Indian Oil Corporation [IOC] Complaints & Reviews

ABNORMAL DELAY IN SUPPLY

MY NAME IS PRANAY KANTI GHOSH. I HAVE BOOKED (ONLINE) A COOKING LPG GAS CYLINDER ON 12.11.2011 (BOOKING NO. 275918). GAS CYLINDER IS DELIVERED BY MALLICK BROTHERS, CHINSURAH, HOOGHLY. MY COSUMER NO. IS UNT 1488. TILL TODAY (10.12.2011) THE GAS CYLINDER HAS NOT BEEN DELIVERED. MY 2ND CYLINDER WOULD BE EXHAUSTED AT ANY TIME. I HAVE ALREADY COTACTED MY DISTRIBUTOR REGARDING THE MATTER. NO ACTION HAS BEEN TAKEN.

I NEED NECCESSARY ACTIONS TO BE TAKEN FROM YOUR END. MY CONTACT NO. IS [protected] AND[protected]. .

I am holding an indane gass connection with Mahalingam Gas Agency in Coimbatore. While trying to book a cylinder i encountered the following problems :

1 The person who picked up the telephone informed that booking cannot be done through telephone anymore and asked to visit their office in person alongwith a mobile phone. He refused to book gas until a personal vist with a mobile phone, and slammed the phone without any room for further questions.

What is IVRS system and is it compulsory for all who have indane connection to own a mobile phone. Is IOC compelling all its indane gas consumers to own a mobile phone? what is the fate of people who don't own a mobile and the fate of elderly senior citizens who cannot operate a mobile & also villagers? How can a gass agency compel its customers to undergo a formality without even explaining what is the changes they have brought about.

Please let me know if there is a way out of this situation. Also Mahalingam Gass Agency often summons customers to visit their office in person for every situation, This is very inconvenient to elderly persons and employed ones and also their office is closed on all holidays.

This system change is only with indane gass customers whereas the other bharath,HPO are not insisting in any of these formalities. Due to this there is undue delay on acquiring refil. PLEASE HELP.

sir
my indane gas cylinder delivery is very late and in every month we have to wait for ten to twelve days after booking the lpg from akhand jyoti patliputra branch.
on enquiry every month the same answer is given by the vendor that the slip is not with us.
we are facing very probelem due to that we have to give our time to the godown but nothing is done yet.
so please look after the matter my gas cylinder is booked on my father name sri lalit mohan tiwari road no-23, rajiv nagar, patna

After so many complaints of less/short gas delivery to Poonam Gas Agency, personally and by telephone, you have not taken any actions on delivery men, once again i am highlighting the thief of gas by your delivery men, i have notice they supply cylinders illegally to hotel / tea shop of our street for one hour or two, and take money from them. you are advice to look into the matter, otherwise we will complaints to Indian Oil Grievance department.

I am a customer of INDANE GAS under Ms.CHAND GAS, NADAKKAVU-CALICUT
(Customer No.29869). My grievence is that the agency is not informing even a tendative date
regarding the cylinder delivery.It is making so many troubles to working families like me.Nobody
will be there at home or the neighbourhood during the day time.The agency is not attending the phone
in a decent manner.They are all in pseudo hurry; not replying for the queries about the gas delivery.
I came to know that the companies like HP GAS is intimating
the customers by mobile telephone messaging service.
So I appeal the INDANE Co. as well as the agency to do the necessary to make a solution.
Hope you do the best.
RASHEEDALI, C.No.29869/INDANE/CHAND GAS/NADAKKAVU /CALICUT

Dear sir

I am the consumer having customer NO.20744 under Bharathi Gas Service (Indane Distributors) ID Code 1015,
my gas cylinder adopter not properly fitting in the cylinder, hence leak,
i try to contact complaint Phone nos which is listed in the bill 25352935, 25354798 and 25356142 and[protected] [protected] all the number were not available for making complaint.

I request you kindly make immediate arrangement to rectify the problems in my house at No.32, Perumal Koil Garden Street, 2nd Lane, Chennai - 600 079.

R.Priyakumar.

dear sir,

i am sorry to say you my gas service dealer( mrs,tule) .she is very rudely word to customer.she is already every cylinder weight not so satisfactory. this gas service after booking she gave after one month.
this month I took cylinder this already leak , I complain but not response

so sir please solution my problem

chandan chatterjee
[protected]

Dear Sir, I regret to inform you that I am unable to book my Gas through my mobile no. [protected]. My last booking through my said mobile no. was on 01/11/2011 vide Booking no. 261037 has been supplied on 02/12/2011 according to Cash Memo/Bill No. 3404 as generated without any prior message as ususal in my mobile. I tried several times to Book in advance for my second cylinder as to get normal supply of Gas because last one supplied after one month but unfortunately Indane Automated Booking Services repeating information details about the last supplied Gas only. Please look into the matter enabling me to Book my Gas as normal procedures being followed by your Company.
Thanking You,
Yours faithfully
Asit Kumar Das, Thakurpara, PO-Purbaputiary,Kolkata-700 093, Phone :[protected] R ); Mob: [protected]; E-mail id : asit.[protected]@yahoo.in
Consumer No. 14986 of M/s Radharaman Gas Service ( Indane Distributor ), 72 Gangapuri, PO-purbaputiary, Kolkata-700 093

