Indian Oil Corporation [IOC] Complaints & Reviews

Dear Solicitor,
The complaint is on Seetarama Gas Agency, Jigani, Electronic city.
My Consumer no is: 19374

I booked a cylinder on 30th May and got an automated SMS on 4th June saying the cylinder will be delivered in day or 2. I waited for 3 days but no luck. I tried calling people agency, moreover called morethan 15times in a day, atlast at around 4 they pick the call. They said cylinder will be delivered in another 2 days. But right after the day i got a SMS saying the booking has been cancelled. I don't know the culprit is the Software they are using or themself ???
This happended thrice and now today is 28th June... almost 1month i have booked the cylinder. Still the cylinder is undelivered.
I'm very much troublesome and very painful to have a Service like this.
I'm distress because of below points.
1. No Service as communicated via SMS
2. We have given 2 telephone numbers to contact the agency, but hardly someone pick the call.
3. Very abusive and harassing response over phone. (Especially by a lady - I don't know her name)

Please let me know if there is any alternative way to tackle this problem.
Is there any other Indane agency available near Electronic city?
Do I need to change the product company? My neighbours suggest Bharath Gas service is good in Electronic city.
Is there any alternative way to book the cylinder and get it delivered at a right time?

Please take this as a priority. Hope I get a response soon.

Your aspirant,
Fairoz

Dear Sir,

This to inform you that i am the customer of Dixit gas agency,Khicharipur delhi 110091(Indane gas) . when ever i booked cylinder from them. every time i received 2 to 3 kg less in weight. when i refused to accept less filed cylinder the delivery man started argument and doing miss behave.and when i compliant to the supervisor. he clearly says if you want cylinder then you have to accept less weight cylinder other wise you have to collect personally cylinder from our store. i am really fed up with this cheap service of Dixit gas agency (Indane Gas). Please take necessary action against this agency and please help me...

Consumer No: 32621
Consumer Owner: Sunil Kumar Giri
Agency Name: Dixit gas agency,Khicharipur delhi 110091
Agency Supervisor name:Ramvir Singh


Thanks & Regards,
Subha Prakash Giri
+91 [protected]

Dear Sir
This is Ram pravesh singh costomer No:M09283 from Mitul gas Indane gas agency Ahmeadabad my against Termination voucher no:[protected] Dated 28/12/2012 I surrender my conection no:M09283 but I want re issued this connection in Mau (uttar pradesh) but after 3 to 4 visit of Mau Indane agency in Mau says that this not possible beacause in your in Remark column says that this is SAFE CUSTODY
TV but we want My agency name at this column.My Termination voucher validity is one year.
I am a salaried employee so this is not possible that i visit everyday day .I have no connection at my home my 65 year old mother now using caroceine stove for cooking food.
Please take action as soon as possible am needful.
thank You.
Rampravesh Singh
Mob:[protected]
B-76 rajeshwari Soc
Chandkheda A'bad (Guj)

I am leelamma George, My LPG(Domestic) consumer number is 23374. Our indane distributor is Jaybee Gas Agencies, Panavelil Buildings, Angadi P.O, Ranny, Pathanamthitta(dist), Kerala, Phone :[protected] / [protected]. Our distributor not giving home delivery even though I request them many times. Reason what they raise is the road leads to our home is not in good condition. Our home is only half kilometer away from main road and road is recently concreted and in good condition. I am more than 65 years of old, leading lonely life and suffering from some health problems so I am requesting to get the refill delivery at home. I have booked for refill cylinder though online(Ref no. R[protected]) but i havn't got the confirmation yet. Please take stringent action to get the refill cylinder at home from this time.
At the time of last refill delivery, I approached indane (Docket number was 876259) but we didn’t get the home delivery. After reaching main road , agent telephoned me and told that distribution vehicle carrying 90 fully loaded cylinder so we cannot come to your home. I am sure that they never come to our area with 90 fully loaded cylinder because our area is the border area of their delivery limit. Each time they are making some excuse for not giving home delivery.
Here I am requesting you to take some action for the refill cylinder to be delivered at home on time. Please do the needful.

