Indian Oil Corporation [IOC] Complaints & Reviews

M/s angad enterprises not picking there telephone for booking.

I am a resident of 185 Baradwari Flats , Sakchi , Jamshedpur . From the last few months ,expired cylinders are being supplied to my house . At present , the cylinder that is being used in my house is tagged with number A-06 . If I am correct , this cylinder is already expired in first quarter of 06. But still this cylinder was supplied to me in the month of January08.

I have gas connection with Oasis Gas service Agency , Sakchi , Jamshedpur ,and gas consumer no. 24526.

Last night ( 15/02/08) our previous cylinder was consumed and we changed the cylinder with new one (i.e. cylinder tagged with A-06). When we put ON the cylinder knob , we found there was heavy leakage smell . When we swicted OFF the knob , the smell went off .
We tried to contact the helpline but it is amazing to know that no one pickedup the phone . It is clearly written on the consumer slip of M/s Oasis Gas Service Agency : " In case of any gas leakage beyond working hours , please contact : 6523207 , mob : [protected] "
We tried to ring up many times last night as well as today morning on these two numbers but no body responded . I feel that the Gas service agency doesn't care at all about such unsafe situations in common house hold . The situation is same at present in my house . No body from the agency has turned up yet .This can lead to an major accident .
I have grievances for the following :
1. Why expired cylinders are supplied to the consumers ??
2. In case of emergency , why there is no response shown by the Gas service agency ??

Please help .

Dear Sir,

I would like to bring to your kind notice that I am your customer with Shri Radhagovind Gas Service (SRGS), XI/171, Sham Block, Kailash Nagar, Delhi-110032 having Customer No. SRG10230. I have SRGS’ tel. nos. 22073323 & 22075114 as printed on their cash memo. Whenever situation arises for booking for refilling of cylinder I used to contact SRGS on their telephone numbers first but i.e. of no use because forever I found these numbers engaged. So on many occasions I was compelled to go to SRGS office for booking for refilling of cylinder. For the last some many days also I was trying to contact them on their telephone numbers but their lines are forever engaged.

Sir this is very hard to go every time personally to SRGS’ office for booking for refilling cylinder in today's mechanical life. Please advise me what to do for permanent solution and get my booking registered for refilled cylinder at the earliest.

Sir, you are requested to kindly look into the matter seriously and get my grievance redressed at the earliest possible and take stringent action against the erring responsible persons in this regard.

A prompt and necessary action in this regard will be highly appreciated.

Thanking You

Yours sincerely

(Manish Kumar Jain)
M[protected]

I (Shyam Lal Pal) Living in D-180, Gali No.2, Third Pusta, Sonia Vihar, Delhi -110094, my consumer number is SRG 6586 and i am customer of Shri Radha Govind Gas Service.

I always booked my cylinder timely through 1260 no. , but last two months i am not receiving my cylinder timely and the person who bring the cylinder also give it by Less Weight and He did not have their weighing Instrument also when some instructions we try to give him then he always misbehave also.

if we want to contact Through Distributor then their two numbers 22073323 and 22075114 did not work.

We are facing so many problems last two months, we are using Stove for cooking the food.

So, please take necessary action against them who are trying to destroy the Goodwill of "Indane". I will be very thankful to you.

Dear

Sir/Mam

I am customer with Shri Radhagovind Gas Service IX/171, Sham Block Kailash Nagar, Delhi-110031. I am facing
problem in every month when I book my gas. Then, they show busy number on all working days. Mon-Sat-9:00-6:00pm. The number is[protected] or 22073323. You can try any time between 9 AM – 6 PM you will find always BUSY. But after 6 o’clock the phone ring starts ringing. We go to office personally than book gas. After booking they send after 5-6 days. They give one cylinder in 25 days.

Kindly look into this irregularity.

Thanking You

Dear Sir,

i want new LPG gas connection without hot plate last 10 month, but my region GAS Agency person denay for the issue new gas connection. thay are want 2500/- rs for new gas connection with one cylinder.
LPG Gas agency address are given below:-
Name of Distributorship
Pragya Indane Service
Name of Distributor Address Sh. Ram pyare singh (dead) Kumhiya patti, Pratapgarh
STD Code Contact No[protected]
Name of Sales Officer Mukesh Chaudhary
E-mail of Sales Officer - [protected]@rediffmail.com

My address are given below.
VINOD KUMAR CHOURASIA
kundanpur, patti,Pratapgarh up 230135
Mo No-[protected]

Subject:Reactivation of Gas connection no.J16786.(JAI GAS AGENCY SEC 40,CHANDIGARH)
I am bearer of above subject cited gas connection and it is intimated that from 2003 i d't used this connection due to my transfer.Now again i m posted near chandigarh so please reactivate my gas connection.My addres is as below:- SURINDER MOHAN
H.NO.88,Vill. Palsora,chandigarh
MOB.[protected]

dbc what time

b13/31-1 malviya kunj lanka bhu varanasi

MY INDIAN OIL LPG GAS CONNECTION NO IS 2286 WITH RAGHU GAS AGENGY, 28-29, KAMLA NEHRU MARKET, KHANDSA ROAD, GURGAON WITH PH NOS ARE 2306666, 2320260, 6457733.
I BOOKED FOR REFILLING MY LPG CYLINDER ON DT 7/3/08 WITH BOOKING NO 261541.
AFTER THAT I FOLLOWED REGULARY ON THE ABOVE MENTION NOS AND ALSO VISITED THEIR OFFICE SEVERAL TIME FOR DELIVERY OF MY CYLINDER.
EVERY TIME THESE PEOPLE NOT RESOPONDING PROPELY AND TILL AFTER 21 DAYS OF BOOKIN I CAN'T RECEIVED MY CYLINDER.

please do the needful about this matter.


Regards

Anil Gupta
gas connection no 2286
h.no. 1616, sector-10 A,
GURGAON
PH--0 [protected]

MY INDIAN OIL LPG GAS CONNECTION NO IS 2286 WITH RAGHU GAS AGENGY, 28-29, KAMLA NEHRU MARKET, KHANDSA ROAD, GURGAON WITH PH NOS ARE 2306666, 2320260, 6457733.
I BOOKED FOR REFILLING MY LPG CYLINDER ON DT 7/3/08 WITH BOOKING NO 261541.
AFTER THAT I FOLLOWED REGULARY ON THE ABOVE MENTION NOS AND ALSO VISITED THEIR OFFICE SEVERAL TIME FOR DELIVERY OF MY CYLINDER.
EVERY TIME THESE PEOPLE NOT RESOPONDING PROPELY AND TILL AFTER 21 DAYS OF BOOKIN I CAN'T RECEIVED MY CYLINDER.

please do the needful about this matter.


Regards

Anil Gupta
gas connection no 2286
h.no. 1616, sector-10 A,
GURGAON
PH--0 [protected]

MY INDIAN OIL LPG GAS CONNECTION NO IS 2286 WITH RAGHU GAS AGENGY, 28-29, KAMLA NEHRU MARKET, KHANDSA ROAD, GURGAON WITH PH NOS ARE 2306666, 2320260, 6457733.
I BOOKED FOR REFILLING MY LPG CYLINDER ON DT 7/3/08 WITH BOOKING NO 261541.
AFTER THAT I FOLLOWED REGULARY ON THE ABOVE MENTION NOS AND ALSO VISITED THEIR OFFICE SEVERAL TIME FOR DELIVERY OF MY CYLINDER.
EVERY TIME THESE PEOPLE NOT RESOPONDING PROPELY AND TILL AFTER 21 DAYS OF BOOKIN I CAN'T RECEIVED MY CYLINDER.

please do the needful about this matter.


Regards

Anil Gupta
gas connection no 2286
h.no. 1616, sector-10 A,
GURGAON
PH--0 [protected]

MY INDIAN OIL LPG GAS CONNECTION NO IS 2286 WITH RAGHU GAS AGENGY, 28-29, KAMLA NEHRU MARKET, KHANDSA ROAD, GURGAON WITH PH NOS ARE 2306666, 2320260, 6457733.
I BOOKED FOR REFILLING MY LPG CYLINDER ON DT 7/3/08 WITH BOOKING NO 261541.
AFTER THAT I FOLLOWED REGULARY ON THE ABOVE MENTION NOS AND ALSO VISITED THEIR OFFICE SEVERAL TIME FOR DELIVERY OF MY CYLINDER.
EVERY TIME THESE PEOPLE NOT RESOPONDING PROPELY AND TILL AFTER 21 DAYS OF BOOKIN I CAN'T RECEIVED MY CYLINDER.

please do the needful about this matter.


Regards

Anil Gupta
gas connection no 2286
h.no. 1616, sector-10 A,
GURGAON
PH--0 [protected]

MY INDIAN OIL LPG GAS CONNECTION NO IS 2286 WITH RAGHU GAS AGENGY, 28-29, KAMLA NEHRU MARKET, KHANDSA ROAD, GURGAON WITH PH NOS ARE 2306666, 2320260, 6457733.
I BOOKED FOR REFILLING MY LPG CYLINDER ON DT 7/3/08 WITH BOOKING NO 261541.
AFTER THAT I FOLLOWED REGULARY ON THE ABOVE MENTION NOS AND ALSO VISITED THEIR OFFICE SEVERAL TIME FOR DELIVERY OF MY CYLINDER.
EVERY TIME THESE PEOPLE NOT RESOPONDING PROPELY AND TILL AFTER 21 DAYS OF BOOKIN I CAN'T RECEIVED MY CYLINDER.

please do the needful about this matter.


Regards

Anil Gupta
gas connection no 2286
h.no. 1616, sector-10 A,
GURGAON
PH--0 [protected]

MY INDIAN OIL LPG GAS CONNECTION NO IS 2286 WITH RAGHU GAS AGENGY, 28-29, KAMLA NEHRU MARKET, KHANDSA ROAD, GURGAON WITH PH NOS ARE 2306666, 2320260, 6457733.
I BOOKED FOR REFILLING MY LPG CYLINDER ON DT 7/3/08 WITH BOOKING NO 261541.
AFTER THAT I FOLLOWED REGULARY ON THE ABOVE MENTION NOS AND ALSO VISITED THEIR OFFICE SEVERAL TIME FOR DELIVERY OF MY CYLINDER.
EVERY TIME THESE PEOPLE NOT RESOPONDING PROPELY AND TILL AFTER 21 DAYS OF BOOKIN I CAN'T RECEIVED MY CYLINDER.

please do the needful about this matter.


Regards

Anil Gupta
gas connection no 2286
h.no. 1616, sector-10 A,
GURGAON
PH--0 [protected]

MY INDIAN OIL LPG GAS CONNECTION NO IS 2286 WITH RAGHU GAS AGENGY, 28-29, KAMLA NEHRU MARKET, KHANDSA ROAD, GURGAON WITH PH NOS ARE 2306666, 2320260, 6457733.
I BOOKED FOR REFILLING MY LPG CYLINDER ON DT 7/3/08 WITH BOOKING NO 261541.
AFTER THAT I FOLLOWED REGULARY ON THE ABOVE MENTION NOS AND ALSO VISITED THEIR OFFICE SEVERAL TIME FOR DELIVERY OF MY CYLINDER.
EVERY TIME THESE PEOPLE NOT RESOPONDING PROPELY AND TILL AFTER 21 DAYS OF BOOKIN I CAN'T RECEIVED MY CYLINDER.

please do the needful about this matter.


Regards

Anil Gupta
gas connection no 2286
h.no. 1616, sector-10 A,
GURGAON
PH--0 [protected]

MY INDIAN OIL LPG GAS CONNECTION NO IS 2286 WITH RAGHU GAS AGENGY, 28-29, KAMLA NEHRU MARKET, KHANDSA ROAD, GURGAON WITH PH NOS ARE 2306666, 2320260, 6457733.
I BOOKED FOR REFILLING MY LPG CYLINDER ON DT 7/3/08 WITH BOOKING NO 261541.
AFTER THAT I FOLLOWED REGULARY ON THE ABOVE MENTION NOS AND ALSO VISITED THEIR OFFICE SEVERAL TIME FOR DELIVERY OF MY CYLINDER.
EVERY TIME THESE PEOPLE NOT RESOPONDING PROPELY AND TILL AFTER 21 DAYS OF BOOKIN I CAN'T RECEIVED MY CYLINDER.

please do the needful about this matter.


Regards

Anil Gupta
gas connection no 2286
h.no. 1616, sector-10 A,
GURGAON
PH--0 [protected]

I am a LPG Indane customer with Jai jawan Gas Agency, Dwarka sec:7, New Delhi-110045 and my consumer Number is 25124.

