Indian Oil Corporation [IOC] Complaints & Reviews

SIR,
Last month, I had booked a cyllinder with INDEN GAS Deesa (B.K.) Gujarat. My consumer number is 6215. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used filthy language against me. I request you to please...

My Address & Contact No.
Mr. Paresh Kumar Gunvantlal Panchal
C/o. Amrutlal Khasetiya
N. R. Park
Deesa (B.K.) Gujarat 385535
Tel.[protected]
Email ID = [protected]@yahoo.com

I had visited one distributor of INdane Gas service, at Chandigarh Road Ludhiana named AVTAR FLAME Centre, for activation of transfer connection of LPG. On submitting my papers to the agency, the owner of the agency asked me to come after 5 days, for the connection papers and then he will give the cylinder. On my request to process my case at immedieately as it was a transfer connection only and not new connection, and i dont have a LPG at my place for cooking, the owner refused again and said Come after 5 days only otherwise you may leave without connection. It is very difficult for the family to surviuve without LPG for so many days. Also it is very difficult for a service class person to take leave again and again from office, to move behind these agencies for our basic needs.

Previously also i had got my connection transferred to some place, and i got prompt service on the same day, that too with all the proper system being followed.

This agency " Avtaar Flame Center" is harrassing the customers at his own beheast. Some other customers were also pleading to the owner for some or the reason, to which he had a deaf ear.

This agency shall be taken to task for this kind of behaviour.

BY SPEED POST

TO : DATE : [protected]

KHWAJA GARIB NAWAZ INDANE GAS SERVICE,
Behind – ABES Engineering College,
NH-24 Vijay Nagar Byapass Road,
Ghaziabad-201 009 (UP)
FIRST NOTICE

KIND ATTN : MR. A. SIDDIQUI. OWNER
SUB : COMPLAINT AGAINST MISBEHAVIOUR & POOR SERVICES

Dear Sir,
Enclosed herewith please find a copy of First Notice along with all correspondence where you & your respective Indane Officials have been failed to respond in writing even a single time which clearly indicates that you accept all the facts and have nothing to say in your defence. The telephonic response given by your unsocial elements on your behalf, are being taken as threatening to the undersigned.
This First Notice is being served upon you to send your clarification, if any within the stipulated notice period of Twelve days or within Twelve days from the date of receipt of this notice, as to why a legal suit should not be filed against your agency in the Hon’ble Court of Law under the provisions of Consumer Protection Act.
Thanking you,
AshoKSharma
Ashok K.Sharma &
All suffering consumers(LPG),
Shivpuri, Ghaziabad (U.P)
‘Complainants’

