Indian Oil Corporation [IOC] Complaints & Reviews

15th September’2013

To,
The Online Grievance Cell
Indane LPG-Gas
http://webapp.indianoil.co.in/paribhavam/
http://indane.co.in/


Dear Sir,
SUB: Non Delivery of refill cylinder (LPG-Gas) against Book Order No 14800


On[protected], I have booked for to get the refill cylinder (LPG-Gas) vide booking Order No: 14800. After booking, I was approached to the distributor’s office in several times at that time and they replied the refill cylinder (LPG-Gas) was out of stock. So I was waited till arrive the stock at his office/ go down.
In the Mean time, the Delivery man / or his Distributor Office has manipulated or sold to any other on[protected] vide Cash Memo No: 15143.
Hence, I do here by complaint to the esteem authority of the Grievance Cell that I could not get the refill cylinder (LPG-Gas) against my Book Order No: 14800 but how it can be possible to “Delivered” on[protected] which is mentioned in status column of Online Refill Booking History.

The “Delivered” item may be remove/ or cancel from Online Refill Booking History at an earliest possible. And take necessary action against the Delivery man / or his Distributor Office to stop the manipulation and make “Good & Prompt Service” to the Indane Customers always.

Mr. Sriranjan Pattanaik
Consumer Number: BI - 34903





BERHAMPUR INDANE SERVICE, BERHAMPUR Consumer Number: 34903
Consumer Status: Active
Refills supplied from 01/04/2013 to 13/9/2013


Order No. Order Date Cash Memo
No. Cash Memo Date Delivery Date No. of Cylinders Actual Subsidy Transferred to Bank Notional Subsidy Date Transferred Status
14800 25.05.2013 15143 25.05.2013 [protected] 1 0.00 450 - -

Advance Subsidy Details
Order No. Order Date Cash Memo No. Cash Memo Date Delivery Date No. of Cylinders Advance Amount Date Transferred Status




Booking History (http://indane.co.in/order_history.php)

Refill Booking History Hotplate Booking History Rejected Refill Booking(s)

S. No. Reference No. Order No Order Date Delivery Date Status .
01 0 [protected] [protected] - In Process .
02 0 14800 [protected] [protected] Delivered .

Dear Mr vikash kumar Your request for a new Indane connection has been forwarded to your Indane distributor M/s CHAYANIKA, kolkata Your request reference number is N[protected] The status of your request will be intimated to you by the Indane Distributor. Note : Kindly note that if you reside outside the area of operation of the distributorship, you will not get any intimation/communication from the distributor. To know the area of operation of distributorship please visit the distributor showcase Click Here. Kindly note that multiple booking in the same name will not be eligible to get multiple connections. Thank You for using the services of www.indane.co.in Please do not reply to this email. In case you need to report a problem/give a suggestion, please proceed through http://indane.co.in/feedback.php Administrator Indane.co.in this was the letter posted to me when I applied for the cylinder.. still I got no response when I tried to reach them the number provided is not in use.. kindly do the needfull

To whomsoever it concerns, Indian Oil Kavya Petrol Park, Whitefield Bangalore is cheating with the customers. One person before me has filled the petrol of Rs. 100/- when I have asked to fill the petrol of Rs 450/- using my citibank card then the third guy has diverted my attention by giving a free magazine and in a time span of 2 seconds the meter started showing 2 ltrs already filled. I have complaint to the employee about less petrol but he was not at all listening to my complaint and arguing non-sense that my bike tank capacity is 12 ltrs that's why it is showing less petrol in the meter. I don't know how far this complaint will be helpful, but I thought I should complaint it someone where. Regards, Anandmation as possible...

Dear SIr,

Am Praveen.D resident of Thopphil Veedu,Chembakamangalam,Korani P.O,Trivandrum-Kerala -695104,have applied for New Gas Connection through Online (Request reference number is N[protected]) with all required Document with ID Proof,Resident Proof and with an Affidafit(Rs.100+Rs.50/-stamp)with all those details(including Original and photocopy) which Indane Company ask for on 29/08/2013,they ask me to revisit on 05/09/2013,again revisit on 05/09/2013-but then again they asked me to visit after Onam celebration.

Is that Online booking takes such long time-its unbelievable,I felt because I made an request through Online dats y they are making me run like any thing.

I thing this is not fair-(I may be wrong-correct if am wrong).

Sir I would I would be visiting Attingal Gas-Attingal after Onam-Lets see-now when they would be asking me to revisit their office and how long it will take to get New connection.

Please advice-what next step should I approach for.

