Indian Oil Corporation [IOC] Complaints & Reviews

The Company retailer M/s Chokhawani Gas Agency, Nawalgarh Dist - Jhunjhunu (Rajasthan) was involved in many scams of LPG Indane distribution, Issuing of New Connection, Maintenance, Indane Storage, Indane Pricing, Delivery, etc. from long time.

Many Complaints were already launched in area office, Jaipur from time to time from different reputed customers. But area office has not taken any action against them, every time they have supported the Company retailer because o[censored]nknown reason.

All people's belong to Nawalgarh are troubled from retailer, they have done complaint to local administration, IOCl Adminsistration, Petroleum Ministry etc. but no one Can come for helping.

Local administration, IOCl Adminsistration, Petroleum Ministry are croupt.

For details please see Rajasthan Patrika Shekhawati edition 13/02/2008 to till date.

If any possibility for Cancellition his dealership and appoint a new retailer in the area please give your valuable suggestion.

Hi,

I have Indane gas (domestic) connection in Bangalore recently,(customer number : 254564 and gas No. 177305 Now I wanted to shift in Banashankari.Bangalre.

Problem is they wanted to show the 'Ration Card ' for transfer. I don't have ration card.

I provide all necessary documents, but now use.

Please help me or guided me on this.

Venkatesh.
mobile : [protected]

Dear Sir,

I tried lot of times and ringing as well. But no person picking the telephone No. 28546064 as given by the agent i.e. Santosh Enterprises, Vikas Puri, New Delhi.

My gas connection No. is 25388. Please you are hereby requested to take this complaint and resolve as soon as possible. Please provide me the gas cylinder, so that we can cook and eat food.

Thanking You.

Yours

Manoj Kr. Mandal

26 FEB 2008

To
The Person In-charge,
Customer Complaints,
Indian Oil Corporation Ltd.,
Indian Oil Bhawan,
Chennai.


Sir/Madam,

I am one of your LPG customers having my account with M/s. Arjuna Indane Agency, Chennai-600 099 with Customer Number 198. I would like to bring to your kind attention that my refill booking is not being promptly attended to and I get my refill only once in one and a half months time(a customer having Double Bottle Connection) and that too the person who is delivering the refill denies to sign in the DOMESTIC GAS CUSTOMER CARD which I had PURCHASED for a consideration of Rs.15/- from the Dealer. Here, I have my own doubt that what fun is there to purchase a book for a value of Rs.15/- when the same is not being put into use !

Also, now at about 11:45 Hrs. I tried to explain the matter to the dealer over phone; but to my surprise and dismay the lady who started the conversation has kept the receiver ABRUPTLY without responding to my call.

I humbly and sincerely request you to look into the matter and do the needful. I hereby request you direct the dealer concerned to book a refill for me at once. I regret for the inconvenience caused in the matter but I find this is the alternative left to me.

Thank you,
With Warm Regards,
Sincerely,

E. MURUGANANDAM, B.Sc., B.L.,
Advocate
Madras High Court

Flat E-1, Subiksha-Ganesh,
Plot No.5, Vasu Nagar I Street,
Kumaran Nagar,
Chennai-600 110.

TF : [protected]
Mobile : [protected]
e-mail : [protected]@yahoo.com

I am a consumer of Indane Gas and my consumer no. is TSV 3961. My distributor is M/s Baghajatin Gas Service, Kolkata- 700 084(Distributor Code No.[protected]

(i) They(distributor) has given me four telephone numbers, viz.[protected], 24308888, 24302939 and 28671470 to book the cylinder refils. Whenever I try to book the cylinder, all four numbers are either continuously busy or temporary out of order. Sometimes they don't even bother to pick up & respons to the call. I complained about this by visiting their office on many occasion. But they don't bother to respond and improve the matter.
I tried to compalint about the same with their management, but it was also failured.

Yours,
Y.Radhakanta Singh
Indane Gas Consumer no. TSV-3961
Mobile No. [protected]
Distributor : Baghajatin Gas Service, Kolkata- 700 084
Distributor Code No. 99024798

PLEASE SEND THE GAS CELENDER CUSTOMER NO. 1856
PERSON NAME SHAFI AHMED H.NO. 1131 GHAFOOR NAGER JAMIA NAGAR NEW DELHI 110025

Hello sir,
our LPG refill connection is suplled by Shanti indane,WZ-427, sadh nagar gali NO-18K, palam colony, new delhi,i have booked of my gas 9 feb 2008, and today is 25 feb 2008,most of the time the agency's staff will not lift the phone or they will give some vague reply or assure falsely it will be sent but again there will be no supply.we also have to spent a lot on making phone call and visiting the office.This not only disturbs our but also waste lots of time.
I request to you please take some strict decision of this company, I always face many problems of every month. I went this company then i seen that this company employ not pick the phone although phone is ringing. they took the receiver under the phone.they not working their duty on properly. this is not any my problems, this problems is every person.
I hope you will take some strict decision on this company.
thanks