Encls : As above





BY SPEED POST

TO : DATE : [protected]
THE CHAIRMAN & MANAGING DIRECTOR,
INDIAN OIL CORPORATION LIMITED,
INDIAN OIL BHAWAN,
G-9, ALI YAVAR JUNG MARG,
BANDRA (EAST) BOMBAY FIRST NOTICE
KIND ATTN : MR. R. S. BUTOLA, THE HON’BLE CHAIRMAN
SUB : COMPLAINT AGAINST LPG DISTRIBUTOR- M/s KHWAJA GAS AGENCIES, GHAZIABAD (UP)
Dear Sir,
Please find enclosed herewith the hard copies of our following long correspondence made with regards to complaint against our local Indane LPG distributor- M/s Khwaja Gas Agency, Ghaziabad :-
(1) Copy of our complaint dt.15/2/2011 sent to Mr.R.K.Verma, CAM, of your Noida Office.
(2) Copy of our reminder dated 25th Feb.2011 sent to Mr.R.K.Verma, CAM of your Noida Office.
(3) Copy of complaint dated 01/03/2011 sent to Mr.Satwant Singh, CE,Director,Bandra(E) Bombay.
(4) Copy of reminder dated 08/03/2011 sent to Mr.Satwant Singh, CE Director, Bandra(E) Bombay.
(5) Copy of complaint dated 14/03/2011 sent to the Hon’ble State Minister of Petroleum, UP.
(6) Copy of telephonic responses of Mr.Rajat Juneja, Gzb & Mr.R.K.Verma,Noida sent to the Hon’ble State Minister of Petroleum, U.P.
(7) Proof of distributor’s harassment to the consumers and dictatorship is clear from the negligency and non-responding attitude of the above Officials of Indian Oil Corporation.
(8) A proof of blackmailing of gas can also be seen from the individual statement of our bookings and deliveries received for the past one year. It is also very clear from the recent supply of last month of February,2011 which could be booked on 21st Feb.2011 and received on 2/3/2011 i.e. after 36 days of previous supply, and Mr.Rajat Juneja says that it was made well in time of four days.
(9) For this month of March, the booking could be made today only after following regularly from 22nd March,2011 and it is again confirmed by the above dealer that delivery will be made after 10-12 days means not before 38-40 days which should be within 20-21 days as per IOCL rules.
10) The above improper supply is itself a proof of blackmailing our rightful gas, you may check the statement of supplies.
Since, your honourable officials have been failed to respond us and to take action against the above rude and more corrupted distributor, it is clear that they accept the facts of our complaint and have nothing to say in their defence. It is once again requested to clarify the reasons, if any, within Twelve Days of this first notice, as to why the legal remedy should not be filed in the Honourable Court of Law under the provisions of Consumer Protection Act, against the above LPG distributor and all above Officials of IOCL who have been favoured him and not responded to the complainants deliberately.
Yours Faithfully,
AshoKSharma
Ashok K.Sharma &
All suffering consumers(LPG),
Shivpuri, Ghaziabad (U.P)
‘Complainants’
Cc to: (1) Mr.Satwant Singh, CE Director, IOCL, Bandra(E) Bombay.
(2) Mr.R.K.Verma. CAM, IOCL, Noida (U.P)
(3) Mr.Rajat Juneja, Area Manager, IOCL, Ghaziabad (UP)
(4) M/s Khwaza Gas Agency, Dundaheda, Ghaziabad (UP)




TOP MOST URGENT
TO : DATE : [protected]
THE HON’BLE OFFICE OF THE STATE MINISTER,
MINISTRY OF PETROLEUM & NATURAL GAS,
LUCKNOW (UTTAR PRADESH)
KIND ATTN : SHRI R.P.N.SINGH (MINISTER OF STATE)
SUB : DICTATORSHIP OF M/s KHWAJA LPG INDNE GAS AGENCY, GZB
Dear Sirs,
I highly appreciate your priority to my matter, the response received from two officials of IOCL Mr.Rajat Juneja(Gzb) & Mr.R.K.Verma(Noida) over my mobile, are stated below:-
(1) Mr.Rajat Juneja (IOCL-Gzb) called me up two times over my mobile on 17/3/2011 at 20:43 stated that he has already warned and taken action against M/s Khwaja Agency and assured to deliver a copy of action to me. He told me that he has checked my statement of gas deliveries which was proper and well in time. He furiously asked me to provide any proof of black-mailing of gas and I told him that improper supplies to its’ respective consumers is a very proof in itself. If we consumers are not getting proper rightful supplies in time and company is supplying it proper in time, where gas is going, is it not blackmailing? Usually, I was responding him in English, perhaps on this only, Mr.Rajat Juneja spoken to me very rudely, don’t speak hardier, the words are – “You must be aware that you are talking to an Officer, you don’t know how to talk to an Officer, You have no manners of talking …. Baat Karne ki tameej Nahin Hai & disconnected the call… (you may recall this conversation from airtel, if required).
(2) Mr.R.K.Verma (IOCL-Noida) called me over my mobile on 19/3/2011 at 12:43 PM and asked repeatedly very as what was the complaint, means he is still not aware of the complaint which clearly shows his negligency as the First Complaint in writing was made to him only but he never paid attention to it and simply forwarded to Mr.Rajat Juneja, Gzb. who also not paid any attention to it. I requested to Mr.R.K.Verma to go through my First Complaint dated 15th February,2011 which was self explanatory. On this Mr.R.K.Verma, expressed again, it means I wanted the solution in writing only which was answered in yes by me.
From the above conversation, it is clear that both of the above officers of IOCL have deliberately not paid attention to our complaint and in fact instead of taking action against above dealer, they are favouring
& supporting him which clearly concludes from their unfair teleconversation with the complainant.
I have deputed a team to collect some proofs of blackmailing the gas, which would hopefully be submitted very shortly and I humbly request your honour to take immediate action against the above dealer by cancelling his Licence and also do penalize the officials supporting him.
Thanking you,
Yours faithfully,
AshoKSharma
Ashok K. Sharma (Conn.No.K-1855) &
A All suffering consumers of Indane LPG,
Shivpuri, Vijay Nagar, GHAZIABAD (UP)
Mobile : [protected]/[protected]
Copy to : -Hon’ble Ministry of Petroleum & Natural Gas, Delhi -Hon;ble Central Vigilance Commission, Satarkata Bhawan, Delhi
-Mr. Satwant Singh, CE-Director, IOCL, Bombay - Mr.R.K.Verma, CAM, Indian Oil Corpn. Noida (UP)
-Mr.Rajat Juneja, IOCL Ghaziabad (UP) - Public Grievance Cell - For information
- Total TV/Sahara Times/TOI (for their records) -All Suffering Consumers, Shivpuri,/VijayNagar Gzb(UP)


