Indian Oil Corporation [IOC] Complaints & Reviews

Sir/Madam,
I have a domestic gas connection in my mother's name at cinthamani in tiruchy consu.no.46408. We are living together as a joint-family consisting of six members have a gas connection in indane in India Tamilnadu trichy puthur chinthamani as a consumer no.46408. regularly we are suffering for registration of refilling after completion of 21 days alone be registered but our consumption level is only 16 days per cylinder the subsequent cylinder also emphty. How we can fulfill our needs without you.
Kindly help us living together as a joint family in future.
Thanking you

In Hyderabad at Miyapur there is this gas agency Sri Saila Gas Agencies, authorised dealer for Indane Gas.

Most of the time they keep their phone aside and so customers will get either phone busy or dead message. I've pesonally seen that, I called from mobile while standing there and it gave message saying number is busy but there was no one on phone.

Sometimes they do delay in providing gas cylinders and...

I am having a Consumer No.6257 and catagory is domestic double with the Ela Gas Service, Sector-93, NOIDA,U.P.My distributor does not book refill requisition till 3 weeks after the supply of previous cylinder. I booked for gas cylinder with an assurance that the cylinder will be delivered within 3 days. But the same has delivered after due date with a lekage cylinder on 4.2.2008. I immediately complain to the distributor for change the same but they have not send any person till date despite several reminders. I have two little baby and any time it can be a fatal accident. They also harass me and do not respond properly.I have personally seen the delivery van distributing gas cylinder to the person who have no connection in black @ 500/- or more. I would like to know if what he is doing authorised by you ? If not then this practice should stop forthwith and all the customers intimated. I have to borrow cylinder from my neighbor due to not deliver in time.But how many days this type of practice ? It is my humble request to take immediate action and not doing any wrong by them in future.

I m Vineet Sharma of 2/11 Ashoknagar Tollygunde Kolkata 700040. This particular Gas Service agency called Chayanika Located in kolkata, Ranikuthi, Tollygunge under Indane Gas Services has provided very poor services in terms of booking and delivery of new cylinders. Its been 8 days I m over with my previous cylinder. I m desperately and restlessly trying to call the above mentioned agency on thier number[protected] and[protected] to book my new cylinder, but in vain. The number constantly and continuosly rings and then gets disconnected without any anwser. Then the number remains busy for next 45-50 minutes. This is going on from past 8 consecutive days without any respone from the agency. I suffering very severely because of this crisis both mentally and physically. At least they should have the courtesy to answer and tell me the reason or some kind of response ...so that I proceed for an alternative. I this continues then I will be compelled to move the comsumer forum and let them intervene. I have paid the full amount while booking the new connection then why this service. Abo[censored]ely disgusting behaviour and I do not wish to tolerate this anymore.
Please look in the matter and instruct them to mend thier ways.

Thanks And Regards
Vineet Sharma

As we are in Triplicane and we have 2 cylinders domestic cooking pupose at Tucs big street, Triplicane. We face lot of trouble in getting cylinders even booking after 15 days , they take another 10 days for the delivery all the whole we get after 25 days for the gas supply, moreover people in this agencies are not responding properly to the customers .I request to take proper action towards this agenccy to correct themselves for the proper services

Sir,

I am the Indane gas connection holder no.1319960(One cylender) through M/s Savita Gas Agency, Panipat (Haryana). Complaints against M/s Savita Gas Agency are as follows:-
1. The Agency is not providing the home delivery of LPG.
2.The Agency is demanding the same cylender at the time of refilling which was refill last time. How it is possible? Suppose the last refil cylender has the gas remain for 2-3 dayz and the next refill due than how we can arrange the same cylender.
3. The agency is not refiling the cylenders.

you are requested to please help us in this matter.

Thanks & Regards:
Krishan Chand S/0 Sh.Hari Ram
V.P.O. Madlauda (Panipat)
Haryana

I am a domestic gas customer of Indane since last 15 years. Recently I shifted my residence to Mylasandra Rajarajeswari Nagar, Bangalore . This area comes under Rashmi Indane Disributor Nayanda Halli, Mysore Road Area P02 TIN no[protected].

Since last five- six months, We are in the said area faceing a lot of problem to get refilled our cylender from our distributor. Minimum duration for refilling gas will be minium of 15 days. Next booking will be taken up by the disributer only after completion of 21 days from the date of delivery. It is required to make daily minimum two calls to make the supplier to deliver the gas. We are in the end of improper/irresponsible response from the call attendend by the operator. Most of the time telephone of th edistributor will be in engage position or continuously ringing.

Presently I booked my gas and my waiting list no is 519. Daily morning i get assurance from the operator about delivery on same day. Still gas is not deliverd to my home. the Sir, This behavior of the disributor is to harrase the customer, that there is nothing about scarcity of cylinder from IOCL.

Kindly take the matter seriously and save us from this type of problem in future.


