Indian Oil Corporation [IOC] Complaints & Reviews

I have an indane LPG connection for which now the regulator is having a leak. I want to replace it, I lost my Subscription voucher. The agency told me with out the SV, it is not possible to replace the Regulator.

Please advice me how to get it repalced if the SV is lost...

Hi,
The gas company has outlets where one can book for new connection, which costs for about 800Rs only.

These agencies forcefully sell the burners with the connection & if one denies to take a burner, they refuse to sell the new connection.

The total cost with the unnecessary burner goes to 3900Rs.

This is really bad & should be stopped.

Regards

My consumer No. is 19477 with Vijay Gas Agency having their
office at Besant Nagar with extension counter at Kelambakkam
where i am a consumer since 2006.

For many reasons they have not accepted my bookings and insisted on submission of xerox copies of ration card which I had submitted on 20th Dec 2007 and booked for a refill also. The delivery period informed by a lady staff at the extension counter is 15 days and whereas till writing this message, it is not delivered to me.

The phone numbers given by them are next to useless. Even I tried to talk to their Besant Nagar Office but in vain. Always it is engaged. If by any chance the number gets ringing, no one is picking up even after continuous try.

Luckily when I got the person on phone in Kelambakkam the lady staff very coolly say, come and take the refill. When I told my inability she said that she would deliver on the same evening
(31.01.2008) But it is not done.

When i try to enquire from yesterday, the 1st Feb 08, the phone No. given by them 32523592 is switched off.

I am not able to get the indane grievances cell website to prefer complaint as the site is not opening up and say "error on page"

What shall I do ???

R. Mahalakshmi

----- Original Message -----
From: Rajneesh Madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in
Sent: Friday, February 01, 2008 9:39 PM
Subject: DELAY OF ONE YEAR IN ISSUE OF DBC CYLINDER


Ph:[protected]O), 268210 (R)

Mobile :[protected],

E-mail: [protected]@vsnl.net

Tele-fax:[protected]

RAJNEESH MADHOK

REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)

B-XXX/63, NEHRU NAGAR, ST. NO. 2,

PHAGWARA



RM/1/442 Date: Feb 1, 2008

To

1. Mr. Rajesh Kumar Sharma,[protected]

2. Mr, Jagdeep Rana[protected]/[protected]

CHANDIGARH AREA OFFICE
INDANE AREA OFFICE
INDIAN OIL CORPORATION LTD (MD), PLOT
NO 3A, SECTOR 19A, MADHYA MARG
CHANDIGARH.
Tel:[protected]
Fax: 22725922



SUB: DELAY OF ONE YEAR IN GIVING DBC REFILL,

Respected Sirs,

I got a complaint from a Consumer Mr. Biney S/O Mr. Bal Krishan resident of Nehru Nagar, Phagwara that:

1. At the time of getting LPG Connection from M/S. Phagwara Gas Service, Industrial Area, Phagwara, the concerned agency had promised to deliver the DBC (Double Bottle Connection) in the next month. This makes him very much troublesome as he has only One Cylinder .

2. Whenever he makes a call to the concerned mobile number for booking of cylinder it is always switched off.

3. Sirs, whenever the consumer book cylinder for delivery the lady who receive call says do not attend to the phone line and on the visit to the agency’s office the concerned officer say that the delivery will be made after 10 days or later.

4. Sirs, such sufferings are not new for him. When I approached the concerned office and contacted Miss. Sarbjit regarding issue of DBC, as the matter is lingering from the last one year. She says that I have not got the instructions from the owner to deliver the DBC.

5. In this connection I contacted Mr. Rajesh Kumar Sharma of Indian Oil on Mobile No.[protected], he attended to me and said that still I am in a meeting and call me after 5:30 P.M. But after 5:30 he switched off his mobile and did not attend to my call.



Sirs, I request you to please consider for necessary action for their such behaviour and late services and make arrangement to provide DBC at the earliest.



Thanks for your kind support earlier.



