Indian Oil Corporation [IOC] Complaints & Reviews

my service No. 1686 having service from DISTRIBUTOR - VARSHA GAS SERVICE, NEAR; bhoipura, hatkeshwar, ahmedabad - 380 026. They do not book for refill before 21 days from the date of last del. of refilled cyl.

it is unaware that who is giving report to media i.e. 1 1/2 months ago, there was one advt. in daily news paper - guj. samachar / divya baskar that there is no demand for lpg refill, any customer can book any day but del. will take place after 21 days from the date of last del. BUT IN MY CASE 21 DAYS FROM THE DATE OF BOOKING I.E. ON 14.03.2008 + 14 DAYS FOR DEL.
OF REFILLED CYL. TAKEN PLACE I.E. DELIVERED ON 29.03.2008 SATURDAY. PREVOUS DEL. GIVEN TO ME ON 22.02.2008.

on 14.03.2008 in divya baskar there was a advt. that customer can book only after 21 days from the dt. of last del. It is really surprising to note that who is giving such report to news paper whether it is from IOC / Distributors / media reporter themselves anyhow, affected people are innocent customers who are exploited highly.

it is also surprising that some of Ahmedabad area is covered by cng pipe line connections of Adani group by which lot of refill cyl. cancellation might have taken place, if so, whatsoever new connections of lpg cyl. is taken, there should not be a chance for shortage.

ioc concerned authority says that there is production shortage in lpg refilling. ONLY GOD KNOWS REALITY.

I HOPE THIS WILL GO FOR CONCERNED AUTHORITY'S ATTENTION OF IOC -LPG DOMESTIC SEC. AND CONCERNED PETROLEUM MINISTRY - HON'BLE MINISTER RAMNAIK for doing needful for lacs of customers to get rid off from existing agony day to day routine life because Parliament Election is very nearer and I am certainly confident that this much of hardship did not take place during Atalji's period.

S. VAITHIANATHAN
23/265, VRUNDAVAN APT.,
NR. HATKESHWAR CIRCLE,
AHMEDABAD 380 026.
CELL:[protected]

indiangas, lpggas
Posted:[protected] by Nayak Bhavesh Hiralal
irregualarsupply ofgas cylender
Subject : irregualarsupply of gas cylender,

Dear sir/madam,
i am customer of indian gas .my customer no. is 16418.
Monalisa gas service code no.9112170 Kalol Gujarat is my distributer.i always get delead to get my cylender by 30-40 days.my booking for gas on
[protected].till i could not get cylender.i have not get any answer by this agency.their behavior to customer is also not good.please consider my problem...can you help me?????

thanks please help...

(1) I had to shift home from Naranpura - Sarthi Gas Agency to Satellite - Sahil Gas Agency. (2) Before some years my wife found complaint with then working regulator. (3) At that time the cylinder boy got it exchanged with good working condition regulator at Rs.150/-, and till date there was no problem. (4) Now while shifting to another agency (dealer) they insist to check the regulator in use, and its serial number does not tally with their records. (5) At any cost they do not permit to change my home location !!. (6) Even the Indane Regional Office in the City confirmed they querry raised by agency. If any answer available to this problem, I am prepared to pay Rs.501/-.

Dear Sir,

There is frequent complaints on your Gas Agency in Kalol - Guajrat, Monalisa Gas Agency. We try to book the refill on phone but noone picks the phone nor respond properly.

Sometimes by chance if connected then they give lame excuses ofdelay and fake assurance fo delivery. after booking it takes almost 18-20 days to get the refill.

Hariprasad Joshi

Sir,
I am the one of the consumer of Indane gas living in Mecheri village, Mettur (TK), Salem (Dt). We are having two cylinder connection from your agency. But now a days they are not deliver the filled gas cylinder in proper time. We are getting the cylinder after 20 days of booking only. Similarly now a days stepney is useless. They are not reasdy to fill the stepney. Because of this delay we are suffering a lot. We are having twlo child and myself and my husband are working... So kindly do the needful for us.

Thanking you sir,
Yours sincerely,
Mrs. M. Revathi

FOR INDENE GAS SERVICE, ONE SHREEJI GAS AGENCY IS WORKING AT ADALAJ, GANDHINAGAR AND THE AGENCY IS DOING MOST OF THEIR BUSSINES THROUGH ILLEGAL DISTRIBUTION OF GAS REFILE TO AUTO CUSTOMERS IN THE REGION AND DUE TO THAT REGULAR HOME CONSUMERS ARE BADLY EFFECTED. NOT EVEN THAT THEY ARE NOT RESPONDED ON TELEPHONE FOR BOTTLE REGISTRATION. MOST OF THEY ARE DUING BUSSINESS AT THEIR GODOWN AND BULK DISTRIBUTION TO ILLEGAL CUSTOMERS BY BLACK MONEY DIRECTLY FROM GODOWN. KINDLY INQUIRE IN THE MATTER AND STOP THEIR AGENCY LIESENCE IMMEDIATELY.

