Indian Oil Corporation [IOC] Complaints & Reviews

Sir,

I am having a connection of Indane Gas from your dealer M/S J.K. Gas, 79/16 B, AJC Bose Road, Kolkata. I came here in Kolkata on transfer from Panchkula (Haryana) about in the year 2006. And when I got my connection from them after producing required transfer documents, I had to wait for about 15 days or so and at that time also I had to post a mail to you to look into the matter. After that they gave me the connection, but with an old regulator with a promise to replace the same soon. Somehow the regulator was giving service to me and as I was staying alone I was not using the gas much. But now my family had also joined me here in Kolkata and that old regulator is almost damaged completely.

After persistent efforts and reminding M/S J.K. Gas, they send their mechanic for verification in the last week of December, 2007. He agreed that regulator is faulty but told that the same can be replaced only when I get my rubber pipe replaced as the same is of not up-to-the-mark. When I didn't agree for that he went back without replacing the same. To run my kitchen, I had to borrow a regulator of my neighbor. on 25th of January, 2008 I personally visited them for taking DBC and requested them to replace my faulty regulator. But till date no one has come to replace the same. in the meantime I had got my second cylinder also. Please let me know-
1. Whether there is any precondition that for replacing faulty regulator can be replaced only after getting the rubber pipe replaced to the satisfaction of the mechanic.

If so, just confirm me by return mail, and instruct them to replace the rubber pipe and REPLACE MY FAULTY REGULATOR ALSO.

And if this is not a precondition, just instruct them to replace the faulty regulator and provide me another regulator at the earliest.

Yours truly,

Virender Rai
Consumer No. : 18714
flat No. 410, 4, Puran Chand Nahar Avenue
TALTALA, KOLKATA – 700 013

Cell No. [protected]

Dear sir,
Distributor veena gas Agency sarai juliena new delhi
I would like to bring your kind notice that phone no 26914545/26834949 are either busy or no body
reply from last four days I am trying to book for refill of gas. The phone no 1260 no reply it is very difficult to approach you please let me know alternative for booking gas refill .please book the gasrefill' email address given by you is not working it sends back undilivered i.e.[protected]@hotmail.com
consumer no is 11579 sarita vihar.Please find the solution.further more supply is very late and underweight .few words of reply will be highly appreciated
thanks

j.n.arora consumer no 11579
sarita vihar
new delhi

M/s Kitchen Best, Bow Market, Chittaranjan is the authorised dealer for supply of Indane domestic cooking gas in the Township of Chittaranjan, Dist. Burdwan, West Bengal.
I approached them for a new cooking gas connection in my official accomodation at Room No. 14, Hostel No. 1, Technical Training Centre, Chittaranjan Locomotive Works, Chittaranjan, Pin - 713331.
The person in the counter at first agreed to provide me the connection on that instant, after checking the proof of address provided by me. However, when I told that I don't need a hot plate as I already have one, and he can examine it as per rules, he flatly denied to supply me with the connection, unless I buy a new one from his shop. Even after point out that this is not the rule, he did not agree and said that whatever the rules, he won't do it. He asked me to come 6 months later.
I would request you to look into the matter, stop this unfair practice and take necessary steps so that I may avail a cooking gas connection in my name.
Thanking you,
Yours faithfully,
Ashoke Chowdhury

Dear sir,

The lady in the saravana agency is not accepting without the ration card to provide me the gas where i am not holding the ration card on my name i am being transferred all over india how come i can get a ration card in Tamil nadu . I am already a consumer of the indane for long years i have never faced problem like this when ever i am been transferred from one state to another. it is after all transfer voucher from hyderabad she can verify the previous agency in hyderabad and can provide connection .

She is saying lot of excuses.. please do the needful effort sir, when the Tamil nadu goverment is giving free connection to all the public then why am not getting when i am the existing coustmer to indane.

I requesiting you to do the needful, the lady in the sarvanana gas agency is not at all accepting the letter which you have given she is admendend to her word that unless i get the ration card she wont give the connection.

It is almost 4 months passed away after transferring from hyderabad.


Not only for me lot of people who all are transferred from other place facing the same problem.

could you take neccessary step on this agency or we have to face like this only ..




Thanks and Regards,
satish kumar.G



[protected][protected][protected][protected]

From: GOVINDASAMY Satish Kumar
Sent: Fri 1/11/2008 3:22 PM
To: [protected]@indianoil.co.in
Subject: RE: transfer from H`bad


Dear sir,

Thank you for your help.



Regards,
satish kumar.G



[protected][protected][protected][protected]
From: [protected]@indianoil.co.in [mailto:[protected]@indianoil.co.in]
Sent: Fri 1/11/2008 3:03 PM
To: GOVINDASAMY Satish Kumar
Cc: [protected]@indianoil.co.in; [protected]@indianoil.co.in
Subject: transfer from H`bad




sir
Our distributor have expressed some problem in supplying to that area.
however considering ur request i have advised them to honour the TV.
PL GO WITH THIS PRINT OUT.
Later date if required, u may be transferred to naerest distributor.
thank u

C.NAGARAJAN
SENIOR MANAGER[LPG S]
CHENNAI AREA OFFICE.
PH[protected]

I have an indane LPG connection for which now the regulator is having a leak. I want to replace it, I lost my Subscription voucher. The agency told me with out the SV, it is not possible to replace the Regulator.

