Indian Oil Corporation [IOC] Complaints & Reviews

Indane LPG domestic gas — DELAY IN SUPPLYING CYLINDER

From
Sunil Singh
S/O D.P Singh
H.No. A- 343, Gali No-18
Shayam Colony
Budh Vihar Phase-II
New Delhi-110086

To
Sheel Gas Service
21B Pooth Kalan
New Delhi
( Code-107293)


DELAY IN SUPPLING CYLINDER
Respected Sir,

I am having Gas consumer No-12876 in Sheel Gas Service 21B Pooth Kalan New Delhi( Code-107293) and I have booked my cylinder on 25 Jan 2010. Till date, the same is not delivered to me.

I am serving in Indian Air Force(Transferable Service). Since 1996 I am customer of Indane LPG and I have not face any problem or delay in service any part of india.After transferring to this agency(02 May 2009) Iam getting cylinder in eigth to twenty days after booking. Now it is a regular routine in delaying suppling of cylinder.


It is my humble request you to please look into the issue as LPG Gas is essential requirement in our daily use .

From
Ganga Ram Yadav
S/O Kapileshwar Yadav
H.No. E-146A Rajeev Nagar
Begampur Near Satsang bhawan
New Delhi-110041

To
Sheel Gas Service
21B Pooth Kalan
New Delhi
( Code-107293)


DELAY IN SUPPLING CYLINDER
Respected Sir,

I am having Gas consumer No-9913 in Sheel Gas Service 21B Pooth Kalan New Delhi( Code-107293) and I have booked my cylinder on 20 feb 2010 Through 1260. Gas booking conformation by SMS delivered my phone No. [protected] From TM-TOMOGAS. But till date my gas cylinder is not delivered to me.


It is my humble request you to please look into the issue as LPG Gas is essential requirement in our daily use

This is Pradip Kumar Garai of kolkata, WesT Bengal.This is to say that I am the regular customer of the IndaneLPG gas from yr2000.On 28th feb'09 my father had placed the order for the LPG gas.But being a so big national company they had provided us a empty cylinder with fully sealed and packed.Yesterday on 3rd march'09 when I just went to attach the cylinder with the oven, I found it is empty.Within that particular time nearly 10mins I just went to the Indane LPG delivery shop and asked them about the problem.They simply denying me that it cannot be happened.Moreover I had went at 7:20pm in the evening.They were not willing to take the complain and they are telling that shop is getting closed and so you come the next day.But it is clearly wriiten in the gas booking book that the office timing is from 8 A.M-8 P.M.
So, with a due respect I am complainning you the you take the severe action against thhis shop owner.I am a old customer and I didn't comlpain like this before since yr2000.I am nearly 60yrs old.Pls sir, waiting for your comment.

respected sir,
i want to take franchise of your indian gas selling product so i want your sudgestion, from where i get it immedietly

sIR,
I am a consumer of LPG cylinder. I am registered with Shanti Indane, Palam, New Delhi. From the last 20 days, I have been trying phone to this distributor on the numbers given to me. The numbers are 25056668, 65735062, [protected] and [protected]. The first number is ringing but no response is there. The other numbers are either switched off or not reachable.
Due to my job committments, I am finding it difficult to personally go there and book the same.
This way, black marketing of cylenders is being encouraged. even if booked but not given booking no., talk with very rudely not satisfied answers given if we ask some query. we are very mentally upset due to service of shanti Indane.
I hope any one take positive decission.
Chandan Kishore singh
[protected]

Sir, I have booked for gas cylinder on 13 Jan 10, till date (25 Jan 10) it is not delivered to me. My consumer No. is 15873, and the connection with SHANTI INDANE, WZ-427, SADH NAGAR, GALI NO.-18K, PALAM COLONY, N.DELHI and the telephone numbers of Shanti Indane Gas agency are[protected],[protected],[protected], Two times I spoke to the agency but no fruitful reply was obtained, and most of the time I get the Gas agency numbers busy... request intervene

Sir, I have booked through your toll free number/ Computerized number 25611260 for refeling gas cylinder on 24 Jan 10, till date (30 Jan 10) . it is not delivered to me. My consumer No. is 11533, and the connection with SHANTI INDANE, RZ-227D/2, SADH NAGAR, GALI NO.-6B, PALAM COLONY, N.DELHI and the telephone numbers of Shanti Indane Gas agency are[protected],[protected],[protected] is not working or busy every time
Due to my job committments, I am finding it difficult to personally go there and book the same.
This way, black marketing of cylenders is being encouraged. even if booked but not given booking no., talk with very rudely not satisfied answers given if we ask some query. we are very mentally upset due to service of shanti Indane.
I hope any one take positive decission.

