Indian Oil Corporation [IOC] Complaints & Reviews

I have applied for a new LPG connection with Ashirwad Gas Agency, Gandhinagar, Gujarat on 7th April 2009. I was told I would receive a registered letter from the Indane Gas in 15 days. Till date, I have not received any letter. When contacting the Ashirwad Gas Agency, I was told I might take 3-5 months (earlier it used to take even years). I am informed and the Oil companies claim that there in no shortage of any LPG cyclinders. Then why are consumers not given connections?

Indian Oil / Indane LPG Gas — Non-Issuance of New LPG Connection

I have applied for a new LPG connection with Ashirwad Gas Agency, Gandhinagar, Gujarat on 7th April 2009. I was told I would receive a registered letter from the Indane Gas in 15 days. Till date, I have not received any letter. When contacting the Ashirwad Gas Agency, I was told I might take 3-5 months (earlier it used to take even years). I am informed and the Oil companies claim that there in no shortage of any LPG cyclinders. Then why are consumers not given connections?

Dear Sir,

I have booked my new indane gas connection on 02/08/2011 at Baranagar Indane Gas service, near Sinthi More - Dumdum. I have got my acknowledgement letter on 17/08/2011. I have visited thrice at the service centre, but they are not providing me my gas connection. Daily they are only giving excuses.

Please help me for the same asap.

Regards,
Atanu
[protected]

Indane Gas Service — Worst Service

This is 3rd time i am giving the complaint against indane gas service at baranagar, dumdum, north 24 parganas. But nothing has happened till now.

I have booked my gas before 2 months, till now i didn't get the connection.

Can u plz help me for the same???????????????????

Thanks,
Atanu Bhattacharjee
[protected]

VERY WORST CUSTOMER SERVICE # CHENNAI, ADYAR GAS AGENCY, ADYAR # VERY WORST CUSTOMER SERVICE
We have booked the Gas cylinder on 19-th October. Even after 21 days Gas cylinder not yet supplied to us. Too much delay in supplying gas cylinder. Moreover Next cylinder will be booked only after supply of this cylinder. Kindly take neccesary action against ADYAR GAS AGENCY to supply Gas cylinder in time. please

Dear Sir,
I am R.Sivakumar residing at No.3, West Anna Nagar, Narayanapuram, Pallikarani. My Consumer Number is 34646. I am customer of SRI REVATHY GAS AGENCY, Medavakkam, Chennai for last 2 years. I never see this kind of worst service at gas agencies. They are not delivering my booked cylinders on time. Sometimes, they won't give receipts to us properly. They are not picking up the call to register my complaints. Each and every time, I am going to the gas agency in-person and register my complaints. And also, I would like to inform you that they are charging Rs.465 for us but my neighbors (others) are paying only Rs.420. I don’t know why they are charging this much amount for us.
The following are the process which they are following each and every time cylinder booking:
I booked my cylinder on[protected] and IVR told that I will receive my cylinder very shortly and also shared the cash memo on[protected]. But I have not received my cylinder shortly. I went to the gas agency in-person and register my compliant on 28-Oct-2011. They told that within 2 days I will receive my cylinder. After that also, they have not delivered my cylinder till 11-Nov-2011 and finally they delivered my cylinder on 11-Nov-2011, after I request the cylinder supplier for lot of times. Now the next problem is, still I have not received the delivered IVR SMS since the cylinder supplier is not yet submit the delivered receipt to agency. So, I am not able to do my next cylinder booking thru IVR.
Kindly request you to please take this matter into your consideration and order them to deliver my cylinder properly. Hope you will take action and solve my query as soon.
Note: I came to know that cylinder supplier is selling cylinders illegally for Rs.800 at our location (Narayanapuram, Sunnambu Kolathur Road). I told this to distributor also, but they have not taken any actions against this.

adyar gas agency — lpg gas not giving

My Indian oil consumer no 40146 ( adyar gas agency) in name of v.k ratnabai.i booked gas on 14/11/11 booking no 293264 still now they are not sending me the gas.so please take note of it and send me gas soon.

we have consumer no.15142 in name of rajinder singh house no.251, nirankari st.no. 1 miller gunj ludhiana.our bokking agency is sant gas service opp. heyway industries ltd our booking area come under miller gunj.we book our gas on mobile no. [protected] we also got booking no. 208247 dated 27/02/12
they didnot deliver our gas to us.we face this type of problem everytime.plz mail reply on my id [protected]@yahoo.com

Please look into this problem as soon as possible. I am in urgent need of a gas cylinder.

