hell am i supposed to do after this...!!? Why do you people run online store if can't track which item is available and which is not...!!? Shame on Homeshop18... You people are not fit to run Online store. Better would be to run Cheap City bazaars in Bombay or sell vegetables.

Dear Sir,

We have received a “Zen tablet” dated by 29-9-12, saturday. And we have complain on it, on 1-10-12 .but we can’t get proper response for it .from two days we can’t use it because of not your proper notification.it's battery is not supporting.

MR.Chandan nagpal who is a area manager of Zen tablet is not giving us response and now he is not

We are extremely sorry for your customer satisfaction. I am not satisfied from hoe shop 18.
Please give us service as early as possible so we can use it as fast.
from MR.bhogilal shah, supal
Ahmedabad

I had placed order with Homeshop18 for Samsung Galaxy Y Duos Pro Phone on 27th Oct 2012. Item was to be delivered by 2nd Nov but there is no dispatch detail so far. No Email confirmation. No response to complaints. No refund till today 0n 10.11.2012.

sub order[protected]order[protected]
Initial delivery date was 8 Apr then was changed to 15 Apr and still there are no updates.

The dumb customer care people don't even understand the diff between order and sub order.

Is this how HS18 operates?
Please deliver the product ASAP

ims not active

Dear sir My hcl me champ tablet (s.no. 1113YF00S1EDT18260} was not contacted to internet from dongal plz tell me how to contact . it was bought at 8 Dec 2014

Homeshop18 — Useless and qualityless products

I have perchased a spy cam (manufacturers name name naot mentioned) for rupees 1789-00 after tecieving m product from blue dart corrier i found the product mall functionning I think that these people are slling a ten rupee product for one thousand rupees...

it is also true that homeshop18 is a doing a fraudlant activity by providing electronic product and gadgets all over india which have manufacturing defect!!!and the customer should be compensated as per the law

why dont you contact the manufacturer directly..

They will surely help you for the product as you have the warranty on your camera.

I hae purchad a Wespro Mobile WM 1503 online by home shop 18 and pay cash on delievery but the product was defected its camera was not working properly, there was lines inside the screen and not able to access GPRS. I have called many times to home shop 18 and service center, they told I arrange a call back from technical department but yet i did not receive any call from 5th sept' 09. Where Should I GO???????????

I hae purchad a Wespro Mobile WM 1503 online by home shop 18 and pay cash on delievery but the product was defected its camera was not working properly, there was lines inside the screen and not able to access GPRS. I have called many times to home shop 18 and service center, they told I arrange a call back from technical department but yet i did not receive any call from 5th sept' 09. Where Should I GO??????????? u r Wespro a lokal Mobile

They are worst in delivery and follow ups. Doesn't care about customer. Please spread this to entire world that HS18 is not a good service provider as per our experiences.

Nokia — undue delay in repair of cell phone

Sir, I purchased Nokia N73 during July 2008 from one of auth dealer. The phone was having software bugs right from begining . Frequently it went on hanging and sometimes it switched off authomatically. Finally it became non functioinal on 20th Aug 2008 and even did not switch on. I deposted the phones with HCLNOKIA care centre at Greenpark, New Delhi on the same day. On checking the phone it was told to me that the phone is having software problems and there was no hardware defects. The phone was kept by them with Job Sheet No.[protected] according to which it was expected to be repaired by 23rd Aug 2008. Since the day I deposited my phone with the care centre I having been trying to contrat with their help lines but of no avail. There was only option to know status by way of sending SMS. I have sent a long of messgages from the date it was to be delivered but each time it is intimated that the phone is under repair. Even I went to the care centre on 1st Sept 2008 to know the reasons of delay but alas, they could tell me only that the set is in Noida and they are not aware about repair status. When I asked them to provide swap as per their terms and conditions but they showed indifference. It is beyond understanding as why they are delaying in repair for such a simple defect and what is the problems with their help lines. I have been embrassed by the care centre from the service they are supposed to provide. The way these care centres are working, they should be re-named as noka careless centre. Please help me to know the reasons of delay, expected delivery or availablity of swap.

NOKIA IS SIMPLY WORST. I HAVE NEVER SEEN SUCH A WORST CUSTOMER CARE SERVICE.

shree hari computers — i did not receive my courier till date

icici bank sent a courier by my name on dated[protected]. but its very sorry to say you that i did not receive my courier till date, that is very urgent for me. kindly check the status of my courier and get me as soon as possible. my docket number is [protected].

bajrang lal
narnaul
[protected]

dvd player — Ignorance of customer care

Hi,

Iam P.Arunkumar from Coimbatore.We bought a DVD home theatre with 5.1home theatre in Philips Arena Coimbatore.On 12.11.08 system was taken to authorised service centre of Philips Network Associate Philishops Philips service centre. Ashoka plaza, Dr.Nanjappa nagar Coimbatore & have received a irresponsible answer from the service engineer over there stating that it will take atleast 20days to inspect the product & to analize the problem against.We have given for service and nearly 15days over but not even a single problem was short out and the response was very poor.Iam really disappointed that I have chosen a product from the non responsible customer care company.I feel very unhappy on this response since the engineer takes such a long time to inspect the product.Now a days each and every consumer durables are taken atmost importance towards customer services which I feel you are out of fit.It makes me not to buy a product from Philips and also it makes me advise my friends not to go for Philips.

Regards,
Arun

i have buy dvd player it not function it setp is changed in the mode it is systemstep or menu step or changed or strekp so come see this player clesr this promblem . buy dvdplayer sence 2006 so send mechanic and very soon

Nokia 6300 — Delay In Repair

Dear sir, i am kulveer singh, i have drop my cell at nokia care for display problem on 17th march.09, the estimated time of repaire was 25th march.09, as on estimated date i have visit and found that the display has been changed but the problem wasn't rectified, then again i have drop my cell for the same problem on 25th march and they assure me the repare at 27th march, but till now they havn't the same by saying the non availibility of the parts from the company. Hoping this may help to send this complaint to the right person for the needful.

Job Sheet No.[protected]/090321/13

Nokia Care : Simran Electronics,
65, Nehru Nagar,
Agra.

Thanks & Regards

Kulveer Singh

Homeshop18 — non refunding amount against order not supplied by company

sir,
i had done online booking for onida mobile (product code-G480) costing Rs3699/- in Nov-Dec08, by online booking the product and paying the cash on delivery of parcel by courier TNT on 18/12/08.
but on opening the parcel i discovered that Homeshop18 sent me inferior mobile model G-460 still charging me for ordered product. With great difficulty they agreed to collect the parcel without me having to pay the courier, as it was mistake on their part, subsiquently i again approached them in FEB2009 on their toll free nos to inquire why they are not sending the correct product, every time they apologised for the delay but did nothing to solve the issue. After multiple follow up they agreed that the correct product is not available and that i will receive the refund cheque of icici bank made on 4th april 09 within 7 days, and that the said cheque will be delivered by registered letter of indian post. However till date 06 may 09 i have yet to receive the refund letter, in spite of phoning them again and again.
my advice never SHOP WITH HOMESHOP18, or be prepared to pull them in consumer court to claim the refund money with interest and also phoneing + legal expenses and for the mental torture thus suffered, since that is the only option the company has left to me exercise

addendum
the various complaints registered by homeshop18 customer care are 777478 then 1020963 on 4/2/09 then 1458105 on dt 4/05/09 and may be many more to go...

india today promo — sending wrong goods again and again

Dear Sir,

we have received replacement of 2 items which we sent back before 40 days. ref your invoice no : ORA[protected].
Again in this invoice you have sent reebok shorts of L size ( which was returned by us to replace with XXL size ).

i do not understand what kind of organization is yours, after so many follow ups on telephone and mails every time we have been told that material is delayed to get the corrects size and again you are sending same faulty size? is this a mistake of your useless people or you just want to ridicule a genuine customer who paid advance money on trust of Brands like REEBOK and INDIA TODAy ?

As i Know India today is a book store and if you can not cater customers in a proper manner why you are doing these kind of promos? customers are not free to send back you faulty goods at their cost and then keep on following it us. HOW CAN A BIG BRAND LIKE REEBOK IS SPOILING THEIR BRAND IMAGE WITH PEOPLE LIKE YOU?

I am quite annoyed with your responses and this time I am not free to send back your faulty material at my cost again . I will request you to send one reebok short size XXL immediately within a week or else i will have no option to go to court of law.

Thanks and awaiting your quick response.

Rajiv Tibdewal

I had purchased a 8 MP digital camera and after receipt of the same i found that it is not of 8 MP it is of 2 or 3 MP max. After that i had immediately called the home shop 18 customer care and lodge complain for refund and they have assured that they send the refund with 15 days. But now it more than 3 months have been passed but i had not received the refund till date. I had personally called to customer care daily twice but i am not receiving the proper/conviencing reply. My service complain no. is 1322969.

sir
plz. give me wespro service center address in indore m.p. becose my mp3 plyar and camcoder cratting some problem since two month's.


shailendra kaushal

Dear sir
we purchase a DVD player of intex modle no.R-195 by order no.[protected] on date 1869.After 1month this set take a problem i.e stop playing disk after some time. from your inquery off. we took a no. of intex care service center M/s.Kansal computers in sangrur 148001 (Punjab). But they said that it has not proper paper seal and refuse to solve our problem.They said you purchase it directly so we can't help you.
Sir please solve our problem to avoid further query we are thank full to you
yours sincerely
Raminder paul sangrur

Sir,
This is in reference to order No.[protected] dated 20/7/09, sub-order No. 71467317, account No. 74099 towards purchase of SpyCam Pen with AV recorder SPYPEN 4GB (Code MY7-SPYPEN-AMS-4).
The above-mentioned item was delivered against cash payment on 30/7/2009. Unfortunately, this item has gone out of order on 12/8/2009. I made complained on 13/8/2009 for non-functioning of the SpyCam on phone number [protected] and I got reply that the concerned engineer will attend the problem with in 2-3 days. But, no response was there. On 20/8/2009 again I contacted on the same number; they gave me another contact phone number [protected]. As per discussion on this phone number, (7.27 PM on 20/08/09), I was asked to send back the SPYCAM for replacement to HS 18.
On 21/8/09, I again made a contact to HS 18, they asked me to send back this item for replacement to “AMS Exporters (AMS Online), Shop No. 5.1.750/7, Hari Das Market, Bank Street, Koti, Hyderabad, 500001”. They also gave me courier Phone No. [protected] to collect this item from Bikaner. But, this courier company (TNT) bears no office in Bikaner. Again I made a contact to HS 18, they peoples asked me to send the SPYCAM by any courier from the Bikaner and to mail the courier receipt for getting the payment.
As per advice, I am dispatching the SpyCam to above-mentioned address and the receipt will be sent to you for claim purpose. I here by request to replace the item at an earliest.

