Indian Oil Corporation [IOC] Complaints & Reviews

I'm one of the consumer of Indane Gas. My customer no. 47898 in Rajalakshmi Agencies, Dharmapuri, Tamilnadu, Pin-636701. As I'm working in public limited company which is transferrable job in short period, i have not obtained "Ration Card". Now, for obtaining the refill cylinder the above agency is restriting for booking cylender as i am not having RATION CARD. Though i have obtained Local Administration (i.e. Taluk Supply Officer's letter containg I doesn't have ration card).

Now The agency is repeatedly asking every 3 months you should get one letter from Taluk Supply Officer (For not having Ration Card)and submit to us. Then only we will supply refill cylender.

Kindly suggest me and help me regarding getting refill cylenders in time.

dear sir
i visit to the distributer of indane gas m/s. western gas and domestic services, jail road bhandara 441 904 (m.s.) for booking of new gas connection. but distributer is not booked the connection and told that he has allready having waiting list. when this list is completed then he book other connection.
sir where i book idane gas connection.

Sir,
I have been using Indane cooking gas (14.2 kg) for last 12 years and performance was satisfactory. About 15 months ago, I have been transferred to NOIDA and Gas connection was taken from M/s AGNIHOTRI GAS SERVICE, Shop No 10 Godavari Complex, Sector-37 NOIDA. Different type of problems were faced since then---

(1) Inside cyln, water is found very often. While delivery, Gas + Cyln weight = 30 kg; but after using 2 days, no gas supply through oven although (Gas + Cyln) weight = 19 kg. Informed to Dealer, they simply exchanged and telling that gas consumed is 11 kg (as cyln weight 16 kg + 3 kg water + 11 kg consumed = 30 kg). How can I consume 11 kg gas in just 2 days ? 3 times it occurred. (similar incidents occurred for other consumers of same Dealer)

(2) From first day of new cyln, flame was red (abnormal as observed ,anticipating poor quality of gas; same oven performs normal with other LPG cylinders; it denotes there is no problem with oven); informed to Dealer; no response; gas cyln got empty in just 9 days (normally earlier 40-45 days consumption pattern); Again oven was checked and found to be satisfactory.
(3) Very difficult to book the gas; ideally booking by SMS; does not work. All four phones show busy continuously. Response is very very poor. Perhaps I will have no option but to change the Gas Agency.

Quality of gas is doubtful; please investigate.

Consumer No : A31696A

Sir,
I, Mr. pratip Kumar Datta, beg to inform you that I am one of the bonafied customers of one of the distributors of the above said company (Consumer No. IJ10225). My distributor's office is situated at Bolpur, Dist. Birbhum, West Bengal. (Distributor's Code:[protected]. I docated my name on 05.01.08 for refilling my gas sylinder. But I have not yet get my new refilled sylinder till this date.
So please do the needful.
With thanks.
06.03.08 Pratip Datta

Hi,
Last week i went to Indane Gas Agency (Spruthi Gas Agency) located in my area (Alwal, Secundrabad). They are asking Rs.3800 for new connection but in the IOCL website they mentioned Deposit is around Rs.1000 + Gas stove charge.
I don't think they will provide the stove for Rs.2800. Please check this and give me a feed back. I'm waiting for your reply.


Regards
DSK Yadav

Dear Sir,

i want new LPG gas connection without hot plate last 10 month, but my region GAS Agency person denay for the issue new gas connection. thay are want 2500/- rs for new gas connection with one cylinder.
LPG Gas agency address are given below:-
Name of Distributorship
Pragya Indane Service Sh.
Name of Distributor Address Ram pyare singh (dead) Kumhiya patti, Pratapgarh
STD Code Contact No[protected]
Name of Sales Officer Mukesh Chaudhary
E-mail of Sales Officer - [protected]@rediffmail.com

My address are given below.
VINOD KUMAR CHOURASIA
kundanpur, patti,Pratapgarh up 230135
Mo No-[protected]

sir I am Mr, Shabbir from jehanabad ( Bihar). My cosumer no. is 16841. I booked for refill on 30 Jan 08. but till date I did not get it. when I enquired they to me to wait for futther 20 days. this thing is not happing first time, this is a routine business for them. At least 90% consumers are suffering with this deases provided by local gas agency( Jehanabad). Staffs working in this gas agency are very -very rude. They have made their own rules & regulations. They behave as they are dictator & independent of all rules & regulations of Govt. as well as of Indane. A gentle man can't wish to talk to them. This may be the worst Gas agency in India. I even didn't get the DBC After four months as I have no links/ approach.I am surprised how indane has alloted agency to people like this. Sir, Kindly do the needful If you can. Thanking you.

