Flipkart Complaints & Reviews

My ATM DEBIT CARD WAS MISUSED FOR RS. 18000/- ON 13.02.12. I HAVE ALREADY COMPLAINT LOGGED AT STAT BANK OF INDIA, BBS BRANCH. AS PER BANK INSTRUCTION I WAS CONTACT THE FLIP KART (ONLINE SHOPPING STORE) BUT THEY TOLD THAT THE ATM DEBIT CARD WAS MISUSED & RS. 18000/- WILL CREDITED ON YOUR BANK ACCOUNT SHORTLY. THEY GIVE THE E-MAILS ALSO. BUT TILL DATE THE TOTAL AMOUNT IS NOT REFLECT IN MY BANK ACCOUNT.

SO I REQUEST YOU TO KINDLY TAKE NECESSARY STEPS AT YOUR END.

I received the following three emails from letsbuy.com after making an order no LSB-927276 on 16/03/2012 but I have not received any response from them till today, the 22nd March 2012. And moreover they never pick their customer care no also.

Dear Rajkumar Kohel,
Mail No1:
We thank you for placing an order with www.letsbuy.com. We wish to inform you that your payment for the Order LSB-927276 has been processed successfully. The details of your order are as follows:
Payment method: Sbi Maestro Payment Status: Confirmed

S. No. Products Unit Price Item Cost

1 1 x Benq 18.5W (G925HDA) LCD Monitor 4,999 4,999
Total: Rs.4999

SOLD TO: SHIP TO
Rajkumar Kohel
Soibam Leikai Ayangpalli Road, opposite Modern Gate
[protected]
Imphal
Manipur-795001
India Rajkumar Kohel
Soibam Leikai Ayangpalli Road, opposite Modern Gate
[protected]
Imphal
Manipur-795001
India
[protected]@gmail.com


You can verify the status of your payment by logging in to your Letsbuy account. Thank you for your patience and support.

For further queries and details you can write to us at [protected]@letsbuy.com or you can contact us on[protected] am to 9 pm, 7 days a week).

Happy Shopping!
Team Letsbuy
Contact Customer Ser



Mail No:2
Dear Rajkumar Kohel,

Greetings from Letsbuy.com!

Thanks for your visit to our website.

We regret to inform you that your order ID LSB-927276 placed by you will be delayed due to some uncontrollable circumstances.

We deeply regret the delay in delivery of the product but we assure you that we are trying all possible means to deliver this product at the earliest to you.

We will keep you informed as & when your order is ready to be dispatched.

If you have any further concern or queries, please feel free to contact our customer support team at [protected]@letsbuy.com and we'll be happy to assist you further.

We hope your patronization will remain with us in spite of this isolated event.

Best Regards
Team Letsbuy


Mail No:3

Dear Customer,

Greeting from Letsbuy.com!

Thank you for writing to us, we value our relationship with you.
You'll receive a revert from us in the next 48 working hours.

To manage your account online and to get latest updates on our
Products/Promotions/Offers, please register yourself on our website
www.letsbuy.com.

If you need any further assistance, please contact us on our Customer
Care number 0124–[protected] am to 9 pm, 7 days a week). Our customer
care team will be happy to assist you.

We assure you of our best service always.

Yours Sincerely,
Team Letsbuy

I am a member of Flipkart and i wanted a game, NBA 2K12. I have been searching for the game for a long time but it is always "OUT OF STOCK". I have seen this with another products also. Flipkart doesn't restore their products. Once it is out of stock, they don't care about it. This is the only thing I hate about Flipkart but it is the worst con. I really wanted that game and i am still waiting. I hope it comes soon. I hope Flipkart restores it real soon.

I RECENTLY BOUGHT A BLACKBERRY PLAYBOOK FROM FLIPKART. THEY CHARGED ME OVER THE MRP . ALL OTHER SITES OFFER DISCOUNT AND THESE PEOPLE ARE SELLING IT RS 360 OVER MRP. MOREOVER THERE WAS NO APPROPRIATE RESPONSE FROM THE CUSTOMER CARE DEPARTMENT EITHER. ANYONE WILLING TO BUY ANYTHING, I WOULD SUGGEST YOU CHECK PRICES ON OTHER SITES LIKE HOMESHOP18 ETC. FLIPKART IS PATHETIC.

Order ID: OD[protected]
1.) Samsung Galaxy S LCD I9003 (Midnight Black)(Free Sandisk 8GB Memory Card ) ( MOBCVWAVYVZUYH5C )

Hi i have made a online payment using net banking facility to pay up Rs.17870 for the mobile which i have bought through flip kart i have got a confirmation from bank that the amount is deducted from my A/C via ref # 35164042, however in my order status it still says payment not received, i spoke to your customer care executive Ms.Sara she said she will check & get back. Request you to kindly look into this & revert on the status, you can reach me on [protected].