Anil Kr. Jha
[protected]

Sir, I have booked refeling gas cylinder by going physically to agency they promised me to deliver it within a week but still i am waiting also no body is picking the or all the mentioned number are switched off. My consumer No. is 15567, and the connection with SHANTI INDANE, RZ-227D/2, SADH NAGAR, GALI NO.-6B, PALAM COLONY, N.DELHI and the telephone numbers of Shanti Indane Gas agency are[protected],[protected],[protected] is not working or busy every time

Please take some action because it is very difficult to get refilled our cylinders with this agency .

If you are not able to do some corrective action please shift me with other agency near to palam.

This agency's license to be cancelled and set example for others. They are in black marketing of cylinders and there people are easily seen selling the cylinders to shop walas in black.

Sir, I have booked for gas cylinder before 15 days but regret to say till date (29 Sep 10) it is not delivered to me. My consumer No. is 17959, and the connection with SHANTI INDANE, WZ-427, SADH NAGAR, GALI NO.-18K, PALAM COLONY, N.DELHI and the telephone numbers of Shanti Indane Gas agency are[protected],[protected],[protected], Two times I spoke to the agency but no fruitful reply was obtained, and most of the time I get the Gas agency numbers busy... request intervene & arrange quick delivery of cylinder.

ROY AK
[protected]

Dear Sir/Madam,
I am a customer of shanti indane palam new delhi for the last 3 years vide connection no 6988
For the last 4/5 days, I m trying to book LPG Cylinder through telephone to my Dealer, but nobody is there to attend the call. Sometimes phones are busy and sometimes phones are not attended. if any, someone pick the phone they say system is not working. Hence I am facing a lot of problem.

I have also complaint for short supply ( less weight) of gas.

So you are requested to take strong action against the the agency

Sunil Kr. Jain
House No. 56 Sector 12 A Dwarka
New Delhi
[protected]

indian oil/LPg — IRREGULAR GAS SUPPLY

IRREGULAR GAS SUPPLY TO JAYANTA CHATTERJEE,CONSUMER NO UN 14725 BY INDANE DISTRIBUTOR HANSESWARI GAS SERVICE,BANSBERIA,HOOGHLY,WEST BENGAL. ALWAYS 15 DAYS GAP EXIST FROM THE DATE OF BOOKING. SOMETIMES ONE MONTH IS REQUIRED.

As is hve booked for new Cylinder on dt 18/2/08 it is almost 10 months have passed till now i have not got cylinder. I was been told that i will get within 6 months. i request yourgoodself kindly look into matter and do the neeful . My Registration receipt no. is 1531 dt 18/2/08 dealer is M/s Shree Navneet Gas Service Gandhidham Kutch Gujarat. (WEST ZONE). My contact no. [protected], address House no. 365, Maheshwari nagar, Gandhihdam Kutch Gujarat.

Kindly do the neeful and oblidge

Thanks
Your 'sfaithfully,

Dharmendra D V

RESPECTIVE SIR,
I AM BOOKING MY GAS SINCE 15 DAYS BUT I HAVE NOT GETTING MY GAS YET. BECAUSE THE DELIVERY MAN SAID WE ARE CHANGED FROM ONE PLACE TO ANOTHER. SO WE ALSO GOING TO OUR NEAREST OFFICE FOR TELLING ABOUT OUR PROBLEM AND ALSO TELLING THEM FOR REGISTER OUR NEW ADRESS BUT THERE WERE NO RESPONSES FROM THEM SO WE FACING LOTS OF PROBLEM BECAUSE WE HAVE ONLY ONE CYLENDER.THE GAS IS REGISTERED THE NAME OF PUSPANJALI DAS & CUSTOMER CODE IS 40430 & MY NEW ADDRESS IS C/O- JAYKRUSHNA SAHOO, PLOT NO-379, RATHROAD, BARIK SAHI, BBSR-751002, ORISSA

SIR KINDLY SOLVE OUR PROBLEM & HEL[censored]S

Hi,

Im totaly agree this is the situation here with this agency. Your every statement is 100% right. They don't write booking no. just put a date that we can also write.
There is no proof whether you have booked any no. or not.