Regards,

Yours truly,



(Rajneesh Madhok)

Copy to:

1. The Executive Director (LPG)

Indian Oil Bhawan,

G-9, Ali Yaver Jung Marg,

Bandra (East)

Mumbai

Ph:[protected]

2. The General Manager, (Consumer Sales)

Indian Oil Bhawan,

Ph:[protected]

R/Sir, I am a consumer under your dealer of B.T.PS co-operative society ltd ,Tribeni Hooghly, I have booked a gas past one month from till date. No deliveryman does not delivered my cylender and official counterman did not issue a gas.
This inform to you the dealer gives all cylender to gas blaker. Please take necessary action.

Dear Sir,

I have LPG gas connection of INDANE , and our distributor is SANTOSH ENTERPRISES - H BLOCK VIKASPURI,NEW DELHI-110018, when ever book our number for refilling our cylinder, always been informed about shortage of supply and heavy backlog by their staff. this period is about for 10-15 mostly.. This is a regular pracitice whereas all other distributor of same INDANE company have always prompt delivery...........................?

I am customer of Kavitha gas agency, ashok nagar, chennai.
whenever we call the agency for booking new cyclinder, they don't pick up the phone calls. either the line is engaged or keeps ringing. Many of the agency's customer face similar problems.
Atlast among all busy schedule, we take permission from office and go to book the cyclinder, the cyclinder is not delivered on promised date. they inform 10 days from date of booking, but actually delivered atleast 15 days from date of booking.

I have a Indane gas connection with M/s Jai jawan Gas Agencies, D-493 Palam Extension, Dwarka, sector-7, New Delhi.
My consumer no is 28220.

Ihave been trying to contact the distributor on phone for the past one week but their phone lines are either busy or are not responding.

Pls take this on priority.
My mobile No-[protected]

This may be construed as a complaint against Indian Oil Corporation (Petrol pump) situated beside N.H. - 208 on close proximity to K.N.S. Hospital Kottarakara, Kollam Revenue District of Kerala State. The address of the dealer as far as could be ascertained is "KOTTARAKARA PETROLEUM CO. INDIAN OIL DEALERS,KOTTARAKARA - 69". It is my impression that air and water is a matter of right of the consumers in all pumps for which license are accorded by the IOC. This petrol pump holds a unique distinction of denying this basic right in addition to the expression of intolerance an arrogance by the staff/employees of the pump when demands for air filling is sought for. I have chances to come across such unpleasant situations time and again from this fuel filling station of IOC at Kottarakara (situated near K.N.S. Hospital and opposite to Marthoma Girls High School Kottarakara) and my attempt to gain intervention from the pump management proved futile. As such this complaint is filed for appropriate further action. Hope that you may resort to some tangible action to see that this particular dealer shall refrain from such sort o[censored]nsavory practices and set things right to the satisfaction of the consumers.

Dear sir,
i have been the customer of Indane LPG services for more than 15 years. On 26/12/2007 i shifted my connection to Shiva Gas service,(H/80 Housing board colony,Perumalpuram, Tirunelveli. ph.no.[protected]. They do delivery upto 1kilometer prior to my residential place and they refuse to make delivery to my place where some more(nearly 20 more) connections are there. i am not satisfied with their explanations.
So please look into this matter seriously and help me in getting home delivery.
Regards
K.Md.Hussain

This is your kind notice that I Justin Con no.SE 20330 booked my cooking gas on 21 st January 2008 ,till now there is no response from the agency (Saroj Enterprises H-10,DDA market vikas puri New delhi Ph.[protected].we are face the same problem ie,delay in gas delivery.Always have to wait for10 to 15 days after booking. So sir please do the need full.Hoping for a favorable action.
Thanks & Regards
Justin p. George
[protected]

Hi,

My name is Prem and i reside in Venkatapuram, Alwal, Secunderabd, i have booked for a gas cylinder with Spurthi Gas Agency, Alwal, Secunderabad on 18-01-08 after trying for their telephone numbers continuosly for 2 hours. I was assured that the cylinder would be delivered within 10 days but till today i.e. 31-01-08 it was not done. It is shameful that companies like Indian Oil have such agencies who take customers for a ride everytime. This delay happens every month with every customer of Spurthi Gas Agency. Please look into the matter.
My customer number - 19518.
Thanks & Regards.

