[Resolved]  Indian Railways — refund of failed transaction in irctc online booking

Address:Visakhapatnam, Andhra Pradesh

hello
i booked a tickets using visa SBI debit card from chennai egmore(MS) to visakhapatnam(VSKP) in BBS PDY express train no :12898 on[protected].

After making the payment i got message session expired.I checked my sbi debit card bank transactions and I can see a payment of Rs 634/- made
However when I see the list under "Booked Tickets" on the website, I dont see any reservation made. transaction id : [protected]. using card number [protected] please refund myamount as soon as possible
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Indian Railways — failed online booking but deduction of fair twice from my SBI account

WHILE BOOKING A TICKET FROM IRCTC WEBSITE TWO TIMES AMMOUNT FROM MY SBI ACCOUNT WAS DEDUCTED BUT TICKET WAS NOT BOOKED. IT SHOWED FOLLOWING ERROR.

REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&

DATE OF BOOKING:[protected]

AMMOUNT: 275 MULTIPLY 2= Rs 550/

PLUS IRCTC CHARGES= RS 20/

IRCTC IS THE WORST SITE...

Indian Railways — failed online booking

WHILE BOOKING A TICKET FROM IRCTC WEBSITE TWO TIMES AMMOUNT FROM MY SBI ACCOUNT WAS DEDUCTED BUT TICKET WAS NOT BOOKED. IT SHOWED FOLLOWING ERROR.

REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&

DATE OF BOOKING:[protected]

TRAIN NUMBER-22926

AMMOUNT: 475 MULTIPLY 2= Rs 950/

PLUS IRCTC CHARGES= RS 20/

IRCTC IS THE WORST SITE...

KINDLY UPDATE ME AS SOON AS POSSIBLE

NOTE- THIS IS NOT THE FIRST TIME THAT I EXPERIENCED THIS WITH IRCTC SITE. THREE FOUR TIMES THIS HAS HAPPENED THOUGH I M COMPLAINING THIS FOR THE FIRST TIME.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6271
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information