Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
I am a LPG Indane Gas customer with G.S. Enterprises Gas agency, 2970, Shalimar park, Extn. Bhola Nath Nagar, Shahadra, Delhi - 32 and my consumer number is 34911. I have booked for a refile on 1st March 2011 over phone. They replied that they will Distribute with in a week. But after 2 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them but they didn't pic my phone. I want inform you another thing that they are sell the cylinder as a black. This is the think not only happen for me but all G.S. Enterprieses gas agency consumers. Please take necessary action.

Dear Sir,

I am Indane LPG gas consumer, The dealer/distributer in my area is M/s Balaji Gas Agencies, Faridabad. my consumer no is 7472 with them.
My complaints are,
1. The phone for booking of cylinder is not picked up at the agency until you make 15-16 tries with full ring length.
2. The agency staff is highly arrogant and you are sure of a misbehaviour from their side if you try to book the cylinder.
3. The cylinder booking is not done by them untill 1 month is complete which is in complete violation to instructions of Ministry of Petroleum (letter addressing such issue is attached with the mail).
4. It is now more than a month and the agency has refused supply of cylinder within 2 days and said they would do only after 7 days.
5. Interestingly this act is intentional and agency owner deliberately ensures that the consulers run out of stock so that he can sell the cylinder in black (obviously at much higher rates) through some other contact no.
We are fed up of this agency and request you to kindly intervene else I do not know how many others are victim of this ordeal.

Jay Bardhan
Flat no-207 Lalleshwari Vatika
Sector-21D Faridabad

Dear Sir,
My Consumer No. is 46061, I have booked a cylinder on 15th of February and till date 10th March, 23 days have passed I am still waiting for the cylinder.
My repeated requests have gone to deaf ears.
My gas agency used to be Alka Co-operative(Unit-1, Bhubaneswar), without my knowledge they have transferred my name to some “Global Gas Distributor” situated in Khandagiri. On enquiring this issue with Global Gas Distributor, they say they didn’t receive any intimation from Alka Co-operative about this and hence would not give us the cylinder. Alka Co-operative too is denying the fact that I am enlisted to them.
There is also a rumour going on that these people sell gas in black and to avail one I too have to go through the Back door.
Please suggest what should I do and how to avail gas without any hassles. This is not only my case but is happening with some other customers too.
Hoping for the needful done.
Thanks and Regards,
Paresh Sahoo
Contact No. [protected]

co B.C. Sahoo
Plot no. 12/A
Asiana Plaza,
Near Cosmopolis Building
Khandagiri,751030
Bhubaneswar.
Orissa

To,
The M.D.
Indane Gas
Sir,
I kindly want to inform that i am a consumer of JAI GURU INDANE GAS AGENCY, MOKAMAGHAT, DIST:PATNA (BIHAR).
This is not a complain of only me but these are the problems and difficulties of general consumer of this agency:
1.They provide gas refill with less weight.
2.The concerning staffs misbehave against any complain to him.
3.they donot book for refil by phone.
4.there is no home delivery at time it may take 1 month or even not after this.
5.If anyone say them that we can complain ,then they warn us because they have contact with local GUNDAS.
Finally we want to say that please respond as soon as possible.

respected sir,
i am customer of suraj gas service(near milan cinema),kharkhoda.my customer id no. is 8909.
sir,everytime when i m in the requirement of a refilled cylinder,they dont respond well and the legal duration to get a cylinder is 30 days but me and all other customers of the same agency get the refilled cylinder after 60 or more days.this is injustice to all o[censored]s.
sir i want my refilled cylinder in time and also a strict action against the owner of gas agency who is involved in black marketing of the cylinders.
please take the serious action against them.

I GOT MY HP GAS TRANSFERRED FROM CHANDIGARH TO KHARAR AND HP DISTRIBUTOR DIRECTED ME TO GEM GAS SERVICE (INDANE DISTRIBUTOR), NEAR BUS STAND KHARAR, DISTT. SAS NAGAR.

COMPLAINT AGAINST: GEM GAS SERVICES KHARAR & PUNSUP GAS SERVICE, KHARAR, IOL OFFICIALS, CHETAN.

THE DISTRIBUTOR HAS FOLLOWING EXCUSES:
1. HE DOES NOT HAVE STATIONERY
2. HE HAS WAITING LIST OF 25
3. HE DIRECTED ME TO ANOTHER AGENCY, PUNSUP AT KHARAR.
4. PUNSUP GAS AGENCY HAS SAME PROBLEM OF STATIONERY NOT AVAILABLE
5. PUNSUP GAS AGENCY DID NOT PROVIDED NO. OF SALES OFFICER/ DEPOT OFFICE
6. PROP OF GEM GAS SERVICE IS VERY RUDE IN TALKING TO LPG CONSUMER AND SAID YOU SHOULD HAVE SPEAK TO ME BEFORE GETTING GAS TRANSFERRED FROM CHANDIGARH. HE HAD NO ANSWER HOW WE WILL COOK FOOD WITHOUT GAS CONNECTION
7. NOT WILLING TO ENTERTAIN CONSUMER PROPERLY

ON CALLING MOBILE NO. [protected] OF INDANE SALES OFFICER, CALLS GETS DIVERTED TO VOICE MAIL BOX.