Kind Attention: Cusomter Care Dept / GM Sales
Dear Sir,
I am Pankaj Rai, professional working with Maruti Suzuki India Ltd., In the morning 9:15 AM I reached at your Indian Oil Pump M/s Agarwal Brothers, V V I P , Road, Jia Mau , Lucknow[protected]. Took diesel 32 Lts , Rs. 1110/- Bill No 5448 and made the payement though my debit Card (HDFC).
After Making the payment, the Manager who was standing outside Mis - behaved with me and asked why have you left the merchants slip inside ? You are supposed to provide it to me ? How will I come to know whether you have made the payment or Not ? Despite of showing Customer Slip which I was carring ?
When I asked that Why are you behaving in this manner and I will put a compalint against you, he was cool and enjoying his own way.
Sir, I will assure myself that next time onwards I will always avoid taking my fuel with any Indian Oil Pump.
Thanx for creating dissatisfaction.
Regards,
Pankaj Rai
MSIL, Lucknow
+91-[protected]

i m naveen sawan having connection with quick gas agency Jwala heri, new delhi and which tel no. 25262663,25250615. i have booked the gas with them early last week with the booking no. 20407 but till today not received and both the above tel no. continuelsy busy. would appriciate kindly look into the same and do the needfull.

Contact no. [protected]

To
Complaints Board Director

Respected Sir/Madam,
I have a connection (Consumer No. 354 at M/S Sonarpur Gas Service, Haridhan Chakraborty Sarani, P.O.-Sonarpur, 24 Prg (S)-Code No.[protected] with two cylinders. One cylinder even when used with full care lets only for 19 days, now one of our cylinder got over, so we requested the agency to book the othercylinder. They refused sying that they cannot book it before 21 days and this not the first time they repeatedly do this. As of what we have information in case we have two cylinders on a single connection? How we can fill it before 21 days?
Please do something and send reply as soon as possible.
Thanking you,
Tapash Ranjan Das Gupta
"B" Block, Chouhati,
Via Rajpur, 24 Prg (S),
Pin 700149

Dear Sir
I am your customer with Sona Enterprises Vasant Vihar New Delhi.I am a bachelor and living alone and hence my consumption of gas is very low. After getting my new connection opened it took few months to get cylinder consumed and when I tried to book new cylinder the dealer is saying that your account is deactivated and you have to do all those formalities which I done during getting new connection. Sir I want to...

Dear sir/mam

I am having your connection for last 10 years with your dealer M/S nayek gas agency,address-po-kalna.dist burdwan.pin 713409.(wb).My consumer number is-62596.We are really facing lot of problems from your dealer.Due to monopoly in this area they are not taking customers as customers.By booking through phone u r confirmed that booking is done.some 10-15 days after sometimes they say that there is no booking against your name.Several times they are changing the procedure regarding all related issue without intimating the consumer.One real good experience i have previously tested that the cylender issued my name delivered to other people.I have to suffer due to no reason.


Requesting you being a pioneer in the segment kindly take nacessary steps so that customer can be more benifited.

Dear Sir,
Name : RAJIV VERMA
Consumer No. : VI-15182
My LPG deler:
Vaishnavi Indane Service[protected] OR[protected]
Sharma Market, HEC Colony, Dhurwa, Ranchi-834004
Phone no.:[protected]
It is indeed matter of great surprise that how being such a reputed organisation IOCL, could not so far set any norms for their LPG dealers for the customer. This is what catagorically conveyed to me by the above mentioned agency.
The said agency never gives Booking Number and so he plays foul in delivering the LPG cylinder. Moreover they donot lift phone in one or two calls. Most of the time they dont lift phone at all. YOU ARE REQUESTED TO PLEASE ENQUIRE THE MATTER AND TAKE CORRECTIVE MEASURE AT THE EARLIEST.
I am working in Steel Authority of Idia ltd. Ranchi. I have been transferred recently to Ranchi, SAIL unit from Bokaro Steel Plant, Bokaro. Since becoming the member of the said agency, LPG cylinder has never been delivered to me within 10 days of my booking that too after several chases to them.
You are again requested to please enquire the matter and do the needful to maintain the brand name of IOCL.

