Indian Oil Corporation [IOC] Complaints & Reviews

Diesel Supply — MEASUREMENT FAULTY

Sir,
Today{26.10.2009] around 1 p.m.I have paid Rs.500/- (Rupees Five Hundred) for filling Diesel for the Vehicle TN O7 P 6262 at the Petrol & Diesel Bunk in the name and style of GOPALAKRISHNA SERVICE STATION at the interjunction of Thirumalai Pillai Road and Gopathy Narayana Road [opp] Vani Mahal, Thiagaraya Nagar, Chennai-600017. [Ph.[protected] & 42023357]. The Fuel pump did not, either show Rs.500/- or 14.30 Litres when diesel filling was completed. This was strongly objected by me and one Mr. Balu, who was incharge then, had informed me that the reading of the fuel pump was out of order and however, the measurement was correct. It was funny. How can the customer could believe that the measurement was correct while the scale was not functioning. This is a kind of cheating the customers and suitable action is warranted.

Bill No.50690, dated: 26.10.2009.

Qty: 14.30 Litres at the rate of Rs.34.98. Total amount Rs.500.21

Respected Sir/Madam

I had bookrd my cylinder on 4 Jan 2008, at Arth gas agency,Customer no: 3176
A-204 Kartik complex, mahendra mill Road, kalol, Gandhinager, gujarat But still till date(5/2/08 )we have not receive booked culinder, The owner of Arth gas saying stll take too much time. What do i request to you please help us
Thanks,

Tribhuvan Rajput
Agency Address: Arth Gas Agency
Opp. Gayatri Mandir,
Kalol, gandhinager
Gujarat
Ph:[protected]
(M) [protected]

I am a consumer of Indane gas. Consumer No.33535.
Agency : Gauri Enterprises, Palam, New Delhi Phone : 25363464.
I have booked LPG refilling on 1260 on 25.01.2008 with booking No.41 and against i booked on 1260 on 31.01.2008 with booking nO.53.
Agency's phone numbers are always busy or they donot want receive the calls.
Again, i have booked for refilling on 04.02.2008 personally.
Still I am waiting for re-filling.

L L Satyanarayana
WZ-25 B, Palam Village
New Delhi - 110 045

Dear Sirs,

Is there any on line booking of LPG Domestic Gas Booking.
If available, please let me know through my e-mail.

Thanking you,

N. Ramachandran

I AM CONSUMER OF INDIAN GAS, CONSUMER NO. GS-36127, I HAVE BOOK MY CYLENDER ON TELEPHONE NO.1260 ON DATED 22.05.2008 & PERSONALLY VISIT GAS AGENCY VIDE NAME GAYATRI GAS SERVICE, THEY MISBEHAVE WITH ME AND TOLD THAT MR. MULI DEVRA WILL BE SUPPLY YOUR GAS CYLENDER & FINALLY THEY DELIVERED ME CYLENDER ON DATED 01.03.2008, ONCE AGAIN I HAVE BOOKD MY CYLENDER FOR 2ND CYLENDER ON DATED 10.03.2008 AT THE ABOVE HELP LINE NOUMBER VIDE BOOKING REFERENCE NO.58 BUT TILL DAY I HAVE NO RECEIVED ANY RESPONCE FROM GAYATRI GAS SERVICE, I HAVE MAILED AREA MANAGER MR. SATESH TIKOO ON DATED 18.03.2008, BUT I THINK MR. TIKOO IS EMPLOYEE OF THE GAYATRI GAS SERVICE, I ASK ME FOR MY FAMILY SIZE, AND HE OBLIGE ME FOR SUPPLY OF GAS CYLENDER FOR INDIAN GOVERNMENT. HE WILL NOT ANY ACTION WITH GAYATRI GAS SERVICE AINST MISBEHAVE WITH ME, M/S GAYATRI GAS SERVICE ARE SUPPLY THE GAS CYLENDER IN BLACK-MARKETING, & NEITHER THE GAS CYLENDER IS 14.20 KGS IN, IF I COMPLAINT & ASK FOR AUTHENTIC WEIGH-SCALE FOR CONFIRMATION OF THE GAS WEIGHTMENT, THEY ARE MISBHEAVE WITH ME & MY FAMILY

Indane LPG — phone is not getting

I am one of the Indane LPG consumer. I am not able to contact M/S Gauri Enterprises, the dealer at palam colony, New Delhi since last one week. Telephone Nos.[protected]/25363157/25363818 are not attending or constantly engaged. Request intervene and if any change in the number may please be intimated.

Indane LPG — Unable to contact

Sri Rama Agency (LPG) is located at Ramamurthy Nagar, Bangalore. The following are the contact numbers of the agency made available to the consumers[protected], 25654560, 25654553, 65378398 and 41144619. But unfortunately these numbers are always engaged whenever contacted. I visited the agency in person and to my dismay found that all recievers were deliberately placed on the table instead of placing them on the phone. I questioned the operator there and got the reply that a call was in waiting. I was there for about 15 minutes but nobody answered the waiting calls. I looked at the board for contact numbers of the customer complaint cell of Indian oil but they were not available. The contact numbers of the concerned sales officer was also not available. This is being deliberately done to prevent consumers from registering for LPG refills. Will the concerned authorities look into the same and ensure that the telephones are kept working.

Indane Gas — Not able to contact

Sir,
My connection number is 5676 (Anantapur-AP). I was trying for the last two days to book a cylinder. I could not contact your dealer. The given phone is either ENGAGED or NO RESPONSE. I am facing a lot of trouble. Pl try to solve the problem.

Yours
A.SREERAMULU

DEAR SIR,
I AM INDANE GAS CUSTOMER .I HAD BOOKED INDANE LPG GAS CYLINDER ON 27 NOVEMBER 2008 WITH YOUR DISTRIBUTOR M/S H N GAS, MANDORE ROAD, JODHPUR RAJ.
BUT THE CYLINDER COULD NOT REACHED TO ME AND THEY ARE SAYING THAT YOU WILL GET CYLINDER AFTER 25 DAYS .PL.TAKE SERIOUS LOOK AT THIS PROBLEMS MOBILE NO IS [protected]AND MY CONSUMER NO IS 19717

Our consu No is 15835 dist is BRIGHT GAS SERVICE opp civil hospital, opp gate # 5 ASARWA AHMEDABAD 380016 IN RETAIL INVOICE EMERGENCY NO ARE GIVEN WRONG OR OLD NO .

nO IS [protected], [protected], 25469138

dear sir may i know what is refill booking time and after booking what is officiyal time to deliver cylinder to customer ? we are geting after 8 or 10 days and they said due to less supply, Is it true ? and we faced problem our regulator is leckage and for that bill is required for replacment ? our consu no is 15835 and dist is BRIGHT GAS SERVICE opp civil hospital opp gate # 5 asarwa, ahmedabad 380016

Myself', Sadhan chandra bhagat was having gas connection in Sri sangameshwar gas agency and it transfer to Siliguri on 26.09.2008.but till no i have not got connection for that i want to confirm with above agency and Severel time i have rung up following ph no but nobody lifting the Phone.
phone no:[protected]

Sir, I am an Indane Gas consumer. My consumer no. is 36251 which is in the name of my father Sh. Mohan Ram. My Gas supplier is Hari Singh Gas Agency - contact nos. 25476333 / 25470333 both the numbers are not contactable. It is very difficult to get through to these numbers. And in case if we get any number by chance... no body picks up the phone.. it goes continuosly ringing. And the worst part of it when we complaint of the same. People sitting over their say... dial 1260 if you are not getting the line over here. I tried it many a times, booked the gas through 1260 and waited for 2 weeks but the gas did'nt come. When I went their again they said we have not received any booking from your side. I am booking it today and the gas will reach to you after one week. And we are not left with any other way other than to purchase the gas in black, which is very costly

Sir, I am very much desperate. It is very difficult to visit gas agency on and off.

Sir, please look into the matter and do the needful.

Gayatri Gas Agency — Employees misbehaving with the customers

Sir my name is Madhu & i want to tell you that the employees of Gayatri Gas Agency are not doing their duties properly, most of the time they sit idle & dont pick up the phone of the customers & when customers come to them & ask them then they dont talk properly.So i request you to Kindly take some action against this.

Indane Gas Lpg — Non delivery of refill

my Consumer no. PG-50076

I am a Indane consumer under agency Puneet Gas Rohini, Delhi

I had booked LPG on phone no.1260 on[protected] but till time I have not received the refilling. I have trying from the last three days to contact on the Gas agency phone but i am unable to contact the agency and it is continuously getting engaged and i am not in a position to visit the agency for booking.

It is my request also to get the gas delivered immediately..

tks,
Rita Gupta

mere naam mukesh h mane 8 month ke lagbhag 2nd cylinder book karaaya tha abhi tak mujhe nahi mila vha jane per vo mujse badtmiji se baat karte h mera serial n. ms 211497 h agency ka naam mata sheetle gas service sec 14 gurgaon h kya ye mera adhikar nahi h vo mujhse thik se baat kare ? Mukesh

I am a customer of Indane gas registered with the Pyare Lal and sons gas agency karol bagh. I had booked my gas through 1260 on 5.3.2010. My consumer no. is 13380. Booking no as informed on phone at the time of booking was 8. I have not received the refilled cylender yet after laps of almost 6 days. Ultimately I had to go to the agency to book the gas personally where I was told that my booking has not been registered. Why it is so. Why the consumer being made to suffer? On the other hand agency do not pick the phone after it has been advertised that the booking will be accepted through internet of sms only.Though I have been assured by the agency employees that they will pick the phone in future, but its a herculian task to get conneted through phone with the gas agency.
This system need to be streamlined.

Indane Gas Lpg — booked LPG Indane

My Consumer no. RG-12081

I am a Indane consumer under agency Rathwa Gas Agency ,ilorapark , Vadodara Gujarat.Ph:[protected]

I have booked LPG on phone no.[protected] on[protected] at 11.am and given a booking no.12081 but till time I have not received the refilling& have not received on Date-14/10/2010 the refilling I have trying from the last three days to contact on the Gas agency phone no.[protected]but i am unable to contact the agency and it is continuously getting engaged and i am not in a position to visit the agency for booking.

It is my request also to get the gas delivered immediately and also give me another number of Rathwa Gas Agency ,ilorapark , Vadodara Gujarat.Ph:[protected]
to atleast ask the status of the booking.