The concern authority have not yet taken any step to issue a gas cylinder.

dont buy cylinder from Muzaffarnagar gas agency, they are providing worst and horrible service in Muzffarnagar. very non professional attitude. they provides cylinder delivery after a month.

Indian Oil — leakage in cylinder

there is leakage in our gas cylinder at our residence 11/3 heritage apartments rehari chungi jammu j&k

GAS CYLINDER LEAKAGE
CUSTOMER NO-04927
NAVEEN KUMAR JOSHI
MOBILE NO-[protected]
RAIL COACH FACTORY KAPURTHALA
DISTRIBUTOR CODE-THE RCF, .E.P.C.CON.STORE LTD
HUSSAINPUR
CODE-
I WANT TO KNOW IF I WAS GIVEN GAS CYLINDER ON HOME DELIVERY BASIS AND IF IT WAS LEAKING.THE CONCERNED MAN CAME AND TRIED TO RECTIFY THE FAULT, BUT IN NO VAIN.NOW IS IT MY RESPONSIBILITY TO CARRY CYLINDER UPTO THE STORE AND CHANGE IT?IT IS WHOSE RESPONSIBILITY TO CHANGE CYLINDER IF ANOTHER LEAKED CYLINDER IS GIVEN.

THNAKS

i have lost my Inane Gas connection vouchers and Gas pass book issued by shekhawati gas agency jhunjhunu rajasthan I have requested so many time to the personal of the shekhawati gas agency to issue me duplicate gas connection vouchers and pass book but they are not agree to do so please issue me the same so that i can avail the gas facility.as i do not remember my connection vouchers number, but agency can check out and search my gas bio-data from his computer but they regret my each and every appeal.please direct them to do needful to issue duplicate vouchers. thanks. mohammed siddique khan s/o ali mohd khan vpo bhimsar dist jhunjhunu rajasthan mob.[protected]

INDIAN OIL DOMASTIC GAS — MIS USE OF SUPPLY

Dear Sir / Madam,

Recently a hotel started on just at start of Lane No 2, Brahminwadi, Near Rly Station, Begumpet HYD 500016.
They are openly using domastic cylinder for the commertial use, please take some action.

Regards
Babu Rao M

lpg household — misuse of lpg

the S.N.MALU STEEL PVT LTD , SELU ,BHANDARA ROAD ,TH-KAMPTEE,NAGPUR WERE USING HOUSE HOLD LPG IN THE SPONGE IRON PLANT ,WHICH IS THE MISUSE OF THE RED CYCLINDER

There is high misuse of Domestic LPG gas cylinders at Afsar Restuarant and New Saeed Restuarant near state bank of India gaddha colony road Gali No. 14 in front of Zakir Nagar Park Zakir Nagar New Delhi 110025. Problem is - When these restaurants will take the domestic LPG cylinders for their commercial usage, then domestic consumer has to face the scacity of cylinders resulting in black marketing for LPG gas. These restuarant have very good response from consumer but even though he not ready to pay for commercial cylinder. There is daily refill of 1-2 cylinder. Therefore loss of 30 -40 cylinders for 30-40 families per month. If one restuarant gave this figure, what will we expect from big restaurants?

no one can do anything against these restaurant so shame on you

I am customer of indane gas at Dharuhera from last 1.5 Year, Every time we are doing booking by phone, now that no is not in working, we have tried so many times, the distribution man asked that you will go to indane office booking, it is very difficlt for us working person in PVT. job. So how we can do our cylinder booking. Why customer is suffering by mismanagement of distributors. Is they are diverting more share to the black market, so making the process of delay so that they can get the more benifit of black market.