ON CALLING CHANDIGARH COMPLAINT OFFICE NO.[protected], THE PERSON SPEAKIN ON PHONE DOESNT WANT TO LISTEN ANYTHING.

ACCORDING TO HIM STATIONERY WILL BE SUPPLIED ON TUESDAY/ WEDNESDAY IE.15/16-MAR-11.

VERY UNCOOPERATIVE AND UNPROFESSIONAL ATTITUDE OF IOCL - INDANE OFFICIAL.


COMPLAINANT:
HEM CHAND THAKUR
FLAT NO. 23-C, SBP HOMES
VILL CHHAJUMAJRA,SECTOR 126
GREATER MOHALI,
TEHSIL KHARAR, SAS NAGAR.
MOBILE NO. [protected]

Dear sir/madam
Your employee do not home delivery of LPG gas.This issue is continue when i purchase indian LPG product.Your employee mr. KAILASH bring the the LPG gas from agency but do not give to customer.He takes 50 rs extra of home delivery but for he do not give LPG gas.Then we talk for complaint against of him then he told all officers are my relative.We are getting problem for cooking food.we request to you for immediately take action on issue.We think mr.kailash all LPG gas sales in black. MY LPG GAS no is S/27518.Agency name indian oil R.R.S.K.V.S AND AGENCY CODE IS 3232.

Sir,
i've a compalint against pooja gas service working for indane gas service in kurali. i've got the letter on 16 feb. 2011 but they r not issuing me a new connection. they r saying that there is not issuing papers with them and it is from last 25 days .. it is very irritating to call them again n again to ask " have they got the issue papers" but every time the answer is the same... wait for 3-4 days... the isssing period is within 15 days but u can see 10 days are passed after that timealso.

M/s G K Indane gas service Bagalkot are habitually supplying gas cylinders with great delay. The shop opens irregularly and one has to visit at least three or four times to book the gas. The gas cylinder is never supplied in time. My consumer No 03153 was booked on 6.1.2011 and delvered on1.2.2011 after 8-10 visits and lot of shouting in the office. Next booking was on 17.2.2011 and cylinder was delivered today 9.3.2011 once again after a big show of shouting in the office. Similarly consumer No 00802, the booking was made on 28.1.2011 and the cylinder is not yet delivered. Another consumer No 01034 the booking was made on 10.2.2011 and no delivery till date.
Will you take immediate steps to see that regular and in time supply is ensured to consumers.

DEAR/MADAM
I HAVE AN INDANE GAS CONNECTION ON 27.10.2009 AT M/S PANCHABATI GAS AGENCY CODE 124472 , MALKANGIRI, ORISSA. MY CONNECTION NO IS P-7503 AND SV NO 001051.
I HAVE BOOKED FOR REFILLING MY CYLINDER ON 2.11.2010 BUT I HAVE NOT GOT REFILL CYLINDER TILL DATE WHILE I AM CONTACTING THE AGENCY REGULARLY SINCE LAST 20 DAYS.

TTV NO.[protected] DT 3 MAR 2011Wednesday, 9 March, 2011 6:37 PM
From: "sarangan srinivasan" <[protected]@yahoo.co.in>View contact detailsTo: [protected]@indianoil.co.inDear Sir

I am a senior citizen of 69 yrs old. I shifted from Mayapuri to Dwarka recently and I obtained
from the existiing Gas Agency of Premgas Services,Harinagar,New Delhi the above TTV
and I approached the JAI JAWAN GAS AGENCY AT Dwarka. Both of them saying the above
TTV has been handled centralised by IOC and they have not recd any confirmation of transfering the above TTV. I am running to pillar to post at this retired age. Hence request you if you are the person concerned to look after this or else you may forward to the respecti ve concerned.

I am awaiting your favourable reply.

My present address: 2301,Ashoka Enclave,Plot No.8A, Sector 11 Dwarka
Tele No.[protected] Landline: 45553687.

S.Sarangan
149-A DDA Flats
Vikrant Enclave
Mayapuri
New Delhi-110 064
Tele:[protected]
M : [protected]

My self Ritesh Verma having the connection no. 16123 it is disconnected due to the non booking of any bottle during six months. I have submitted all the paper for activation of the connection 20 days ago but till date it is not activated. when I inquire about it then there is no reply.
Authorized dealer is Mahindra Gas Agency
located at Dhoraji Station Road Rajkot-360410

And i am facing problem for collecting the bottle.

