Indian Oil Corporation [IOC] Complaints & Reviews

Dear Consumer

Please send a mail to Mr. V. K. Mathur ([protected]@indianoil.in) and mark a CC to Mr. Rabindranath Ghosh ([protected]@indianoil.in) and see the result. You can also lodge a complain against Seba Fuel in my Facebook page Grahok Bondhu or you can mail me at [protected]@yahoo.com.

I am 100% sure that action will be taken if not then I will also give you email ids of Ministry of Public Grievance and Ministry of Petroleum and Natural Gas officials. Please inform me through email about the result.

But be prepare before making complain, the management of Seba Fuel will visit your house to force you to withdraw the complain. But be strict and do not withdraw the complain because they cannot do anything to you.

Thanks

Grahok Bondhu

Hi,

Please put your comments at http://www.facebook.com/grahok.bondhu to fight against SEBA FUEL to stop their fraud activity.

Thanks

Sub.: Complain regarding delay in sending Gas Cylinder Consumer No. 28151.

Sir,

I am a customer of M/s Sakshi Gas Agency, Kidwai Nagar, Kanpur, after booking gas, could not send the cylinder in time. Please do the needful in this regard and oblige. I booked gas on 1.7.09 and could not get delivery towday 13-07-09.

sushil kumar pathak
133/40 M Bloock Kidwai nagar, Kanpur
[protected]

Indane LPG — Bad customer service

Hello,

I have the LPG connection from the following branch of Indane LPG service
M/S Rashmi,
Indane Gas distributor
23/4, Nayandahalli, Mysore Road,
Bangalore 560 039.

1. The GAS booking service system is very bad. They 3 phone lines to call up and book, but always says busy.
2. Every month i have to spend some 4-5 hours sometime whole day, to keep trying all the number and book the same.
3. It is very pathetic, If go and check at the Distributor, i get message like " Sir call volumne is too much we cannot help"
4. It is better the company comes out with better ways for booking GAS, to handle high volume of customers. like SMS, emailing options apart from the regular telephone booking.

Pls look into the issue of improving the services

Regards
Vinay

Indane Gas — non availability of gas connection

I am a resident of #50, Ward No-5, Prem Nagar, Morinda, Disst-Ropar, Punjab.I had applied for gas connection three months back but till date i have not recieved the connection.
The agency owners are S.Hamraj Singh and Ravinder Kumar.
Each time i go to inquire they send me back on one or other pretext, though the connections are given to many other with extra payments . Kindly look into the matter as soon as possible as its really hard to run the house on borrowed Gas.

They keep all the phones busy and if at all any phone rings they dont pick up
am a Indane Gas Consumer and our dealer is K-2 International in Sarita Vihar. (Consumer Number 23406 )

Delivery problems + Phone Problems
I am a Indane Gas Consumer and our dealer is K-2 International in Sarita Vihar. (Consumer Number 23406)
1. They keep all the phones busy and if at all any phone rings they dont pick up
2. They always say that there is a demand for Gas Cylinder
3. How come there is a demand on such a level - all consumers have numbers and their approximate consumption date is also known, if cylinders are not black marketed then how come a sudden surge and demand for cylinders
4. Further more, they always send in cylinders after removing a partial amount of LPG i believe because the cylinders get emptied very soon - that is in 12days
5. I would like to launch a formal complaint against this act of giving partially filled cylinders to Indane and it would be nice if Indane can make a spot visit to check - I am willing to take a day's leave for this purpose
6. Can anyone tell me what is to be done on this issue ?

Consumer No.KS17430

Sir,

This is to bring to your kind notice that every time I am getting less quantity gas and the delivery people is not paying any heed to my repeated request. Please ensure that full quantity of gas is delivered.

Regards

P.K. Jose
155 DDA Janta
Badarpur

indane gas/k2international — not corect filling

I JANARDAN PRASAD B-335 JAITPUR EXT.NEW DWLHI 44 HAVE INDANE GAS CONNECTION NO 26374 FROM K2 INTERNATIONAL GAS AGENCIES 255 A POCKET N SARITA VIHAR NEW DELHI-76. I ALWAYS FOUND MORE THAN TWO OR THREE KG SHORT DELEVERY SINCE LAST FOUR YEARS.

Indane Gas — Gas cylinder Delivery problem

Dear sir

I am an indane gas customer with indane gas in ATTUR, for last 8 years. recently i meet problem with delivery of cylinder. I post my complaint for no of times to that respected agency regarding this problem, but they simply show thier hands to the driver of the vehicle who deliver the cylinder that he did not obey our order. so please take neccessary steps to solve this problem and make your delightful .

Sir, This is to bring to your kind notice that i am living Saurav Vihar Saurav Vihar in (Jaitpur) Badarpur Delhi-44
Our Consumer No. is 40836. and sub agent name is "Pappu". Pappu is not proper delivered the gas Cylinder Every time told that your booking number is awaited. Five days is normal situation to delivered the Cylinder. Re fling shortage is normal condition of sub agent pappu.can anyone tell me what is to be done on this situation. Kindly help me and guide to sub agent to maintain the shortage and delivered gas Cylinder.
Thanking You
Your Customer Consumer No is 40836 .

