Indian Oil Corporation [IOC] Complaints & Reviews

Indian oil corporation, the distributor of Indane gas still remain in primitive age so long as request for Gas refill for domestic users are lodged with its dealers. Its officials are extramely customer hostile and always in support of its unscrupulous dealers . Dealers rarely pick up phones to receive request. In these days of voice mail,SMS,emai, IOC still trust its land lines which remain always engaged. I have seen its dealer keeping the phone line disconnected during office hours so that they can not be disturbed. My customer no. is 1224, distributor :AUrosikha at Kolkata
A.Bose

respected sir mai budh vihar mai rehta ho. meri indian gas agenci ka addresh hai D.S GAS SERVICE, SHOP NO -2,POOT KALAN,BUDH VIHAR BELM-41,CODE NO[protected].
Sir maine 07-02-08 ko gas book karwai thi , wo 22-02-08 ko beji,lakin yaha 21din par ab gas book nahi kar ke deliver ke 21din baad book kar rahi hai ,yaha par custumar se galat behave kar rahe hai ,yaha par kal bazari bhi zoro par hai,is shop par aap jaldi action lejiye,
thanking you

Dear sir
I am a senior citizen and I have been happy user of Indane Gas
for about 32 yrs. I am a retired govt. servant after serving as
Principal Scientist (ICAR) and am 67 yrs. old. I have been a
regular Tax payer and have my PAN card.

Now I am facing a problem. The supplying gas agency (Chella
gas agency, Selaiyur, Chennai, 600073) is refusing to book for
gas supply in the absence of a ration card. My customer number
with them is 31882.

I posses no ration card. I had applied for one, one year back
but at the time of applying I have been directed to put the
application in a box and no acknowledgenent was given.
However no card was issued to me.

When I approached Tambaram Asst.Commisioner last month with a
new application he refused to receive the same. He told me
that I have to wait for a paper announcement in April 2008
and then apply. He also refused to give me a NO RATION CARD
CERTIFICATE. He curtly asked me to get out.

I, a customer for 32 yrs. is drivrn to despair for reasons explained
above. I am old with host of medical problems for self and my wife
and we are partially immobilised and without any one to help.

I request you to kindly direct the agency to supply and I am
ready to give any undertaking and in any form needed in this
regard.

Please help me sir on urgent basis.

If you reply by email I request you to alert me by the phone
(number given below). I am sending this from a computer of
a friend of mine.

Yours sincerely,
V.R.SRINIVASAN
Ph: 22270381

21-B, Ganapathy Colony
Selaiyur
Chennai 600073

sir iam an customer of indane gas and my number is 19819 . sir the service providing by the gas agencies is really horrible.iam resident of vijayawada(AP). we r suffering lot from our local agency(Ramya krishna agencies) .whenever we try for booking a gas the members of agency are not lifting the phone even for 2 to 3 hours. Luckily if they lift the phone ,they r not responding, as they r talking very rudely even to ladies. Two days back my mother made a call for booking, as usually they lift the call after 2 hrs, my mother asked them 'why r u not lifting the phone?' they replied very rudely that ' its our wish, who r u to ask us ,go and tell to anyone we dont care.' so we decided to change the gas company . Not only we r the sufferers many customers suffering same problem .please try to take the action on them.

I have applied for a new INDANE connection to The Pioneer Cons Co-Op Stores, No.4 Dutta Para Lane, Bhadrakali, Hooghly, West Bengal (Code[protected]Phone[protected] and they have issued me a Registration Slip No. WB02 : 392070 dated 01.02.06.

I regret to inform you that till today I have not obtained the new connection though I have made a vigorous follow-up with the Pioneer Cons Co-Op Stores and as a result I am suffering everyday.

I, therefore, request you to kindly advise the above authority to supply the new connection, which is a long over-due, and I am sure that you will be honouring me to respond my grivance.

I sincerely inform you that if I do not have any respond from your end within ten days against my grivance, I do not have any other options but to INFORM MY GRIVANCE TO THE PRESS.