Praveen.D


i

Sir, My Consumer No is 26714 and online booking number is 71 date 11 july 2013 and the gas refill is not received.I have visited Pragati Enterprises ,old cotton market Akola several times and given Name Address Consumer number ,online booking number with no response. I have still not received gas refill since booking 11/7/2013. My parents contact no is [protected] and email address is [protected]@rediffmail.com Please issue necessary instructions to the concerned for speedt delivery of refill. Thanking you, Farhin adiba Matin ahmed khan

Hi, Today morning I was went to IOC petrol pump near Banaswadi Fly over ( bangalore )near Railway station to fill petrol. I came out of my car and requested for petrol worth 1500 and attendant started filling . Meanwhile another tried to distract me asking for my credit card and telling that card was not going though and asked for another card . In the commotion I saw attendant pressing 1500 on the meter and when I asked him he told already he had filled 1500 . When I started arguing he relented and said only Rs 1158 worth of petrol actually went in but tried to convince me it happened due to power failure and so on. I went and complained to manager of the petrol pump who tried to act stupid and pretended not to understand what was going on .. Anyways I wanted to alert that these things happen and consumers need to be on the alert every time ! Thanks !

Dear Sir, My consumer No is 169267. Today on 7-9-2013 Hawker Mr Hari Babu of Krishna Gas Service Agra delivered a Gas Cylinder against my refill Booking no. 312807, cash memo no. 712 that having Leakage . There is every danger of catching fire . I have tried my best to inform the dealer but all in vain No oirespondin to my phone. Agency office and its godown is closed.. What should I do ?

Please provide as much information as possible... During the financial year[protected], I have booked 1st cylinder on 16.04.2013 and delivery received on 25.04.2013. Thereafter, I have booked the 2nd cylinder on 04.06.2013 but the same has not been received. On repeated chasing, the office of the Distributor advised to book a fresh one and accordingly I booked one cylinder on 25.06.2013. On further chasing for the delivery of the 2nd cylinder, the office of the distributor informed that the same can not be sop after the fresh booking. You have to cancel then the booking. Accordingly the same was cancelled. Again on further enquiry/chasing and as there was gas for cooking and due to acute difficulties faced for cooking arrangements and as per advice of the office of the Distributor I again booked one cylinder on 17.07.2013 against which delivery was given on 22.07.2013 against cash Memo No. 11992 dated on 20.07.2013. But till date 2nd cylinder has not been delivered. Whereas from Transparency Portal of PL Gas Service, Kolkata against Consumer No. 19651 for the period from 01.04.2013 to 23.07.2013 shows that 3 cylinders have been delivered. The 2nd cylinder has been delivered on 08.06.2013. But it is reiterated that the 2nd cylinder has not been delivered physically to me on 08.06.2013. The cylinder which was delivered on 22.07.2013 has already been exhausted. I am going to book a fresh cylinder under protest reserving the right to get the 2nd cylinder which has not yet been delivered. In view of the above, necessary enquiry may be conducted at your end and arrange to supply the cylinder which was booked on 04.06.2013 at the earliest.. Thanking you, BINA KANT MANDAL, Consumer No. 19651, E-mail Address:- [protected]@in.com Mobile No. [protected]

Dear Sir, My consumer no. is 12140 & the Dealer is Marangburu Enterprises at Govindpur,Jamshedpur,East Singhbhum(Jharkhand).I had booked gas on 2nd August by SMS booking no.given was 252312 next day I got the cash memo receipt no.with the message that gas will be supplied to you shortly.After few days I got the message that your booking is cancelled.Again I booked on 16th Aug.booking no.255262 but I am yet to get the gas.For the last one week everyday I am talking to the dealer or to the delivery boy but of no result.I was looking for the area Manager's no & the no.I got was[protected].On contacting the lady gave me the e-mail address of Mr.Alok Sharma whom I sent one mail but of no result.I do not know whether Mr.Sharma got my mail or not.To day again I was looking for some phone no. to talk to them but seeing your details I am sending you this mail.I am 68+old man & stay alone so you can imagine my difficulties.I would like to bring to your kind notice that the culture here is as soon as the gas is finished they go to the dealer & bring the gas & all formalities of booking etc.are done on paper.Pl.look in to this & if someone can come for checking you may call me so that face to face I complain against the Dealer.

R/Sir, I Prashant Awadhut Sarap (Consumer No. 6381) is a regular customer of Indane gas from Akola Maharashtra. I was a customer of Pragati Enterprises (Adhoc), Akola. But the agency Pragati (adhoc) has been closed and all the customers are transferred to Sadguru Enterprises, Akola, a newly opened distributor. I have contacted the new distributor but he told me that my name in not included in the online data base of his computer and refuse to refill the cylinder. I am not getting refilled cylinder since last 6 months Kindly guide me in this matter and get my cylinder refilled as early as possible

Dear Sir/ Madam, We have a gas cylinder connection from Indane Gas ( Pagare Gas Service, 31, Jati Colony Ram Bagh, Indore). No buddy can ready to attend the call at office time for booking at mentioned phone numbers (PHONE NO. IS[protected],[protected],[protected] if we are tray 2 to 3 days continuously after then any of your executive ready to receive that call.

This to inform you that i am the customer of Dixit gas agency,Khicharipur delhi 110091(Indane gas) . when ever i booked cylinder from them. every time i received 2 to 3 kg less in weight yesterday[protected]..my cylinder has delivered at my home with having 4 kg less weight. .I was not at home that time,only my grandmother were at home she collected the cylinder and also she argue with him regarding the less weight ..but the cylinder delivery...