I would like to bring to your kind notice that I have booked for refilling my Cylinder on 17.3.2008 and they have not filled my gas till date instead of my repeated remainders through e-mail and personal talk with Mr.Praful & Mr.Ravinder . Now they are saying that they have already refilled my cylinder on 9th of this month, but I have not made any booking for gas earlier and not received also.

You are, therefore, requested to kindly look into the matter as their service is very poor.

Hope I will get my refilling in time in future.

thanks
vikas
[protected]

Dear Sirs,

This is with refernce to the supply of Indane Cooking Gas ref no S-8207 through M/s Pearey Lal & Sons Pvt. Ltd., Karol Bagh Branch, for the past three decades and never have had to face any problem in this regard but this time, we have suffered since November 27, 2007 due tothe callousness of the agency as they have denied us the basic need of refilling the cylinder by simply stating that we no longer live in their area but for the past several years, we have been living in the same area and at the same time other agencies of Indane are supplying the same, but Mr. Khushi Ram refusues to budge and forces us to buy the same cylinder in black at the cost of Rs. 400/- for one cylinder!

Please help us to solve this grievance and oblige..

Looking forward to a positive outcome.

Consumer No. S-8207
B.K. Chugh
S/o Shri N.C. Chugh
Rajinder Nagar
New Delhi-60

Dear

Sir/Mam

I am customer with United Gas Company, Rajender Nagar Ghaziabad & my consumer no. is 8923. I am facing
problem in every month when I book my gas. Then, they show busy number on all working days. Mon-Sat-9:00-6:00pm. The number is[protected] or 2630636, 3228824, 322825. You can try any time between 9 AM – 6 PM you will find always BUSY. But after 6 o’clock the phone ring starts ringing. We go to office personally than book gas. After booking they send after 5-6 days. They give one cylinder in 25 days.

Kindly look into this irregularity.

Thanking You

I am a customer of LPG Gas cylinder distributor M/s Tirupati Balaji and Associates Sec-05, Rohini, Delhi-85 (Tel:27042000/4000/6000) connection No:ZOT-9389 i booked my cylinder on 28.05.08 and was delivered on 21.06.08 when called their no and asked reason of delay they told me it is been delivered already long time back.If it didn't reach to me where is it gone.Being curious to know the Tel no of the owner i asked the staff a lady she refused to give me and i asked her name she again refused.Is this the way to treat with a customer.Although the cylinder has been delivered but for the last 02 days we were harrased like anything.I tried to open the Indian oil Home page but couldn't find where n whom to complaint i did find the addresses of Director and Chairman and tried to call delhi Nos but in vain no body picked it up.I think the worst think i m feeling right now is that i m a customer who has no right.

Dear Sir,
My consumer no.7046 with M/s Arjun Enterprises, Munirka, New Delhi - 67. I had booked gas on 25/6/08 and again on 30/6/08 Inspite of reminders the Agency sent a person to deliver the cylinder to me on 3rd july 2008. But the cylinder was 24 kg and again they sent another cylinder which was also 26 kg instead of required weight. I was refused to take the cylinder. The agency has not deliver the cylinder till now. Kindly take necessary action in this regard.

Dear

Sir/Mam

I am customer with United Gas Company, Rajender Nagar Ghaziabad & my consumer no. is 9434. I am facing
problem in every month when I book my gas. Then, they show busy number on all working days. Mon-Sat-9:00-6:00pm. The number is[protected] or 2630636, 3228824, 322825. You can try any time between 9 AM – 6 PM you will find always BUSY. But after 6 o’clock the phone ring starts ringing. We go to office personally than book gas. After booking they send after 5-6 days. They give one cylinder in 25 days.

Kindly look into this irregularity.

Thanking You

I am customer with Sharada Gas Company, Hyderabad bearing No.SA 6845.

I fully endorse the customers complaint, since I also face similar
problem every month, when I have to book my gas. Most of the time, the numbers are busy or when it rings nobody attends to it. We go to office personally than book gas. After booking they send after 10-15 days.

Kindly look into this irregularity.

Thanking You

hi, I am fine.

Indane cooking gas (Ela Gas Agency) — Casual attitude of the agency

My registration No. is E06380. I received a new cylinder on 26th October, 2008. I realised that it was leaking and immediately brought it to the notice of the agency. Mr. Anil, the technician visited on 27th and changed the washer and also brought to my notice that the seal was tampered with. Even with the washer being changed the cylinder continued to leak very badly, after which i called up Mr. Anil and he assured me that it would be changed on 29th, i.e a new cylinder would me sent as soon as possible. In the mean time i was advised to keep the cylinder outside. Since that day i have been repeatedly calling the agency and requesting them to replace the cylinder. but it seems to have fallen to deaf ears. Its been a week now since i got the cylinder ands it continues to leak.

can i get Chennai customer care phone number. My gas connection was blocked due to not used for morethan 3 years. is it possible to re connect again my account.

Dear Sir,
I booked my Gas cylinder on 31st Oct. 2008 at Aparna Gas Agencies, Puduppariyaram, Palakkad. My consumer no is 207 and bookin no is 1078.For this delivery last 10 days i am following with them.Now it is more than 60days over and delivery is still Pending!!! Whenever am calling them, they claims that they have not received any filled loads and not able to supply my cylinder.

I suspect that they would have adjusted my cylinder to other customers who favour them. It is very difficult to follow-up this and we are so much of worried about their supply. In our area, there are somany persons have such type of complaints against this agency. Kindly checkup whether they have supplied any cylinders after booking no 1078. I have enquired about our adjacent places other LPG dealers' services like Ottappalam, Olavakkode & Mannarkkad area. They are serving the public better than this agency and their delivering time is max. of 45days. I don't know why only this agency taking these long time to deliver cylinders!!!

Kindly look this matter very seriously and please take immediate action...

Your immediate action will be highly appreciated..

Regards,
M.Manikandan.
[protected]

Dear Sir,

Please instruct your distributer to deliver LPG Gas in time I am also a Sr officer of Petrolium ministry.From several months we are facing same non availbility of LPG in time.

Regards,

Hariram
Gas No-19892 M/S Raghu Gas
H.No-815 Sector 10A Gurgaon.

The only gas dealer (Indane) at Katwa, W.B. is doing monopoly business.In the least available opportunity it uses to make artificial crisis like now. I have booked a gas on 14.02.09, on enquiry at their office on today, I came to know that they are now supplying the booking of 04.2.09 on today.A public rumour is that they are supplying gas cylinders on higher prices to the customers o[censored]rgent need, specially to the marriage parties(ofcourse, domestic cylinders)
I would request you to enquire the fact and also request to open another point to cover the rural areas sorrounding Katwa, now covered by that agency.

R/sir My complend is Luhadiya gas agencey amla dist betul m.p because it burdend extra charges all coustmer for home delivery .and for new conection single silender its charged RS 4500/-for DBC its charged RS 2200/- so i requested please solve my problem and take action againest Luhadiya gas agencey amla dist betul m.p.

D/Sir,
Main aapke co. ka ek LPG cutomer hun, mera consumer no- 11107 (Mahabir Gas Agency, Dhanbad, Jharkhand) hai. Dated 14.4.2009 ko LPG cylinder liye booking kiye thhe, lekin badi khed ke saat kahna par raha hai ki till date mujhe LPG cylinder nahi diya gaya hai. Mahabir Gas Agency ka prati mahina ka yahi problem hai. Booking karne ke 20/25 din baad aur kavi-kavi toh ek/der mahina ke baad cylinder diya jata hai & jab cylinder diya jata hai toh uske baad next booking ke liye delivery date ka 21 days ke baad hi booking liya jata hai. Sob milakar ek cylinder milne ke baad next cylinder milte-milte 1-1.5 mahina lag jata hai.Jab ki mera double cylinder hai. Double cylinder lene ka kya matlab hai ? Double cylinder ka matlab hai mahina meh 2 cylinder diya jayega. Lekin badi dukh ke saat kahna par raha hai ki aap logo ne public ko burbak banakar unka mehnat ka paisa ko lekar aapna co. ka a/c. ko varte hai, jo ki sarasar galat hai. Agar public ko sewa nahi de sakte hai toh aise Agency ko band hi kar dena chahiye. Aapka Mahabir Gas Agency, Saraidhela, Dhanbad, ne apna capacity se bahut jada connection de rakha hai, isshhliye mahine meh 02 cylinder toh dur 01 cylinder vi milna mushkil ki baat hai.

Aapse agra hai ki isshhke aas-paas aur ek Agency khula jay or Mahabir Gas Agency ko 02 tukra kar diya jay, taki aam public ko grihasti ko chalane meh aasaani ho sake. Mujhe aashaa hai ki aap isshh par uchit karbai karenge.

Thanking you.


with regards

Partha Chakraborty

dear sir i am your customer since five tears my consumer number is49332 at ROSE AGENCIES vanampet, chennai.having a single cylinder.i had already applied for the second one long back in 2006 now i learned that you have been issuing the second cylinder, but so far we have not got any intimatuion regarding that, when contacted at the agency the behaviour is ridiculous.they said that they have already send the intimation letter to my previous address which i have already left three years back.on the date of bookingfor the second cylinder they had not given any receipt or any thing.now please tell me how to get my second cylinder.

regards
rupesh das

Respected sir,
My consumer no. is 24151 and i am a resident of guwahati.m/s Sandhan GasAgency is the distributor of my connection.I had booked for a refill cylinder on 25th april 2009 and was entitled to receive the same on 11th may 2009 but still today i havn't received my cylinder.Since then, i have approached them several times but no response has been received from the dealer till date.

In this regard, i request you to kindly take necessary action so that the problem is solved.

THANKING YOU,
BIMALENDU BHATTACHARJEE
POLARIS, HOUSE-32, KAHILIPARA COLONY,
DAKHINPARA, GUWAHATI-781018

Dear Sir,
I want to know about charges of DBC . The owner of distributor Saini Indane gas Agency Ayodhya Bye pass Road Bhopal is stating as Rs.1960/-. When i asked about charges details he used roudly behaviour with me. My question was very normal. this is not first time. Distributor owner always speak with mis-behave. It should not be happan as India is democratic country and a person has the authority t know about everything about he is paying. My one suggestion is that please surrender the areawise monopoly of Gas-Agencies.

Thanks

Regards
Atul Shrivastava

Sir
I am registered with Dube Gass Service Agra .I am very sorry to say that this company delays in supplying the cylinders. Recent situation is that ihave booked on 17-07-09. but till date it has not recieved. May I hope would u say the gass agency to be punctual?
Thanks


H B pandey

My consumer No. is 25850 at Balaji Gas agencies Ondipudur Coimbatore Tamil Nadu. For the supply of LPG they take 40 days Kindly instruct them keeping the govt norms of booking the gas after 21 days. Also instruct them to keep a display board mentioning 21 days for booking the gas.I face this problem for the past one year and if ou ref. my consumer no.25850 you will know how they are irregular in this . Inspite of repeated request they fail to do so.

ela gas agency is not good servise they steal gas.

I am residing at Tamilnadu, Cuddalore district, Neyveli.
My connection No. is 14476 and 17606.
14476 - I bought this connction by tatkal Scheme.
17606 - This one is got by general booked seniority.
Now, the agency told me to surrender one connection.
already one connection is blocked. another connection is also stopped and said that they urging to surrender one connection otherwise we cannot give the gas cylinder.
Is it the rule?
what is the company order?
can I go to get the right information before i'm going to consumer court.

Expecting reply please.

informotion of hire vehical details pls

I am customer, Sethumathavan with Sri Balaji Gas Agencies, G1, G2 - Fortune Appartments, 29, Stedford Hospital Road, Ambattur, Chennai. I am staying in Thirumullaivoyil near by the Gas Agency place only. After booking the Gas it was taking too much of time to delivery. They are always telling after 10 days we will delivered to your house. but the fact is that it is not happening. whenever we are calling for getting the status, they have three phone connections, but all are busy, if we get the line they are not picking the line, more than half an hour i am trying to get the line, but no one is picking. all the three lines I tried. they are not responding. irresponsible fellows. If i try one line, next time they will set it as busy, they taking the receiver and keeping down. please take neccessary action. this is on behalf of all Indane gas consumers.