TOP MOST URGENT
TO : DATE : [protected]
THE HON’BLE OFFICE OF THE STATE MINISTER,
MINISTRY OF PETROLEUM & NATURAL GAS,
LUCKNOW (UTTAR PRADESH)

KIND ATTN : SHRI R.P.N.SINGH (MINISTER OF STATE)
SUB : DICTATORSHIP OF M/s KHWAJA LPG INDNE GAS AGENCY, GZB
Dear Sirs,
I am extremely very sorry for disturbing you and wasting your precious time on such a very small issue, kindly excuse me for the same.
I regret to forward herewith a self explanatory correspondence with regards to our complaint against M/s Khwaja LPG Indane Gas Agencies, Ghaziabad.
From this long correspondence, you honour may see the negligency and carelessness of the officials of Indian Oil Corpn which doesn’t need any further clarification. They all are fully involved in the blackmailing of LPG Gas of we rightful consumers and that’s the only reason this dealer is not afraid of anything in harassing and misbehaving its respective consumers.
Instead of providing better services and taking care of all consumers in future, he is threatening me through some unsocial elements and police whose teleconversation with me has been saved as an important evidence for the honourable court of law, if required.
I, therefore, request your honour to take immediate necessary action against the above dealer by cancelling his Gas Agency Licence and provide us a copy of charge-sheet for the entire satisfaction of all consumers listed on the separate sheet. I do hope, your honour will pay attention and priority to our complaint.
Thanking you,
Yours faithfully,
AshoKSharma
Ashok K. Sharma (Conn.No.K-1855) &
A number of suffering consumers,
Shivpuri, Vijay Nagar, Gzb (UP)
Mobile : [protected]/[protected]

Copy to : -Hon’ble Ministry of Petroleum & Natural Gas, New Delhi
-Hon;ble Central Vigilance Commission, Satarkata Bhawan, New Delhi
-Mr. Satwant Singh, CE-Director, IOCL, Bombay
- Mr.R.K.Verma, CAM, Indian Oil Corpn. Noida (UP)
- Public Grievance Cell - For information

REMINDER-III
TO : DATE : [protected]
INDIAN OIL CORPORATION LTD.
G-9, ALI YAVAR JUNG MARG,
BANDRA (EAST) BOMBAY

KIND ATTN : MR.SATWANT SINGH, CE DIRECTOR
Dear Sirs,
Please refer to my complaint dated 1st March,2011 attached herewith.