Thanking you,

Dear Sir
My self Anil Kumar R/o E-21 , Gali No. 6 , West Karawal Nagar . i am already customer of your gas agnency . i want to book 5 more cylender for marriage party dated 9th march 2008 . but i have no response for my requirement . pl give me 5 cylender for this purpose . kindly attention my request or complaint.
Thanks

For your Honourable Service

To,
MD/Area Manager/LPG incharge
IOCL, Agra/Lucknow/Delhi

Sir,
Sincerly the following matters I like to bring on your notice:-
1- I the sufferor the connection no. 8814 booked my gas for the cylinder in "Mayank gas service , Krishna Nagar, Mathura" on dated[protected].
2- According to the rule one should book his gas after 21 days of the previous booking. As I was seriously ill, I sent my friend Dharmendra to "Mayank Gas service" for booking of cylinder. Manish Gautam, the person employed there at the right time saw the computer and told him to come on the next day dated[protected].
3- Then on[protected] I myself have gone there for the booking but the same person Manish Gautam again told me to come on next day dated[protected].
Sir a lot of irregularities and cheatings happening in "Mayank gas service , Krishna Nagar, Mathura". It has become there daily practice such are followings:-
1- In the serial no. 1 just you try to understand, They have knowingly delayed one day (The manual entry filled in gas card[protected] because they can avoid the costumer one day from booking. Cheating of the man employed there in the present day light is proper injustice to costumer Still knowingly. I tolerated it as.
2- In serial no. 2 if the booking according in[protected] then on[protected] the 21 days will be completed. In this situation they have returned my friend Dharmendra on[protected] without any booking. It is quite injustice.
3- In the serial 3 When I myself have gone for the booking manish Gautam had behaved me in the same manner. Then when I have made him rememberded that the rule "21 days must be covered and I fulfill the require time. Then Manish Gautam had shouted at me telling that you got cylinder on[protected] according to it your 21 days will be fulfilled on[protected]. Then you can only get the cylinder.
4- Then I requested them to show the rule regulation book written by the authority of IOCL at that time other one employee named Naveen Asthana snached my gas book from Manish Gautam, threw it on me by shouting at me and said that We are the IOCL, who is IOCL?
Sir, I came to know from other costumer present there that Mr. Pradeep Mathur present M.A.L.A. of Mathura-Vrindavan constituency is its owner. Thats why under his banner these emplyees fearlessly illbehave the innocent costumer.They do not hesitate even cheating us. MALA Pradeep Mathur has given them full protection so that those fellows can earn more money by unfairmeans and supply the lion's share to MLA Mr. Pradeep Mathur.
Following are the least of their cheatings:-
They sell gas cylinder to shopkeeper, Halwais, factories, hoarding of gas cylinder they take out the gas, cheating the costumer in weighing also, entry of card in wrong date, to sell gas cylinder to the shopkeeper illeagally selling gas in market selling of cylindermore then 10 rupees each in comparision to real rate. They are making these malpractice in numbers and making illegal money. Thus, we are the sufferors.
Sir, besides, they behaved the costumer in very illmanner, shouting, throwing the gas card, even threaten for beating, those are the daily happenings. These, they are doing due to the illigal protection of MLA Pradeep Mathur.
That's why, I earnestly request you to investigate the corruption daily occuring in"Mayank gas service , Krishna Nagar, Mathura" It is advisable the licence must be cancelled because the ownership of Pradeep Mathur in Mayank Gas Agency is a misfortune for the thousands of innocent costumers. And in these circumstances there is no chance of welfare of costumer.
Thanking you.

Your's Sincerely

Arvind Chaudhary
District General Secrtary (Prabuddha Prakoshtha)
Anticorruption Front (Mathura Unit)
29, Roadways Colony, Goverdhan Road, Mathura
Phone :[protected], [protected]
E-mail : [protected]@hotmail.com

The Company retailer M/s Chokhawani Gas Agency, Nawalgarh Dist - Jhunjhunu (Rajasthan) was involved in many scams of LPG Indane distribution, Issuing of New Connection, Maintenance, Indane Storage, Indane Pricing, Delivery, etc. from long time.

Many Complaints were already launched in area office, Jaipur from time to time from different reputed customers. But area office has not taken any action against them, every time they have supported the Company retailer because o[censored]nknown reason.

All people's belong to Nawalgarh are troubled from retailer, they have done complaint to local administration, IOCl Adminsistration, Petroleum Ministry etc. but no one Can come for helping.

Local administration, IOCl Adminsistration, Petroleum Ministry are croupt.

For details please see Rajasthan Patrika Shekhawati edition 13/02/2008 to till date.

If any possibility for Cancellition his dealership and appoint a new retailer in the area please give your valuable suggestion.

Hi,

I have Indane gas (domestic) connection in Bangalore recently,(customer number : 254564 and gas No. 177305 Now I wanted to shift in Banashankari.Bangalre.

Problem is they wanted to show the 'Ration Card ' for transfer. I don't have ration card.

I provide all necessary documents, but now use.

Please help me or guided me on this.

Venkatesh.
mobile : [protected]

Dear Sir,

I tried lot of times and ringing as well. But no person picking the telephone No. 28546064 as given by the agent i.e. Santosh Enterprises, Vikas Puri, New Delhi.