LPG of Indane — non receiving of gas cylinder

Dear Sir,

I have booked for a cylinder on 3.11.2009 at M/S JYOTI JWALA,Indane distributor,Annex Jharia club,
P.O. Bhaga,Jharia, Dhanbad.but till date Ihave not received any cylinder from them.I have floowed up this thing with them and each time they replied me that within one day or two they will send it.
Sir, this is a recurring problem for us and each and every time they used to harass us.
My humble request to you that please arrange to send a cylinder at the earliest and to look after the matter so that harrasment will not take place in future.
Thanks.
yours faith fully
Subhasis Modak,
Consumer no: JJ2138

It has been complained many times that their is leakage in our gas cylinder. We had complained many times but they are not giving any response.

sir,
the day before yesterday i received the cylinder from the dealer NOBLE INDANE,797,Janpath,Sahid Nagar,BBSR,ORISSA.It was checked and found to be alright then.Today when i used it there was leakage.Immediately i informed the dealer about this.After much argument he assured me to send the mechanic immediately,but till 6pm no one has come & their emergency cell is found to be busy.What can i do?

My consumer no : 50155 Gas agency : A.P.State civil supplies corp.ltd of Baghligampally(Nallakunta). Iam not able to reach the emergency no's : 27801123 and 24576261 from past 3 days as there is no response on those no's as those no's are for Gas leakage compalints. My problem still persisits. They should give the cell No's for the emergency calls with response. What more can we expect from them when there is no response for Emergency itself.

Regards
Subramanyam
Mobile No : [protected]/[protected]

Indane Gas — gasleakage

In my neighbour regulator connection traced gas leakage smell and couldnot use gas for cooking purpose. several times made phone to the customer service not responded kindly attend the fault at the earliest . Neibhbours name is srinivasan, consumer no.6336. Address. 4/7 Mandhinayagar thottam, Ramapuram chennai 89.

I am a consumer of Indane Gas. My distributor's name is Chirantani Gas Agency, 3, Bangur Avenue, Block-C, Kolkata-55. My consumer No. is BA/24059. My connection is more than 15 years old. Since 2.9.08 cylinder is not being used because of leakage. My districutor is informed on 3.9.08 personally. Till now, neither they replaced the leaked cylinder nor they took any positive steps. As a result I am suffering badly for non-supply of gas. MY second cylinder is empty. Please take immediate steps.

Hi,
Due to faulty regulator there is gas leakage in my home. I have registered a verbal complaint regarding this at the nearest Indane gas office(present at malakpet, hyderabad) on january 5th. I have been visiting the office every weekend till now and they have been saying that there is a shortage of regulators and hence cannot provide us with one. This has been going on for the past 14 days and today when i talked to the officer over there he was very rude and was saying to go and register a complaint at the head office and not waste his time. When asked what action they can take regarding the gas leakage at our home he acts as if it is not his headache. Please take some action since gas leakage is a life threatening situation.

Thank you,
P. Lakshmi

Called at 6:30PM 8.02.09, about gas leakage (in new cyllinder i.e seal just unwarp), person came around 8:00Pm, told that the cyillinder has to be replaced, shall be replaced in the morning, so far 2:00PM (9.02.09) no has come neither picking up phone

I am a consumer of Indane Gas. My distributor's name is Jai jiwan gas service, Dwarka, New Delhi. My consumer No. is 42744.I could not Book my cylinder over phone As every time Phone was bussy since 04.02.2009. As a result I am suffering badly for non-supply of gas. MY second cylinder is empty. Please take immediate steps.

Its with dissapointment & frustration I write my horrible experience in trying to get in touch with Indane Gas team to report Gas Leakage.

Its been a week that I have tried to reach Emergency Cell Number of Indane. Consumer No:271412
Hyderabad.

How can IOC be so irresponsible if they cant attend to such emergency? Tel Numbers printed on the Gas Reciept given by distributors are not working.. This is the worst customer experience I ever had.

IOC should wake up and do something constructive to ensure safetly of all consumers in not compromised.

