[Resolved]  Indian Railways — Service on First Class West Coast Express

I am herewith attaching the copy of the complaint lodged with the Railways which is self explanatory.

From Jaffer sait <jaffer.[protected]@gmail.com>
to [protected]@gmail.com
cc letters.[protected]@intoday.com,
letters.[protected]@thehindu.co.in
date Tue, Jan 5, 2010 at 10:17 AM
subject Service on First Class West Coast Express
mailed-by gmail.com
hide details 10:17 AM (21 hours ago)
Dear Mr. Vengaprasad,

This is to bring to your kind attention the trouble we had to undergo during our trip from Chennai to Mangalore on the 03rd of January 2010.

I along with my wife and two children were booked First Class on the West Coast Express, Train No: 6627, from Chennai to Mangalore on 03/10/2010 under reference number:[protected] and Ticket Number 45993834. We were allotted Cabin "G", but were shocked to find that another family - husband, wife and two children - were also officially allotted the same cabin. It was our belief and understanding that only four passengers would be allotted to a cabin and even the seating numbers, 19, 20, 21 and 22, as well as the cabin reference of 4 persons reflected the same.

Having paid the First Class fare for such facilities, it is a breach of trust and deficiency of service to "officially" accommodate more passengers so that the Southern Railways can make "illegal" profits at the cost of the paying passengers as also inflict untold misery and hardship on passengers who have paid the fare in "full" for the cabin facilities of first class. It is such a shame that the Railways treat the first class passengers as unreserved compartment travellers!!!. What is the difference between the sleeper/unreserved compartment with First Class??

As practising muslims, with my wife and daughter using the burkha, we wanted to travel in peace, comfort and PRIVACY over such a long journey and that is why we booked a cabin in First Class. It was so distressing that they had to travel in the heat in utmost discomfort and distress.

By this complaint I would like to seek your explanation on this sorry state of affairs:-

1) Why are the First Class passengers charged the full fare and treated as unreserved passengers???
2) How come more passengers are allotted in a cabin of 4 (four)?
3) On what basis were other passengers officially allotted in excess of the capacity???
4) What are then the facilities provided to the First Class passengers
5) What is the difference between the "unreserved" compartment and the first class when passengers are bundled in more than capacity.

It is also such a shame that the entire passage was blocked by "footboard" passengers as well as the aisle leading to the toilets totally blocked. Everyone were getting in and getting off at their will and pleasure with no railway official in sight to regulate the passengers. What is the first class service that is provided???

By virtue of this complaint I request you to refund the difference of fare between the First Class and the unreserved compartment as well as a compensation of Rs 1,00,000.00 (Rupees one lakh only) for the physical and mental stress, agony, distress and trauma suffered by me and my family due to this breach of trust and deficiency of service by your organization and inflicting untold hardship and suffering.

--
Jaffer Sait
201, Hasan Shelters,
Suvarna Lane, First Cross,
Kankanady,
Mangalore 575 002
Dakshina Kannada,
Karnataka

Tel: [protected]
Mob: [protected]
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