Indian Oil Corporation [IOC] Complaints & Reviews

FROM --01/04/2011 WE ARE SUPPOSED TO BOOK GAS OVER TEL NO [protected](AS SUPPLIED BY KONNAGAR GAS SUPPLY) BUT DURING BOOKING WE FACE PROBLEM.SUCH AS NO DOCKET/BOOKING NO IS GIVEN.MOREOVER, WE CAN NOT UNDERSTAND HOW TO MENTION THE CONSUMER NO OF SAY KT2656 FROM LANDLINE TEL.FINALY WE CAN NOT UNDERSTAND WHEATHER OUR BOOKING IS BEING SUCESSFULLY DONE OR NOT.
MANUEL BOOKING IS TOTALLY STOP.PLEASE LOOK INTO THE MATTER AND GUIDE US PROPERLY THROUGH LEADING NEWSPAPER.
THANKS
YOUR,S SINCERELY
ADITYA SEN.

TO..whomsoever concerned
Sir.My name is Dileep Pandey and I m a resident of Village kharara, Ambedkar nagar district,Post- semri,tehsil-Bhiti. Sir, I have duly applied for a new gas connection to my residence and have fulfilled the required formalities. When I enquired about the procedure in getting the new connection , the concerned official said to pay a sum amount of Rs.4430/- with a new gas burner or Rs.3600 without it.They said that a receipt of Rs.2600/- will be provided while the rest amount of Rs,1000/- will be taken as bribe.So I want the procedure to be carried out for getting my connection for which i will pay the required charges. And I would also like the concerned authority to check in modus operandi of these corrupt officials.

Sir,

We are residents of Greater Noida, Sector Gamma -2. We all are facing very difficulty to the very poor and bad service of the Kasna Indane Gas Service, Greater Noida. They are giving the cylinder after booking of 25 - 30 days. The most important matter is nobody is not response well and the phone is 24x7 busy and no phone of concerned officials for complaining this matter. Sir please help the residents of Greater Noida because we have only one gas agency here and nobody will not give their cylinder for helping the neighbour because the booking gas will reach after one month.

With regards

Dear Sirs,

I filled up Diesel for my car yesterday at Pathy & Co,Indian Oil Dealers Pallavaram for
Rs.500. I noticed the meter reading cover was dirty and not too visable. Since was in a hurry to get to work at the Airport, I just glanced at the meter and thought was alright.
However, noticed that my dashboard meter was very slow in moving. When I reached the Airport, noticed the level of diesel on the dashboard meter, was only half of the normal. (If I fill for Rs.500, the level will go beyond quarter). But the level shown was only half of the normal level.
I very sure that the pump was altered and they are cheating everyone.
Kindly check on this.

Bob Lazarus.
Operations Manager
Aerospace One Chennai Airport

There is a strong leakage of gas from the new cylinder supplied by Shree Bajrang Indane Gas Supply, Sonari, Kagalnagar, Jamshedpur.

When the complaint was lodged they reported that it will be attended within 10 minutes but still after 2 hours no one has reached my residence. On calling back they said that their mechanic has left their office and will attend the call when our time comes in the queue.

If gas leakage is treated as an ordinary call then what is the safety norms that Indane is following. I have been also advised by the supplier that I should remove the cylinder to the outside and wait till their mechanic arrives. What I would like to know who will compensate me for the gas loss and also for the security of the cylinder.

I request you to kindly take the necessary action and give us proper solution at the earliest, though I know that this whole issue of writing this complain is futile for no one bothers to even look into such case from your end too.

Hi,
On 18th November 2010, I took a Indiane cooking gas connection from Radha - Krishna Indane, wanawadi, Jambhulkar Chowk, Pune - 411040. Below are the details:
Card Serial No – 730712
Consumer No. – 13714
Sv. No. & Date – [protected] / 18/11/10
No. Of sylinders – 2
Customer’s Name – Tejaswini Gaikwad
Address – S.No. 57/7, Azad Nagar, Wanawadi, Pune
Issuing Company – IOCL
Issuing date 18/11/2010
I got my house shifted to Hijewadi, Pune. On 24th March 2011, Radha Krishna Indane gas agency gave me "Transfer Termination Voucher" and informed me that I will continue getting the service from Guruprasad Indane Gas Agency located at Survey No.41/2, Chintamani Nagar Pune.
Guruprasad Indane Gas Agency at Aundh informed us later that they will not accept the trasfer document as they provide the service only till Wakad area and do not cover Hinjewad. Guruprasad Indane Gas Agency also asked us to surrender the connection and take HP or Bharat gas connection.
If I would have known that Indane gas do not provide services to all the locations in India, then I would have never taken a connection from it. Our 1st cylinder is already empty and we are running our second cylinder. I have 4 people at my house & if the second cylinder gets empty, then it will be a very bad experience.
Request you to suggest as to what action need to be taken to get this issue resolved?
Yours Sincerely,
Tejaswini A Gaikwad
W/o Ashish D Gaikwad
Contact: [protected] / [protected]