Sir, i am booking LPG[protected] in the help of phone no.[protected], but unfortunately i have not received the booking complain number So therefore our sub agent 'PAPPU' told that your booking is not proper/your slip is not issue the agency, while pappu booked our gas in my mobile

My consumer no is 40836.
Kindly told me what i am doing and also instruct the sub agent 'Pappu' which agency is Saurav Vihar Jaitpur Badarpur New Delhi area.
Thaking you

I am in Lucknow and have raised a similar complaint on the Indian Oil website. They are delivering cylsinders which are short of gas and have faulty weighing balances. The delivery person infact said the cylinder was delivered however it was never delivered to me :(

Indane Gas — cylinder delivery problem

Respected sir/mam,

i had book my Lpg gas cylinder last week and my consumer no-20713 and they are not delivered and force to buy black cylinder so
Kindly request please help me and stop this in legal process .

To
The Senior Manager (LPG),
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No.3A, Sector 19A, Madhya Marg,
Chandigarh.

Subject:- Complaint against Deep Indane Service, Agency, Majri, District, Mohali.

Sir,
We, the inhabitants of suburb Mullanpur Garibdass, submit as under:-
1. That our village Mullanpur Garibdass, which is situated at a distance of hardly 3 kilometers from Chandigarh, inhabits the population of around 12000 people. Of late, every family is solely dependent on Liquefied Petroleum Gas (LPG) for its cooking needs. We wish to highlight to your goodself the very genuine grievance and hardship being faced by us, that there is no LPG agency or Godown of the Indian Oil Corporation in the near vicinity of Mullanpur Garibdass.

2. That the only Gas Agency through which LPG cylinders are supplied in our town, viz. Deep Indane Service, Majri, District Mohali, is situated at a distance of about 12-14 kilometers. There is no door-to-door service for supplying cylinders in our town. The persons running the said agency dictate their own terms for supplying LPG cylinders to the poor inhabitants of the town and sometime charge more price than the fixed by the corporation. There are no fixed working hours of the said agency. The persons running the agency do whatever they like and they unnecessarily harass and humiliate the poor inhabitants of our town. The employees deputed for supplying the cylinders don’t have any etiquette/ manner how to communicate with the customers and they always used such a rough language to the customers. Moreover, the telephone/mobile numbers installed at the agency for gas booking are always out of order. As such, in this computer-age also, one has to waste his/her entire day, sometimes more
[2]


than one day or two, to get an LPG cylinder refilled from the aforesaid agency, which is very humiliating and embarrassing too.
Your are, therefore, requested to kindly look into the matter and take necessary action against the erring agency and make necessary arrangement for opening a Godown or LPG agency in the Mullanpur Garibdass, at the earliest so that the residents of our town may not be subjected to any further harassment and inconvenience.
Thanking you.
Yours faithfully,

Dated : 16.2.2008 [ SUDHIR KUMAR ]
s/o Nirmal Singh, V.&P.O Mullanpur Garibdass, District Mohali.

To
The Senior Manager (LPG),
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No.3A, Sector 19A, Madhya Marg,
Chandigarh.

Subject:- Complaint against Satyam Gas Agency, 373, Industrial Area, Phase-II, Panchkula.

I am customer of Indane Gas bearing account No. 2425.

When I observed the gas leakage in two cylinders, it was Sunday i.e. 23.11.2008, Monday was off in Panchkula. We put the cylinder in open balcony and till Tuesday 25.11.2008 it was empty.
On Tuesday, we put a complaint to Satyam Gas Agency in the morning about 10.15 a.m. on 25.11.2008. On several reminders and telephonic request, the delivery man attended at 5.30 pm and told that we checked the leakage of gas by putting water on the knob by which the rubber gest affected hence the gas leakage. We could not understand when the gas is leaking from the knob. What was the procedure to check the gas.

Ours one cylinder has already been emptied and the other is causing hazard due to leakage. Now again on request, the Gas agency is not heeding our problem.

You are therefore, requested to take immediate action against this gas agency and replace our both the cylinders, as these have been emptied due to your fault.

Thanking you,
Rehana Anjum
# 504, GH-23, Sector-20,
Panchkula

Sir, I have not directed by u or reply not received, no problem i would like to inform you that even till now i have not received the cylinder like this they are doing service please V.R.Naresh babu

--- On Sat, 2/21/09, Naresh Babu <[protected]@yahoo.com> wrote:

From: Naresh Babu <[protected]@yahoo.com>
Subject: Delay in supply compare others
To: [protected]@indianoil.co.in, [protected]@indianoil.co.in
Cc: [protected]@yahoo.com
Date: Saturday, February 21, 2009, 9:59 PM