Majid

sir

we booked a cylinder and get a refiled one on 2/07/09 from AJAY GAS AGENCIES VELLORE, TAMILNADU -632001 PH.2252245,[protected] BOOKING NO 10442
after we received we find leqguage and smell after complaint to tghe distributior till 4/07/09 2.oopm
they did not atend the fault please give immediate solution

shanmugam
no.13 dharmalingam salai]
s.m nagar velapadi
vellore tamilnadu -6320001
ph.[protected]
[protected]

gas booking nno. 10442

Dear Sir/Madam
There has been gas leakage problem in my Indane gas cylinder for quite some time. Inspite of repeated complaints to the local authority, this issue is being neglected till date. I am unable to use my stove . I would require your urgent attention to this problem. Hope you would cooperate at your earliest.

Thanking you
Rita Bose
Card Serial No. 06790
Category : NA - 999999
DD P.S.RD CAMP
Address- 13/9A, East Sinthee Road, 11 polly, kolkata-700030
[protected]
[protected]

None of the numbers given on bill work

HELLO ,
I AM USING INDIAN GAS CONNECTION .I AM FACING THE PROBLEM OF GAS LEAKAGE FROM THE DELIVERED GAS CYLINDER . AFTER THE REPEATED REQUEST TO THE GAS AGENCY THEY ARE NOT SENDING ANY PERSON THE FIX IT .

REGARDS
ANKUR NIGAM
NOIDA - UP

Sir, indane L P Gas Cylinder is Leaking
We complaint Two Times, But No Responce
Gas Agency Kota Co-Operative Gas,
Old dhan Mandi, Kota, Rajasthan
Please Doneedful.
Thanks
Consumer No. 36641

Dear Sir/Madam

my cylinder is leakage on 21/12/2009, I made a ring but anybody did not give answer.
my consumer no 12806.I hope you would cooperate at your earliest


Thanking you
kamla devi
A-123 Gutam puri phase II
Badar pur border
New delhi
110044
[protected]

We are the consumers of Indane gas for the last 5 plus years. The problem is that for two times the cylenders were supplied without rubber voucher, which can connect the regulator and cylendr, that is why gas was leaking. They gave mobile number on the receit for emergency, it was not working when the gas was leaking in our house. That is why two issues. (1) Supplying of the leaking cylendres and (2) Mobile is not working for the emergence calls.

I am holding amn INDAN gas connection and there has been a leakage of gas from our system. Our supplying agency is GOLDEN GAS, Palam Vyapar Kendra, Palam Vihar, Gurgaon 122017, Haryana. My gas connection is 4917. My address is A328 Palam Vihar Gurgaon. Inspite of my repeated request to GOLDEN GAS they have not cared to send anybody for checkup and repairs. I am living in an endangered situation and unable to cook satisfactorily. It is, therefore, requested that somone is sent immediately for rectification.
Thanks
DEBASISH RAY

Dear Sir /Madame
I am consumer of indane gas. I recived refilled cylinder in april month and fitted with gas stove on[protected].

I would like to bring your kind notice that the cylinder is keaking.

cnsumer no. 9271
consumer name Digamber singh bisht
Agency name :
citigen gas enterprises,
J-26 Alaknanda shoping center , Kalkaji New Delhi

Please depute your service person to stop the leakage.

Thanks

Digamber singh bist

Indane Gas — leakage of gas

Dear Sir
I have recd a cylinder on 6th July 2010, from Sona Enterprises, therefore we have noticed that your cylinder is leaking from that day on which we have recd.
I have complaint to [protected] which belongs to Mr Puran. They are not taking any action against our complaint. I hope you will listen my complaint and help me in some way or the other.

Pls take action as early as possible till a disaster take place......

Thank You,
Mahesh Pasrija
Consumer No. 663 (Sone Enterprises, Vasant Kunj)
19-C/1 Jeevan Jyoti Appt.
Mehrauli, New delhi - 1100 30

dear sir,
i am kantilal and my consumer no is 24858. i am using a indane gas. i am facing a problem of leakage from past 30 days and i have also complained before 15-16 days till now your technician has not came for solving the problem so i request you to please solve the problem immediately.

I am Kishor Kadu, Plot No. 1& 2 Sai prasad apartment, Ramkrishna Society,
Narendra Nagar Nagpur-15 mob. no. [protected].