Thank you

I booked Gas on net on 21.10.2009 at 09 AM vide my consumer No 24335 with Sanik Gas Ambala Cantt Haryana but referancd to my booking the present status is not informed to me against my booking It is suggested that proving information to the consumer will add to the Goodwill of the IOC

S P Bhalla

REMINDEER



To,

Area Incharge,

Indian Oil Corporation Ltd.,

Indane Area Office Allahabad

5th Floor, Indira Bhawan, Civil Lines

ALLAHABAD



Kind Attn.: Mr. S.Beena/Sri P.K.Verma



Subject: Problem in distribution of LPG cylinder refills.



Sir,

We, the cosumers of Indane LPG have to entreat you with regard to the subjected problem in the following ways:

1. CASH & CARRY SYSTEM: Most of the Gas agencies have their godowns far away from the agency. For example Harishchandra Gas Agency of Teliarganj, Allahabad and has it’s godown 20 Kms. away at Gohri (remote village area ) and customers have to collect their Cash & Carry cylinders from a distance of 20 Kms. Similarly, M/s Ram Krishna Gas Service Allahpur, Allahabad has it’s godown at Jhunsi, nearly 15 Kms away from the agency for cash & carry distribution system. It might have been distributed somewhere near to Agency as it was being done earlier (if not daily, alternately).

2. HOME DELIVERY: All the agencies at Allahabad do not have their registered venders for home delivery, neither they have vender’s registration in local police circle. Consequently their unauthorised venders delivers the refill cylinders by making 3 into 2 cylinders. Further they do not have weighing balances with them neither they have any identity card nor proper uniforms. Generally ladies have to face these unauthorised venders and they are being befooled by this vender & Gas Agency conspiracy. Home Delivery service sometimes takes even more than a fortnight inspite of repeated requests. However, hardly 10% home delivery is provided and remaining 90% is covered by Cash & Carry system.

3. SUB-AGENCY: In Allahabad, there are a number o[censored]nauthorised sub- agencies/refilling plants running, making 3 refills in 2 refilled cylinders and this conspiracy is going on with the help of authorised agencies by bulk supply to them.



Further, all the gas agencies are charging equal rate for Cash & Carry and Home Delivery both.



In the light of the above problems, we would like to request you to make convenient DELIVERY SERVICE NORMS very strict to facilitate the customers and ensure the applicability of the same.



Thanking you. Your’s

CUSTOMERS

rajesh kumar srivastava
219, 1M/2, tilak nagar, allapur, Allahabad
connection no. B-31735

shri radhagovind gass service — no response for refilling of cylinder

Dear Sir,
Warm Regards,
This is to state that i am a customer with M/s shri radhagovind gass service (distributer of indane)with cons.no.9267.I have tel. no. as 22073323,22075114 as printed on their cash memo. When I need to book a refilling of cylinder I try a lot on telephone but usually get the response that either the telephones are temperary out of service or phones are not answered. So I have to go to their office for booking of the same. Today also I tried to contact them on telephones but the reply was " tel. are out of service ". Sir this is very hard to go every time personally to their office for booking in today's mechanical life. Please advise me what to do for permanent solution and get my booking registered for refilled cylinder at the earliest. Your prompt response/action shall be highly soliciated. Please cofirm the same.
Thanking You
Your Sincerely
asha bhatnagar

Tel:[protected]

Dear Sir,
My complain from Orissa, I am a cosumer last 1 year, I booked a gas last 45 days under A sub dealer of Mangal pur, and main Agency is Rambag under jajpur district, Orissa . but now the sub dealer take my empty Cylinder for exchange with new filling Cylinder with Money.but i watch it last 45 days, nobody does not listen to me kindly look into the matter otherwise i will go for cosumer court.

Best regards
Narottam Nayak
Orissa Television Limited

we are the innocent people of village BANDANWARA DIST AJMER(RAJ)
our LPG connections were provided by RAJESH GAS AGENCY located at GULABPURA DIST BHILWARA .
onwer at this agency assured us for providing regular supply after a first dellivery of cylinder by him after 21 days . this we can book our next second cylinder supply and we will get this booked supply cylinder on next 21 days (there is interval of 42 days between two cylinder consequtive delivery)
sir our problem starts now that he is doing black marckting domistic gas cylinder due to this we are anable to get supply after 21 days after schelude day & if we would like to take with him in this concern he responceses "this is my businies, what you want you will do, even C.M. can not change my decision when even we will make call with him he abuses us and also provide thereating to us"
we are helpless .we don't know how to face his rude behavier.
SIR please look in to this matter and slove our problem and provide supply in schedulled him...please sir
pawan dhumash
bandanwara dist ajmer

we are the innocent people of village BANDANWARA DIST AJMER(RAJ)
our LPG connections were provided by RAJESH GAS AGENCY located at GULABPURA DIST BHILWARA .
onwer at this agency assured us for providing regular supply after a first dellivery of cylinder by him after 21 days . this we can book our next second cylinder supply and we will get this booked supply cylinder on next 21 days (there is interval of 42 days between two cylinder consequtive delivery)
sir our problem starts now that he is doing black marckting domistic gas cylinder due to this we are anable to get supply after 21 days after schelude day & if we would like to take with him in this concern he responceses "this is my businies, what you want you will do, even C.M. can not change my decision when even we will make call with him he abuses us and also provide thereating to us"
we are helpless .we don't know how to face his rude behavier.
SIR please look in to this matter and slove our problem and provide supply in schedulled him...please sir

dear, sir/madam,
i smt khuku dutta the customer nort edn gas, barasat(n), prasadpur near 11 no.rail gate.my consumer no is T02621.problem is every month when i book my gas.the dis.does not refil the gas properly.at least 30 days the gas was service from the bokking.the line man was black with high money and always told to me short supply.my last booking date10.12.2009.he dist.told to me when the gas was supply after the gas was booking. pl.see this mattr.previusly 2 mail send to mr.avijit de & dilip saha gariahat, kolkata off.ther was no reply.

Dear Sir/MadamLPG.

I have a LPG DB connection at United Gas Agency, Sector 3 Shopping Centre Rajender Nagar, Sahibabad, Ghaziabad ( UP). The connection consumer NO. is 3265480. I had booked a cylinder on[protected] which was supplied me on[protected]. On checking, after opening the safety cap, it was found that the cylinder is leaking gas. since it was evening time, i called the person who delivered the cylinder on his mobile NO. [protected]. As per his suggestion, the saftly cap was re-fixed as he promised to come early next morning. but he did not turn up even after calling several time. Today i.e. on[protected] my wife visited the agency office to lodge the complaint, they promise to send their rep. but till no body turn up to solve the problem. Sir, the attitude is very casual, the leaking of gas is a major issue, which can cause serious incident at any time. further cooking problem can also be hampered. any way we manage to cook our food by taking cylinder from the neighbour and feeded our children,
Through this complaint, i request the authority to instruct the concerned agency staff, at least not to take leaking complaint so easy and to respond fastly to avoid any untoward incidents.

best regards,

jitender singh
[protected]

I am a customer of Shankardev Gas agency, Six mile Guwahati, Assam. I booked for gas cyllinder on 5/1/10, (booking no. 2005) even after 15 days, the gas cyllinder is not delivered. It is a regular practice. They generally do not pick up the phone, even if they pick up, the reply given is 'your turn has not come yet'. My Consumer no.223815.

Dear

Sir/Mam

I am customer with Vaishnavi Gag Agency, Dhurwa, Ranchi, Jharkhand. I am facing
problem in every month of booking my Cylinder. Telphone no. of this gas agency show busy on all working days. Employess of this gas agencies has fix their time of gas booking is 9:00 a.m to 1:00 p.m.The number is[protected]. You can try any time between 9 AM – 1 PM you will find always BUSY. But after 1:00 o’clock the phone starts ringing.If we got success they send cylinder after 10-11 days. They give one cylinder in 25 days.My consumer no. in VI-13287.

Kindly look into this irregularity.

Thanking You

I am Haridasan, residing at Ulsoor with consumer No.67551 with K K Indane, Ulsoor. I have booked for my cylinder on 09/01/2010 with booking No.3365, and till date I have not received my cylinder. The counter sales gal says that on 14.01.2010 they have raised the bill but till date i havent received the cylinder.

First and foremost that getting all the three telephone nos of KK Indane is very difficult. I dont say it is busy but a repeated message of "Yeh Number Karab Hai" on all the three nos are a never ending response you receive. On default if someone picks up the call and I want to speak to the Manager, but he never comes on the line on the pretext that he is very Busy.

Is this customer service we can expect from IOC.

Expecting your interference and a mail back from your end.

Kindly let know when consumer can book the gas after taking delivery of one cyliner.What are the rules of IOC regarding booking period.

Sir,

I am sr officer of patrolium ministry and got fedup for delivery to us for lpg gas cylinder by Raghu Gas agency Gurgaon.
It is my humble request please change marketing manager of M/S Raghu gas agency. He is unable to control gas distribution as gas is not being supplied after 1 month now a days. He is not interested to listen any complain.

Regards,

Hariram
consumer No-19892

raghu gas service — Corruption

I write on behalf of many Indane customers residing in Sec-10 area. We are fully fed with the services of your distributor Raghu Gas service for the following reasons:

1: They take more than 1 month to deliver gas while other distributors in Gurgaon both Indane and otherwise deliver gas within 1 week of booking

2: There is no phone booking even though they have advertised their no.[protected]. You can dial their nos. entire day without anyone picking the number

3: Gas supplied by them in cylinders is always underweight by 2-3 KGs and there is no accountability

3: I have very clear information that they also indulge in black marketing of the cooking gas

My service account no. with India ne RT-3191

dear sir
my name is dr. archana singh . i got connection in 1995 at basti availing two cylinder. in 1999 i transferred from basti to varanasi and my connection with vikalp gas, but that agency provide me only one cylinder and told me after some time u would get next one. then i try several times but could not get additional cylinder.now now my connection with shri ram gas mahmurgunj varanasi connection number VK 8154. i am trying several years to get additional cylinder but they refuse me to do so. so kindly take necessary action.
thanking you
dr. archana singh

Thousands of people affected by third class service of Ragu Gas.People of local community must raise their voice against them and to request government to put an inquiry against it.
regards

LPG Gas agency address are given below:-
Name of Distributorship
Bachan Gas Service
Distributor Address St. No.17, Maid Colony, New Shimlapuri, Ludhiana
STD Code Contact No[protected], 2543443, 6533050,[protected]
Name of Sales Officer Vijay Kumar


My address are given below.
Anand Kumar
BXXIX-458/4/306, Guru Teg Bahadur Nagar, Sua Road, Giaspur, ludhiana
My email address- [protected]@yahoo.com

Dear sir/madam,

I AM CUSTOMER WITH M/S.DREAMS INDANE SERVICE PERUNNA CHANGANACHERRY- 686102 KOTTAYAM .KERALA AND MY CONSUMER NUMBER IS D-7007. I AM FACING WITH THE PROBLEM OF BOOKING . I HAVE BOOKED MY CYLINDER ON NET ON THE DATE 23 FEBRUARY 2010 4.40PM AND THEY GIVE ME MY BOOKING NO AS :96 AND WHEN I CALLED THE AGENCY THEY TOLD ME TAT TILL NOW THEY DIDN'T GOT MY BOOKING.AND BEHAVE TO ME LIKE A BEGGER WHO BEG FOR THERE MERCY.AS A INDIAN CITIZEN I HAVE THE RIGHT OF GETTING VALUE OF MY MONEY AND STATUS .SIR I HOPE YOU WILL HELP ME TO SOLVE THIS GRIEVANCE AND OBLIGE. LOOKING FORWARD FOR A POSITIVE OUTCOME . THANK YOU.
Mr.P.A.PONNAPPAN
PRIYADARSANI(H)
VAZHAPALLY WEST
CHANGANASSERY
KOTTAYAM
KERALA .

Dear Sir
What is the actual cost of the cylinder? How much they are getting? Eventhough we take the cylinder from the godown they are asking extra money why?

Dear Sir/Madam,
I am customer of B.S.F.C. Hinoo, Ranchi, Jharkhand. I am not getting LPG gas regularly.I am residing in Arirport road, Hinoo.
I have booked on 20th Feb, 2010 and customer no is BSFC - 189 and SV no.99058.
So I request you to take proper action against responsible persons.
Some more irregularities are like this -
(i) Sajan Kumar, Consumer No.-8781, Booking No.- 4971, Date of booking - 24th Feb, 2010, SV No.-648790.
(ii) Arun Choudhary, Consumer No.- 10702, Booking N0.-4972, 24th Feb, 2010, SV No.- 610718.
Hope we will get proper response.
Thanking You.
Yours faithful,
Anand Kumar Sharma.

shri radha govind gas service/ LPG cylinder — Less LPG filled cylinder supplied

I am the customer of Indane gas ,shri radhagovind gas service agency, TIN NO. [protected], Address: 1X/171, sham block , Kailash ngr, Delhi - 110031, Customer No. 15797 and received a LPG cylinder with 2.5 kg lower volume of LPG cylinder filled today and want the guilty to be punished .

