| Address: South 24 Parganas, West Bengal |
dear sir,
i D.P.GUHA ,c/o s.k.biswas residing at 96/2a, sarat bose rd, kol-26,po-kalighat,ps-ballygunge, hereby like to draw your attention which turned out 2b a nightmare for me and my family members....a fraud which 's being done by SWARNA NIRMAL GAS SERVICE, 81A, MOTILAL NEHRU ROAD, KOLKATA-700029,PH[protected].my customer no:SNT00091...i booked a gas frm the above mentioned distributors for indane gas for commercial usage on 6/8/2011...order no ...612...delivered on 14.8.2011 at 12.09...to my utter dismay ,IT WAS A EMPTY CYLINDER,MY MOTHER WHO'S 73 YRS NOT PHYSICALLY FIT went to the distributor and lodged a complain,which turned into deaf years, and the very next day,they again send an empty cylinder, which i discovered today,(23/9/2011)as we were not in town.so,i'll be hily obliged if the respective authorities takes some serious actions against these malpractices and i be compensated at the earliest.......regards
RR Enterprises .
Near infant Jesus church, viveknagar bangalore-47
After the IVR system booking, we never get the cylinders on the committed time, We get the cylinders after 15-20 days of the booking date but in the receipt given by the service provider is mentioned as delivered on the next day of the booking date. And it is very disgusting to say that pathetic customer support, Some of the employee's working over there (Reception) never give a relevant answer to the issues faced by the customer's and they are manner-less. Being one of the largest packed-LPG brands its a very big achievements, but this type of service providers brings you a negative points. Request you to take a initiative steps on the above mentioned issue.
Regards
Kiran
Consumer number-255103