Yours sincerely,


(Manjit Singh)
Address: H. No. C-8 Surajpura,
Near KK colony,
Bikaner (Rajasthan),
Contact No. : [protected]; [protected]

Dear Sir,
I had online booking of the product code no. 353-74 the mobile set. The order no. is[protected] and I recived the product and pay the 6000/-Rs. on dated 19.8.09. But When the open the product as mobile then i see this mobile is totaly chinees set. In this set one seem port is not ready for work and not internet user as GPRS and 3G BSNL and not any parts sold at patna. So this Mobile set is unsufficiant for me. Please I request to yor for your agreement you return my mony and i send the set.
Mithilesh Bihari
Add.- Adrash Colony
west patel nagar road no. 6B, patna, 23
Mobile no. [protected]

Nokia — Delay in delivering swap/ repaired handset

A Nokia handset model No. 6300 col- Black was purchased on 17th of May 2009 from Prapti Telecom (Camac) (Nokia priority)Bill no 510.
Some starting problem was faced on 5th of July 2009. The handset was given for repair on 6th of july 2009 at Anand International Behala (Nokia care).
Job sheet No[protected]/090706/138. The delivery date was 7th of July 2009.
the set suffered a major problem so it was sent to Delhi. They demanded for 15 days time to repair it. Which they failed to meet again.
Complain no -1-[protected] was given but there was no response.
On prolonged followup I was issued with a swap hand set which was 6300 col-red/silver. I denied to take it for the change in colour.
Since then even after constant reminder i have still not recived my set.
Awaiting urgent action

dear sir..
mughy ye zanna hai ki hs 18 ka patna ya gaya m outlet hai ya nahi


plz tell me imadiattly .
aur agear hai to iska fone number kitna hai?
my number is [protected]

Nokia 6300 — delay in delivering

i had given my nokia 6300 mobile phone to repair at Gandhibazaar nokia care center in Bangalore on 3|9|09. It had a problem connecting head phones. i was told it ll be delivered in a week. Then they said they require a week more.Now they say they require four more days. They do not intimate us of a delay instead we have to enquire about it.

philips arena Asoka plaza, coimbatore is worst ...

i buy the pendent of rs.1451. anayas shri ganesh bansuri pandent in panchdhatu its going to black & black.i want my mony back

Home Shop 18 — Not receiving free items

Dear Sir,

I Have Booked one Handycam Worth Rs.5000.00 from HOMESHOP18 through telephone(ORDER NO.[protected], when they give advertise on tv they commited that they will give free 2 gb sd card and Rs. 500.00 gift voucher, but when i had received the parcel it is not found, when i asked their executive on phone they will simply asked that ok we will see. I am continuously send them mail but there is no response. Please do the needful.

Regards,

Deepak Khonde

Samsung star G Mobile Phone — Non receipt of mobile phone in parcel.

I had ordered samsung Star G mobile Phone ON 26/9/09 thru card payment. After enquiry I was informed that my order has been dispatched by courier on 01/10/2009. I received the parcel on 12/10/09 in the afternoon. On opening I found that one side of the box is torn out and the seal on the edges was broken. The box was completely empty. There was no mobile, no cables, no manuals etc.
For a payment of Rs. 9,498/- I received empty box.

I don't get my product still now.My address is correct but still courier company saying that my adress is false. I am so upset with that.

Sir
I have purchased a aptech Camcorder two month before.For a while it worked well.But after some times it creating problem.When the camcorder get started. it works smoothly, but while i m inserting SD Memory card in it, it indicate that the Card is Protact.Kindly solve my problem to avoid further query or give me details of any service centre at Varanasi.

I don't get my product still now.My order is correct but still company saying that my order is false. I am so upset with that.

My Fuji film 8 mega pixel Digital Camera A850 Serial No.8UM00477 Order No.[protected] Purchase Date Feb 3, 2009 with 3 year Warranty(warranty card UN-Complete and bill or invoice of this camera is pending till yet ) has some technical problem .Please suggest or help me for repair it.

nokia2505 — delay in handset repair

my service job sheet no.[protected]/091119/49.date-19/11/09 from net dot solutions Wz-200 bajaj tower jail road delhi.......... I have given my handset nokia2505 for repair on 19nov 2009at the service centre net dot solutions. (they said that after two hours i can take my handset. till now they haven't repaired it).

please reply on my request

home shop18/ wespro — claim after three months

i purchase a wespro mobile in june09
it has complain in charging system in sept 09
i havee gone to service center in kolkata on 1/ 10 /09
but till dates there is no responce
only talk here to there
pl tell me what i do
zafar
[protected]

Nokia 3110c Complaints - Phone Switch Off after 15 Min Talks

Sir,
This is in reference to order No.[protected] dated 03/01/10, sub-order No. 72447927, account No. 74099 towards purchase of SpyCam Pen with AV recorder SPYPEN 16GB (Code SPYPEN-16GB-MAR).
The above-mentioned item was delivered against cash payment on 07/01/2010. Unfortunately, this item has gone out of order on nex day 08/01/2010 I made complained on 11/01/2010 for non-functioning of the SpyCam on phone number [protected] and I got reply that the concerned engineer will attend the problem with in 2-3 days. But, no response was there. On 11/01/2010 again I contacted on the same number; they gave me another contact phone number s,[protected] [protected] [protected]. there are no response As per discussion on this phone number, (11/01/2010), I was asked to send back the SPYCAM for replacement to HS 18.
On 11/01/10, I again made a contact to HS 18, they asked me to send back this item for replacement margo enterprises room no2-d 3rd floor karanjia beulding no 374/378/380 nobelty cenima grant road (east) Mumbai, ”. They also gave me courier Phone No. 60009999 to collect this item from Aurangabad But, this courier company (TNT) bears no office in Aurangabad. Again I made a contact to HS 18, they peoples asked me to send the SPYCAM by any courier from the Aurangabad and to mail the courier receipt for getting the payment.
As per advice, I am dispatching the SpyCam to above-mentioned address and the receipt will be sent to you for claim purpose. I here by request to replace the item at an earliest.

Yours sincerely,

KHAJA MOINUDDIN
FLAT NO G-7
FAIZ COMPLEX
OPP RAMMANDIR
KIRAD PURA
AURANGABAD 431001
MAHARASHTRA

I had purchased a whirlpool microwave through homeshop18 in July'2009 but starter kit and booklet which were part of package, yet to be recieved. I had made several complaints ( as much as 25 ) to customer care cell of homeshop18 but everytime they come up with steriotype reply that your complaint has been forwarded to authorities and kit will be delivered in a week time. But after 08 months status is same. I have recently changed my house & my new address is as follows

C-1-22, CNGC Colony (PH-1)
Magdalla Dumas Road, Magdalla,
Surat-394518

Sir,
Now enough your services because you know that i purchase intex mobile prduct code-in6611, when i received this phone not ok condition then you return this product but till date not found any reply through end. when i contact your executive they was given every next day time and not solve my problem. I buy this product for uses not for morgages. Now enough please reverse my amount immediately and taken action regarding this product. If you not taking action immediately then i will go to consumer court for futher support. This is my last warning.
My product in vocice no[protected].
complaint no- 3435747.

thanks
sanjay
[protected]

I have booked one Olympus 12 Megapixel Digital Camera model No. T100Wroth Rs. 5499.00 When they give advertise on internate they commited that they will give free 4GB Memory Card, but when i had received the parcel it is not found, when i asked their executive on phone on dt. 11.03.2010, they have given me a complent No. 3749059, they will simply asked that ok we will see, and you will get within a week I am continously ring them, but i have not reced the free Gift, without this card it is completely useless so pl. take the keen interest & send it as immediate as possible.My (suborder no.[protected]

shri ganpati electronics — parcel not delivered

i have sedn a parce(it has hearing aid programmer) to my customer in baharin. he has still not received it . send on 3-4-10. the tracking on ems shows no whereabouts of the parcel.my client is very disturbed. he cannot attend his meetings or anything. he needs to programe his hearing aid so as to enable him to listen.
the customer care refuses to tell anything.

the tracking no is : ED[protected]IN

let me know what can i do.

Too much deley in delivering odrered product, very bad survice

Nokia — undue delay in repair

Ref -job sheet no-3450 dt[protected] Nokia care Fraser Road -patna

For a minor fault the concerned repair outlet has decided to take more than a week.
The behaviour of the concerned technician was unacceptably rude.It appears that Nokia
instead of connecting people is torturing and humiliating people.

DR UN SINGH
M-[protected]

even i faced the same problem, can u give me idea how to come out of it...vinod singh([protected])

Hello Friend

I completely agree with your comments above.