Regards.

Yours faithfully

RAJIV VERMA

Indian oil corporation, the distributor of Indane gas still remain in primitive age so long as request for Gas refill for domestic users are lodged with its dealers. Its officials are extramely customer hostile and always in support of its unscrupulous dealers . Dealers rarely pick up phones to receive request. In these days of voice mail,SMS,emai, IOC still trust its land lines which remain always engaged. I have seen its dealer keeping the phone line disconnected during office hours so that they can not be disturbed. My customer no. is 1224, distributor :AUrosikha at Kolkata
A.Bose

respected sir mai budh vihar mai rehta ho. meri indian gas agenci ka addresh hai D.S GAS SERVICE, SHOP NO -2,POOT KALAN,BUDH VIHAR BELM-41,CODE NO[protected].
Sir maine 07-02-08 ko gas book karwai thi , wo 22-02-08 ko beji,lakin yaha 21din par ab gas book nahi kar ke deliver ke 21din baad book kar rahi hai ,yaha par custumar se galat behave kar rahe hai ,yaha par kal bazari bhi zoro par hai,is shop par aap jaldi action lejiye,
thanking you

Dear sir
I am a senior citizen and I have been happy user of Indane Gas
for about 32 yrs. I am a retired govt. servant after serving as
Principal Scientist (ICAR) and am 67 yrs. old. I have been a
regular Tax payer and have my PAN card.

Now I am facing a problem. The supplying gas agency (Chella
gas agency, Selaiyur, Chennai, 600073) is refusing to book for
gas supply in the absence of a ration card. My customer number
with them is 31882.

I posses no ration card. I had applied for one, one year back
but at the time of applying I have been directed to put the
application in a box and no acknowledgenent was given.
However no card was issued to me.

When I approached Tambaram Asst.Commisioner last month with a
new application he refused to receive the same. He told me
that I have to wait for a paper announcement in April 2008
and then apply. He also refused to give me a NO RATION CARD
CERTIFICATE. He curtly asked me to get out.

I, a customer for 32 yrs. is drivrn to despair for reasons explained
above. I am old with host of medical problems for self and my wife
and we are partially immobilised and without any one to help.

I request you to kindly direct the agency to supply and I am
ready to give any undertaking and in any form needed in this
regard.

Please help me sir on urgent basis.

If you reply by email I request you to alert me by the phone
(number given below). I am sending this from a computer of
a friend of mine.

Yours sincerely,
V.R.SRINIVASAN
Ph: 22270381

21-B, Ganapathy Colony
Selaiyur
Chennai 600073

sir iam an customer of indane gas and my number is 19819 . sir the service providing by the gas agencies is really horrible.iam resident of vijayawada(AP). we r suffering lot from our local agency(Ramya krishna agencies) .whenever we try for booking a gas the members of agency are not lifting the phone even for 2 to 3 hours. Luckily if they lift the phone ,they r not responding, as they r talking very rudely even to ladies. Two days back my mother made a call for booking, as usually they lift the call after 2 hrs, my mother asked them 'why r u not lifting the phone?' they replied very rudely that ' its our wish, who r u to ask us ,go and tell to anyone we dont care.' so we decided to change the gas company . Not only we r the sufferers many customers suffering same problem .please try to take the action on them.

I have applied for a new INDANE connection to The Pioneer Cons Co-Op Stores, No.4 Dutta Para Lane, Bhadrakali, Hooghly, West Bengal (Code[protected]Phone[protected] and they have issued me a Registration Slip No. WB02 : 392070 dated 01.02.06.

I regret to inform you that till today I have not obtained the new connection though I have made a vigorous follow-up with the Pioneer Cons Co-Op Stores and as a result I am suffering everyday.