Sir
I am Indane gas consumer. I have gas connection with tirupati gas at Nangloi, Najafgarh road near pani tanki. Previously i used to book gas and continuously telling them luckily i used to get gas after 15 days. Then they suddenly made rule to fill Affidavit to get gas on time. So my father who is 62 years old filled affidavit but after submitting he came to know that now he will get receipt and by himself he has to bring from his head office Rohini near sector 5 by paying rikshaw RS.80. IT became great problem for us.Because in working day i am not in home to go rohini and bring this myself. And being 62 years old and bringing gas from Rohini my father is getting lot of problem and this matter of every month.
I have discussed at Rohini but they don't want to hear and the lady who is at booking counter is so rough to her word that can't be explained. So in this way my father suffers physically by bringing gas from Rohini an Rs 80 is spend extra for every gas cylinder as rickshaw fair. So please give some solution for it.

I AM CONSUMER WITH PATPARGANJ GAS SERVICE. I AM TRYING THEIR CONTACT NUMBERS SINCE ONE WEEK BUT GETTING NO RESPONSE.

This is regarding the Indane Gas Agency, M/s Sondhi Gas, J-Block Market, Saket, New Delhi.

Everytime, I have to visit them to book the Gas. Their Telephone Nos. 29555238 & 29551868 are wrong numbers. The other Number 32980390 is always switched off.

I would like to request the concerned authority to please look inthis matter.

Thanks & Regards

Ravi...

! This is really no body picks up the phone and cant get thorugh these numbers and keep on contacting these peple, either evry month gas is delayed and we have to take gas in black .plz help fro the last week we are caling on those numbers and gas is finished at home.plz do sumthing and improve ur services which is extremely bad.!

I m consumer of indane gas with m/s shingari gas service gurgaon consumer no r_9243.i booked for refilling on 13th jan but not recieved delivery till today and get no benifit of make phone cals.

I am a consumer of Indane and having connection with Krishna Gas Agency, Khandari crossing, Agra (UP). I had booked my cylender on 14.01.2008 and my booking no. is 3507. But inspite of repeated requests and personal visits on a no. of occasions, till date, cylinder has not been supplied to me. Every time, i am being told that you will receive cylinder today evening itself. Since my connection is of single cylinder only, I am finding it very difficult and for the last 4 days, we are managing food from Hotels etc, which is proving very costly too.

Navdeep Kumar
12, State Bank Colony (first floor)
Khandari Bypass Crossing
Agra

Sir,
We r residing at 9A,V.V. Colony 3rd street, Adambakkam,chennai. Our consumer no. is SVO6345. in the name R.Narahari Rao. We booked a cylinder 20 days before. Till now the cylinder is not delivered. To remind again I am trying for the past 7 days. Always we receive a recorded speech showing the phone is engaged. They have kept the receiver outside. If this is the case how to get the cylinder. We r very much unsatisfied with this agency. Please take action and arrange to deliver the refill cylinder soon. Thanking u.
Yours,
S.Subbulakshmi

I have booked for a cylinder on 17th jan. by dropping a letter in
their office. After that I went personally on 19th Jan. 2008.
Again I visited their office several times but no response coming
from their side.They says supply not coming. One week late delivery going on etc. There is always a crowed in their office and
godown. But cylinder will get Rs. 500/- at the gate of their godownin blackmarket. Always they are supplying under weight
cylinders. Can you please help now pl. for getting the cylinder supply in time. My cosumer No. 1845 with Roop Gas Service,
New Kondoli, Delhi- 96 ph.No. 22616375. My phone No. 22624010