Please advice me how to get it repalced if the SV is lost...

Hi,
The gas company has outlets where one can book for new connection, which costs for about 800Rs only.

These agencies forcefully sell the burners with the connection & if one denies to take a burner, they refuse to sell the new connection.

The total cost with the unnecessary burner goes to 3900Rs.

This is really bad & should be stopped.

Regards

My consumer No. is 19477 with Vijay Gas Agency having their
office at Besant Nagar with extension counter at Kelambakkam
where i am a consumer since 2006.

For many reasons they have not accepted my bookings and insisted on submission of xerox copies of ration card which I had submitted on 20th Dec 2007 and booked for a refill also. The delivery period informed by a lady staff at the extension counter is 15 days and whereas till writing this message, it is not delivered to me.

The phone numbers given by them are next to useless. Even I tried to talk to their Besant Nagar Office but in vain. Always it is engaged. If by any chance the number gets ringing, no one is picking up even after continuous try.

Luckily when I got the person on phone in Kelambakkam the lady staff very coolly say, come and take the refill. When I told my inability she said that she would deliver on the same evening
(31.01.2008) But it is not done.

When i try to enquire from yesterday, the 1st Feb 08, the phone No. given by them 32523592 is switched off.

I am not able to get the indane grievances cell website to prefer complaint as the site is not opening up and say "error on page"

What shall I do ???

R. Mahalakshmi

----- Original Message -----
From: Rajneesh Madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in
Sent: Friday, February 01, 2008 9:39 PM
Subject: DELAY OF ONE YEAR IN ISSUE OF DBC CYLINDER


Ph:[protected]O), 268210 (R)

Mobile :[protected],

E-mail: [protected]@vsnl.net

Tele-fax:[protected]

RAJNEESH MADHOK

REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)

B-XXX/63, NEHRU NAGAR, ST. NO. 2,

PHAGWARA



RM/1/442 Date: Feb 1, 2008

To

1. Mr. Rajesh Kumar Sharma,[protected]

2. Mr, Jagdeep Rana[protected]/[protected]

CHANDIGARH AREA OFFICE
INDANE AREA OFFICE
INDIAN OIL CORPORATION LTD (MD), PLOT
NO 3A, SECTOR 19A, MADHYA MARG
CHANDIGARH.
Tel:[protected]
Fax: 22725922



SUB: DELAY OF ONE YEAR IN GIVING DBC REFILL,

Respected Sirs,

I got a complaint from a Consumer Mr. Biney S/O Mr. Bal Krishan resident of Nehru Nagar, Phagwara that:

1. At the time of getting LPG Connection from M/S. Phagwara Gas Service, Industrial Area, Phagwara, the concerned agency had promised to deliver the DBC (Double Bottle Connection) in the next month. This makes him very much troublesome as he has only One Cylinder .

2. Whenever he makes a call to the concerned mobile number for booking of cylinder it is always switched off.

3. Sirs, whenever the consumer book cylinder for delivery the lady who receive call says do not attend to the phone line and on the visit to the agency’s office the concerned officer say that the delivery will be made after 10 days or later.

4. Sirs, such sufferings are not new for him. When I approached the concerned office and contacted Miss. Sarbjit regarding issue of DBC, as the matter is lingering from the last one year. She says that I have not got the instructions from the owner to deliver the DBC.

5. In this connection I contacted Mr. Rajesh Kumar Sharma of Indian Oil on Mobile No.[protected], he attended to me and said that still I am in a meeting and call me after 5:30 P.M. But after 5:30 he switched off his mobile and did not attend to my call.



Sirs, I request you to please consider for necessary action for their such behaviour and late services and make arrangement to provide DBC at the earliest.



Thanks for your kind support earlier.



Regards,

Yours truly,



(Rajneesh Madhok)

Copy to:

1. The Executive Director (LPG)

Indian Oil Bhawan,

G-9, Ali Yaver Jung Marg,

Bandra (East)

Mumbai

Ph:[protected]

2. The General Manager, (Consumer Sales)

Indian Oil Bhawan,

Ph:[protected]

R/Sir, I am a consumer under your dealer of B.T.PS co-operative society ltd ,Tribeni Hooghly, I have booked a gas past one month from till date. No deliveryman does not delivered my cylender and official counterman did not issue a gas.
This inform to you the dealer gives all cylender to gas blaker. Please take necessary action.

Dear Sir,

I have LPG gas connection of INDANE , and our distributor is SANTOSH ENTERPRISES - H BLOCK VIKASPURI,NEW DELHI-110018, when ever book our number for refilling our cylinder, always been informed about shortage of supply and heavy backlog by their staff. this period is about for 10-15 mostly.. This is a regular pracitice whereas all other distributor of same INDANE company have always prompt delivery...........................?