Thanks ,
Sushilaben Thakkar
consumer No-RG 12081
61/560 ; Paradise Apartment , Laxminagar- Vadodara- Gujarat-390023

I BOOKED MY GAS ON 11.11.2010 AT GANESH GAS, KARNGALPAADI.BUNTS HOSTEL ROAD., AFTER 15 DAYS...I ASKED THE AGENT ...THEY TOLD ME, WE ARE DELIVERED THE GAS ...THEY ADVISED TO BOOK ANOTHER CYLINDER... BUT I WAS NOT AGREED FOR...THE SHOCKING THING IS THE TRUCK GUYS ARE DELIVERING MY GAS TO OTHERS FOR MORE AMOUNT OF MONEY. TILL NOW I WAS NOT RECIEVED ANY CYLINDER ...?PLEASE HELP IN THE MATTER.I HOPE YOU DO THE NEEDFUL...THANKS...HARISHCHANDRA SHETTY

The Arjun Enterprises, Munirka, New Delhi is one of the worst Gas Agency. First of all they keep the phone cradle down to avoid attending the phone calls from morning 9.45 A.m. to 10.30 A.m. Secondly most of the time they remain without stock to supply. One who books the cylinder earlier never gets in time. But the person who books later is issued first. The persons well known to them are issued on a priority basis why there is no check in such type of supply. They take a weeks time to supply the cylinder. They supply according to their wishes. Please do the survey and help the irritated customers in this way. Please take severe action against such staff members of Arjun Enterprises, Munirka, New Delhi.

Re. : Complaints on "Indane Gas Agency"
Hi,

I Ram Prakash Srivastava [Ex. Army personnel] have transferred my gas from Kanpur to Guwahati, though I had a Gas connection of Bharat gas from Kanpur on my name but now I shifted at Guwahati and submitted my termination voucher at 'Prag Jyoti' G.S. Road, Last Gate, Dispur, Guwahati [ASSAM] of Indane Gas Agency after a long period of harresment they accept my termination voucher but yet not giving me the gas connection to me although I gave them all necessary document to them with my present address proof. They are asking to come tomarrow than again tomarrow this process is going on from last 15days. I aslo visited their Head Office at Bamunimaidan, Guwahati regarding this problem but not get the solid reponse from them too. Now what shound I do further.
With regard,
Ram Prakash Srivastava [Ex. Army]
House No. 05, Naharani Path, Last Gate,
Dispur, Guwahati-6 [ASSAM] Mob. [protected] / [protected].

im a indanoil gas congumer maharajganj gas service up conection no 8218 my problem is your service agency not book gas phone call his no [protected] we call but non risive phone.

im a indanoil gas congumer ranvir enterprises gas service up conection no 1644 my problem is your service agency not book gas phone call his no[protected], 26038994, 26025034 we call but non risive phone.

Dear Sir,
I'm Indane customer since 2007. Initially I was connected with Vinay Indane, Aurangabad. But in last month I got transfered to Gurgaon (Haryana) from Aurangabad (Maharastra). I have collected transfer document form Vinay Indane.
Today I went to Sheetal Mata Indane office with following documents:
1) Transfer documents from earlier agency
2) My ID proof - Driving License
3) Address Proof - Given on offical letterhead by company (Maruti Suzuki India Limited) where I'm working
4) 5 passport size photograph

But agency person rejected my proposal as he required rent agreement instead company letterhead address proof.

Please reply me what is required by rule ?
And why company like Maruti Suzuki's letterhead is not valid ?

Waiting for reply

Thanks and Regards
Dnyaneshwar N. Shelke
Conumer number. - 006112 (earlier no.)
Mobile no.- [protected]

I am Indane LPG Coustmer with Veena Indane enterprises, IVRI Road Bareilly .
and my booking no . is vg 1343 .i have booked a refil cylinder on 2.2.2010 . 21 days are going to end from booking and i haven't got a cylinder yet.
Date-23.2.2010

lindane — regarding service

dear sir,
I have booked my gas to my dealer(mr Kalipada) atleast 30 days before from today .But he is saying from that day that due to strike of their company he is not given me the gas. But I cant understand where is strike.I am also paying Rs. 350 . per cillinder which is to much for me but till now Iam not getting my service.This problem is not new its freaquent problem.Please tell me what can I do at present.

Distributo Name:- Sub dealers name:- Myself:-

Bharat mata gas service Mr. kalipada roy Tilak sardar
bhakhra hut, [protected] anger beria po-nahazari
p.s- bishnu pur bishnu pur, south 24 parganas
dist-24 parganas consumer no- 5668
WEST BENGAL ph.no-[protected]
[protected] / 3
code-9199046

Indane Gas — lack of service

TO WHOM MAY IT CONCERN

CONSUMER NAME & ADDRESS:OM PARKASH 632/18 OM NAGAR KHANDSA ROAD,GURGAON

DISTRIBUTOR NAME & CODE: RAGHU GAS SERVICE, 33
[protected]

CONSUMER NO.-9820

Dear sir/madam
Its been 2 months i booked my gas at rahgu gas service. But i didnt have my gas cylinder yet. Its always delaying in service and at agency they gives only excuses.
my humble request to you to take any strict action against them as its not the first complaint against them,
Thank you and hope the satisfactory result out will be soon,

Indane Gas Cylinder — Not Delivery of gas since more than 23 days of booking

Myself Rajalakshmi customer of M/s Anand enterprises, bhim nagar, Gurgaon, Haryana. Our customer no is 31680A.

I am very sorry to inform you that the service of the above said agency is extremely poor. First of all after booking they do not deliver for more than 15 days. Every time we need to call to agency for follow up for more than 10 days. Again they do not deliver.

They could not give me any proper responceand also they told me that indane not gave us proper load.

On the other hand is selling the cylinder of Rs 500/- on that person who does not have the official connection to all.

Kindly try to help me by permenant solution.

with regardes,
v.rajalakshmi

Gas Cylinder/Indane gas — Non delivery of gas cylinder

I have booked the gas cylinder at Radhakrishna Gas Agency, Near Jagtap Chowk, Wanowarie, Pune on 18 Aug 2008.

Till date the cylinder has not been delivered. The booking is done through SMS.

My Name is RAVI SHANKER, I AM one of consumer of INDANE GAS, My consumer No. is 14790, our Area DEALER IS CHANDERKALA GAS AGENCY-G-138-DILSHAD COLONY GROUND FLOOR-DELHI. I have booked gas, but I feel sorry to inform you till today I have not received cylinder. In our location, we always facing problem in delay in delivery of cylinders not only me all people staying here and fed up with delay in cylinder delivery. Our Area Agent is supplying the cylinder after 1 month(from the date
of booking) but here they are supplying HP Cylinders on black, when we need we are getting HP Cylinder on black basis after paying Rs.500/- . How it is possible, if there is shortage of cylinder for booking peoples, how we are getting on black basis. So you are requested to take earliest action & oblige

Indane Gas — Leat Dilevry

When ever phone booking no proper respos. when booked prosnali no proper booking
Date of Delivery De Assoerd

Indane Gas — non delivery of indane gas cylinder consumer no. 31038 with Freedom Gas Service

Sir ,
My consumer no. 31038 with Freedom Gas Service Loni Ghaziabad UP.
I have booked gas on dated 20th January 2010 on telephone no. 1260 and [protected]. Till date 03.02.2010, I have not received gas cylinder. I am in need of gas cylinder. So, I humbly request to kindly supply gas cylinder.

Indane seems to be suffering from this malaise all over India!

Sir,
I am consumer of Indane Gas. I booked my Gas cylinder under consumer no. 2658 on 10.08.2010 with Bhumika Gas Service, Khanna nagar, near Ram Park Loni Ghaziabad.
I have also requested on dated 12.08.2010, 20.08.2010 and 23.08.2010 doing SMS on mobile no. [protected], [protected] and [protected] of Bhumika Gas Service to make arrangement to deliver gas cylinder at my residence.
I have no gas to cook food for my children since 08.08.2010 and till now 24.08.2010 no one has come to deliver gas cylinder at my residence and no arrangement has been made by Bhumika Gas Service to deliver gas cylinder at my residence.
I have been bound to give my children fast food which is not suitable for them.
I once again requested to all of you to instruct Mr. Vivek Deshwal mobile [protected] of Bhumika Gas Service to make arrangement for delivery of gas cylinder at my residence, so that i can manage food for my children.
I was earlier consumer of Freedom Gas Service, Loni Ghaziabad with consumer no. 31038
My address is Lakshmi Narayan, D-12/15, Ankur Vihar, DLF, Loni Ghaziabad.

late delivery and very poor system.

It is true that the hockers of the gas agencies delivers the cylinders after stealing the fare amount of LPG to the cunsumers.

It is true that the hockers of the gas agencies delivers the cylinders after stealing the fare amount ofr LPG. ane more problem i face that distributors are not co-operative and phone no. of gas agencies are always busy OR if working no body pick up the phone so consumer are unable to book their gas on time

I M. Tarun Kumar (M-[protected]) From New Delhi, Lodging A Complaint Against M/S Sunder Shayam Enterprises, A1B/20 DDA Market, Janakpuri, New Delhi –58 (Ioc Code No.[protected] On Behalf Of Mr.Ashok Kumar, RZ-D-124, New Janki Puri, New Delhi -59. M/S Sunder Shayam Enterprises Does Accept The Booking Of LPG Refill Request or if they are booking the Cylinder, they delivered the Cylinder after 20-25 days. My Last booking on[protected] Booking no. 2633 but we not received the Cylinder till yet. Their Gas booking no. ([protected], [protected]) also does'n work at the time of booking a gas cylinder and every time I have found it engaged if working no body pick up the phone so consumer are unable to book their gas on time.

It Is Therefore Requested Kindly Take Necessary Action In This Regard Immediately.

Thanks

Tarun Kumar, New Delhi.

Dear Sirs, My consumer number with Indane gas, Burari branch is 28401 which is in the name of Puran Singh. I had booked gas on December 26, 2008 over phone and reminded the concerned person of the agency on January 3, 2009 who told me that gas has already been booked on December 26, 2008 and would be delivered on January 5, 2009. Now when I spoke to the concerned person today i.e. on January 7, 2009, he told me that gas was never booked in my name and has to be booked again. I would like to inform you that I have now again booked my gas with your agency but would like you to take appropriate action against the improper way of working of your employees in Burari branch of your company. At the same time I would like you to inform me the reason as why these things happen and what actions have you taken to resolve the issue. regards, Puran Singh (Consumer No. 28401

Dear Sirs, My consumer number with Indane gas, Burari branch is 28401 which is in the name of Puran Singh. I had booked gas on December 26, 2008 over phone and reminded the concerned person of the agency on January 3, 2009 who told me that gas has already been booked on December 26, 2008 and would be delivered on January 5, 2009. Now when I spoke to the concerned person today i.e. on January 7, 2009, he told me that gas was never booked in my name and has to be booked again. I would like to inform you that I have now again booked my gas with your agency but would like you to take appropriate action against the improper way of working of your employees in Burari branch of your company. At the same time I would like you to inform me the reason as why these things happen and what actions have you taken to resolve the issue. regards, Puran Singh (Consumer No. 28401

contact no. [protected]

INDANE LPG DOMESTIC (IOC) — PROBLEM IN TELEPHONE BOOKING

AH023315 IS MY CONSUMER NO. WITH LPG DEALER AUTO HOUSE 10 HAMIDIA ROAD BHOPAL.
THE TELEPHONE NUMBERS 2744565 & 4259149 (AS MENTIONED IN THEIR LATEST BILL) ARE PURPOSELY KEPT OUT OF ORDER. THIS IS TOTAL HARRASMENT FOR CONSUMER. PLZ LOOK INTO THE MATTER SO THAT BOOKING FOR REFILL CAN BE DONE FROM TELEPHONE.
ANUPAM SHRIVASTAVA
H NO. AM-27 INDUS CITY
NISHATPURA
BHOPAL 462 010
PHONE [protected]

I am a client of Agarwal Indane Gas dealership located in Kadma, Jamshedpur. My consumer No is :AE 4597. On July 7th 09 two persons from the dealership have visited our house saying that they want to inspect our gas connection, stove, cylinder location etc.After inspection they gave a bill for Rs. 40/- which I had to pay. They said that they are doing this inspection as per the directive from IOC and showed a notification issued by the dealer but not by IOC.They also said that they do this inspection every two years.But even though I have been a client of Agarwal Indane for the last 28 years No inspection of this sort ever took place and there is no notation also to this effect in my consumer card / book. I would like to know from you if the above inspection is done as per your directive or it is done purely as per the wishes of thye dealer and if the chrges are correct.

