[Resolved] IFB Washing Machine — Service persons not attending

 
1180 Reviews
 thankuamal
My IFB washing machine is under AMC and I am in chennai.In spite of the repeated request to the help line no service persons are attending the machine,The manager at Chennai is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

Complaint marked as Resolved Mar 15, 2017
IFB Industries Customer Care's response, May 30, 2016
Dear Debashish Nayak,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
IFB Industries Customer Care's response, May 30, 2016
Dear Debashish Nayak,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team
IFB Industries Customer Care's response, Jun 01, 2016
Dear Sushmat,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments  1179 Comments     Updated: Share0Tweet0Share0

Comments

i am shariff from bangalore this is the bad experince i have with IFB ROYAL SERVICES bangalore branch
mr ravi and mukul are the managers the worst service providers

i have booked a complaint on 28/12/2008 nobody responded the complaint, Even after repeated calls to service cente, r now they have have updated in records that i have not paid them infact nobody gave me a bill or qotation. since i was calling them regularly they have done thiis just for an excuse
I have been trying to contact your Complaint Call Centre on[protected] and the only message that I have been receiveg for last five days is that your call is important to us and some one will shortly attend to it. I am unable to understand when that short time will be over. I have an AMC with your Company for washing machine and I am trying to lodge a complaint for the same. I would like you to send some one to attend the complaint.
Sir,
I am from Bellary Karnataka. I have a IFB Elena W/M perchased in 2002 .The M/c is operating but it does not clean the clothes. It takes more time to finish the auto cycle time. I have talked to the service many times in 2008 but they never turned up.
The service is very poor.My advice to the vewers is never by a IFB product in India. As they do not have the said facility.
Sir,
I am from Bellary Karnataka. I have a IFB Elena W/M perchased in 2002 .The M/c is operating but it does not clean the clothes. It takes more time to finish the auto cycle time. I have talked to the service many times in 2008 but they never turned up.
The service is very poor.My advice to the vewers is never by a IFB product in India. As they do not have the said facility.
Aditya Mukherjee
I purchased IFB washing machine ELITE model in DEC 2007. Eversince i purchased the m/c it is giving some problem or the other. Firstly;
1. there was thermostat problem. rectified temporarly
2'the same problem cropped up again.
3. Then came the body leakage problem. The m/c was taken to Service center in Hyderabad and the leakage is not there presently.
All the above problems cropped up within warranty period of 2 years.
4. As the warranty period expired in DEC 09, now the m/c went out of service again in JAN 09. The service person came and informed that "THREE WAY VOLVE" has gone out of order. He replaced it with another volve and collected Rs.1104/- (Rs.754/- towards the cost of volve + Rs.350/- service charge.

when i tried to contact cusomer care at[protected] no one is taking the call inspite of my repeated calls.I dont know with whom i should contact. The area sales manager Mr. Vedant Trivedi was not available on his mobile.

With all this bitter experience i am disgusted with the IFB washing machine and the worst service being provided. Atleast i expect a responsible person in the company to reach me over phone
(my no:[protected]) so that i can convey my bitter experience and seek remedy.
IFB is hopeless and useless company.
People should immediately stop purchasing their products. They just forget after selling their products. The after sales service is the worst. Toll Free number and complaint booking on internet is all drama, no action is being taken on ground.
I have been repeatedly registering complaints at toll free number and also in their website without any single response.
My Microwave open is not functioning for last 4 months and without any solution.Now I plan to throw that away.

IFB / Maxidry — Not attending to complaints - continuous breakdown of the product

Complaints are not attended after repeated calls given at the center. 100% it is rectified but temporarily it is adjusted and then once the service engineer steps out of the compound its again the same.

Disgusting service is what stands for IFB - Idiotic Fooling Brands.

We get a complaint no in our cell phone and without even it is attended we get another message saying that the complaint is rectified - surprising?

NO IDEA WHAT TO WRITE AS WE DONE A MISTAKE BY BUYING IFB.

IFB WASHING MACHINE — CASUL APPROACH OF THE COMPANY

DEAR SIR

I am sending this complaint from jammu(j&k).My washing machine is under AMC and despite repeated requestes to the customer care centre and my complaint no. is 2535715 no person came to rectify the problem of my washing machine.I have been tracking for the last two months to get my complaint heard but in vain so i am exploring the last option with the hope that some genuine person at the helm of affair will look at my complaint and got my machine repaired.

