[Resolved]  Kesineni Travels — Cheating Customers:Ticket money not refunded when ticket booking was not complete.

I havn't got my money back from Kesineni after reminding them for more than three times through mail. I tried to connect to their customer care but after waiting for more than 10 min they intentionally cut the call. this happend to be thrice. you can see the conversation between [protected]@kesineni and myself below.

Problem with online booking Track ID: 84F02B

Hi,
I tried to book ticket from Hyderabad to Bangalore (journey date: 13/09/10) on 08/09/10 at 8:45PM. After the credit card details are given it said that the session is expired and asked me to confirm about the ticket. I got the message from my ICICI credit card that money (Rs 980) was deducted from my credit card.

Track ID: 84F02B

I would like to know how and when my money will be recredited into my credit card.


Please tell me the procedure on how to get my money back.
Your Online customer care is worst of what I have seen in my life. After waiting for around 10 min the phone queue it got disconnected. I anyway will not be booking any ticket from your online ticket booking in future.
Let me please get my money back and I assure you I won't tryto book the ticket again in my life.

Expecting quick response for atleast my mail.

Thanks
Sudhir

|
Info General
to me

show details Sep 9


Dear Mr. Sudhir Reddy,

Thank you for your query. We appreciate this opportunity to assit you.
We regret for inconvinience.we hereby state you that your call was terminated due to lines busy. As it is a customer care centre we have totally 32 lines on each phone and all phones are busy.
In reference to your mail, we found PNR: 84F02B is an unsuccessful transaction(MONEY DEBITED FROM YOUR ACCOUNT WITH OUT ISSUING THE PRODUCT), refund process initiated for the same.
We request you to kindly have a glance on the proof for your convinience.
Thu Sep 9 12:27:19 UTC+0530 2010
Problem ID: 20608
Title: Passenger
Caller's Name: Sudhir Reddy
Caller's Email: NA
Caller's Phone: [protected]
Problem Category: Amt Caputured Ticket Not Issued
Problem Other: NA
Card No.: 517653******5011
Card Holder: Sudhir Reddy
PNR Number: 84F02B
Trans ID: [protected]
Appl. Track ID(UDF5): 1571942
Date of Attempt: 08/09/2010
Amount: 980
Problem Description: Amount captured ticket not issued.
Problem Resolution: NACAPTURED[protected] [protected] 84F02B -1 20608 Bhargavi.ch Amt Caputured Ticket Not Issued[protected]
Resolution Updated: Thu Sep 9 12:28:21 UTC+0530 2010
Problem Status: Closed

This amount will refund to you with in two business days from the time of refund.

For further assistance, please feel free to revert.


--
Thanks & Regards,
Kesineni Team - Helpline,
[protected].
- Show quoted text -



On Wed, Sep 8, 2010 at 9:05 PM, sudhir reddy naathaala <sudhir.[protected]@gmail.com> wrote:

Hi,
I tried to book ticket from Hyderabad to Bangalore (journey date: 13/09/10) on 08/09/10 at 8:45PM. After the credit card details are given it said that the session is expired and asked me to confirm about the ticket. I got the message from my ICICI credit card that money (Rs 980) was deducted from my credit card.

Track ID: 84F02B

I would like to know how and when my money will be recredited into my credit card.


Please tell me the procedure on how to get my money back.
Your Online customer care is worst of what I have seen in my life. After waiting for around 10 min the phone queue it got disconnected. I anyway will not be booking any ticket from your online ticket booking in future.
Let me please get my money back and I assure you I won't tryto book the ticket again in my life.


Expecting quick response for atleast my mail.

Thanks
Sudhir


Reply

|
sudhir reddy naathaala
to Info

show details Sep 17

Hi,

Thanks for you prompt response. But After waiting for 7 working days I havn't got my money back.
Can you please look into this issue ans resolve as soon as possible.

Thanks
Sudhir
- Show quoted text -


On Thu, Sep 9, 2010 at 12:43 PM, Info General <[protected]@kesinenitravels.com> wrote:

Dear Mr. Sudhir Reddy,

Thank you for your query. We appreciate this opportunity to assit you.
We regret for inconvinience.we hereby state you that your call was terminated due to lines busy. As it is a customer care centre we have totally 32 lines on each phone and all phones are busy.
In reference to your mail, we found PNR: 84F02B is an unsuccessful transaction(MONEY DEBITED FROM YOUR ACCOUNT WITH OUT ISSUING THE PRODUCT), refund process initiated for the same.
We request you to kindly have a glance on the proof for your convinience.
Thu Sep 9 12:27:19 UTC+0530 2010
Problem ID: 20608
Title: Passenger
Caller's Name: Sudhir Reddy
Caller's Email: NA
Caller's Phone: [protected]
Problem Category: Amt Caputured Ticket Not Issued
Problem Other: NA
Card No.: 517653******5011
Card Holder: Sudhir Reddy
PNR Number: 84F02B
Trans ID: [protected]
Appl. Track ID(UDF5): 1571942
Date of Attempt: 08/09/2010
Amount: 980
Problem Description: Amount captured ticket not issued.
Problem Resolution: NACAPTURED[protected] [protected] 84F02B -1 20608 Bhargavi.ch Amt Caputured Ticket Not Issued[protected]
Resolution Updated: Thu Sep 9 12:28:21 UTC+0530 2010
Problem Status: Closed

This amount will refund to you with in two business days from the time of refund.

For further assistance, please feel free to revert.


