[Resolved]  IFB Industries — Washing Machine Not working(Service is not good, no further response from service centre)

I had faced the washing machine not working problem during the september month and we have informed to the local Service centre "Sowbharnika Electronics-Pondicherry" we got the response from them on 09Oct09. As per the Service man (Mr.Prakash) suggestion we need to change the timer, so he has replaced the Timer and charged Rs.3565/-. He also cut the Hot water inlet and we haven't get any valuable comments regarding this.
After 10days the system gets again struggled(Not working) and then we have informed toservice centre so many times and not get the response after two months Mr.Sargunam attended the machine and unscrewed it then went. I'm also working in the product orient company and I know how we are responding the customer even in the maintenance phase too. We are much irritated by the service centre, we are keep on compliaing but there is no response from the service centre(Two more persons(Including Mr.Sargunam) was visited the machine again and they went without any comments, even they didn't touch the machine). We have also informed to Mr.Senthil(Pondicherry Service Incharge) This type of behavior leads us to going to the consumer court on the service centre and on IFB.

We also got the comments from the Service Centre is the warrantee is over, Is the warrantee is over then the washing machine name changed to some one?

Hope I can get the positive feedback for this compliant and immediate response from IFB service centre.

More Details:
1. IFB Elena 5KG Front loading
2. Shop we bought the machine: Vasanth & Co., Pondicherry,
3. Service Centre complained - Sowbharnika Electronics, Pondicherry.

Note: I have attached the snap shot of the cash bills from the Vasanth & Co and Service centre for your reference.