[Resolved] ICICI Bank — Harrassment | |
Dear Sir, There used to be a credit card company by the name of Tata Amex that had withdrawn operations approximately 4 to 5 years ago. We used to hold a credit card from that company and also owed them a few thousand rupees. Due to them shutting shop, all their drop boxes etc were withdrawn and we couldn't pay them. Now, after these many years, one man called my husband up and threatened him with dire consquences if the money is not paid immediately. He said he was calling from ICICI Bank and they owned Tata Amex. However, he didn't give us details as to how to make that payment and spoke to him rather rudely. I want to take action against this person/organisation because at no point of time did we refuse to pay back. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
It must be resolved with proper customer service.
i am nitendra nigam.i am a broker in your bank in hfcfd deppartment and my senior mr.ashish awashthi
my fd statement and tds certificate is not recieve and my senior donot support. my brokercode is e-122 895 .my usser id and passwordhasnot given me.
my fd statement and tds certificate is not recieve and my senior donot support. my brokercode is e-122 895 .my usser id and passwordhasnot given me.
Dear Sir,
I am using a ICICI Credit card ([protected] ) from last 3-4 Years. But last month due to some problem i was unable to pay the Billed Amount but I am getting around 50 calls per day from Collection Deaprt. and they are forcing me and tourchering me to make the payment and they are saying will send you the some person at home. I have alreday raised these concern to ICICI c. Care by service request Number - SR[protected]., But still i am getting calls . I have never given in written to the bank that everymonth i will use the card and make the payment on time. If bank will do like that then i think Nobody will take any card on this Condtion. definately i will pay the amount if they have to charge interest they can but why they are bothering me and forcing me .. Sir pls. Kindly hep me really i am frustrated by this behavior by ICICI bank.
Thanks,
Rajnish
I am using a ICICI Credit card ([protected] ) from last 3-4 Years. But last month due to some problem i was unable to pay the Billed Amount but I am getting around 50 calls per day from Collection Deaprt. and they are forcing me and tourchering me to make the payment and they are saying will send you the some person at home. I have alreday raised these concern to ICICI c. Care by service request Number - SR[protected]., But still i am getting calls . I have never given in written to the bank that everymonth i will use the card and make the payment on time. If bank will do like that then i think Nobody will take any card on this Condtion. definately i will pay the amount if they have to charge interest they can but why they are bothering me and forcing me .. Sir pls. Kindly hep me really i am frustrated by this behavior by ICICI bank.
Thanks,
Rajnish
Please help me Sir!!!
Why is ICICI the worst bank in the world? By Mark David ([protected])
SL. DATE SPECIFICS ISSUES COST
NO. incurred
1 March 2007 I had paid a cheque to ICICI Bank in which I had put the worng month (i.e. July 2007; instead of March 2007). The bank called me and immediately I released a fresh cheque with correct month and the amount was cleared. I had, however, requested the bank to send back the cheque. BUT, ICICI said that they cannot send back any cheque but that I could HOT LIST the cheque. I was told that when a cheque is HOT LISTED it will not be presented. So I agreed and placed a request to HOT LIST the cheque for Rs. 22, 000 which was dated July 2007 I wanted the cheque back but I was not given the same / I was forced to HOT LIST the cheque which was not supposed to be presented / When I pushed for this I was told that, it was MYT FAULT for writing the wrong month on the cheque.
2 June 2007 Now in June I get my statement from ICICI basis which I released a cheque of Rs. 40, 000 dated July 2007. BUT, to my astonishment I get an sms saying that a cheque of Rs. 22, 000 has been received by ICICI with thanks. Now I panic because I'm asking myself that I deposited a cheque of Rs. 40, 000 and where is the balance. So I call ICICI and I am made to wait for approx. 35 minutes. Then a phone executive says that they have received a cheque of Rs. 22, 000 and not Rs. 40, 000. So I tell them that I had paid Rs. 40, 000 and then they say that they will call me back. Obviously, they do not and I'm worried now. So I call ICICI again and after another 20+ minutes wait I get to hear that they also have a cheque for Rs. 40, 000. Now I have realized that the Rs. 22, 000 cheque was the HOT LISTED cheque that they have decided to present. Who's fault is it that ICIC present a HOT LISTED cheque? Imagine the tension till this gets resolved for me. Where is the balance Rs. 18, 000 gone and it was a good 5 - 7 hours before I realized this. Let me remind you that it was me who realized that the HOT LISTED cheque was the one presented by this so called PROFESSIONAL BANK called ICICI
3 March 2008 My credit card balance was Rs. 38 +
4 6th March 2008 Deposited cheque for Rs. 35, 000 into drop box. Cheque was dated 9th March 2008.
5 15th March 2008 Confirmation from Vijaya Bank that Rs. 35, 000 has been paid to ICICI Bank vide last 5 transactions on debot card
6 15th March 2008 Checked available balance on ICICI card and it showed Rs. 35, 000 +. So I filled fuel for Rs. 2000 and drew cash of Rs. 13, 000. Now in my mind I should have Rs. 20, 000 available balance, right
7 16th March 2008 Went to Little Italy, Indiranagar, BLR with wife, son and an important Client. Bill for Rs. 1400+ declined. Restaurant full of customers and my card was declined 4 times. Each time was a huge embarrassment. I seldom carry cash and neither does my wife. So my wife had to scan for a UTI ATM; found one and drew cash from it. In the meantime the embarrassement continues as my Client offers to pay (He could not wait till my wife returned). He paid and left while I waited. My wife returns with the cash and I just could not allow the episode to continue. So I drove to my Clients house which is in Yellahanka and after a 1 . 5 hour drive managed to return his money. The worst part was that I made 6 calls to the ICICI exec the same day. Waited for an average of 25 minutes before I got to speak to an operator. Each time was a different operator. Each one of them had NO IDEA why after paying Rs. 35, 000 did my balance show so low a balance. Now imagine what am I thinking - "ICICI are CHEATS and they're robbing me only my Rs. 20, 000 that I should have as balance. Anyways, I lodged a complaint (SR[protected] with a person by name, RAkesh. He apologized for the error and said that it will take 2 days to rectify. Now in the evening I felt I should just check again. I spoke to a female rep of ICICI after waiting as usual and what she told blew my mind. "Sir, ICICI has paid back Rs. 22, 000 to Vijaya Bank because your cheque was post dated as 9th March 2008, while it was deposited on the 6th March 2008. I literally fell off my seat and when I enquired further she said that she needs to check. I wait for 30+ minutes and she returns telling me that, she can take a complaint because she does not know what the error with ICICI is.