I ordered for a intex DVD player 20 days back, Either I got a call from the coruier service or from Homeshop 18, My money is gone and If I call the customer care they say I need to check with the courier service. Now where is the order that I placed. Please dont shop with home shop.
If you spend 1000 rupess extra its ok, But never go for this homeshop.

Never purchase any electronics goods from Homeshope 18. They are promoting non-branded items and earning a very good commission. I had purchased one mobile, which was shown on their TV channel. In that programm they are saying that the product is not China stock. But after receiveing the same, I came to know that it was China set. And after purchasing they are not ready to tke it back or change the same with branded one. The warranty period of the same is 6 months and after 8 months it was totally damaged. The detailed communication with me and homeshope 18 is follows:

Congatulations!!

The mobile I purchased got damaged only after the completion of 6 months. The guarantee period was 6 months.

No need to switch off my mobiles. Mobile will automatically turns off when it desires (normally within 30-45 minutes)

Touch screen not working properly. If the screen is locked by mistake, then we have to remove the battery and then turn on.

Reliance and Aircel people denied to give the internet facility in my mobile because they are saying in 'China mobile' internet setting cannot be done.



You are requested not to send me any type of your news and promotional things.

Because.. I never want to buy or shop any product from you...

Regards




----- Original Message -----
From: "Contact Info" <[protected]@homeshop18.com>
To: <[protected]@shreya.co.in>
Sent: 05 March, 2010 1:07 PM
Subject: Fwd: FW: Details of the your order placed on HomeShop18.com
Dear Jubin C. Mathew


Please note as per terms and conditions we can replace or repair the
product after receiving the same .

Further please be informed Homeshop18 does not have any exchange
policy on the used products .


Our vendor Alpha Radio is a authorised dealer of Vox Mobile in India
which provided proper invoice and warranty on the products with after
sales services .



Warm regards,
Customer Care
HomeShop18




Warm regards,
Customer Care
HomeShop18




[protected] Forwarded message[protected]
From: Jubin C. Mathew <[protected]@shreya.co.in>
Date: Mar 4, 2010 10:40 AM
Subject: Re: FW: Details of the your order placed on HomeShop18.com
To: Contact Info <[protected]@homeshop18.com>


In your mail you have not mentioned anything about what will you do
after returning my mobile. So talked to your exeucutive today and she
says Home Shope 18 will only repair the set and will send back to me.

But I clearly telling one thing, I don't need non-branded mobile like
this. Because after 6 months this type of sets will show probelms and
Home Shope 18 will not responsible for that. More over spare parts for
this mobile is not available in markets, and what ever is available
they are low quality products.

So I requested your executive to replace this set with one branded
mobile like Samsung or LG. I will pay waht ever extra money is
applicable. But she refused for the same and telling you will only
repair the set.

I visited one shope where only chiniese sets are sold and I found the
same set there. I was informed that it costs only Rs.3120/-. Then why
you charged Rs.4100/- from me for this mobile.

I also saw the same set using one my cousin and he said he is also
facing such problems (i.e. no bluetooth, bad sound, no PC connect, SIM
detecting problem, low quqlity cable and everything). He also
purchased the set from a chiniese mobile shope for Rs.3200/- three
months ago.

Sir I am totally fed up with your set. Because of my ignorance I
purchased your set. At the time of purchase I thought only about you,
trusted you. But you have mis guided me through your TV program.

So I request you not to repair this set or replace it with a
non-branded one. It will be appreciated if you replace the same with a
branded one. Hope you will understand the situation and will do the
needful.

Regards

Jubin C. Mathew





----- Original Message ----- From: "Contact Info" <[protected]@homeshop18.com>
To: "Jubin C. Mathew" <[protected]@shreya.co.in>
Sent: 24 February, 2010 3:19 PM
Subject: Re: FW: Details of the your order placed on HomeShop18.com



Dear Sir

We sincerely apologise for the inconvenience caused.

Please pack the product in travel worthy packaging and place a paper
in the box with your order number and complaint written on it. Please
affix the address label mentioning the order number and the below
address:

Alpha Radios
1900,
Chandani Chowk,
Delhi -110006



Please note to get the product collected please call our Courier
Partner TNT on 60009999 /[protected] and get your pickup registered
quoting the Account Code 74099.



Once it is picked up, please provide us the Airway Bill Number and
dispatch date, for us to follow up with the vendor .




Warm regards,
Customer Care
HomeShop18


On 2/23/10, Jubin C. Mathew <[protected]@shreya.co.in> wrote:

> I have purchased total 6 charger cables for my mobile. Any comments for this??
Waiting for your reply…


________________________________



From: Jubin C. Mathew [mailto:[protected]@shreya.co.in]
Sent: 23 February, 2010 1:07 PM
To: [protected]@homeshop18.com; [protected]@homeshop18.com; [protected]@homeshop18.com; [protected]@homeshop18.com
Subject: FW: Details of the your order placed on HomeShop18.com


You have sent me the worst mobile in the world. I was ignorant that you sell Chinese mobile in the market. The set I received is a last quality one.
The charger cable of the set is such a low quality product, we have to care it like an infant. Because on the first day when I removed the cable from set it became two parts. Then I checked the inner part of cable and found that wires used in it are low and cheap type. After that I decided to purchase one from market I could not find in any mobile shop. Then I was told by somebody, there is shop where Chinese mobiles and its parts are sold. I reached there and purchased a new one costing Rs.175/- (Note that Nokia charger is available in the Market @ Rs.90/-). And I had to purchase 3 extra cable from this shop because they also sell the same quality.
More over, this set cannot be connected with PC. When we connect the same to PC USB the set will only get charged. We cannot store any file into it. And till date Bluetooth is not activated. When ever we ‘power on’ blue tooth, it always shows ‘Bluetooth is initializing, please wait’ and after 10 sec it will disappear to the front screen.

When we dial ‘*#06#’ it will shows the IMI no. But often I cannot make a call and when we check the sim status it shows ‘Invalid SIM’. Then what does this IMI No. mean. Now I have to remove the SIM and put the same in some other mobile, then put the SIM again into the set. Now it will work for 8-9 hours.
The sound clarity is so bad like some is scratching metals on the rock. At the time of talking we cannot use headset. If it is used neither we can speak nor listen. So no use of head set.

I totally fed up with your product. I request you not to sell this product in market or please mention in your ‘TV show’ that this is a ‘Chinese Mobile’.
With great sad
A loser….
________________________________

Home Shop 18 — non receipt of dvd sent for repairs

I purchased DVD player thru. Home shop 18 & when it suddenly stopped functioning , I sent it for repairs to Delhi as per the instructions of their customer care division. Surprisingly till date , I have neither received my DVD player back nor any feedback.I hv evenwarned them about consumer court but till date nothing hv been done frm their side. If I knw that Home shop 18 is not so reliable company, I would hv never purchased anything frm them. Regards. PRASHANT

Hi Prashant,

Sorry to thear about your experience. Please provide your Order ID as well as your contact details so that we canresolve your issue as soon as possible.

Regards,
Homeshop18 Online Support Team

Your feedback is important to us. Keep Posting!

Home Shop 18 — not refunding the amount for the product we wanted to return

My name is Bhagyashree Wankhedkar. I have purchased a Thomas and friends train of Rs. 1299/- from your site on 5th May, 2011 my order number is[protected] for which I have made the payment at the time of booking the product itself. On 9th May, 2011, I took the delivery of the product and I came to know that the Train is not battery operated.The details of the product given byHome Shop 18 on their site were insufficient. On 9th May evening I called Home Shop 18 and lonched a complaint for the same Complaint number is 64248741. They gave me the TNT courier number to send back the product. On 10th may, 2011 they refused to take the product in return saying that the product is not having Money back guarantee. I am not at all satisfied with the product they sold to me n their services as well. Please help me to get my money back from these thieves.

Dear Bhagyashree,

We are sorry to know about the experience you had while shopping with us.

We are looking in to the issue in resolving it and will give you a call immediately on this regards.

Thanks,
Team HomeShop18

Dear Sir,

I have taken a AMEKETTE Micro SD Card in the month of April, 28 2011. There were 2 4gb micro sd card which both of them were working and suddenly one of them were stopped working and called up to the customer service number and spoke with - Ashwani and he couldnt resolved the issue and than transferred the call to the Supervisor name - Nakul and given a different resolution and he was too much rude and even informed that it will replaced however need to send the old card back and than they will send the new card.
I informed him that there was another product - Maharaja Nano Mixer and Grinder and it was deffective product where the main lid was broken and need to get replaced and than returned back the product lid and waited alot of time period of 22 days and than there was no issues was resolved.
So i have informed that need to send me the new card first and than i will send the old product back and he denies and hunged up the call.

Is this the status of customer service that home shope18 gives to the customer. Please do take care of the issue ASAP.

Thanks and Regards
Rajiv Ghosh
[protected]

Homeshop18 — Incorrect amount of refund

Hi,

I had placed the following orders[protected] with Homeshop18 on 1st May'2012.

1) Vocabulary Advantage GRE/GMAT/CAT And Other Examinations
2) Barrons Guide To Gmat, 16/Ed

The total cost for these exceeded 500/- so I was given an additional 100/- discount.

However, 2-3 days, I was informed that my money for the first book would be refunded as it is out of stock.
I was refunded 195/-. This implies that I was given only 56/- discount and wasn't given the full 100/- discount even though its not my fault.

I have written 4 e-mails to their helpline and every time they give the same message without understanding the email.

It has been a very bad experience with them and I am sure others too would face similar problems in dealing with them.

