[Resolved]  Indian Railways — Ticket refund not received more than 90 days over

This e-mail copy given below is having all the detials pertaining to my complaint. I had booked ticket from bangalore to lakmanya tilak station on 12.08.2008 that day train was late more than 10 hours we request to department for cancellation of ticket they responded and forwarded my complain to TDR department but more than 90 days over my refund i have not received please help to get my refund.i am encloseing all mail sent details to department.


--- On Tue, 10/21/08, etickets <[protected]@irctc.co.in> wrote:

From: etickets <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Email From IRCTC
To: [protected]@yahoo.com
Date: Tuesday, October 21, 2008, 11:00 AM

Dear Customer, Kindly note that your case is already forwarded to the Railways for TDR process and is under progress. Soon the refunded amount be credited in your account.This all process takes 90 days or more.

Regards,
Shailender
[protected]@irctc.co.in
www.irctc.co.in
----- Original Message ----- From: sachin singhvi To: [protected]@yahoo.com ; etickets cancelation Sent: Tuesday, October 21, 2008 9:06 AMSubject: Re: Fw: Re: Email From IRCTC


date :21.10.2008 Sir i have not received my money back please look into the matter. SACHIN SINGHVI

--- On Wed, 9/10/08, sachin singhvi <[protected]@yahoo.com> wrote:

From: sachin singhvi <[protected]@yahoo.com>
Subject: Fw: Re: Email From IRCTC
To: [protected]@irctc.co.in
Date: Wednesday, September 10, 2008, 7:19 PM



SACHIN SINGHVI

--- On Wed, 8/13/08, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Email From IRCTC
To: [protected]@yahoo.com
Date: Wednesday, August 13, 2008, 2:03 PM

Dear Customer, Please note that we have received your mail and your refund will be processed through TDR (Ticket Deposit Receipt). Refund under this category is processed by the railways under the present commercial rules and this process takes minimum 90 days or more. Once the refund is received from the railways the balance will be credited to your account.
Thanks & Regards,
Kohima
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Original Message ----- From: sachin singhvi To: [protected]@irctc.co.in Sent: Tuesday, August 12, 2008 4:34 PMSubject: Re: Email From IRCTC
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sir
we have purchased E-Ticket online and chart prepared Train no.1014 Got delayed 11 hours so we want to cancell the ticket details are here under:PNR No.[protected]
Transaction ID : [protected]
Train No. 1014
Train Name : Lokmanya TT Exp.
Date of Jouney :12th Aug-2008
FROM : BANGLORECY JN TO LOKMANYATILAK(LTT)
Passenger Name : SACHIN SINGHVI M/29YRS
SHWETA SINGHVI F/26YRS
SORABH KHABYA M/24YRS
AMIT KHABYA M/33YRS
ANITA KHABYA F/33YRS PLEASE CANCEL THE TICKET & OBLIGE
Email ID :[protected]@yahoo.com
Mobile No.[protected]
drv licence RJ/27DLC/04/49104SACHIN SINGHVI

SACHIN SINGHVI

--- On Mon, 8/11/08, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Email From IRCTC
To: [protected]@yahoo.com
Date: Monday, August 11, 2008, 9:18 PM




Dear Customer, Thank you for using IRCTC's online rail reservation facility. Your e-ticket has been booked and the details are indicated below.
Please take a printout of the Electronic Reservation Slip (ERS) OF YOUR TICKET FROM YOUR Booked Tickets History page .You will carry this printout along with the Original Photo Identity Card as mentioned in the ERS, while traveling. Both these will be examined by ticket checking staff on stations/trains for verification purpose.

Click here to claim your Free Personal Accident Insurance worth INR 1, 00, 000.



Booking details:
PNR No [protected]
Train No 1014 Train Name LOKMANYA TT EXP
From SBC To LTT
Date[protected] Class SL
Boarding Point SBC Reservation Upto LTT
Quota General

S# Name Age Sex Seat/Berth Coach Status
1 SACHIN SINGHVI 029 Male 0000 RLWL 38
2 SHWETA SINGHVI 026 Female 0000 RLWL 39
3 SORABH KHABYA 024 Male 0000 RLWL 40
4 AMIT KHABYA 033 Male 0000 RLWL 41
5 ANITA KHABYA 033 Female 0000 RLWL 42
Total Fare 00001865
For cancellation of your ticket, please log in to your account, select the PNR you wish to cancel and cancel your ticket online. Cancellation of your e-Ticket is possible only on the website www.irctc.co.in, and is NOT possible on PRS Counters.Cancellation can be done till the time of chart preparation for the train which is normally 4 to 6 hours before the scheduled departure of the train from the train originating station.(For trains starting up to 12 in the afternoon the chart preparation is usually done on the previous night). You can cancel any of the passenger names from the list of passengers on this ticket without affecting the ticket as a whole.I[censored]ser wants to cancel the master passenger, any passenger in the same ticket can be opted as master passenger by the user. For CHANGE OF BOARDING STATION & CHANGE IN NAME customer can now approach the nearest Railway Reservation Office with ?ElectronicReservation Slip? print out and photo identity proof mentioned in the ?Electronic Reservation Slip? at least 24 hours before the scheduled departure of train as per existing Railway rules. Once you have cancelled your ticket, the fresh details and changes made by you will be available on the Cancelled e-Tickets History (as a link to site)The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket. Now users can check their refund status online by clicking 'Refund status' link after logging in.If by any reason you are unable to cancel your ticket on the website till the time of charting and also unable to perform the journey, please send a mail to [protected]@irctc.co.in at the earliest giving the details of your claim .We will represent your case with the Railways Claims Wing. However since this is a long drawn-out process. If the user wishes to cancel his E-ticket, he can do so till the time of chart preparation for the train (which is normally 4 to 6 hours before the scheduled departure of the train from the train originating station.(For trains starting up to 12 noon the chart preparation is usually done on the previous night). Similarly these and any other claims/contingencies on this e-ticket may be conveyed to us at [protected]@irctc.co.in for processing. For any further assistance, please contact us at us at[protected] / 23345500 / 23344787 / 23344773 / 2334580 0 Fax No.23345900 or mail us at [protected]@irctc.co.in. Just dial 139 from your landline, mobile & CDMA phones for railway enquiries.
*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
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Warm Regards,
[protected]@irctc.co.in