Regards ,

Sumit kumar gupta
[protected]

sir,
this is to inform can there be 2 applicants for RGGLV lpg gas distributors from the same family living in same address and applied from different address for book ppurpose if so where to lodge complaint
rds
mail: [protected]@sify.com

I, PREM PRAKASH TRIPATHI Living in A/6, BAGHWALI COLONY SHASHTRI NAGAR GHAZIABAD, my consumer number is SRG 20575 and i am customer of GHAZIABAD GAS CORPORATION KAVI NAGAR GHAZIABAD.

I always booked my cylinder timely through 20575 no., but last two months i am not receiving my cylinder timely and the person who bring the cylinder also give it by Less Weight and He did not have their weighing Instrument also when some instructions we try to give him then he always misbehave also.

if we want to contact Through Distributor then their two numbers 2700170, and 2701439 did not work.

We are facing so many problems last two months, we are using Stove for cooking the food.

So, please take necessary action against them who are trying to destroy the Goodwill of "Indane". I will be very thankful to you.

ghaziabad gas phone no is not pick anybody & more time it show busy..kindly help me..

LPG ( Indane ) Cylinder Agency - IOC — No home delivery from past three years

Bamleshwari Gas Agency ( Indane ) is not providing home delivery from last three years .

After repeated requests the working personnels say they have manpower shortage .

Always I have to stay in queue for atleat four hours .

Sometimes they don't even supply cylinder for almost 8 to 10 days and complain about shortage of gas cylinder supply from IOCL .

Sri Balaji agencies — delay due to corruption

I am K.P.Senthil Kumar, a consumer of Indane gas, my consumer I.D is 36435. The agency is Sri balaji agencies ambattur, chennai 600053. booked a cylinder in the january 6 and not get it yet. They said everyday that today we will deliver your cylinder, but the delivery men sell the cylinders in the black market. It is not only my problem. Every family suffers by this illegal supply. The local rowdies are supplying the house hold cylinders to the fast food shops and tea shops. They sell them for 700 rs in the black market. In the above agency a delivery man Mr. dharmaraj doing this illegal business with the support of local rowdies.

Sri Balaji agencies — Abnormal delay of Cylinder

My consumer ID is 29258, agency- SRI BALAJI GAS AGENCIES, G1-G2,Fortune Classic,NO-29,Stedeford Hospital Road, Krishnapuram, Ambattur, Chennai-53.
I wish to inform with pain that I am receiving the cylinder with a a gap of more than 48 days by making a lot of phone call, personal visits. A lot of illegal activities are going on.I would like to know the vigilance number.
My Contact Number is-[protected]
My Address
MRS.Gayathri Vasudevan,
Plot no 16, Vignesh Nagar,
Thendralnagar Road,
Thirumullaivoyal,
Chennai-600062

Dear sir, I want lpg gas dillership in jajpur distict.

my indan gas connection is transferred in feb.2011 and contect to jain gas co. and other distrinuter in Giridih after one week but They advice me to wait some days because new gas agency is going to open recently which is near to my residence. I again contect to new gas agency as well as other gas agency in Giridih but they forbade me to continue this transfer. Actualy my residence is in village in district which is nearer to Nilkant Gas agency Jamua, Giridih which is recently fuctioning. Nilkant Gas agency is saying that we are giving only this bllock area only.
please help me to get continue.My contect no.is [protected], [protected] my email is [protected]@yahoo.com

my gas connecxtion is transfered in Fed 2011 from Rourkela to Giridih jharkhand . I contect to agencies in Giridih but they are not giving . My residence is in villlage in this disttict and nearer gas agency is Nilkant gas agency Jamua, Giridih . but they are saying we can give connection only this bllock area only. I contect proper town agencies also but fail to get this connection continue
My mob.no. is [protected], [protected]

Dealer is engaged in black marketing, resulted in to delay in delivery to common people.

I am holding an Indane gas connection, Con. No. SYS3188. My gas agency is Sarada Indane Service. Code no. 99197463. For last few mounts abnormal delay (10 – 12 days) in given the gas cylinder.
I informed that they are engaged in black marketing of gas cylinder with owner of privet vehicle ( which are illegally engaged with business), decorators, hotel etc.
Please take action.

Sripur
Kamarpukur
Hooghly 712612, WB Koushik Kar

I am Sathish kumar N. I purchased a house in ambattur banu nagar.
I registered the property in my name, last year november month. Till date i am not able to transfer patta and house tax in my name. Finally i found that everybody who is coming to change house tax and patta in ambattur municipality are giving money to change property in their name. with out money(lanjam) they never change housetax and patta in any body's name. I dont know when i will get name transfer for my house.

Tamil nadu government and vigilance department should see the "Totally corrupted ambattur municipality" and thaluka office.

The real freedom of india we will get, whenever no corruption in government department.

My mobile number is [protected]

A suggestion for Oil Company

Indian Oil should instruct the gas agencies to quote the special complaint number of any of the Senior Officer of the Indian Gas Oil Company regarding their complaints and see to it that how much consumers are suffering from their gas agencies and also take actions to resolve the problems of he consumers. If the gas cylinders are supplied of the expired numbers or gas agencies are supplying the less gas in the cylinders . The gas agencies put this blame on gas company that the cylinders are sealed in the company and company is filling the less gas in the cylinders.

Indane — No subsidy mony not received in my account

19/03/15 i received a cylender whose subsidy till now add in my account.

Delay in supply of gas. Consumer No:FT00411 of Indane

I booked gas through mobile no [protected] on 11/02/2015 ref no of which is 798821 but still to date I have not received the gas. Local supplier is not responding to my call now.

Less amount of LPG Gas Cylinder recieved

This is to bring to your kind notice that I am regularly getting less quantity of my LPG Cylinder, The cylinder weight is approx 23-25 KG Only at the time of delivery.

Dear sir,

Last Agency has been closed down. Pls. inform which agency is been alloted to us from where we can book our gas cylinder. Our Gas book no. is TG5627.

LAST AGENCY - TRIMURTI GAS SERVICE, Shop no. 31, J Block, Vikas Puri, New Delhi.
Gas Book No. TG-5627

Expecting immediate action from you. We are suffering lot of problem due to this. Pls. take early action.


VIMLA DEVI
6, SAINIK ENCLAVE, PART I,
MOHAN GARDEN, UTTAM NAGAR,
NEW DELHI-59
Tel.: [protected]

Sir,
I am a consumer of Trimurti Gas Service Vikas Puri, New Delhi-18. Which was closed. I am running from one Gas Agency to another to find out to which Gas Agency my gas connection is shifted.But I do not found. Can any one suggest me from where I get the correct information. My GAS CONNECTION NO IS TG 3445.
S P SINGH

Sir,
I am a consumer of Trimurti Gas Service Vikas Puri, New Delhi-18. Which was closed. I am running from one Gas Agency to another to find out to which Gas Agency my gas connection is shifted.But I do not found. Can any one suggest me from where I get the correct information. My GAS CONNECTION NO IS TG 3445.
S P SINGH

Sir I am bearing the Indane Gas consumer no-210606. I had booked a refilling of cylinder on

31st December' 08. Till today i.e., 20th January' 09, it is not delivered. May I know the reason of such kind of negligence. The agency name : Mata Sheetla Gas Agency, Gurgaon, Haryana. I am making call many times a day and most of the time given nos. are busy Due to this I spent approx. Rs. 322 on phone only for follow up. I request to Indane gas authority to take necessary action against the said dealer.

Even i spoke with Mr. Santosh Navalkar / Avnish but still i am in waiting situation and no one is hearing --> should i have to go for lagal activity for Justice

Mohit Mittal

[protected]



Regards // Mohit

sir. i am bearing the indane consumer number BG-25447...and i am a regular customer of BHAGIRTATHI GAS SERVICE, NEHRU VIHAR THAT BEARING ACCOUNT CODE NUMBER9107167...
SIR THE AGENCY IS NOT HOLDING ITS RESPONSIBLITY PROPERLY FOR THE SUPPLY OF THE CYLINDER...IT SUPPLIESTHE CYLINDER AFTER 7-10 DAYS AFTER THE BOOKING DATE ..
AND, BOOKING OF THE CYLINDER COUNTS THE SUPPLY DATE FOR THE DELIVERY OF THE CYLINDER.., BY THE SIDE THEY ARE NOT PICKING PHONE CALLS MADE TO THEM TO REGISTER FOR THE BOOKING...THEY USED TO HAVE CRADLE OFF TO THEIR HOOK TO SERVICE THE DENIAL...REST IT IS MORE THAN A YEAR WE SUBMITTED OUR DOCUMENTS FOR THE ADDRESS CHANGE...BUT NO PROCESSING IS STILL MADE SINCE THEN...& THEY PRETEND THAT WE NEVER LIVED AT THE GIVEN ADDRESS AND GIVE AS THE CAUSE IN THEIR DEFENCE...
WITH REGARDS
M.C. SHARMA
(BG-25447)

Dear Concern
i have complained to our Local Office on written mail but not take response on my mail please provide resolution..


From: Disha Associates [mailto:dishaassociate.[protected]@gmail.com]
Sent: Monday, February 13, 2012 9:26 AM
To: '[protected]@indianoil.co.in'
Subject: Complaint GAS Agency (Nishant Gas Services)

Dear Sir,
This is the inform to you that we are facing the problem with our GAS Connection agency “ NISHANT GAS SERVICES” Address : 5/185 B ram nagar ki pulia shahganj agra
We have not received my GAS delivery on time after many reminder not take serious, I am facing this problem for every month and problem is increasing month on month

We have booked the GAS on 23-Jan -12 thru online No.[protected], Booking No.200043 but the still we have not received my GAS so we request to you please take necessary action against him and provide my GAS delivery on time.

Gas Connection No. 8360
Name : Pawan Agarwal

Please revert on my mail



Regards
PAWAN AGARWAL
[protected]

sir
i am complant form ludhiana (Punjab)
in samrala chowk a your dealar Avtar gas called me for now concetion they sad reglutar and gas stove are nessery for new conection my complant is i don't want to gas stove only cylender and new connection document and book. Is the nesserary gas stove? if not plz mail me or call and tell me slousion .
my mobil no, is [protected]
your op singh

Delay in supply of LPG cylinders
I am a customer of Roop Gas Agency, New Kondli, Mayur Vihar Phase III, Delhi-110096. I have booked LPG for refilling on 24/1/08 on No. 1260 and my booking no. was 20 but no supply of cylinder till date[protected]. I try many times the distributor tel no. 22619581, 22611839 & 22616375 but all nos. are always busy.

indane gas (domestic use) — Non compliance of Home delivery after passing 20 days of booking.

Respected Sir,
I have booked my gas cylander though M/S. MONTO GAS AGENCY, NEEMKATHANA ON DT 21th January but after passing a considerable time till date I have not received my gas cylender at my Home. So your honour is requested to please instruct the concerning agency for the same and make an arrangement to deliver me gas cylender immediately.
Thanking you,
Yours faithfully,
(S.K.JANGID)

Please send me your customer care telephone nos.

I have booked the LPgas on 20.11.2008 but till now I do not have received cylinder even after repeated request till[protected]. My Customer ID No. is 30792 and my gas agency is Sabarwal enterprises, Geeta colony, Delhi-31

Dear Sir,

I have a gas connetion wtih M/s Jai Jawan Gas Service, D-493, Palam Extn. (Near Shiksha Bharti Schoo), Sector-7, Dwarka, New Delhi- 110075. Phone nos. [protected], 64115667 & 25085414, E-mail ids ([protected]@yahoo.co.in) ([protected]@gmail.com) and my consumer no. is 4763.

I got gas booked by sending SMS on dated 06/12/2008 on [protected] and I received the acknowledgement of receipt of the SMS. And I went physically to the agency on dated 8/12/2008 got gas booked but the did not given me any reference no. and verbaly told me that gas will be delivered on 11/12/2008.
When 10 days have been passed and I did not received the already booked gas, I called to the agency and they confirm me that your gas has not been booked because we have delived the gas on 24/11/2008.

