[Resolved] HSBC Bank Credit Card — Payment issue with my HSBC Credit Card | |
Dear Sir/Madam This is regarding a payment made to HSBC bank for my Credit Card No: [protected]. Where I have transferred the payment of Rs. 10000 from my ICICI Bank saving account (No.[protected] on 4th Dec 2007 but the same was not credited to my HSBC Card. Now its has been almost for than 3 months and during this period I have made numerous calls to HSBC Customer care to solve my issue. I have provided them all the details like payment ID No., Bank Account No., besides this I have also written many email at "[protected]@hsbc.co.in" but nobody has responded to my complaint (Complaint No. [protected]). I have been making many ccalls to them but every time they put my call on hold and after that they give me the same answer that "I will get a call from HSBC" (which I never got). Every month I recieve a show cause notice from HSBC regarding non-payment of dues. Now when I called up the customer care today to know the status of my complain then the reply from the bank is " Your card has been closed and to know the status of your complaint call at collection centre at[protected]. Now I am very upset with the service of the bank and neither I know where my amount of Rs 10000 is???? also HSBC has rated my credit rating as negative which would make disqualify me from taking credits from other banks and financial institutions. I am sending the the copy of the email written to HSBC from time to time, pls find the same below in order of dates. Sir, I have full faith and respect in justice. Pls help me out. The Bank is charging a Huge interest every day and I am financial not so well to bear all this charges. Pls look into my case and help me. I want to take a legal action against the bank to get back my normal credit status and my credit card. EMAIL NO. 1 from Saleem Khan hide details Jan 1 to [protected]@hsbc.co.in bcc saleem.[protected]@asianppg.com, [protected]@gmail.com date Jan 1, 2008 9:24 PM subject Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by gmail.com Kind Attn: Manager (Debt Management) HSBC Credit Card No. [protected] Dear Sir, This is in reference to your repeated notification regarding payment for my HSBC Credit Card No. [protected]. I would like to inform you that I have made a payment of Rs. 10, 000 on[protected] through Visa Card to Card Transfer from my ICICI bank Saving account (No.[protected], Payment ID:[protected]. The amount was successfully debited from account on the same date and the payment was made to the HSBC on[protected]. After checking with, and as per, HSBC bank. I have registered a complaint with ICICI Bank (on[protected] vide Complaint No. SR[protected] regarding the status of fund transfer from my account and it was told to me that amount was successfully transfered to HSBC on 4th Dec 2007. I have also filed a complaint with HSBC Credit Card Division (Complaint No. [protected]) to resolve the same issue but till date it has not been solved and neither I have recieved any feedback from HSBC on the status of my complaint. Now everytime I call HSBC Credit Card Division to know the status of my complaint I got same reply that "The request is been forwarded and you will receieve a call from us within 3-4 days". Now it is almost a month time and the payment is not being credited to my account and HSBC is charging day to day interest and late payment fees on my card every month. Neither I feel that the bank is interested in resolving the issue in time. Also, Pls take care of the interest and late payment charges that is being levied on my card. Request you to do the needfull. Regards, Saleem Khan REPLY RECVD FOR EMAIL NO. 1 from "[protected]@hsbc.co.in" hide details Jan 1 to [protected]@gmail.com date Jan 1, 2008 9:31 PM subject [Ack] Case 4473763 Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by hsbc.co.in Dear Customer We refer to your email to [protected]@hsbc.co.in. We request you to please allow us 5 working days, to investigate the matter and we would comprehensively revert to you with the confirmation of action taken. In the interim, we would like to thank you for bringing this matter to our attention as it is feedback such as yours which enables us to improve our services. Should you have any clarifications in the interim, please do not hesitate to write to us [protected]@hsbc.co.in quoting the case reference number. For queries relating to lost cards, please contact phone banking immediately, at the respective cities. HSBC would not be liable for any transactions done between the time of the card lost and the time of reporting. Warm Regards HSBC EMail Helpdesk[protected][protected]- ******************************************************************* This e-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. ******************************************************************* "SAVE PAPER - THINK BEFORE YOU PRINT!" 