--
Thanks & Regards,
Kesineni Team - Helpline,
[protected].



On Wed, Sep 8, 2010 at 9:05 PM, sudhir reddy naathaala <sudhir.[protected]@gmail.com> wrote:

Hi,
I tried to book ticket from Hyderabad to Bangalore (journey date: 13/09/10) on 08/09/10 at 8:45PM. After the credit card details are given it said that the session is expired and asked me to confirm about the ticket. I got the message from my ICICI credit card that money (Rs 980) was deducted from my credit card.

Track ID: 84F02B

I would like to know how and when my money will be recredited into my credit card.


Please tell me the procedure on how to get my money back.
Your Online customer care is worst of what I have seen in my life. After waiting for around 10 min the phone queue it got disconnected. I anyway will not be booking any ticket from your online ticket booking in future.
Let me please get my money back and I assure you I won't tryto book the ticket again in my life.


Expecting quick response for atleast my mail.

Thanks
Sudhir




Reply

Forward



Reply

|
sudhir reddy naathaala
to Info

show details Oct 1 (3 days ago)

Hi,

I did not get my Rs 980 which I lost during uncompleted transaction. Can you please spend some time to find out where the issue is. Its been a month since I booked the uncompleted ticket.

Thanks
Sudhir
- Show quoted text -

Dear Sudheer,

Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you. Kindly refer "774932" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Thanks for the Immediate response. The list of transactions which I see in the creditcard statement attached to my savings account are not ordered by date and are spread across two pages. When I see the first page I see the sorted order by date and same in the second page but the statements of the second page is not continuous or extending from first page.

exactly:

I see transactions on the first page as:

14/09/2010 75140680258043339977242 Indian Railways Catering Rs. 244.00(CR)
12/09/2010 75425310256334005100314 FABINDIA OVERSEAS PVT Rs. 150.00(DR)
12/09/2010 75140680256043208350937 MAX RETAIL LIFESTYLE INTE Rs. 2, 147.00(DR)
11/09/2010 75140680256043122748349 Indian Railways Catering Rs. 278.93(DR)
11/09/2010 75140680256043122748885 Indian Railways Catering Rs. 278.93(DR)
11/09/2010 75140680256043122750014 Indian Railways Catering Rs. 519.18(DR)
10/09/2010 75140680255043078006891 Indian Railways Catering Rs. 122.00(CR)
09/09/2010 75503720253001045326161 FAME CINEMAS Rs. 420.00(DR)
08/09/2010 75503720252001044177210 KESINENI TOURS AND TRA Rs. 980.00(DR)
08/09/2010 PREPAID MOBILE RECHARGE Rs. 200.00(DR)
08/09/2010 75140680252042864253058 Indian Railways Catering Rs. 722.78(DR)
29/08/2010 75140680242042034645632 Indian Railways Catering Rs. 289.11(DR)
29/08/2010 75140680242042034642290 Indian Railways Catering Rs. 278.93(DR)
29/08/2010 75140680242042034643652 Indian Railways Catering Rs. 519.18(DR)
20/08/2010 75140680234041250764093 Indian Railways Catering Rs. 289.11(DR)

Second Page

16/09/2010 75503720260001052595790 LEVIS Rs. 5, 099.00(DR)
16/09/2010 75503720260001052654241 GENTS CAMP Rs. 865.00(DR)
15/09/2010 75503720259001051808148 GENTS CAMP Rs. 150.00(DR)
15/09/2010 75503720259001051808155 GENTS CAMP Rs. 235.00(DR)
14/09/2010 75140680258043339890858 Indian Railways Catering Rs. 224.00(CR)
14/09/2010 75140680258043340010280 Indian Railways Catering Rs. 470.00(CR)
13/09/2010 75140680257043264795099 Indian Railways Catering Rs. 289.11(DR)
13/09/2010 75140680257043264790439 Indian Railways Catering Rs. 519.18(DR)
13/09/2010 75140680257043264836802 Indian Railways Catering Rs. 2, 300.68(DR)
09/09/2010 75503720253001045180279 KESINENI TOURS AND TRA Rs. 980.00(CR)
09/09/2010 75503720253001045325452 FAME CINEMAS Rs. 140.00(DR)
04/09/2010 75425310247170032600070 TATAINDICOM-BILLDESK Rs. 397.00(DR)

Although its my mistake as I did not check the second page, How can any one expect a transaction 09/09/ 2010 transaction on second page after 16/09/2010.

Also it is very difficult to find if we have an extended page as its "just a number which has the link".

I am very much satisfied by the immediate response I got. but I suggest the above concerns of mine to be noted and make the usability of the online accout easy to the customers.

Go to consumer court and file a case again est them

Staff behaviour at the Pune office(Ruby Hall) brach is very bad. I have even seen the person is even manhandiling the customer. As thebus was 2 hours late and it was around 1:00 am in the morning. That behaviour makes lot of problems to all the other customers like me who need to catch other trainin the morning. The staff is not worried about customers he was busy with the fight. When we were asking to start the bus he was even shouting on us. This just happends today morning. Later on all the travellers in the bus descided not to travel in Kesiseni again anymore.

We wish to inform your good selves, I had booked ticket thro ibank from Hyderabad to coimbatore on 24.10.12 in the name of D.Ganesh, at the time when the process was failed we are not getting on PNR number, but the amt Rs.1470/- was debited in my A/c(OBC Bank) vide Transaction ID is S77321003 dt.24.10.12 and tracked id:82559.Kindly verify to your bank reference and reimburse the same sir.