[Resolved]  Kenstar Washing Machine — Washing machine not repaired by Service Center guys despite of service charges

Address:

Pune, Maharashtra

Sir,


I have Kenstar Washing machine Tumble Top model. Recently my machine went out of order and hence I called up helpline number for Customer Service (Videocon). The complaint ID for the same is ' '

After that I had to call several times to the sevice center as my complaint was not been entertained.Fainally after 3-4 days a technician was sent to my place who after inpecting told me that there is problem with the Motor and also Motor control card and both need to be replaced in order to make the machine work. When I replied affirmatively, I was told that the spare parts are not available and it may take atleast 6 days for him to get the spares. Also I was told that the estimate would be around 4000/- and that I will be getting a call next day for details. He charged 350/- as his service charges and went off. Next 2 days I didn't receive any update and hence I called up the service center again only to be told that the parts are not available and they can't do anything to repair the machine. My 350/- was taken away also now there was no assurance that the Washing Machine will be repaired.

Hence I called up some other technicians (not from any service center) just to take 2nd opinion before dumping this machine. And to my astonishment the technician there repaired my washing machine with 800/- including his service charges.

I really request you to please look into the matter and quality of technicians employed by the reputed Brand like videocon. Also I would request you to please arrange to return back the amount 350/- taken away as 'false' service charges by them

Awaiting your positive reply.



Regards,
Mukul Kamat