[Resolved]  Indian Railways — Mental suffering due to wrong info on Enquiry no.139

Indian Railways — wrong information

Train No. Train Name Origin Dep.Time Destination Arr.Time Days Of Run
M T W T F S S
3351
+DHN ALAPPUZHA E
*THRISUR
16:10 ERANAKULAM JN 18:10 Y Y Y Y Y Y Y
6324
+SHM=TVC EXPRESS
*THRISUR
15:35 ERANAKULAM JN 17:25 N Y N Y N N N
8189
+TATA ALLP EXP
*THRISUR
16:10 ERANAKULAM JN 18:10 Y Y Y Y Y Y Y
2677
+ERNAKULAM EXP
*THRISUR
15:17 ERANAKULAM JN 16:55 Y Y Y Y Y Y Y
6301
+VENAD EXPRESS
*THRISUR
14:57 TRIUPUNITTURA 17:28 Y Y Y Y Y Y Y
766
HYB QLN SPL #THRISUR
16:25 ERNAKULAM TOWN 17:45 Y Y Y Y Y Y Y
766B
+NZB QLN SPL
#THRISUR
19:40 ERNAKULAM TOWN 21:15 Y Y Y Y Y Y Y


Please look at the above train chart pulled out from indianrail.gov.in as per the information , there is a train 766B departing from TCR (TRICHUR ) TO ERNAKULAM today at 19.40 .also I crossed checked in 139 and confirmed the same ON BASIS of this I took a taxi and reached railway station by paying 2000 rs . when I reached railway station , the station manager says there is no train operated by railways today , I got a shock of the day knowing that how can a government organization run by central government can give wrong information to the consumers ! I was about to attend anan interview at Ernakulam at 22.00 hours. I lost the interview

I have registered the complaint vide number 345739 at Trichur railway station

I request the concerned authority Indian railways to reimbursed with my taxi fare and other expenses for hiring a taxi to Ernakulam

Indian Railways — Automatic Enquiry System

suffered mental trauma due to incorrect information on the side of railway authorities regarding train departure information.....


liable to compensate for mental suffering.....

Indian Railway — WRONG INFORMATION OF TRAIN ARRIVAL

I had a railway resrevation from faridabad in trainno. 9326 when I confirm the arrival time of train at139 the information was given that the the train is 4 hour 50 minutts late and will be come at 18:55. I confirrmed again at 6:30 same information was given.So I reacheed to station at right time 18:55 but at the station I got the information at enquiry that train is late by 12 hours more.Now I had no choice and stop for eight hours at plate form. there were many peoples who had been conveyd wrong information by railway phon inquiry 139 . I am shoked about it why not railway inquiry system 139 provide the correct information.This is very burst service Ihave seen in mylife.

sir I akshaykumar uday raje filled form of nda 2010 exam which is on 22nd august2010 but till today i have not received my admitt card please help me

Indian Railways — Wrong information provided by Indian Railways Enquiry System

I had to board UP Sampark Kranti train (No. - 12447) from Jhansi station on 25th Dec. Before leaving for home when I dialled 139 to find the arrival/departure status of my train, I was told that the train is running late by 2hrs. After half an hour when I dialled the same number to find the current status,to my surprise, I was told that train was running on time and has arrived at Jhansi station!! I rushed to the railways station to check my luck if I could still manage to catch my train, but I missed my train. This was a complete shock to me and due to wrong information provided my Indian Railways I missed my train and missed an important work at Delhi due to which I suffered financial loss.

I suffered from mental trauma, physical agony and incurred financial loss. I had an important client meeting with a client which I missed because I could not catch my train. I suffered financial loss.

Details -
PNR [protected] Transaction ID [protected]
Train No. 12447 Train Name u p smprk krnti
Class Sleeper (SL) Date of Boarding 25 Dec 2010 at 23:30
From jhansi jn (JHS) To h nizamuddin (NZM)
Boarding jhansi jn (JHS) Reservation Upto h nizamuddin (NZM)
Departure 25 Dec 2010 at 23:30 Arrival 26 Dec 2010 at 05:25
Distance 403 Km Quota General (GN)

Name - Nishant Mishra

Indian Railways — Wrong information provided

Wrong information by Customer Care of Indian Railway
Submitted by: NIRAJ
To
The Authority concerned,
Sir,
I, along with my family members, suffered through huge mental agony today due to the wrong information provided to me by the railway Inquiry No.- 139 several times and then the same wrong information provided on two occasions by the Customer Care Representatives due to which we could not travel despite having our reservation.
Sir, I had my confirmed reservation for 12 March 2011 in Train No.12818 (Jharkhand Express) with two seats in the name of Hema Prasad, F-36 and Kartik, M-09 having PNR No[protected] and Ticket no.[protected], amount Rs.- 1672/- from Anand Vihar Terminal to Ranchi.

Before leaving for the station on the day of departure i.e. 12.03.2011, I inquired about the train from Indian Railway Inquiry telephone No. 139 from my landline telephone No. 25641252 and I was informed electronically repeatedly that the train was running late by 26 hours from its scheduled Departure time 19:50 and that the same will Depart from Anand Vihar Terminal, N. Delhi on 13 March 2011 at 22:30. The same information was provided twice manually by the Customer Care Representatives. Naturally, we had no option left but to remain at home despite our full preparation for departure. The next day morning i.e. on 13 March 2011, when I called the Customer Care, they provided the shocking informed to me that the train had already departed on 12 March 2011 at midnight.

Sir, I therefore, request you to kindly look into the matter, register this complain and sue Indian Railway Customer Care for giving me such an irresponsible wrong information by its novice employees due to which I suffered through heavy mental agony and economic loss and couldn’t execute my plan of visiting my home town, the chance that I get only once in a year. Sir, I further request for genuine compensation from Indian Railways so that I somehow may satisfy myself and the same incident may not be repeated again to anyone.
Thanking You, Yours truly, (NIRAJ KUMAR, Mob. No.- [protected] )