[Resolved]  IFB Industries Ltd. Corporate Office, East Kolkata Township, Kolkata - 700107 — NON delivery of product

I recommend you not to buy that particular model coz its a useless one just meant to heat yr stuff a little bit. Service is very Poor, Spares unavailabe, all MWO imported from China & Sold in India. I am really cursing for buying Anything of the above company.

i purchase IFB 20 sc1 model microvave oven from manjeet electronics 1as january 2008.
now it has decloped corrosion inside and its door switch is also malfunctioning. i think IFB ha lost control quality and landing in to the worst quality area lower then local make.
after lot of follow up. no body is giving proper response.
now this big company is making bad products and its staff is also bad.

Dear Sir or Madam:,
October 30, 2008

I’m a Customer of an IFB Washing Machine. I have purchased a washing Machine (DIGITAL 5KG) from VIVEKS, NANGANALLUR, and CHENNAI in the month of December2007. The serial no. Of the Machine is 3653, purchase date 15/12/07.
From the starting onwards we are facing frequent mechanical problems in the Machine, listing the problems

1/ Heavy Vibration due to imbalance of stone. And the balance screws get unscrewed and the stone is been disturbed and shifted down.
2/ Tub Breakage
3/ Top Stone screws loosen up etc. Overall the machine is not used continuously for a 3 to 4 days time.

This problem is been highlighted through Customer care No. and given humpty no. Of complaints. People come from XECLL CARE, for our area. The problem will be attended on namesake only after many no. Of follow up calls from our side.
After small corrections the problem will highlight once again after 3 to 4 days. Till today we have raised 25 to 30 times of complaints. The problem is not analyzed properly and corrected once for all. The People normally come from XCELL CARE after raising the complaint by 7 days after many follow up calls and also not attend the problem correctly. Now all the complaint has been raised, the same been extended to 25 days, till today the problem is not been solved.
Because of the same, we have a big fight within our family members and totally disturbed because of the same.
And also the people we recommended to buy this M/C all working very good and they have no problem in the Machine.

So, Kindly consider this as the priority and do the needful in correcting the Machine once for all. IF not pls replace us the Machine.

Expecting the reply at the earliest through mail / phone call.

Sincere Customer,

G.SEETHARAMAN
[protected]

I purchased one micr wave oven from IFB Industries in Nov2008 from delhi (Invice no-DEL/NTS/3262/08-09 dt.19/11/08). After great persuation demonstrater came and installed the unit but it did't work.Ilodged many complaints and sent mailsto the company but all proved futile.
Ithink IFB has downgraded his product quality and moreover no body is ready to listen to customers. Now I would like to advice all my frinds and colleagues not to go for IFB products.
Rajio Singh

i had purchased senorita plus 5kg on oct 5 2008, to show demo it took guysfor 4-5 days to come and we had problem of machine not working inspite of several complaints no one turned up. after repeated followup guy came and changed the mother board and still the problem was not solved we had the water from the machine leaking, yet no solution was arrived. ifb guys donot have perfectly trained service guys not even one guy who can identify and solve problems in one shot .Even if they do attaend they go back saying there is no spares-model failure

So, Kindly consider this as the priority and do the needful in correcting the Machine once for all. IF not pls replace us the Machine.

regards
vijayakumar.M.R.
[protected]

I purchased IFB washing machine on[protected], Model No. DIGITAL 5 K.g., Serial No. B-3021. Expiry date for my warrenty is[protected].It has stopped working. It shows E1, P1, E6 in turns. For past two days I have been constantly trying your numbers[protected] and 39004321. Either none responds or it comes engaged. I am disappointled with your customer care department. Please act ASAP. Prof. Vibhuti Patel, Phone[protected].

The IFB customer care service is very poor...Send ur genuine customer care phone no of Kolkata...Alwys all the lines are remain busy..That is very irritating for the customers.
Please reply as soon as possible.

I AM AGREE WITH U DEAR, BECAUSE I AM ALSO FACING THIS TYPE OF PROBLEM 2ND TIME I BOUGHT WASHING MACHINE AFTER SALE SERVICE OF THE COMPANY IS VERY POOR EVEN ONE MAN NAME RAJESH VERMA AFTER SALE SERVICE INCHARGE IS ALSO MAKING FASLE PROMISE, 5 DAYS BACK I BOUGHT CONVECTION MICRO WAVE, THAT IS NOT WORKING EVEN SERVICE ENGG CAME AND TOLD ME THAT THIS PRODUCT IS FAULTY AND U MUST REPLACE THIS AND MR RAJESH VERMA WILL DO IT I CALLED ME 100 TIMES AND REQUESTING HIM BUT HE SAY TODAY IT WILL COME EVEN 5 DAYS GONE BUT I DONT KNOW WHERE MR VERMA AND HIS PRODUCT, SO MY ADVICE TO EVERY ONE NOT TO BUY IFB PRODUCT AFTER SALES SERVICE IS VERY POOR.