Dear Sir,

I am Manickam. I got married in the year 2001. Still now we living as joined family. We are having gas connection in my mother name. Previously we were in Dindigul. Now we are living in Thanjavur. We are having this connection more than 20 years. Now I got transfered to Chennai. Due to age and other circumstances my father and mother not in position to leave Thanjavur. We are having separte ration cards. Still now we are living as joined family I did not apply for Gas connection. Now I would like to take GAS connection with me. What I have to do? I need tranfer this connection from my mother name to my name ? How to do this? Kindly do the needful.
Regards,
M.Manickam

M/S DIXIT GAS AGENCY
DEDHA MARKET, KALYANPURI NEAR KHICHRIPUR,
DELHI-92
TELEPHONE : 22770247, 22772830

THIS TELEPHONE NO. ARE NOT WORKING REGULARARY IN 9.30 A.M. TO 5.30 P.M. LAST ONE YEAR.

Dear Sir

I am a customer of your Dealer in KALYAN PURI DELHI. Every time we call for booking of Gas, we have to wait for at least half an hour. I have TWO numbers of this dealer and all remains busy every month. These numbers are[protected],22772830.


Regards
RAM SINGH

dear sir
our LPG refill connection is supllied by m/s kalpana indane gas agency, 33 service road, Vijaynaga-2nd stage ,Bangalore. For the last 1 to 2 years we are seriously facing problem in supply of LPG. Despite of booking much before in advance i.e almost above 20-25 days we do not get timely refill.And on follow up either most of the time the agency's staff will not lift the phone or they will give some vague reply or assure falsely it will be sent but again there will be no supply.
The cost of refill has gone quite high and along with that we also have to spent a lot on making phone call and visiting the office and even then there is uncertainty in supply, we have to argue, beg and along with that go with lots of tensions and anxiety for getting refill.This not only disturbs our life but also waste lots of time.
Once again in this month we have filed the booking and after so many follow up we are informed that booking is cancelled and reason given is door locked where as the agency people are very much aware and have been informed specifically that they have to supply after 4.30 p.m or on sunday and this they have been doing for the last 4-5 years but every time on pretix of locked door they will delay or cancell the booking.
Please note we are taking the supply from above agencies for almost 8 yrs and we are really not able to know what is the reason of spoiling their service and harassing the consumer.
Is state govt ,central govt, consumer forum agencies or Indane office going to come forward and take measures to controll and check the agencies to save the consumer from harassment and inconvenience.
Thanks and Regards
Rajesh Srivastava
c/o Abhilasha Srivastava

Dear Sir,
I am getting Indane cooking gas supply through the distributor "Cooking Gas Agency, Malavia Avenue
I street, Thiruvanmiyur, Chennai". The cylinder lasts for more than a month for me. But everytime, I book for my refill, the staff informs me that my gas supply will be delayed because the mandatory 21 days is not over.When I question this by offering to show the receipt and the date, they ignore this and they continue to act as they want. This gives me doubt whether they are diverting the supply to any other person in my name. For example My cooking gas supply for the last 3 months are dated as 27.10.2007,11.12.2007 and 17.1.2008

They are not prepared to show their record. I strongly feel that I.O.C. should enforce the required procedure and record keeping so that this type of harassment to the customer is avoided.

S.sukumar

I AM CONSUMER OF M/S CHIRAG , INDANE GAS DISTRIBUTOR AT SILIGURI. MY CONSUMER NO. IS 23606.THE FOLLOWING IRREGULARITIES IS OBSERVED

1. Mobile for SMS booking is kept on switch off mode most of the times.
2, My last booking through SMS was 060208. It is not attended. Finally booked over telephone and the date recorded as 080208.
3. Telephone nos recorded in the display board at the office are very old.
4. "SMS service available" is not displayed at the office.
5. Type of booking is not recorded in the delivery slip.It should be SMS or Telephone or Counter Booking.
6. Date of delivery is not mentioned in the delivery slip.
7. Next Booking on or after .........should be mentioned in the delivery slip.
8.Name , address, telephone no., email address of the area officer is not displayed in the office.

I hope if suggessitions made above are incorporated in the delivery slip the number of complaint all over the country can be redused drastically.

Further:

I visited the office on 22.02.2008 and dialed the telephone no.s and mobile no.s of the distributor through my mobile in the presence of the office staff and found that all the instruments are kept in the silent mode. Although I am getting the ring tone but there is no sound in the office.Which shows the attitude of the distributor and the level of customer service.The office staff failed to give a reply for the reasons for keeping the instruments in the silent mode.