Dear Sir, I would like to share this that i had gone to Indian oil petrol pump sector-16, Panchkula for refilling petrol in my bike. First of all i told the pump employee to fill my bike worth Petrol of 200 Rs,He was so much busy in gossiping that he filled worth Rs 230,Instead of apologizing he started misbehaving k now u have to pay.Looking as if he was a poor man i told him to fill worth 250Rs.Now as i moved forward about 2km by bike's petrol meter was showing less petrol than it should.Generally with petrol worth 250Rs my bike needs refilling after 200Km but this time my tank got empty just after 100Km. Please ensure that the consumer get's value for money.And do carry the inspections as normal common man to catch the flaws and frauds.

dear sir, It is a matter of great shame and concern that the staff of indian oil petrol pumps are mis-behaving, mis-guiding and harressing the customers. Today morning while I went to the pump for filling petrol in my bike, I saw que in one machine out of the three petrol machines. I stood near the other petrol machine for so long and then when no one came, I went to call the staff to fill petrol. As soon as i called him, he behaved so badly and insulted saying that petrol will be given through one machine only. I said I waited so long and after this much time how could u respond so badly, he said me to get lost and do what ever i wanted, but the petrol will be given through that one machine only.. The machine was in a working condition but still they all were resting and not working there. Is this the procedure to treat the customers. Their language was so hurting.. Every thing must be there in cctv which was presented in the petrol pump.. I demand and expect Severe action towards this.. thanking you

Respected Sir Sub. Non Delivery of Indane LPG Refill Ref. My Consumer No. - 12671, My Dealer / Distributor - Pal Enterprises, Bauria Panchanantala Sir This is to reference my refill order booking no. 475714, 20.07.2013, I got a massage on my registered mobile no. - [protected] dated 10.08.2013 at 06:54:01 that cash memo no.2594 generated against my above booking no. and the cylinder will be delivered shortly, however as the cylinder was not delivered and kept waited till 15.08.2013, I have tried to contact my local distributor - PAL Enterprises over phone at[protected] / 26618756 for continious next two days on 16th & 17th, but unfortunately no one responded of my calls inspite my several hundred attempts for the last two days and hence have decided to lodge a complaint with the Indane Customer Care no. [protected] for the non-delivery, and they noted my complain & confirmed to do the needfull accordingly and have provided me a complaint no. 1008066 on date 17.08.2013 Since then I am still waitng for the Indane LPG Refill Cylinder to deliver I therefore fervently request you please look into the matter and do the needfull at earliest as my whole family is suffering due to non avaiblity of alternate cooking media Best regards SK RAJESH ALI

paavan gas agenciesanantapur, India, is not bothered to attend phones, doesn't care for honoring bookings, i had booked a refill on 13 july.even i had talked to the dealer who assured supply on 19 august.staff at agency are making lame duck excuses of non receipt of aadhar details which i have submitted to them and my bank sbi jntu two months ago. Is anyone there to to listen? IOC is a public sector compnay, so it doesn't matter if it looses business. Is there any statutory bodies who can take care of a genuine customer who use hardly a LPG cylender in a month

Sir,I am Vaibhav Jayant Lokare facing problem in transfer of gas connection of Indane Gas from Ambica Gas Agency Isanpur in Ahmedabad.I am being harassed by the gas agency first for the documents and now for issuing the transfered connection.the incharge/boss of service has given at least 6 appointments and never entertains and sends back.Now he is not available and as per employes working the form submitted has gone missing and they are giving date for next Friday that's too without any assurance of the form getting back.as per employes working he is very busy meeting & will return only on Friday 23 Aug 2013.Please note that I am trying for the transfer of gas connection from last 18 days and have shifted to Ahmedabad one month back and can any human with heart can understand how I am surviving without Gas connection

I booked my refill abt 29 dys back but till now i have not received my Refill. one time bill was produced and delvery was ensured within few dys but sorry it was never delivered. then i contactet my deler Monaka Enterprises and i was told tht refill will be delivered to u vry shortly, but till now it is not delivered and even distributor is not attending my calls and toll free number is also not active. Please help me in getting the delivery of my cyl. at the earliest and also ensure tht the dealer is attending the calls of its customers. thanx. Rgrds.

This is V. Ravichandran (Customer number:33295)we have been booked the cylinder on 18th July 2013 and we got a delivered message on 28th of july but they have delivered the cylinder today only also found Cylinder leakage.Usually the the cylinder used to come for 40-45 days but this time the cylinder has come only for 25 days due to cylinder leakage.So please kindly insist the agency(Ganesha agency) that this mistake not happens next time.

Yours Sincerely,
V. Ravichandran

my previous gas cylinders ran for about 6 weeks(22.4,8.6,24.7) but surprisingly the last one(supplied on 24.7.13 exhausted within 20 days without any extra cooking It is only possible when the cylinder is partly full. Pl. take appropriate action.

supriya guha
con no.102025