[Resolved]  Indian Railways — Complaint against Ticket Examiner

Address:

Thane, Maharashtra

Re: Complaint against Ticket Examiner

Complainant is a permanent resident of Buldhana, Maharashtra. The complainant is a farmer and doing agriculture by profession. During the course to meet the son’s residing in thane city, the complainant used to have been visited Thane frequently.

It is submitted that to return to the rural village the complainant has reserved a ticket through his son help at 07/02/2012 around 9.30 AM. As the complainant son was unaware about the new tatkal rules, The person at ticket counter no 09 of thane reservation office directed him to bring ID proof zerox on which the complainants son has given his own ID proof .The person at ticket counter no 9 without any further enquiry attached the ID proof zerox with the ticket requisition form and provided the reserved /confirmed ticket to the complainant son.

It is further submitted that during commencing the journey on 08/02/2012 the complainant and his accompanies where traveling with there personal ID proof, At kalyan station the Ticket Examiner of Sleeper bogie no 6 asked the complainant to show the ticket. The complainant showed his Reservation cum confirmed ticket to the ticket examiner. As the PAN card number as identity proof printed on the tatkal ticket was not the complainant identity proof number. The Ticket Examiner started to prepare receipt on the alleged ground that the complainant was traveling without ticket and asked for the fine of Rs.1670/-. By producing the complainant identity, the Complainant tried his level best to convince the Ticket Examiner and requested to allow to commence the journey to the designated station .Meanwhile the Ticket Examiner was so adamant that he urges the complainant to leave the train at next station if the complainant failed to give him the fine. Which compelled the complainant to give The Ticket Examiner the amount of Rs. 500/- illegally to settle the dispute. As the complainant who is farmer by profession was not carrying the asked monetary with him and the complainant was also a complying with two ladies as it will be fatal if the complainant leaved the train in wee hours. It is pertinent to note that a police constables traveling in the same bogie was watching the complainant sympathetically.

Prayer:

On the facts and in the circumstances mentioned above, the complainant most humbly seek the following remedy from this Hon’ble Authority:
1.To direct the Ticket Examiner for refund of Rs.500/- as collected illegally;

2.To grant Rs. 5000/- towards compensation;

3.The refund may please be collected from the personal account of the culprit ticket examiner;

4. Any other remedy as may deem fit by this authority in the interest of justice.

The details of the ticket is mentioned below:
PNR No.[protected].
Train No. 12105
Train Name: VIDARBHA EXPRES
Date: 8-2-2012
Class: SL
Reservation status passenger 1: Booking status 6,2,ck, Cur stat: CNF
Passenger 2: Booking staus 6,4,CK, cur Staus CNF
Passenger 3: Booking Status 6,3,CK,Cur status: CNF