But I did not get any booking on 24/11/2008. I got booked in the month of October, 2008 and got the delivery on dated 31/10/2008 vide cash memo no. 20512.

You are requested to look into the matter and instruct the Manager/ Owner of the agency not to do this type of mistake in future and deliver me the gas at the eraliest. Other wise a legal action will be taken against the agency.

Thanks

Akhilesh Kumar Thakur
RZ-E-1/8, 1st, Floor, Bengali Colony,
Mahavir Enclave, New Delhi - 110045
Ph. - [protected]


But I have have got the gas booked on

PROBLEM AT THE TIME OF BOOKING OF CYLINDER
I, Rajendra Kr. Baish customer of Prithvi Gas Service, C-939, DDA Flat, East of Loni Road, Delhi-93, Customer No. PG-35660 . I want booked a domestic gas cylinder on since last week to till date 12-01-09 but all nos. are always busy of the distributor tel no. 22813931 & 22813932. Again I requested to pls booked my booking and delievered a cylendder at my home.

Thanks & Regards
Rajendra Kr. Baish
[protected]

we are trying since 16/01/2009 for booking of gas on telephone no.64115667, 25085414, 25087549 and mobile no.[protected] but all phones numbers are always busy or not correct number of the distributor. my consumer no.39067 r/o flat no.848, pocket -3, sector 19, dwarka, new delhi. hence i request yourgoodself please booked my cylender and deliver at my home.

thanking you

BALBIR SINGH
FLAT NO.848, POCKET 3,
SECTOR 19, DWARKA,
NEW DELHI

The gas cylinder was booked on 23rd January 09' and hasn't been delivered yet. The full address was given. All helplines have been contacted but the supplier at no. [protected] seems indifferent and clueless. They tell us to come to the office.If i contact the other three numbers they do not respond.
regards,
sahadeva singh(customer no. 42791, dwarka)

My name is VINODE KUMAR, a consumer of M/s RAMA INDANE, FARIDABAD for indane LPG, consumer no RM-2569, I boked on 04.02.09. but till time they not supplied. I enquiried for the above 4days(four times) but not said the delevary time & also misbehaved with me at the time enquries.
May pl. enquiries & action against him.

Complaint about Gulabi Bagh gas agency My name is kamal dhiman and connection no is 6529 they are not giving any kind of response I booked my gas on phone but they dont deliverd i enquiried many times but no reply from gas agency so please action against them thank you

Sir,
I have booking my conction of cylinder dt:01.03.2010 but my delivery is not send by delear still dated plz: enquiry about this matter I am giving to you my conction no.14873, its address Shop no.48-49, dada dev shoping complex, dada dev road, Palam New Delhi-110045

NON SUPPLY OF BOOKED CYLINDER
i DEVENDER KUMAR customer of Prithvi Gas Service, C-116, DDA Flat, East of Loni Road, Delhi-93, I booked a domestic gas cylinder on dated[protected] booking over tel. but no supply of cylinder till date[protected]. I try many times the distributor tel no. 22813931 & 22813932 but all nos. are always busy. AND delevery man say after 10 days.

sir
i pradeep kumar tyagi customer No. is 21256 of Prithvi Gas Service, C-116, DDA Flat, East of Loni Road, Delhi-93
last 25/9/10 we try to book gas in teleefone No.22813931, 22813932
but no recponse in till date, and he deliverd the cylinder after booking 5-6 days

PRITHVI GAS — NON DELIVERY OF CYLINDER

ate delivery of LPG filled Cylinder
Dear Sir,

we wish to inform you that we are resident of House no, A-172 Gokalpuri Delhi - 94, and user of Indian gas . In our Area Prithvi Gas services is authorized for indian Gas (LPG -domestic uses) Distribution.

our consumer no.39326
booking date is 5/10/10, 22/10/10 & 08/11/2010

but regret to inform that till today (09.11.2010) we have not received .
we request you to kindly look into the matter and do the needful if possible.

Best Regard,
Kamla

My booking date is 04/05/2011 receipt No. 3476974 cylinder is not deliver till date please deliver my gas cylinder.
my consumer No. 39326 Gas Agency is "PRITHVI GAS" Address is A-172, Gokalpuri, Delhi - 110094 (M) [protected]

Hi,
I have been trying my gas distributor (Urvashi Gas agency) located in Sushant Lok Gurgaon(Haryana) for the last three days and they dont bother picking up the phone. I have been suffering a lot.....

Thanks.

MY CONSUMER NO. IS A-23105. I AM UNABLE TO BOOK THE GAS AS I COULD NOT CONTACT AGNIHOTRI GAS OVER PHONE. EITHER THE PHONE IS BUSY OR NOT BEING LIFTED.

MAY PLEASE SUPPLY THE GAS AS I AM IN URGENT NEED.
REGARDS.

I Tessy Vilsant, consumer No. 26856 registered with SONA Enterprises, A-72/2, Massodpur, Vsant Kunj, New Delhi- 110070 is finding it difficult to contact the agent over phone. I have been facing this problem for the past 6 months. The agency had given 3 phone numbers[protected], 26893219,[protected] in the bill, but none of them are contactable. Many of the people have shared the same experience. I definitely doubt, a foul play in this, the agency purposely keeping the phone engaged.

I request the concerned authorities to look into the matter.
Thanks

Tessy

I'm having gas connection with Vathsala agencies, Virugambakkam, Chennai under the cons No: 47802. since the past 3-4 months, whenever i contact them to refill my LPG cylinder, they ask me to produce my ration card. I, with my family is staying in Chennai for rent as i hail from kerala. I was told that if i cannot get a ration card, i have to get a NOC from the civil supplies dept. i had visited the civil supplies office twice to get a NOC but they were not willing to give me one. it seemed as if they were least bothered about people getting LPG refills.

can anyone help us regarding this?

To: VIJAY GAS AGENCIES
216, Thadagam Road,
Opp. Avila Convent,
Shop No.34, Rajkamal estate,
Coimbatore - 641025.
Email : [protected]@yahoo.com
+[protected]
+[protected]
+[protected]
[protected]


Kind attn.; The Manager - Operation

Dear Sir

Sub.: Consumer No. 56618

We are very sorry to inform you that we holding a gas connection consumer no. 56618. We have booked gas tthree times and waiting for gas cylinder.

The delivery boy has reported that the door was closed, I dont know which door he is refering. We are waiting for last 10 day and yeaster we were in house and the doors kept open.

The boy has not came and he may went to worng place. I am making calls three times to get cylinnder. Please look at the matter advise him to deliver the cylinder immediately.

Regards

T. BHARATH

M/s. CASTING INDIA
An ISO 9001:2000 Practicing Company
PO Box. No. 5123
12, Natesa Gounder Layout - II, Rathinapuri, Coimbatore – 641027, Tamil Nadu, INDIA
Phone:[protected], 2527021, 4373702, Tele Fax:[protected]
Mobile: 0091-[protected], [protected]
E-Mail: [protected]@castingindia.com / [protected]@gmail.com / [protected]@yahoo.com
Web Site: www.castingindia.com

[protected]@yahoo.com

sir I have indane connection kindly give me information regarding booking .What is the time period according to ur norms again apply for book the cylinder.
Goldee Randev

Dear sir,
I'm a consumer in THANJAVUR.My ditributer is ARAVIND GAS for INDANE GAS.I have registered for cylinder on 22=03-2008.At that time i have given my consumer no. assigned by you, they said that cylinder will have to be suppplied within five days.Tilldate i have not received eventhough i have phoneed them every day regarding cylinter but they have replied only, they have not received cylider from regional office.Now my two cylinders are empty, i have suffered a lot in this aged life.
Please arrange to gas cylinder, after only i got cylinder.
your's,
V.VAIDYANATHAN

my consumer no is p-17834
i m continuously trying to book for refilling
of my gas . but always both the numbers of
distributer m/s pradeep gas agency, bhopal.
both the telephone numbers are busy ...
please do the needfull

my add is ...d- 276 minal residency jk road bhopal.

My consumer no. is 15557 at indane outlet, Rajahmundry. whenever I book for refilling, each time the agency takes 15-20 days in delivery. The agency also books for refil after 20 days of previous delivery. They keep the phone always busy. If ring goes occasionally, they are hesitant to receive.
May kindly forward this complaint to appropriate authorities for stringent action against those involved for negligence of the duty.

Myself SHEETAL PANIGRAHI, bearing mobile no [protected] for the indane gas of Berhampur, ORISSA . My customer id- BI 3467 as already stated that there has been non delivery of the gas. There has been a several number of times when I have tried to contact them on the phone at the respective office even that was not picked up. After repeated requests which I have done by going to the office again and again but still there has been no consideration made.

Serial no- 673 date of booking 7/04/08 date of delivery 3/06/08. Serial no-3525, date of booking 12/08/08 there had been a warning from the head office hence the date of delivery was 23/08/08 but again when for the Serial no- 539 and the date of booking 4/11/08 there had been a great delay in delivery which was made on 11/01/08 and finally for the serial number-2159 which was booked on 07/02/09 thegas cylinder has not been delivered yet.
This indicates for a great irresponsible behaviour, intensional harashmental as I have to buy the cylinders in black which has really caused a great mental strauma for me. so which indicates for a bad customer service. therefore i would request you to investigate on the matter by sending up a surprise team for investigation else i would have to knock the door of the consumer court.

hello sir my name is ghaalib moh.shiekh i am from khandwa m.p

uprokt vishyaantara gat nivedan he ki mujhe ANUPAM GAS AJENCY khandwa me gas tanki praapt karne hetu nimn aniyamittao avam kathinayion ka saamna karna pata ko vinduvaar is prakaar he

(1) agency maalik ne gunda tatvo avam aasamajik tatvo kokaaryaalay me baitha rakha he jo grahko se gaaligaloch ka upyog karte he !

(2) yeh aasamjik tatva agency se saanth gaanth rakh kar grahko kop samay par tanki nahi dete tatha kaala baazari karke gas tnki uche daamo par baichte he !

(3) mere dwara riffile prapti hetu date 1/1/2010 ko number lagaya gaya tha unnis din beet jaane ke baad bhi mujhe aaj date 19/1/2010 tak gas tanki prapt nahi ho paayi he jiske kaaran mere parivaar ko kathinaiyo ka saman karna par raha he

(4) purv me number lagane ke upraant agency dwara number nirast kar number punah: lagaane ki baat kahi gai avam mere number ki tanki uche daamo par vitrit kar di !

(5) agency home home delivery samay par nahi karti he saath bil par sabhi klhudra mulya sahit 355/ rs hote he parantu compny ke howkar dwara 350/rs me vitrit ki jaati he !

(6) agency ne apne ghar ke niyam bana rakhe he pratah 9 baje se 12 baje tak grahko ko gas vitran ke bil diye jaate he jiske kaaran adhik bheed ho jaati he our mahilaaye tatha bachcho ko ghanto katha rehna parta he saath shashkiya karmchariyo ka office ka samay ho jaata he atah: agency ko aadeshit kare ki wah vitran pratah:9 se 5 baje tak kare saath hi ravivaar ko shashkiya karmchariyo ko gas tanki vitrit kare !

(7) mere dwara date 14/1/2010ko gas ki home delivery karvaai gai thi meneger khandwa dwara shaam me tanki bhijwaane ka kaha gaya parantu aaj date 19/1/2010tak tanki praapt nahi hui / me shashkiya karm chaari hun meri patni avam bachcho ke saath abhrad vyavahar kiya gaya atah: shreemaan se nivedan he ki uprokt bindu par jaach kar agency maalik ke viruddh uchit kaary waahi kar up bhoktaao ki pareshaanioyo avam kathinaaiyo ko sheeghra door karne ka pryaas karne ki krapa karenge

SALANGAN
gharelu gas grahak kaard ki prapti
from: ghaalib mohd.shiekh
moghat thaane ke paas nehroo
school ke samne khandwa m.p
mo.no.[protected]
gas consumer no. A4-659

i booked gas for home delivery on 9/11/2010 with model gas agency,dilkusha market jalandhar,my costomer no mg 8230 but till today 27/11/2010 not deliver gas cylender as the time of call they told me we will deliver withintwo days from the date of booking whenever i make phone call to representive he says today must be delivered we are facing much problem due to this type of service

I am residing in bhopal. I have gas connection from Pradeep Gas Agency. They have given three phone numbers always those numbers are engaged. They are deliberately doing this for selling gas in Black. Near to that Gas agency one small shop is there, which has link with agency people and selling at huge price.

