[Resolved]  ICICIcredit Card — icici credit card gupta arp

Address:

Bangalore, Karnataka

Hi sir,

This is Arpana Pathi from Bangalore. I have been a victim of ICICI Credit card department. Due to some monetory issues i was not able to clear my ICICI credit card dues. Later last month on[protected], a person called me at 10:30 AM saying he is from legal department and some police might come to arrest me if i did not pay my total outstanding due of 29,300/- and asked me to make the payment by 12:00 PM the very same day. I was scared and sold my jewels to get the required money (as i did not have that amount at that time). He did not even show mercy and didnt even give me 24hrs to arrange for the amount. being a lady, i was scared and arranged for the money. and asked my husband to make the payment at the whitefield branch ICICI bank and send the scan copy of the receipt to the mail id's told by the legal department executive. Aftr which i immediately called the ICICi customer care and informed them about the same and they told me that i would receive the final settlement letter within 10working days which i did not recieve even after one month. That legal department official also assured me that i would receive no-due certificate and my name will be cancelled from CIBIL within 45 days which i did not receive and that person's mobile number is out of order/disconnected! today when i call to icici cust care to follow-up on my final settlement, they are saying that its not updated on the database, and that i need to go to some bommanahalli icici branch and ask for the final settlement if any which they cannot cofirm completely!!!

The official was very very rude and said thats the procedure and if i dont abide she shall disconnect the call !! now they have charged me outstanding as 9000/- Rs again..!!!!!!!!! i am in a complete mess..these guys have cheated me..i am scared now if the Bommanahalli branch people dont provide me the final settlement letter what shall i do.. plz help me. I have the receipt of the amount paid at the branch i.e. 29,300/- cash payment.

Plz help me

i have contacted icici customer care more than 5times of which 3 of them disconnected!!
Spoke to settlement department who told me that whatever payment i did was not towards final settlement and blamed me for my foolishness and told me how can you trust someone who calls you and asks you to make payment without providing settlement letter!!! the person i spoke to was vinod ([protected]) who said he is calling from court and is sending police to arrest me!!!! and when i asked the settlement letter he said not to talk much and just make the payment in the icici branch and take the transaction id which is the settlement id!! in this situation what on hell should i have done??? i dont understand double games like icici bank!!!!!!!!!!!
My payment for 29,300/- cash transaction id is - M3205268
Complain number lodged is SR[protected]
This is the mail sent to the two mail ids as told by that executive:

From: reetesh gupta [mailto:[protected]@rediffmail.com]
Sent: None
To: sanjay.[protected]@icicibank.com; icicicorp.[protected]@gmail.com
Cc: [protected]@rediffmail.com; [protected]@yahoo.co.in
Subject: Payment Details for ICICI Card No. - [protected]

Hi,
Here are the payment details for ICICI Credit Card No. - [protected] which is in the name of Arpana Pathi.

Total Amount of Payment made - Rs. 29300/-.

Transaction Number - M3205268

I am attaching the pay-in-slip with the transaction number of the payment made.

Kindly send me the Full and Final Settlement letter.

Thanks
Reetesh Gupta
H/O Arpana Pathi
[protected][protected][protected][protected]
Plz help me from this mishap. i dont have money to pay anything more. i dont have job. i am a housewife. plz help me to get my settlement letter as promised.
icici is a reputed bank and i dont expect such a misbehaviour with its customers..
When sent the grievience readdressal to the escalation mode personal, they are getting back to me again and again by some date stating that they are looking into it. No solution till date. I need this resolved ASAP because as the days pass by, bank can ask me why i delayed!!!!!!!!
my Ph number is [protected]
mail id is [protected]@yahoo.co.in
plz call me to resolve this.