8 16th March 2008 I requested to speak to an ICICI manager latest by the following day (i.e. 17th March 2008)
9 17th March 2008 Refer email sent (First email to ICICI Bank with subject reading, "ICICI coming across as cheats". No one from ICICI called me and I was forced to call myself. No one from ICICI, each time I called, could tell me where my Rs. 20, 000 had vanished. Mental torture continues. Imagine the mental torture of not knowing why was ICICI trying to rob me…
10 17th March 2008 Repeated calls but to no avail. TWO Email sent and got no response
11 18th March 2008 Repeated calls but to no avail. ONE Email sent and got no response
12 18th March 2008 Spoke to one BABU of ICICI. He made me wait for 30 minutes and said that he will call back. Obviously, the deligent working ICICI did not call me back Mental torture continues
13 18th March 2008
14 19th March 2008 Repeated calls but to no avail. TWO Email sent and got no response Mental torture continues
15 19th March 2008 Spoke to one Ms. Roja who said that the issue is still not sorted out and that I need to wait. ICICI will call me, she said Mental torture continues
16 19th March 2008 Could not bear the thought that ICIC was cheating me and robbing me. I called again the ICICI exec, who said that if I needed to meet an ICICI Manager then I would have to visit the head office on MG Road. I left office and reached ICICI Bank on MG Road after 45 minutes driving time. I waited in line and then was told that I needed to go to Mythri Towers, Bommanahalli. I was given 3 LAN numbers which I called 17 times and not once was the lines answered. Then I managed to locate the place after a drive time of 1 . 50 hours. In the meantime I applied for half day leave as I wanted to sort this one out. I met with Shivank (Collections Manager) AND only then (After waiting for an hour) did he tell me that Rs. 22, 000 was taken back by ICICI because of a cheque that did not clear in July 2007. Imagine the shock, anger and frustration... I tore the card into 6 pieces and gave it to Shivank and told him that ICICI can take a LONG and HARD walk because that is the end of my association with ICICI ICICI sleeping since July 2007??? / ICICI decides to simply acquire money without informing the customer???? / Who knows if this is true and if ICICI has really not collected the amount??? My mind tell me that ICICI are cheats, criminals, crooks and robbers... What does your mind tell you???? Rs. 3500 time cost / Rs. 200 fuel cost
17 28th March 2008 Repeated calls to me from ICICI / SMS'es asking for dues of 50K approx. I sent a mail to ICICI Suddenly everyone in ICICI calls for money. Nobody called when I had a problem, right. ICICI works very delligently you see when they need to complete a robery
18 6th April 2008 Another sms and I sent mail to ICICI complaining of harrasement Mental torture begins again
19 8th April 2008 Received email from Shivank telling me to mark mails to customer care and an email id was provided. So I forwarded all emails till then exchanged
20 9th April 2008 Compensation for mental torture, harrasement, sub standard service, terrible response time, unsolicited sms'es sought after by me No response to email
21 9th April 2008 Shyam from ICICI[protected] calls me and demands for payments. I sent ane mail to ICICI. Shyam tells me that he will speak to ICICI BOSSES and get back. Neither he nor ICICI gets back. He mentioned that he will revert by 10th of April 2008 Mental torture and harrasement starts again
22 10th April 2008 Got an email from customer care telling me to log my complaint through the www.icici.com portal. I did just that No response as usual
23 11th April 2008 I sent an email to ICICI seeking compensation No response as usual
24 13th April 2008 Shilpa (ICICI) called me from[protected] and she asked me to pay now. I sent email to ICICI Mental torture and harrasement starts again and she had no idea of the issues
25 14th April 2008 Received from from ICICI customer care telling me that NO compensation can be made and that I will have to pay full amount. Why no compensation ICICI does not bother to explain. Mental torture and harrasement continues
26 15th April 2008 Sent mail to ICICI for compensation No response as usual
27 15th April 2008 Received from from ICICI customer care telling me that NO compensation can be made and that I will have to pay full amount. Why no compensation ICICI does not bother to explain. Mental torture and harrasement continues
28 16th April 2008 Nagaraj from ICICI calls me and tells me that if I do not pay then he will come to my office and collect. I tell him please come!!! I send an email to ICICI Harrasement and mental torture continues. Nagaraj had no idea about the issues
29 16th April 2008 Aquel calls me from ICICI Bank and I narrate the entire episode. Spent 30 minutes on phone. He obviously had no idea of the issues. He threatens to collect money so I tell him to take a walk. I send an email to ICICI Harrasement and mental torture continues. Aquel had no idea about the issues
30 18th April 2008 ICICI sends an email saying that no compensation will be given Why no compensation ICICI does not bother to explain. Mental torture and harrasement continues
31 18th April 2008 Joginder of ICICI calls and says that he wants me to pay. So I narrate the entire apathy again. Spent 45 minutes on the call. AND, he says that I will come and meet me. I welcome him. He was supposed to meet with me the next day at 1000 hrs, at my office. I postpone meetings for the day and I wait for him. He does not show up ICICI is the worst bank in the world. Rs. 2500 time cost
32 28th April 2008 Sent mail to ICICI for compensation No response as usual
33 29th April 2008 Received sms from ICICI to pay up. I sent email to ICICI claiming compensation. Mail marked to Shivank as well Mental torture and harrasement continues
34 29th April 2008 Shivank responds nby email telling me to make payments - a one liner email and I'm supposed to obey!!!
35 29th April 2008 I reply to Shivanks email and claim compensation No response to that mail from Shivank
36 30th April 2008 Sent mail to ICICI and marked friends on BCC. Several revert to me and tell me to take ICICI to court and file police complaint for harrasement
37 2nd May 2008 Sent mail to ICICI seeking compensation
38 2nd May 2008 Shanker from ICICI calls me and I have to narrate the whole episode all over again (8th time I'm doing this now since the beginning) Shanker had no idea of the issues. Mental torture and harrasement continues
39 6th May 2008 Sent mail to ICICI seeking compensation No response as usual
40 8th May 2008 SMS received from ICICI asking me to pay. Responded with email back seeking compensation No response as usual
41 9th May 2008 Letter received from ICICI to my office address. ICICI decided to change my mailing address. No reason why. I responded with an email enquiring why the mailing address was changed Mental torture and harrasement continues
42 9th May 2008 ICICI sends me an email asking me to update my status. I reply saying that I would do so when ICICI are ready to compensate me No response as usual
43 13th May 2008 Sent mail to ICICI Bank seeking compensation
44 13th May 2008 Got a call from ICICI Bank from number[protected]. The caller asked for payments. Spent 25 minutes briefing him about the issues and he said that he will get back to me the next day. He did not. I sent an email to ICICI
45 14th May 2008 Email from ICICI saying that my credit card has been de-activated. Is ICICI notr reading mails. In March 2008 I have told ICICI that I broke my card and given to Shivank. BUT, they kept my card still active. What a joke. Is the ploy then to hope that someone misuses so that ICICI can harrass the customer further to pay???