Please forward this complain to the concerned person. Thanks in advance.

Agency details:

Mr Pradeep Naga
+[protected], 2578999, 2574533
3 Amin Market, Jinsi, Jahangirabad, Bhopal - 462008

Hello Sir
My Consumer no -22225
My connection is from CHANDRAKANTA GAS AGENCY BHOPAL.
I am always getting problem in refilling my cylider.
i m unable to book my gas through phone & they didn't provide me home delivery of gas cylinder.

please solve my problem...

RECPECTED SIR

I HAVE PERMISHON NOT TAKEN ANY REQVEST TO DISTUETER

Sir/Madam,
I am an employee of Min. of Defence. I would like to put up a few lines as a grievance on Indane Gas Distributor. It is very sad to quote that being a Leader of the family I am unable to provide proper cooking gas to run the family. The Booking of Gas is carried over by SMS. Even after booking it is very pitiful to inform that after booking it is mostly a month or more to get refilled cylinder. Of Late even after repeated complaints to the Distributor, all my complaints are in vain. However I came to know the Domestic Gas has been used for Business people viz., Street side hotels and many such hotels in the black market.

Requesting your goodself for involving the concerned official to take correctful action at the earliest. Kindly consider this as a representation of complaint of the people of area and not an individual's.

CONSUMER NAME: A.SENTHIL KUMAR.
CONSUMER NO.50967
BOOKED DATE:[protected]
LAST SUPPLIED DATE:[protected]

The Distributor Details
Shree Raghavendra Gas Agencies
Indane Gas Distributors
No.404, CTH Road,
Avadi, Chennai – 600054

Nowadays, Indane gas agencies(Suryaa gas Service,Kavandampalayam in my case) have resorted to booking of gas cylinders,on completion of a minimum period of 25 days from the date of the previous booking ,which is ridiculous.So,the very advantage in going for a double cylinder concept is nullified.Added to this is the fact that the cylinder is delivered only after a period of 15 days from the date of booking.Does this mean that in case of an exigency,one has to go without a gas connection?The new concept of sending an sms to register a booking has also not been scrupulously followed,with complaints of failures time and again.Rather than providing solace to the customers,it is only adding to the discomfiture.Is anyone listening?

I am a LPG Indane customer with Jaipur Gas Sevice, Jaipur and my consumer Number is 4631. I have singal cylinder. I have booked for a refile on 19.04.2008 but they did not booked & says your booking due after 21 day of privious delivery & then delivered after 15 days from booking . i m suffring continuously last one & Half year with same problem.
finally they were booked on 19.04.2008 but still not delivered.
Read comments

lindane — misguiding for booking cylender

when i rushed to your prithvi gas agency they told me that they can not give me new connection without new two bernur stove.

lindane — Pathetic delivery and booking system

Hello,
I have an Indane connection with Madhvi Gas Agency in Hyderabad. Even though they have published numerous phone numbers on their booklet, not even a single one is EVER picked up. This means customer has to always walk down to their agency (which, in my case, is almost 10 kms away) during office hours just for booking. The minimum delivery time, they promise, is 10 days.

This is in stark contrast to another gas agency in Hyderabad only which deliverd in 3-4 days and always picked up phone and addressed complaints etc.

Request concerned authorities to initiate approproate action againt such insenstivity of gas suppliers towards their customers.

Thanks and Regards
S.Mittal

lindane — Duration for Booking

We are having an Indane gas connection with 2 cylinders. I would like to know the minimum duration for booking a cylinder with the dealer. Many dealers are booking after 21 days, whereas my dealer insists on minimum 30 days for booking. I request you to send an official confirmation in this regard.

Regards
T.N.Venkataramaiah
Reserve Bank of India
Bangalore

lindane — Gas Booking and Delivery

Dear Sir,

I have an Indane Gas Connection. My customer no is 76234. I booked Gas on 2nd Sep 2010 in chennai adyar office. Till now i have not received gas. Whenever i call they say tomorrow. This is a height o[censored]nprofessioanlism.

Please help me. My phone no is [protected].

Thanks and Regards
Sandeep Bisawa

lindane — delivery gas

Dear sir,
I want to say that the delivery of indane gas cylinder is not on time, the last delivery of gas cylinder is on 10th august 2010 and from that date there is no delivery . I want you to take some action so that we can get gas cylinder delivery on time.

Thanking you
Anil Puniya
[protected]

lindane — By telephone booking

I have been trying to book gas refill cylinder through phone. But on phone I could not book.



I have been trying to book gas refill fhrough phone. While calling 1260, I am getting a reply. For malayalm press 1, for English press2 for hindi press 3. Even if I press
1, again repeating same thing, press 1,2,3 and so on. At last it will say your time is over and disconnect. Please try to rectify the mistake of the computer. or stop booking over telephone., it may disturb consumers like me.

Mathai Koshy, Consumer No.2674, R.C.B. Konni.
[protected]@gmail.com

Hi,
I have a connection on the name of my sister and i would like to transfer this connection to my name. Could you please update me the procedure how to transfer a connection from one name to another name.

Thanks in advance,
Sreelatha.M

Hi,
I have a connection on my name but i had lost all the documents and the connection number so kindly update me the whole procedure how should i got my lost number to fullfill my needs. waiting for ur reply. Following details as per i know

AJAY MANCHANDA
C-31 SHIVALIK OPP. GEETANJALI
ROAD NEW DELHI-110017

Thanks
Ajay Manchanda

I need new GAS connection at vidhyadhar nagar Jaipur.
Please let me know how to apply online.

Kind Atten. Indane Gas


Booking no. 17397

Even after repeated requests & complaints, AND a lot of promises from the agency we have not received the cylinder.

In this condition the consumer feels very helpless that what action should be taken against the gas agency. Kindly take the action immediately otherwise we will contact to head office of Indian gas service.

Please help us.

Thanks & Regards
Suleman Khan
M:- [protected]

Sir,
I am a consumer of Indane LPG for domestic use. My customer No. is D 10618 at DREAMS Indane Services, Changanacherry. I have booked for a Cylinder on 15/09/2008. and the booking Number is 2010. Even after the lapse of 30 days I have not received the Cylinder. The unusual delay in supplying LPG, is a usual practice from the part of Dreams Agencies, Changanacherry. I request you to look in to the matter, and take necessary steps to provide uninterrupted supply of domestic gas Cylinder.
Yours faithfully


M.S.Chandramohana Babu
Customer No.10618 Mecheril House
Dreame Indane Services
Changanacherry
Kottayam
Kerala

Sir,
I am a consumer of Indane LPG for domestic use. My customer No. is A 6737 at sri nath Indane gas Services, aligarh . I have booked for a Cylinder on 29/08/2009. and the booking Number is 2010. Even after the lapse of 15 days I have not received the Cylinder. The unusual delay in supplying LPG, is a usual practice from the part of sri nath Indane gas service aligarh. I request you to look in to the matter, and take necessary steps to provide uninterrupted supply of domestic gas Cylinder.
Yours faithfully
chandra prakash
bhikampur compound
rasal ganj aligarh up
202001

indian oil, gas — Distributor Service very Poor

Anand Enterprises, is a Indian Oil Company distributor. It provides very poor service for delivery LPG gas cylenders. The distributor could not attend the phone for booking of filling gas cylenders, we have go to personaly for booking the gas. The distributor told for delivery after one week but delivery the gas cylender after 20 days. Please give attention for my complaint as early as possible. This is every month, every customer problem who deals with this distributor of Anand Enterprises, the Tin No. : [protected].

indian oil gas — very poor service

Consumer Number - 3514
S.Dutt
I have booked indian oil gas cylinder on 5 Dec 2007 but still not recieved.
And employees over there not entertaining the request and keep on lingering the issue
so do the needfull

Dear Sir
Your Service is very poor in ludhiana
Your local dealer said that there is blockage of gas from indian gas authority. we recieve the gas after 17 days as gas booked on dated 31/12/07 & reacived on dated 17/01/2008
so clearify this when we booked our gas again on which date
your ageny said that they will book the gas after 21 days of delievery date
what is the fault of the costumer for recieving the gas too late
regards
nitin

Dear Sir
Your Service is very poor in ludhiana
Your local dealer said that there is blockage of gas from indian gas authority. we recieve the gas after 17 days as gas booked on dated 31/12/07 & reacived on dated 17/01/2008
so clearify this when we booked our gas again on which date
your ageny said that they will book the gas after 21 days of delievery date
what is the fault of the costumer for recieving the gas too late
regards
Pankaj

indana cylinder — Non-Working of Sunday

We are working people are facing lot of problem in ghaziabad distt. for getting the cylinder booked in the agency. In Ghaziabad distt. most of the Indana LPG cylinder agencies are closed.

It is requested to kindly look into the problem of working people also so that we can get our cylinder on Sundays.

kindly advise the Engineering Gas, Raj nagar, Distt. Ghaziabad distt. and other LPG cylinder agencies to operate Sunday and adjust the leave some other working day instead.

dileep kumar
[protected]

The guys at Agnihotri need help to sort out their service culture. Despite so many lines, they always succeed in keeping all lines busy or worse do not respond when it actually rings. The owner could have helped if she took any active role. But god knows how to reach her.

I totally agree with the complaints against Agnihotri Gas. I have also been at the receiving end of this particular gas agency which supplies us with LPG cylinders. Thier service is simply pathetic. But, dont expect the Indian Oil Corporation authoorities ( Agnihotri is a IOC gas agency) to take any action becuase the officwers in charge are bribed by the agency and they keep mum. I know of IOC officers living in IOC's residentail quarters in Noida IOC Nagar Site 1 and Site 2 who repeatedly book cylinders for two weeks on end and despite repeated complaints, do not get delivery of cylinders. The Estate officer of IOC Nagar Site 1 and Site 2 is bribed to the hilt by Agnihotri Gas and he doesnt take any action. But, he makes sure that those officers in IOC's administrative department who stay in these two colonies get their cylinders on time. For the rest,m he has told Agnihotri not to worry. Such is the pathetic styate of affairs at IOC. Some temporary relief can be got whenever a cylinder is not delivered on time is to call up the IOC Agra LPG Area Manager who is in charge of Noida. His/Her number is[protected]

I totally agree even I have been trying to contact but they always keeps their phone busy.

Customer Services — Customer service always busy on call, no response whenever I connect.

I am not able to connect to the Irctc customer service. Every time I connect to the customer service I am put on a queue and the after 5 minutes I get a message that all the customer service representatives are busy on calls. I am trying to connect to the customer from past 5 days. If the irctc people cannot manage the customers over call please give it to the comany which offers prompt services. In anticipation of a reply and action in this regard.

Thanks

Deepak

I am trying all 4 nos. simultaneously i.e., 2430128/2430269/ 2430300/4319765 since 10:00 am till now i.e, 11:00 dtd.26.06.08 but alas! all numbers are busy. Even Indian Oil do not provide any help to consumers a NAVRATTAN of Bharat Sarkar!!!

I have booked LPG Cylinder through SMS on 15.6.2008. Today is 26.06.2008 and I have not yet received the LPG Cylinder. While trying to contact through telephone (Landline as well as Mobile), it has been observed that either the line is busy or else no body is responding when the telephone is ringing. This is a peculiar situation with Agnihotri Gas Agency. At present both my cylinders are empty and I am in totally dry out Condition. I donot know, how to handle with this Agency.

Pathetic Gas Service by Agnihotri Indane Gas Service NOIDA — Pathetic Gas Service by Agnihotri Indane Gas Service NOIDA

I recently shifted to NOIDA and transferred my indane gas connection to M/s Agnihotri Indane Gas Service in NOIDA . This centre gave me following numbers for gas booking[protected], 2430269, 2430300, 4319765 but to my surprise nobody picked the phone for hours when I had to book the gas . I kept on trying these numbers for 3 days and finally I had to go there personally during weekend when my office was off . I was shocked to see that there was a huge queue of customers and the staff was taking the booking in a register as the machine was not working . Staff informed me that the gas would reach in 4 days . Today, when it has already been six days, gas has not been delivered . Luckily today, somebody picked the phone and informed me that the gas not been booked at all and it will reach in another 4 days .

I request a strict action should be taken for such a pathetic gas service . My gas connection number is A38522 .