They are just nothing but GUNDAS which are approved by GOVT. You dont have any option. Some time they say to whom you will complaint, we paid money to them.

And this site is just time pass they also dont take any action against them.

Agar esa ho jaye to INDIA main koi bhukha nahi rahega...

JAI HIND !

Just want to know, if there is any moderator for this site. The customers have put endless complaints against a single gas agency but no one takes any action.

Totally agree with Harpal, this site is of no use.

-Dipankar
Another suffering customer of Rich Flame

My consumer code is 28294.I booked gas on Indane Rich Flame Faridabad on 14/05/2011.Booking number was not mentioned on card. Only date was mentioned.

Till now they haven't sent gas cylinder.

after so many complaints what is the action taken by or this is all to fool people . you have opened mail.id. for complaining .

Respected Sir,
It is to be noted that when i called to book my refilling cylinder ( consumer no. 6446, Nayar gas service vikas puri, ) they said the your connection is discontented because your home to long way so I am change the gas dealer but new dealer is Dwarka Gas Service is not receved my form
So please help me sir, because I am seiner citizen my age. Above 70 plz. Sir, process this compliant

Dear Sir

I live in west patel nagar and would like to get a new gas cylinder connection. I'm chasing Rakant Ent and Deepak gas agency since last so many months. But every time I call them or go there to check if the new connections have come I get the same answer every time that connections will come around 10-15th of next month. But I have never got them at those dates. Please let me know how can I get a new cylinder connection.

Thanks
Saket Modi

Indane Gas — Unable to Get New Connection

Re : New Connection.

Dear Sir/Madam,
We regret to inform you that we have visited several times for getting new connection from your distributor (Nangloi Gas Agency). But, everytime we got the response like.........
. new connection is not available.
.Form is out of stock etc...

I have been trying to get the connection for the last 8-10 months. But, unfortunately, nothing has happened.

You are requested to look into the matter & arrange the new connection.
Regards
Raj kumar Sharma
[protected]

Indane Gas — gas connection

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[protected]

Respected Sir,
I'm an ordinary customer of indane gas from the agency named as Mata Sheetla Gas Service Sector-14, old delhi road, gurgaon. I have booked my gas no. after 22 days as per your norms and it has been 11 days since booking.
I haven't received my gas yet.
Please do something regarding this matter as it effect our daily activities.
I'll be highly obiliged.
Thanking you,
Nand Kishore Tekriwal
House no. 9,
Sector-14,
Gurgaon,
Haryana.

Sir, My Connection No. is 28357 at Govt. Civil supply Dept At Palampur (H.P.) I have booked gas on 25.08.2009 as booking No.641 and .Now 19 days has passed but I could not recieved delivery till date. Kindly instruct the concern person on priority basis for early delivery.

Dr, Nageswer Singh C/O Sh Surendra Thakur
Near Asia Palace
Chouki Road Ghuggar Palampur
[protected]

Indane Gas Service — no delivery of cylinders

hi,
i m harsh rajpal from agra and i want to compalis about the taj gas service of agra.whenever i want to get a cylinder booked they dont pick up the phone.after trying for about 10-15 days they pick the phone and when i ask them why they were nt picking the phone they always say that they r bored of doing this due to this we r nt able to get the delievery of our cylinders.kindly take note of this and plz do somethng regarding this.