I am customer of Kavitha gas agency, ashok nagar, chennai.
whenever we call the agency for booking new cyclinder, they don't pick up the phone calls. either the line is engaged or keeps ringing. Many of the agency's customer face similar problems.
Atlast among all busy schedule, we take permission from office and go to book the cyclinder, the cyclinder is not delivered on promised date. they inform 10 days from date of booking, but actually delivered atleast 15 days from date of booking.

I have a Indane gas connection with M/s Jai jawan Gas Agencies, D-493 Palam Extension, Dwarka, sector-7, New Delhi.
My consumer no is 28220.

Ihave been trying to contact the distributor on phone for the past one week but their phone lines are either busy or are not responding.

Pls take this on priority.
My mobile No-[protected]

This may be construed as a complaint against Indian Oil Corporation (Petrol pump) situated beside N.H. - 208 on close proximity to K.N.S. Hospital Kottarakara, Kollam Revenue District of Kerala State. The address of the dealer as far as could be ascertained is "KOTTARAKARA PETROLEUM CO. INDIAN OIL DEALERS,KOTTARAKARA - 69". It is my impression that air and water is a matter of right of the consumers in all pumps for which license are accorded by the IOC. This petrol pump holds a unique distinction of denying this basic right in addition to the expression of intolerance an arrogance by the staff/employees of the pump when demands for air filling is sought for. I have chances to come across such unpleasant situations time and again from this fuel filling station of IOC at Kottarakara (situated near K.N.S. Hospital and opposite to Marthoma Girls High School Kottarakara) and my attempt to gain intervention from the pump management proved futile. As such this complaint is filed for appropriate further action. Hope that you may resort to some tangible action to see that this particular dealer shall refrain from such sort o[censored]nsavory practices and set things right to the satisfaction of the consumers.

Dear sir,
i have been the customer of Indane LPG services for more than 15 years. On 26/12/2007 i shifted my connection to Shiva Gas service,(H/80 Housing board colony,Perumalpuram, Tirunelveli. ph.no.[protected]. They do delivery upto 1kilometer prior to my residential place and they refuse to make delivery to my place where some more(nearly 20 more) connections are there. i am not satisfied with their explanations.
So please look into this matter seriously and help me in getting home delivery.
Regards
K.Md.Hussain

This is your kind notice that I Justin Con no.SE 20330 booked my cooking gas on 21 st January 2008 ,till now there is no response from the agency (Saroj Enterprises H-10,DDA market vikas puri New delhi Ph.[protected].we are face the same problem ie,delay in gas delivery.Always have to wait for10 to 15 days after booking. So sir please do the need full.Hoping for a favorable action.
Thanks & Regards
Justin p. George
[protected]

Hi,

My name is Prem and i reside in Venkatapuram, Alwal, Secunderabd, i have booked for a gas cylinder with Spurthi Gas Agency, Alwal, Secunderabad on 18-01-08 after trying for their telephone numbers continuosly for 2 hours. I was assured that the cylinder would be delivered within 10 days but till today i.e. 31-01-08 it was not done. It is shameful that companies like Indian Oil have such agencies who take customers for a ride everytime. This delay happens every month with every customer of Spurthi Gas Agency. Please look into the matter.
My customer number - 19518.
Thanks & Regards.

Sir
I am Indane gas consumer. I have gas connection with tirupati gas at Nangloi, Najafgarh road near pani tanki. Previously i used to book gas and continuously telling them luckily i used to get gas after 15 days. Then they suddenly made rule to fill Affidavit to get gas on time. So my father who is 62 years old filled affidavit but after submitting he came to know that now he will get receipt and by himself he has to bring from his head office Rohini near sector 5 by paying rikshaw RS.80. IT became great problem for us.Because in working day i am not in home to go rohini and bring this myself. And being 62 years old and bringing gas from Rohini my father is getting lot of problem and this matter of every month.
I have discussed at Rohini but they don't want to hear and the lady who is at booking counter is so rough to her word that can't be explained. So in this way my father suffers physically by bringing gas from Rohini an Rs 80 is spend extra for every gas cylinder as rickshaw fair. So please give some solution for it.

I AM CONSUMER WITH PATPARGANJ GAS SERVICE. I AM TRYING THEIR CONTACT NUMBERS SINCE ONE WEEK BUT GETTING NO RESPONSE.

This is regarding the Indane Gas Agency, M/s Sondhi Gas, J-Block Market, Saket, New Delhi.

Everytime, I have to visit them to book the Gas. Their Telephone Nos. 29555238 & 29551868 are wrong numbers. The other Number 32980390 is always switched off.

I would like to request the concerned authority to please look inthis matter.

Thanks & Regards

Ravi...

! This is really no body picks up the phone and cant get thorugh these numbers and keep on contacting these peple, either evry month gas is delayed and we have to take gas in black .plz help fro the last week we are caling on those numbers and gas is finished at home.plz do sumthing and improve ur services which is extremely bad.!