[Resolved]  Indiatodaybookclub / Samsung Omnia Pro (B7320) — Refund amount Rs.14,988.00 not received even after more than 3.4 times of actual 21 working days

Address:

Bangalore, Karnataka

Hi,

I am Vijay Kumar M. I have a concern regarding the refund amount of Rs.14,998.00 by indiatodaybookclub.

Mohmad from INDIATODAYBOOKCLUB called me saying that I have an offer of getting SAMSUNG OMNIA PRO (B7320) for Rs.14,998.00. The agent (Mohmad) has promised me on telephone that I will be getting cash back of Rs.50,000.00 by ICICI Bank cheque along with the courier for the products I purchased so far from india today bookclub. I have recieved the product without any cheque in it.

I have sent the product back via BlueDart Courier on 7th May 2010.

I have requested for the refund amount to my ICICI account and have been following it from 7th May. They promise me everytime that within 21 working days my amount will be credited but its 102 days as of 25th Aug 2010. However, their response is same everytime I remind regarding this. Below is their response:

"We apologies for inconvenience cause to you.

With reference to your mail, we would like to inform you that your complaint has been already forwarded to our concerned department on urgent basis. We will get back to you with positive response once we receive a revert from the same.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us mailto:[protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068"

Details of the Order:

Reference No : 88010796
Membership No : ITBC10332841
Invoice No : ORA[protected]TS
Aramex courier non cod : [protected]
Dispatch No : 6009

Dates:

Product sent back via BlueDart : 07th May 2010
IndiaBookClubToday recieved product : 15th May 2010
Product Refund amount takes : 21 working days
Total no.of days as of 25th Aug 2010 : 102 days (4 months)
Working days not including saturday and sunday : 73 days (more than 3.4 times of your working days)

Expenses that I have incured by ICICI Bank :

Courier Charges : Rs.500/-
Product Price : Rs.14,988/-
Late-Payment Charges by you to ICICI bank for last 3 months : Rs.1,915.76/-
Total Amount payable by INDIATODAYBOOKCLUB : Rs.17,403.76/-

Please do the needful as soon as possible.

Regards,
Vijay Kumar M
Contact: +91 [protected]