46 14th May 2008 Naren from ICICI calls me and asks for money. I told him that I cannot brief him all over again. AND, he tells me that he is not around to listen but is here to collect. I sent an email to ICICI Mental torture and harrasement continues
47 19th May 2008 Sent email to ICICI seeking compensation No response as usual
48 28th May 2008 Received sms + bill from ICICI. Sent mail seeking compensation and not BILLS and sms'es Mental torture and harrasement continues
49 4th June 2008 Sent email to ICICI seeking compensation No response as usual
50 7th June 2008 ICICI Bank collection guy calls me and threatens to visit me for payments. I tell him that he is welcome to meet me. He says that will come in at 100 hrs the following morning. I postpone meetings and he does not turn up. Neither does he call and inform. I sent an email to ICICI Mental torture and harrasement continues Rs. 2500 time cost
51 11th June 2008 Received letter from ICICI Bank dated 27th May 2008. I sent a mail telling ICICI not to harrass me and that I wanted to be compensated. No explanation as to why was I not entitled to compensation Mental torture and harrasement continues
52 12th, 14th June 2008 Sent email to ICICI seeking compensation
53 16th June 2008 Received sms from ICICI about some stupid i-mint points. I sent ICICI an email telling them that they can keep the 11, 000 + points I had earned on my card and ensure I get compensated first i-Mint points when there is an issue; when I have broken my card into pieces etc
54 20th June 2008 Another ICICI Collections Manager from [protected] calls and asks for payments. He tells me that I have to tell him where to come and collect the payments. He says that I must pay. When I tell that ICICI has to pay me he just hangs up. I send an email to ICICI Exactly how the worst bank in the world would react. Mental torture and harrasement continues
55 23rd June 2008 Another collection agent from ICICI, who refused to give me his name calls me. He abuses and is very rude. I have to explain the entire episode to him and he tells me that if I do not oay he will visit my home. I welcome him to my office the next day. He says he will come before 1200 hrs. He does not turn up ICICI is the worst bank in the world. Mental torture and harrasement continues Rs. 2500 time cost
56 25th June 2008 5 agents call me in 2 days. So I sent ICICI not to ask collection agents to call, abuse, harrass and stand me up on meetings No response as usual Rs. 3500 time cost
57 27th June 2008 Email seeking compensation sent to ICICI No response as usual
58 7th July 2008 Received another bill… Amount keeps increasing; but my compensation seek does not!!! Sent email to ICICI telling them to save paper, effort and more money by not harrassing and torturing me Mental torture and harrasement continues
59 2nd August 2008 A duplicate of the previous staement is sent. I sent email to ICICI seeking compensation Mental torture and harrasement continues
60 5th August 2008 Email sent to ICICI seeking compensation
61 7th August 2008 Ravikumar of ICICI Bank calls. I explain the whole scenario all over again. Spent 45 minutes on phone. He says he will get back within 2 days - I laughed!!! Mental torture and harrassment continues Rs. 2500 time cost
62 8th August 2008 Ravi Kumar calls again and I'm impressed now. He says he will meet me the same day AND alas! He does not show up. I cancelled meeting and lost out again Mental torture and harrasement continues. No cares about the apathy of the customer by ICICI Rs. 5000 time cost
63 11th August 2008 Gajendra from ICICI Bank calls me and asks for payments. I have to narrate the entire episode again to him. He has no idea about any issues and says that he was told to just go and collect the money from me. He does not show up as usual Mental torture and harrassment continues Rs. 5000 time cost
64 30th August 2008 Another bill sent by ICICI and I reverty with an email to ICICI requesting for compensation Mental torture and harrasement continues
65 6th September 2008 SMSM received from ICICI asking for payments. I sent an email to ICICI seeking compensation Mental torture and harrasement continues
66 13th September 2008 Collection goons of ICICI bank call me. They had no idea of any issue but did not want me to explain - thank God for small mercies here. BUT, they said that they will come and meet me. Obviously, they never showed up and kept me waiting for 2 hours in office Mental torture and harrasement continues Rs. 5000 time cost
67 13th September 2008 Tulsi from ICICI sends me a mail telling me to write to an id which I have done so 30 times over. The same I wrote back to Tulsi
68 27th September 2008 Receievd another bill with an increasing amount… Sent an email to ICICI seeking compensation Mental torture and harrasement continues
69 3rd October 2008 Now a female caller from ICICI calls and asks for money. I ask her for an email id and I forward all mails to her. Mental torture and harrassment continues
70 3rd October 2008 Posted a complaint with consumer watch (Times of India)
71 7th October 2008 John Victor sends an email saying that attempts to call me were made. This is rubbish as I never avoid calls as a principle. I write back to John and ICICI saying the same No response as usual
72 9th October 2008 John Victor calls me back within pre-determined time frames and I'm impressed. I had to narrate the entire episode again. John promised to get back on / before the 14th of October 2008 in writing. I sent an email detailing the discussions with John to ICICI Rs. 2500 time cost
73 14th October 2008 No revert from John (BUT, that I expected anyways from the worst bank in the world) and so I sent him an email No response as usual
74 18th October 2008 Sent John and ICICI an email that I was still waiting for a revert No response as usual
75 20th October 2008 Sent email to ICICI seeking compensation No response as usual
76 28th October 2008 I get another bill so I sent ICICI a mail seeking compensation No response as usual
77 28th October 2008 Got a call from My Voice (Times) and I narrated the entire episode. They advised me to lodge a police complaint
78 30th October 2008 Sent email seeking compensation
79 30th October 2008 Received another bill from ICICI. Sent email seeking compensation
80 13th November 2008 ICICI Collection Goon ANAND calls and threatens me with dire consequences if I did not pay. I ask for his email id and forward all mails with CC's to ICICI Mental torture, threats and harrassment continues
81 17th November 2008 Received a letter from District Legal Services and responded by writing to ICICI that I did not care what threats and other harrasement methods they use on me - IT WILL NOT WORK one bit. I want to be compensated, I wrote - period Mental torture, threats and harrassment continues Rs. 2500 time cost
82 19th, 21st, 22nd, 24th, 27th November 2008 5 sms received asking me to pay. I sent an email asking for my compensation No response as usual
83 27th November 2008 FINALLY ICICI Head Service Quality send me an email saying that my complaint has been registered - SR 97609953 / Response expected on - 3rd December 2008 What a joke… It takes so many months for a complaint to be registered??? Worst bank or what????
84 29th November 2008 ICICI Manager Sudarshan calls and asks for payments. He has no idea of the issues When ICICI seeks time to respond, why do they call and harrass????