Sir, This is to inform you that THE TUCS, GEORGE TOWN BRANCH is always supply the cylinder in delay and they habitate in to that mode, if you feel i am saying wrong you can enquire the public who is customer in the above branch, OR you can depute any officer to visit the branch to know HOW THE public is suffering to get the supply for example i have booked cylinder on 02.02.09 but so far i have not received i am spending for more telephone calls to know the status and past more than two days their telephone is out of order also their service and customer relation is very poor, When ever i take delivery from their spot they will not deduct the door delivery charges from the cyclinder rate many times i have paid fully Hence i request you to look in to this and if you require i will give my consumer detail but i could not troubled/visit please Expecting your reply please and i don't no weather i can write this to you or not if i wrong please excuse and if possible forward this to concern dept please. Regards N.Babu

Sir,
I stay in 28 sbi colony nalwadi wardha.I have Indane gas connection INDANE GAS WARDHA . My consumer connection no. is 14209. It is a regular feature that they don't deliver the gas cylinders timely and encourage black marketing. When we want to contact all their phones are sounding continuosly ( since they keep them off-hook). Their phone nos. are[protected],
Please take a quick action.
tahnking you

LAST 5MONTHS NO LPG GAS AVAILABLE IN RAJNATH MOTORS -GEETA COLONY, DELHI(EAST DELHI), PLEASE ARRENGE GAS AT THIS STATION

My self Murugan, residing at 166/184, Annai Indira Street, Choolaimedu High Road, Choolaimedu, Chennai 600 094, Contact no.[protected] and mobile no.0-[protected].
My Consumer No.49325. Indane Gas Supplier M/s.Bhagyam Gas Agency, Kodambakkam, Chennai. Ph.no.24849181

I have already informed to M/s.Bhagyam Gas Agency, Kodambakkam, Chennai, regarding leakage of Gas,
last ten days back and again reminded on 22/01/2008.

There is no response either dealer nor from Indane.

Accord priority and rectify.

Thanks & Regards

D.Murugan
[protected]

My name is Ganesh C. Desai, my customer No. 9865 Village Ranasar. Dist Gandhinagar IOC Gas service agent is Jivan Jyoti Gas Service ST Work shop, Naroda patia Kuber Nagar Ahmedabad.

After booking of Domestic gas cylinder we are not recipient of sylinder after 30 - 45 day even too many reminder aftaer 21 days from booking.

Kindly do need full to make sure for availability of cylinder.

Thnaks and regards,
Ganesh C. Desai
[protected]

I am having Indane Gas connection with SABA Agencies, Vandikaran Street Guindy, Chennai.

I couldnot able to catch them over phone to book cyliders, always We find to get them in person to book also. Seems they keeping away the reciever all the times and making customer to fool. ph no: 22446270.,

no Customer service is avoilable in that particular agency,

pl look it

I Faced the same problem with TUCS alandur gas .
Beeing a good and big company why they irresponce.

I am also facing a similar problem from KK nagar branch of TUCS. Phone always gives a wrong message saying "Out of Service". Afte 2 to 3 days of trails, if you talk to some one by chance then the answer is " Load is not there". This is the kind of service for past 4 year from the KK nagar Branch. Can some one please help resolving this.

Thank you.
Srinivas.

I am trying to book the gas from 20th of Dec 08 but still i am not geting the line because this line was always busy and some time line is ringing but no one picking the call. Not only this month I am always facing this same issue with this gas agency.

So please help me to solve this issue ASAP.

Thank you
Radha

TUCS Personnel in Alandur is not very responsive while attending customers. I have booked a gas connection during november and still havent got any communication pertaining to the request. When I have approached directly they have asked me do the following process due to lack of stock.

a) I should approach local post office to get a cover along with stamp and registration card.
b) I have to handover the same to the TUCS inturn they will fill and ask me to post.
c) After getting the acknowledgement I should approach Alandur court to get the NOC agreement.
d) Further process will be described based on the completion of above tasks.

There is no any escalation board or information kept in the office.

No we have plan to approach some other agency to help us for the connectivity.

Since we are corporate personnel unable to contact the consumer court directly to resolve the issue.

Regards,

S.Sathya Prakash

sir,
i had booked gas on 2nd feb but, no waiting list number was given sofar and delivered too(gas).regarding this i had complained to the person holding pone 23453403 and [protected].but all invain.last month they sent after 20days.my cosumer no;9714 and my pone no;[protected].i kindly request you to transfer my agency of gas to the nearest to vijayakumar gas agency where all my neighbours get.

