[Resolved]  Idea Mobile Prepaid — credit not recd in recharge

From: Grievance Delhi [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Monday, March 15, 2010 8:51 PM
To: Rajeev Bhatt
Subject: RE: NOT RECD BALANCE OF RECHARGE

Dear Mr. Bhatt,

Thank you for writing to us.

With reference to your mail and as per our subsequent telephonic conversation, we acknowledge your concern regarding the recharge against your Idea Mobile Number [protected].

Further, we would like to reiterate that the amount of Rs. 50/- has been credited towards your Idea Connection dated March 15, 2010.

Thanks & Regards,

Nodal Officer Desk
________________________________________
Idea Cellular Limited - Delhi
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 from your postpaid mobile or 4444 from prepaid mobile and [protected] from a landline to know more about IDEA
________________________________________
From: Rajeev Bhatt [mailto:[protected]@smcindiaonline.com]
Sent: Saturday, March 13, 2010 10:21 AM
To: 'Rajeev Bhatt'; Grievance Delhi; Grievance UP East
Cc: Appellate Delhi
Subject: RE: NOT RECD BALANCE OF RECHARGE



From: Rajeev Bhatt [mailto:[protected]@smcindiaonline.com]
Sent: Saturday, March 06, 2010 5:10 PM
To: 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'
Cc: 'appellate.[protected]@idea.adityabirla.com'
Subject: FW: NOT RECD BALANCE OF RECHARGE

No matter resolved till date
Please reply

From: Rajeev Bhatt [mailto:[protected]@smcindiaonline.com]
Sent: Friday, March 05, 2010 10:42 AM
To: 'appellate.[protected]@idea.adityabirla.com'
Subject: FW: NOT RECD BALANCE OF RECHARGE



From: Rajeev Bhatt [mailto:[protected]@smcindiaonline.com]
Sent: Friday, March 05, 2010 10:40 AM
To: 'ccare.[protected]@idea.adityabirla.com'; 'appellate.[protected]@idea.adityabirla.com'; 'appellate.[protected]@idea.adityabirla.com'
Subject: NOT RECD BALANCE OF RECHARGE

Dear Sir, madam

I have a idea pre paid connection having mobile no [protected] in the name NEERAJ KUMAR
I recharge thorough your one dearer at Daryaganj Delhi on date[protected] easy recharge of Rs 101= through his mobile I get massage for the same recharger successfully whet I cont to dealer he give me transition no DL[protected] And when I cont to customer care at idea through mobile he not give me satisfactory answer also disconnect my call without any clarification I try many time for the same but no any positive response recd also call automatically disconnect now I am very uncomforted and not time to follow the same also someone tell me we will not give you any credit for the same and disconnect my call redhly

Therefore you are requested to give me update or satisfactory response immediately or close my no with immediate effect by sending proper email, also I give you more Rs,. 101 (Rupees one hundred one ) to growth of your company, if you will treat with your customer like this this is very good performance of company

Once you are again requested to send me email you giving me credit or not, that’s why I will go to court for the
same
Note as per your service and customer care response I am not interested to cont…. your service now I will go for another service provider suspend my no after getting more recharge once today after getting your response


Thanks for such behavior with me to idea (ADITYA BIRLA GROUP)


THANKS
NEERAJ KUMAR
TEL NO[protected]EXT7576
MOBILE NO [protected],