Nitin

order No :[protected]
date : 7/11/2012

deliver 4-5 days before diwali festival

i also call cc number two time for delivery in time

but on 11/11/2012 i get sms from bludart conformimg that delivary is possible on or after 15/11/2012.

it is after diwali, newyear, bhaibij...

so i cancle my order

i also conform it on homeshop18 cc number.


Himmatsinh Devda
[protected]@rediffmail.com

broken induction stove delivered.

Order no:[protected] date:14.10.2014 Item purchased: Indicook induction cooktop ic 1200, courier company: DOTZOT Tracking NO:[protected] Dispatch date: 16.10.2014

promlem should be solved rapidly

iam sridhar iam sending mp3 musik playear in bluedot corieyar

iam sridhar iam sending mp3 musik playear in bluedot corieyar plese send me my new mp3 playear ples send me date 08/06/2009 iam send my mp3 playera

i have mobile of company blue.
handset no. is 453x
i baught that mobile in september 2008
i want battery of that mobile.
i called company many times, but there was no any reply from home shope 18.
i very much disagree with company.
so.i want new battery, please give me that urgently.

I had purchased Wespro 5 Mega Pixel Digital Camcorder Model No: DV532 from hs18 on may, 2009. problems was given by camcorder any Alkaline 1.5V X 3 Batteries service 2-3 miniutes then camcoeder so low batteries and turn off please see this matter


SUMAN KUMAR BERA
Haldia, west bengal, Mob. No.- [protected]

I had purchased Wespro 5 Mega Pixel Digital Camcorder Model No: DV532 from hs18 on may, 2009. problems was given by camcorder any Alkaline 1.5V X 3 Batteries service 2-3 miniutes then camcoeder show low batteries and turn off please see this matter

I had purchased Wespro 5 Mega Pixel Digital Camcorder Model No: DV532 from hs18 on may, 2009. problems was given by camcorder any Alkaline 1.5V X 3 Batteries service 2-3 miniutes then camcoeder so low batteries and turn off please see this matter


SUMAN KUMAR BERA
Haldia, west bengal, Mob. No.- [protected]

I had purchased Wespro 5 Mega Pixel Digital Camcorder Model No: DV532 from hs18 on may, 2009. problems was given by camcorder any Alkaline 1.5V X 3 Batteries service 2-3 miniutes then camcoeder show low batteries and turn off please see this matter


SUMAN KUMAR BERA
Haldia, west bengal, Mob. No.- [protected]

I had purchased Wespro 5 Mega Pixel Digital Camcorder Model No: DV532 from hs18 on may, 2009. problems was given by camcorder any Alkaline 1.5V X 3 Batteries service 2-3 miniutes then camcoeder show low batteries and turn off please see this matter.

And i m very unsatisfy with this Camcoder's Battries problem...

To refund my money

jewellery sets are similar but i ordered different jewellery so pls refund my money

Order delayed

Dear sir I am placed my order on 05.06.2014 my order no[protected] for mobile phone. I am your old costumer but till the date i can't received my courier its too late and very bad service . In future we are unable to give such order.

order not delivered

22 June I gave a trakapenta order, the order id[protected], the delivery of the product did not!

Home shoppe needs 11 days to submit my package,

Hi I ordered a PS2 DVD on 24th oct and Homeshoppe has quoted taht they need 11 days to deliver my package, This is ridiulous. ideally they should deliver in 3 to 4 working days. Please escalate this Hashimn

very good concept of home shop, were we do shopping from our comfortable place.

Ipods chager and data cable is not working.Ipod is head is connect then speaker is working.

Ipod chager and data cable is not working.Ipod head is connect then to speaker is working.
N.Mahesh kumar
Plot no 6 d.no.12E durga illam
ganaphathy nagar Hosur-635109

Order no:[protected]

maine 1 manhina 14 din pehle 1dvd player mangaya tha jo ki hamei pasand nahi aaya to hamnei us product ko vapis kar diya or hamara chek abhi tak vapis nahi aaya aur hamara chek 3din ke ander vapis nahi aaya to mein tumhare khilaaf kais kar doonga home shop 18

maine 2 manhina10 din pehle 1dvd player mangaya tha jo ki hamei pasand nahi aaya to hamnei us product ko vapis kar diya or hamara chek abhi tak vapis nahi aaya aur hamara chek 3din ke ander vapis nahi aaya to mein tumhare khilaaf kais kar doonga home shop 18

mera order no is72568347 hai maine 2 manhina10 din pehle 1dvd player mangaya tha jo ki hamei pasand nahi aaya to hamnei us product ko vapis kar diya or hamara chek abhi tak vapis nahi aaya aur hamara chek 3din ke ander vapis nahi aaya to mein tumhare khilaaf kais kar doonga home shop 18

mera order no is72568347 hai maine 2 manhina10 din pehle 1dvd player mangaya tha jo ki hamei pasand nahi aaya to hamnei us product ko vapis kar diya or hamara chek abhi tak vapis nahi aaya aur hamara chek 3din ke ander vapis nahi aaya to mein tumhare khilaaf kais kar doonga home shop 18

#11752 sanguana basti gali no1 bathinda(151001)

panasonic elec cooker damage

resp, . sir we resived panasonic elec cooker no [protected] it will be dameged plz send replacement panasonic elec cooker thnking u nivrutee [protected]

i want to change my kvs pgt guide

Sir, my kvs pgt guide mediem is not right it is in english i want hindi mediem kvs pgt guide my order no. Is[protected]

complaint about defective bsnl penta tablet .

its been 5-6 days, when we purceshed this tablet. after 1-2 days it was stooped working proprly.ita started getting hanged .its touch also nt working and keypad also.

For suddenly stopped working

MY PENTA T-PAD HAS SUDDENLY STOPPED WOKING BEFORE THE EXPIRY DATE... PLEASE DO CONTACT ME SOON.

Gift Coupon Not received

Dear All, We have many-2 complaint on home shop18 & recived complaint no[protected] but gift coopan net be recived on till date. My order no[protected] Kindly i requested plz provide me my gift coupon on amount Rs-500/ Thankyou

They never give money.

Homeshop18 — not returning money

i had return a cheque of order no, 71002597 to correct the name of cheque but company is not ready to return my money. they always ignore it

I HAVE PLACED AN ORDER VOX MOBIE DUAL SIM MOBILE VIDE YR ORDER NO.[protected] DT 18-10-09 AND I HAVE RECEIVED IN TIME. IN THAT I HAVE RECEIVED THE ZEROX COPY OF MANUAL INSTED OF ORIGINAL COPY OF MANUAL.. I REQUEST YOU PL SEND THE ORIGINAL COPY OF VOX A8800 DUAL SIM MOBILE MANUAL.. ZEROX COPY ALSO UNABLE TO READ AND IT WAS OVERWRITTEN. ALSO LET ME KNOW THE COST OF 1 GB OR 2GB MEMORY CARD, SUPPORT T FLASH CARD, STEREO HEAD PHONE AND COVER FOR THE MOBILE.. YR SERVICES ARE GOOD AS SUCH I AM SENDING THIS MAIL. PL DO REPLY

Home Shop 18 — Various issues

Homeshop18 is not good to deal with . All my orders are incomplete & after daily folloup there is no response . I am taking help of my lowyer to file a suit against the HS18 . I have determined to get my money +interest & fine extra . I will definitely see HS 18 . Mob - [protected]

All it has become a tension for me . They ar eeven not giving me response .
My orders No[protected],[protected]

Dear Sir,


I Purchased GEMINI WATCH ( PAN DRIVE ) on FEB-2009, while I purchase at that time i get good response on Phone. I gate my watch on time but i can't recive Gife Vouchare. the valudati of my Vouchare is still for 31-4-09 April, i try to use it on 20th April-2009, but i cant, i call to their Tele-Coller I told them that i try to use my copun but i can't, they said me that for use that copun you have to Purchase 2500/- Rs. item. I told Him that Why This While i Purchase at that time You can't give me this detail now how can you tell me this. he Disconact the call.

I again call Some Vikarant take my call He said me that you have to Purchase 3500/- Rs. for use that copun, I told him that i call first at that time your friend tell me that you have to Purchase 2500/- Rs item to use this copun Now you are telling me 3500/-Rs. I recuest him to transfer my call in Complaint Department. He transfer call a Girl take the call she also reply the same & she added that this is over term sir i told her that there is nothing like this told by ur caller how can i acceppt this term & on ur web side on payment mode you given this infomation that " if Your Copun value is grater then or equal to item value then pls select the Gift cartificat option" then how can u say this to me.

in this matter i m making complent at hear.

Pls do the needful

Thanks
Ankur Tarwadi

I posted a complaint in April 2009, The refund has been made after I contacted the senior management. Seems the Level-1 and Level-2 customer support was not resolving it-- but the Levels above that were extremely customer friendly and they resolved the issue the very next day and refund cheque was made. I though am a frequent shopper on www.homeshop18.com and feel that the guys who are taking complaints on phone should start acting fast. More or less am still using www.homeshop18.com and would recommend still.

home shop 18 (complaint)
Posted:[protected] by Sundeep Malhotra [send email]
122.160.223.82
Refund Issue
I’ll not take much of your time, I actually need some help in obtaining a refund from Home Shop18.
Just that I placed an order[protected]suborder[protected], was not satisfied, sent it back on 17th March, HomeShop18 Portal shows as refunded, have been given a Request Info # 1323997...

Complaint for Product which i have purchased is not very good and the head phone has been useless, and i want to refund in return the same delivered item

my order no was[protected] on dated 10/07/2009 for which i have made earlier comloaint.

Vineet Saini

My mobile no. 71110594.

Dear Sir My order no was[protected] on dated 23/03/2012 and Sub Order No 4159415 Product:S amsunMg etro C3752MobileP hone- MetalicG rey- GT-C3752MAAINS it was not good a product, So Already 2 Month before complaint customer care not supported me.