I recently shifted to NOIDA and transferred my indane gas connection to M/s Agnihotri Indane Gas Service in NOIDA . This centre gave me following numbers for gas booking[protected], 2430269, 2430300, 4319765 but to my surprise nobody picked the phone for hours when I had to book the gas . I kept on trying these numbers for 3 days and finally I had to go there personally during weekend when my office was off . I was shocked to see that there was a huge queue of customers and the staff was taking the booking in a register as the machine was not working . Staff informed me that the gas would reach in 4 days . Today, when it has already been six days, gas has not been delivered . Luckily today, somebody picked the phone and informed me that the gas not been booked at all and it will reach in another 4 days .

I request a strict action should be taken for such a pathetic gas service . My gas connection number is A38522 .

Agnihotri Gas Services sec-37 NOIDA, is poor in serving the customer as whenever We want to book the Gas All time we find they used to keep the phone lines busy. It is very difficult to believe that all phones are busy for takling to customer at a time. So many Consumers complained about this, but I belive now that no one of your department has any time to look into this mater. Now we have most probably given up due to this type of neglected attitudes.

VERY VERY POOR CUSTOMER SERVICE AND RESPONSE.

Fully Agree. very pathetic service. First, their numbers are busy.. then even if they pick up, they don't take the booking.

Today all my cylinders are empty.. Frantically calling them since 10 Am. its now 10.41. I am helpless.

A12881

The Agnihotri Gas Agency in sector - 37 is very bad at consumer satisfaction. It is in pathetic state.
the guy sitting there says you get cylinder with a day. But that day never comes.
I made the biggest mistake by having a connection from them.
Kindly avoid them

This agency is the worst to take connection from. I don't know why I took the connection from them. They just don't care for their customers. I have been trying to reach them continuously since last 2 hours and have not been able to reach them. Their phone is always busy...looks like they have just taken away the receiver.

I would suggest that no one should take connection from them. Better go for Bharat Gas if you are able to get connection with them. Agnihotri Gas Service is the worst one.

I totally agree even I have been trying to contact but they always keeps their phone busy. I am trying all 4 nos. simultaneously i.e., 2430128/2430269/ 2430300/4319765 all numbers are busy.

I have found that all the telephone numbers of M/s Agnihotri Gas Service, i.e., 2430128/2430269/ 2430300/4319765, either remain busy or nobody picks up the phone. It is horrible experience just to book the cylinder.

All the above complaints are genuine however mild in nature. In fact the Agnihotri Gas Service is worst in serving and I would advocvate of revokation of their Indane franchise. They do not respond well, they do not serve well and they make very false commitment always coming with some alibi. The numbers 2430128/2430269/ 2430300/4319765 seems to be busy always and the worst is when it rings no one picks most of the time and if you call imidiately after the first call (that rang up), it start saying busy...hooooof it's pathetic...Please let me know how to switch service provider.

I fully agree. Agnihotri is completely useless. All alegations above 100% correct. Let us all get together and get his agency canclelled. I once had the opportunity to talk the owner lady as well. She claimed that she is a war widow. How can a dignified lady like her have the agency behave with customrs like this. Is anybody in IOCL listening.??

Agnihotri gas service noida — Unavailability of service

Several times I try to reach Agnihotri gas service it is impossible to get through. Today my gas is leaking and I donto know what to do! This is the second time that a leaking cylinder has been delivered and you cannot get their number to make a complaint or get service!

Agnihotri Gas Service, SEc 37 NOida is not providing satisfactory services as i'm calling since 1 week and nobody picks up the phone and rest of the time lines were busy..

AGNIHOTRI GAS AGENCY, SEC 37, NOIDA. — very poor service

Agnihotri Gas Services sec-37 NOIDA, is poor in serving the customer as whenever We want to book the Gas All time we find they used to keep the phone lines busy.

They never understand the importance of customer.

I agree with the complaint... I called Agnihotri Gas services continously for 45 min and still was not been able to reach them. Ultimately, one of the phones did ring and no one picked it up.

I am trying their phone for the last 4 days...
but it going busy all the time...

Agnihotri Gas Service — Unavailability of booking Nos

For the last one week I am trying hard to book the gas cylinder.Tried calling on the nos 2430300, 2430269, 25611260, 25611031...everytime there is a response that dial after some time.It has become really impossible to get your call across on the landline nos.

Kindly help.

Sirs
I am a housewife living in Dharmapuri town Tamil nadu.M/s Rajalakshmi Agencies is the dealer for Indane Gas.
My consumer no.is 45735.
The dealer is dictating terms in this town that the gas booking would be allowed only after 30 days of the previous delivery.One has to wait for 30 days and hunt for his phones nos260603, 261011, 268886, 262127 and find that the all the four phones are either always engaged or out of reach.B y this processcustomers valubl;e time is wasted.By gods grace if responded in phone the adamant reply will be "YOU MAY GET AFTER 15 DAYS !!!.
This the state and treatment to the poor helpless consumer at DHARAMPURI.
The seal of the refil is not in tact and fulproof.God only knows what is being done to the seals.Will you please forward this complaint to the grievences/vigilance cell at Coimbatoreand Chennai

IOC — poor availability having 2 cylinders

My name Santosh kumar ram of ambagan railway colony, QTR -no 278/A, p.o & dist :Burdwan (w.b), we are fifteen members altogether in this family and we have two bottles of IOC CYLINDERS . My consumer no is SG 08133 in the name of Santosh kr ram with the distributor code of 36190027 having address of STATE GOVT. EMPLOYEE CONCESSION CO-OPERATIVE STORES LTD, Kachari road burdwan. I never got cylinder within less than 25 days minimum and max of 35 days in my life but i have two cylinders of IOC which is of no value for me at any time.I requested this agency to transfer my no to GOBIND GAS CO but their is no response from both end .Thus I request before you to surrender my 2nd cylinder and get my fund back so that I can arrange another company bottle.My family is facing huge problem nowadays as they have to cook on stove for last one week due to not avaibility of IOC gas and my boss where I am the staff they also are not satisfied with my job as i HAVE TO GO AND STAND IN THE LINE FOR HOURS for the cylinder .Plz help me otherwise Ihave to take some other step .Waiting for your response .

Service of Agnihotri is really very very pathetic and hopeless. No body picks the phone ..they always keep their phone in busy mode. Neither they deliver gas on time nor listen customer complains. This is really a shame for INDIAN OIL a NAVARATAN Company of INDIA that they dont have customer complaint cell. Pathetic.

Service really bad no body picks the even if rings... other wise phone is busy.

At the time of shifting my connection from Hyderabad to Noida . I got a old regulator which is not working proplerly I tryed my best to replace it but till today I fail to replace it ..

I have never seen such kind of mismanaged agency to serve IOC customer in any city I have been to. (1). Mrs. Agnihotri is so rude in dealing with customer.
(2). Long queues with no proper resolution.
(3). No valure for other's time.
(4). Phone lines always budy.

I request either this branch should be replaced with new employees or branch should be closed.

I AGREE WITH COMPLAINTS.THE BEHAVIOUR AND UTTERANCES OF PROP. AN OLD LADY AND HER DAUGHTER IS VERY RUDE . THEY AND THEIR STAFF ARE VERY DISCOURTIES TOWARDS INDANE CUSTOMERS. THE INDANE OFFICIALS PUT A DEAF EAR TO COMPLAINTS.THIS ALL IS BECAUSE INDIANOIL IS A PSU.

I am looking for a new gas connection in NOIDA. Could any one suggest, which is the best gas dealer service in noida

your service is very-very poor

I applied for a gas cylinder on February 5, 2009 through your Saltlake Gas Agency (IA-260), Sector-3, Saltlake, WB. My consumer number is 11785 (DBC[protected] in the name of Kartik Ta. After several visit and phone calls to the agency, I am wondering how come this inefficient, irresponsible agency is working under a prestigious, award winning company like IOC. May I suggest you to take care about my gas cylinder delivery immediately and maintain your reputation.
May 22, 2009

I totally agree with the complaints against Agnihotri Gas. I have also been at the receiving end of this particular gas agency which supplies us with LPG cylinders. Thier service is simply pathetic.The guys at Agnihotri need help to sort out their service culture. Despite so many lines, they always succeed in keeping all lines busy or worse do not respond when it actually rings.

Yes, we always agree. Whenever we booked, after calling them 3 - 4 times then only they deliver the Gas cylinder to the consumer after a gap 6 - 7 days. Always they do not picking up the phone. very very poor services always.

it is very difficult 2 book gas through agnihotri gas agency coz the lines r alwaz busy..dispite of ringing nobody recieves the call..v have 2 go 8km 2 book d gas..no one is handling d responsibility regarding d difficulty which consumers have 2 face..the service at Agnihotri is extremely hopeless.

I have found out a way to reach them on phone. Call them between 2:30 and 4:00 and they pick up the phone. But this does not gaurantee that gas will be book and delivered in time. That problem still remains ;-)

I TOTALLY AGREE. Agnihotri Gas Service is pathetic in their ATTITUDE too which somehow always ends up rubbing one the wrong way. Mithilas Sec 19 was so much better but it seems the sectors are divided and one can't have a choice with Indane connection.
Agnihotri gas service would list multiple cell numbers and phone numbers but none seem to work and even when it keeps ringing NO ONE picks up. The guys at the Agnihotri gas service also needlessly act pricey (I never know, why?). They would always send a refill 7-10 days after booking - not sure if LPG shortage is always there or they do black marketing.
Also, there is a website for online booking of gas http://www.tomogas.com/iocl but Agnihotri is NOT listed there against city NOIDA as a distributor. Too bad!
These folks need to understand that they are meant to SERVICE the customers and NOT show attitude needlessly. Most of the customers at Noida that they have are MORE Educated and Sophisticated than Agnihotri folks.

ACommon consumer is facing lots of difficulties as phone lines are always being kept busy . After booking 10 to 15 days they donot deliver the supply

Agnihotri Gas Services sec-37 NOIDA, is poor in serving the customer as whenever We want to book the Gas All time we find they used to keep the phone lines busy.

The same experience by us . it is difficult to book the gas with agnihotri as he does not have enough lines or their staff is useless

TERMINATE THE AGENCY IMMEDIATELY.THEY HAVE NORIGHT TO BE IN BUISNESS AS THEY LACK BUISNESS ETHICS

Really Agnihotri service is very very poor.No body picks the phone..they always keep their phone is busy mode.

Pathetic is one word..How to change that is a issue. Is other gas agency in the area of BP any better?

Where to complain to IOC?

I am trying all 4 nos. simultaneously i.e., 2430128/2430269/ 2430300/4319765 since 11:00 am to till now i.e, 12:00 dtd.14.01.10 but alas! all numbers are busy. Even Indian Oil do not provide any help to consumers a NAVRATTAN of Bharat Sarkar!!!

i totally agree with all of[censored] who have came in contact with agnihotri gas services my concern is where to put complaint regarding their booking services and always busy lines during working hour?koi hai jo inki bajaye?

It is nothing new to Agnihotri Gas Service, Sector 37. Either the phones are busy or there is full ring without any response. It is an everlasting process. The company must ask them to withdraw telephone booking facility and provide mannual booking. At least there is no chance of wasting time in trying end number of calls. A big blow to IT facility.

THE COMPANY DOES NOT HAVE A CUSTOMER FRIENDLY ATTITUDE. THE EMPLOYEES AND OWNERS KNOW THAT THEY INTO A MONOPOLISTIC BUSINESS AND THEIR SERVICES ARE NOT ALL ALL AUDITABLE, HENCE THEY HAVE NO ACCOUNTABILITY TO THE PRINCIPALS - IOCL.

LET US SEE HOW FAR THEY CAN SUCCED WITH THIS ATTITUDE.

I totally agree with the comment. Make a call to Agnihotri and u will find that recipent after one ring hang on the reciverand you will be left with the only option to visit in person to book gas.

Pathetic service no body responds on phone and if by chace phone is picked they do not provide booking no. I booked gas 10 days back and till date not recived gas, and no one is responding phone, Ms Agnihotri picks up call and says she is in party, will talk tomorrow

IOCL / Indane Gas — NON DELIVERY OF GAS CYLINDER

Agnihotri Gas Services sec-37 NOIDA , is poor in serving the customer as whenever We want to book the Gas All time we find they used to keep the phone lines busy. I have booked gas cylinder on 08.01.2010 and even after numerous reminders on telephone till date delivery is not made.