In turn i have got a reply as.

Dear Hariharan,

Greetings from Flipkart.com!

Order ID: OD[protected]

We understand your concern and sincerely apologize for the inconvenience faced while making the payment.

As per our records, we have not received the payment towards the order: OD[protected]. However, on checking the payment portal we see that the transaction is unsuccessful and hence the above mentioned order will not be processed at our end.

Please be assured that, should the money be deducted from your account, it will be credited back and the same will reflect in your account within 5-7 business days thereafter as per banking procedure.

We request your kind patience in this regard.

Help us improve our customer service by sharing your feedback here:
https://www.surveymonkey.com/s/Flipkart-customer-surveys?c=[protected]

Please write back to us or call us on[protected] should you have any other questions or need further assistance.

Regards,
Tanisha
Flipkart Customer Support
www.flipkart.com
The Online Mega Store!

Point - Just because of server failure in flipkart why i have lock my money for 5 to 7 days i owe a explanation for this.

Order Id : OD[protected]
Tracking Id - MC00453679
Product : "Capdase SJHCS510E-P201 Soft Jacket 2 Xpose w/Free Screen Guard For Desire S S510E"

I ordered CAPDASE case for HTC DESIRE S but was delivered WILDFIRE S case on 6th Jan 2012.
The product id and other product details were correct in the shipment message.I logged complain against wrong product delivered to their customer care. They called me back and made sure the product will be replaced. When i didn't get their further response i wrote back to their customer care.
This time they replied the product will not be replaced as it doesn't fall under 30 day replacement programme.

Now, i ended up paying for the wrong product which i don't require.

Obins Choudhary
obins.[protected]@libery.co.za
[protected]
Pune

I had made the payment for the purchase of a laptop on the 7th Feb 2012.

The same was shipped, but was never delivered to my address.

Thereafter I made several phone calls for the re-shipment of the same, but it was still not delivered.

finally, i made a request to cancel the order on the 23rd Feb. The company promised a refund in 5-7 business days.

I have not received the refund till date.

Each phone call to the company takes an average of 30 mins and i have made atleast 20 such calls.

I have also sent two emails to the company - but no reply has been received.

I want the company to refund my money and compensate me for the loss of time spent on phone calls @ Rs. 1000/- per hour.

Furthermore, bank interest should be paid from 7/2/12 to the date of final refund.

dear sir,
myself mohd shadab persuing MD from NATIONAL INSTITUTE O[censored]NANI MEDICINE. KOTTIGEPALYA, MAGADI MAIN ROAD, BANGALORE 560091..KARNATAKA...i want to say that i have ordered on line a micromax X222 mobile from flipkart.com OD# [protected] but i hv received a defective one,the mobile does not show the memory card status..then i did call to the flipcart toll free number and told everything about the mobile he told me i hv understood ur problem. and we will receive ur mobile as soon as possible within 72 hrs..but there is no response from the flipkart company... now from last 20 days.i hv talked to the flipkart company or complaint to the flipkart company many time near about 15 to 20 times to show their improper service..and to show their misconduct or no response about my mobile...but the flipkart customer care agent always told me that we want really sorry and we will reverse pick-up soon..but as my knowledge or company norms ..the defective product should b receive within 15 days....but i hv complaint from last 20 days of receiving the product..sir...i am suffering a lot from this problem and feel tired.the flipkart agent gave me a fake information in this regard..and he didn't want to reverse pick-up my new defective mobile which i have used only once from the date of receiving.. and i have packed this mobile as it is...
sir please consider my request and take immediate action in this regard..
thanking you
yours
MOHD SHADAB
MOB.# [protected]

I had purchased a set of SONY SRS-D5 multimedia speakers from Flipkart.com for Rs.2700/- on 4th Feb 2011. The Product was delivered to me on time but when i opened the package i found that the power adapter which is supposed to power ON the speakers is missing. Now inspite of them sending me an Replacement speakers the new package too has the same component missing. Flipkart now says that the product does not come with an POWER ADAPTER. I do not understand that how can a speaker be sold without an POWER ADAPTER whereas the product manual clearly says that it is supplied in the box.

I HAVE BUY DELL LAPTOP BATTERY FROM FILIPKART.COM. As per the filipkart.com policy that the defective items can be return accepted, but after 15 days of request their is no return pick-up by the said company even after making of five reminders. kindly look the matter and take necessary action.

Dear Sir,

This is to inform you that I am facing problem of replacing my product bought from www.flipkart.com, The Online Mega Store!