It is regretted that in spite of my repeated requests, no action has been taken
against the defendant which clearly shows the negligency of your officials
deputed to control the corruption and blackmailing of LPG. It seems from your
silence over my long correspondence that these dealers of Indane LPG have been
harassing the consumers because of the looseness of the higher authorities of
the company only. No response and silence over my matter clearly shows that my
allegations/complaints against M/s KhwaJa Agency are true & correct and they
have nothing to say in their defence.
Under the circumstances, I have left with no option but to bring these
complaints into the notice of Hon'ble Court of Law under the provision of
Consumer Protection Act with a copy of all correspondence to the Hon'ble
Ministry of Petroleum. Therefore, I once again request you to take immediate
action against the above mentioned agency stating as to why legal action should
not be taken against them.
Thanking you,
AshoKSharma
( Ashok K. Sharma )
Conn.No.K-1855
And Consumers of LPG
Shivpuri, Vijay Nagar
Ghaziabad (U.P)
Copy to : Mr.R.K.Verma, CAM, Indian Oil Corpn. Noida
Public Grievance Cell - For information


To, Date :[protected]

Mr.Satwant Singh, Executive Director (LPG),
Indian Oil Corporation Limited,
Indian Oil Bhawan,
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai

Sub : Misbehave, Harassment & Non-Supply of LPG by M/s Khwaja Gas Agency,Gzb
Dear Sir,
A self explanatory correspondence regarding harassment and misbehave with the consumers' and non-supply of LPG in time by the above agency holder is being enclosed herewith which also shows the negligency and carelessness of your concerned officials.
It is regretted that inspite of repeated requests, your officers are still failed to take any appropriate disciplinary action against the above said LPG Indane Agency who has been harassing the consumers by misbehaving rudely. Beside this, the owner of this agency Mr.A.Siddhiqee has never been supplying
the gas in time. His telephones kept for booking remain always either out of order or permanently engaged at the time of booking caused of which the bookings can not be done so easily. Apart from it, the quantity of gas supplied in cylinder is also lesser and he clearly says that only 12 kg. gas is coming from the company, if you need full quantity, you may get your connection transferred
to some other agency.

Recently I booked gas on 21st Feb.2011 vide booking no.10151 after completion of one month of previous issue but regret till date I could not get delivery. This is not a single case of mine only but a number of consumers of the society are facing this problem regularly, I can submit a list of sufferers, if required.

Under the circumstances, I therefore request you to kindly look into the matter and take immediate action against the monopoly of this agency by canceling its' license and depute some other new distributor so that the entire suffering consumers may get proper and timely supplies of their respective demands.
Thanking you,
Yours faithfully,
AshoKSharma
( Ashok K Sharma )
Conn.No.K-1855
Shivpuri Vijay Nagar Bypass Road,
Ghaziabad-201 009 (U.P)

cc to : Mr.R.K.Verma, CAM, Indian Oil Corp. Noida - for information and necessary action pl.



REMINDER –II



To, Date : 25/02/2011
Indian Oil Corporation Ltd.
(Indane LPG- Complaint Section)
Noida, Distt: G.B.Nagar (U.P)


Kind Attn : Mr.R.K.Verma, CAM Noida E-Mail: [protected]@indianoil.co.in
Sub : Complaint Against Khwaja Gas Agency, Gzb


Dear Sir,

I regret to state your honour that the response given by you neither suffice my
dilemma nor solves the problem which is still lying as it is.
Your very unclear response shows your looseness and very flexible attitude
towards these Indane LPG Agency Holders caused they are not afraid of anything in
harassing their respective consumers. Their monarchic and rude behaviour towards
the consumers is liable to be penalized with the cancellation of their Agency
Licence.

Therefore, I once again request you to kindly take immediate disciplinary action
against M/s Khawaja Gas Agency, Gzb with a copy of it's charge-sheet to me
failing which I along with a number of suffering consumers will have no option
but to approach the honourable court of law under the provision of Consumer
Protection Act and a copy of all correspondence will be sent to the Head Office
of Indian Oil Corporation, Bombay. This is for your kind information please.