I (Tara Chand Sharma) hv gas connection no-5430 of Indane gas co. (Shree Dershan Gas Service , Meerut PallavPuram) complain is tooooo much delay in gas cylinder delivery its upto 60 days too. I book on[protected] bt not recvd up to till date after many time contacts ..plz take necessary action plz

All The Phone no of my gas Agency m/s sehrawat gas Service( indane gas ) are out of reach are [protected], [protected], [protected]. after that I booked my gas on voice portal service of indane gas at [protected] on 27/02/2011 but today on 08/03/2011 i don't got any gas .

These days, some frauds are roaming around in the city in uniform of indane gas suppliers to cheat people thus harming the image of indane gas. factually. this type of crime cannot happent without the involvement of any of your staff memebers.
therefore I,on the behalf of all the consumers, request you to look into the matter and trap the crook as early as possible.

I am an Indane Consumer and my consumer no. is 74283. I am being serviced by Cooking Gas Agency, 3A, Malavia Avenue, I Street, Thiruvanmiyur, Chennai-600041. My problem relates to leak of gas from the cylinder. When I replaced the empty cylinder with the new refill today morning, I could smell the leak of the gas. I had contacted the gas agency in this respect in the morning itself and informed them about the leak. They replied that since they had only one technician to attend a spate of similar cases, and since my wait list no. was 112, my complaint would be attended to as per the number sequence. I then tried to contact the Indian Oil Emergency no. [protected] several times, but either the number was found continuously engaged or switched off. I tried calling various customer care land line numbers of Indian Oil, but to my dismay, all the numbers were coming as engaged or at times, there was no response at all. The net result is that there is no cooking happening in my house right from morning, and we had to resort to buying our breakfast and lunch from outside. The problem is remaining unattended even as of now and going by the state of affairs, it might not be resolved even today.

I just can't understand why Indian Oil, our Indian MNC and Navaratna, is so lagging behind in customer service. The consequences of a gas leak need not be emphasised, since every one is aware of it. The apathy of the people manning these emergency numbers is what is to be concerned about. I call upon the concerned authorities to look into this matter with all seriousness and redress my grievance without further delay. Also adequate steps may be initiated to ensure that quick response is available to consumers on such instances of gas leaks as and when reported.

Sir
I m a resident of Karol bagh new Delhi-110005.
I have booked the L.P.G. cylinder on 3 March 2011 and my complaint no. is 5.
The cylinder is registered by my mothers name i.e. babli.
The local distributor is Dalip Gas Services.
Due to the black marketing in the cylinders my cylinder has not been sent uptill now.
Please solve my problem as soon as possible and take strict action against the black marketers.
My ph.no. is [protected]

INDIA OIL Petrol pump near ashram Under fly over of Modi MIll towards ashram road to Lajpat Nagar,
selling wrong petrol (PETROL + WATER) Mix with market rate.
by this my bike get problem in engine & expends of 5000 Rs. to repairs engine & parts.

This request to take an action against this petrol pump & check Fuel.

Dear Sir,
With referance to above,We have to inform you that the delivery of gas has not been done till date at 10.00 am. which has booked on 14/02/2011 conction no. D-17943 in DUBEY GAS AGENCY,DAYALBAGH,AGRA Phone no.[protected] & 2800336). How many days working one sylender please informe me. the gas not received in 23 days and booked 21 days after delivery

Kindly look into the mater & do the needful.
Thanking you.

Yours faitfully
ANAND GUPTA
91,SARLABAGH,
DAYALBAGH,
AGRA.
Mob.no.- [protected].

Hi,

We have a gas connection on my father in law's name and reg no is 23168, Anupama gas agency, tirumala giri,secunderabad. We booked gas cylinder on jan 20th(Do not exact date but on jan). Then one lady received the call and told 1 week to get a delivery. Then we waited for 10 days and called in 1st week of feb. Then another guy picked the phone and he said that we booked on jan 14th and delivered the cylinder and said cannot book another cylinder with in 1 month. we didnt book the cylinder before and we booking prior the 20th one on 2 months before(i.e oct/nov).

How can somebody booking with our name we didnt understand? after that we didnt receive any cylinder and no one will pickup the phone even just before we got a engage tone.

Till now(6th March) we didnt get delivery of the cylinder. To get them on call we need to call continuosly for 1 hr (that is also not a problem and we understand the busy schedule of them). but no one will respond properly and lady who receives the call is very rude and she answers as if she is giving her cylinder for free to us.

Please kindly check this issue and make the people to deliver our cylinder as soon as possible.