85 5th Decvember 2008 No revert from Sheetal of Head Service Quality of ICICI so I sent her an email
86 6th December 2008 HSQ Sheetal sends an email extending the response date Isn't 10 months long enough???? Joke it is for me and the rest of my community
97 17th December 2008 Fresh response time from HSQ
98 23rd December 2008 Fresh response time from HSQ
99 24th December 2008 Telco with Sheetal for 45 minutes. Documented and sent on email. Had to narrate the entire episode to Sheetal What a joke this is. After so many times on going over the issues I still have to do it… Rs. 2500 time cost
100 30th December 2008 HSQ Sheetal sends an email extending the response date
101 5th January 2009 HSQ Sheetal sends an email extending the response date
102 12th January 2009 HSQ Sheetal sends an email extending the response date
103 13th January 2009 Female ICICI person calls and asks for money. So I get her email id and forward all the mails. She had no idea of the issues What a joke this is. After so many times on going over the issues I still have to do it…
104 19th January 2009 HSQ Sheetal sends an email extending the response date
105 23rd January 2008 Received sms from [protected] asking for payments. Sent ICICI an email asking for compensation Mental torture and harrasement continues
106 27th January 2009 HSQ Sheetal sends an email extending the response date
107 28th January 2009 Sunanda Rao calls and asks for payments. I tell her that I cannot keep narrating the episode and apathies. So I send her an email of all the mails Mental torture and harrassment continues
108 3rd February 2009 HSQ Sheetal sends an email extending the response date
109 5th February 2009 Received an sms / call from ICICI; from number[protected] asking me to PAY. Sent a mail to ICICI seeking compensation
110 6th February 2009 ICICI Banks Ashok calls and asks for payments. When I tell him that ICICI has to pay me he asked that I explain the whole thing to him. I said I cannot and asked for his email id. He told me that he does not have an email id. So I hung up and he never called back What a joke this is. After so many times on going over the issues I still have to do it… Mental torture and harrassment continues while HSQ take time to revert Rs. 2500 time cost
111 6th February 2009 Now I have a Mohammed calling me and asking for payments. So I narrate the whole thing to him over telephone. He says he will get back and he never did Mental torture and harrassment continues Rs. 2500 time cost
112 9th February 2009 HSQ Sheetal sends an email extending the response date
113 13th February 2009 HSQ Sheetal sends an email extending the response date
114 19th February 2009 HSQ Sheetal sends an email extending the response date
115 24th February 2009 Ruchi takes 25 minutes of my time and then was Priya who called too from[protected]. Both ICICI people who had no idea of the issues and were simply asking when I will pay. I told them that there were issues and then I had to explain the whole episode to Ruchi. Spemnt an hour on the complete telco What a joke this is. After so many times on going over the issues I still have to do it… Mental torture and harrassment continues while HSQ take time to revert Rs. 2500 time cost
116 24th February 2009 HSQ Sheetal sends an email extending the response date
117 4th March 2009 HSQ Sheetal sends an email extending the response date
118 9th March 2009 HSQ Sheetal sends an email extending the response date
119 17th March 2009 HSQ Sheetal sends an email extending the response date
120 23rd March 2009 HSQ Sheetal sends an email extending the response date
121 28th March 2009 HSQ Sheetal sends an email extending the response date
122 3rd April 2009 HSQ Sheetal sends an email extending the response date
123 8th April 2009 HSQ Sheetal sends an email extending the response date
124 13th April 2009 HSQ Sheetal sends an email extending the response date
125 23rd April 2009 HSQ Sheetal sends an email extending the response date
126 28th April 2009 Singing playback to get me to pay my bills!!! SMS'es received 3 nos. Sent mail to ICICI for compensation
127 29th April 2009 HSQ Sheetal sends an email extending the response date
128 6th May 2009 HSQ Sheetal sends an email extending the response date
129 12th May 2009 HSQ Sheetal sends an email extending the response date
130 15th May 2009 ICICI Female Caller asks me when I would pay. I said that there is an issue and she asks me to explain it to her. So I spent another 40 monutes to explain and she says she will call me back - but she does not ICICI is the PITS you see!!! Rs. 2500 time cost
131 18th May 2009 HSQ Sheetal sends an email extending the response date
132 20th May 2009 FINALLY a response from the worst bank in the world. I get an email with a revised statement of Rs. 56K+… After so many many months they send me this… What a waste of time, effort and money… Can oyu imagine this… BUT, I want my compensation and ICICI has to pay - period. So I responded by email tellking ICICI just that ICICI will have to PAY - period
133 21st May 2009 While my email sent to ICICI in response to this new statement was not responded to; I get a new mail with the same statement ICICI does not respond to my mail but re-sends the previous same mail.
134 21st May 2009 AND, I get the same mail again… So I forward my mail again to ICICI
135 22nd May 2009 ICICI sends me the same mail again
136 25th May 2009 I get an email from HSQ Sheetal who says that ICICI has acted in the most delligent manner and that I must pay… I tell her to answer my questions in my mail to ICICI ICICI is the worst bank in the world
137 27th May 2009 HSQ Sheetal introduces OMBUDSMAN to resolve the issue vide email Another person for me to start narrating the apathy!!!
138 27th May 2009 I send Gopalkrishna an email with all the email communication and request that he provide me with his contact details; so that I could take him through MY SIDE of the oddyssey
139 5th June 2009 OMBUDSMAN sends me an email saying that, he has asked ICICI for information and that I should be getting a call from ICICI. I respond saying that I would be obliged to help
140 6th June 2009 While I’m waiting and waiting and waiting another ICICI Bank person called me from the mobile number 095908 – 05992. He had no idea of the issues and I had to reveal the whole sordid episode all obver again. So I did Now isn't this the heights???? Rs. 2500 time cost
141 15th June 2009 OMBUDSMAN sends me a mail telling me that he will respond by the 24th June 2009
142 24th June 2009 "Received sms dated 23/6/2009 : “Your credit card statement for card 4X008 has been emailed to [protected]@wings-promos.com.