I, therefore, request you to kindly advise the above authority to supply the new connection, which is a long over-due, and I am sure that you will be honouring me to respond my grivance.

I sincerely inform you that if I do not have any respond from your end within ten days against my grivance, I do not have any other options but to INFORM MY GRIVANCE TO THE PRESS.

Thanking you,

Dear Sir
My self Anil Kumar R/o E-21 , Gali No. 6 , West Karawal Nagar . i am already customer of your gas agnency . i want to book 5 more cylender for marriage party dated 9th march 2008 . but i have no response for my requirement . pl give me 5 cylender for this purpose . kindly attention my request or complaint.
Thanks

For your Honourable Service

To,
MD/Area Manager/LPG incharge
IOCL, Agra/Lucknow/Delhi

Sir,
Sincerly the following matters I like to bring on your notice:-
1- I the sufferor the connection no. 8814 booked my gas for the cylinder in "Mayank gas service , Krishna Nagar, Mathura" on dated[protected].
2- According to the rule one should book his gas after 21 days of the previous booking. As I was seriously ill, I sent my friend Dharmendra to "Mayank Gas service" for booking of cylinder. Manish Gautam, the person employed there at the right time saw the computer and told him to come on the next day dated[protected].
3- Then on[protected] I myself have gone there for the booking but the same person Manish Gautam again told me to come on next day dated[protected].
Sir a lot of irregularities and cheatings happening in "Mayank gas service , Krishna Nagar, Mathura". It has become there daily practice such are followings:-
1- In the serial no. 1 just you try to understand, They have knowingly delayed one day (The manual entry filled in gas card[protected] because they can avoid the costumer one day from booking. Cheating of the man employed there in the present day light is proper injustice to costumer Still knowingly. I tolerated it as.
2- In serial no. 2 if the booking according in[protected] then on[protected] the 21 days will be completed. In this situation they have returned my friend Dharmendra on[protected] without any booking. It is quite injustice.
3- In the serial 3 When I myself have gone for the booking manish Gautam had behaved me in the same manner. Then when I have made him rememberded that the rule "21 days must be covered and I fulfill the require time. Then Manish Gautam had shouted at me telling that you got cylinder on[protected] according to it your 21 days will be fulfilled on[protected]. Then you can only get the cylinder.
4- Then I requested them to show the rule regulation book written by the authority of IOCL at that time other one employee named Naveen Asthana snached my gas book from Manish Gautam, threw it on me by shouting at me and said that We are the IOCL, who is IOCL?
Sir, I came to know from other costumer present there that Mr. Pradeep Mathur present M.A.L.A. of Mathura-Vrindavan constituency is its owner. Thats why under his banner these emplyees fearlessly illbehave the innocent costumer.They do not hesitate even cheating us. MALA Pradeep Mathur has given them full protection so that those fellows can earn more money by unfairmeans and supply the lion's share to MLA Mr. Pradeep Mathur.
Following are the least of their cheatings:-
They sell gas cylinder to shopkeeper, Halwais, factories, hoarding of gas cylinder they take out the gas, cheating the costumer in weighing also, entry of card in wrong date, to sell gas cylinder to the shopkeeper illeagally selling gas in market selling of cylindermore then 10 rupees each in comparision to real rate. They are making these malpractice in numbers and making illegal money. Thus, we are the sufferors.
Sir, besides, they behaved the costumer in very illmanner, shouting, throwing the gas card, even threaten for beating, those are the daily happenings. These, they are doing due to the illigal protection of MLA Pradeep Mathur.
That's why, I earnestly request you to investigate the corruption daily occuring in"Mayank gas service , Krishna Nagar, Mathura" It is advisable the licence must be cancelled because the ownership of Pradeep Mathur in Mayank Gas Agency is a misfortune for the thousands of innocent costumers. And in these circumstances there is no chance of welfare of costumer.
Thanking you.

Your's Sincerely

Arvind Chaudhary
District General Secrtary (Prabuddha Prakoshtha)
Anticorruption Front (Mathura Unit)
29, Roadways Colony, Goverdhan Road, Mathura
Phone :[protected], [protected]
E-mail : [protected]@hotmail.com