My consumenr No. 26117
Gas Agancy- Karuna Gas Agancy, Nagpur

When I attached new cylinder to regulator. total gas leakage forcely outside area.

i had make complent to my gas agentcy karuna gas agany, nagpur 6 time in a day, but i have not received any followup till time. so what can i do now.

please give me any suggestion urgently

From three days we have gas leakage problem.Please,solve the problem as soon as possible.

i have connection at manglum gas agenic , sapphire house, sapna sangeeta road , indore(m.p.) and i have a gas connection with name ajay saxena and my consumer no is 27465. i booked my gas last month and recived at 24.8.2010 and used gas cylender at 28.8.2010 but there was leakage in gas cylder and complaint this to my gas agesic for at leat five time oral , his employee replied the service person look after the complaint as soon as , kindally suggest what i do?

I am a customer of JAVED GAS SERVICE, SONGRA HOUSE, MARRIS ROAD, ALIGARH bearing customer no. 34172. This agency supplies INDANE GAS. Last cylinder supplied by the above agency to me is BADLY LEAKING. I have complained to the agency about DEFECTIVE PRODUCT supplied to me, but they didn't entertained the complain and they are not ready to change the cylinder. The cylinder is still leaking in my home and BIG ACCIDENT may occur.
Please help me.

S A KHAN
E-mail ID: [protected]@gmail.com

Revathy Gas Agencies. Medavakkam 601302 We are getting cylinder constantly without washer resulting in GAS Leakage. We have orally told several times to the concerned agencies to take care every time. They are repeatedly doing the same mistake. Because of this, we are forced to get under weight cylinder GAS.

Indane Gas — gas leakage and bad cooperation with customers

dear sir.
i have complained for a leakage of gas ,but the agency people are not ready to exchange it soon.and they also have bad co-operation with the customers .if an accident occurs with my family members then i would prefer a police complaint on behalf of the agency (balasore gas agency,BALASORE.)

i will be really obliged if you take the action as soon as possible.

Regards
Debasish Badhai.

I am sougata ghosh, staying at 67/12, Seven tanks Estate, Cossipore, kolkata -700 002. After inserting regulator in a new cylinder of Indane gas, huge amount of gas leakage is observed and we are in danger with my little child and wife.

Please look in to the matter and send your rep at on urgent basis to solve my problem.

My mobile No [protected].

Consumer No :- 6338
M/S Anand, 1/18/1B, RH Road, Kolkata-2
Gas received on 25/02/11

Sougata Ghosh

sir,
i am rajesh kumar srivastava,resident -128/121. H -block kidwai nagar ,kanpur,up
gas connection with indane company,agency name-BAJRANGI INDANE GAS SERVICE 179/Y-1PASHUPATI NAGAR,YASHODA NAGAR KANPUR-21 GAS CONNECTION NO B-5093 ON gas delivery time...gas was being leaked.we immediately asked the delivery man to replace the gas cylinder
but he didnt replace the cylinder.we lodged complaint with the gas agency over phone and personally
but they unheeded..after several reminders the cylinder was sent for replacement after 5 days..the delivery boy was demanding rs.120.after taking rs.50..he replaced the cylinder.
on coupon delivery date is[protected] but actual delivery date is[protected]
email [protected]@gmail.com

Dear sir,

We are facing the problem of gas cylinder leakage, i tried to make the complaint with the emergency Complaint number given over the gas bill they said that we can call for the complaints 24X7,but i am try from yesterday they kept the moblie switched off cell, Kindly help us in this regard. i have also tied to call the gas supplying agency but they never pick the phone.