2nd REPLY RCVD TO EMAIL NO. 1 Dear Mr Khan We refer your message dated 02 January 2008. We apologise for the delay in response. We observe from our records that as on date we are not in receipt of your payment of INR 10000 towards your card account. Hence we request you to liaise with our other Bank where you hold a Savings account for further assistance in this regard. Alternatively: Please send a (scanned copy) through "[protected]@hsbc.co.in " the other bank statement as an attachment, the same in attention of "Rukmani M" to enable us to forward the copy of the other bank statement to the concerned department. We trust the above clarifies your concern. For further queries we request you to call our phone banking numbers or if you have registered for Internet Banking, we request you to send us a secured message through the 'email us' option in order to enable us to assist you in this regard. A complete list of our phonebanking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm Warm regards Rukmani M Customer Service Officer HSBC India. - Hide quoted text[protected][protected]-- ******************************************************************* This e-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. ******************************************************************* "SAVE PAPER - THINK BEFORE YOU PRINT!" EMAIL NO. 2 WRITTREN TO HSBC from Saleem Khan hide details Jan 10 to [protected]@hsbc.co.in date Jan 10, 2008 7:21 PM subject Re: Case 4473763 Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by gmail.com Dear Rukmani Please find the attached bank statement of my saving account (ICICI Bank). It has been very clear from the statement of account that an amount of Rs 10, 000 has been debited on 3.12.2007 for Visa card to card transfer (To HSBC Card # [protected]). Pls do the correction at your end. Thanking you, Regards, Saleem K. - Show quoted text - REPLY RCVD TO EMAIL NO. 2 from "[protected]@hsbc.co.in" hide details Jan 10 to [protected]@gmail.com date Jan 10, 2008 7:28 PM subject [Ack] Re: Case 4473763 Kind Attn: Manager (Debt Management) HSBC Credit Card mailed-by hsbc.co.in Dear Customer We refer to your email to [protected]@hsbc.co.in. We request you to please allow us 5 working days, to investigate the matter and we would comprehensively revert to you with the confirmation of action taken. In the interim, we would like to thank you for bringing this matter to our attention as it is feedback such as yours which enables us to improve our services. 2ND REPLY RCVD TO EMAIL NO. 2 from "[protected]@hsbc.co.in" hide details Jan 14 to [protected]@gmail.com date Jan 14, 2008 12:54 PM subject Re: Case 4473763 mailed-by hsbc.co.in Dear Mr Khan We refer your message of 10 January 2008. We regret for the delay in response and for the inconvenience caused. We have noted the concern and wish to inform that we have raised the complaint against concern department regarding the payment with reference to the complaint reference Number # [protected], hence we will write to you after 5 business days regarding the status. Further we also request you to quote the above mentioned reference number to enable us to assist you in this regard. AND SUCH KIND OF EMAILS ARE THE ONLY REPLY I KEEP GETTING EVERY TIME I SEND THEM EMAIL. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 301 Comments | |
Comments
HSBC Credit Card — No Bills from 1 year - Harrasing by mails and phone calls
Hi,I am holding two HSBC credit cards for one card which I received the bills and settled the amounts completely.For another card they didn't send the bill from past 1 year and now they accumulated the interests and service charges and every thing and made a big amount. One month back they sent me a mail asking to make payment before 12hrs or they will file a case against me for which I replied back asking how much is the amount and its ridiculous to give 12hrs without sending bill for 9 months. I didn't get any reply for the mail which I sent. I got the call from HSBC after one month of mail been sent and the first sentence they told me is " Do u want to pay the amount outside or inside the court?" without intimating what and details. I told you people didn't send the bill and accumulated the amount. I will pay the amount I used and little more. They asked me to pay 7800. I told I pay 7000 as I used only 6000 if okay come and collect money immediately they told we will get back to you. But for three days I didnt receive any call from them and suddenly called "Shyama roa " some body sent a mail saying they will cancel my visa and passport and give non bailable warrant even after I informed I will pay 7000 if they provide me the closure letter and the bills provided to me. They keep on harrasing saying my visa and passport will get cancelled and asking same question again and again after agreeing for paying 7000 which is little bit more than what I used. If I want to fraud I could have done for both the cards not for one card.I attached the email proof for which they didn't reply. I also have the recorded call between me and them which they said to pay 7800 and agian sent mail by lawer saying bigger amount.Please save me from bank harrasment.