Indane Gas — low cylinder weight

I have been recieving low weight gas cylinders fro last four months from my indane gas distributor - veer jyoti gas agency. Where do i lodge my complaint
thanks
amit kumar
ph: [protected]

Indane Gas — weight problem

my name is gautam
last 2 month my gas selender going only 20 days and i complaint to the gas agence but anybody no reply

Indane Gas Cylinder — Bad Service

Dear Sir,

My Name is Devi Seenuvasan and my consumer No.21506 belongs to SUN GAS AGENCEY, Selvapuram, Coimbatore.

I booked the cylinder on 12.6.2010, but till today they have not supplied the refilled cylinder. When I made a call on12th they said it will take another 13days time to supply the cylinder. Whener i make a call they will tell "we will supply today". But today i personally walked to their agency to enquire the same again the same reply, you will receive today. Since i have 2 cylinders due to their delay in supply my both cylinder is empty now.

This is not only happened for me but also to other consumers in SUN Gas Agencies.

Please take necessary actions at the earliest.

Thanking you,

Yours faithfully,

Devi Seenuvasan
5. SRS Layout
Chokkampudur,
Coimbatore-641 039

i have been recieving low weight gas cylinders fro last four months from my indane gas distributor - supreme indane gas service. Where do i lodge my complaint
thanks
v p srivastava
[protected]

supreme indane gas service — low weight cylinders

i have been recieving low weight gas cylinders fro last four months from my indane gas distributor - supreme indane gas service.pls lodge my complaint
thanks
v p srivastava
[protected]

Dear Consumer

Please send a mail to Mr. V. K. Mathur ([protected]@indianoil.in) and mark a CC to Mr. Rabindranath Ghosh ([protected]@indianoil.in) and see the result. You can also lodge a complain against Seba Fuel in my Facebook page Grahok Bondhu or you can mail me at [protected]@yahoo.com.

I am 100% sure that action will be taken if not then I will also give you email ids of Ministry of Public Grievance and Ministry of Petroleum and Natural Gas officials. Please inform me through email about the result.

But be prepare before making complain, the management of Seba Fuel will visit your house to force you to withdraw the complain. But be strict and do not withdraw the complain because they cannot do anything to you.

Thanks

Grahok Bondhu

Hi,

Please put your comments at http://www.facebook.com/grahok.bondhu to fight against SEBA FUEL to stop their fraud activity.

Thanks

Sub.: Complain regarding delay in sending Gas Cylinder Consumer No. 28151.

Sir,

I am a customer of M/s Sakshi Gas Agency, Kidwai Nagar, Kanpur, after booking gas, could not send the cylinder in time. Please do the needful in this regard and oblige. I booked gas on 1.7.09 and could not get delivery towday 13-07-09.

sushil kumar pathak
133/40 M Bloock Kidwai nagar, Kanpur
[protected]

Indane LPG — Bad customer service

Hello,

I have the LPG connection from the following branch of Indane LPG service
M/S Rashmi,
Indane Gas distributor
23/4, Nayandahalli, Mysore Road,
Bangalore 560 039.

1. The GAS booking service system is very bad. They 3 phone lines to call up and book, but always says busy.
2. Every month i have to spend some 4-5 hours sometime whole day, to keep trying all the number and book the same.
3. It is very pathetic, If go and check at the Distributor, i get message like " Sir call volumne is too much we cannot help"
4. It is better the company comes out with better ways for booking GAS, to handle high volume of customers. like SMS, emailing options apart from the regular telephone booking.

Pls look into the issue of improving the services

Regards
Vinay

Indane Gas — non availability of gas connection

I am a resident of #50, Ward No-5, Prem Nagar, Morinda, Disst-Ropar, Punjab.I had applied for gas connection three months back but till date i have not recieved the connection.
The agency owners are S.Hamraj Singh and Ravinder Kumar.
Each time i go to inquire they send me back on one or other pretext, though the connections are given to many other with extra payments . Kindly look into the matter as soon as possible as its really hard to run the house on borrowed Gas.