Name of the Gas supply agency : YASHODA INDANE GAS SERVICE
Address: Flat No 1,Ground Floor, Sujatha Apartment,6-1-138,Near State bank of India Padmaraonagar,Secunderabad - 500 025,
ph:[protected],2750 5000

Customer ID No: 52980

Regards

B KIRAN KUMAR
[protected]
[protected]@gmail.com

when I am connecting filled cylinder with regulator there is leakage of the gas ...i called up to the emergency number [protected] . they told me that he will send a man within 2 hours....but he didn't come on that day...the next day when i called to his mobile it is switched off . I TRIED TO CALL HIM MANY TIMES SINCE IT IS URGENT....still i didn't connect my cylinder........what should i do now?

my consumer no is 430611

GURUDATTA GAS SERVICE...HYDERABAD

gas leakage
Gas leakage was noticed this afternoon (Sunday 12.08.2012)
in standby cylinder at home. No response from the gas dealer.
When complaint was lodged with Indane gas voice
toll free no. [protected], they gave two numbers
([protected] and [protected]) of emergency service repairer.

This emergency service person attended the phone once
and later on he has switched off the phone.
As it is an emergency what do we do...whom to contact?
In case of an accident who is responsible?
It is shocking that proper help is not available from
Indane gas in an emergency.

Location: Bangalore South, Jayanagar First Block.

Dear Sir,

I have taken one commercial LPG connection No. 7994 from M/s. Rohini Enterprises, 55, Durga Market, Naharpur, Sector-7, Rohini, Delhi-110085 (Category No. 26864) vide Receipt No. 2418 dated 10/11/2012. There is leakage in the cylinder supplied against this connection on 12/11/2012 and my attempts to reach out to the dealer as well as the leakage company through the numbers furnished on the receipt have not borne any result for the simple reason that the telephone calls are not picked up by the dealer and the mobile is switched off. I wonder whom to/where to complaint to avoid any untoward happening in my house on account of the leakage of gas? Who will be responsible for the loss/damages, if any?

Consumer No. 7994
S.K. Khanna
B-30, Overseas Apartments,
Sector-9, Rohini
Delhi-110085

Telephone No.[protected]

I am an Indane gas customer at Dwarka, Delhi.I had lodged a complaint regarding gas leakage so many times but still no action have been taken for it. I have been trying to call up my supply agency (Shubh Gas Service, New Delhi) but no response to my complaint yet. Even the emergency and the Indane helpline numbers are not being answered. When am calling them again and again thsy just cut the line saying that we cant hear you.

This is an emergency and I want you to take necessary action asap.

Thanks
Ashok Aggarwal
145, Sanskriti Apartments, Sector 19B
Dwarka
Phn:[protected]

My Indance Gas Consumer ID is 78520 (D.Karunakar), I have received a new refill cylinder on 19/11/2013 which is sealed but the gas is getting leaked from the cylinder continuosly, and i gave the complaint to my gas agency where they are telling that complaint person will come and change the watcher, But as the cylinder is sealed(New) since from two days it is getting leaked, who will bear the loss of gas.Make sure to replace the cylinder but not the watcher.

subsidy amount not recd till yet

I am pradeep ku sharma lpg id[protected] refile celended on 03 march 2015 but my subsidy amount not received in my linked sbi ac no [protected]

In correct address

Pl.correction in my address as per KYC Document deposit my me. As Suresh Chand Sharma 27/145 Mehandi Bagh, Alwar (Raj.) Consumer no.15099, Govind Gas Service, Alwar, Mob. No. [protected]

not booking refill before 21 days and supply not in time

consumer ; suresh kumar;no- a2631; agency name- assandh gas agency

I also get my connection transferred to Seetarama Agency. All i submitted was a Cancelled Gas document from the prior distributor, Gas Card and showed the Gas - regulator. After verifying the regulator another lady (who looks like in charge) there entered the things in the computer and new consumer number was generated. At the end she said give Rs.50/- I thought I'm about to get a bill for that when I handed over the money. Then she looked at the face and said "Ashte" ..Then i realized that it was the fees paid by me for her work. Though i was not happy I did not make any fuzz as few more people was waiting there for their turn

But then they have given the slip right.. for me also they did the same thing... but i was not aware of 'asthe..' thing.. i thought this was for their paper work.. this is soooo shameful on the part of Indian oil.. they do not have annny customer feedback kind of thing... i do not know the email address of Indian oil customer care.. if anybody has, please give so that we can get a better response from them...

There is a number available in indane site for bangalore - suggestions/complaints - Try 22239473.