I want to launch a complaint against “City Lite” , Barasat Indane Gas Distributor. My Consumer No. is 17165269. On 01.06.213 I booked my Indane Gas through online automated gas booking system. My booking no is 631341. On 14.06.2013 my cash memo was generated no. being[protected]. Till today i.e. on 18.06.2013 ( after 18 days from booking) my Gas is not delivered. Not only this I received a SMS that my Gas is delivered.
This is not the first time that this mal-practice is noticed against “City Lite” , Barasat Indane Gas Distributor.
Kindly make arrangements to deliver the Gas immediately and stop this mal-practice of “City Lite” , Barasat Indane Gas Distributor.

Agency of Indane Gas - AMAR INDANE GAS AGENCY, MAIN ROAD AMINAGAR, SARAI, India, is not bothered to attend phones, doesn't care for honoring bookings, is selling cooking gas in black, is indulging in malafide business practices. Is anyone there to to listen? IOC is a public sector company, so it doesn't matter if it looses business. Is there any statutory bodies who can take care of a genuine customer who use hardly a LPG cylinder in a month
THE AGENGY OWNER GIVE BRIBE TO THE SALES MANAGER MR PRAKASHAN TO NOT LISTEN THE COMPLIANTS OF THE CUSTOMER ANT AT THE TIME OF INSPECTION HE COMES TO AGENCY ANT TAKE THE MONEY AND GIVE THE NAMES OF THE CUSTOMERS TO THEM AND GOES BACK AND ASK THEM TO BRING THE DOCUMENT AT HIS HOUSE AND SOLVE DISTRIBUTOR COMPLIANT MADE BY THE CUSTOMER WITHOUT CUSTOMER KNOWLEDGE.
AND SAYES DONT GIVE THE NEW CONNECTION BILLS AND OVER CHARGE THEM SO I REQUEST U TO SEND THE TEAM OF OUT SIDE OFFICER WITHOUT GIVEING ANY INFORMATION TO THE DISTRIBUTOR AND THE SALES OFFICER.THANKS

Dear Sir/Madam,
I have a gas connection no. 12340 from Dikshit Gas Agency since 1990 but recently this agency has started harassing the customers like us. Though they have since long had this practice of taking out gas from cylinders but they have not ever stopped supply of cylinders to customers now they have started to stop the supply of cylinders to customers and sell cylinders at a higher rate to same customers through black market. I would not be the only customer suffering at their hands but many people have been forced to buy cylinders through black but all of them would not write to you or complaint anywhere else.
Not all the people are capable enough to buy cylinders from black market as they are very expensive please pay a heed to their suffering and take action against this agency. People from the said agency openly take out gas from cylinders meant for supply to customers. I am surprised on what basis agencies are given to such people for whom considering their personal profit is much more important than thinking about how would a poor person get his food without gas. I might be capable enough to buy cylinder through black but how can they be so irresponsible not to think about the poor people. They are corrupt because they would have got this agency through political connections and thus they have been given license to loot people. It is hard for me to understand on what criteria such people are given gas agencies just because they had political connections.
Has the corruption gone to such level that even private companies or even PSUs have now started to blackmail people. Even if the government starts giving subsidy directly to the customer’s account these people have got the way through as non subsidized cylinder costs around Rs.850 but the black market rate for a cylinder is Rs. 1100 so that means they can still have business. Steps should be taken so that if a person is not having a gas connection he should be given the non subsidized cylinder but that can only happen if agencies such as Dikshit gas agency are punished and people who are deserving are given agencies. I do not know what criteria makes a person get subsidized connection and why it is such a lengthy process but atleast every Indian citizen can get a non subsidized cylinder as he is not getting any subsidy but assumingly only giving some profit to the gas companies.
Lastly only hoping that me and other consumers get justice.

Thanking You,
Kanti Devi,
W/O Kartar Singh Nagar(connection no. 12340)
R/O, 184, Village Khichripur,
Delhi-91

This Dikshit Gas Agency based at D-38 NAGAR MARKET,NEW DELHI,Delhi,Delhi,DEL has illegally stopped supply of gas cylinders for many homes and have not paid any heed even after multiple complaints as I doubt they have been doing black marketing of these cylinders. Innocent families are suffering at their hands. Please request you to take relevant steps and initiate inquiry against them so that innocent family like us do not suffer....