Thanks
Priya
Credit Card — Wrong charges and connivance of facts
I used Barclays Bank credit card...2702 for a purchase worth of Rs.92, 523 in June 2008. I subsequently paid Rs. 70, 000 on 2nd July 2008 and balance Rs. 22, 000 on 6th jLY 2008. Barclays charged me Rs.3461 as late payment and other charges. I requested Barclays to reverse the charges. Barclays sent me a mail on 20th August 2008 that my request has been granted and they are reversing those Rs.3461 which will be reflected in next month's statement. Barclays NEVER ACTED ON THIS. They did not reverse charges in spite of my repeated requests. They went on charging me accumulated amounts. They delieberately ignored fault on thier part of non reversal. After a head breaking excercise of several months ultiamtely they told me that they have reversed the charges and now i need to pay Rs. 7, 000+. I aksed them to reverse all penaltative charges as they did not act for months and for that i cant be subjected to payment. It was never a deliberate attempt on my part not to pay. They are conspicuosly not listening to this and simply harp on same thing that i need to pay Rs. 7000+ and each month this amount gets accumulated.I told them they are delaying the matter, not understanding either by incapacity or delieberately the two facts of their earlier promise of non reversal and that they cant penalise me for something which they did not act. That they cannot benefit from their own action.On the other hand Barclays thru its collecting agencies chase me for payment as if i have used up thier amount and not paying. I have been telling both to agencies and Barclays that i have already referred the matter to the bank till this is resolved you will not chase me. However, even this also they are not listening. They intrude on my personal times and disturb at home and office and on holidays and odd times.
Barclays doesnt have a registered office or a proper address printed on its card statement or website. Its only PO Box number and call centre numbers. My request to put me in contact with senior executives of the bank and escalate the issue is not even replied by the bank.
The deliberate chaos has resulted into serious harrasment to me and they are after me to cough up money from me conspicuously ignoring failure of a promised action on thier part.
Mayi request to look into this please?
Parimal Vasavada
dear sirmadam
my cread card number - [protected] so my card is expery
i want new cread card, , , , , , , , , ,
s.hemkumar
[protected] ( india tamilnadu in chennai )
[protected] ( india tamilnadu in chennai )
my new address- 8/13 sarojini street, mathiyazhagan nagar, saligramam, chennai-600093
my cread card number - [protected] so my card is expery
i want new cread card, , , , , , , , , ,
s.hemkumar
[protected] ( india tamilnadu in chennai )
[protected] ( india tamilnadu in chennai )
my new address- 8/13 sarojini street, mathiyazhagan nagar, saligramam, chennai-600093
Dear Sir/ Madam,
I had taken a CC ([protected]) from HSBC Bank and have closed it 2-3 Month back, for which i have not received any accknowledgement so far. Further I have never used this card and never request for renewal nor any HSBC official ask me before renewing it, but still i am receiving Payment summary.
Please look into the matter and arrange to issue no objection certificate.
Warm Regrds
Anil Agarwal
I had taken a CC ([protected]) from HSBC Bank and have closed it 2-3 Month back, for which i have not received any accknowledgement so far. Further I have never used this card and never request for renewal nor any HSBC official ask me before renewing it, but still i am receiving Payment summary.
Please look into the matter and arrange to issue no objection certificate.
Warm Regrds
Anil Agarwal
HSBC Credit Card — Billing issues
I have a HSBC credit card, which I was using from last two years.Last month I got a statement stating that total amount to paid is Rs 1800 & also it mentioned a late fee of Rs Rs 400.but actually my purchase was only 1400.when I called customer care centre they said that I didn’t paid 0.28 paisa in last month so for that I need to pay Rs 400 as late fee. I was shocked, when I shouted, executive told me no need to pay Rs 400.after her confirmation I had paid Rs 1400 last month. I had paid bill amount one day late. This month again I got statement stating that my bill for this month is 986, but I didn’t did any transaction. When I checked with customer care I found all charges for late fee for one day including late fee for 400(0.28 paisa).
Can anyone help on this issue, I really shocked & disappointed by HSBC service.