My gas connection No. is 25388. Please you are hereby requested to take this complaint and resolve as soon as possible. Please provide me the gas cylinder, so that we can cook and eat food.

Thanking You.

Yours

Manoj Kr. Mandal

26 FEB 2008

To
The Person In-charge,
Customer Complaints,
Indian Oil Corporation Ltd.,
Indian Oil Bhawan,
Chennai.


Sir/Madam,

I am one of your LPG customers having my account with M/s. Arjuna Indane Agency, Chennai-600 099 with Customer Number 198. I would like to bring to your kind attention that my refill booking is not being promptly attended to and I get my refill only once in one and a half months time(a customer having Double Bottle Connection) and that too the person who is delivering the refill denies to sign in the DOMESTIC GAS CUSTOMER CARD which I had PURCHASED for a consideration of Rs.15/- from the Dealer. Here, I have my own doubt that what fun is there to purchase a book for a value of Rs.15/- when the same is not being put into use !

Also, now at about 11:45 Hrs. I tried to explain the matter to the dealer over phone; but to my surprise and dismay the lady who started the conversation has kept the receiver ABRUPTLY without responding to my call.

I humbly and sincerely request you to look into the matter and do the needful. I hereby request you direct the dealer concerned to book a refill for me at once. I regret for the inconvenience caused in the matter but I find this is the alternative left to me.

Thank you,
With Warm Regards,
Sincerely,

E. MURUGANANDAM, B.Sc., B.L.,
Advocate
Madras High Court

Flat E-1, Subiksha-Ganesh,
Plot No.5, Vasu Nagar I Street,
Kumaran Nagar,
Chennai-600 110.

TF : [protected]
Mobile : [protected]
e-mail : [protected]@yahoo.com

I am a consumer of Indane Gas and my consumer no. is TSV 3961. My distributor is M/s Baghajatin Gas Service, Kolkata- 700 084(Distributor Code No.[protected]

(i) They(distributor) has given me four telephone numbers, viz.[protected], 24308888, 24302939 and 28671470 to book the cylinder refils. Whenever I try to book the cylinder, all four numbers are either continuously busy or temporary out of order. Sometimes they don't even bother to pick up & respons to the call. I complained about this by visiting their office on many occasion. But they don't bother to respond and improve the matter.
I tried to compalint about the same with their management, but it was also failured.

Yours,
Y.Radhakanta Singh
Indane Gas Consumer no. TSV-3961
Mobile No. [protected]
Distributor : Baghajatin Gas Service, Kolkata- 700 084
Distributor Code No. 99024798

PLEASE SEND THE GAS CELENDER CUSTOMER NO. 1856
PERSON NAME SHAFI AHMED H.NO. 1131 GHAFOOR NAGER JAMIA NAGAR NEW DELHI 110025

Hello sir,
our LPG refill connection is suplled by Shanti indane,WZ-427, sadh nagar gali NO-18K, palam colony, new delhi,i have booked of my gas 9 feb 2008, and today is 25 feb 2008,most of the time the agency's staff will not lift the phone or they will give some vague reply or assure falsely it will be sent but again there will be no supply.we also have to spent a lot on making phone call and visiting the office.This not only disturbs our but also waste lots of time.
I request to you please take some strict decision of this company, I always face many problems of every month. I went this company then i seen that this company employ not pick the phone although phone is ringing. they took the receiver under the phone.they not working their duty on properly. this is not any my problems, this problems is every person.
I hope you will take some strict decision on this company.
thanks

Dear Sir,

I am Manickam. I got married in the year 2001. Still now we living as joined family. We are having gas connection in my mother name. Previously we were in Dindigul. Now we are living in Thanjavur. We are having this connection more than 20 years. Now I got transfered to Chennai. Due to age and other circumstances my father and mother not in position to leave Thanjavur. We are having separte ration cards. Still now we are living as joined family I did not apply for Gas connection. Now I would like to take GAS connection with me. What I have to do? I need tranfer this connection from my mother name to my name ? How to do this? Kindly do the needful.
Regards,
M.Manickam

M/S DIXIT GAS AGENCY
DEDHA MARKET, KALYANPURI NEAR KHICHRIPUR,
DELHI-92
TELEPHONE : 22770247, 22772830

THIS TELEPHONE NO. ARE NOT WORKING REGULARARY IN 9.30 A.M. TO 5.30 P.M. LAST ONE YEAR.

Dear Sir

I am a customer of your Dealer in KALYAN PURI DELHI. Every time we call for booking of Gas, we have to wait for at least half an hour. I have TWO numbers of this dealer and all remains busy every month. These numbers are[protected],22772830.