Indane Gas Service — negligence of service to customer

sir

i am a customer of indane gas, with sigle cylinder. my cons. id is "188365". and my moble no "[protected]". By the last four month i hv been suffring with this delay service.every month i got my cylinder after 11 to 12th day from booking. in this month (july-09) --my booking day was "30/06/2009"
TOday is 08/07/2009( nineth dey of booking).i hv called my distibutor & they told me that --i will get my cylinder after another six(6) day, thats meen next week.

sir
every month they are doing the same. My cylinder alredey finished. i have purchesed kerosin oil.from the merket by havy price. please help me. pls pls help me.

with regards
atanu biswas

TUCS Tambaram is also worse. Please share any escalation numbers as the feedback system in IOCL is also not effective.

consumer no.4233 i booked 10 of December 2010 but still not yet came, 27th December i asked cylinder delivery boy when he delivering in my areas, he said your no not yet came, immediately i contact through but the phone was dead, i went and asked the agency t.u.c.s.tambaram. they told i sent already. but still not yet came. 28.12.2010 today i went to asked about cylinder till 11.00 o'clock the agency was closed. so i am not able to ask. i request you to take immediate action to deliver the cylinder, when the booking of cylinder please issue waiting list no. and phone should be always live. and also pls appoint capable person to the key post in tambaram tucs

thanking you,

consumer No.4958 I had booked 4th January 2011 but still not yet came, 20th onwards daily i asked agencies today its coming still not delivered.The Agency tucs alanthur.

Please do the needful

Thanking you

TUCS is another insensitive institution towards complaint from customers. TUCS Tiruvanmiyur the Phone is always placed off hook so that they are not disturbed. If you ask the employees group themselves and talk on top of their voice and shout and insult. Complaint has been sent to IOC 3.5.2011 with photograph of Tel off-Hook and audio clip of the rogue employees. Hope this will help them to crack the whip. Unless punitive action is initiated against these rogues, the institution will not survive.

I a facing problem in booking the gas. Leave alone the delay in delivery after completing successfully booking.Always the phone is not functioning. The other number given is hooked to fax. This is the state of affair with Thiruvanmiyur Branch. Yesterday I could get somebody answering when I have dialled 23453436 some body ansered and rudely replied that all the phones are working. and asked me my consumer Number . when I said my number is 3419 he asked my name. When I told him my name is P.R.Srinivasan he replied that thiis number belongs to one Vijayalakshmi in the system I have not changed my name to Vijayalakshmi and I am getting gas for the pst ten years in the same address. Please let me know how I have to proceed further. Know if I go to Tiruvanmiyur Branch I will not get a proper reply. Few mails received at your end sent by others about the sorry state of affairs of this branch can be visualised. Please act fast to remedy the situation.
P.R.SRINIVASAN
19/2 Balaraman stret, Adyar chennai 600020 CONSUMER NO 3419

Tucs gas delivery man Mr. Jagan in chennai ambattur tucs branch is charging very high for delivering gas cylinder. If i do not give him money he will not deliver the cylinder. My no 50208 cylinder has been allotted before 10 days back vide sms message dt 18th jan 2012. Every day he gives lame excuses to delivery the cylinder. Today is 31st jan 2012.

TUCS GAS — SEND SMS. DO NOT DELIVERED

I BOOKED CYLINDER 04/04/2012. U SEND SMS 19/04/2012. REFIL BOOKING 292938. CASH MEMO 3411.
DO NOT DELIVER THE CYLINDER. I SEND WRITING COMPLAINT 19/05/2012. U TELL 3 DAYS I DELIVERED. SO TODAY THIS TIME NOT DELIVERED.

Sirs,
My registration at TUCS Kuppaih Chetty Street, West Mambalam is 6425. We are using Indane ever
since Aug 1970.

The services rendered by TUCS is very good, but the regn for a refill through IVRS has
become a worried one.

This is so because the TUCS at the above outlet has one more customer with the same Regn No. 6425.

At times we get a message that our requirement has been registered with a no even though we had
not made sent any message for refill. For instance, we got a message thus on 7th Dec 2012 "Booking for consumer no 7425 is registered and the booking ref no is 279496". And surprisingly, another message on
12th Dec 12 as "against your refill booking 279496 cash memo has been generated, cylinder will be delivered shortly".

We have not called for any refill during the week or fortnight.

Our new worry is how to come out of this problem when we are to book our refill for ourselves.
And what will be your analysis of our annual consumption since there is a cap for no of refills for a year.

V Rahunandhan
New 36, Sarojinin Street,
T Nagar, Chennai - 600017

I am Rajesh, customer of Chinthamani ( INDANE LPG dealer), ATT Colony, Coimbatore-18.
They have given 2 telephone numbers to book the cylinder refills.
last 4days, I try to book the cylinder, all 2 numbers are continuously busy. Sometimes they don't even bother to pick-up & respond to the call.

Usha Indane gas agency at kharagpur, west bengal is supplying expired gas cylinders. The consumers are at risk of bursting of cylinders. It is found that my cousin's gas cylinder received this month has the expiry date C-08. I complained the dealer to replace the same with some long expiry date. But they did not replace and comment that the cylinders are sent as it is i.e with expiry date by the company.

I am agree with this problem. I am also facing same problem in in muzaffarpur, Bihar By Pushpanjali Gas Service, Code No. 177156, Power House Road, Chakkar Muzaffarpur, Bihar-842001, Phone No.[protected]
My Name is Shailendra Kumar Customer Code-P27857
S. K. J. Law College Campus,
Gannipur, Muzaffarpur, Bihar-842001
Mobile No. [protected]

Sir Please Suggest me what should i do.
This is for your information and needful action.
Thanking you.