Indian Oil Petrol Pump
(Sahara Hospitality Ltd.)
Mumbai Airport, Mumbai
400 099
Tel:[protected]

Date: 01/04/2011
Bill No.: 538831

This petrol pump tried to cheat by distracting me while filling fuel in my car. On request to fill Petrol worth Rs.1000/- the attendant stopped at Rs.200/- claiming that i had requested for only Rs.200/- and questioned me about the credit card that I was going to make payment with. In the mean time 2-3 attendants came to my window and blocked my view of the meter. In the course of the conversation they told me that to complete my request for Rs.1000/- they would fill additional Rs.800/-. This time he did not show me the meter reading before he begun to fill fuel. On completion my credit card was charged for Rs.1000/- and a bill was issued.
I was suspicious that the fuel gauge did not indicate that 15.8 liters had been filled hence I turned around and went back to the attendant questioning them about the quantity of fuel dispensed. On realizing that i had comprehended the situation; the attendant agreed to fill fuel for an additional Rs.200/- before i could raise an alarm in front of the other customers. They apologized for the incident claiming oversight.

Hope to bring this incident to the attention of all motorists who travel alone and are easy targets of fuel attendants. My presence of mind and quick think helped me over come this situation without any loss.

Request you to take up such incidents through your able committee.

Thank you
Regards

Ashley Fernandes

mera gas khatm hone ke baad number lagaaya tha 21 march ko lekin har baar poochhne par zabaab milta tha ki 2-3 din main cylender pahuncha denge or jab 31st march ko phir se poochhte main to zabaab milta hai ki aapka number to aaj hi lagaa hai aapki gas to 25 april tak pahunchegi
kya aisa koi niyam hai ki number lagane ke ek mahine baad gas pahunche????????????????????????????????????????????????????

Sub:- Late delivery of Cylinder(LPG)
Ref:- - Customer No.7510 at Vishal Gas Service, 11/12, Khodiyar Shopping Centre
Opp. Civil Hospital, Asarva, Ahmedabad. Phone No.[protected]

Dear Sir
I am the regular customer of the Indane gas service.My customer no. is 7510 at above agency.Sir, after booking of the LPG, they will delivery after 12-15 days.always they will send refile late. Every winter & Summer season we had facing lot of trouble,How to survive my family without LPG.Please take necessary steps to provide LPG regularly in time.Hope you will take appropriate steps in this matter.
Thanks
HARESH SHAH
AHMEDABAD-380004

we the resident of khem karan, wants to bring a very important matter in front of the forum, we have only one petrol p[ump in our area, that petrol pump is selling impure petrol and disel. we aproached the owner of the station, but he ignored the matter, and was rude with the residents. we really are facing a lot of problems due to this issue. and please we want the forum to take an appropriate action against the owner. being a faithful citizen, we want to stop this cheating and need justice for the suffering we are facing.
thanking you, on behalf of the residents.

Dear Sir/Madam

I have lost my booking card on Monday[protected]. Detail is below...
Name Of customer- Nirmal Devi. W/O Dinesh Prasad.
Address- Dhawan Nagar, Kanke Road.
Consumer No(SV)-16551
Date of Issued[protected]
Distributor- M/S Devi Gas Service.Kanke Road ,Ranchi-834008

Problem is that when I knew than our Booking card is missed than I went it's office for block this number..But they ask for Original Paper...When I went with original paper than ask for FIR. Than I applied for FIR on Gonda Thana Kanke. after that I went with all original paper and FIR paper on 25th of March. and show all relevant Paper to manager..But Manager ask afidivt. when I completed all document .Manager is not available from 26 of march. after asking from employee thy tell me he came tomorrow after tomorrow. I have urgently to do this work..and i have to block that card that can impossible to book this card to other people who found it.
My FIR no-39/11
Date[protected]
Plz Do something if manager is not available than backup should be available .......than can be possible better service...Plz Say to it's employee do the work honestly...I am afraid with its costumer behavior,.

Afidivt no is-3012
Date[protected]


Thanks & Regards

Mrinal Kumar

Sir/Madam
I (Kapil Sood) have been booking my gas cylinder for the last 20 days but there is no response from any of the side. My consumer no. is 05058 of Sharma Gas company, uttam nagar, new delhi. Through IVRS I booked three times my gas cylinder but it replies that we are unable to help u. and through Email it shows that your email address is not valid or the password has got corrupted. Today I went to my dealr the Sharma Gas Agency gave me a telephone No. [protected] of Ms. Manjari Tiwari dealing with the complaints regarding Indian Oil Corporation, west delhi. But this telephone No. is not available all the time on contacting.
Therefore, requested that my complaint must be resolved soon so that I can book my gas cylinder easily. or this complaint may kindly be forwarded to Ms. Manjari Tiwari, Sales officer, Indian Oil Corporation. west delhi.
My Mobile NO. is [protected] address is D- 128, Arya Samaj Road, Uttam Nagar, New Delhi 110059.

Thanks.