LPG — telephone engaged always 100%

Sir, I am an Indane LPG subscriber at Bokaro Steel City Sector- IV F. Agency: Samarjit Gas.

They always keep the receiver of the telephone aside in spite of showing them many times that your receiver is not kept right at proper place. You can also check, just dial[protected] any time except office time.

Hello Indian Oil, are you pro agent or pro-consumer?

Keeping receiver out of the cradle to make it "engaged", giving delivery to few "prefferred" customers promptly, mostly selling cylinders to eager people without any booking, and lastly total apathy of IOL management to customer complaints only points to connivance between concerned IOC employees and distributor on "profit sharing". IOC has intentionally indulged into unfair trade practices for monetary gain thru unscrupulous sets of people. The chain appears to have involvement of people from all levels.

I am customer for Indane Gas presently residing in the Wazirabad Village(Delhi 110084). My consumer No. is 25089 .It takes arround 8-10 days for the Gas agency -C.LaL & Sons to make the delivery. But if you want to buy the Cylinders from the same hawkers - you can buy at double the price at any time (Black Price). when ask the agency people they say - there is no supply. My question is if the consumer has to buy the cylinder in black - why should he spent so much time & money in getting the connection. And more importantly is there any body to take care of the consumer sufferings...

Reference to my consumer no 11495 in your Agent LORD BALAJI GAS AGENCY (No 94-A Gengu Reddy Street Chennai 600 008 Ph[protected] / 2877 / 28193008 / 3009) we have booked cyliender on 07/06/2010 till date i.e. 02/07/2010 we have not received the cyliender now we have both cyliender is empty and your agent Lord Balaji Agency Staff is not giving proper response to us. please look in to the matter and response to us otherwise we will take legal action in this matter.
thanking you,

I Sree Chanchal Pradhan of Kolkata with consumer no. TS17861 is facing the same problem. My distributor "KARCO DISTRIBUTORS" OF 16, Radhanath Choudhury Road, Kolkata: 7000105, is not responding to the phone calls for booking of LPG and keeping the phone no.[protected]/0296 always engaged.
My email is chanchal [protected]@yahoo.co.in, Phone: [protected].

sir i am a handicapped person consumer no. 1804 i am trying to booking my cylender but the agent of police gas agency is not giving me cylender m last booking date is 27/ 7/ 2010 please help me


gas agency adress = police gas agency
police line, bijnor 246701

thanks with regards

pradeep giri
jail line, bijnor 246701

mobile no- [protected]

Dear sir,

I am bhuvaneshwaran, my consumer no. is 16170. indane gas ( lord balaji Gas agency) I do not know why they take so much time in deliverying cylinders. They promise to deliver in stipulated time, every time they are not loyal to their promise.You know how important issue is this.They sell in black. what the customers will do for their need. Every where corruption, no exception in this also. They peoplee who is doing this will be punished by God.

Deliver gas cylinder on 13/08/2008. Now refused to book a cylinder before 31/8/2008. Agent telling that cylinder will be supplied on 18 nov if booked on 31st Aug. It implies we (consumer) will able to get a cylinder after 36 days. How could consumer accomodate at such adverse condition. As per agent, the condition being created by Indane authority of Jamshedpur due to short supply of cylider.

The address of Agent:- Kanchandeep. Mango Jamshedpur.
Phone No:[protected], 2462974, 2361900.
e mail id:- [protected]@rediffmail.com.

We are suffering badly, and seek your urgent help. Please do needful.

Regards
Consumer No:- RD-23351.
Achin Kumar Modak.

Indian Oil / Indane — I was charged excess money

I reside in Ranchi Jharkhand.I am a consumer of Indane gas served by the local gas agency namely M/s Devi Gas of Kanke Road, Ranchi.My consumer no. is 28195.On 8.11.08 I requested the agency to provide me one more cylinder of gas as till date i was having only one cylinder. Thy agreed to my request and made my gas connection having facility of double cylinder.However for this I was charged Rs.1750.
It is to be mentioned that during taking connection for the first cylinder I had already paid the agency Rs.450+150+50+314 against a cash reciept. This time also the said agency charged me Rs.450+50 apart from the amount of Rs 1250 for the second cylinder.He has issued a fresh cash reciept amounting to Rs.1750 and took the original cash reciept issued to me at the time of giving initial connection for first cylinder around one year back.It appear to me that the agency has charged me excess amount by charging me security amount for the first cylinder twice. Kindly look into and intimate me the factual position.

kya chulha lena jaruri hai?
office main ariya manegar ka no. nahi hai aur mangane par v nahi diya jata hai.
Kanchandeep. Mango Jamshedpur. chulha ke bager new coneksan nahi diya jata hai

Indian Oil / Indane — Irregularity on delivery of Gas Cylinder

Sir,
I have a Indane Gas connection from LIPI Agency Sambalpur. I have Booked the cylinder on 11 Feb 2103. Till date the supply is not resume. while approching the staff of the agency told that there was irregularity on supply of cylinder from Up ward. Kindly tell me what is the schedule time of deliver after booking.

I am the subscriber of Gauri Enterprises, Palam, New Delhi 45. My Consumer No. GE47875. As I constantly tried to contact the the agency on phone, His phone[protected] is already dead/switch off. Mobile (No. [protected]) is switch off permanently around 20th Dec-2007 to till date and therefore I went to the agency for the booking of my cylinder.
I booked the Gas Cylinder on 7th Jan 2008.
Till date I have not received the cylinder and the agency is not entertaining my request.

I am the subscriber of Gauri Enterprises, Palam, New Delhi 45. My Consumer No.38827. As I constantly tried to contact the the agency on phone, His phone[protected] or[protected] is already dead or switch off. Mobile (No. [protected]) is switch off permanently . Nearly 30 to 40 times we tried to contact to book the cylinder. It is so much mental pressure everytime to book cylinder. Fnally I booked through the Cental booking no. 1260 on 4th Feb. However my booking was taken on 7th Feb. If Gauri could not handle the pressure they should shift some of the customer to the other agencey . I am totally fedup with this agency. I need justice from the Gas Authorities.

indianoil/indane — non delivery of lpg cylinder

i am harpreet singh from amritsar. i am a customer of m.m. gas service located at taylor road,amritsar (punjab) for the last 10 or more years.my consumer no. is 779.i have never received the gas cylinder for a month or more after the booking for such a long time.the agency being owned by the politician mr. harjinder singh thekedar,no one dares to complain against this agency.now i am tired of this practice.pls. find a solution to this problem or i will have to knock the door of consumer court at the earliest.the records of agency will prove what i say is truth.i have always found people quarreling in this agency for the non delivery of the gas cylinder whenever i go there .they do not attend to the phone calls and when they do attend they make false promises like the politicians.please make a quick redressal to this complaint.

I am the subscriber of RadhaKrishna Indane (Wanowarie, Pune). My subsriber ID:RK8975 and sv no:372149, registered on Balpreet Singh. I have only one cylinder and that one got over 2 days back. I booked a new one 2 days back and asked my dealer 2 provide the one to me within 24 hours, as I have a one year old kid for which I have to give him home cooked food only. Its been 3 days now, we are getting food from restaurants. Now the dealer is saying, that tomorrow is sunday he cannot provide a cyliner before monday. We both are working and nobody will be at home except sundays. the dealer is not ready to provide me the cylinder before 10:00 am and after 6:00pm. In this case, should one o[censored]s leave our job and wait for the cylinder at home? i want to change my delaer, please provide any delaers number who is sincere in his work and consider some emergency situation

against mohini gas agencey madan gir new delhi
not sending of gas clyender last 5 times

The IOC ro Puri Petrol Pump at, Garh Road, Meerut, UP.
Has been closed, when asked the delar reply that they will use the land for Complex, and they have closed it with there will, Can they do that as it is causing problems to thousand of people taking flue from them from last 25 Year’s.

Daler is destroying IOC's property with braking Shades, Taking out Tanks and braking Drive ways, Why don’t IOC officers don’t take any action when all the machines and tanks belong to IOC>

pls take Action fast to save property of Indian oil and People.

The IOC ro Puri Petrol Pump at, Garh Road, Meerut, UP.
Has been closed, when asked the delar reply that they will use the land for Complex, and they have closed it with there will, Can they do that as it is causing problems to thousand of people taking flue from them from last 25 Year’s.

Daler is destroying IOC's property with braking Shades, Taking out Tanks and braking Drive ways, Why don’t IOC officers don’t take any action when all the machines and tanks belong to IOC>

pls take Action fast to save property of Indian oil and People.

I AM A CONSUMER OF IOC SAGAR ENTERPRISES, GOLE MARKET, NEW DELHI. MY CONSUMER NO. IS 22678 & I BOOKED MY GAS ON 3RD JUNE 2008, MADAM TOLD ME THAT YOUR GAS DELIVERD ON 04TH JUNE 2008 ONWARD. I CALLED SO MANEY TIMES OFFICE OF SAGAR ENTERPRISE IN THE MORNING 10.30AM MAM SAID TODAY YOUR GAS WILL DELIVER. AND AFTER THIS CALL TILL 5PM I WAS CALLED THREE TIME MAM SAID THAT DELIVERY MAN IN THE FIELD YOUR SLIP ALSO WITH HIM TODAY HE WILL DELIVERD YOUR GAS. BUT I DONT RECIVED MY GAS ON 4TH JUNE 2008. AND I CALL AGAIN DEALER MAM SAY TODAY YOUR GAS WILL DELIVER WITH HIGH PRICE. I REQUESTED TO DEPARTMENT IT IS TRUE & FAITHFULL WITH A CONSUMER IF NOT PLEASE, DO NEEDFULL AGINST THE DEALER.

I have been experiencing complaints of the abve nature. I am a native of Payyannur, Kerala. In this respect, complaint was lodged before the area manager, Indane, Ernakulam on 23.05.08, the same is yet to be looked into. Aswathi Gas Agencies, Payyannur attends the phone very seldom and they culd be got over phone even after trying contineously for 5 t 6 days. They are nt at all prompt in issuing filled cylinders, there are so many complaints against them, the details f which was narrated in my complaint dt.22.05.08. Please patch up my frievances.My consumer number is 18206, Payyannur.