Indane Gas — double bottle connection

I had a single bottle connection since 2006, C No.16733, i asked gas agency for double bottle connection so many times but they said that double bottle connection is closed by compney.

gas cylinder — convert to double cylinder

dear sir/madom,
I am indal singh working in BSNL jalandhar,i have single gas connection in 2009 from shahkot,distt. jalandhar ,and now i am transfer from shahkot to jalandhar city in october 2011,so i want double gas cylinder for my faimily .kindly suggest me ,can i should do

REFILLING PROBLEM

To,
The Manager
IOCL
New Delhi

Dear Sir / Madam
with reference to above, I Jaiveer Kadian Holding LPG Consumer with DBC Con No.A06724 Charkhi Dadri Distt. Bhiwani (Haryana)
My complaint is about refilling of my gas cyllender
your distributor of our city M/s Dadri Gas Service is not provinding refilling service well. I have DBC connection.
Your agency refills my cyllinder once in a month on my DBC connection.
is there any rule on DBC connection to refill once in a month if not then take appropriete step against your distributor of our city.

My second complaint is about booking of refill of my cyllinder on phone. Your distributor does not provide this service properly


thanking you

yours faithfully
Jaiveer S/O Sh. Dadanand
Ward No. 2, Near Ware House
Charkhi Dadri Distt. Bhiwani ( Haryana )
Pin Code 127306
Mob. [protected],

One of your dealers name "Karco Dist. proprietor Pranesh Roy of 16 Radhanath Ch. Road, Kolkata-700015
doing illegal refilling from subsidized 14.2 kg(domestic) to a pvt gas cylinder of 17kg commercial and selling the same to your misc. commercial consumers at a very high price.
As a result you i.e. IOC loosing their business as well as illegal refilling taken place as a parallel industries of illegal refilling. Please enquirer and take necessary steps.

Thanking you
Well wisher.

I shall request NOT TO DISCLOSE MY NAME. I CAN GIVE U LOT OF ADDRESSES WHERE THESE
ILLEGAL REFILL IS GOING ON .

IOC LPG — short supply of LPG cylinder

Verma Gas Agency Add: F-6 Pal Market Mandawali, Delhi-110092 Ph No. 22473808, 22473374.

has not deliver my gas which was booked on 16th March, 2009.
he always supply sort gas by 2 to 3 kgs.

on arguments he always say that he stop the supply

From
Lakshman Singh
Ph No. [protected]

Conn. No. 10910

IOC — LPG refilling

The IOC LPG distributor M/s Sheetla Gas service, SUndernagar, Mandi, Himachal Pradesh always takes more than 10 days for refilling of LPG after booking.

This times i had book on 04.04.2009, bookinf reg numer - 7922. and several reminder on phone, still the delivery is pending.

My consumer number is S 30984.

Please take immediate action.

IOC LPG — non supply of lpg cylinder in time

I deal with M/s city gas agency, Guwahati, Assam, who is the distributor of my area. My consumer no. is 03614. I booked lpg cylinder for home delivery on 12.5.09 being serial No.2696. Today is 14.5.09.I am not getting my cylinder after expiry of 8 days also. Today on enquiry with the agency they have informed me that it will take another 7/10 days time to reach my cylinder. During last three months also there was inordinate delay in supply of cylinder causing serious inconvenience to my family. How long one cylinder can be used. ?. Hardly 30 days for a regular user family. Due to short supply or malpractices the situation arises. Please attend my complaint early.

there was a mistake in my complaint dated 14.5.09. The booking date should be 6.5.09 instead of 12.5.09. other contents are same.

sir,
i am an employee in defence accounts department .my LPG consumer no. is 21350 and is with m/s sandhan gas agency, guwahati.i had received a refill cylinder on 13th april 2009 and had booked for another on 25th april, 2009.I was entitled to receive the same on 11th may 2009 as per the distribution schedule but have not received the same till date.I approached them physically severl times but they did not pay any attention to my words and i was harrassed like anything.It has also been seen thet the agency people are selling these refills to other people at higher rates of around 500-600 rupees per refill.In this regard, i request you to kindly take necessary steps to eradicate this problem
thanking you.
bikash ranjan bhattacharjee
polaris, house no-32, dakhinpara, kahilipara colony, guwahati781018
phones-[protected], [protected]

IOC Domestic LPG Gas — More Cylinder cost and Delay for Delivery

Sir,
I am IOC Domestic LPG gas user My consumer No. 11221, the Indane Gas Agency Name is MARIKAMBA GAS AGENCIES, MARUTHI EXTENSION, MALUR, KARNATAKA. The agency is demanding Rs. 45 per Cylinder as Transport charges to deliver the cylinder at CHIKKATIRUPATHY, MALUR TALUK, KARNATAKA. This agency is charging the total cost of Cylinder is Rs 370/-, without issuing the receipt for the cost of the cylinder. In addition to this agency is delaying the supply of cylinder minimum of 45 days for the supply of cylinder. Hence it is requested you that please provide me the necessary details that whether the consumer is to give any transport charges to the agency, if not please initiate necessary action against the agency. It is also requested you that please tell me that what is duration for the issue of the cylinder.