Regards
Prashanth
As per Your Letter 23 June 2009, Please send me the cheque of Rupees 1, 112.60 (Balance Amount)
My Credit Card No.is [protected] (cancelled)
Name : Mahender Kumar Paul Date of Birth 15.1.1953
Address: 108-B, New Layal pur Colony,
Krishana Nagar, Delhi-110051 (INDIA)
Tel No.[protected], 22545961
My Credit Card No.is [protected] (cancelled)
Name : Mahender Kumar Paul Date of Birth 15.1.1953
Address: 108-B, New Layal pur Colony,
Krishana Nagar, Delhi-110051 (INDIA)
Tel No.[protected], 22545961
Dear sir,
i am using the hsbc gold credit for past 4 years([protected]) and i am regularly paying my bill payments.this month since i was out of station i gave the cheque on the due date and it was bounced due to my net banking problem where i coudnt transfer a part amount.again i presented the cheque and it was cleared within 2 days from my actual due date.But when i received the next month statement i was shocked seeing the penalties you had mentioned.I requested the customer care and they could reverse only a part amount not full.
I hereby inform you that hereafter i am not going to use your gold credit card for any transactions.i will pay the balance EMI'S and i will send back you card.
i am using the hsbc gold credit for past 4 years([protected]) and i am regularly paying my bill payments.this month since i was out of station i gave the cheque on the due date and it was bounced due to my net banking problem where i coudnt transfer a part amount.again i presented the cheque and it was cleared within 2 days from my actual due date.But when i received the next month statement i was shocked seeing the penalties you had mentioned.I requested the customer care and they could reverse only a part amount not full.
I hereby inform you that hereafter i am not going to use your gold credit card for any transactions.i will pay the balance EMI'S and i will send back you card.
HSBC — Keep on calling
Sir,My name is sekhar, i am working in M/s Australian foods india Pvt Ltd, phone No[protected], this phone no is given by Company, yearlier Mr. Ravi who left the company 1 year back, this information i have already informed them, but they have not update in the bank and they keep on call us, this is stuipdiety, Even i told them pls go enquiry in thier house. but without moveing from chair simply call me.
pls help from this issue.
Regards
Sekhar G.V
Chennai
HSBC Credit Card — Awful Phone Service.
I've been holding HSBC Credit Cards (3Nos) & also have a Banking Account with HSBC for the last 10yrs, but its really a disappointment to note that the service level of HSBC has really been getting degraded. I spoke to the phone banking office Ms.Salma Mirza today with regards to Lfee & Finance charges on my card, since I've always paid in full & paid on time, but instead of expecting any help or assistance from her, she was rude & trying to advise me on my issues. Besides this whenever I request to speak to Supervisor unfortunately none of your Supervisors are available, as it happened this time that Salma refused to transfer me any of your Supervisors, since she said that all Supervisors are busy in a meeting & none of them are available to attend any Customers. I checked with her that HSBC Supervisors give more importance to their meetings rather than their Customers & she just refused to say anything further, instead suggested me to give a call back incase if I need to the Supervisor.I know for HSBC it would be just another complaint for HSBC & may not at be important to you, but I've been banking with HSBC for almost 10yrs & thought of sharing my most disappointment interaction with HSBC. I assure you that within a week I would go ahead & cancel all my three credit cards & also close my two savings account with HSBC, Luckily I've some other good banks with good service & great offers at the right time. Suggest you to please go ahead & get some good service lessons from some of the other good international banks.
HSBC Credit Card — Pls don't choose the HSBC credit card
HSBC CREDIT CARD DEPARTMENT IS WORST AND FRAUD COMPNAY.dont believe and dont choose to take this type of card. I wanted to know my last payment of statement and last date of payment. My Credit Card No.[protected]. Please inform me immediately.
Kalyan Kumar Debnath.
Kalyan Kumar Debnath.
Sir
I am Rajesh Bhasin credit card no.[protected]. According by your statement, a transaction on date 02.07.09 from friend finder Indian rupees 1242.41/- and in dollar 24.95/- is wrong. That is a fraud case. I have not done this type of any transaction in this date. So i kindly request to you plz. correct my this fraud transaction from my statement or my account. I will not pay single rupee to the HSBC Bank to this type of fraud transaction. I want to close my all adone cards name Geeta Bhasin, Rajeev Bhasin and R.K.Bhasin immediately due to i will not pay annual membership fees from the all adone cards. Plz.solve my both issues immediately.
Regards
Rajesh Bhasin
Mob.- [protected]
I am Rajesh Bhasin credit card no.[protected]. According by your statement, a transaction on date 02.07.09 from friend finder Indian rupees 1242.41/- and in dollar 24.95/- is wrong. That is a fraud case. I have not done this type of any transaction in this date. So i kindly request to you plz. correct my this fraud transaction from my statement or my account. I will not pay single rupee to the HSBC Bank to this type of fraud transaction. I want to close my all adone cards name Geeta Bhasin, Rajeev Bhasin and R.K.Bhasin immediately due to i will not pay annual membership fees from the all adone cards. Plz.solve my both issues immediately.