V.Suresh
Director
Sutek

Dear Sir,
Ref: My Consumer No. LT/35985

I would like to draw your kind attention to the fact that I have booked for Refill of my gas cylinder on 16/01/2008 vide booking No. 6952 of M/s. Happy Home of 909, Lake Town, Block - "A", Kolkata - 700 089. I feel sorry to inform you that neither the said dealer is giving any response to my call nor they are entertaining the representative at their counter.

I would like to ask the said dealer through you:
1) THAT why they are always late in delivery?
2) What benefit they get by not entertaining the
representative/coustomers' ?
3) Is there any time barred by the company to book the cylinder after getting the reffilled cylinder?

Please intervene in the matter and solve the issue.
Thanking you,
Yours faithfully,
Alok Gopalka.
07/02/2007.

M/s Swati Gas Service of Baranaga distributor of Indane not giving LPG connection as because I refused to pay extra money for new connection. I have complained to Indane Gariahat Office but no action has been taken yet.


Souren Barui
16/1 Gangadhar Sen Lane
Kolkata-36
[protected]

Res.Sir,
I am a custor of Nagda Gas Agency,Nagda Jn.M.P. and my custor no.is 1535.I have problem in Booking of LPG cylinder.Agency ask that They book cylinder after 21 days but after 21 day they ask that they book cylinder 21 days after dilivery.they deliver the cylinder 6-7 late.pl.look in to the matter.my cell no.is [protected]

Thanks and regards

Respected Sir

My gas connecton (INDAN)no. is c-17154 (capitan Gas Agency Pratap Vihar Ghaziabad ) i booked this no. 15 days back till now i am waiting for cylender between thees time i called 40 times to gas agency but there is no corrective action from there side
we are facing porblem a too much
to whoom we can approach for this reason
my mobile no. is [protected]
If i am getting any response from your side that will give me satisfaction to believe humanity

Thanks for
your time and consideration
Baleshwar P Tiwari c/o Caiptan S.R. Sharma
A-43 SARVODYANAGAR
VIJAY NAGAR BAI PASS
GHAZIABAD U.P.

I want to know the gap 21 days from the date of gas booking or from the date of delivery.

Dear Sir,
I am a LPG Indane Gas customer with Asa Gas Services,Deoria, (U.P)Distibutors Code.no. 01011002 and my consumer number is 19691. I have booked Home Delivary for a refile on 01.01.2008 at his office.They given Dt.19.01.08 for Home Delivary but not sent. I gon to Asa Gas office then they give another date for Home Delivery 29.01.08 but not sent. They replied that they will Distribute with in a week but not sent till 6.02.08

Jagdish kedia
Station Road,Deoria

I am Sethuraman.G residing at Sithalapakkam, Chennnai an indane gas customer with Prarthana Gas Agencies, Mooarasempet, Chennai and my consumer no is 17068. I got the last delivery on 15th DEC ’07, after that I booked for another on 5th JAN’08 through telephone, but they informed me that the possible booking date is only after 25th Jan’08. I went 3-time to the agency and asked for the reason they did not give the proper answer. Finally I went today the 6th FEB’08, I found that in my name they have already delivered one on 5th JAN’08 to someone else, I was shocked and they informed that I can get the supply only after 10th FEB’08. I have 2 Cylinders, one already over last month, the other may over in one or two days after that I have no possibilities to go for firewood and kerosene stove. Hence I request the respective authority to take immediate action.

I am a LPG Indane Gas customer with "KANDHARI GAS"(Plot no-140,Pocket E-4,Sector-7,Rohini,Delhi-85).My connection no is "KT-975". In last 2 years I have bookeked several times (Got the GAS just 10% of Total No. of Booking in last 2 years) electronically on 4 digit MTNL & have got Booking No., but they dont at all consider this as booking, Instead they are distributing No. of their staff ,Dinesh ([protected]) for giving...

I have a Indane Gas connection no.163013 in Gas-o-indane Gas Agency, Dawa Bazar Indore. I got this connection in the month of Jan 2005.More than 3 years are over but I am not getting the DBC cylendre (2nd cylender) in the above connection. I have visited office more than 10 times each time the agency members are saying that company has stopped giving the DBC connection.The phone no.[protected] of the office is mostly engaged or it keeps us ringing nobody cares to pick the phone. Pls help me regarding the issue.

Dear Sir,

I Am from Rajkot Gujarat, Agent: Puspak gas Agecy, Kalawad road rajkot ( Ph no 2563901, 2563902).

I am trying to order gas cylinder last one week, I cant contact with them because both phone are not responding.

Kindly do some thing for the same.

Sudhir Kalariya

We are an indane gas consumer with consumer no. S 1971 with indane gas agency named Fancy Cook located in James Lon Sarani - Behala. We have booked a cylinder on 01.02.2008 ans was told that we will get the cylinder on or fater 15.02.2008. THe last cylinder was booked on 10.01.2008 and they delivered it on 18.01.2008. Due the stringent schedule of Indane, they did not take any booking before 01.02.2008. Now as my both the cylinders are empty, so my whole family is in real trouble as we had no other alternative other than this LPG Indane gas. Though we have taken the option of monthly Double cylinders , but every time we face this type of problem. Can anyone give a suitable solution to this problem and let the hierarchy of Indian Oil Corporation be informed about this problems?