Thanking You,
Yours faithfully
R.VENKATACHALAIAH.

REMINDEER



To,

Area Incharge,

Indian Oil Corporation Ltd.,

Indane Area Office Allahabad

5th Floor, Indira Bhawan, Civil Lines

ALLAHABAD



Kind Attn.: Mr. S.Beena/Sri P.K.Verma



Subject: Problem in distribution of LPG cylinder refills.



Sir,

We, the cosumers of Indane LPG have to entreat you with regard to the subjected problem in the following ways:

1. CASH & CARRY SYSTEM: Most of the Gas agencies have their godowns far away from the agency. For example Harishchandra Gas Agency of Teliarganj, Allahabad and has it’s godown 20 Kms. away at Gohri (remote village area ) and customers have to collect their Cash & Carry cylinders from a distance of 20 Kms. Similarly, M/s Ram Krishna Gas Service Allahpur, Allahabad has it’s godown at Jhunsi, nearly 15 Kms away from the agency for cash & carry distribution system. It might have been distributed somewhere near to Agency as it was being done earlier (if not daily, alternately).

2. HOME DELIVERY: All the agencies at Allahabad do not have their registered venders for home delivery, neither they have vender’s registration in local police circle. Consequently their unauthorised venders delivers the refill cylinders by making 3 into 2 cylinders. Further they do not have weighing balances with them neither they have any identity card nor proper uniforms. Generally ladies have to face these unauthorised venders and they are being befooled by this vender & Gas Agency conspiracy. Home Delivery service sometimes takes even more than a fortnight inspite of repeated requests. However, hardly 10% home delivery is provided and remaining 90% is covered by Cash & Carry system.

3. SUB-AGENCY: In Allahabad, there are a number o[censored]nauthorised sub- agencies/refilling plants running, making 3 refills in 2 refilled cylinders and this conspiracy is going on with the help of authorised agencies by bulk supply to them.



Further, all the gas agencies are charging equal rate for Cash & Carry and Home Delivery both.



In the light of the above problems, we would like to request you to make convenient DELIVERY SERVICE NORMS very strict to facilitate the customers and ensure the applicability of the same.



Thanking you. Your’s

CUSTOMERS

sir
me is puspakar dwivedi from chitrakoot utter pradesh i got information about agency in chitrakoot dst.. but i do't got any informatoin in the internet so i am requesting to send me link how to get information

thanking you

Indian Oil Corporation -LPG — LPG(domestic) - undue delay in delivery - reg.

LPG(domestic) booked with the gas agency - Pooja Gas - Kakkanad, Kochi-682021, Kerala on[protected] woth booking No.8829. But even after 34 days the cylinder has not been delivered.
Please do the needful without delay.

V. BABY
House No.17/482
Maliakal House, Othupally Road
Thrikkakara P. O.
KOCHI-682021

TO
The General Manager/ Sales Manager,
Indian Oil Corp,
Coimbatore,
Tamilnadu.

Dear Sir,
My costomer No:26087 and Agencies is Sri Srinivas Gas Service, No.1, Anupperpalayam(po), Tirupur-641652 PH[protected], 2258755.

My complait is regarding the desiplinary action, at the date of 7-07-10 the service man came with cylinder and hand over the cylinder and my mother gave the amount 500/-, at the time in my mother hand dont have change.the service man talk some irresponsible like, you have keep the amount when your are booking at the time itself, if your are thinking you have to pay aditional 10/- rupees.At the time my mother has inform, if you behave like this we will complaint to your office suddenly he answer you make a complaint they dont make action against me.after that we make acomplaint to agences on that day they we inform the person will come and supply.Again we make a complait on 08-07-10 regarding this issue, today is 09-07-10.But still we cant recived the cylinder.so pls kindly take some action regarding the issue.we are waiting for your reply.through phone or mail:[protected]@yahoo.co.in

Regards
G.Karthikeyan
Tirupur.
Moble No:+91-[protected]
Residiance:[protected]

dear sir
i need the information regarding new lpg domestic connection.
thanking you
bharati
[protected]@gmail.com

I am the consumer of ioc gas since 1972. The present distributer is BABAR PUR GAS SERVICE Kabir nagar Dlhi. I booked my refill LPG cyllander on 30 June 2011 on Phone NO. [protected]the booking NO.[protected].I waited a long but i did not get my lpg refill cyllander. I contacted complaint No. [protected] which is provided by IOC. vide complaint NO. 144180 dtd 12 july 2011.

Inspite of long waiting and complaint, I am unable to get my refill cyllander till today ie. 16th july 2011. It is a matter to be considered deeply. I hope that a need full action may be taken.

Consumer No. 964

Distributer. Babar Pur Gas Service
Kabir Nagar Delhi.

