ICICI Bank — Loan issue and crap service

9 Reviews
Hyderabad, Hyderabad District, Andhra Pradesh, India

I took 10 Lakhs personal loan from ICICI in Jan 2013. I was told by ICICI Relationship Manager and ICICI sales person that I get 0% pre payment charges as corporate offer. RM promised me that I will get that mentioned in welcome letter, but i didn't get that and I got as usual 5%. When I called him he said he will send new welcome letter with pre payment waiver with in 10 days. Now it has been 45 days but nothing happened. I talked to him about this issue for more than 10 times before raising a complaint at ICICI site.

I raised complaint twice and we get message that they will contact us in 7 days but it never happened, finally I escalated it to "Mr. Saurabh Singh, Senior General Manager and Head - Customer Service", still no call. ICICI bank doesn't maintain any track of these complaints as we don’t get any confirmation email or any complaint number to track.

Initially I thought it is only few employees are cheating but now I believe entire bank runs on cheating, I cannot believe they are doing this to a customer who has Savings account, ICICI prudential and Loan customer.

Loan Number: LPHYD[protected]

Kiran Batta.
Complaint comments  8 Comments     Updated: Share0Tweet0


Dear Mr.Kiran,

We are sorry to hear about your experience. We have made a note of your Loan Number. Our official will get back to you soon to assist you.

ICICI Bank Customer Service Team.
Hello ICICI Bank Care,

Will I ever get a call from your official? Its been more than 10 days I raised concern I didn't even got a call to understand my problem forget about resolution. If you are not interested then say so, I will go to other medium.

Kiran Batta.
Still No call from so called ICICI official. Are they busy or dont care aboout customer?
Dear Mr. Batta,

We understand that our official had contacted you and addressed your concern.

ICICI Bank Customer Service Team.
Dear sir, I had an savings account number[protected] in Nalgonda branch It was said to me that I was selected as pre- qualified customer to get credit card and it has been dispatched on 05/02/2016 but your team has quoted delivery address incorrect so bluedart courier service has been sent back and it was resent again on 12th February through speed post and to my surprise when I have tracked status it is showing that delivery mis sent and they are again sending it back I don't know why it is happening repeatedly. Too much of negligence to send a credit card then upon what trust should I continue my account I got vexed and fed up I don't need any credit card tell your responsible team to go hell with that Very soon I even switch my account. Worst service ever experienced
Regards. Paparao.Atluri

It seems ICICI bank is cheating with so many people, i suggest change your bank's name to cheat fund bank. Since long time i have been also complaing that a nominal recharge of Rs. 149/- was done for my Reliance Jio connection which failed from payment gateway which was also confirmed by JIO but you people don't even bother to reverse the amount and when i email you raising the concern what reply i get is elaborate your concern though i already had mentioned every detail along with all possible screenshots to make it clear that recharge was unsuccessful but than who cares you are busy in cheating more people. Anyway my savings account no.[protected], i wrote this message out of frustration because i have no faith in ICICI Bank, officials might reply to this letter to pretend that they are helpful but they will never resolve the issue. Keep earning crores of rupees by cheating small amounts from hundreds of people every day.

John Mallick.
I have requested top up loan on mention date since there is no update from Bank. Please do the needful
sir please call immediately my contact [protected]

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