No delivery of gas
i am a customer of Shri Krishna Gas Service Bawal Road, Rewari (Haryana). My consumer no. is- 31301 (Luxmi Devi w/o Sh. Bulla Ram Saini Vikas Nagar Kalaka Road, Near Sec-4, Bai Pass Rewari. i have been trying to get through their phone no.[protected] for quite a long time.1 problem is that they never pick up the phone. and if by chance they picked up the phone they are least bothered to listen to us and busy doing other work. we have called them up 4 times till now and the gas has not been delivered. please try to look at this matter. it has really troubled us a lot.

Indian Oil / Indane Gas — Non Delivery of LPG Cylinder

Dear Sir,
My consumer No. 48048 A .For Refilling Purpose I booked on 26/08/08. The booking no. is 22706 dt. 26/08/08.Last LPG recd. on 27/07/08.When I call on 29/08 they tell LPG will delivered on 31/08/08. But, call on 02/09/08 they are telling that LPG will deliver on 04/09/08.When I ask, Why not today, Than they asked today is no service for delivery .Pl. tell me sir, What is this?

Sir,
We have 185 flat in our complex were maximum residents use Indian gas from kasna gas agency. We have been facing much problem which this supply agency. The MINNUMUM time taken for delevry of cylinder is 15 days from the date of booking. You can immagne the plight of those who have the suffer. Please look in to this urgently. We shall be thanking full if you inform us of the action taken.
satish jha mob;- [protected]
Eldeco golf view apartment, P-2, omega 1, Greater Noida

Indian Oil / Indane Gas — Non supply of gas

I am giving you the complete detail of complaint send to IOCL regional sales manager and other persons. I have made the under mentioned complaint to through email and telephonically explained the matter to indian oil personnel but till date no action has been taken by them . so you are requested to kindly look in to the matter & take necessary action against the dealer. Detail of complaint is as under.

Respected sir,



My father Sh. Jagdish Prasad is having indane gas
connection on his
name & the ID no. is V-3125. The distributor for our area is M/S V.S. Gas
Agency. We
have booked the gas on dated 10/10/08 and the booking no. is 985. The supply
of gas
should be made with in one week. When we have not received the gas up to
24/10/08 i
start persuing with the supplier and well as to the Gas Agency office on tele
phone but
all of them gave me the false assurance and misguided me. then i got the
mobile no. of
Mr. Arvind (owner of gas agency) and explained the situation to him also. But
he
disconnected the phone saying sorry to me and his behaviour was very immoral.
I am
residing at Gau shala road which is very near to the Gas Agency but they have
not
supplied the gas up to 28/10/08 ( up to Diwali) . Now today also when they
have not
supplied the gas i have send some body which collectd the cylinder from the
gas Agency.
I think they have sold the gas in black on very higher rates due to huge
shortage of
gas on Diwali. In Past also they supplied the defected cylinder and not
attended the
complaint. They never weight the cylinder resulting in the less quantity of
gas to the
customer . They never bother any complaint being only distributor of Indane
gas in
Mahender garh. So you are requested to take strict action angainst the
distributor which
is defaming the world wide knowen Indian Oil Corporation Ltd.

Waiting for your favourable action



Ravinder Kumar Yadav

Asstt. Executive Engineer

Haryana Power Department

[protected]

[protected]

Indane Gas (Indian Oil) — Non-Supply of Gas

Date:[protected]

It has become big Problem to get LPG even after booking was done 29 days back. Even I have repeatedly requested several times but none has responded to it. Please help me in this regards, I will be glad if the matter is taken up by you seriously to reserve my rights with equal status of consumer.
Hoping for quick reply.

I AM A CUSTOMER OF INDIAN OIL THROUGH 'BOLINA GAS SERVICE JALNDHAR PUNJAB' MY CONSUMER NO IS 'BGS-2081', WAS ASKED TO COME AFTER 20 DAYS ONLY FOR BOOKING A REFILL... "A FEW DAYS AGO, ALMOST EVERY NEWS PAPER PUBLISHED A NEWS, THAT NO GAS AGENCY CAN REFUSE TO BOOK THE REFILL BEFORE 20 DAYS, BECAUSE NON OF THE OIL & GAS COMPANIES HAS GIVEN SUCH INSTRUCTION. IF IT IS TRUE, PLEASE ISSUE A NOTIFICATION TO ALL GAS AGENCIES. THANKING YOU IN ANTICIPATION..." JAGJIT MALHOTRA.

I AM A CONSUMER OF SAGAR ENTERPRISES IN GOLE MARKET NEW DELHI WITH CONSUMER NO. 22678. WHEN I NEED GAS CYLENDER EVERY TIME I HAVE TO CALL SO MANY TIME IN THE OFFICE OF SAGAR ENTERPRISES. AND AFTER LOT OF CALL WHEN I HAVE NOT RECIVED MY CYLENDER AT MY RESIDENCE. THAN THEY SAY TO SEND A GUY FROM YOUR HOSE TO BRING THE CYLENDER. HOW IS IT POSSIBALE EVERY TIME.EVERYTIME I ARRANGE A MAN TO BRING THE CYLENDER. I AM VERY SORRY TO SAY THIS THING THAT THE PEOPLE OF SAGAR ENTERP. ARE VERY LAZY AND NOT CAREFULL WITH HER/HIS WORK. I AND SO MANY CONSUMER WHO CAN NOT DO COMPLAINT ANYWHERE OF SAGAR ENTERP. AND OTHER GAS SERVICE COMPANY ARE VERY SAD FROM SUCH TYPE OF COMPANY.AND LAST SAGAR ENTERPRISES ARE VERY UNCOMFORTABLE FOR CONSUMER. IF WITHDRAW FROM SAGAR ENTERPRISES IS SOLUTION THEN I CAN CLOSED MY MEMBERSHIP OTHERWISE DO NEEDFULL AND CALL ME ANYTIME ON [protected]. THANKS

Indian Oil / Indane Gas — Gas Cylender Under weight

My cosumer ID is 15468 with dwarka indane gas service in Dwarka, Delhi. I booked my cylender on 24/12/2008, which was subsiquently delivered after 3-4 days. The cylender was underweight and the total weight of the cylender was 24 kg. I called the Dwarka Indane Service to replace the cylender. They said O.K. we will change the cylender. But nothing happened. Since then I personally visited their office atleast 10 times and requested them to change the cylender, but all in vain.

I request the offier in Indian Oil to kindly look into the matter and teach a lesson to these agency people.

Indian Oil / Indane Gas — Gas Cylinder Delivery

. I Dr E P Dsouza have a gas connection at RADHAKRISHNA INDANE Agency, Shop No 1, Sneha Kunj, Near Jambulkar Chowk, PUNE-411040, CONS. No-5305.I booked for a refill Cylinder on 7/4/2009 and Booking No given by the Agency was 777 Dated 07/04/2009. There was no delivery till 17 Apr 2009(10 Days)and on personally visiting the agency to ask for reasons for such a delay of 10 Days the Boy at the counter gave vague reasons that the vehicle was not coming from Chakan regularly and we would get one cylinder the next day morning i.e 18/4/2009. However the agency did not bother the next day till afternoon, when I reminded them again. It appears that they sent a cylinder after their working hrs(at around 1900 Hrs) and since we were not at home, the delivery was not given. The next day being Sunday (19/04/2009) I reminded the agency on Tel on 20/04/2009.and requested them to send the delivery on 20/04/09, but they have not yet responded . Please look into this matter since it is now 14 days and no cylinder has been delivered.

sir,
i am a subscriber of indane gas (Sarathy Gas agency Paravur, ernakulam Kerala). i was calling them to book a gas for 2 or 3 days ..they dont pick up phone even if it is ringing..and they deliver gas after 40-45 days.

My Gas no is 5180 My Agent is Ambal Gas Saravanampatti In coimbatore. They are not able To deliver Gas cylinder within the time limit. delivery will be taken 13 to 15 days From the booking date. Mainly they are supplying the cylinders to car owners for extra cost.

most of the regulatiry officers appears to be corrupt and not taking any pain for redressal of customer complaint all example sited above are common and malpractices are at hight and heavy exploitation of consumer in this sector.gas agencies are doing the work as per their will and in there own interst to earn more in black

Dear sir,

.
There is a procedure of you that a consumer can get another delivery after 20 days of previous delivery and last cylinder I recived on 20 Aug booking no.6207 10.25 am, and I booked a cylinder on 31st Oct against Consumer. No. 1688 & Booking No.is 11544 at 10:45am at Dwarka gas Agency Rajapuri, New Delhi.ph no.25343187, 2534357
Today is 05th Nov time is 13:00 but Gas cylinder has not been delivered at my home so far.

May I know that What the nonsense is going on there? Every time you peoples commit that you will deliver the cylinder with 4 days but in reality we get the same after 10 or 15 days every time.

Now you are requested to please sort out this problem on urgent basis because me and my family is suffering with a mager problem due to unawailabilty of Gas.
I think you can understand that very well.

Your quick action will be highly appriciable.

Your consumer,
Suresh yadav
[protected]

Indian Oil / Indane Gas — NOT GIVE NEW CONNECTION

SIR,
I AM FROM BALOTRA , GAGRANA GAS COMPANY NOT GIVEING ME NEW CONNECTION WITHOUT STOVE .

Indian Oil Indane Gas — non delivery of lpg

with due respect
sir
i am a consumer of indane gas.my agency name is sh guru nanak gas agency moga Punjab.my card no is 11839,i booked my refill a week ago,booking no is g-48.my gas agency always take 20 days after booking a refill,they had bad intensions with their customers.at last i had no other way than to request your good self. pls look into this matter.

rajnish singla
moga punjab
[protected]
pls tell me to whom i complaint for this in indian oil.

I am a cutomer of indane gas through DEEP GAS SERVICE SHALIMAR BAGH DELHI 110088. My Costomer number is S8008.The agency has a computerised booking of gas by telephone Numbers[protected]. Every time whenever i try to book gas through this number, the computer voice states that my consumer number ie S 8008 is incorrect. I brought this fact to the agency but nothing has been corrected. I have to visit the agency every time to request for booking of my gas cylimder. Even the agency donot book the gas on their telephone No.[protected]/[protected]. This has caused me great problem for me and I have to take leave from my office every time to book the gas.

(M.M. LAL)
BH 151 EAST
SHALIMAR BAGH
DELHI 110088
MOB [protected]

HI

I M HIMANSHU AND I BOOK MY GAS ON 08/07/2011 WHICH IS NOT DELIVERED TILL DATE I.E 20/07/2011 SO PLEASE CAN U TELL ME HOW MUCH TIME TAKEN BY YOUR BHARAT GAS AGENCIES (AGRA, U.P) TO DELIVER THE GAS ... PLEASE REPLY ME

Indian Oil / Indane Gas — NOT GETTING CYLINDER YET

Hello,

I am palanikumar M. I have registered for refilling of gas on 18/06/11 through IVRS.
I got the reply message immediately from 54411 stating that i have successfully registered.

On 01/07/11 i got the message stating that "cash memo has been generated and your cylinder will be delivered shortly".

But till now (24/07/11) i have not got my cylinder. I have gone personally to the agency and asked about the cylinder. They told they will deliver immediately. But till now i am not getting the gas.