Thanking you,
Yours faithfully,
AshoKSharma
( Ashok K.Sharma ) &
Numerous Suffering Consumers
Mob: [protected], [protected]
E-Mail: ask.[protected]@yahoo.in



To, Date : 15/02/2011

The Managing Director,
Indian Oil Corporation Limited,
Indane Area Office, Indian Oil Bhawan,
A-1, Sector-1, 4th Floor,
Noida (G.B.Nagar) U.P.
Sub : Complaint Reg.Rude Attitude & Poorest Services of
M/s Khwaja Gas Agency, Dundahera (Vijay Nagar) Ghaziabad
Dear Sir,

I along with a number of consumers of Indane Gas connected with M/s Khwaja Gas Agency, Dundahera (Vijay Nagar) Ghaziabad are never satisfied with the bad attitude, dirty telecommunications and poorest services of this dealer. His telephone numbers given for booking remain mostly either not in order or always engaged. It is not so easy to book gas in a day or two time. sometimes it takes 3-4 days and beside this he never give delivery before one & half month and the cylinders supplied by him are also lesser in quantity. He clearly says that only 12kg Gas is being given by the company in each cylinder and he can't give delivery before one and half month, from the previous issue, you may transfer your connection to some other agency etc.etc..

For your kind reference, I booked my previous demand on 17th January,2011 vide their Booking No.8076 and could get delivery on 25th January,2011 only, that too after a regular requests to its owner Mr.A.Siddhiqee (Mob:[protected]) and delivery boy Mr.Shah Nawaz(Mob: [protected]). According to the previous supply, my booking is due after 25 days (as he says) but when I request for booking today on 15/02/2011 (after 29 days), Mr.Siddhiqee replied me very rudely that it cannot be booked before 25th February,2011 and delivery will be given within 10-12 days from the date of booking, if you need earlier, you may get transfer your connection to some other agency.

This all is happening with Indane Gas only and not with other like Bharat Gas, HP etc. because of negligency, carelessness and monopoly of such type of very rude & uncivilized dealers who are blackmailing, harassing not only consumers but also destroying the reputation of Indian Oil Corporation, an organization of high reputation.

I, therefore request you honour to take immediate disciplinary action against the dictatorship of this dealer and depute your vigilance team for a sudden and surprise visit of its’ godown to check its’ monopoly, blackmailing and rudeness in customer dealing so that the consumers can get their lawful quantity of gas and its’ delivery in time. Your cooperation and immediate action will be highly appreciated in this regard.
Thanking you,
yours faithfully,
AshoKSharma
( Ashok K. Sharma )
Connection No.K-1855
127/3, Shrikrishna Nagar(Shivpuri),
Vijay Nagar Bypass Road, Ghaziabad-201 009
Mobile : [protected], [protected]
E-mail : ask.[protected]@yahoo.in

Cc to : Head Office, Bombay - For information & necessary action pl.
Directorate (Safety)- Indian Oil Corp. New Delhi

My name is shinod I am from Ernakulam Kochi, I am one of the consumer of INDANE LPG, consumer no is 29448 registered with VIMAL GAS, PALLURUTHY KOCHI. The problem is always they delivered my refill gas cylinder very late more than 30 days, when i make a call to their office the person who attend the phone reply me it will b delivered to u this weekend or next week,because Indane give us only some load to deliver,Then I reported the problem to INDANE gas officer i will get my refill pack very next days, every month it happening. The agencey doing the same thing to other customers. what is the solution for this bad service

my LPG(Kitchen) gas connection no is m -2271 with abhinav gas service(Indian oil petroleum dealer),Karnal(haryana)
I am facing lot of difficulty in getting booked gas cylinder for refilling.
The telephone is always busy of the said dealer.when this time i got success they said 20 days gap for filling required. after 20 days phone remained busy for two days,i went there to drop slip in letter box . box stand removed. at counter , they took my slip for booking. when after 15 days i did not receive delivery at home .i contacted on phone they said there is no booking we are booking todayonly for gas delivery wait for 10-12 days more. if there is any complaint come with copy. i said i m in service it is not possible to visit office. after 2/3 days of persuasion on phone i was given mobile no of the owner who til date not bothered to pick phone.
please intervene to get me supply of filled cylinder at home as i m out of gas
Plz advise dealer. to amend /improve the style of booking