With regard.
R. S. Gautam

dtd. 16. 07. 2011.

To,
The Manager
IOCL

Dear Sir / Madam
i am having lpg connection no. RC-14008 under The Railway Mens Consumer Co-op Society Ltd. Katihar Bihar 854105 SAP code- 153485, Code 66180018.
sir i am very much aggrieved due to following-
1- the distributor used to take booking for lpg after 21 days of the delivery.
2- thereafter he delivers the refilled cylinder after 20 to 35 days.
they have made artificial scarcity by saling cylinder in black in high prices.

you are requested to look into matter and advise the concern distributor to take booking just after dilivery.

thanking you

your's faithfully
rajesh kumar pandey
katihar
[protected]@rediffmail.com.
Mob. [protected].

dear sir/madam
dear sir, i'm book the gas cylinder on 11/11/09
but we don't get the cylander till today. please take action against the adhunik gas service (muzaffar nagar, uttar pradesh) strictly and make proper arrangement for delievery of gas cylander.
our gas copy no.-22403
thanking you!

V v true...I too have been facing this same problem. They just keep the receiver down and do not take any calls.Its very irritating. And me being a senior citizen cannot go to their office everytime.I wanted a technician for servicing the stove but not able to get in touch with them.Must have called up atleast 2o times to the technician on his mobile but everytime he says will come tomorrow but doesnt come. Even I desperately want to make a complaint against Banjara gas service. Extremely poor service.

Dear Sirs,
Please help to know how old as with A10, A11 etc marked cylinders are supplied with domestic refill. Should we accept it?
REGARDS
D.CHATTERJEE
SALT LAKE.
KOLKATA

Indane Gas — complaint attended

I had lodged a complaint for delay in refill.MY CONSUMER NO. IS E-27536.Now with your intervention Eureka gas service Panditwari Dehradun has supplied refill.Wish to thank you for prompt action.
Shashi Paul

Indane Gas Agency — Leakage of Gas

The complaint regarding gas leakage was already filed. Necessary action was not taken since this morning and there is no response. We fear that it may lead to some hazardous incident.Kindly take immediate action.
Consumer No: 74206, Name:K.Murugesan .Complaint No:159.
Contact No:[protected]

Indane gas new connection not done at Gurgaon reason

Dear sir
I am linked with "Auraiya Sahkari Indane Gas Service" and My Costomer No. is 4517. I have booked a gas cylender (riffeling) on 29/09/2008 and my coupon no. is 82627. And till today I have not recieved the cylender.
Please kindly accept my problem and take some appropriate steps to solve the problem.

With Regards
thanks

Yours Sincerely
Tribhuvan singh

I am a customer under Sreemuthappan Gas, Indane dealer at Mambaram, Kannur District, Kerala.I.There is undue delay at all times for getting the gas.Last time after contacting many times I got my cylinder and the receipt I got was backdated.Kindly look into this.My phone number is[protected]/[protected].

SIR
I am resident in Kavumpuram, Perumbavoor, Ernakulam(dist). My delivery agent is Babu gas agency, Perumbavoor. They take delivery of gas connection for more than 52 days. My consumer no. is 27704. I request you to take action for getting refilled cylinder for me.

SIR
I am a resident of kunnukuzhy, Trivandrum. My delivery agent is Ashok gas agency, Kannanmmoola. My consumer no. is 28004. I booked for refill on 15.12.2008. I am yet to get it. today they told it will take four to five days again. both my cylinders are exhausted and they refuse to accept booking it they provide the refill. It takes invaraibly more than a month for refill every time. I request you to take action for getting refilled cylinder for me

SIR
I am a resident of kunnukuzhy, Trivandrum. My delivery agent is Ashok gas agency, Kannanmmoola. My consumer no. is 28004. I booked for refill on 15.12.2008. I am yet to get it. today they told it will take four to five days again. both my cylinders are exhausted and they refuse to accept booking it they provide the refill. It takes invaraibly more than a month for refill every time. I request you to take action for getting refilled cylinder for me

My consumer gas no. is 02086 I have booked gas on 16.06.09 but till today the same is not delivered & the office staff is not receive phone calls.I met four times in between, every time they said supply is not available.The office is at SUPPER MARKET, CHHEND COLONY, ROURKELA, SUNDER GARH, ORISSA.

Please take nesessary action.

thanking you.

Indane Gas — non delivery of gas after booking

Hi
I m a residence of shiv puri najafgarh new delhi and costumer of shanti gas agency n my consumer no is 12884.This is regarding booking of my gas on 29/7/11,but yet not deliverd till date after contacting them they informing that the gas has been delivered to booking address.I request ur good office to take stick action againt the agency for giving us the fake information
pls inform me on my mail id i.e [protected]@rediffmail.com

I am from bangalore Rajarajeswarinagar mysore road, past 03 days trying to book a refill, but its coming engage, In case its ringing nobaody can lifting the phone, any body responsibility Senior Officer please guide to RASHMI AGENCIES MYSORE ROAD NAYANDAHALLI. BANGALORE
Ph:[protected] & [protected].