Three times i had gone to them personally. But no response. They are not taking the call in phone or it is always busy.

Both of my cylinder is now empty. I , my wife and my 6 month old child are taking food from hotel.

My daughter is not feeling well due to the hotel meal. I lost my respect in my family and in my wife. i lost my two days salary for putting leave to get gas cylinder.

If you are really a human you will feel otherwise not.
I want to complaint against this gas agency in indian oil corp. Please help me.

Gas agency : Sai chithra agency
old no.12 new no 37, 1st floor, Anna main road
M.G.R nagar
chennai 78.

My name Palanikumar M
customer no: 36252
Refill booking no: 224515
Cash memo no: 744
mobile: [protected]
[protected]@yahoo.co.in

Not getting the gas after booking

Not getting the gas cylinder after booking the gas more about 10 to 15 days

Refill Book But not Received Refill

Consumer no 35533 Registered Ref no 625110 on Dated 01/01/2015 But not Received Refill on Dated 21/01/2015 Delivery on Dated 02/01/2015

Non-receipt of Cylinder

I have applied a Indane cylinder on 07.11.2014 vide booking no. 346470. Till not received my cykinder nor received any information from your end. Regards, Prasanta

behavior is not good

Shamli gas sarvice shamli up west boss in not good behave for coustmer my name ajeet singh conction no 25617 cell no[protected] before iam fill tha complaint your toll free no but not action

Respected Sir/Madam,
i am a customer noR-23160 R/o 757, Behind Minerva Cinema, Jaipur Rajasthan have a gas Connection with Jaipur Gas Service . This connection has two cylinders and we are an extended family of our old parents,a Son and two o[censored]s .One cylinder even when used with full care lasts only for 22 days. We had booked cylinder on 5th feb 08 through Sumo Booking then again 18 efb & again 28 feb & 2 March also. now one of our cylinder got over so we requested the agency to book the other cylinder today on 14th feb 08.They refused saying that they cannot book it before 21 days and this not the first time they repeatedly do this. As of what we have information in case we have two cylinders on a single connection we can fill it before 21 days.On requesting them they behave rudely.
the worst had come beforewhen the people sitting on reception at the gas agency scolded us and said "if you want take the cylinder in blackfrom outside".We are facing this problem every winter when festive & marriages in Delhi begin.
Till now with a nuclear family things were not that difficult but with time it is worsening.The people from godown are openly selling cylinders in black but not supplying them.
You are requested to look in to this matter or we would be forced to move to court of law.

thanking You
Yours Truly
Ajay Yadav

the dealor of supply LPG named LANKESWARI INDANCE GAS OF junagarh dist kalahandi orissa was not booking for lpg refelling before 21day &after 21day also cant we recive any gas from the dealar but we get mishbehave from staff &from owoner also saied u do as u like no body can able to take action on me i am the don of kalahandi dist this is for ur kind information &take nessery action
thanking u yours
faith fully
manoj ku agrawal
consumer num -----ls-614
junagarh--dist kalahandi--orissa--766014

LPG GAS — 21 days booking

Dear sir,

It has been noticed several times that supply of LPG cylinder is delayed by your dealer M/s.Jaydeep gas agency sector -10. At the time of booking and it is said that your previous delivery has not completed 21 days as there is no such company rule. Today on 17th they are not booking numbers who hav received cylinder long back.
Please stop this newsense created by your dealer as this will spoil the goodwill of company

Indane LPG — Delay in booking/ Supply of LPG

Sir,
I ahve gas connection of Indane company for my family woth consumer no 5196 with dealer M/S Golden Gas Service, Palam Vihar gurgaon. It is very difficult to book the for refil gas cylinder first of all the phone nos of the gas agency are kept most of the time busy and if the ring goes, noone attends the phone in one or two attempts. Whenever we personaly go to the agency for booking we are told to come after 21 days of the previous booking and after that it takes more than 10 days to get the delivery of the gas cylinder. Please clarify whether there is any standard norms for not booking a refil cylinder before 21 days of the previous booking? Please help to ensure the smooth supply of LPG.

Regards,
A.K. wadhwa

Sir,
I ahve gas connection of Indane company for my family with consumer no 22445 with dealer M/S B.R. Gas Lingampally Hyderabad. It is very difficult to book the for refil gas cylinder first of all agency has only one phone number. Most of the times it keeps busy and when ever there is a ring no one attends to it. On very next movement on calling once again it gives again busy tone. I think the agency deliberately delaying the booking by not answering the phone calls.
Please do the needful at the earliest.
Thanking you,
K.Arjun Rao

Indane LPG — delay in supply of LPG

I agree with it and thank to the person for bring the probelm to the notice.

Raj Flame Gas Agency, Mohan Garden Uttam Nagar is not supplying LPG cyclander on time to the consumer.

They arenot booking gas on telphone.

Consumer are compelled to stand in long queu in scorching sun and rain in open for booking,

They also not entertain the booking of centralized booking No. 1260 given by itself.

The LPG cyclander is black marketed by some persons in the locality and there must have hand of the Raj Flame Gas Agency people in this act, otherwise how it possible to spare large number of LPG cylander in black market.

The authroties concerned for taking action against the such agency may please see in the matter and take necessary action against the Raj Flame Gas Agency and ease the problem of the consumers.

LPG — DELAY IN SUPPLY

MY CONSOMER NO 17774, PATTAMMAL GAS AGENCY TAMBARAM CHENNAI 14DAYS PASSED STILL THEY ARE NOT SUPPLYING

Indane LPG — delaying in supply

i boocked the lpg refillgas on 17th oct 2008.from m/s the parktown co-operative wholesale stores ltd.1.davidson street. broadway. chennai.600001.phone no. 23457173/23457174. my consumer no. 21104, first of all its very difficult to get the number due to engege the line.after several reminders always i got the reply that today it will come.it happens almost on every filling .and some time at the time of delivery the bill will be back dated about 6 or 7 days. when we ask the delivery boy says pls dont inform to office . hence i request u to pls take some action against them.or advise me to what to do. thanking you.
yours
jugraj verma

i have domestic LPG ON VIKAS DISTRIBUTER.The consumer no is 15639. The vikas distributer office not stay on 90 Muktaram babu Street. Kol-700007.Where is the office & phone no ?

LPG — delay in lpg supply

Sir,
Our LPG dealer Chaitanyya gas service, Dombivali (East)
not providing proper delivery of Lpg supply.
On booking of cylinders they simply reply to give delivery in 10-12 days.kindly advise after booking lpg how much time is taken by local dealer.

Please advice.

LPG — Delay in supply

sir,
we request you to plese take action on this complain against (Shilpa Gas Service Rama vihar).
deley of supply about 10 to 15 days in every booking & no one pick the phone for booking.

Dear Sir,

My Mother Smt Dipti Mukherjee ( Consumer No 616818). AT persent I am staying in Uluberia Howrah.
My Gas dealer office in Bagnan Howrah. But they always delay to supply of gas and also their nature not good.

Sir, Kindly take action.

S Mukherjee

Sir,

I am a consumer of LPG through M/S Unicorn Supply Agency at Naliapool, Dibrugarh, for a long period. Last refilled LPG cylinder was supplied on: 16/03/2009 and I have booked for next refill cylinder on:07042009. But, till date no refilled cylinder is supplied to me and I'm facing immense problem for non-availability of LPG.

I would like to lodge my complain for delay in supply of LPG refill and would like to request you to please improve upon the service of IOC marketing Divn. through agenct, to maintain the goodwill of the company.

Thanking you.
(S.Saikia.)
Sr Materials Manafer, NF Railway, Dibrugarh.
E-Mail [protected]@indiatimes.com
Cell [protected].

LPG — delay in supply of LPG

I am a consumer of Sandhan Gas Agency, Guwahati ( Branch at Itabhata, Dhirenpara) my consumer No. is 0558. On 30.3.09 one LPG cylinder was supplied to me last. Both of my cylinders has become empty as my family consumes one cylinder within 20/25 days. please help to regularise the LPG supply promptly to metigate the sufferings of the people.

D. Chakraborty

Indane LPG — delay of supply

Cylinder booked on 28/07/2010 but supply not given even after repeated request till 17/09/2010
Name of gas agency - Panakkal Gas Agency Kunnamkulam (INDANE GAS)
Con.No.23268

LPG — Delay in Supplies

Kind Attn. Indian Oil Corp Authorities and Dist Administration Kanpur Nagar (UP) :

Sarvatra Gas Agency Brahma Nagar Kanpur. The Supply Schedule at present ranges from 45-60 days from the date of booking and next booking date is not earlier than 21 days after the previous supply. How a consumer can survive. More than 40 days have passed since the last booking and inspite of pursuing the owner of the agency, who assures every time that the home delivery will reach within 1-2 days but all in vain. On the occasion of this Holi, I could not get the refill despite his assurance.

Kiran Tripathi (Consumer)

Indane/LPG — delay in refilling LPG

I am a consumer of LPG from MC Gas Agencies, Nilambur. I have booked for refilling the LPG on 16/06/2011 (Last delivery on[protected] But not getting the same till the date. I have enquired several times, but no response. So please take necessary action to get the same as early as possbile. immediately.
Name : Swaminathan U K
Consumer No.11372
Booking Sl No.7733
Dt. of Booking :[protected]

LPG — Delay supply

Consumer no. T494 (Double cylinder)
Consumer Name: Kalyan Palit, 29A, Harekrishna Seth Lane, Kolkata: 700 050
Distributer: Anand
we have booked through SMS, booking reference no. 231039 dated[protected], cash memo generated by memo no. 3078 dated[protected]. Ultimately refill received at home on[protected] i.e. it took about 24-days from the date the booking.

I and my wife are both senior citizen and we require minimum 2-cylinders per month which is not available from your side for the last two to three months which ultimately affects our normal life.

you are requested to take appropriate action to enable us to get 2-cylinders per month for proper maintaining our life style.

regards,

K.Palit
E-mail: [protected]@rediffmail.com

I am a consumer of LPG from uttranchal gas service Race course near police line dehradun i have booked for refilling the LPG[protected] last delivery[protected] i not getting the same till date i have enquired many time but their is no response and phone is always engaged tone shown i don't what should i do please take necessary action.
my consumer no. U 9851

Indane LPG — Delayed supply

Sir. MY consumer no; is 2432. Last refile booking reference no is 317120 on 4th February .Now they says there is no booking. I am running short
can you hep me sir .

Thank you
James Francis.

My name is C. Prasad kumar . my Indane Consumer No - 06454. My Gas agency is SABA Gas Agency . They have delaying supply on every booking. my last booking date is 3/8/12 . till date my cylinder is not delivered . Booking for cylinder they insist for 21 days after supply of new cylinder . so overall 2 months they taken delivery of a cylinder . please check the thing and advice the dealer sir.

Indane gas cylnder — Less in weight

We are purchasing Indane gas cylinder regularly from Nath Traders India, 140-B, D.D.A. Complex, Zamrudpur, Kailash Colony, New Delhi. Their contact numbers are 29230474 and 29238762. Our gas registration number is 18067.

