ADVERTISEMENT

[Resolved]  India Today Book Club — www.bookstoday.in/promos..htm does not exist

I had placed an order for 12CDS of Encyclopedia Britannica & Discover, which promised Free Reebok Tracksuit & and a holiday voucher/coupon for 3days/2nights stay with veg meals for a couple for Rs.2499/- (incl. Rs.500/-) handling charges on Jan., 17th 2009. I have received the 12CDS and Reebok Tracksuit but not the holiday voucher as mentioned. Instead the Invoice mentions that to claim the free holiday voucher gift we have to log on to www.bookstoday.in/promos.htm within 60days of the invoice date but to my surprise the said site does not exist. When the remittance was already credited to India Today Book Club, why the Holiday Voucher was not send alongwith the CD & Tracksuit. In this scenario, if you are not able to log on to the site, one is sure to loose the holiday voucher. This simply seems to be an eyewash. There are already 637 complaints against this company. Has the company ever thought how this in turn going to affect the reputation of the company? It's one kind of cheating.

You are requested to look into the matter on priority basis, otherwise the matter will be put forward to Consumer Forum, media coverage and definately it's going to affect the reputation.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  527 CommentsShareTweet

Comments

Dear Mr. Naval gupta Your complaint has been resolved on 16/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr. Rishabh Pugalia Your complaint has been resolved on 16/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr.Rishi Sharma Your complaint has been resolved on 16/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
ADVERTISEMENT
order no OGA[protected]

I had placed an order for 20CDS, which promised Free Reebok shoes & and a holiday voucher/coupon for 3days/2nights stay with veg meals for a couple for Rs.5000/- (incl. Rs.500/-) handling charges on Feb 20th 2009. I have received the 20CDS only but not the holiday voucher as mentioned. Instead the Invoice mentions that to claim the free holiday voucher gift we have to log on to www.bookstoday.in/promos.htm within 60days of the invoice date but to my surprise the said site does not exist. When the remittance was already credited to India Today Book Club, why the Holiday Voucher was not send alongwith the CD . In this scenario, if you are not able to log on to the site, one is sure to loose the holiday voucher. This simply seems to be an eyewash. has the company ever thought how this in turn going to affect the reputation of the company? i thing this is one kind of cheating.

You are requested to look into the matter on priority basis, otherwise the matter will be put forward to Consumer Forum and definately it's going to affect the reputation.
Dear Mr.Simhardi Nath Your complaint has been resolved on 17/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
My order no. 0GA[protected] dated 27-01-09, I ordered a Reebok Fitness Kit. I received the kit with wrong shoe size (I order no. 9 but received no.6) hence on instructions from Customer help[protected], I return the full parcel.

On 14-02-09 new order no. is given to me - 0GA[protected], but till date I have not received my order. Whenever I call helpline no., simple answer is given "order is fully / successfully processed and will receive the same in 1 week"

This has been going for last 3 weeks. The customer service reps are not even transferring the call to senior personnel reason given all are busy. Today 17-03-09 am told to wait for 15 days more.

Mr. Mayank, Ms. Shabnam Khan, Arvind, Dominic Savio, Priya, Ishleen all these employees give different reasons / excuses but not even one has helped. I feel am helpless as I am based in Mumbai and this company is in Delhi.

ITBC is fleecing innocent buyers. WORST SERVICE PROVIDER I HAVE COME ACROSS TILL DATE.

BEWARE INFORM ALL YOUR NEAR AND DEAR ONES FRIENDS NOT TO SHOP FROM INDIA TODAY BOOK CLUB. ACTUALLY THE COMPANY NAME SHOULD BE "INDIA TODAY CHOR CLUB"

REGARDS
GIRISH PAI
[protected]
Invoice no.ORA[protected], Invoice date: 31.01.2009, Order date : 31.01.2009, Order no:oga[protected]

unique no.[protected]A[protected]

please send me the free gifts as early as possible,
i have not received my complete gift.
Dear Mr. Dinesh Your complaint has been resolved on 19/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
my unique number[protected]A[protected] ihave not received free gifts
Dear Ms. Doris raganza Your complaint has been resolved on 20/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr.Binaya Kumar Your complaint has been resolved on 20/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr. Ashish Soni Your complaint has been resolved on 23/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
I BOOKED 16 CDS OF SUR SAAZ AUR TAAL COLLECTION AND BOOKING AMOUNT IS DEDUCTED FROM MY CREDIT CARD NO. [protected]..AND I PAIED RS 2000/- (RS 800, RS 600, RS 600) . SO PLZ LOOK INTO THIS MATTER AND SEND THE CD AND GIFT PACK WHICH IS ASSURED WHILE JOINING..
REGARDS

mohananpillai
Dear Mr. Ashok Bhatia Your complaint has been resolved on 26/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr. Rajesh Sehgal Your complaint has been resolved on 26/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Team, India Today Book Club,



Sirs,


Thank you for your response to my online complaint.


The required details are;


Invoice No. 0RA[protected]
My mobile No. [protected]
Unique No. [protected]A[protected]
My voucher No. IT 4933


Needless it is to mention here that I have already received REBAOCK Shoe and a Bag; however, whenever I attempted to claim air ticket, my voucher No. was deactivated, and I had been assured from your side – four times by four different officers – that within 72 hours my voucher No. would be activated, but in vain.



Thanks & Regards,


S. M AMBULKAR
Dear Mr.Khushal Gobind Your complaint has been resolved on 31/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr.P.Shenoy Your complaint has been resolved on 31/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr.Manoj Sharma Your complaint has been resolved on 31/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    India Today / BagItToday
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    1279
    Pending
    0
    Resolved
    727
    India Today / BagItToday Phone
    +91 12 0407 8000
    India Today / BagItToday Address
    Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
    View Full Information
    ADVERTISEMENT