Dear sir,
I have booked a new connection with M/S Sri Thirumala Indane gas agency, Hosur.My registration slip no.18015 Dated 19.12.07
after three months ie 31.03.08 i got a intimation letter from the dealer to get a new connection.When i approached them again they are asked me to come after 15 days.
can i know the minimum process period for a new connection?
And the response from the dealer is very poor.

As i am struggling since three months without gas connection.Kindly take the immediate action to process my complaint at the earliest

Sasikumar.M

Dear Sir,
My gas connection number is A10153. It is in the name of my uncle Mr.M.P.Gopalakrishnan. We lived in Ambathur for the past 20 years and got gas cylinders from TUCS Ambathur. Now we are shifting to Mylapore. We lost the document that accounts for the ownership of the gas connection. We met the personnel in Ambathur office but they are unable to trace the bills in the records.
I request you to please kindly help us in this issue. Is there any other method of proof? Please let us know.
My number is [protected].

With Many Thanks
Sunandini Lakshminath

I had booked a refill in the month of Feb, thru IOC online booking # 1260. This was never delivered. I again booked for a refill on 26-Mar and I have waited for one week. This has also been not delivered. I wonder if the refills booked by genuine customers are being sold in black for a premium. The fact that refills are available freely, provided one is ready to shell out 50 to 60% of the price as premium gives room for my above suspicion.

I am a customer of IOC Lpg cylinders since 1993. I got this connection in Delhi and on may 2007 I transferred this to the distribution area of Super Gas agencies Kochi, KERALA. Really I appreciate the customer service of this agency. But, unfortunately I couldn’t continue under this agency more

On 14th Feb 2008. I shifted my residence to the distribution area of Anand Gas Agency, Kochi and booked a cylinder on same day. After 10 days I started to call the agency for delivery of the cylinder. 0n 26th feb they said “there is a shortage of labour in their agency to supply the cylinder and if I need I can collect from the godown. I collected and booked another cylinder on same day.[protected].

I started to call them again after 15days. They repeated the same reply. After several calls to the agency on 26th March they said IOC is not supplying cylinders regular to them and they are not bothered if I will complain to IOC.

Since, I am waiting for a cylinder after 35 days . As a sincere customer to IOC for last several years I request the IOC authorities to kindly take this matter seriously and make an arrangement to get delivery of the cylinder in time without more harassment from the distributor.

Thanking you

With Regards
MKS Nair

I'm using LPG gas of M/s Indian Oil Corp. Ltd sold under brand name of INDANE. I'm using services of M/s Rohini Gas Agency, Sector 7, Rohini, NEW DELHI for the last 10 years. My LPG consumer number is 24711.
The major problem faced by me is that a lot of time is wasted in getting the telephone call connected to the dealer. The numbers remain engaged for long time. And if by luck, you get it connected, the bell would go on ringing but no one would pick up the phone.
Don't know what to do in such a situation. Pl advise.
Virendra Chawla

Dear Sir/Madam,

I already have a single LPG cylinder at home. But after it is finished if we book the gas, it is taking more than 10 days to deliver. To avoid all these problems I have asked for the extra cylinder but the delivery boy has told me to give Rs.2, 300/- for extra cylinder. Is it costs that much or they are just selling it in black. I don’t know what to do, please advise me.

Dear Sir,
I applied for Indane gas connection with one Vijay gas agency, Besant Nagar, Chennai-90 in June-July 2007. I received a post card from the above agency during Oct-Nov 2007 informing me about the allotment & their mechanic`s arrival for checking. But till today[protected], NO mechanic has turned up in spite of reminding the said agency in person and by phone several times. If I had bought a stove with the cylinder, probably, they could have issued it immediately. This is nothing but twisting of arms so that we will be ored to buy the unwanted stove.
Hence it is requested that the said connection may be given immediately without any further delay.