Everytime we purchase a cylinder, we find that it is less in weight by about 2-3 kg, sometimes even upto 4 kg. It is for your information and necessary action. Our contact details are as follows

Dr. Anil Aggrawal/Mrs.Marygold Gupta
S-299 Greater Kailash-1
New Delhi-110048
ph: [protected]
29235460

Indane Gas — not supplying

hi
i have an account in
KTS Enterprises
#1 - G - A, Hari Mansion
JP Avenue, Dr. Radhakrishnan Salai
Mylapore Chennai-600004
we have given a deposit money for supplying two cylinders per month
my consumer number is : 4320 and it is registered in my dad's name "SADIQ ALI", they should supply two cylinders per month which they dont, when i talk with the agency manager, he and his employees dont speak with discipline and they openly say that they cant supply two cylinders per month and say do whatever you want.This is my second complaint, but no action is taken so far, I dont know whom to approach to correct these fraudulent agents.

gas — indane gas

dear
sir i dear sir i wish to infrom you that i obtained one indane gas connection in my name m.v. hanumanth rao consumer no 60891 at sampallyee gas agencey which at hyderbad city erragadda i have only one cylinder since long back iam facing problem very with one cylinder the dealer was issueing the new connection to other people when i came to know about he asked to wait for six month s get one other cylinder hence i requested you that please look into the matter and do need ful to memoblie no [protected]

gas — not supplying gas

dear sir , i booked gas cylinder on indane gas supplier visakhapatnam (malkapuram) i booked the cylinder on 1/10/2009 but they registerd it on 7/10/2009 actually they have to supply it on 3 or 4th of october but ill now we dint get cylinder . if we ask them they saying no stock, they supplying all peolpe what about me????..i went to them 4 times askd about my cylinder they said we wil send it in 2 days ,2 days,2 days,2days.....sir till now we dint get it again saying we wil send .now we are cooking from neibours home....what i going on malkapuram indane gas dealer it's not only struggle there many people facing the same so, i ask respectable authorities to respond to my appeal and take necessary measures , and get supply my cylinder as early as possible.

thaking you sir

Indane Gas — Not answering

Dear Sir,
This complaint is repeating again and again.There is no improovement from your side.And all your people are co-operating with them.Otherwise this much negligency is not possible by distrubutor.My consumer no-S-18715 had booked for gas[protected].When I was booked for time taking they told me 10 to 12 days.When I was contacted after 12 days they replied to take time more means 3 to 4 days.Till now I have not received Gas from them.We can understand if there is problems in distrubution of Gas from your authorities.If there is problems it should have noticed us by declaring.Now when I am contacting by their phone they are not receiving phone calls.After ringing stopped the phone shows engage.It will repeat like this long time.Somewhere they are misuising in wrong way.If you feel I am blaming to your department why this complaint I need to give you again and again.So I requested you to give me proper reply.And When I am mailing to conceren area & state incharge showing failure notice.The stated e mail address in Indian Oil website is wrong or correct.

Thank You,

With Regards

K.Sahadev/[protected]

Indane Gas — not supplying of gas

i am an indane consumer in Kerala.My consumer no is 180443.My agency responsible for supply is Mini gas agency, Kundara.I booked for refilled cylinder on November 12,2009.Till noe they didnt supplied the product.When we call them, they used to respond like "Your gas will be suppied tomorrow". This agency is totally irresponsible. Steps may please be taken to supply the product at the earliest

Indane Gas — NO REPLY CONTINOUSLY

I had booked a gas cylinder 16 days ago & the delivery has not happened so far. They niether pick any of their phone now & if they do, there is no satisfactory reply.

Indane Gas — Information

When i called for getting information on indane gas agency area office of bhopal, the madam there replied in a very bad way there.

Niraj

[protected]

Yes this has become a major issue in Vizag, please look in to this.

A corrupted Gas Agency, Dealer - 'BEST FLAME' in Lenin Sarani, Katwa, Barddhaman, West-Bengal.
That dealer sales domestic Indane Gas in Black Market for a high rate.
We are in big toruble. Kindly do something.
If there is a inquiry all truth comes. Please do something.

Problem in converting single cylinder connection to double
I am komal from indri, karnal(haryana)customer of indane gas.
I have taken single gas connection of indane gas, but it is difficult to manage with single cylinder so i tried to get one more cylinder to get uninterrupted service. but from last one year i am asking from distributor but he is not responding properly.

This is me Sateesh from Bangalore, working with software company. i have Indane gas connection for long time, the connection is single. Now i am facing problem to manage with a single cylinder. So i did registration for DBC in Feb'2007 and still the distributor says that i am in queue. Could you please tell me how many more years i have to wait to get DBC?
So kindly do something to resolve this issue as soon as possible.

Hi, this is venu. I have indian gas cylinder from long time. Now I am facing the problem to manage with single cylinder. So i did registration for DBC in Mar'2012 and still the distributor says that i am in queue. Could you please tell me how many months, i have to wait to get DBC?
Please kindly do the needful.

Dear Sir,
I have a gas connection of your esteemed company. It was registered with my father's name, but he has passed away before couple of years, since then i am trying to get it shifted on my name, but your dealer is not cooperating me and misguiding me with vague commitments. Please tell me the exact procedure ( form etc.) to get the connection transffered on my name.

My address is as under-
Hemant Patel
C/o.Grasim Industries Limited
Plot No. 14, GIDC, Manjusar, Tal. Savli,
Dist. Vadodara(Gujarat)

I have one gas connection, whose consumer no 1533 in favour of N.K.PAUL, unmarried bechelor. who is my uncle in relation and he is no more. Now i want to change the above said connection in favour of me. Kindly tell me how can it be possible?

I have one gas connection, whose consumer no 1533 in favour of N.K.PAUL, unmarried bechelor. who is my uncle in relation and he is no more. Now i want to change the above said connection in favour of me. Kindly tell me how can it be possible?

I have one gas connection, whose consumer no 1533 in favour of N.K.PAUL, unmarried bechelor. who is my uncle in relation and he is no more. Now i want to change the above said connection in favour of me. Kindly tell me how can it be possible?

Indane LPG Gas — delay in supplying refills

i am from mylapore,chennai.cooustomer no.17902191. our agency is TUCS abhramapuram.
from last 5 months our agency is been delaying our refill supply by 1 months o more after booking of the gas cylinder. very set with the agency as every time we call up they say hey are fetching it today. and they don't turn up. at the end we end up with two empty cylinder and eating in hotel for a couple of days . i was patient for a couple of months . but now it is over whelming. Indane need to check and do something regarding this. any way we r not asking for free. i have heard that thy r selling the cylinder that need to be supplied outside to the hotel for the rate of 500RS. Do the Indane gas suppliers need us to do the same. this is very frustrating.

Indane LPG — inordinate delay in spite of adequate stock

we have a single connection Indane LPG connection Consumer No. 850 from Verma Gas Agency, Paravur, Quilon 691801, Kerala. Booking of the same for refilling was done on 15.09.07 and till date inspite of repeated request and personal approach twice the same is not being fulfilled. Since I am living alone and always not in a position to approach the dealer, i request your goodself to direct the concerned to act sympathetically and arrange delivery as per norms.

Indane LPG — foul play /inordnate delay in supply

I have problems in making booking of gas cylinder with my gas agency, Kavitha Gas Agency, Ashok nagar, Chennai over phone as their telephone numbers[protected] / 4875) are always hang up.

With deep regret I would like to bring to your notice that inspite of repeated request and personal approach the said agency is not delivering the LPG cylinder booked for more than one month that too inspite of sufficient stock.

My consumer no. is 26936 and on the 8th of Nov '07 I had booked LPG cylinder over phone and was informed that it will be dlvd within a weeks time But inspite of repeated reminders I am neither getting satisfactory reply from your distributor nor I have received the cylinder to my door till date.

On enquiry over phone y'day morning I was really surprised to hear one of their staff replying "it has been delevered to you already".

I suspect some foul play that has been happening at your said dealers end for a long time now and also be informed that this is not the first time they are delaying the supply and this is not the first compalint agaisnt them. Since the last three months clinders are gtg delivered to me only after a min of 3weeks from the adte of bkg and that too after my repeated and regular reminders.

I really wonder how a org of such repute could appoint these kind of reckless ppl as its distributors. PLS DO FOLLOW STRINGENT NORMS BEFORE YOU COULD SEELCT YOUR DSITIBUTORS AT LEAST HENCEFORTH.

I need an immediate and prompt action from your end, please.

Pushpalatha Krishnaraj
[protected]

indane/cylinder — Delay in supply of cylinder

I, the consumer of indane gas , consumer No.(26153) registered with Karuna gas agency, distributio of indane gas agency,surendrsnagar Nagpur.PhNo.[protected]

i have applied for refilling on 05/10/07 but till date i have not got the cylinder after reminding & visiting several times.

its a vert serious issue that, they never attended to the phone calls.
Not just me but the many consumers are suuffering from the same . please check by calling the number[protected]

this is for your information and kind co-operation to the
consumer.
thanking you

Indane LPG domestic — delay in supply of refill indane LPG distributor

Sir, I am a consumer of Indane LPG (Con. no. :10166) through SUNNY GAS AGENCY , #215/A, Paper Mills Road, Sembium, Chennai-600011. I have booked for refill of Indane LPG (home) on 23rd december 2007 and till now 11/01/2008 I have not received the cylinder. when i enquiry the agency regarding non supply of cylinder, I came to know that they delivery the cylinder due on 31/12/2008 but they left my bill undelivered. when ever i contact them simply they say that cylinder will be delivered today. I am facing this problem of non supply of cylinder very often. Kindly regrete this problem for me to receive regular delivery.

Indane / LPG — Delay in refill supply

I am residing at, No.12, Second Street, Tatabad, Sivananda Colony, Coimbatore - 641012. Phone No. 2496374

I am having Indane LPG domestic conection with Prabhu Gas Service of Sivananda Colony. My consumer number is 13086.

I registered for refill on 24.12.07 with order number 3169.

refill has not yet been supplied till date.

The distributor accepts registration of reill only after 25 days of last supply. Likewise last supply was on 27.11.07 and so they accepted the registration on 24.12 07.

They also supply the refill only after one or two days from th edate of billing.

As the refill was not supplied till 7th Jan 08, I sent my staff to verify the status. The distributor promised to deliver before evening on that day.

As it was not delivered, my staff followed it up daly till today morning. Today also they promised to deliver by 11.00 AM.

As it was not deliverd, I peresonally visited the distributor's office. There nobody was attending my voice. After raising my voice, they told order has been placed only on 27ht Dec 07. They casualy replied "we can give supply only if we receive the cylinders tomorrow".

It is very difficult to mange if the cylinder is not supplied even after 44 days of previous delivery.

Could you please take up the matter seriously and arrange for delivery of refill with minimum time gap?

Is it IOC's policy to register for refill only after 25 days of previous delivery?

Expecting a favourable solution for the issue.