Please note that I ordered for BlackBerry 9670 (Reliance) vide Order Id : OD[protected] dated 16.01.2012 from Flipkart.com. That Sir, I received the product and paid cash of Rs. 18705.00 to the delivery boy. But, when I tried to use, it did not work. I immediately informed Customer care of Flipkart.com. They said that it is a CDMA product and CDMA service is not available in Guwahati. I pleaded them for help for replacement of product with a usuable one as I already made the payments. They said Flipkart.com is not responsible for that as I ordered the product from their website and product details is there in the site. I said I very well understand that, but it is not clearly mentioned in the product highlight. I ordered the product going through first look summary and in product nomenclature it is written BlackBerry 9670 (Reliance) and how do I know it CDMA and not GSM. Most important part is that they say in website, Replacement Guarantee of 30 days for any problem. But, they are adamant now.

I then returned the product to their distribution point in Guwahati and the representative in Guwahati Mr. Mondal said that he would certainly help me and would provide positive news in 24 hours. But after long wait of more than 20 days, they have not replaced the product nor refunded the money. Please look into the matter and help me out.

Thanks & Regards,
ER. ZAKIR HUSSAIN
Flat No. 4C, Classic Enclave,
M R D Road, Noonmati
Guwahati 781020, Assam, India
Ph: +[protected],[protected]

Pathetic and utterly disappointing service from letsbuy :

I ordered two laptops on 9th feb,2012 order no- 838510 & 839707.
I paid 60 thousand for these two product and after one week of order the first item is not even shipped(God knows whether it will be shipped !!) and the other is shipped through SAFEX( never heard about this courier !!), but when i check the shipping status SAFEX website does not show any detail.
This is terribly pathetic and disgracing service from letsbuy.
When i call the customer care even after 10 minutes of waiting no one replies( now i wonder whether they have any customer support ??) !!!!
No reply of emails !!!! This is beyond one can tolerate !!!
I will suggest all of you to never ever shop through letsbuy.com !!!
I will neevr again visit letsbuy.com

Hi

I ordered Philips PET717/94 Portable DVD Player at price 3450/- for my 3 year old daughter from FlipKart.com on 14-Feb-2012 at 7:12 PM under order OD[protected]. I also got the message and mail for this confirmation. But around 8:00 PM I got the call from there office[protected], the person on the other side was saying that we have this stock unavailable in the list so we can't deliver this product. After asking for this he gave very stupid reason that they used to update our inventory in the evening. My concern is being a commercial site how they are not able to maintain there inventory after every purchase. This seems to be like cofirmed booking of the railway ticket in tatkal and when you board the train you were informed by the TT that your ticket is not confirmed as no seat was available when you book the ticket.

Now when I try to find the same product I am not getting the at this rate. So I want to file the complaint against them for this cheating and harassment and also need the same product at that price only.

Prashant

DELAY.!!! DELAY.!!! DELAY.!!!

Dear Sir/Madam,

I am cancelling the below order due to delay on your side as already informed this cancellation to your customer care 30 minutes back and confirmed cancellation.
I has booked this order on 8-Feb and was informed to call today 14-Feb morning for the courier AWB, But today i was informed a delay of 3 days.
As i lost my patience already with you, so i have cancelled this order.

And on infibeam i booked on today and they have given the Courier AWB in 3 hours.
Service matters, i didnt receive any replies to the delay emails already form you.
Just sending this mail for my records.

Order Status Result View
Date Order No. Amount Payment Mode Order Status Shipping Address
[protected] LSB-835391 7, 999.00 Cash On Delivery In process
--
Thanks & Regards,
Jeeva


On Sat, Feb 11, 2012 at 11:58 AM, Jeeva wrote:

Dear Sir/Madam,

I have received the below mail about the delay for my order as below,
As i spoke with your customer care over phone,
they have told me to ignore this mail.
Pls confirm the same on receipt of this mail and give me assurance to deliver my order on time.

--
Thanks & Regards,
Jeeva




On Sat, Feb 11, 2012 at 8:01 AM, Letsbuy.com <[protected]@letsbuy.com> wrote:

Dear Jeeva,

! Greetings from Letsbuy.com

Thanks for your visit to our website.

We regret to inform you that your order ID LSB-835391 placed by you will be delayed due to some uncontrollable circumstances.

We deeply regret the delay in delivery of the product but we assure you that we are trying all possible means to deliver this product at the earliest to you.

We will keep you informed as & when your order is ready to be dispatched.

If you have any further concern or queries, please feel free to contact our customer support team at [protected]@letsbuy.com and we'll be happy to assist you further.

We hope your patronization will remain with us in spite of this isolated event.