Received sms dated 24/6/2009 @ 0932 / 0938 hrs: “Non payment on your ICICI credit card XXXX8008 is spoiling your credit history. Pay total dues or call customer care and press 173
"
143 24th June 2009 OMBUDSMAN tells me that ICICI has acted most delligently and I fall off my chair… Even Jack the Ripper would know who the crooks here is…
144 24th June 2009 I responded to the most STUPID response since the time the issue started with an email challenging the OMBUDSMAN's decision to judge that ICICI has acted delligently. Tell me everyone reading this, is not this how the worst bank in the world would operate. I told the OMBUDSMAN that now I realize that ICICI is really far far worse I want my compensation and just like ICICI loves to simply charge extras and cheat so will my compensation be increased as time goes by. I want rs. 1, 50, 000 as compensation as of this moment
145 25th June 2009 Its close to 0100 hrs and I have taken 5 hours to prepare this analysis and detailed note of all my communication on the issue Rs. 10, 000
146 28th June 2009 Received sms from ICICI to be preparade for a service call. Harrassment and mental torture continues
147 28th June 2009 Received call from ICICI from[protected] where a recorded message says that, if I do not pay I will lose credibility or something to that effect Harrassment and mental torture continues
148 30th June 2009 Received email from OMBUDSMAN saying according to some act I have to pay and I do not have justification for compensation. As I have been doing since the first communication to ICICI, I have replied by email saying that what ICICI is doing is not right. ICICI has to compensate me and not harrass me. I am being harrased to the point of suicide which if you went through the turn of events you will realize just, why is ICICI is worst bank in the world (According to me) Told ICICI that I will pay but ICICI has to compensate me first…
Why is ICICI the worst bank in the world? By Mark David ([protected])
SL. DATE SPECIFICS ISSUES COST
NO. incurred
1 March 2007 I had paid a cheque to ICICI Bank in which I had put the worng month (i.e. July 2007; instead of March 2007). The bank called me and immediately I released a fresh cheque with correct month and the amount was cleared. I had, however, requested the bank to send back the cheque. BUT, ICICI said that they cannot send back any cheque but that I could HOT LIST the cheque. I was told that when a cheque is HOT LISTED it will not be presented. So I agreed and placed a request to HOT LIST the cheque for Rs. 22, 000 which was dated July 2007 I wanted the cheque back but I was not given the same / I was forced to HOT LIST the cheque which was not supposed to be presented / When I pushed for this I was told that, it was MYT FAULT for writing the wrong month on the cheque.
2 June 2007 Now in June I get my statement from ICICI basis which I released a cheque of Rs. 40, 000 dated July 2007. BUT, to my astonishment I get an sms saying that a cheque of Rs. 22, 000 has been received by ICICI with thanks. Now I panic because I'm asking myself that I deposited a cheque of Rs. 40, 000 and where is the balance. So I call ICICI and I am made to wait for approx. 35 minutes. Then a phone executive says that they have received a cheque of Rs. 22, 000 and not Rs. 40, 000. So I tell them that I had paid Rs. 40, 000 and then they say that they will call me back. Obviously, they do not and I'm worried now. So I call ICICI again and after another 20+ minutes wait I get to hear that they also have a cheque for Rs. 40, 000. Now I have realized that the Rs. 22, 000 cheque was the HOT LISTED cheque that they have decided to present. Who's fault is it that ICIC present a HOT LISTED cheque? Imagine the tension till this gets resolved for me. Where is the balance Rs. 18, 000 gone and it was a good 5 - 7 hours before I realized this. Let me remind you that it was me who realized that the HOT LISTED cheque was the one presented by this so called PROFESSIONAL BANK called ICICI
3 March 2008 My credit card balance was Rs. 38 +
4 6th March 2008 Deposited cheque for Rs. 35, 000 into drop box. Cheque was dated 9th March 2008.
5 15th March 2008 Confirmation from Vijaya Bank that Rs. 35, 000 has been paid to ICICI Bank vide last 5 transactions on debot card
6 15th March 2008 Checked available balance on ICICI card and it showed Rs. 35, 000 +. So I filled fuel for Rs. 2000 and drew cash of Rs. 13, 000. Now in my mind I should have Rs. 20, 000 available balance, right
7 16th March 2008 Went to Little Italy, Indiranagar, BLR with wife, son and an important Client. Bill for Rs. 1400+ declined. Restaurant full of customers and my card was declined 4 times. Each time was a huge embarrassment. I seldom carry cash and neither does my wife. So my wife had to scan for a UTI ATM; found one and drew cash from it. In the meantime the embarrassement continues as my Client offers to pay (He could not wait till my wife returned). He paid and left while I waited. My wife returns with the cash and I just could not allow the episode to continue. So I drove to my Clients house which is in Yellahanka and after a 1 . 5 hour drive managed to return his money. The worst part was that I made 6 calls to the ICICI exec the same day. Waited for an average of 25 minutes before I got to speak to an operator. Each time was a different operator. Each one of them had NO IDEA why after paying Rs. 35, 000 did my balance show so low a balance. Now imagine what am I thinking - "ICICI are CHEATS and they're robbing me only my Rs. 20, 000 that I should have as balance. Anyways, I lodged a complaint (SR[protected] with a person by name, RAkesh. He apologized for the error and said that it will take 2 days to rectify. Now in the evening I felt I should just check again. I spoke to a female rep of ICICI after waiting as usual and what she told blew my mind. "Sir, ICICI has paid back Rs. 22, 000 to Vijaya Bank because your cheque was post dated as 9th March 2008, while it was deposited on the 6th March 2008. I literally fell off my seat and when I enquired further she said that she needs to check. I wait for 30+ minutes and she returns telling me that, she can take a complaint because she does not know what the error with ICICI is.
