[Resolved]  Indian Railways — Excess charges

Address:

Bangalore, Karnataka

From: shridhar [mailto:[protected]@eurekaforbes.co.in]
Sent: Wednesday, April 28, 2010 12:28 PM
To: '[protected]@nr.railnet.gov.in'; '[protected]@nr.railnet.gov.in'; '[protected]@nr.railnet.gov.in'; '[protected]@nr.railnet.gov.in'

Subject: Complaint on TT / TS : train no. 2206 between Dehradun to Delhi on 24th April 2010 - PNR no. [protected] - Reimbursement of full amount

Dear Sirs

Self Introduction

My Name: M.G.Shridhar
Designation : Manager – Supply Chain / Logistics at Eureka Forbes Limited

With deep regrets I am writing this mail.

I was travelling on 24th April 2010 from Dehradun to Delhi vide PNR no. [protected], train no. 2206.The TT s rude behavior was very much hurt to my personality and I was treated very badly as if I am travelling without a ticket. I am very much stressed due to this and I had to get a doctors treatment due high Blood pressure at Bangalore when I reached that Sunday morning . In fact I thought of lodging a police complaint at Delhi police station itself. Unfortunately I had to catch the Bangalore flight on 25th April Morning at 6.45 AM.

I was very much carrying the valid ID proof card, i.e. Driving license, but as per TT / TS , the Driving license what I was carrying not a original one. I don’t understand , why he was shouting like this and the whole compartment people assembled in that horrible mid night and telling this TT to keep cool, but in vein. Also I showed my SBI Pass book (which was a original one), but neither he was in a position to listen nor to look at it.

I have been travelling for the last 15 years (with the same ID proof card by road/ rail / air) I never faced this situation all these days. Nobody objected that , the ID proof driving license card was a fake one and not a valid card which I have been carrying all along.

Any way now, assuming that what I was carrying is not a original one , he could have charged some penalty. But he has charged double the amount of the railway fare i.e Rs 581 + Rs 581 = Rs 1162/- apart from the original payment of Rs 581 + Rs 300 (tatkal charges) = Rs 881/-. This act we could see in no rule book and never have been implied.

Hence I would request you to refund Rs 1182 + Rs 5000/- as defamatory charges apart from initiating action on the TT. Otherwise I would be forced to proceed to the consumer court.

Please confirm and revert at the earliest.

Regards
M.G.Shridhar
Contact no. [protected]