I have booked a indane gas refill cylinder on[protected].( after 21 days of the receipt of the gas cylinder). The cylinder is yet to be supplied. My consumer no is 39618. My gas agency name is Shoba Gas service,15/9 New tank street, Nungambakkam, Chennai-34.(PH.NO.[protected],[protected]. Totally the agency takes more than 45 days to supply the cylinder from the date of supply of first cylinder.

v.murugaiyan,
[protected].

i am a consumer of indane gas dealer m/s Ravi enterprises, pandu Nagar Kanpur. My consumer no. is 16946. i had booked the gas on 9th november 2011 and contacted the agency to supply indane gas cylinder, but they haven't supplied it till now. i contacted them on 3rd december to confirm about the supply but they told that the supply cant be made, when i told to lodge a complain against them, they told to do so and were negligent about my complain. the dealers dont take our calls and they dont even make the bookings on phone. i request you to take necessary action against them and supply the gas immediately and inform me about it.

Indian Oil, meerut cantt , Uttar Pradesh

Location: meerut cantt , Uttar Pradesh, India


mahesh kumar


CYLENDER NOT GIVEN BY DEALER AFTER BOOKING
I booked a cylinder on 26/11/2011 vide order no 14252 but till now the cylinder is not given by the dealer on dated 04/12/2011. I booked my cylinder at M/s vijaynt Gas Servises, begum briz delhi road My consumer no. is 17886.
When ever I have been trying to contact the said agency the phone remains busy and many time they have a endless hold. I have been trying for more than 8 days) over phone continuously for status the gas cylinder. But i am very sorry to bring to your notice that there is no response from them. The tel. nos. provided by them[protected],2657437,2648622,2661502) remains busy and not answering, the gas has not been delivered. Every time I have to face this problem for booking of gas cylinder.
Kindly look into the matter and ask the distributor to set his system have some acknowledgement system to overcome this situation.
Please take action on it.

Addresss-
Mahesh Kumar
H.No179 handia mohlla
opp,Grudawra lalkurti meerut cantt
mobile no [protected]

new connection dai te hai paiSe walo KO or cylinder date hone k bad bhi bht ghumate hai public KO or aaj kal kar k 2 Se 4 Dino k bad number likh te hai or cylinder ka truck nhi aya y vo kya time Se hr mahine truck nhi pahuch pata hai nikita gas agency ke pass, aaiSe PE bht logo k ghar PE 1 cylinder hota hai to bahuto KO takrif ho rahi hai to in ka gas ka gorakh dhanda chal raha hai cylinder ka kala bajari chal rahi hai or hotel walo k pass cylinder time Se pahuch raha hai.or they use ABUSING WORDS while answering they are least bothered about deliveries they do force us to pay extra charges during emergency...

Dear sir

I am Dev Yadav. i am customer of Indane Gas. My connection no is 8428. I have booked gas at M/S senger indane gas agency at klyanpur in kanpur ( 7th Nov-11) but till the date (1 Dec-11) gas cylinder was not delivered although i reminded them numbers of time.They gives only date.
kindly do the needful.



Regards
Dev Yadav
[protected]

sir,
we are facing problem due to unavailability of gas cylinder in proper time . we booked no. for gas cylinder many days before but they are not working systematically.


Thank you

सर सादर प्रणाम.
मैं केशवदास रघुविर्दास चत्रभुज मेरा कस्टमर कोड 3677 है .
मेरी शिकायत है की यहाँ जेतपुर मैं आपकी agency है दीपाली गैस करके .वो हमें गैस की देलिवेरी घर पे नहीं दे रहे है
वो कहेते है की आपका घर जेतपुर से बहार है .आपका घर दूर है.
जबकि मैं जेतपुर मैं ही रहता हु.
मैंने उसको कहा की मुझे लिख के दो की मेरा घर जेतपुर के बहार है.
तो उसने कहा की हम ऐसा कुछ लिख-विक के नहीं देंगे.
जबकि मेरी सोसाइटी मैं ही दीपाली का एक कनेक्शन है वो वहा पे तो दिलिवेरी देते है, क्युकी सोसाइटी मैं जो रहता है वो वहा पे जाकर जगडा करता है . इसलिए आपकी agency उनको देलेवेरी देते है .
आब आप ही बताइए मैं क्या करू.
आब आप कुछ तो रास्ता निकालिए.
मेरा मोबाइल नंबर - [protected]