My self Raj Chheda, I had booked zync tab z919 order no:[protected] on 7th oct 2012, my order was pleased at same time and got message that my product will be received within 6 to 7 working days. Product had not reached till 7th day, so I complaint number: 75334599, they said u will receive your product within 3 to 4 days. On 4th day I received message that u r product is out of stock. How come my order is out of stock when I heaved placed my Oder 11days back, worst callcenter people, they give many different reasons for not receiving order. I just need an answer if I hav pleased an order how can it be out of stock? if it is out of stock then why was my order pleased? And why I come to know after 11days ?

I actually need some help in obtaining a refund from Home Shop18.
Just that I placed an Order No[protected], and i received that product on damaged condition,
sent it back on 7th Nov 2012, HomeShop18 . have been given a Request for refund[protected] for the same.

I had asked my citi bank credit card to stop payment but they told me that by using Approval----No 560502
only home shop18 can refund.

Damaged product sent to below address

SMM 3/1/28, Sahibabad ind area, Near maharjajpur police chowki, Gaziabad, 201010

thru coriour

Overnite Express C.Number [protected] on date 7th nov 2012 and sent the scan copy of courier receipt to [protected]@homeshop18.com


Thnaks
Manoj k Dey
[protected]
manoj.[protected]@gmail.com

If this complaint is taken seriously by top management it could leave a good impact on ecommerce business of HS18, I a frequent online shopper and it was my first experience with HS18 Order number:[protected],[protected] but I must say HS18 is on first spot in worst customer care service and slow delivery competition, I know this is very critic comment but this is the truth. I would suggest if your customer care guys can be bit polite instead of Haryanvi speaking Jaats.
I have been waiting since last 1 month for delivery of my product but no progress more over customer care executive canceled my order without my request and more surprisingly without informing me. I want my product can someone help in delivering my product.

Sundeep Yadav
[protected]
[protected]@gmail.com
Order number[protected],[protected]

Hello i ordered for a Nikon camera wide order no:[protected]Nikon Coolpix L26 16.1 MP Digital Camera (Black) Colour Black ). I received this order on dated 30 oct2012. But while check out later i found that there is a small round spot inside in the main screen of the camera. There is round spot inside in the main screen.At a first chance anyone see this.This is totally a defective piece and it is not a good service. This is cheating.I paid my bill in advance through credit card. This does not mean that you delivered a rejected or defective piece to me. I already raised/compliant a tickets and send two pictures of camera to customer care but in response customer care people say that "GO TO NIKON SERVICE CENTRE" and it is not their responsibility. i just want to replace my order.
Talk to me at my mobile no: [protected]. Firstly i am going to request you. If you people do not replace my order i will go consumer court or do whatever i can.

Dear Sir/Madam,

I have purchased Godrej 185 L Direct Cool Refrigerator GDE 195 BX1 on Sunday, April 21, 2013 which is delivered to me in faulty condition. As per instruction given in user manual I installed it. But the refrigerator did not work. I communicated this problem to Godrej customer care. Technician came and inspected the refrigerator and told me about the grave fault in it.
Then immediately (24th April, 2013) I lodge a complaint in Home Shop 18 customer care via telephonic communication but did not get any satisfactory solution.

ORDER NO:[protected],
Sub Order No: 57255447
ORDER DATE: Sunday, April 21, 2013
Amount Paid: Rs. 9999
REGISTERED MOBILE NO:[protected]

Again I registered complaint on 24th April, 2013 at given mail ID [protected]@homeshop18.com about a purchased product which is faulty. It’s been 7days but did not find any solution from [protected]@homeshop18.com. Only I got replies like
1st time-"Sir your Problem will be solved within 2 days".
2nd time-"Sir your Problem will be solved within 72 hours".
3rd time-"Sir I have mailed your complain to vender he will contact you today".
4th time (on Monday 29th April) -" Sir i will talk to vender and get back to you post lunch".
But till now (4th may 2013), I didn’t get any call or solution (neither from vender nor from Relationship Team of Homeshop18).

It is really surprising for me that a relationship team member himself commits to inform me at the same day but not replied me. More surprising thing was, after the referral of customer care team the whole relationship team not responded while it's been 3 days.



So i am requesting to help me in replacing this faulty product.


Regards :
Piyush Chaurasia
[protected]

Fraud Company!!! Fraud Company!!! Fraud Company!!! Fraud Company!!!

This is a fraud and fraud company they always cheat their customers of rural area, they sold rejected goods to people in the name of brands..My complaint no is 82525019...

I do not recommend this company to you...

Do not buy anything from this company and share bad reviews about this company everywhere/

I posted a complaints to many times, Just that I placed an order[protected], was not satisfied, sent it back on 23 july, 2013, and still not refund that amount The refund has been not made yet . Seems the Level-1 and Level-2 customer support was not resolving it. I though am a mot frequent shopper on www.homeshop18.com and feel that the guys who are taking complaints on phone should start acting fast. More or less am not using www.homeshop18.com in future and would not recommend to any one .


simmi grover
[protected]
order no[protected]

Hi
I have purchased Spark Mate Magic Cleaning Mop by Crystal on 12th November, 2013, which is delivered to me in faulty condition. The problem is in Mop Head. I communicated this problem to the Customer Care through Mail as well as Phone Calls also raised Ticket (Ticket No[protected] but every time different executive & Team Managers give different reply.

Find herewith the details:

Order No:[protected]
Sub order No : 66265885
Ticket No : 90442755
REGISTERED MOBILE NO:[protected]

Find herewith the communication sent to the customer care team:

( Me
To MeConsumer ForumAkosha Team
Today at 12:03 AM
Dear Neha,

Still Problem is unresolved.

Note: mark cc to Consumer Forum & Ashoka Team
Regards
Sanjay D.Sheth
Zonal Sales Manager
Glenmark Pharmaceuticals Ltd
[protected]
[protected]@yahoo.com
Hide message history


On Saturday, 23 November 2013 7:28 PM, sanjay sheth <[protected]@yahoo.com> wrote:
Dear Neha Madan,

Find herewith the details.
Order No:[protected]
Sub order No : 66265885

Kindly Explain :

Ø Without resolving the problem how ticket status is closed?
After Ticket No[protected] is closed, again I have raised another ticket, No is[protected], this ticket status is also closed.

Ø As per trailing mail of your customer care they are taking follow up under Ticket No[protected].

Ø Find herewith the details of communications.

1. Ticket Update – Nov 20 at 12:31 PM
Homeshop18
To Me
Nov 20 at 12:31 PM
Dear Guest,
Greetings from Homeshop18,
Thanks for shopping with Homeshop18. Please find the most updated status of your Complaint in regards to your service request number 90722061. Our team is working to resolve your query on an urgent basis. We will keep you updated via E mail, call and Text.

Dear Mr. Sheth,

We really appreciate your patience and sincerely apologize for the inconvenience caused.

Please note we have already forwarded your ticket and the same is in follow-up under Ticket No[protected], hence we are closing your duplicate Ticket raised by you.

Warm regards,
Customer Care
HomeShop18.

Team Homeshop18.


2. Sent to HomeShop18 - Nov 19 at 11:16 PM

Me
To HomeShop18
Nov 19 at 11:16 PM
Dear Team HomeShop18,

How my TIcket No[protected] is closed without resolving the problem?

I need an explanation From you.

I have contacted Your Support Team 3 to 4 times by mail as well as Phone for the same issue & Every time they are giving same reply, Within 48 to 72 hrs it will be picked up from the concern Courier people than you will inform us.

Today I spoke to one of Executive Mr Rohit & he has given same reply, Find herewith the sms which I Have received from your Home Shop 18 (Dear Customer, ref. Your Order No.[protected], please return the product at - Building No-47, 2nd Floor, Brij Mohan Marg, Near Hindi Park, Daryaganj, New Delhi-110002, Mumbai, 123456. Please provide back dispatch details at [protected].)
So I will wait up to only 48 hrs then after I will take appropriate action.

Regards
Sanjay D. Sheth
Zonal Sales Manager
Glenmark Pharmaceuticals Ltd
[protected]
[protected]@yahoo.com

Hide message history

3. On Tuesday, 12 November 2013 6:24 PM, Homeshop18 <[protected]@homeshop18.com> wrote:
Dear Guest,
Greetings from Homeshop18,
Thanks for shopping with Homeshop18. Please find the most updated status of your Complaint in regards to your service request number 90198103. Our team is working to resolve your query on an urgent basis. We will keep you updated via E mail, call and Text.

Dear Customer,

We sincerely apologize for the inconvenience caused to you.
The Reverse pick up will be arrange through Aramex. The product will be picked up soon with confirmation. Please affix the address label mentioning the order number and the below address- Anoop Kumar, M/s Spectacular Media Marketing Private Limited, First Floor, MPL No. 4948, Plot No. 47, Opposite Hindi Park, Daryaganj, Delhi-110002. Once it is picked up, please provide us the Airway Bill number and dispatch date, for us to follow up with the vendor.Please do reach us for any further clarifications on[protected].

Warm regards,
Customer Care
HomeShop18.