I had applied for new connection on 24/4/13 at poornima gas parakode,adoor,pathanamthitta ,kerala and they told me if i'm taking gas stove with that, today or tomorrow they will give connection but i was having one stove so i didn't purchased.i gone there so many times for my connection but they are telling excuses.On 9/05/2013 again i went there and get back my application form .i'm attaching the same.without purchasing stove they will not give connection.i had complained online to indane also but no use.

I have applied one gas connection through online on may 11 ,but up to this day,there was no any response and i make a call over there ,now they are telling online biooking is not accepting ,you have to come and book here ,I'm attaching the mail with reference number

i am facing the Inadane gas service delivery issue ,
booking cancelled by giving the reason that there were no person at home which is not true ,the gas agency is lying and they are doing illegal means by harashing the customer and bad responses
agency name Veena Gas Servive
julena ,near new friends colony
[protected]
customer numbe 41200
booking number[protected]

Respected Sir/Madam,

We wish to you inform that, this is my mother name of a indane gas consumer number 7226. most of the service boys collecting the billed amount and additional charges of 15 to 30rs. are taken. So, we kindly i requested to reduce this type of activities and billed amount only given door to door delivery services are provided to all our customers as soon as possible.

Thanking You.

Hi. I am a indane gas customer agency of Natraj enterprises yelahanka.

I would like to complain you that their service is too bad, even response also. especially that ladies telephone operator.

and also i am trying to connect that agency through telephone. that numbers telling busy busy. since from 15 days.

how can i connect with this worst service. please do favor with me.


Thanks

I was forced to buy stove and other accessories worth 3000 INR with a new GAS connection as i was informed that gas connection will be denied, agency name: Priyan agency, Pondicherry (Indane distributor),

I wanted to register a complaint against them for forcing me to pay and have to get the refund for the stove i had to purchase form them.


Thanks
[protected]@gmail.com

I am a consumer of Indane cooking gas and staying at Palakkad in Kerala. The agency which service me is Yemkay Gas Agencies,12/679 College Road, Palghat (Phone number[protected] or[protected] My consumer number is 72639. I registered my request for refilling of my cylinder vide reference number 1878 on 23 May 2013. Despite the availability position being comfortable the agency is not keen on timely supply.

The most pathetic and painful situation is the rude behaviour of the staff and in specific of Mr. Aneesh of the agency. He speaks in the language of "I DON'T CARE IF YOU COMPLAIN TO ANYONE YOU WISH" which as a customer I cannot accept.

Grateful if you could look into the matter and revert back on the action taken please

Thanks

Dear sir
In jaora the Bholenath gas agency never attened the phone for booking the LPG cylender.
Being the senior citizn and deased person we are unable to go to Agency's office every time.
Their supply is always too late.
Please take neccessary action.
Manohar chine
service no. 1033

Hi,

This is regarding transfer of my gas connection from Delhi to hyderabad, I sumbitted the documents to B.R. Gas agnecy 2 weeks back in chanda nagar hyderabad. They are not providing me the gas connection, everytime I go their they say that server is down from last one month so we are unable to process your request.

Please look into this.

Vivek

GAS CYLINDER LEAK, - AT RESIDENCE IN k k NAGAR. CHENNAI 78- CONSUMER NO-

SHOCKING AND SURPRISING, IN CASE OF EMERGENCY UNABLE TO REACH THE AGENCY PEOPLE- EITHER LINE IS UN RESPONDED / OR ITS CONTINUOUSLY BUSY. WHERE DO WE FIND - IN CASE OF EMERGENCY- THE PHONE NUMBERS.??

THERE IS A NUMBER PRINTER ON THE GAENTS RECEIPT, AND WHEN WE CALL UP THEY SAY IT IS DIFF AGENT AND THEY R NOT BOTHERED.

WHICH STATUS OF COUNTRY WE LIVE IN?