Regards
RAM SINGH

dear sir
our LPG refill connection is supllied by m/s kalpana indane gas agency, 33 service road, Vijaynaga-2nd stage ,Bangalore. For the last 1 to 2 years we are seriously facing problem in supply of LPG. Despite of booking much before in advance i.e almost above 20-25 days we do not get timely refill.And on follow up either most of the time the agency's staff will not lift the phone or they will give some vague reply or assure falsely it will be sent but again there will be no supply.
The cost of refill has gone quite high and along with that we also have to spent a lot on making phone call and visiting the office and even then there is uncertainty in supply, we have to argue, beg and along with that go with lots of tensions and anxiety for getting refill.This not only disturbs our life but also waste lots of time.
Once again in this month we have filed the booking and after so many follow up we are informed that booking is cancelled and reason given is door locked where as the agency people are very much aware and have been informed specifically that they have to supply after 4.30 p.m or on sunday and this they have been doing for the last 4-5 years but every time on pretix of locked door they will delay or cancell the booking.
Please note we are taking the supply from above agencies for almost 8 yrs and we are really not able to know what is the reason of spoiling their service and harassing the consumer.
Is state govt ,central govt, consumer forum agencies or Indane office going to come forward and take measures to controll and check the agencies to save the consumer from harassment and inconvenience.
Thanks and Regards
Rajesh Srivastava
c/o Abhilasha Srivastava

Dear Sir,
I am getting Indane cooking gas supply through the distributor "Cooking Gas Agency, Malavia Avenue
I street, Thiruvanmiyur, Chennai". The cylinder lasts for more than a month for me. But everytime, I book for my refill, the staff informs me that my gas supply will be delayed because the mandatory 21 days is not over.When I question this by offering to show the receipt and the date, they ignore this and they continue to act as they want. This gives me doubt whether they are diverting the supply to any other person in my name. For example My cooking gas supply for the last 3 months are dated as 27.10.2007,11.12.2007 and 17.1.2008

They are not prepared to show their record. I strongly feel that I.O.C. should enforce the required procedure and record keeping so that this type of harassment to the customer is avoided.

S.sukumar

I AM CONSUMER OF M/S CHIRAG , INDANE GAS DISTRIBUTOR AT SILIGURI. MY CONSUMER NO. IS 23606.THE FOLLOWING IRREGULARITIES IS OBSERVED

1. Mobile for SMS booking is kept on switch off mode most of the times.
2, My last booking through SMS was 060208. It is not attended. Finally booked over telephone and the date recorded as 080208.
3. Telephone nos recorded in the display board at the office are very old.
4. "SMS service available" is not displayed at the office.
5. Type of booking is not recorded in the delivery slip.It should be SMS or Telephone or Counter Booking.
6. Date of delivery is not mentioned in the delivery slip.
7. Next Booking on or after .........should be mentioned in the delivery slip.
8.Name , address, telephone no., email address of the area officer is not displayed in the office.

I hope if suggessitions made above are incorporated in the delivery slip the number of complaint all over the country can be redused drastically.

Further:

I visited the office on 22.02.2008 and dialed the telephone no.s and mobile no.s of the distributor through my mobile in the presence of the office staff and found that all the instruments are kept in the silent mode. Although I am getting the ring tone but there is no sound in the office.Which shows the attitude of the distributor and the level of customer service.The office staff failed to give a reply for the reasons for keeping the instruments in the silent mode.

Finally i discussed the matter for delivery of gas at my residence and the reply came "it will take 5-6 days more". But in the evening the gas was supplied at my residence.How it can be possible? This requires a through investigation.



The best way is start the booking through SMS and acknowledgement should be sent to the consumer.

Dear Sir,

I was staying at Chandigarh Sector - 52 taken the "Indane LPG Gas" connection from
Happy Gas Service, SCO. 461-462,Sec-35C, Chandigarh
Consumer No. H 9882
S.V./T.S.V.No.(44-49): 1985967 Dated 07/06/2006.
Then I have shifted my house to Phase - 6 Mohali(Punjab).
Tranferee Distributors Name & Address:
M/s Mohali Gas Enterprises
SCF. 1, Phase - 5,Mohali.
This Mohali Distributors not transfering my connection,I have visited there so many times but no use telling to bring Votar ID Cards or Ration Cards, I have given Mohali Address proof Driving Licence and Bank account statements but they are not accepting it.
Please do the needful help.I will be very thankful to you.

with regards,

Satyanarayan Prasad
Mobile :[protected]