4. Team Homeshop18.- 11 November 2013 11:06 PM
On Monday, 11 November 2013 11:06 PM, HomeShop18 <[protected]@homeshop18.com> wrote:
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/spacer.gif
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/logo.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/customer-support-ico...⇄
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/spacer.gif

Dear Guest Guest,
Thank you for contacting our support team.
A support ticket 90198103 has now been Opened for your request.
Please track responses and status on your ticket by logging into My Account under Order Information > My Tickets.
Your Message
[protected]
66265885
[protected]
The details of your ticket are shown below:
Support Ticket
Date
Order No.
Suborder No.
Product
Feedback Status
90198103
Mon Nov 11 23:06:15 IST 2013
[protected]
66265885
Spark Mate Magic Clean...
OPEN
For reply, kindly use the following link : http://www.homeshop18.com
All the communication regarding this ticket would be sent to your registered email with HomeShop18 [protected]@yahoo.com
You can view the ticket at any time by logging into your HomeShop18 Account
Sincerely,
Team HomeShop18
www.homeshop18.com
Need help?
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/call-icon.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/mail-icon.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/query-icon.jpg
Description: http://stat.homeshop18.com/homeshop18/images/mailimages/neo/answer-icon.jpg
Call us
[protected]
Not a fan of the phone?
send us an email
Need Answers
check out our help
Query on order?
submit a ticket


v Description: https://geo.yahoo.com/t/;_ylt=ArP7RsGFnr6g9sw5K4d0kV_uL1M6Description: https://geo.yahoo.com/t/;_ylt=ArP7RsGFnr6g9sw5K4d0kV_uL1M6Current Status in Portal : Date : 23rd November, 2013

Sub order
Product
Product Details
Status
66265885
Submit Ticket
Description: http://stat2.homeshop18.com/homeshop18/images/productImages/810/spark-mate-magic...⇄
Spark Mate Magic Cleaning Mop by Crystal
Seller: New Age Corporation
₹ 1999
Write a Review
Your request for replacement is under process. Please expect delivery of the replacement product within 4-6 days. on Saturday, November 23, 2013


Warm regards,
Customer Care
HomeShop18.

Team Homeshop18.

v Telephonic Discussions :
So many follow up taking by telephone to your department & every time different communication ( Check site for no of calls )

Note : This e mail, i have mark cc to Consumer Forum, If my problem will not resolve before 25th November than I will file this case to the Consumer Forum.


Regards
Sanjay D.Sheth
Zonal Sales Manager
Glenmark Pharmaceuticals Ltd
[protected]
[protected]@yahoo.com


On Saturday, 23 November 2013 5:59 PM, Neha Madan <[protected]@homeshop18.com> wrote:
Dear Mr. Sanjay,

Warm greetings from HomeShop18! In regards to the issue mentioned by you in
your prior mail, we humbly request you to share with us the Order/Suborder
Number of the order in question, as we were unable to retrieve this information
using your contact details. We request you to kindly share these details as
soon as possible, as that will help us to expedite the process of resolving
your issue. Thank you for your patience and for using our services!


Regards


Neha Madan Customer Support Executive HomeShop 18 )

If this complaint is taken seriously by top management it could leave a good impact on eCommerce business of HS18, I am frequent online shopper and it was a better experience with HS18 .I must say HS18 having the worst customer care service I know this is a very critical comment but this is the truth.
I was waiting for last 15 days for replacement of my product but no progress.

Regards,
Sanjay D, Sheth
[protected]
[protected]@yahoo.com

Respected Sir,
All items are dispatched on[protected] &amp; delivered at your counter on[protected]. (Information collected from First Flight courier website)
Refund for below items :-
Regarding mentioning suborder or product name I am submitting as my best knowledge :- Main Order No[protected]. Sub Order No 69886677 Product Name :- American Diamonds Mangalsutra Set by Luxor, 2. Sub Order No 69886679 Product Name :- Traditional jewellery Combo By Vivanta, 3. Sub Order No 69886683 Product Name :- American Diamond Necklace Set by The Pari

Dear Sir,
This is to bring to your notice Homeshop18 is not good to deal with . All my orders are incomplete &amp; after daily follow-up there is no response .
I’ll not take much of your time, I actually need some help in obtaining I am purchase 4 product from HS18 But all product was 3rd class 1st I am purchase 1 micromax &amp; Samsung bluthut which was not working properly again my wife purchase one calling tab MTV Slash &amp; enter Bluetooth but 1st day my product not working I am given my compliant they replace product and grivet me next 15day but agene after receiving product next day not working it was dad 26th April to till date I am daily follow-up from customer service team but they are not given proper static fid answer n After Shouting they given me some person Name Deepak goddyal [protected] but this person not pickup the phone I don’t no why your company selling damage product to customer
Also Yesterday I spoken to Mr.Priyank ( Tem leader customer care ) he given me assurance he will short out my problem but still is also not revert anything to me
After purchasing now some 3 weeks have elapsed and customer service team was not able to mention, what is happening to the refund.
My request to you I need refund my cash from Home Shop18.

Product no[protected]
ROCKY ROBINSON
[protected]

American Diamond Necklace Set by The Pari order no[protected] The order placed on March 25 and was delivered by April 4th. The product delivered was damaged and it was a return from a customer in Mumbai. The vendor/Homeshop has not even removed the cover from return and had just packed and sent. Placed a replacement order on April 4th itself and from that day onwards I am still waiting. Raised numerous tickets and called customer care department several times. The order was picked up only on April 21st awaiting replacement. Money was paid in full and no response from HS18 too. Issue is still not resolved . The replacement Order No[protected] is waited since April 25 and the related ticket numbers are[protected],[protected],[protected], 99673347, 99319775. It was supposed to be delivered by May 8th now its again postponed to May 10th. Home shop 18 customer care has been bad and the call agents have no clue, they are not well trained and highly disappointing treatment from home shop 18. The first order which was sent was damaged and the replacement is not done yet. They donot have any floor supervisors or any higher authority HS18 are being run by some crazy people. please donot shop there .Very disappointed with vendor and HS18 for the service provided .

Hi,
I m shivam from gurgaon i have booked an mobile phone spice mi-502 with your website frankly speaking you guys have given a pathetic services. First i got the damaged article which you replaced in almost 10 day and now i facing the issue with my mobile phone so i need the invoice i sent the mail on 2/05/14 and there is an auto generated mail and after 18 days i got the mail sorry sir there some problem if your issue is not resolved right us back.
what's is going on i think i have done the big mistake by shopping you guys ..

Dear Sir, I am R J prasad from hyderabad perches Ups from Home shop18 on 19 march 2014 my order no is[protected] and sub order no 74718793 product code is 30113758 but the supplier send me a damage UPS i am complaint so many times but no body give me take action about my complaint. Whom is supply me UPS is( PATHWAY MARKETING). After few days of complaint one person come to home and open the ups that time i surprise to see in side the unit no transformer fitted with screws and damage of box and Ups not worked that time then your technician spend much time to repair it changed so many parts from PCB board then UPS run but my main question is when i am perches a UPS new one then why these all things happened in Ups mainly no sealed of luminous in the unit now after three months now ups doing problem when it is charging, now i want only one question sir when i am am perches a ups from home shop18 for Rs8361/_ then why they are send me a damage ups sir i am a patient i have operation in my neck and cant go to market to perches ups you know hyderabad is big city but i believe to are brand name that's why i orders from on line perches. now tell me sir what can i do? is it right to fool peoples like me.i requested so many time to write to home shop 18 and pathway marketing to change my ups with new one but they not reply me or response my request now if you can do any help me i will thank full to and your luminous company.

hello sir, this mail is regarding order no 77423223 Trident 20 Pc Family Towel Pack purchased on 29 april, 14.. u will b surprised first why i am sending mail after such a long time. dis is bcoz i started using towels just 2 weeks back...coz obviously towel is such thing dat we donot start using the next day we receive.. but after u dispose ur old towels den only u open the pack n start any new fresh towel piece.. so now after 2 months i came to know about the problems..

first of all these cannot be trident towels..i m using trident towels from such a long time n i hav used almost every type of trident but never seen such a type.. its useless totally. its stuff is just sticking to skin everytime my family uses it..one may feel annoyed after using it.. doesnot absorb water well.. even a big bazaar hand towel stuff worth rs 20-30 is much better den this. i guess i hav received duplicate trident towels.. plz tak it back.. all these 20 towels are useless for me.. m a regular customer of homeshop18.. so many things i hav purchased but this issue i hav faced first time. so plz pay attention to it n do the needful to maintain my trust on ur company..

plz contact me on:
akshdeep
er.[protected]@gmail.com

Hi, sir

This mail regarding Complaint against homeshop 18 . my name is sheeba sana i have placed order Karbonn A90 Dual SIM Android Mobile Phone - White Silver on 15july and it got dipacted .But in that problem in mobile it is getting hang out .and automatically switched off.so i returned it back on july 22nd and i requested to refund amount .courier person came to collect it his name vijay and courier id :[protected] and you got product from courier also .I got message and mail on 25th july that dear customer you will getting cheque within 2-3 days but still now no response .when i called to customer care they are saying to wait still 7-10 working days .i am un happy to your service and giving wrong information to customer .so kindly refund my amount on 1st of august .and send me soon response for this mail ...


Name : Sheeba Sana
Order No :[protected]
Sub Order No: 82355299
Contact Number : [protected]
courier : vijay
Courier Id :[protected]
address: sheeba sana
13 aoru centre 4 th cross 5 th block koramangala near empire hotel ola cabs

I had purchased set of polo t shirt of size L, which when had delivered on the same day we had issues with the size, and ask for the XXL size. The same was taken back in 2 -3 days and new pair of T Shirt was again sent but again of L size, this is really bad from your part, this was clearly and cleanly conveyed in the form of letter plus telephone communication.
1st you take time to deliver and then later you do mistake, and when asked and referred with the call center they give same lame excuse of the delivery boys mistake. if such is the way then I don't think I will personally suggest Homeshop for any one in my surroundings. For your reference given the mobile number and order No.


Order No:[protected]

WORST COMPANY WITH WORST PRODUCT WITH WORST SERVICE WITH WORST COMMITTMENT WITH WORST EXECUTIVES WITH WORST TL AND MANAGERS AND ESCALATION DEPARTMENT.