8 16th March 2008 I requested to speak to an ICICI manager latest by the following day (i.e. 17th March 2008)
9 17th March 2008 Refer email sent (First email to ICICI Bank with subject reading, "ICICI coming across as cheats". No one from ICICI called me and I was forced to call myself. No one from ICICI, each time I called, could tell me where my Rs. 20, 000 had vanished. Mental torture continues. Imagine the mental torture of not knowing why was ICICI trying to rob me…
10 17th March 2008 Repeated calls but to no avail. TWO Email sent and got no response
11 18th March 2008 Repeated calls but to no avail. ONE Email sent and got no response
12 18th March 2008 Spoke to one BABU of ICICI. He made me wait for 30 minutes and said that he will call back. Obviously, the deligent working ICICI did not call me back Mental torture continues
13 18th March 2008
14 19th March 2008 Repeated calls but to no avail. TWO Email sent and got no response Mental torture continues
15 19th March 2008 Spoke to one Ms. Roja who said that the issue is still not sorted out and that I need to wait. ICICI will call me, she said Mental torture continues
16 19th March 2008 Could not bear the thought that ICIC was cheating me and robbing me. I called again the ICICI exec, who said that if I needed to meet an ICICI Manager then I would have to visit the head office on MG Road. I left office and reached ICICI Bank on MG Road after 45 minutes driving time. I waited in line and then was told that I needed to go to Mythri Towers, Bommanahalli. I was given 3 LAN numbers which I called 17 times and not once was the lines answered. Then I managed to locate the place after a drive time of 1 . 50 hours. In the meantime I applied for half day leave as I wanted to sort this one out. I met with Shivank (Collections Manager) AND only then (After waiting for an hour) did he tell me that Rs. 22, 000 was taken back by ICICI because of a cheque that did not clear in July 2007. Imagine the shock, anger and frustration... I tore the card into 6 pieces and gave it to Shivank and told him that ICICI can take a LONG and HARD walk because that is the end of my association with ICICI ICICI sleeping since July 2007??? / ICICI decides to simply acquire money without informing the customer???? / Who knows if this is true and if ICICI has really not collected the amount??? My mind tell me that ICICI are cheats, criminals, crooks and robbers... What does your mind tell you???? Rs. 3500 time cost / Rs. 200 fuel cost
17 28th March 2008 Repeated calls to me from ICICI / SMS'es asking for dues of 50K approx. I sent a mail to ICICI Suddenly everyone in ICICI calls for money. Nobody called when I had a problem, right. ICICI works very delligently you see when they need to complete a robery
18 6th April 2008 Another sms and I sent mail to ICICI complaining of harrasement Mental torture begins again
19 8th April 2008 Received email from Shivank telling me to mark mails to customer care and an email id was provided. So I forwarded all emails till then exchanged
20 9th April 2008 Compensation for mental torture, harrasement, sub standard service, terrible response time, unsolicited sms'es sought after by me No response to email
21 9th April 2008 Shyam from ICICI[protected] calls me and demands for payments. I sent ane mail to ICICI. Shyam tells me that he will speak to ICICI BOSSES and get back. Neither he nor ICICI gets back. He mentioned that he will revert by 10th of April 2008 Mental torture and harrasement starts again
22 10th April 2008 Got an email from customer care telling me to log my complaint through the www.icici.com portal. I did just that No response as usual
23 11th April 2008 I sent an email to ICICI seeking compensation No response as usual
24 13th April 2008 Shilpa (ICICI) called me from[protected] and she asked me to pay now. I sent email to ICICI Mental torture and harrasement starts again and she had no idea of the issues
25 14th April 2008 Received from from ICICI customer care telling me that NO compensation can be made and that I will have to pay full amount. Why no compensation ICICI does not bother to explain. Mental torture and harrasement continues
26 15th April 2008 Sent mail to ICICI for compensation No response as usual
27 15th April 2008 Received from from ICICI customer care telling me that NO compensation can be made and that I will have to pay full amount. Why no compensation ICICI does not bother to explain. Mental torture and harrasement continues
28 16th April 2008 Nagaraj from ICICI calls me and tells me that if I do not pay then he will come to my office and collect. I tell him please come!!! I send an email to ICICI Harrasement and mental torture continues. Nagaraj had no idea about the issues
29 16th April 2008 Aquel calls me from ICICI Bank and I narrate the entire episode. Spent 30 minutes on phone. He obviously had no idea of the issues. He threatens to collect money so I tell him to take a walk. I send an email to ICICI Harrasement and mental torture continues. Aquel had no idea about the issues
30 18th April 2008 ICICI sends an email saying that no compensation will be given Why no compensation ICICI does not bother to explain. Mental torture and harrasement continues
31 18th April 2008 Joginder of ICICI calls and says that he wants me to pay. So I narrate the entire apathy again. Spent 45 minutes on the call. AND, he says that I will come and meet me. I welcome him. He was supposed to meet with me the next day at 1000 hrs, at my office. I postpone meetings for the day and I wait for him. He does not show up ICICI is the worst bank in the world. Rs. 2500 time cost
32 28th April 2008 Sent mail to ICICI for compensation No response as usual
33 29th April 2008 Received sms from ICICI to pay up. I sent email to ICICI claiming compensation. Mail marked to Shivank as well Mental torture and harrasement continues
34 29th April 2008 Shivank responds nby email telling me to make payments - a one liner email and I'm supposed to obey!!!
35 29th April 2008 I reply to Shivanks email and claim compensation No response to that mail from Shivank
36 30th April 2008 Sent mail to ICICI and marked friends on BCC. Several revert to me and tell me to take ICICI to court and file police complaint for harrasement
37 2nd May 2008 Sent mail to ICICI seeking compensation
38 2nd May 2008 Shanker from ICICI calls me and I have to narrate the whole episode all over again (8th time I'm doing this now since the beginning) Shanker had no idea of the issues. Mental torture and harrasement continues
39 6th May 2008 Sent mail to ICICI seeking compensation No response as usual
40 8th May 2008 SMS received from ICICI asking me to pay. Responded with email back seeking compensation No response as usual
41 9th May 2008 Letter received from ICICI to my office address. ICICI decided to change my mailing address. No reason why. I responded with an email enquiring why the mailing address was changed Mental torture and harrasement continues
42 9th May 2008 ICICI sends me an email asking me to update my status. I reply saying that I would do so when ICICI are ready to compensate me No response as usual
43 13th May 2008 Sent mail to ICICI Bank seeking compensation
44 13th May 2008 Got a call from ICICI Bank from number[protected]. The caller asked for payments. Spent 25 minutes briefing him about the issues and he said that he will get back to me the next day. He did not. I sent an email to ICICI
45 14th May 2008 Email from ICICI saying that my credit card has been de-activated. Is ICICI notr reading mails. In March 2008 I have told ICICI that I broke my card and given to Shivank. BUT, they kept my card still active. What a joke. Is the ploy then to hope that someone misuses so that ICICI can harrass the customer further to pay???