Finally i discussed the matter for delivery of gas at my residence and the reply came "it will take 5-6 days more". But in the evening the gas was supplied at my residence.How it can be possible? This requires a through investigation.



The best way is start the booking through SMS and acknowledgement should be sent to the consumer.

Dear Sir,

I was staying at Chandigarh Sector - 52 taken the "Indane LPG Gas" connection from
Happy Gas Service, SCO. 461-462,Sec-35C, Chandigarh
Consumer No. H 9882
S.V./T.S.V.No.(44-49): 1985967 Dated 07/06/2006.
Then I have shifted my house to Phase - 6 Mohali(Punjab).
Tranferee Distributors Name & Address:
M/s Mohali Gas Enterprises
SCF. 1, Phase - 5,Mohali.
This Mohali Distributors not transfering my connection,I have visited there so many times but no use telling to bring Votar ID Cards or Ration Cards, I have given Mohali Address proof Driving Licence and Bank account statements but they are not accepting it.
Please do the needful help.I will be very thankful to you.

with regards,

Satyanarayan Prasad
Mobile :[protected]

I (sajitha m) living in Kuttippuram, Malappuram DST, Kerala. My costomer no is 13474 and customer of Prakash Gas Agencies Kuttippuram.
I booked for next filled cylinder on 18/12/2007. till now Iam not getting the cylinder. this was the third time .I used to contact them ,but the phone is always busy.

please make necessary steps to avoid such things from the agency.
sajitha m

Guru Kirpa Gas Agency sushant lok phase I, Gurgaon. Non delivery of refill cylender from last 02 weeks.

I reside in Kottur, get gas from Cooking Gas agency. I called them to change my connection to double cylinder but they told it is not possible to change. I asked when can i change it, they said,"not know" and they don't when it is possible. I am trying to change my connection to double cylinder for the past 1year, but all my effort is going in vain.
I don't know what to do.
My cell number: [protected]

Dear Sir,

My Self Anil Kumar Sahoo, customer of Indane Gas through NIM Gas Agency, Patel Nagar - II, Ghaziabad form Last 04 years. The representatives of said agency are not able to interact with customer in proper behaviour. Most of the time i not get refilled cylinder at home delivery so i have to bound to collect from the agency.

However Now a days agency not returned back empty cylinder as the serial no is not match as per their record (As they told). We people are not able to get refilled cylinder due to the reason. This is not only my problem. All of people of our colony suffered from this problem & they don't have able to refill cylinder from other private shop due to high rate as 70/- Kg.

Your good self are required investigate this matter urgently please.

Anil Kumar Sahoo
B-483 A, Balmiki Kunj
Patel Nagar – II, Ghaziabad

This is inform the proper authority that I have booked double cylinder with indane gas LPG distributor,AROOP ENTERPRISE,138,G.T.Road(South),howrah,west bengal.This cylinder is booked in my elder brother name with consumer no.20839.They ask forcefully to us to book refill after 20 days and they deliver the cylinder 8 to 10 days thereafter.If we enquire about that delay in delivery, then their employee begin to misbehave and ask us to go and lodge a complain fearlessly.
This is the case for last one years.Their delivery boy charge us some rewards money for the lieu of delivery and in case of failure to do so they told us not to delivere the gas and submit it to the distributor saying that there is no one to take that delivery at home.
This fact is also astonishing that some local man get their cylinder refill as and when they need.
Please do something because in this situation we can rely upon the kerosine oil for our cooking.
Thanks and best regards.
Braj Bhusan Prasad
Shibpur,Howrah,West Bengal.
[protected]

on 19th feb.2008 two gas cylenders were delivered at my place in evenig after sensing fowl smell i checked the cylinders and found that one of them is having leackage.since then i have lodge 4complains on ivr no 0111260 and contacted gas agency 3times on their no [protected],[protected].from the M/S MOHANIL GAS SERVICE ,IIT CHOWK ,NEW DELHI-16. CODE-9107236 ,i have got only false assurance like person have left for my place to attaind the complain.even they are not providing complain no..

sIR,
I am a consumer of LPG cylinder. I am registered with Shanti Indane, Palam, New Delhi. From the last 20 days, I have been trying phone to this distributor on the numbers given to me. The numbers are 25056668, 65735062, [protected] and [protected]. The first number is ringing but no response is there. The other numbers are either switched off or not reachable.
Due to my job committments, I am finding it difficult to personally go there and book the same.
This way, black marketing of cylenders is being encouraged.

-Manoj Jain