Manjunath.
M: [protected].

I agree with Manjunath, it is a heculean task to book our gas with thiS gas agency''RASHMI AGENCIES MYSORE ROAD, NAYANDAHALLI. BANGALORE ' They have 6 Telephone Numbers and surprisingly all Phones are engaged all the time.If we are lucky telephone may ring but no one will pick up.Therefore, i started booking gas on automatic system by dialing 1260. It worked beautifully for 3-4 months, but for the last 4 months when i book Gas on this number inspite of booking system giving me my booking number company denies any booking against my name.In Sep 08 after booking on automatic system since i didn't get gas for a few days, after lot of efforts i could get through the telephone of this gas agency to be told that there was no booking against my name.Then i was given a fresh booking number on that day.I got my gas cylinder after 11 days. May i request IOC to find out why this Gas Agency is not accepting gas booking through Automatic System from telephone number 1260 ? May i also request IOC to provide online booking on their website.Thanks.
JASPAL[protected]

Dear sir,

Pl. guide me : My IOC gas connection Transferred from Roorkee to Dehradun. My residence is near Sewala Kala Chowk on GMS Road .(Near to St.Jude school) dehardun on which gas agency will provide me gas connection and i have TV for Roorkee to dehardun, what other documents required.

Sir,
It has been experienced that LPG Gas Cylindres provided by Indane Gas Agency Banjarawala, Dehradun are always leaking. The reason may be as under;-
(a) LPG Cylinders are not distributed directly from truck available on site at distribution time. The cylindres are kept at store and latter 2-2.5 kg of LPG is being taken out to sell the same in black market.
(b) It has been exprienced that all LPG Cylinders issued to consumers were found leaked. No action has been taken on verval complaints so for by the Agency.
(c) LPG Cylinders being distributed through home delivery system were also found leaked. Sources experienced that 2-2.5 kgs of LPG Gas is being taken out in the store by employes of the Agency regularily. The Agency supervisors are not keeping a watch on the happening.
Pl investigate the matter before it become a public issue in forthcoming session.

I am an customer at EUREKA GAS AGENCY providing Indane gas at Dehradun, my name is Tarakeswar bhattacharya. Instead of repeated complaints delivery of gas is not being done in 2 months time. There is a psudo scarcity that is reasoned & cylinders are blacked by the agency at higher price. The attitude of the staff is pathetic towards the consumers & they turn a deaf ear & make false commitments when visited for making complaints. People who have booked later having relations are provided with the gas & consumer booking serials are not maintained. The worriest feature is that there is nobody to scrutinise these issues . Instead of my repeated complaints to several forums there is no improvement in the service & systems. Everytime i have to personally visit the Gas van driver & pay him some extra money to get the gas .
My earnest request is to please look into the same & get the agency cancelled to some non corrupted proffessional agency so that the consumers are benefitted.

This is stella gas no:19532. I am the member of premier gas agency. I booked the gas 13th september, till now i didnt received the gas. The agency people said that it will reach within another 3 to 4 days. How can we manage that for long time. Please take an action and give the exact date of delivery as soon as possible.
contact number [protected]

INDANE OFFICIALS KINDLY CHECK THE IRREGULARITIES DONE BY PREMIER GAS AGENCY IN DISTRIBUTION.

THIS IS THE WORST AGENCY IN DEHRADUN. NEITHER THEY RESPOND, NOR THEY DELIVER CYLINDERS ON TIME. STILL THEY ARE CONTINUING WITH THE AGENCY. IT SMELLS ROTTEN SOME WHERE. THIS SEEMS TO BE A RESULT OF CORRUPT NEXUS. ALSO THE CYLINDERS THEY DELIVER SHOULD BE WEIGHED.
WHY THE MATTER IS NOT BEING INVESTIGATED.

It seems that Premier gas agency have beeen given a huge no of customers which they are not able to handle. They can transfer consumers to other agencies. Indian Oil offiicials may think.

i have transferred my gas connection to dehradun.
for that i contacted the shiva gas agency, from last one month i went there several times but they are not even submitting my documents. more on every time they told me that i have to come on some other day.
there excuses are like - regulator is out of stock thatswhy we are unable to resume your connection here.
and also saying that they don't know when these regulators stock will come, sometimes they are telling that cylinders are out of stock. i don't know what to do.
pramod rangar

Dear sir
I have consumer no 227972. I have booked a gas on 2no November with the registration no. 199. Till date I did not receive my gas. Despite making several phone call to the agency I did not get response of even picking telephone by the agency people. This does not behove good on the part of agency like Premier Gas Agency Basant Vihar Dehradun. I lodge formal complaint so that the delivery of gas could be done at the earliest.

Prof S K Thakur

dear sir
my consumer no is 21963049. i have booked on 24 aug .till date i did not receive gas.Despite making several phone call to the agency I did not get response of even picking telephone by the agency people. This does not behove good on the part of agency like Premier Gas Agency vasant Vihar Dehradun.


shubham singh rawat