46 14th May 2008 Naren from ICICI calls me and asks for money. I told him that I cannot brief him all over again. AND, he tells me that he is not around to listen but is here to collect. I sent an email to ICICI Mental torture and harrasement continues
47 19th May 2008 Sent email to ICICI seeking compensation No response as usual
48 28th May 2008 Received sms + bill from ICICI. Sent mail seeking compensation and not BILLS and sms'es Mental torture and harrasement continues
49 4th June 2008 Sent email to ICICI seeking compensation No response as usual
50 7th June 2008 ICICI Bank collection guy calls me and threatens to visit me for payments. I tell him that he is welcome to meet me. He says that will come in at 100 hrs the following morning. I postpone meetings and he does not turn up. Neither does he call and inform. I sent an email to ICICI Mental torture and harrasement continues Rs. 2500 time cost
51 11th June 2008 Received letter from ICICI Bank dated 27th May 2008. I sent a mail telling ICICI not to harrass me and that I wanted to be compensated. No explanation as to why was I not entitled to compensation Mental torture and harrasement continues
52 12th, 14th June 2008 Sent email to ICICI seeking compensation
53 16th June 2008 Received sms from ICICI about some stupid i-mint points. I sent ICICI an email telling them that they can keep the 11, 000 + points I had earned on my card and ensure I get compensated first i-Mint points when there is an issue; when I have broken my card into pieces etc
54 20th June 2008 Another ICICI Collections Manager from [protected] calls and asks for payments. He tells me that I have to tell him where to come and collect the payments. He says that I must pay. When I tell that ICICI has to pay me he just hangs up. I send an email to ICICI Exactly how the worst bank in the world would react. Mental torture and harrasement continues
55 23rd June 2008 Another collection agent from ICICI, who refused to give me his name calls me. He abuses and is very rude. I have to explain the entire episode to him and he tells me that if I do not oay he will visit my home. I welcome him to my office the next day. He says he will come before 1200 hrs. He does not turn up ICICI is the worst bank in the world. Mental torture and harrasement continues Rs. 2500 time cost
56 25th June 2008 5 agents call me in 2 days. So I sent ICICI not to ask collection agents to call, abuse, harrass and stand me up on meetings No response as usual Rs. 3500 time cost
57 27th June 2008 Email seeking compensation sent to ICICI No response as usual
58 7th July 2008 Received another bill… Amount keeps increasing; but my compensation seek does not!!! Sent email to ICICI telling them to save paper, effort and more money by not harrassing and torturing me Mental torture and harrasement continues
59 2nd August 2008 A duplicate of the previous staement is sent. I sent email to ICICI seeking compensation Mental torture and harrasement continues
60 5th August 2008 Email sent to ICICI seeking compensation
61 7th August 2008 Ravikumar of ICICI Bank calls. I explain the whole scenario all over again. Spent 45 minutes on phone. He says he will get back within 2 days - I laughed!!! Mental torture and harrassment continues Rs. 2500 time cost
62 8th August 2008 Ravi Kumar calls again and I'm impressed now. He says he will meet me the same day AND alas! He does not show up. I cancelled meeting and lost out again Mental torture and harrasement continues. No cares about the apathy of the customer by ICICI Rs. 5000 time cost
63 11th August 2008 Gajendra from ICICI Bank calls me and asks for payments. I have to narrate the entire episode again to him. He has no idea about any issues and says that he was told to just go and collect the money from me. He does not show up as usual Mental torture and harrassment continues Rs. 5000 time cost
64 30th August 2008 Another bill sent by ICICI and I reverty with an email to ICICI requesting for compensation Mental torture and harrasement continues
65 6th September 2008 SMSM received from ICICI asking for payments. I sent an email to ICICI seeking compensation Mental torture and harrasement continues
66 13th September 2008 Collection goons of ICICI bank call me. They had no idea of any issue but did not want me to explain - thank God for small mercies here. BUT, they said that they will come and meet me. Obviously, they never showed up and kept me waiting for 2 hours in office Mental torture and harrasement continues Rs. 5000 time cost
67 13th September 2008 Tulsi from ICICI sends me a mail telling me to write to an id which I have done so 30 times over. The same I wrote back to Tulsi
68 27th September 2008 Receievd another bill with an increasing amount… Sent an email to ICICI seeking compensation Mental torture and harrasement continues
69 3rd October 2008 Now a female caller from ICICI calls and asks for money. I ask her for an email id and I forward all mails to her. Mental torture and harrassment continues
70 3rd October 2008 Posted a complaint with consumer watch (Times of India)
71 7th October 2008 John Victor sends an email saying that attempts to call me were made. This is rubbish as I never avoid calls as a principle. I write back to John and ICICI saying the same No response as usual
72 9th October 2008 John Victor calls me back within pre-determined time frames and I'm impressed. I had to narrate the entire episode again. John promised to get back on / before the 14th of October 2008 in writing. I sent an email detailing the discussions with John to ICICI Rs. 2500 time cost
73 14th October 2008 No revert from John (BUT, that I expected anyways from the worst bank in the world) and so I sent him an email No response as usual
74 18th October 2008 Sent John and ICICI an email that I was still waiting for a revert No response as usual
75 20th October 2008 Sent email to ICICI seeking compensation No response as usual
76 28th October 2008 I get another bill so I sent ICICI a mail seeking compensation No response as usual
77 28th October 2008 Got a call from My Voice (Times) and I narrated the entire episode. They advised me to lodge a police complaint
78 30th October 2008 Sent email seeking compensation
79 30th October 2008 Received another bill from ICICI. Sent email seeking compensation
80 13th November 2008 ICICI Collection Goon ANAND calls and threatens me with dire consequences if I did not pay. I ask for his email id and forward all mails with CC's to ICICI Mental torture, threats and harrassment continues
81 17th November 2008 Received a letter from District Legal Services and responded by writing to ICICI that I did not care what threats and other harrasement methods they use on me - IT WILL NOT WORK one bit. I want to be compensated, I wrote - period Mental torture, threats and harrassment continues Rs. 2500 time cost
82 19th, 21st, 22nd, 24th, 27th November 2008 5 sms received asking me to pay. I sent an email asking for my compensation No response as usual
83 27th November 2008 FINALLY ICICI Head Service Quality send me an email saying that my complaint has been registered - SR 97609953 / Response expected on - 3rd December 2008 What a joke… It takes so many months for a complaint to be registered??? Worst bank or what????
84 29th November 2008 ICICI Manager Sudarshan calls and asks for payments. He has no idea of the issues When ICICI seeks time to respond, why do they call and harrass????