I'm Anita Sinha from hazaribagh. I'm taking gas cylinder from TUSHAR AGENCY. I live in SURESH COLONY, GIRIJA NAGAR, BEHIND HOLY CROSS. Rule of agency says that they will deliver gas cylinder on time -ie- after 7 days of the number we put in agency. But the distributers sell the cylinder in black and compell us also to take in black, since they deliver our own gas cylinder after 2 months.
kindly help me out

Ref: Consumer No. 834 of M/s Pioneer Cons. Co-Operative Society Ltd.
Consumer name: Mina Debi mishra


This is for the kind information to The Concerned Person we have booked our gas cylinder on 15.03.2011 and now today (17.04.2011) we are yet to get delivery inspite of our several visit tio their office they are unable to give justified reason. One of the biggest reason citing by them is that they have in adequate labour to make smooth supply, however it not understandable what the hell smooth supply mean???? In the last month also they didnt supplied to our resi infact they just raised their hand and we had to brought the cylinder at our on cost. Their delivery man are still black selling cylinder inspite of our several complaints. Other service provider are however giving delivery after 15-17 days.

Herewith just seek kind attention of higher authorities to get rid of such dealer.
Contact no of dealer: 26649494.


Regards.
Mina Debi Mishra
[protected]

I'm a LPG consumer with naik Gas Services, adilabad ,andhra pradesh. Customer no is -7138.
costomer name is gatika.sudarshan,he is my father.he is death on[protected].from 2004 onwords my asking to gas agency pls transfer the connection in the name of my mother.but they are not doing.
i submiting this certificates.
An application with details
Documents giving proof of relationship,
Death Certificate...

Date 16/4/2011.
Indian oil coporation.
gujarat state office
ahmedabad aq.
distributor
santosh gas service
d/100 kamdhenu complex
panjra pole cross road
ambawadi 380015.
ahmedabad gujarat
SUB- LPG cylinder
Dear sir,
I Mr James Chacko Ayrate
consumer no 91019057
This to inform u that i have purchased lpg cylinder from santosh gas service on[protected] he told within six mnths i will receive the second cylinder but till date not received ,instead of continous remeinder he still remains adamant and do not respond .now i m left with one cylinder and if that is finished he doesnt supply in time and my kitchen remains empty for weeks.This is happening since 1yrs.
plz do needfull.

Regards,
James Chacko
[protected]

My consumer no.G16798 with the Gorang Gas Agency, Model Town Hisar. I have booked the Gas on dated 05.04.2011 but I have not received the Gas cylinder after even ten days i.e. till date. This type of service held before many times. All the consumers of the above gas agency are facing lot of problems due to the bad service of delivery. If consumer ask about the delivery time they don't give any sufficient response. we have tried to make the call so many times in their office but they did not attend the call.
Please take necessary action on this matter.

The Gas agency "Hari Singh Gas Service" is not reachable on phone for making gas bookings...they are not serving their client in professional manner, the operator who books the gas speaks to the customer in very unprofessonal manner.

I have Indane Gas connection at Alaka, Bhubaneswar Depo.

I had booked for a Indane gas cylinder for re-fuelling at the Indane Gas Depo Alaka, Bhubaneswar on dt.19.03.2011 vide booking no-1725.

I am yet to receive the said refuelling.

It is a regular practice of the Alaka Depo of Indane Gas to supply gas minimum one month delay and they never receive booking over phone.

