Indian Railway — Poor service
Railway publicises day in and day out that 139 is all purpose customer care number and all information will be available from all party of the country. However, I have have tried this number twice and on both occasions, I did not get a desired information and I was asked to contact the railway station.
The first instance was that I wanted to known the running status of a particular train and when it is likely to reach Vadodara. The answer was to contact the Railway Station.
The second instance when I was trying to book a ticket through internet (Train No.6312-Trivandrum-Bikaner-on 28-Mar-09) I was getting a message that 'reservation suspended'. On checking the same with 139 he also confirms that the reservation is suspended, but unable to tell the reason and when will it resume. Here also I was asked to contact the Railway Station.
Added to the woes of the general pubic is that, subsequent to commissioning of 139, the local railway station helpline number which used to be 131 is discontinued with the result that the travelling public has to reach the railway station to find out any late running of trains!!
Will this be brought to the notice of authorities?
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