Regards
Rajesh Bhasin
Mob.- [protected]
Give an online complaint to RBI. You would get justice since all transactions happen through rbi.
assasas
Dear Sir,
My self Mr. Sham Bhandare having your HSBC credit card No.[protected]...
On 26 Oct 2008 I lost my vallet in pune.Along with vallet I lost my credit card also and all my thinks for that I given the police complaint ( FIR) on 27 Oct 2008...
A resput letter given to Neha mam in main branch pune & for the same I am not getting any reply form the bank after given continuous follow up to call center
Here I am requesting you to look into the issue and do the needful
And pl give me the feedback on my mobile No [protected]
Thanks& Regards,
Sham Bhandare
Mob No- [protected]
My self Mr. Sham Bhandare having your HSBC credit card No.[protected]...
On 26 Oct 2008 I lost my vallet in pune.Along with vallet I lost my credit card also and all my thinks for that I given the police complaint ( FIR) on 27 Oct 2008...
A resput letter given to Neha mam in main branch pune & for the same I am not getting any reply form the bank after given continuous follow up to call center
Here I am requesting you to look into the issue and do the needful
And pl give me the feedback on my mobile No [protected]
Thanks& Regards,
Sham Bhandare
Mob No- [protected]
Dear Sir/Madam,
My card no.[protected] Cell.No. [protected]
I checked my e- statement balance Rs.2923.97 I pay all amount as & when i use credit card. Pl. give details for same amount. Last one year i cant receive any statement copy. Pl. check my residence address.
Hemant krishnanath Mankame
1/15, Jai-Laxmi Co-op. Society,
Pd. Dindayal Cross Road,
Thakurwadi, Dombivli - West.
Pin. 421 202
Pl. reply
Thanks,
Hemant Makame
My card no.[protected] Cell.No. [protected]
I checked my e- statement balance Rs.2923.97 I pay all amount as & when i use credit card. Pl. give details for same amount. Last one year i cant receive any statement copy. Pl. check my residence address.
Hemant krishnanath Mankame
1/15, Jai-Laxmi Co-op. Society,
Pd. Dindayal Cross Road,
Thakurwadi, Dombivli - West.
Pin. 421 202
Pl. reply
Thanks,
Hemant Makame
sir,
i am jiten bhati from jodhpur rajasthan india. i have a hsbc credit card and due to customer of hsbc bank they continue call me and tell me about some plan of credit card and insurance and i told him that i am not interested in any plan but they are continue call me.
so sir tell how to stop these call make by hsbc
yours
jiten bhati
[protected]@yahoo.co.in
i am jiten bhati from jodhpur rajasthan india. i have a hsbc credit card and due to customer of hsbc bank they continue call me and tell me about some plan of credit card and insurance and i told him that i am not interested in any plan but they are continue call me.
so sir tell how to stop these call make by hsbc
yours
jiten bhati
[protected]@yahoo.co.in
Dear Sir,
My Cuurent Add has been Change
1/112, Vighnaharta Building,
G.D.Ambekar Marg,
Kalachowki,
Mumbai :- 400033
So Pls post my Credit Card Statement for current address.
My Cuurent Add has been Change
1/112, Vighnaharta Building,
G.D.Ambekar Marg,
Kalachowki,
Mumbai :- 400033
So Pls post my Credit Card Statement for current address.
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+91 22 6680 0001
+91 22 6666 8890
+91 22 2263 6666
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52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400001
I have a HSBC Credit card 2 years back. I didn't use the card from day one on words. When i receive the card the next day i called customer care and requested for cancellation they said OK. I thought it is canceled. After one year i receive a SMS message from HSBC your amount due Rs3000/-. I was shocked again i called customer care they said you have to pay. How can i pay the without using the card.Now frequently they are calling and asking for payment now they are asking Rs5000/-. How it is Sir, From day one on words i did not receive any statements on this card.Today.I am very sorry Please help me on this issue. I am a middle class person how can i pay the payment without using your card.
My credit card No [protected] My Name : PAVAN KUMAR MV
Regards,
PAVAN KUMAR MV
[protected]