Regards,

Selvin S D
General Manager

Rajkrishna Aditya Auto Store Private Limited
99-100, Srikant Extension
Near Nehru Stadium
Grey Town
Coimbatore - 641018

Phone : 4384085
Mobile : [protected]

LPG — non booking of refill by distributor and delay in supplies

I am a consumer of domestic lpg cylinder from bharat gas vide consumer no.29470 dated 18.02.02. I hold a double bottle connection. I am finding it extremely difficult to book refills with the local distributor of bharat gas viz. M/s Anita gas Service Virar west who are distributors for bharat gas. even after they reluctently book refills after prolonged periods the supply is further delayed at their whims and fancies.could I be informed regarding the policy governing supply of refills.Why is their service so poor? Even after visiting personally their attitude is 'DEVIL MAY CARE"

Indane LPG — abnormal delay, under weight of LPG & untrade practice

I have booked for supply of refilled cylinder with the dealer Flame Centre Patel Nagar on 23.1.08. The dealer is accepting the order after 21 days. They take 8/10 days time for supply of cylinders. Thus it takes almost a month to get a single cylinder. But due to under weight of LPG cylinders the gas ends within 20 days from the supply. with these malpractices the dealer is creating artificial shortage and undertakes hording and is selling the cyclinder in the market for higher premium amount. thus the customers/consumers are suffering in the absence of LPG

Indane LPG — delay in cylinder refilling

sir,
i am a consumer for ur company in m-575.
in my town MAHWA is very poor service o[censored]r distributor(MAHWA INDANE GAS SERVICE CODE NO.[protected].THERE ARE NOT AVAILABLE CYLANDER FOR A CONSUMER BUT THIS IS AVAILABLE IN BLACK ( RS.[protected].FOR INVALID CONSUMER AS
FOUR WHEELER. IN THIS BLACKING INVOLVE UR COMPANY'S SALES OFFICER FOR JAIPUR REGION MR. RASHID AHEMAD.SO PLEASE SOLVE THIS PROBLEM & TERMINATE TO MR. RASHID AHEMAD FOR UR COMPANY'S BELLFAIR.
THANKS-

LPG Indane — Delay in refill of single cylinder consumer

Sir,
My consumer number is 30767.I have booked for a refill on 2.07.08 at Maliyakkal Enterprises, Thalikulam P.O, Thrissur, Kerala.But till to this date I have not received of the refill.
I have single cylinder connection only. I am living with my family in III/1 Govt. quarter, Sreerama Govt. Polytechnic College, Thriprayar.I don't have any other means to cook food.So I humply request to do the needfull .

Thanking you

Indane LPG — 45 days delay for my cylinder.

TO.
AREA MANAGER
INDAIN LPG.

CONSUMER NO: 3941 -A
AVINASH GAVNAJI NARWADE.
PLT NO. 22. NEAR GOGABABA HILL.
UNIVERCITY COMP. BHIMNAGAR
BHAVSINGPURA.
AURANGABAD. 431001.
CELL: [protected].

TODAY I'M GOING TO CONSUMER COURT AGAINS YOUR AGENCY PROP AND CO. NAMED PRAYAG INDAIN. FROM LAST 45 DAYS I'M CONTINUOUSLY COMPLAINT TOU U. BUT TILL TODAY THER NOTHIS ANY RESPONCE FOR MY CYLENDER. HOU USELESS SERVICE AND AGENCY HOLDER YOU KEEP IN YOUR CO.
THANKING YOU.
AVINASH G NARWADE.
[protected].

INDANE LPG GAS — DELAY IN SUPPLYING REFILL

MY CONSUMER NO. IS ZOT 13410 .DEALER IS TIRUPATI BALAJI ASSOCIATE, SECTOR-5, ROHINI, DELHI. ALWAYS DELAYS SUPPLY OF GAS CYLINDER. BOOKED CYLINDER ON 30-9-08. SAYS 10-11DAYS LATER, IT WILL BE SUPPLIED. KINDLY INFORM REAL SITUATION . I MAY TAKE UP CASE IN CONSUMER COURT, IF THIS SITUATION PERSISTS.

DR ARUN SETHI.
INDIAN NATONAL SCIENCE ACADEMY,
DELHI.
[protected]

LPG REFILLS — REFILLS ARE NOT SUPPLIED IN TIME

Sir,

This is to bring your kind notice that in our area the LPG supplies are not in time. Since i have lodged my complaints to the dealer so many time and the dealer is not at all taking our complaints in consideration.

My Name : S.Ohmprakash My Registration no: 42944

Dealer in our Area : Guru Gas Agency, Vyasarpadi, Ch-39.

Since i have booked my refill on 04th morning and reply was so frustate that the refill will be supplied after 15days. Now today almost 10 days completed also there is no reply from the dealer.
Whenever we called the dealer phone :26733340 always engaged. When we go personally the phone being kept aside and relaxing by the counter staff.

When the refill booking received they always put the date of registration only (Not the delivery date), Because of this we couldn't get the supplies in time. And also another aspect that the delivery boys always supply the refills to teashops, fastfoods in our area. We request you to kindly check yourself about this status on day to day basis. When ever we call for refill supply the phone is not attended.

We request you to kindly look into this message and do the needful immediately on priority basis.

Thanking you with warm regards
S.Ohmprakash
Mobile : [protected]

my cos no P8705 BAJARANG LAL AGRAWAL /HINDAUN CITY DISSTT KARAULI RAJ.322230
TEL-[protected], MY DELAER PRIYANKA GAS SERVICE HIS TEL[protected], [protected]

Domestic lpg cylinder — Booking & Supply of LPG Refills

26 May 2009

Mr. G. C. Daga
Director Marketing
Indian Oil Corporation Limited
Corporate Office
3079/3, J.B. Tito Marg
Sadiq Nagar, New Delhi
110049



I am writing this on behalf of my nephew, Mr. Gautam Kalra, who is a consumer of M/S Eureka Gas Service, Pandit Wari, Dehradun. Uttarakhand. His Consumer Number is 22274.

The young man (my nephew) is away to the United States right now for sometime. His retired parents, who are living at Street No. 4, House No. 13, Ashirwad Enclave, Dehradun are presently using his L.P.G. connection; in his absence.

Your distributor, M/S Eureka Gas Service, has crossed all limits of ethical business and has become a pain in the neck. It appears as if he is living outside the ‘system’. His refill booking time is as follows: 1000 hrs to 1300 hrs & 1400 hrs to 1530 hrs. and during this period also, if he picks up the telephone, one has to consider oneself lucky indeed! Most of the time the phone is “busy” and unattended.

At times I get the impression that all the money that you are spending on promoting your consumer services is going down the drain. Your distributors are making fun of your so called “consumer service” behind your back. I’ll not hesitate to say that it appears as if your field officers are hand in glove with these distributors. Otherwise I can see no reason why should the consumer suffer; for whom the whole show is on!

It will be relevant to mention here that it is this type of distributors/dealers, who enjoy patronage of lower level field officers of the company, who are bringing a bad name to a prestigious organisation like the Indian Oil Corporation Limited – which figures in the Forbes 500 largest companies. And it is not paying attention to the complaints at your level that further emboldens them.

I am sure that you will be kind enough to direct this erring distributor to supply the refill urgently so that the family does not have to go without L.P.G. It will be kind of you if M/S Eureka Gas Service could be directed to keep themselves open for a longer period of time as stipulated by your prestigious company.

A line in reply shall be much appreciated. Your reply will be an indication of your will to serve the consumers and not your own distributors.



Capt RMP Singh (Retd.)

Note: a copy by post follows

Indane - domestic LPG — non supply of Refill

Consumer No. 10091, Agency: Pooja Gas Agency, Thrikkakara

The last cylinder supplied to me on[protected] and booked for the next on[protected]Booking No. 268). My wife and myself are emmployed and so the door of our quarters locked for week days. I asked the agency to supply the gas on saturdays/holidays and for the last one month they are playing tricks. They agreed to supply on saturday for the last 3, 4 weeks but not supplied. Yesterday[protected] I personally went the agency office and asked about the supply. But they said there is no supply for the next few days and they don't know when they can supply. Next week is ONAM week and we all will go to our native place. It is very sorry to say they the next cylinder was not supplied even after 3 months after booking.

Indane LPG — no supply even after repeated reminders

dear sir,
very sorry to state that your dealer sai prasad gas agency at bilaspur(c.g) has not dilivered the lpg cylinder even after applied refilling.it has been more than 15 days after the request has been put for the supply. more disheartening is when every time the answer is either no stock or will come in a day or two.though this fellow is liquidating the stock to the unautherised vendors or the hotels.i am keeping the name change than the original because he plays his own unwanted tricks to keep the domestic users in problem.i hope that a very promt action and every customer dilivery patern should be seen so that the positive outcome should come and domestic users should not be harressed in terms of non supply or purchase from the unautherised vendors. thanks

Dear customer,
I have seen your complaint and felt sorry for the trouble you faced.But Iam help less, because the supplies from IOCL are very poor . Why the supplies are poor? Indian oil is having bottling plant in Raipur which is completely depends upon road transport as it is not having any Railway siding.Moreover the HP has in Mandir hasod is having a Railway siding and therefore their supplies are very smooth. Iam having 10000 customers and getting only 5000 to 6000 cylinders per month, imagine how we are managing.It is very easy to blame somebady. So kindly meet me personelly in office so that i can show you the records, then only you people understand. You have written that we are supplying to Hotels, have you ever seen any of my employee or deliveryman is supplying to any hotels.? Then kindly inform me so that ican take action. As per my knoledge we are every day in touch with the people to whom cylinders are supplying and checking is done bill to bill. If still you are not satisfied you can go for HP because iam helpless.

Indane LPG domestic — non supply,DELAY ETC

DEALER M/S PUJA GAS REFUSED TO BOOK REFLL ON[protected] I BOOKED ONLINE FOR REFILL ON THE SAME DAY(NO.108)....DEALER HAS NOT YET SUPPLIED.....ON[protected] THEIR " SYSTEM IS NOT WORKING.CALL AFTER ONE HOUR"...REALLY DIFFICULT TO TALK TO.....(EVEN AFTER 5 WEEKS THEY HAVE NOT SUPPLIED)....MY GRIEVANCE NEEDS INVESTIGATION AND REDRESSAL.