Best regards
Team Letsbuy

eTree Marketing Pvt. Ltd., Plot No.10, Phase IV, Udyog Vihar, Gurgaon-122016, Haryana, India.
Phone: +[protected] am to 9 pm, 7 days a week)

Order Id : OD[protected]
Tracking ID: BLR[protected]

(Note the order was made 2 months back... and expected delivery was 1 week) but so for i have not recieved the consignment.

Date:[protected]:44:20

From: toney.theruvappuzha


Mail Send from my end (There were similar many Mail communication using this as a reference )

Please note the order meentioned was done from a guest user ID; I have not recieved this order till date. Your Poor Follw up and Courier partnership!! I have enquired about the availability of courier service and had requested for a door delivery; and From your end you had agreed for both.

I would request you to return me the money at the earliest. as i am abroad i would n't be able to communicate with you via phone. So PLEASE DO THE NEEDFUL.


Earlier Reply from Flipkart


Greetings from Flipkart.com.

We are pleased to inform you that we have shipped the items in your order OD[protected] and this completes your order.

Item/s Shipped:QtyItemPriceShippedSubTotal
1Mein Kampf (with Dvd.... INR 2211INR 221


1Papillon - Henri Cha.... INR 2991INR 299


Total :- INR 520

Your Shipment was sent through:- Professional Couriers.
Track your Shipment at http://www.tpcindia.com/
Shipment Tracking ID :- BLR[protected]
Please note that tracking ID may take up to 24 hours to be activated
You will receive your shipment in 2-3 working days.

Dear Sir,
I placed one order (My First) No. LSB-809864, on dated 26.01.2012 for 2 nos. Ajanta OLC-20 Digital Wall Clock.
Latter after browsing net, i came across hundreds and thousands of complaints against letsbuy.com.
I called up and also wrote to them, i was assured that the item will be despatched soon.
On 03.02.2012 I got a mail from them that the item has been dispatched through Blue Dart with AWB No.[protected].
When I tried to track the same in blue Dart's site, the no. provided found to be a fake one.
I again wrote to them, and also called them. I was replied on 09.02.2012 that they too are puzzled and they are escalating my complaint to their logistics department. The complaint no. given to me was CC[protected].
I believe they are cheating their Customers.
I would request the Consumer Court to take appropriate action against them.
Regards
Debasis Misra
+91 [protected]

Hi Sir,
My laptop model is Compaq 510 and i have to ordered a battery form www.Letsbuy.com which is "Lapcare HP Compaq 510,530 Series 8 Cell Battery[protected]" amount will be 2049rs. On the this site they are given the delivery time 4-7 days and did'nt delivered on time. i have given the order on[protected] its delivered on 10-feb-2012 after 12th days. And this model of Battery is not required for my laptop. i have to call them but they told me that they are given me same produt which i have to orderd.
The main point is it meance they are selling the rong product.
Because i have order the same battery model which is my laptop model..

on 22 dec 2011 i bought micromax a 75 for rs 9000/- from letsbuy on 27 dec i got it. within 1 or 2 days it stopped working properly. i couldn't make and receive calls on it. i write more than 10 emails about manufacturing defect but the company didnt reply, then i sent legal notice thru email ( i m a advocate) the very next day company sent me mail that their internet was not working so they couldn't reply my mails, i told them to change the defective product , the company has return policy also, but they denied, then i sent the mobile to nearest micromax costumer care , they said its motherboard is defective, from the last one month my mobile is with customer care , probably i will get it aftr 1 week (for repair) but it doesn't mean i will not take legal action against leysbuy and micromax not to replace the defective phone, i will definitely . i jus waiting for the right time.
FRIENDS I M A ADVOCATE EVEN THEN I HAD TO FACE PROBLEMS DUE TO POOR AND CHEAP COMPANY LETSBUY SO THINK 100 TIMES BEFORE U BUY ANYTHING FROM LETS BUY.COM..AND I[censored] R IN PROBLEM DUE TO ANY TYPE OF COMPANY THEN MAY U TAKE HELP OF CONSUMER COURT NO NEED OF HIRING LAWYER ONE CAN PRESENT BEFORE IT EASILY.

Hello guys,

I have placed a order(ID LSB-797571) on 20-jan 2012 through www.letsbuy.com & today is 9-feb 2012 (almost 17-18 working days). They people committed to deliver in metro cities with in 8-10 working days & there representative already discussed with me about my order(ID LSB-797571) delivery date is 6-feb 2012. buy I am still waiting for my product. I have already do the payment through credit card on 20th jan-2012.


Name - Robins Kumar Rajput
Address - Indirapuram Ghaziabad
Mobile - [protected]

Flipkart.com is providing third class service to the customer i have ordered a screen guard for my mobile and paid money thru debit card, and they were going to ship the product in 3-4 business days but its more than 20days and i haven't received my product..... so if you can please help me for the same
email add: [protected]@gmail.com