THEY ARE GOOD IN NOT RESOLVING THE ISSUES, LIEING ALL THE TIME, FAKE STATEMENTS...

I STRONGLY RECOMMEND YOU NOT TO BUY EVEN A PENCIL FROM HS18.

The delivery has been rejected by Homeshop18. They don't arrange for reverse shipment and when I take all the pains to spend rs.200 and send the product, they will simply reject it. Even after updating the customer care with the courier details and correctly mentioning the order and sub order numbers and the following address: Rajesh Singh APOLLO FIEGE Integrated Logistics Pvt. Ltd. 47-Daryaganj Brijmohan Marg Near Hindi Park -, New Delhi-110002, they have rejected the shipment. Now I have to run to get the courier back. What about the money I spent rs.200 for this shipment?? I'm going to write about this pathetic service provided by you in all the consumer forums.

dear sir, i have purchased one hiba anarkoli suit but it is not so gorgeous as seen in tv.so refund this suit but till now cheque of Rs 2099/-is not returned to me.please take necessary action as early as possible
from-supriyo mukherjee
c/o-Babla Pal
at&amp;p.o-tarapur, kalibari road, silchar
assam-788003

hi sundeep
talk to the customer dept. and ask them to transfer your call to floor manager which is followed by the escalation department and tell them the scenario and ya ...you paid it online so you will get it into your account directly...do regular follow up with them...else they are not gonna pay you so easily...and take them on hold as much as you can. Don't put down the phone...just keep your conversation ever lasting to get your work done.

regards
Bhupendra Jha
[protected]

Worst customer service story.

my sister brought a product from homeshop18 on24th june 2014 . Due to defect in the product the same was shipped back... the refund was initiated but it haven&#039;t reached us yet. Multiple call were made, still no resolution. everytime i call i hear a bunch of sorry, apologies but no one is even trying to help. I feel pity on those customer who are trying to buy something from this company. The agents deny to give call to supervisor. Supervisor refuses to escalate the case... wow... i havent seen such a customer service yet. homeshop18 already has lost one loyal customer which is my sister.
i hope homeshop18 does something to gain my sister&#039;s trust back. I am a very patient person i will wait for some more time. if this matter is not sorted out. i will not hesitate to use my fundamental rights i.e &quot; freedom of speech and and expression&quot; and take help of social media. People should know my story so they can be aware.
I have been co-operative everytime with you people. all am asking is be co-operation in return. please ressolve my issue.

contact me on [protected]
emai: [protected]@rediffmail.com

Home shop 18 sucks I had ordered 36 piece container of Princeware, which came in a horrible condition on 17 th August order#[protected]. I had requested for change of the complete set of product on 18th August complaint number[protected]. I was assured the reversal pick up will be done within 48 hours, but nothing happened. After long wait I called up on 27th August, 2014 for the status, I was informed that we are issuing you discount coupons as some of the products are damaged, to which we did not agree, therefore, the complaint number was re-registered with complaint#[protected] with the same assurance the goods will be picked up within 48 hours, nothing happened. Again I called on 6th September, I was assured by a senior executive that it will picked up on Priority basis. STILL WAITING with a sub order#84458103.

Is this customer service and era of e-commerce, I would advocate each of my fraternity not to buy products from HomeShop18.

You suck

Pankaj Sahu

[protected]

Hi,

Please note that I had ordered one product named Pack of 4 Piece Nightwear Set from Mia by Cloe-Purple under Order No.[protected], the same was delivered on 30 August 2014, however a free item "Slipper" was not there in my order.

I raised a ticket (compliant no.[protected] on the same day, the customer care executive had promised me that the slipper would be delivered before 10th Sep'14, however I am yet to get the same till date.

I have called atleast 6-7 times and every time I get a fresh timeline.

Please assist me in file a case against Home Shop 18 in consumer court.

Regards
Rehan Asad
[protected]
Dated-14.09.2014

The story has been going since 17th August 2014, I had ordered for 36 piece containers order#[protected], those were damaged goods, I had requested for exchange and the struggle went on for a month and got the second consignment on 22nd September, those containers were in pathetic condition, all shapeless. I am requesting please refund me my money. I don't need anything from your organisation and never in my life would like to purchase anything from your website. I had posted the request in Facebook Account, emailed and also called up your customer care. I am not sure which other route is required to be followed this time to get my concern resolved.last time the Facebook Posting helped me. Hope this does not fall into deaf ears.

Ps: please look onto the photographs.

Regards

Pankaj Sahu
[protected]

I am also facing issue in refund.


What I learned, and my view

I understand, it was our mistake to buy product from you, but I assure
you that now onward we will never buy any product from you.

attached the bill for reference if anybody is looking this complain.

homeshop 18 is a thief company very bad customer care services.they take money at all n wen u make a complain they shoe fake receiving of the product. my order no.[protected]. I did not receive the product at all n HS 18 is sending mail that I have received the product on 24th Dec 2014. I can prove that this product delivery is fake coz I was not present on the given address.

Dear, Sir

I have already been send the defective mob by Trackon courier Pvt limited (Docket No
[protected] Dated 30 Dec 14) whose Description is as under:-
Order No[protected], Sub Order No- [protected]
In view of the above, I have many time send the mail about it but response was not taken by
u and i have also informed to u that any call have not made by u. However I once again
requesting u about it . Pl take appropriate action to avoid any unnecessary correspondence.
Thanks,
Jagdish Singh Kushwaha
M no =[protected]

To Mr. Sundeep Malhotra, CEO, HomeShop 18, This is regarding
my order no[protected]. Sub order no.[protected] I have received and suffered worst kind of Mobile Handset, I received
it on 15/12/2014 start it and after two hours it will be turn off. I complain
about the product on 16/12/2014 with comp. no.[protected], and return/replace/refund the
product on 19/12/2014 with DOA issued by micromax service centre, but till now
not any action taken by your team regarding solving my matter, please look at
my matter as soon as possible.

Dear Sir,
I have already registered a complain that i hve received the order but not the Gift coupon worth of Rs.500/- and i was been told tht i will receive a call from ur end whch is still a wait, this is very bad to say way m i facing this problem with u repeatedly, tht mean something is definitely wrong at ur end .U need to be serious this time I can't keep calling everyday. I want full amount coupon of Rs.500/- as i need to redeem this with to purchase sewing machine.


The second most awaiting complain - CC cream was ordered ( order no[protected] while placing the order we clearly mentioned CC cream and when received the product there was BB cream we registered a complain on same day that is on 10th of dec 2014 and still reverse pickup has not been arranged by u neither a call was made.When ever call customer care they hve their answer ready within 24 hre, by 11am pickup will be arranged, we have forwarded your complain etc. Please look in to this matter if every second a new customer is joint every half second u loose 10 customers because of your bad service, sorry to say this but service matters a lots.which u dont have . Its a request again please do the needful

Bhavik Udani,

Please go through the below mail trail and do the needful.


Dear Homeshop18,

As, per the below mail; there is no response from your side.
Neither the Rverse pickup is done nor I have received any call from your team.

Inspite of calling you guys everyday; there is no satisfactory service provided from HOMESHOP18 . Every time I get to hear only one thing that is we will do the needful in 24 to 48 hours and its been more than 10 to 15 days nothing is done.

However there’s a delay from your side to pickup the product and do the further process.
Inspite of calling Homeshop[protected] so many times there is no proper response from you guys.

I want my refund back as soon as possible. Its your responsibility to pick up the product and do the needful.

Best Regards,
Bhavik Bipin Udani.
+91 [protected]


From: Bhavik Udani [mailto:b.[protected]@direction.biz]
Sent: 23 December 2014 12:23
To: [protected]@gmail.com
Subject: Escalation : Important : Refund for the Product - order no. is[protected] and sub order no. is 92766297

Dear Homeshop18,

I had ordered two sarees, Out of which one was nice and we really liked it and other saree worth Rs. 1999 we decided to sent back whose order no. is[protected] and sub order no. is 92766297 as I was not satisfied with the product and its look and feel.

So I requested a reverse pickup for the same. We also received an sms from Homeshop18 on 17th Nov 2014 which contained the address that we need to attach on the parcel.

However there’s a delay from your side to pickup the product and do the further process.
Inspite of calling Homeshop[protected] so many times there is no proper response from you guys.

Its really very annoying when we get to hear from your customer care representatives asking us whether you have used the product ?.
I would like to say one thing . we are genuine buyers and not the fake one.
We registered the reverse pickup the same day when it was delivered.
Everytime I called I got only one response that the reverse pickup will be done within 24 to 48 hours; but FYI its been more that 96 working hours .

I request you to pickup the product as soon as possible and get the quality check done and process our refund.


Best Regards,
Bhavik Bipin Udani.
+91 [protected]

i had purchased combo polo t shirts from home shop 18 dated 29/11/14 by credit card but the product received from home shop 18 was not up to mark.I had logged the complained on same day and according to there instruction i had send the product to home shop 18 by courier and according to our conversation on phone with costumer care executive they promised me to return all the amount including courier charges as they will received it back.
Every alternate day i called them to refund my amount the home shop 18 team always promise me that i will receive call from their officer but till date i had not received any call from their side.I had also called them for adjustment but i am not getting any positive response from their side.
Now i am frustrated and compelled to logged complained in consumer court.
Also find the attachment of courier receipt.

I registered the complaint . Complaint no.[protected]against the order number[protected] sub order no. 95390045. It was easy home grinder which was not working. I returned it back through indian post. the order reached noida on 29th december 2015. but till today no action is taken againt It. I called them many times but no action is taken till today. Please solve this matter as soon as possible.