They keep all the phones busy and if at all any phone rings they dont pick up
am a Indane Gas Consumer and our dealer is K-2 International in Sarita Vihar. (Consumer Number 23406 )

Delivery problems + Phone Problems
I am a Indane Gas Consumer and our dealer is K-2 International in Sarita Vihar. (Consumer Number 23406)
1. They keep all the phones busy and if at all any phone rings they dont pick up
2. They always say that there is a demand for Gas Cylinder
3. How come there is a demand on such a level - all consumers have numbers and their approximate consumption date is also known, if cylinders are not black marketed then how come a sudden surge and demand for cylinders
4. Further more, they always send in cylinders after removing a partial amount of LPG i believe because the cylinders get emptied very soon - that is in 12days
5. I would like to launch a formal complaint against this act of giving partially filled cylinders to Indane and it would be nice if Indane can make a spot visit to check - I am willing to take a day's leave for this purpose
6. Can anyone tell me what is to be done on this issue ?

Consumer No.KS17430

Sir,

This is to bring to your kind notice that every time I am getting less quantity gas and the delivery people is not paying any heed to my repeated request. Please ensure that full quantity of gas is delivered.

Regards

P.K. Jose
155 DDA Janta
Badarpur

indane gas/k2international — not corect filling

I JANARDAN PRASAD B-335 JAITPUR EXT.NEW DWLHI 44 HAVE INDANE GAS CONNECTION NO 26374 FROM K2 INTERNATIONAL GAS AGENCIES 255 A POCKET N SARITA VIHAR NEW DELHI-76. I ALWAYS FOUND MORE THAN TWO OR THREE KG SHORT DELEVERY SINCE LAST FOUR YEARS.

Indane Gas — Gas cylinder Delivery problem

Dear sir

I am an indane gas customer with indane gas in ATTUR, for last 8 years. recently i meet problem with delivery of cylinder. I post my complaint for no of times to that respected agency regarding this problem, but they simply show thier hands to the driver of the vehicle who deliver the cylinder that he did not obey our order. so please take neccessary steps to solve this problem and make your delightful .

Sir, This is to bring to your kind notice that i am living Saurav Vihar Saurav Vihar in (Jaitpur) Badarpur Delhi-44
Our Consumer No. is 40836. and sub agent name is "Pappu". Pappu is not proper delivered the gas Cylinder Every time told that your booking number is awaited. Five days is normal situation to delivered the Cylinder. Re fling shortage is normal condition of sub agent pappu.can anyone tell me what is to be done on this situation. Kindly help me and guide to sub agent to maintain the shortage and delivered gas Cylinder.
Thanking You
Your Customer Consumer No is 40836 .

Sir, i am booking LPG[protected] in the help of phone no.[protected], but unfortunately i have not received the booking complain number So therefore our sub agent 'PAPPU' told that your booking is not proper/your slip is not issue the agency, while pappu booked our gas in my mobile

My consumer no is 40836.
Kindly told me what i am doing and also instruct the sub agent 'Pappu' which agency is Saurav Vihar Jaitpur Badarpur New Delhi area.
Thaking you

I am in Lucknow and have raised a similar complaint on the Indian Oil website. They are delivering cylsinders which are short of gas and have faulty weighing balances. The delivery person infact said the cylinder was delivered however it was never delivered to me :(

Indane Gas — cylinder delivery problem

Respected sir/mam,

i had book my Lpg gas cylinder last week and my consumer no-20713 and they are not delivered and force to buy black cylinder so
Kindly request please help me and stop this in legal process .

To
The Senior Manager (LPG),
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No.3A, Sector 19A, Madhya Marg,
Chandigarh.

Subject:- Complaint against Deep Indane Service, Agency, Majri, District, Mohali.

Sir,
We, the inhabitants of suburb Mullanpur Garibdass, submit as under:-
1. That our village Mullanpur Garibdass, which is situated at a distance of hardly 3 kilometers from Chandigarh, inhabits the population of around 12000 people. Of late, every family is solely dependent on Liquefied Petroleum Gas (LPG) for its cooking needs. We wish to highlight to your goodself the very genuine grievance and hardship being faced by us, that there is no LPG agency or Godown of the Indian Oil Corporation in the near vicinity of Mullanpur Garibdass.