shifted from Nagpur with fully automated washing machine that was locked by your authorised representative. Now i am unable to use the same and awaiting for a authorised person of IFB who can unlock the washing machine immediately. My address is Mr. Samir Saha, Flat G/1, Priyodarshini Appartment, 95, Raja S.C Mallick Road( opposite Axis Bank, Garia Branch) Kolkata..My mob nos are [protected] and [protected]

I bought Senator 6 kg from Arvindra Electronics, Chandigarh. Machine was good for few months but all of a sudden heavy vibrations started. After few complaints technician showed up and told me that he fixed it. Now it has gone worst. It moves from one place to another (heavy vibrations). I have complained twice now but nobody has turned up so far.I am really getting frustrated with this machine and IFB's lousy customer service.
1192 Top Floor Sector 8C Chandigarh
[protected]
Bobby Minhas

Yes I agree, I too had the same experience. I bought IFB 5.5 digital in March 2009. The machine vibrates heavily and shifts its place. The screws of the balancing ring loosened due to vibration and the broke off. Ultimately through repeated follow ups (over a month) the machine was replaced. But even now the new machine also keeps vibrating and shifting around. we now use it like a semi automatic machine .ie we use the machine to wash and then we dry using our hands. There seems to be some basic fault in their design, installation and manufacture and hence they have such poor quality of products. I have already discourged most of my friends to stop purchasing IFB and I sincerey hope that the company goes bankrupt and stops cheating us people with such mediocore products.

my ifb dishwasher which was purchased in bombay was functioning perfectly well but after coming to kolkata I didnt get a single authorised person who is dedicated to the company to come and repair my dishwasher(model name:zephyr) .service people had come once, they dont have time to wait for the full cycle of one hour and see the final washing which is extremely irritating.the final phase of the washing testifies the health of the machine .no one picks up the phone in the service centre.can anybody guide me where is the service centre in south kolkata ?i am planning to change my dishwasher as well as my washing machine which is of IFB make due to the poor service.

I had purchased fully automated washing machine last year. The machine keeps malfunctioning and despite numerous request, the service executives does not solves the problems rather he keeps prompting on selling his own products saying this will solve the problem

Hallo, My name is Mrinmoy Champader.I am just finishing my course advance diploma(2-years) in NIIT(behala)which track was bisnuss system & information management.I want to satisfy a official job in IFB company.

I am sending this information from 8, Dinabandhu Mitra Path, City Centre, Durgapur-713216 about the non functioning of my newly purchased microwave oven (model---30S2) which is being purchased from Sun Battery & Electronics, Bhiringhee, Benachitty, Durgapur on 24/06/2010 .Your local service centre people could not rectify/repair the gadget due to non availability of some spare .I, being a person of Senior Manager of Durgapur Steel Plant, facing lot of problems in my family while making ready of my meal(lunch) due to non availability of the Oven. Pl enquire my case and keep me FAITH ON YOUR PRODUCT AND SERVICE.Thanking You______ Jaydeb Biswas

I’m a Customer of an IFB Washing Machine model Senorita DX SR.NO.WT SENDX B 000815 I have purchased Machine in Delhi in the month of March 2008 with extending waranty of 02 years.
since starting onwards we are facing frequent mechanical problems in the Machine

Vibration problem is been highlighted through Customer care No. and given humpty no. Of complaints. People come. The problem will be attended on namesake only after many no. Of follow up calls from our side technician showed up and told me that he fixed it. Now it has gone worst. It moves from one place to another (heavy vibrations). I have complained twice now but nobody has turned up so far.I am really getting frustrated with this machine and IFB's lousy customer service.

But now our machine is dead since 13 july, 2010 and after number of complaint no one ready to solve the problem. Even customer care took 15 days to reply my mail.

This is the service of IFB Cusomer care and after taking this worst experience i will never recomend to anyone to use IFB products.

IFB is cheater company.


jagdish singh - [protected]

i file several complaint to ur udaipur engen. sales officer mr ankit, jaipur officer mr alok and othersa regardin cheating and chjange partes when machine washing degital frountr lodin given to them
but no responce
so i[censored] need to help call me [protected]
udaipur rajasthan
sanjay kumar shah
advocate raj hih court

My microoven is not working and i have lodged several complaints in your Tolfree number as well as the service centre since the last 3 weeks. Last week a service technician comes, tells that a component needs to be replaced which he will do on 7th. Feb...Alas!! today is 13th. Every time the tolfree number conveys that the complain has been forwarded to the service centre and the service centre says that they are looking into the issue and will revert...Revert is a word not there in IFB's dictionary i believe now. I have never encountered such bad service with any of my home appliances...can someone help and assure services...i am not demanding any compensations...plz.

I purchased sonarita washing machine at Jaipur in Jan 2009 with extende warrantee untill Jan.2013. Machine worked OK untill Sept. 2011 but from Oct.2011 the machine giving frequent problem of heavy vibrations, Knocking sound and tilting tendency.The problem was once attended in Oct.2011 but same problem repeated in early. Nov.2011. The machine is under Breakdown now. I donot know what to do. The service people at Jaipur are of very poor attitude. Only God help the company servive
N R JAIN
[protected]

Very Poor Response