I am a customer of L.P.G form more than 15 years.(customer no: 1940)asokan,ashoka bhavan,kattayikonam .po,thiruvananthapuram,pin:695584,kerala ,india.
I received a filled cylinder from the (Guhan gas service.AP XIV?699,BEHIND THONNAL DEVI TEMPLE PALLIPPURAM-695316 )on 10/10/2011 at 11:38.p.m .when I opened the cylinder on 28/11/2011.I found that a large amount of gas leakage from the cylinder.I called the emergency cell number [protected].through our conversation I take the cylinder to above mentioned gas agency.they check the cylinder and found that there is no rubber washer is not fixed in the cylinder.god saved from a blast.thank god.
this is a serious failure from the side a indian oil (L.P.G)side.please ensure the safety of the customer.Due to this incident I loss my time,money and energy as well as.the way which Guhan gas agency people approach towards the customer is too bad..so take necessary action up on this issue.
IF you have any enquiry don't hesitated to contact me on my Mobil no [protected].

thank you in advance

Dear Sir/Ma'am,

I have filed an F.I.R. against a labour named Mr. Sujit Bahandare (Name told by the Petrol Pump Owner's son who was present there) working at Indian Oil Petrol Pump, Shrisai Petrol Pump, Opp. E-square, Pune- 411007.

The labour employed by the owner of above mentioned petrol pump was drunk a lot when on a duty on 28th November 2011. When I went to the petrol pump on 28th Nov. 2011 on 9.10 pm to fill the petrol in a Motor bike, I was first to enter the pump then other 2 bikes also came behind me, But the same time the lock of fuel tank was jammed, so I was unable to open it. So I took my bike away to open the lock and not to disturb the line. Then I unlocked the Fuel Tank and told that I would go back in line. The labour told me to take the bike back he will fill the petrol. Then they try to cheat me by covering the digital meter. A man was standing in my sight so that I could not be able to see the meter. Then before filling I asked to give a side to have a look. Then the labour drunk on duty Mr. Sujit Bhandare kicked my motor bike and I along with bike felled on the ground and asked what's going on? Mr. Sujit Bhandare filled the petrol and took the money and started to speak in a slang language and when I was about to leave the place to avoid the quarrels, Mr. Sujit attacked me again and started slapping me unnecessarily. He attacked me 4 times and every time slapped at least 4 times.The owner's son and other labours were also there. They did nothing during this instead they inspired him including owner's son.Then He tried to spray petrol on me but anyhow this time the other labours interfered and controlled him.Then the owner's son and other labours warned me that they would come to my home and would let me know their power. The citizens standing there witnessed it and told me to dial 100 to contact police and not get scared of them. So I called police on 9.30 pm 3 times and police came on 9.40pm and took control of the situation.

Mean while the owner's son and other labour's called their other local friends.These local guys came and warned me that police would not be able to do anything to them. And when police came the local guys ran away taking the person Mr.Sujit Bhandare with them. The owner's son told them to live the place immediately.

Then Police came and took control of the situation and closed the Petrol Pump for that time only. Police told me that they would catch Mr. Sujit Bhandare by today 29th Nov. 2011 evening and will call me.

But today 29th Nov.2011 that Petrol Pump is still open and Mr. Sujit Bhandare is hiding somewhere.

From my point of view the petrol pump should be closed until Mr. Sujit Bhandare show up to police station. And while filing an F.I.R. Police told me to file it Against only Mr. Sujit Bhandare. I don't know weather it is right or wrong but I am hoping police will deal with this matter as they are capable of it.

Please help me in this matter as I am scared of this. And let me know how to contact Indian oil officials or Petroleum Ministry so that it will work out and result in a positive way from the point of view of a common man and customers. Please don't display any of my personal information.


The citizens living in the nearby area came to the place and told police this happens regularly at this Indian Oil petrol pump. so they never fill the petrol at this petrol pump instead they prefer to go to the other petrol pumps.They told this type of things normally happens with all Indian Oil Petrol Pumps.

I have a Gas Connection with Indian Oil Corporation (INDANE GAS) in Hyderabad. I approached the local gas dealer and requested him to local transfer. He asked me to bring the REGULATOR of the said connection. Accordingly I have taken the REGULATOR, but he refused to transfer, as the said REGULATOR is a duplicate one. Actually the said REGUALATOR has been given by them at the time of taking the connection. And further asked me to give a bank draft for Rs.250/- for a REGULATOR. He did not mention the number and name of the regularator on my Gas Receipt at that time. . Not only this thing, he is an argent person and he is not giving respect to the customers. So where I want to made a complaint against him. Plz. Suggest me.

hi myself manjeet singh from puranpur distt pilibhit and i have lost my gas booking copy. I do not have connection no. , i just know my address which is Manjeet singh s/o Sr. Darshan singh V.P.O Kajri niranjanpur Teh Puranpur Distt Pilibhit . so please find out my connection no. and send it to my email id [protected]@gmail.com , [protected]@rediffmail.com and also can call me on my mobile [protected].

indianoil dealer name inda automobile in kharagpur giving customer short delivery in all product ms and hsd. having full support from DM SP and also license authority SDO and also a politically support and also ioc officers as per dealer says he is having full support of them no one can do anything or any harm to the dealer.