Though we are not getting the cylinders with proper booking but in our locality due to personal relationships and payment of extra money many people are getting the cylinders without any intimation to the agency. Can this malpractise be taken care of accordingly?

Please expedite.

BEFORE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM
KAPURTHALA



Rajneesh Madhok, Phagwara

B-XXX/63, Nehru Nagar, Street No. 2,

Phagwara-144401 (Pb)

(Registered Member CORE-Consumer Online Resource

& Empowerment Centre)

A Central Govt Organization, Under Ministry of Consumer Affairs,

Deptt of Food & Public Distribution, represented for Connection No. 3502,

2556 & 14335………………………&he...⇄



Vs.

1.Indian Oil Corporation Ltd.,
Represented through Chairman,
Indian Oil Corporation Ltd.,
Regd. Office: ‘Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.

2. General Manager (LPG-MO)
‘Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.

3. Sr. Manager (LPG)
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No. 3 A, Sector 19 A, Madhya Marg,

Chandigarh

4. Sri Jagdeep Rana,[protected]/[protected]
Indian Oil Corporation Ltd. (Marketing Division),
Indane Area Officer,

Plot No. 3 A, Sector 19 A, Madhya Marg,

Chandigarh

5.Mr. Rajesh Kumar Sharma,[protected]

Indian Oil Corporation Ltd. (Marketing Division),
Indane Area Officer,

Plot No. 3 A, Sector 19 A, Madhya Marg,

Chandigarh.


6. Director
Legal Metrology, Govt. of India,
Deptt. of Consumer Affairs,
Krishi Bhavan, New Delhi

7. Dy. Director
Legal Metrology, Govt. of India
Deptt. of Consumer Affairs,
Regional Reference Standards Laboratory,
Chandigarh

8. Addl. Secretary
Department of Consumer Affairs
Ministry of Consumer Affairs & Public Distribution,
Krishi Bhawan,
New Delhi

9.Govt. of Punjab, represented by
The Controller, Legal Metrology
Govt. of Punjab,
Food, Supplies & Consumer Welfare Department,
Chandigarh

and

10. The Manager,

M/S. Phagwara Gas Service,

Industrial Area,

Phagwara-144401 (Pb)

11. Phagwara Gas Service (Indane) Distributor,

Industrial Area,

Phagwara-144401 (Pb) …………………………...⇄ Parties

Complaint:

Rajneesh Madhok, Registered Member, CORE, a Consumer Protection Organisation has filed this complaint against the Indian oil Corporation through its Chairman, General Manager (LPG-MO) and others.

The case is that the opposite party No. 1 to 11 are concerned with the distribution of the LPG Gas cylinders. Rajneesh Madhok had approached to the concerned officers and sent the Registerd Letter as well and requested the concerned authorities to deliver the LPG Gas cylinders to the above mentioned Connection Holders. But the said Gas agency has nothing to do with the requests of the consumers and do not reply to the requests of the Representative.

As the consumer is entitled to get the supply of a LPG cylinder of two cylinders in a month. But the said agency don’t make supply to them on various requests even. In this connection the SPEED POST LETTER No. EE[protected] IN DATED 02/02/2008 POSTED AT CHANDIGARH OFFICE FAILS TO SUPPLY THE LPG GAS CYLINDERS TO THE ABOVE MENTIONED CONNECTION HOLDERS.

SUFFERING CONSUMER NUMBERS:

1. CONNECTION NO. 3502

2. CONNECTION No. 2556

3. CONNECTION NO. 14335



The Ministry of Petroleum as well as the Ministry of Consumer Affairs shall ensure that all Marketing Companies do issue necessary instructions that the Distributors will provide to the consumers LPG Gas Cylinder within a stipulated time limit.

I pray to The Honourable Forum to direct the Indian Oil Corporation to pay a sum of Rs.50,000/- to the Complainant to meet the expenses incurred by it in protecting the interest of consumers and to continue to protect the interest of the consumers, within a period of four weeks.



(Rajneesh Madhok)

Booking of LPG cylinder refill for my domestic use against my Indane LPG Consumer No - 17695 at Chennai , has been abruptly stopped by the Agency named Shiv Shankar Agency at Porrur on grounds that I have not booked for refill over the past 3 months. Iam beeing asked to run around the Indane Office at Chennai to restore my booking facility. My repeated request sby mail to Indane office by E'Mail to the Area Manager at Chennai has not evoked any response & I am unable to contact over the consumer care Phone which is never working. With a fractured leg I find it impossible to run around. My entire family has been harassed & put in to extreme hardship due to unilateral & inhuman act by the Agency & due to inaction by Indane authorities at Chennai.
This is a factual treatment metted out to an ordinary citizen & an Ex- Serviceman. May be I need to shell out that extra money for buying a LPG Cylinder in black. Yet , it is not clear if the Indian Oil has vested such unlateral powers to their suppliers to stop booking & that too with out any prior notice to their customers.

Hope some one see me through this crisis & hundue harassment.

Colonel Mani.T