85 5th Decvember 2008 No revert from Sheetal of Head Service Quality of ICICI so I sent her an email
86 6th December 2008 HSQ Sheetal sends an email extending the response date Isn't 10 months long enough???? Joke it is for me and the rest of my community
97 17th December 2008 Fresh response time from HSQ
98 23rd December 2008 Fresh response time from HSQ
99 24th December 2008 Telco with Sheetal for 45 minutes. Documented and sent on email. Had to narrate the entire episode to Sheetal What a joke this is. After so many times on going over the issues I still have to do it… Rs. 2500 time cost
100 30th December 2008 HSQ Sheetal sends an email extending the response date
101 5th January 2009 HSQ Sheetal sends an email extending the response date
102 12th January 2009 HSQ Sheetal sends an email extending the response date
103 13th January 2009 Female ICICI person calls and asks for money. So I get her email id and forward all the mails. She had no idea of the issues What a joke this is. After so many times on going over the issues I still have to do it…
104 19th January 2009 HSQ Sheetal sends an email extending the response date
105 23rd January 2008 Received sms from [protected] asking for payments. Sent ICICI an email asking for compensation Mental torture and harrasement continues
106 27th January 2009 HSQ Sheetal sends an email extending the response date
107 28th January 2009 Sunanda Rao calls and asks for payments. I tell her that I cannot keep narrating the episode and apathies. So I send her an email of all the mails Mental torture and harrassment continues
108 3rd February 2009 HSQ Sheetal sends an email extending the response date
109 5th February 2009 Received an sms / call from ICICI; from number[protected] asking me to PAY. Sent a mail to ICICI seeking compensation
110 6th February 2009 ICICI Banks Ashok calls and asks for payments. When I tell him that ICICI has to pay me he asked that I explain the whole thing to him. I said I cannot and asked for his email id. He told me that he does not have an email id. So I hung up and he never called back What a joke this is. After so many times on going over the issues I still have to do it… Mental torture and harrassment continues while HSQ take time to revert Rs. 2500 time cost
111 6th February 2009 Now I have a Mohammed calling me and asking for payments. So I narrate the whole thing to him over telephone. He says he will get back and he never did Mental torture and harrassment continues Rs. 2500 time cost
112 9th February 2009 HSQ Sheetal sends an email extending the response date
113 13th February 2009 HSQ Sheetal sends an email extending the response date
114 19th February 2009 HSQ Sheetal sends an email extending the response date
115 24th February 2009 Ruchi takes 25 minutes of my time and then was Priya who called too from[protected]. Both ICICI people who had no idea of the issues and were simply asking when I will pay. I told them that there were issues and then I had to explain the whole episode to Ruchi. Spemnt an hour on the complete telco What a joke this is. After so many times on going over the issues I still have to do it… Mental torture and harrassment continues while HSQ take time to revert Rs. 2500 time cost
116 24th February 2009 HSQ Sheetal sends an email extending the response date
117 4th March 2009 HSQ Sheetal sends an email extending the response date
118 9th March 2009 HSQ Sheetal sends an email extending the response date
119 17th March 2009 HSQ Sheetal sends an email extending the response date
120 23rd March 2009 HSQ Sheetal sends an email extending the response date
121 28th March 2009 HSQ Sheetal sends an email extending the response date
122 3rd April 2009 HSQ Sheetal sends an email extending the response date
123 8th April 2009 HSQ Sheetal sends an email extending the response date
124 13th April 2009 HSQ Sheetal sends an email extending the response date
125 23rd April 2009 HSQ Sheetal sends an email extending the response date
126 28th April 2009 Singing playback to get me to pay my bills!!! SMS'es received 3 nos. Sent mail to ICICI for compensation
127 29th April 2009 HSQ Sheetal sends an email extending the response date
128 6th May 2009 HSQ Sheetal sends an email extending the response date
129 12th May 2009 HSQ Sheetal sends an email extending the response date
130 15th May 2009 ICICI Female Caller asks me when I would pay. I said that there is an issue and she asks me to explain it to her. So I spent another 40 monutes to explain and she says she will call me back - but she does not ICICI is the PITS you see!!! Rs. 2500 time cost
131 18th May 2009 HSQ Sheetal sends an email extending the response date
132 20th May 2009 FINALLY a response from the worst bank in the world. I get an email with a revised statement of Rs. 56K+… After so many many months they send me this… What a waste of time, effort and money… Can oyu imagine this… BUT, I want my compensation and ICICI has to pay - period. So I responded by email tellking ICICI just that ICICI will have to PAY - period
133 21st May 2009 While my email sent to ICICI in response to this new statement was not responded to; I get a new mail with the same statement ICICI does not respond to my mail but re-sends the previous same mail.
134 21st May 2009 AND, I get the same mail again… So I forward my mail again to ICICI
135 22nd May 2009 ICICI sends me the same mail again
136 25th May 2009 I get an email from HSQ Sheetal who says that ICICI has acted in the most delligent manner and that I must pay… I tell her to answer my questions in my mail to ICICI ICICI is the worst bank in the world
137 27th May 2009 HSQ Sheetal introduces OMBUDSMAN to resolve the issue vide email Another person for me to start narrating the apathy!!!
138 27th May 2009 I send Gopalkrishna an email with all the email communication and request that he provide me with his contact details; so that I could take him through MY SIDE of the oddyssey
139 5th June 2009 OMBUDSMAN sends me an email saying that, he has asked ICICI for information and that I should be getting a call from ICICI. I respond saying that I would be obliged to help
140 6th June 2009 While I’m waiting and waiting and waiting another ICICI Bank person called me from the mobile number 095908 – 05992. He had no idea of the issues and I had to reveal the whole sordid episode all obver again. So I did Now isn't this the heights???? Rs. 2500 time cost
141 15th June 2009 OMBUDSMAN sends me a mail telling me that he will respond by the 24th June 2009
142 24th June 2009 "Received sms dated 23/6/2009 : “Your credit card statement for card 4X008 has been emailed to [protected]@wings-promos.com.
Received sms dated 24/6/2009 @ 0932 / 0938 hrs: “Non payment on your ICICI credit card XXXX8008 is spoiling your credit history. Pay total dues or call customer care and press 173
"
143 24th June 2009 OMBUDSMAN tells me that ICICI has acted most delligently and I fall off my chair… Even Jack the Ripper would know who the crooks here is…
144 24th June 2009 I responded to the most STUPID response since the time the issue started with an email challenging the OMBUDSMAN's decision to judge that ICICI has acted delligently. Tell me everyone reading this, is not this how the worst bank in the world would operate. I told the OMBUDSMAN that now I realize that ICICI is really far far worse I want my compensation and just like ICICI loves to simply charge extras and cheat so will my compensation be increased as time goes by. I want rs. 1, 50, 000 as compensation as of this moment
145 25th June 2009 Its close to 0100 hrs and I have taken 5 hours to prepare this analysis and detailed note of all my communication on the issue Rs. 10, 000
146 28th June 2009 Received sms from ICICI to be preparade for a service call. Harrassment and mental torture continues
147 28th June 2009 Received call from ICICI from[protected] where a recorded message says that, if I do not pay I will lose credibility or something to that effect Harrassment and mental torture continues
148 30th June 2009 Received email from OMBUDSMAN saying according to some act I have to pay and I do not have justification for compensation. As I have been doing since the first communication to ICICI, I have replied by email saying that what ICICI is doing is not right. ICICI has to compensate me and not harrass me. I am being harrased to the point of suicide which if you went through the turn of events you will realize just, why is ICICI is worst bank in the world (According to me) Told ICICI that I will pay but ICICI has to compensate me first…
Sir, i hereby inform u that ur bank not deducted emi from ecs from Canara Bank. sir, i had paid 31 emi upto july but month of august is not deducted emi from ecs from said bank.
sir, yesterday i had contact she said i m sending all details at the earliest. sir, i do not know my account no. of personal loan of rs.50000.
my mobile no. [protected]
sir, yesterday i had contact she said i m sending all details at the earliest. sir, i do not know my account no. of personal loan of rs.50000.
my mobile no. [protected]
icici bank is not solving the customer problems it is not good to company
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23614
Pending
2050
Resolved
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+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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I have resign from the company.
As per the Appointment letter states that the Notice Period is 30 Days. On non serving of notice period the Gross salary need to be paid. I resign with no notice and ready to pay for the unserved day.
My resignation is accepted with 90 days notice. And not releiving me. Instead of relieving me thay harrassing me. I required a relieving letter.
I have escalated the matter to the Chairmand and Head of HR too. No resolution.
Regards,
Arif Khan