ICICI Bank — Loan issue and crap service
Hyderabad, Hyderabad District, Andhra Pradesh, India
I took 10 Lakhs personal loan from ICICI in Jan 2013. I was told by ICICI Relationship Manager and ICICI sales person that I get 0% pre payment charges as corporate offer. RM promised me that I will get that mentioned in welcome letter, but i didn't get that and I got as usual 5%. When I called him he said he will send new welcome letter with pre payment waiver with in 10 days. Now it has been 45 days but nothing happened. I talked to him about this issue for more than 10 times before raising a complaint at ICICI site.
I raised complaint twice and we get message that they will contact us in 7 days but it never happened, finally I escalated it to "Mr. Saurabh Singh, Senior General Manager and Head - Customer Service", still no call. ICICI bank doesn't maintain any track of these complaints as we don’t get any confirmation email or any complaint number to track.
Initially I thought it is only few employees are cheating but now I believe entire bank runs on cheating, I cannot believe they are doing this to a customer who has Savings account, ICICI prudential and Loan customer.
Loan Number: LPHYD[protected]
|8 Comments Updated:||Share0Tweet0|