Indane Gas — Poorest Service Ever Have

In the morning I found that Gas leaking. I immediately went to my gas supply centre, which is named as "Abhijit Enterprise" in Khardah, and inform them and try to convince about the seriousness also. But they seemed to be really very careless and arrogant in nature. I am posting this complaint when already 4 hours is spent after my notification to the complaint section. In this 4 hours I called them couple of times, but they are not ready to listen anything. Is this the service we expect from Indane? My number is :[protected].

the people at aghnihotri gas service must get some more phonelines or employ more people to sough the problem of not picking or phone engaged for all times, if they do have genuenly so many customers so they should try to solve it, as the owner must be getting so much of profits out of these customers. in case if the customer is not availble at home, they just cancel the booking, it should be forwarded to next month, or the custoner must be asked telephonically, as i think the employees sell the cylinder in black and say that the customer was not available.

Service of Agnihotri is really very very pathetic and hopeless. No body picks the phone ..they always keep their phone in busy mode. Neither they deliver gas on time nor listen customer complains. This is really a shame for INDIAN OIL a NAVARATAN Company of INDIA that they dont have customer complaint cell. Pathetic

Pathetic service. Phone lines always busy...no one pick up the phone if by any chance you get the number free. any wauy to cancle the gas agency as they have monopoly

Indane Gas Cylinder- Agnihotri Gas Service — Poor Service

Agnihotri gas service is one of the worst agency in sector 37,Noida. The agency fails to deliver gas cylinder even after 10 to 20 days. The agency is not helping its customers at all. Please help address the customer grievances at your earliest.


Customer NO. 40961
B. K. Agrawal
House 42, Sector 37
Noida
Mobile- [protected]

IOL, Indane Gas — Not serve their duties properly

Indane Gas consumers of Greater Noida are being harassed. First, booking is impossible, either telephone lines are always busy or receiver is not lifted.

They do not book refilling before 21 days. After booking also delivery is not certain upto aprtnight. Office is never opened at 10 am.

Kindly take the action against IOL agency in Greater Noida.

Thanking you,
Yours sincerely,

Consumer Nos.

1. 5263
2. 11309
3. 012368

not only the services of agnihotri gas service is bad but but since last 2 months the LPG in the cylinders lasted for only 20 days.i am surprised coz there are only two o[censored]s in our house, therefore we cook do not cook very often.so 20 days per cylinder is a shocker.

i shifted my room at sec-22 noida. pls give me full address of nearest indane gas agency.

Agnihotri gas service noida — gas cylinder not delivered

Dear Sir,
My cust. no. is 19197. I had booked my gas cylinder on 11th March(Agnihotri gas service Noida) but did not recieve cylynder till date though I had given several reminders.This is not the 1st time that I am facing this problem.Everytime I have to give several reminders and it takes at least 8 days to deliver the same.

Kindly look into the matter as soon as possible.

NO DELEIVERY EVEN AFTER 10 DAYS OF BOOKING OF THE LPG CYLINDER.NOP BODY IS READY TO GIVE THE EXACT INFORMATION IF SOME TIME THE PHONE IS PICKED UP .I DONT KNOW WHAT TYPE OF CUSTOMER SERVICE THEY ARE PROVIDING .

Agnihotri Gas Service at Noida should Rank Number ONE from the BOTTOM. Its services are more than WORST. This agency should be stopped immediately. If any authority of Indian Oil Corporation has come to thsi site, even by mistake, he must note the concern of the Consumers.

1. You will not get through the Phones
2. No body will pick the phone
3. You will get your gas delevered after minimum of 15 days( maximum can be any thing)
4. They will always give wrong commitment.
5. Every day they will tell a new story.
6. If you get the cylinder, you are luckey.

Try to be lucky.

I disagree.
They are providing serivce.
Not found difficulty


c s nair

I totally agree with the complaint against Agnihotri. This is very tough to book. Everytime phone line is busy and when rings no body picks-up. I trying to reach from two days but not yet booked.

I can't find Agnihotri as distributer in online booking system otherwise I have done it online.

I am agree with all the complaint made. It seems that all the provided by Agnihotri Gas Service are busy. Even if it rings no one picks up. I do not know where to contact for making complain and booking for Gas .
Badri Prasad
Sector-33
noida

The Agnihotri gas agency people tells lie about the delivery of already booked cylinder. They cancell booking without making any attempt to deliver cylinders

very poor service, always phone lines are either busy or nobody takes the call.

This is just not the case of one agency. The situation is more or less the same in other agencies in Noida e.g Aaradhika Indane Gas Service in sector 58. IOC allots Gas supply agency to socially vulnerable persons who in turn pass over the management to another person resulting in callousness. The onus of proper service delivery to the consumers lies as much with the concerned department of IOC as the particular agency. IOC must provide the phone numbers of concerned officers dealing with the respective agencies with provision for receiving complains and initiating punitive actions to poor service providers, if justified. I was searching the net for a page to launch complain to IOC against an agency but could not locate any such page. Through this mail, I request IOC (LPG, Marketing, Norther Region) to provide such a mailing list to maintain their image.

Mihir Maitra, Noida

I have booked domestic LPG cylinder on 22 Oct 10 vide Refill Voucher/Cash memo No. 11668. My consumer no. is B26335. I have received the same booking on 25 Oct 10 in 4 kg less than its standard weight. It is pertinent to mention that some time ago the same lesser weight cylinder was received by me and after complaint to agency owner the same was returned in place of new. It is requested that the needful action may be taken against the erring suppliers and the out come may be intimated to my mobile no. [protected].

agnihotri gas service distributors are really bad. they always deliver cylinder with 4kg less of weight... after been told so many times they repeat the same. yesterday we had put a new gas cylinder but it didnot work properly as there was no pressure in it. pl. see to it very seriously. as we r facing a lot of trouble, , , when ever we try to book the gas the phones are always busy.

I recently shifted to NOIDA and transferred my indane gas connection to M/s Agnihotri Indane Gas Service in NOIDA . This centre gave me following numbers for gas booking[protected], 2430269, 2430300, 4319765 but to my surprise when i tried to call the first three numbers are invalid. Moreover i got to the agency and booked my gas cylinder on[protected] but till date[protected] i did not get the gas. This agency is really pathetic and useless for any customer. Niraj

Service of M/s Agnihotri Gas Service, i.e., 2430128/2430269/ 2430300/4319765, either remains busy or nobody picks up the phone. It takes ages just to book the cylinder. No body picks the phone. They always keep their phone in busy mode. Neither they deliver gas on time nor listen customer complains. This is really a shame for INDIAN OIL a NAVARATAN Company of INDIA that they dont have customer complaint cell. Pathetic.

i am trying at morning 10.30am to 4.30pm but they have no recived the call, all are busy for goshipe each others,

Devendra Gas Agencies, Ambaji-385110, Distributor code No 189196, is poor in serving the customer as whenever We want to book the Gas All time we find they used to keep the phone lines busy. I have booked gas cylinder on 11.11.2010 and even after numerous reminders on telephone till date delivery is not made and same as last three Month Customer no.2027

This is 110% true. I Kept ringing them the whole day and nobody picked up. If they don't answer I guess they should not give their no.'s on site.

The OWNER IS OVERRUDE. She doesn't have sense of talking at all. If she feel that people are bothering her by calling at her personal number, she should not have advertised it all.

PATHETIC SERVICE OVERALL.

Service is really bad there phones are always busy. God knows how they are able to do that !!

I know this Agnihotri Gas, Sector-37 is the worst Gas Agency in Noida.
I, also, agree with all the above complaints except one, defending the said Gas Agency.
But, I am still thinking that nothing will happen to this agency and its owner.
They are behaving/ working in the same manner for the last so many decades and hope, will not change their sad attitude towards their customers, who are in fact responsible for their (including employees) bread & butter.
Let them enjoy till a new Anna Hazaare take a birth amongst us.

I also agree. Their service is really worst of the lot. Their phone line is always busy and when th phone rings also they never pick up unless you are patient enough to wait. It tales almost one week to book gas cylinder with them.

Services of Agnihotri is really very poor even not body picks the phone. It is always busy and even after booking they took 10 day to deliver the gas with half filled. Generally the the cylender weight is 14.2 Kg but they deliver 10 to 12 Kg.
This is the area on which i would like to bring the attention of all. IOCL must have to cancled the licence and take heavy penalty from Agnihotri due to loss of Goodwill of such a reputed compnay.

AGNIHOTRI GAS AGENCY — phone lines always busy

when ever we want to book ags the phone is busy . the staff of this agency is very rude and uncopprative

The gas agency keep the phones busy by keeping the phones off the cradle, this I have seen personally once I had visited them earlier to book the gas at their shop.. Then donot attend when the phone is ringing. I had tried throughout the day yesterday but eiher it was engaged or there was no response.

Pathetic customer care.. Phone lines either go busy or unanswered for calling on more than 50 times.. It is a pain to book a gas cylinder itself. I agree with all the complaints logged against this service provider.

Noida , Indian Gas sector -37 — Very Poor Service

I am facing problem in booking my Gas . For last Five day I try to call or book gas through SMS but I couldnot. Mesasge is getting Fail . and No one picking the call at Aghinotri Gas agency.
Please help.

Customer No -38987

Mobile No Provide by agency - [protected]/[protected]

Yes, I am also agree with complaint. Since last two days I am traying to calling at Agnihotri Gas. But always all lines are busy and whenever connected nobody is responding.

Agnihotri Gas Service — Gas Cylinder delivery is very poor.

Dear Sir,

I booked my gas refill request 1 months ago and gas is not delivered to me, when I contacted the distributor office, she told me that "booking has been cancelled due to some reasons, so you have to book it again" and I did the same. two weeks are already over and gas is not delivered to me till. When I contacted to office, i got reply that vehicle is not available for the delivery purpose, so delay may be there. I got a great surprise to see suchh irresponsible behaviour of gas agency. I am facing lot of problems due to late supply of gas. I am mentaly harassed due to such irresponsible acts. Please take strict action against the agency at the earliest. I will be highly greatful of you.

Thanks.

Vivek Kumar
Gas Connection No. - K 23742

INDANE GAS/ AGNIHOTRI GAS SERVICES — GAS NOT RECEIVED

WE HAVE BOOKED THE CYLINDER ON 17TH SEPTEMPBER 2011. TILL DATE WE HAVE NOT RECEIVED THE GAS CYLINDER FROM AGNIHOTRI GAS SERVICES AS WELL AS WE DID NOT GET ANY RESPONSE FROM THAT COMPANY. MY GAS CONSUMER NO. IS A-37035. GAS HAS NOT DELIVERED. I TRIED AT AGNIHOTRI TELEPHONE NO ONE PICKED. I ALSO HAVE TRIED THROUGH SMS. WE DID NOT RECEIVE ANY GAS CYLINDER.

we want the gas before time of dussera.

I totally agree with the complaints against Agnihotri Gas. I am experiencing very bad service fro this gas agency.
I transfered my connection recently and did a fisrt booking on 8-Sept-2011 and makkar guy said we have to service with a week time for any booking.
After waint for 20+ days when I checked the status, it was canceled, I visited to there shop in sector -37 and had a loud chat about it, and they said book new refill we will deliver in 2 days for sure, I came back home and booked another refill on 1-oct-2011 again. Now it is already 15days, but no response yet. I am getting irritated with Agnihotri's guy and service. I called several times they dint pick the phone at all. I dont know what to do now ? please help me out ?

Service of Agnihotri is really very very pathetic and hopeless. No body picks the phone ..they always keep their phone in busy mode. Neither they deliver gas on time nor listen customer complains. This is really a shame for INDIAN OIL a NAVARATAN Company of INDIA that they dont have customer complaint cell. Pathetic.

Guys willing to meet Agnihotri at one go, please mail me on - rb.[protected]@gmail.com.. ye aise nahi sudharega...

The consumer service is poor. thank god we do not have to contact them for refills. their tele lines are always busy or un attended.

i have lodged six complaints for gas leaking with the call center . i have got the complaint no but no respose from agnihotri gas.

Agnihotri Gas Service — Gas not received

Dear sir,
I am Srinidhi. My Consumer no. is A-37025. I have booked the gas on[protected]. Till date I didn't receive the gas cylinder. I want the cylinder to be delivered on Saturday.

Please send it soon.

Indane LPG — Agnihotri gas services noida non-cooperative

I also called multiple times on the mentioned no.,s they don't pick the calls. For new connection also they call people on specific day and specific time. they sell the accessories forcefully while applying for connection

TERMINATE THE AGENCY IMMEDIATELY.THEY HAVE NORIGHT TO BE IN BUISNESS AS THEY LACK BUISNESS ETHICS DOING BLACK IN BULK RE FIELD TRUCK IS GOING SOME WARE ELSE DO NOT WANT TO SELL IN PUBLIC