MAI SHYAM JI MISHRA S/O BHANU PRAKASH MISHRA APNE GRAM AYANA AUR KASVA AURAIYA ME DONO JAGAH RAHATA HU AUR MERE MOTHER BHI IS VAJA SE MERE DO GAS CONNECTION HAI 1 MERE MAA KE NAAM SE HAI JESME MERE FATHER K NAAM VALA RASAN KARD JO GRAM PANCHAT AYANA SE JARE KIYA GAYA AUR DUSARA MERE FATHER K NAAM SE HAI JISME NAGAR CHATRA AURAIYA SE JARE MERE FATHER K NAAM WALA RASAN KARD LAGA HAI JISME SE MERE MAA KA COONECTION BAND KAR DIYA GAYA HAI KYA YE SAHI HAI CONTECT NO [protected] [protected] ADDRESH DALPUR ROAD BRAHM NAGAR AURAIYA

To IOC, I've been the customer for the past 26 years. I've shifted my house to Khairatabad last year. Sice then I come under GNS Gas Services, Shantinagar, Hyderabad. They are worst Indane gas distributor, I've ever seen in all these 26 years. In Hyderabad there are many distributor who have supplied gas in just two days, but this GNS Gas services, I dont know why they take more then 10 days to supply gas cylinder. My Cash bill is ready and till now my gas has not been delivered. This situation I've been facing for more then a year. I request the IOC, Hyderabad authorities to look into the matter and make sure that consumer get the best services.
( * Note : If he cannot distribute the gas supply, please give the distribution to me or any other distributor, who can supply the Indane gas cylinders on time.)

Regards
Mary Grace
[protected]

Dear Sir,

This is to bring to your kind notice that my father aged about 76 years by
the name of Sri Brahma Moy Mukherjee
is one of the customers of LPG under your Dealer M/s Suravi Gas Agency, City
Centre, Durgapur - 16. My fathers
customer number is LT 896. We have got 2 connection both in my fathers name,
but you will be astonished to
know that both the cylinders get empty every time. There is irregular supply
of cylinders and most of the people
have to carry cylinders in their private vehicle or by other means and
literally plead the dealer for a cylinder.

We have booked 1 cylinder on 23rd February 2011 serial number 7007, and both
our cylinders are empty, its more then
seven days and we have to borrow cylinders from neighbor in order to
maintain our daily course.We have heard that
Indian Oil is reputed for its overall service to its valued customers and
cylinders are delivered within 22 days from booking date.
In our locality most of the people are retired and aged person, and it
doesn't look good to see aged people are carrying their
cylinders and requesting a dealer.

This is a mail not only from my father, but for the entire aged people of
this area, requesting you to pay your kind
attention to the above matter.

Regards

Sumeet Mukherjee

There is no information given on the change of booking number for LPG gas by IOCL they simple changed it and when we want to reconfirm that whether its booked we are not but all effort gets wasted. Then I tried customer care after waiting for half an hour on the phone they simply disconnect the call. Distributor donot pick the call as they say all bookings will be done online. How should I confirm that wheteher LPG is booked booked or not. My LPG Consumer No is - 40965 on the name of Raj Rani Gupta (My Grandmother).

I am having a gas connection with Indane (Indial Oil). My consumer no. is 20022 with Vasantkunj Gas Services. Now this agency is blocked and when i am trying to book my gas online i am not able to do as my no. is showing as not valid. During past 1-1.5 year i was not residing in Delhi due to my office work hence there was no booking/other transactions during this period. Now again I am in Delhi and in urgent need of gas booking. Please suggest me.

Customer complaint number given by Indane Gas [protected] is a fraud with the guileless consumers.

My coinsumer number is 26998. My distributor is Prabhat Gas Serv ice, Janakapuri, New Delhi-58.

I had lodged a compaint regarding supply of half-filled gas cylinder on 19th March 2011. Shockingly, without taking any action, my complaint was closed on 24th Mqrch.

I wanted to lodge a fresh complaint on the above number. On the first instance, I was kept on hold for 20 minutes and finally the call got disconnected. Second time, even worse was in store for me. I was kept on hold for One and a Half hours before my call got disconnected again.

Will the Management of Indian Oil or the Minister look at the state of affairs of this PSU which seems in total disarray.

Will some one pay heed to my complaint and replace my half-empty gas cylinder.

Neeraj Goel
[protected]

I "Meenakshi Sharma" very disturbed about every time delay in delivery of refills of cylinder.
I booked my cylinder on 10-03-11 through IVRS (No.262).
My consumer details are :
Consumer No :- 40946
Indane Distributor :- Hari Singh Gas Service
Distributor Address :-RZ-914, PREM NAGAR, KIRARI ROAD, NANGLOI, DELHI-110041
Distributor Phone No :[protected]

Kindly do something, they always did this to me.
Thanks
Meenakshi Sharma

Sir, my consumer no. is PB/00365 from Padmaja Gas Agency, Guwahati, code 79160431 make a request to strictly adhere to the monitoring of filling of gas cylinders as because when the gas vendors come with the cylinders, lot of foul smell is been found and they have answers if asked the reasons for this. Consequence is short span of its use under a normal use of a family of 4 members who do not use gas to heat the water even.
BPChoudhury