All the Indane Gas customers at Alaka, Bhubaneswar are suffering the same problem regularly.

Actions may kindly be taken to

There is a facility provided by every gas agencies to get the requrement of gas supply booked over phone, but here in kanina there is indane gas agency where the phone line always goes busy because the probabiy keep the reciever of their phone dislocated from its proper place.Kindly take the action in that case.My number is [protected]

I have no doubt that the petrol station M/s Kapoor Auto Service Station ( of INDIAN OIL ) located at the Patparganj Society Area is cheating its clients. Earlier too this petrol pump was shut down due such similar reasons.

I am sure that the diesel / petrol being given is lesser in quantity than the payment taken.

I get diesel filled from various petrol stations and get it filled when the car indicator reaches a particular mark. Also I get similar amount diesel filled so I am very sure about how much should be filled.

My indane gas distributor is golf green gas service. Gas booking has to be done through [protected] where the IVR system tells us how to book refill. After going through the necessary menus and options, the system says "we are unable to process your request, please contact your distributor." This happened twice and then I was forced to contact the distributor who refused to book refill over phone. I had to go all the way to distributor's office and book refill manually. The company should properly program the IVR system and save us from this sheer harassment.

Dear Sir,
I book my refil through internet by Tomogas on 28th March 2011, my booking no is 14,
but my local Indane gas dealer refuse my booking & not give me delivery.
Dealer Name- Balotra Gas Service, Phone No. [protected].
Consumer Name- Smt Vidhya Devi W/o Laduram
Consumer No. 8805

Dlayy in Gas Delivery
I have Booked a Gas Cylinder on 9/3/2011 on web . My consumer no. is 12235. Every time, I visited the agency, it was told that the gas cylinder will be delivered tomorrow. But till date I did not get the cylinder.

Connection Number 13104 o[censored]rvashi Enterprises Gurgaon.

Leak reported with smell in kitchen . No action inspite of 3 reminders spread over 7 days. When smell became very intense , reported matter afresh to Urvashi Agency on April 12. 2011. Over 3 hours later, there is no response.

Shameful service for a complaint with serious consequences.

Sending a separate complaint to Chairman IOC as well.

Dear Sir/Madam,

This is to complain you that I am observing since a long time that partially filled Gas cylinder is supplied to me. This time I weighed the cylinder and I found that there is loss of 4 KG gas. Now the total weight is 27 kg which should be 31 kg. Please do the needful because many consumer facing this problem.

Regards

Dr Tokeer Ahmad
Consumer No. 15640 (Sukhdev Vihar Gas Services)br...

Location - Imperial Petroleum Gas Station - Sr. No. 60/40, Mundhwa, Ghorpadi Road, Pune

Description:
I asked the attendant to fill Rs 1000 petrol. I came out of the car and looked at the meter reading. He distracted me and finally showed a zero on the pump meter.
Immediatly, he distracted me by pushing the bill and some Indian Oil card which had no meaning.

I realized that he had reset the meter reading to Rs 1000, though it was zero litres in the quantity. I was CHEATED.

I don't know as how to fight back as what is the proof.................I already had some petrol in the car prior to filling.
The CAR fuel reading also showed that the petrol was filled only for Rs 500 and NOT Rs 1000.

COMMENT: I realized at the pump itself and even spoke to the attendant that the quantity is less.
However, I did not shout as I thought that I could be wrong.

BUT I STRONGLY RECOMMEND THAT EVEN IF YOU FIND SLIGHT ISSUE, PLEASE SHOUT AT THEM AND CREATE A SCENE. THIS WOULD ONLY SOLVE THE ISSUE IF EVERYONE STARTS FIGHTING AND DO NOT GIVE THEM BENEFIT OF DOUBT.


I am writing at this Forum. I know my post would be helpful for the fellow members who would get cheated in future and would search for related information.

However, is the Consumer Forum or any other Agency looking at these POSTS?????????
OR, are we just venting out without any GAIN?

Mail ID: [protected]@yahoo.com