This is with reference to your order no.[protected] placed with us dated 24th November 2014 for Swipe Sense Dual SIM Android Mobile Phone - Black (Seller: Swipe Telecom LLP ). We would like to inform you that your order has been delivered on 29th November 2014 and is received by V.KR..

MERE KO MOBILE DEFECTIVE PIECE BHEJA
29-11-14 KO MUJHE PRODUCT MILA
MAINE COMPLAIN KARKE WAPAS KAR DIYA HS18 KO USKE BAAD ABHI TAK MERA KOI SOLUTION NAHI HUA SIRF WAIT KARNE KO BOLTE HAI HS18 CUSTOMER CARE
PEHLE MAINE KAHA REPLACEMENT KO
AB HS18 CC KO CALL KIYA TO BOLTE HAIN MOBILE OUT OF STOCK HO GAYA HAIN MAINE PAISA WAPAS MANG RAHE PAR KOI SOLTION NAHI HO RAHA

PAISA WAPAS NAHI KIYA ABHI TAK


PLESE HELP ME
VIPIN SINHA
MOB-[protected] [protected]

ORDER NO 93460315

Please do not buy from HOMESHOP18 (Online Website).That is thief company.they dont know customer concern and there services are really poor.HOMESHOP18 its fraud company they are not at all supportive and doesn't understand the value of his customer, also they do fake signature of there customer and don't help the customer to resolve the problem.

order number:[protected], order date:-Thursday, October 9, 2014
Sub Order No.[protected].
Support Ticket :-
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

i had made an order with id 96614749.
and product was returned on 21 st jan 2015.with id [protected].
and requested for refund by cheque.
and still waiting for that...
after calling the customer care they are not responding even.
now what to do..????
kindly help me and reply me ??????
my contact details
Jalpaben A. Vithani
81, shraddhadeep society,
singanpor road,
surat:395004
cell : 091 [protected]
091 [protected]

I would never recommend home shop 18 to anybody for shopping.its the worst shopping portal I can come across.Serving customers is not at all in their policy, only making fool is the biggest policy.Useless staff, useless management.I would highly recommend homeshop to follow business model of flipkart, so that homeshop can also grow.


And senior management please look on to the operations part also, only sales is not the lifeline of a business.after sales service is also very important.In the morning hurdles instead of giving sales targets teach the staff about operations aspect also.

Hello...
My self supriya and i want to tell something about IRAA CREAM, This cream is very sticky and very worst cream I've never seen such a cheap cream so never buy this cream it is so costly and worst too...3rd of December I bought this cream from Homeshop18 and after using this cream i did complaint to homshop18 but they told me that we cant refund u becoz product has been used after that i got a call from leena mam she is owner of iraa co. She committed that u will get refund from our end but i didn't get anything yet... Yesterday they told me that we cant help u coz we had told to the homeshop18 for your refund now they are not giving your refund so we cant do anything for refund... i just wanted to tell don't buy iraa product and homeshop18 services is too bad... so i[censored] thinking to buy something from homeshop18 pls be careful.
My Order No is[protected]placed with 3rd December 2014 for Iraa InstaShield Anti-Photoageing Cream (Pack of 2)

Dear Sir
My order no was[protected] on dated Received 5/2/2015 and Sub Order No 98137481 Product kitchen item chopper it was not good properly work, So Already 10 days before complaint customer care. i am return this product.
I am sending a product by the speed courier post office. my product received to you, pls me information.


Regards-
Kukku barela
contact-[protected]
bharatpur rajasthan

Dear Sir
My order no was[protected] on dated Received 5/2/2015 and Sub Order No 98137481 Product kitchen item chopper it was not good properly work, So Already 10 days before complaint customer care. i am return this product.
I am sending a product by the speed courier post office. my product received to you, pls me information.


Regards-
Kukku barela
contact-[protected]
bharatpur rajasthan

I have bought a product "Senorita 36 Pc Pet Storage Set from Princeware" from homeshop 18 ORDER NO:[protected].
When we first day used it..the color of jars start coming out.
I wrote email to homeshop18, those guys called up &amp; straight forward say No to replacement or refund.
As per executive there no policy like that.
I sent him picture of Jar, its color coming out on hand.
I feel this is total local product &amp; they are selling for international price.

Please help to resolve this issue asap.

Regards
Jolly
[protected]@gmail.com
+91-[protected]

my order no- is[protected], dt- 3 march. for 4 dress material of hiba. by vivanta collection's. surat. But it recd damage and chane colour's. We try to contact the care hs 18 he mis behave with our ladies . Used abusive languages. . in this regard i taken issue with bhawant ulati . south praveen . sanjana . neha all executive .. no response .. so as per ur local executive's prassana advice v r failing legal case agints u ..40000 rupes still pinding with hs 18.. since two month no resonce ... 3rd grade service...[protected]

Worst ever comoany fraudssssss .. Big times fraud

I placed an order for shoes
the shoe was faulty
i reported the next day
it took 15 days for them to pick the shoe and than now its being 10 days i received no refund no amount credited in my account
fed up of calling they have no legal team, no senior authority. Fed up of sending the e-mail

You should stop cheating ...

Kindly refund my money else i will write it anywhere in social media and will make sure that you get out of market in no time


ORDER #[protected]

Hi,

I have placed a order for formal shirts with homeshop18 and it got delivered on 25th may 2015. On receiving the order, I have found that the size were inappropriate and hence requested for return and refund on the same day.On 27th they replied that it will take 3-4 working days to process the same. after 4 working days no resolution has been provided rather they said that they need 3-4 more days to work on this. After continuous follow ups they have picked up the product on 6th jun 2015.on Jun 11 I have received a mail saying that my refund has been approved and i&#039;ll receive the cheque in 2-3 business days but I didn&#039;t receive the cheque.Again on jun 15 2015 I received the similar mail saying that i&#039;ll receive the cheque in 2-3 business days, but no luck. I mailed back on june 19th 2015 about the status and they logged a request against it and kept quiet. Today, on 22nd Jun 2015 I have again mailed them and then in afternoon a young lady called me and after checking the details, she is saying that the cheque has been delivered to Hyderabad and once it will come back, then they will deliver it to my Gurgaon address. I was surprised to hear that, when I asked why have the cheque is sent to Hyderabad, she was shouting at me saying that why didn&#039;t you updated your address before the cheque dispatch. When I shouted back at her, saying that if the product is delivered and picked up from my Gurgaon address, why the cheque has been sent to Hyderabad. after that she is saying without apologizing that once cheque will come back then they will re-send to me and it will take atleast 8-10 days. I am really annoyed and really need your help on this.
Regards
Sushma

Worst experience with HOME SHOP received faulty product now not refunding my money.
Order no[protected]

I posted a complaints to many times, Just that I placed an suorder no.[protected], kitchen set was not satisfied, sent it back on 8 oct, 2015, and still not refund @ one month that amount of Rs.7199/-The refund has been not made yet . plz Refund My Amount including Couriour Charges Rs.890+7199/- Seems the Level-1 and Level-2 customer support was not resolving it last one month . I though am a mot frequent shopper on www.homeshop18.com. More or less am not using www.homeshop18.com in future and would not recommend to any one .
Regards,
manowar
[protected]

jeans

i want size 32

This compny is frod i request anybody's no purchase any this one product because compny product very bad & Services very very very bad so your know
my complain no HS[protected] Hour resolve otherwise consumer cort Complain.
Myself Ashvin Parmar
Mobile no: [protected]
Order No[protected]

Dear Sir/Madam,

I have purchased IKALL (4.57 cm 1.8 inch ) Mobile Phone Combo K66 at August 2016 which is delivered to me in faulty condition at one phone . I inform to customer care he told our executive will come and collect after 3days, After three days he came and collect, After 5 days it will delivered at 18.08.2016 to replace phone .
After two days battery will overheat and damaged again i Have then I lodge a complaint in Home Shop 18 customer care via telephonic communication.

ORDER NO:[protected],
Sub Order No:[protected]
ORDER DATE: 13.08.2016
Amount Paid: Rs. 1248/-
REGISTERED MOBILE NO:[protected]

Again I registered complaint on 22th August, 2016 at customer care .
Only I got replies like
1st time-"Sir your Problem will be solved within 2 days".
2nd time-"Sir your Problem will be solved within 72 hours". Our Executive will call back to u within 48 hrs, 72 hrs.
3rd time-"Sir I have mailed your complain to vender he will contact you today".
4th time - He told I will provide Dhanbad service centre no. Go and talk to vender.

But I will ask if product are home delivery then why I can go directly to vendor because I have purchased product at Homeshop18 .
I didn’t get any call or solution (neither from vender nor from Relationship Team of Homeshop18).

It is really surprising for me that a relationship team member himself commits to inform me at the same day but not replied me. More surprising thing was, after the referral of customer care team the whole relationship team not responded while it's been 4 days.


So i am requesting to help me in replacing this faulty product.


Regards :
Bipin Kumar Jha
[protected]

Dear Sir My order no was 99723838 on dated 19/07/2016 and Sub Order No[protected] And Complaint Number HS[protected] Product: 2 Jeans it was not good a product, So Already 2 Month before complaint customer care not supported me.

I have ordered Glamour Girl - Pack of 4 Tops By Rumara Fashions-M on 25-aug-2016. my order no was[protected] but i didn't like this product because of fabric quality was not good then i returned this order on 29-aug-2016 and my sub order was [protected]. it's one month gone but i didn't get refund yet. i called and mail lot of time they always told after one week you will get the refund . worst service .

this is a very very very dummy and gambler company, i request consumer forum team to band [blocklist] this homeshop18 company immidiately, they are doing illigal buisiness...

Received the refund amount on time and i really appreciate their efforts
Thanks a tone will keep shopping