IFB/washing machine — E4 not working

E4 washing machine is not working yesterday when the washing machine was running we heared a unusual noice so we stopped the washing machine and we restarted the machine the diplay shows E4

IFB Washing Machine — Poor response & unsatisfactory service by Authorized service centre

I have AMC for IFB Washing Machine Model Executive Elite. A complaint was lodged with IFB customer care on toll free number as there was excessive noise from machine. The representative from their franchise M/s Perfect Cool Services reported after two days. The machine was rectified on hit & trial basis after 6 days. However after one day of operation only, it completely broke down on 18.01.2009. We have been contacting Perfect Cool Services since then on Phone nos.[protected] & (M) [protected], but they have only been promising. Nobody has reported. We don't know what to do now?

We also feel that these big companies are exploiting consumers in the name of AMC. They appoint some small agency as service centre. Invariably the service centre representative would charge extra money during every visit on some pretext or the other ( mostly against rubber parts, out of warranty service, etc)

IFB Washing Machine — Washing machine is not operable.

My IFB washing machine is under AMC. The machine was in non openable condition for 20 days, with clothes inside. Further to repeated calls, the mechanic opened by breaking the cover and left in open condition, whcih can not be operated. I am in chennai. In spite of the repeated request service persons are not attending the machine.
I have called them 10 times and they dont even bother to attend to the problem. I dont know whom to go and write.

Pathetic company.
Last week my IFB Washing Machine gave a problem the IFB Executive came and started forcing us to buy the Powder packs for De-scaling. He Started fighting and abusing when we refused to buy the Powder from him. He even went on saying that they would never come to fix our machine in near future. This is the incidence of North Delhi Model Town Area. IFB has outsourced their Service to such unproffesional company. I demand the executive should be sacked right away.

IFB WASHING MACHINE — Not attended the complain for last One Month

I have purchased the IFB washing machine which is still under waranty and has lodged the complain with IFB support center with Tkt No 2566011. but still the complain is not attended even after several remeinder calls to support center. Worst support from IFB, Don't ever buy this product
I have an IFB washing machine that I purchased from Lucknow in December 2007. First, I was told to buy packets of this white powder called 'Protecta' to prevent calcification in the machine. Now when I called for more of the powder at the IFB service centre, they don't even seen to know of its existence. Furthermore, my machine is unable to dry the washed clothes and has been leaking for over 2 weeks. I have lodged complaints repeatedly with the company service rentse but on one has come to repair or fix the problem.

IFB / Supremo Washing Machine — IFB Executive Abused and misbehaved and damaged

Dear All,

Last week my IFB Washing Machine gave a problem making a lot of noise and vibration, I registered a Complaint and got complaint number as 2624858. My machine is under AMC . Two days later the IFB Executive came fixed the problem and started forcing us to buy the Powder packs for De-scaling. He Started fighting and abusing when we refused to buy the Powder from him. He even went on saying that they would never come to fix our machine in near future.

He went to an extent that he did something wrong in the machine and now the dryer does not work. IS THIS THE CUSTOMER SERVICE YOU PROVIDE.

I Even talked and told my problem to Mr Shashi and Mr Debshankhu Mukehjee ( Both Floor Manager ) at the customer care but no one is willing to take action against the Executive

This is the incidence of North Delhi Model Town Area. IFB has outsourced their Service to such unprofessional company. I demand the executive should be sacked right away.

Thanks & Regards,
Tarun
inspite of repeated attempts nobody is picking up the phone and we are not able to even register our complaint.This very poor attitude makes me to take a decision not even to have a glance on IFB products.If you are sincere kindly contact me at [protected] and sort out my problem with your machine.

Regards
Sivaraman
ifb has a bad coustamer service . i had given complaints 4 times frome 2 months back the did nt respond.
complaint 1)the pre wash is not working from last 3months
2) we need a rat mess
i think they are waiting to expire my warrenty period of washing machine or i think lack in the prodution of rat mesh ...
realy we cant trust ifb
I have booked the complaint on 22.01.09 but till date no body visited for services and we are under AMC

IFB WASHING MACHINE — Poor service under AMC

I am owning IFB make washing machine, for which I feel shame due to poor service under AMC at Chennai. Fisrt the call centre is not attending the calls. Even complaint is successfully made, service engineers are not attending. At last if the service engineer visits, they are not competent to rectify the problem. Due to added problems day by day, we are washing the clothes by hand for more than two months.

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