LPG — DELAY OF BOOKING

DEAR SIR!
I P.SRINIVAS CUSTOMER OF BHARAT LPG, SRI JAYARAM ENTERPRISES, 6 NO., AMBERPET, HYDERABD, CONSUMER NO: 34029. SIR OUR DEALER BOOKING AFTER 21 DAYS AND THE SAME DELIVERING A WEEK AFTER WHICH GIVING MUCH DIFFICULT AS WELL AS THEY ARE SUPPLYING ONLY ONE CYLLINDER PER MONTH.THERE WERE SO MANY LIKE CUSTOMERS ARE FACING SAME PROBLEM WHICH CAME TO MY NOTICE, AND ANOTHER IMPORTANT THING IS THE COUNTER STAFF EVEN NOT PERMITTING TO ENQUIRE THE STATUS OF BOOKING AVAILABILITY, THEY WERE REJECTING AT THE COUNTER FACE. SO PLS TAKE IMMEDIATE ACTION AND GIVE JUSTICE TO ALL OF OUR CUSTOMERS

THANKING YOU SIR



YOURS SINCIERLY

P SRINIVAS
( 34029)

Sheela Gas agency/Indane LPG — Delay in gas supply

I made a LPG booking on 15th of January 2012. My gas distribution agency is Sheela Agency J P Nagar. Today is the 30th January. I have not received it. They have informed me that the booking is accepted on 20th due to the 28 day gap requirement in booking. They had promised it would arrive by 25th. Now, each time I call they tell me there will be further delay. Today I spoke to the Manager and she informed me that there is shortage of supply and hence there will be another few days delay. I am not aware through any news channel of a shortage of LPG supply for consumers. Please understand that common people like us who do not want to adopt corrupt means of obtaining LPG are going through tremendous discomfort due to this delay in delivery. Kindly let me know what is the real issue. If there is truly a LPG shortage in the country, we should be intimated through newspapers and media so that we can take appropriate precautions. Daily life becomes very difficult for us, common citizens.(Consumer No. 88772)

Dear Sir
My customer no.18451

Agency Name & Address:
m/s Prabu Gas Service
14 Corporation Complex
Sivananda Colony
Coimbatore 12
Ph:[protected], 4372356

Previous booking date 11.12.2007
Previous billing date 21.12.2007
Delivery date 29.12.2007

It is refused by the agency/dealer that the booking gap is calculated from the date of last delivery.

I claim that who is liable for billing after 10 days of booking and delivery after 10 day of billing. Whose negligence is this.

I donot realise the real thing happening and the reason for making delay purportfully. Who enjoys the meanwhile preiod. A ordinance/rules is passed to curtail the wrong thing. But what is happending here, the rule/ordinance is tapped into a differnt way showing that the ligitimate followup of rule but doing the thing in a different manner resulted worrying of the customers.

I am facing the trouble for more than a year. Why? How the company tolerates such a habit of the agencies/dealers even after receiving the genuine complaints.

See, my refilling request is not accepted even after lodgement after 30 days of my requirement (previous booking date 11.12.2007). If customers are indirectly compelled to switch over utilization of other fuel, the company will get no business in future. The very much liability is on part of the agencies/dealers who are misusing the cylinders. It is very clear in my previous case that the bill raised on 21.12.2007 but delivery made on 29.12.2007 with out marking door closed. What is happening? Why hesitate to book refilling after lapse of one month from previous booking. What is the need to calculate booking date from the date of delivery.

Million dollar question?

Kindly look in to the matter and make it correct at the earliest. Any thing will not be prolonged. One thing the person other end has to change or this end person has to be changed then only the proplem solved.

If the problem is not solved on company side, the ultimate gain of the company is loosing business lot in near future. The company will not get lose on leaving of one person. But the prolonged delay will change the mind set of other customers also.

Since Gas is a essential commodity, utmost priority should be given.

Thanks & Regards
Senthil Murugan T
5/132 Main Road Avinashi 641654
[protected]

It is realy surprising that though Indian Oil is getting involved in foreign countries, but it cannot yet see to it that its own backyard service exists. We have the misfortune of being in Gurgaon, the so called ideal state of Haryana. Further misfortune of being consumers of indane and Sone pe Suhaga, registered with Golden gas gurgaon. The place runs in complete chaos. Fully at the whim and fancy of the staff/owners. The refill can be given at any time obnly after repeated visits. The booking date has no meaning what so ever at all. I have written emails to Dy. G.M. as well G.M indian oil, but apperently they r waiting to get a Bharat Ratna before they start initiating any action. SOMEONE PLEASE HELP
Pradeep

It is realy surprising that though Indian Oil is getting involved in foreign countries, but it cannot yet see to it that its own backyard service exists. We have the misfortune of being in Gurgaon, the so called ideal state of Haryana. Further misfortune of being consumers of indane and Sone pe Suhaga, registered with Golden gas gurgaon. The place runs in complete chaos. Fully at the whim and fancy of the staff/owners. The refill can be given at any time obnly after repeated visits. The booking date has no meaning what so ever at all. I have written emails to Dy. G.M. as well G.M indian oil, but apperently they r waiting to get a Bharat Ratna

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029

Ref:- Non- delivery of LPG cylinders by M/s Vaishnavi Indane Service, Sharma Market Dhurwa, Ranchi-834004


I am resident of Singh More, Vikash Nagar, Road No.8, Hatia, Ranchi-3. Our indane gas distributor M/s Vaishnavi Indane Service, Sharma Market Dhurwa, Ranchi-834004, The distributor treat us arbitarily and dictorily saying that there is no stock .I have booked my gas cylinder since 23.06.09, my booking no.is 5358 dtd.23.06.09 one of my uncle booked cylinder in the same date his booking no.is 5359 dtd 23.06.09 but till date no cylinder have been delivered to my home.We are facing lot of problem of booking and delivery of gas.They always tell we will take your booking after 15 days of last delivery.Phone no. given by them is[protected] is always busy and endless hold.Pl. take our matter seriously.

My address is
Singh More, Vikash Nagar, Road No.8, Hatia
Ranchi-3
My consumer no is- VI 13287/ and My uncle consumer no. is VI-39405
phone no[protected]

Dear Sir,

I am Mohd.Shakeel resident is, 85- Faithfull Ganj, Cantt KANPUR-208004 Our indane gas distributor M/s Kanpur Gas Service, Mall Road, Kanpur.The distributor treat us arbitarily and dictorily saying that there is no stock .I have booked my gas cylinder since 13.07.09, my booking no.is 30962 dtd.13.0.09 but till date no cylinder have been delivered to my home.We are facing lot of problem of booking and delivery of gas.They always tell we will take your booking after 25-30 days of last delivery.Phone no. given by them is[protected]Pandit, Khan & Mudir -Staff of Kanpur Gas Agency, Mall Road, Kanpur) is always busy and endless hold. after many tries the says there is no stock in my agency and says if you are in hurry then go refill your cylinder from black otherwise we will cut your connection from my agency, mostly the gas weight less.Pl. take our matter seriously.bcoz Our Holy Month RAMZAN has been started, so there may be held alots of problem in cooking for a house wife/ladies.
So, Sir Just take action and Please take our matter seriously.

My Consumer No- 30962

Thanks & Regards

Mohd.Shakeel
85- Faithfull Ganj,
Cantt. KANPUR-208004
(M) [protected]

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029

Ref:- Non- delivery of LPG cylinders by M/s Vaishnavi Indane Service, Dhurwa
SIR,
I am a retiared H.E.C emply my gas was booked on 29-11-09
my when I ashaked for gas in agency I was sockes to see that in
their computar it was delivered on 12-12-09.here I am FACING GREAT TROUBLE WITH MY FAMILY FOR GAS and people are
giving false information to department what type of practice it indicates! kindly look into the matter my consumer no is vi -08968

Its happening across with Indane Customers

Sub: Extra money claimed in the name of inspection and forcing customers to buy private product (else LPG refill delayed) by gas agents supported by area manager, IOC, Chennai.
Ref: LPG Consumer Connection No.16680 Venkat Gas Agencies

Six months back a person from Venkat Gas Agencies called on us saying that he should check our connection. He got a match box from us lit the stove and after five minutes took a questionnaire filled it and claimed Rs.80.00 as Service Charges. Since, there was no service involved in that justifying the claim, we refused to pay. He immediately said that, we have to buy a tube (hose) from his agency with brand name Suraksha LPG hose; otherwise he will mark the questionnaire with statement saying that the tube is old. Since we bought the tube with five year warranty some two years back and it was sturdy and not having leaking problems we were shocked at his threat, and let him go without signing the questionnaire. We made a complaint to IOC over phone spending several call charges. The Area/Zonal manager (a lady) told us that we have to pay the service charges of Rs.80.00; and added that since the checking was not done during the previous year they charge two years charges. So, the service or checking was not the intention but collecting Rs.40/- per month under some head is their motive and apparently the IOC and its zonal/area managers are hand and glow in the show.

After this incident, we checked with our regular service person and replaced the existing tube even though it was sturdy and within the warranty period. We bought it for Rs.160/- (MRP is Rs.170). It has a Product Warranty for 5 years from the date of manufacture but IT DOES NOT have any record of the manufacturing date. But it says that we should preserve the warranty safely. Only the cover states that the product was produced during 06 2007. People will miss the cover and the print on the hose will erase while cleaning the kitchen top.


Now, just after six months, the gas agents once again say that we have to service our stove. Since we refused they delay our refill supply even after their assured five days. Since I am working in a distant place I tried to contact the area manager several times and wasted a good deal of call charge and finally spoke to a person who claimed as the next to the Area manager at No.[protected] ext.300. That person told me “you should fight with your agent and get the refill delivered”. Is this the righteous answer? Is this the purpose you are running a branch at Chennai to manage the LPG gas supply?

On enquiry I learnt that Suraksha Brand was manufactured in a company owned by retired senior staff of Indian Oil Corporation Ltd. By virtue of their influence in IOC they are using statements on the on the cover as “Indane Recommends” etc. The consumer bills as well as IOC staff advocate its usage. At the same time, they don’t say that it is a product of IOC. So, IOC’s goodwill is being used for promoting a private company. If Suraksha is the only safe hose then why other brands (they too carry ISI/ISO certification) are permitted in the market?

Please note that the Agencies are misusing their role and claiming extra money for no appreciable service. This undemocratic act is supported by IOC high officials in its Chennai branch. The government is giving good pay to its staff but still they are prepared to suffer the public in an undemocratic way.

P.KARTHIGAYAN,
Chennai.

Bad Service
Dear Sir,
my father is a LPG Indane Gas customer with Andal Gas agency, Nannilam, and my consumer number is 14830.i have only one cylinder, after 21 days the last refill is in finished stage.so I make the call for booking a refill. our distributor never keep the telephone in order first of all. they donot lift the phone for so many times. And then i booked for a refile on 28th October 2009 over phone. They replied that they will Distribute with in a week. But after a weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 5th oct 09.they informed me that your cylinder is deliveried, but they do not delivered the cylinder.they sold in block for cars and hotels. In person I explained the things to the agency and my 1 cylinder are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all Andal gas agency consumers. Please take necessary action.

Dear Sir,

I being the senior citizen, complaint for. the supplier is
Engineering Gas Service, Sector 14, Ghaziabad.Uttar Pradesh. My Customer No.E-13329.

I booked for Gas cylinder thru a call, but they did not supplied the Gas cylinder i.e. only after 15days of booking. When I inquired about my booking they said there was no such cyliner book, we have to re-book the cylender, after the enquiry the cyleinder was booked for us and was deliverd with in three days to some one else for black For our family One Gas sylinder is required after every 27 days to 30 days. If, such type of delay/black in supply occuers, there is no use of having additional cylinder . Kindly take necessary actionagaint the Supplier. This is the problem of all the consumer the sullpy is being black marketed by the agency to the hotels & other LPG vehical users for black.

Tripta Bhanot,
R-13/26, Raj Nagar,
Ghaziabad, Uttar Pradesh
(M) [protected]