Today I phoned to your agent Sri Revathy at 2/624 1st Main Road, Munusamy Nagar Medavallam Chennai 60l 302 for booking for refile .
They insisted me to go to their office to show them my ration card and I told them I am a senior citizen and I will arrange to show thro some help in a day or two. But the staff did not relent to me. How bad is your agents services . You have agents who does not have the basic manners to treat elders. Please instruct them accordingly. The day is not very far - I was also a very senior goverment of india official - that you will have to face the competition with other private LPG manufacturers when once the subsidy is removed and that too is not very far. For your kind information few years back AAVIN Milk was behaving like your agents and please look at them where they are . They just have to go about beg for business just to sustain. THIS IS A WARNING TO ONE AND ALL DEALING WITH MONOPOLY ITEM. LOOK AT BANKING N LOOK AT INSURANCE.
I[censored] wish u may reply - depends on what u have learned to behave and respect others.
Thanking yu.

Dear sir,
I am a consumer of LPG in suravi gas.Durgapur west bengal.my customer nunber is LT6632.
1)The distributer never picks up the telephone for booking.
2)They dont have any IVRsystem.
3)They do not accept booing of gas before 21 days of delivery of one cylinder. 4)4)Their behaviour towards customer is disgrasefull.
5)Their delivery boys do not show us the weight of the cylinder at the time of delivery.
In this situation IOC is requested to take action against this distributor .
Amit Sarkar.

I am a resident of secunderabad, AP. I have e booked a gas cylinder (renewal) 10 days ago. with Anupama Gas Agency. Since there is no reponse I have been trying to contact them since last 3 days over phone but the number is continuously busy or it rings and no one picks up. This has been the state most of the months whenever I try to book a cylinder. Being a working women it is really difficult to leave all other works & trying to call them.

The no's are:[protected] /[protected]

I am an ex-service man and a customer of sri muthappan gas (indane) mambram, in kannur dist.Kerala. This agency has 2 phone nos.[protected] and[protected]which are hardly attended on repeated calls.you can verify this by calling several
times continuously without giving your identity.On booking,
customers dont get refilled cylinders even after 3 or 4 weeks.
it is heard that cylinders are sold to non-customers for higher
price.please take the matter seriously and try to solve the problem at the earliest .

dear sir,
iam krishna agarwal from hyderabad.our home indae gas is booked in my father's name and now i would like to change it with my name.
can u please help me and tell me that what are the formalities and paperwork is necessary? please email me at [protected]@yahoo.co.in

thank you.

I am a bonafied customer of Indian Gas taken the LPG connection from NOBLE INDANE, 797, Janpath, Sahid Nagar, Bhubaneswar. I am staying inside the Telephone Bhawan Campus which is located in the heart of the city. On 17th Mar 2008, i booked for a LPG cylinder for home delivery got reply that it will be delivered on 18th Mar 2008. Since we both(i & my spouce) are working in different offices we had given the key to our peon & informed the same to the security personnel on the gate. When we returned back from office we found that no cylinder was delivered and there was no information from security personnel. Again on 20th Mar, i telephoned the Gas Agency and came to know that it was not delivred since the house was locked. I surprise how the delivery man could know that my house is locked without entering inside the campus through the gate (which is being 24hr manned). However i got 21st Mar as next delivery date from the Gas Agency. Since it was a holiday we were at home but did'nt get delivery. Then on 24th Mar again i telephoned the Gas Agency and got a reply that since countinuous holidays were there it was not delivred but on 25th Mar it will be delivered. Then i asked him to give contacts of higher authority but he did'nt give and told me to met personaly in office. However again i did the earlier arrangement to receive the cylinder. This time the delivery man came with the cylinder and the security person told him to wait for 2 minutes for the peon to come and receive the cylinder. Just on hearing this the delivery man turned back. Now on listening this i personaly went to the Gas Agency office and got the same reply that waiting 2 minites is not possible. Again the delivery man has added that it is not easy to take his trolley inside the campus since the entrance is very narrow. If it is so, how we all are keeping our personal vehicle(four wheeler) inside the campus. Again they questioned me how could i take a domestic connection while staying inside a office campus. However again i got a next delivery date i.e. tomarrow. Now i feel it is better to surrender the connection rather than to hear many words from the Gas Agency.

In most of the cylinders there is minor leakage when the regulator is turned off.
Spoken to Arjun Gas at Munirka, New Delhi who changes cylinder every time when we complain.
Todat at Arjun GAS WAREHOUSE I HAD CHECKED 10 CYLINDERS OUT OF 10
9 WERE LEAKING.

I feel that at the time of RE-FILLING rubber seal (which is below the pin) is not changed.
This should be changed everytime when the cylinder is re-filled.

THIS NEGLIGENCE CAN CAUSE SERIOUS FIRE. ARE WE WAITING FOR SOME ACCIDENT
TO HAPPEN.