2. That the only Gas Agency through which LPG cylinders are supplied in our town, viz. Deep Indane Service, Majri, District Mohali, is situated at a distance of about 12-14 kilometers. There is no door-to-door service for supplying cylinders in our town. The persons running the said agency dictate their own terms for supplying LPG cylinders to the poor inhabitants of the town and sometime charge more price than the fixed by the corporation. There are no fixed working hours of the said agency. The persons running the agency do whatever they like and they unnecessarily harass and humiliate the poor inhabitants of our town. The employees deputed for supplying the cylinders don’t have any etiquette/ manner how to communicate with the customers and they always used such a rough language to the customers. Moreover, the telephone/mobile numbers installed at the agency for gas booking are always out of order. As such, in this computer-age also, one has to waste his/her entire day, sometimes more
[2]


than one day or two, to get an LPG cylinder refilled from the aforesaid agency, which is very humiliating and embarrassing too.
Your are, therefore, requested to kindly look into the matter and take necessary action against the erring agency and make necessary arrangement for opening a Godown or LPG agency in the Mullanpur Garibdass, at the earliest so that the residents of our town may not be subjected to any further harassment and inconvenience.
Thanking you.
Yours faithfully,

Dated : 16.2.2008 [ SUDHIR KUMAR ]
s/o Nirmal Singh, V.&P.O Mullanpur Garibdass, District Mohali.

To
The Senior Manager (LPG),
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No.3A, Sector 19A, Madhya Marg,
Chandigarh.

Subject:- Complaint against Satyam Gas Agency, 373, Industrial Area, Phase-II, Panchkula.

I am customer of Indane Gas bearing account No. 2425.

When I observed the gas leakage in two cylinders, it was Sunday i.e. 23.11.2008, Monday was off in Panchkula. We put the cylinder in open balcony and till Tuesday 25.11.2008 it was empty.
On Tuesday, we put a complaint to Satyam Gas Agency in the morning about 10.15 a.m. on 25.11.2008. On several reminders and telephonic request, the delivery man attended at 5.30 pm and told that we checked the leakage of gas by putting water on the knob by which the rubber gest affected hence the gas leakage. We could not understand when the gas is leaking from the knob. What was the procedure to check the gas.

Ours one cylinder has already been emptied and the other is causing hazard due to leakage. Now again on request, the Gas agency is not heeding our problem.

You are therefore, requested to take immediate action against this gas agency and replace our both the cylinders, as these have been emptied due to your fault.

Thanking you,
Rehana Anjum
# 504, GH-23, Sector-20,
Panchkula

Sir, I have not directed by u or reply not received, no problem i would like to inform you that even till now i have not received the cylinder like this they are doing service please V.R.Naresh babu

--- On Sat, 2/21/09, Naresh Babu <[protected]@yahoo.com> wrote:

From: Naresh Babu <[protected]@yahoo.com>
Subject: Delay in supply compare others
To: [protected]@indianoil.co.in, [protected]@indianoil.co.in
Cc: [protected]@yahoo.com
Date: Saturday, February 21, 2009, 9:59 PM

Sir, This is to inform you that THE TUCS, GEORGE TOWN BRANCH is always supply the cylinder in delay and they habitate in to that mode, if you feel i am saying wrong you can enquire the public who is customer in the above branch, OR you can depute any officer to visit the branch to know HOW THE public is suffering to get the supply for example i have booked cylinder on 02.02.09 but so far i have not received i am spending for more telephone calls to know the status and past more than two days their telephone is out of order also their service and customer relation is very poor, When ever i take delivery from their spot they will not deduct the door delivery charges from the cyclinder rate many times i have paid fully Hence i request you to look in to this and if you require i will give my consumer detail but i could not troubled/visit please Expecting your reply please and i don't no weather i can write this to you or not if i wrong please excuse and if possible forward this to concern dept please. Regards N.Babu

Sir,
I stay in 28 sbi colony nalwadi wardha.I have Indane gas connection INDANE GAS WARDHA . My consumer connection no. is 14209. It is a regular feature that they don't deliver the gas cylinders timely and encourage black marketing. When we want to contact all their phones are sounding continuosly ( since they keep them off-hook). Their phone nos. are[protected],
Please take a quick action.
tahnking you