Flipkart Complaints & Reviews

I had placed this order on 29th April (OD[protected]) for a Samsung galaxy Tab. Expected Delivery date was 4th May. I didnt receive it on time, so I called up the FlipKart customer care.To my surprise, I was informed that Flipkart doesn't have delivery service in my city (THANE, Maharashtra). So the order was as good as cancelled. I was told to place another order again and call the customer care again to get it sent via courier. In other words, after waiting for 5 working days, after shipping my order from Noida to Mumbai, I am being informed that the order is as good as cancelled. And that too, when I call up myself. This is absolutely not expected. I had heard great things about your service but the real experience is completely opposite. Its good that I had selected Cash on Delivery otherwise my money would have got debited and I would have been left without the product for many more days.

Letsbuy.com is the worst online retailer. I placed an order[protected] on 20th April and they sent my a wrong product(fraud???) . Despite repeated complaints (mails/calls/ tweets/ Facebook posts…u name it) they are no giving any proper response even after a week! This is harassment.

Hello Consumer’s I know we all are motivated by flip kart advertisement on Television every day and we think it’s safe to buy from them over the internet. But the reality is they will always take more the time to deliver the product, plus they will never give you the product that you order for rather give some other options and then give you something which are old stocks or etc.

Beware of FLIPKART Don’t Believe them just because of the TV advertisement

hi,

i have ordered one book in flipkart(order number :od[protected]) on 21st april but uptil now i didn't get it. i have called to customer care twice they just say that consinement has not been recieved in mumbai and it will take more one week or so it has already taken more than 10 days.
If they can't deliver product in time then why they guarantee to deliver in 2-7 days.

DEAR SIR/MADAM

I ordered on refrigerator from flipkart model no -Samsung RA19BDTS1/XTL Refrigerator, order no-OD[protected] ON 31st of march delivery date was given by flipkart was 9th of april
on 8th April I got mail that this model is not in stock and suggested another model Samsung RA19BDPS1 which they confirmed to be in stock .
I again confirmed the order for the same suggested by flipkart order no was ID: OD[protected].
on 16th april they again sent a mail that this model is not in stock and they have given on more option model no- Samsung RA19ADJB .
I again accepted this, then order number was ID: OD[protected] delivery date was 28th of April .
Again today that is 28th apri 2012 i got mail that your order is cancelled because of non availability of stock . Now refrigerator price is increased as tax increased Flipkart bluffed me and wasted my one month .
After all this, i have talked with customer care and sales department of filpkart to know why this has happened three times, but they have not given me a proper reason. i am sure that they don't keep the products in stock and they are showing a false information that it is in stock which pushes the customer in uncomfortable position. i think if the order went to out of stock, it should be communicated to the costumer ate least in two days which is more than enough time.
I request to take action against flipkart so that they should not show the false advertisement in television and website. this will help the costumer to be in safe position and they will not be cheated by flipkart in future. i also request to tell the procedure how to file complain in consumer court so that i can take proper action against them.
Thanks
sunil

I ordered a product on flipkart.com . while ordering they claimed it will be delivered within 2-7 working days . But it never got delivered till now. I have complained twice to their customer care but no response. They dont provide any complain number on which you can follow . Also there customer care will tell you "we will get back to you within 24 hours" which never happened sadly. I do online shopping from other sites as well, but they dont claim false promise of delivering with in 2-7 days . I ordered a cooler and because of them i am feeling the heat.

I Ordered for a Panasonic theatre on 31st march 2012 and Flipkart promised to deliver in 6 to 8 Days and today is 21st April 2012 and i haven't still received the product and after sending multiple enquires to Flipkart and their promises to provide solution in 24 to 48 hours and many new delivery dates i havent received the product yet. Kindly ban this kind of company's from india.

I had placed an order on Flipkart for a Belkin N600 DB Wireless Dual-Band N+ at the price of Rs. 813/- for which i have a confirmation from them over a mail, but later on they mailed me saying that this was a typographical error and the price is Rs. Rs. 4625/-., but the problem is i have already spent an amount of Rs. 2000/- on the wiring part for installing this router and because of the company's error i will be facing the issue of more extra expenditure. As a company they should honor the commitment they have made to the customers who had already ordered the product.

What am i to do now?.

The Flipkart Order invoice states that the product (in my case "SanDisk Extreme HD Video SDHC 16 GB 30MB/s RTL PR Class 10 Memory Card") will be shipped within 3-4 working days but it's more than 10 days there are no response from Flipkart. More over when ever I call Flipkart Customer care they promise to revert back within two hours.

Dear Sir
I am sorry to inform you that 03 books i.e. objective english for competitive exam 2. Logical & Analytical reasoning and 3. A modern approach to logical reasoning by R.S. Agrwal which was ordered on 24.03.2012 have not yet been received to me. I contacted overnight courier in several times in Raipur and Korba Branch but he is not responding and advising me to contact your seller to receive this book. I also contacted to Flipcart customer care but all in vain. I think it is not so good for your future business.
Kindly request to expedite the issue and arrange to send my courier in time to my mentioned addressed.


Why ORDER NO. OD[protected] has not delivered to addressee as yet ? are you cheating the people?. I have lodged a complaint in consumer forum for compensation as i have suffered a lot. I want to tell you that you will face severe legal trouble so that you may not cheat another people again. I am fully trying to ban overnight courier coy consists the group of frauder.

I had ordered a Printer Epson Aculaser M1200 on Flipkart on January 31st, 2012. I was surprised to receive the product within a week. I was impressed with the packing. But when I opened the package I found the left side of the tray holder of the printer broken. I contact Flipkart and I was told I will have to send it back through Blue Dart. Surprisingly I received the replacement within a week. I was happy with Flipkart's service. Shockingly, I opened the package and found the exact same part of the Replaced printer Epson Aculaser M1200 to be broken. I tried taking a print out and I kept hearing loud noises and somehow it never printed anything. So I opened the top door and was shocked to see another Broken Part inside. I was wondering how Flipkart has sent me 2 Defective Products Back to Back. However, they told me they will replace it for me. This happened during the last week of February. Today is the last week of March. The Replacement is not done yet. I get a call from Flipkart every week telling me that they will solve the issue within the next 3 - 5 business days. I think they have only 1 business day a week. Because 4 - 5 weeks have run off. I am beginning to think the inefficiency of Indian Online Stores. Trying to buy one printer for the past 2 months, I could have just picked up one from the local retailer. Being a loyal fan of Flipkart, I placed order on it and fell prey to their sluggishness. Now I have become a Anti Flipkart guy. Will not buy anything from the site or will not suggest it to anybody. I am still hoping the replacement or refund of the money is done soon.

In March 2012, I ordered a Quickheal Antivirus Pro 2012. Everything seemed to be good as the delivery was on time and I was glad that I could pay through credit card at time of delivery. I took the delivery and when I opened it up the outer cover stated 2012 but when I pulled out the inner box it indicated 2011, an older version of antivirus. I was shocked and felt cheated as it appeared that they had deliberately done this and it was not a mistake. It looked like I was served old wine in new bottle. Had It been a wine I'd have gladly accepted since old wine is costlier and tastier. I immediately called their customer care who advised me to download the updated version online while registering the product. Things were not too bad until this point, as I was able to download the updated version. However, it took me almost an hour to download in a broadband connection- what if a person does not have internet connection, may be for some time ie. a month or two. I went to their website and narrated the whole incident under product review, which obviously also had the review about the product. The very next day when I checked the review on their website it was not there. It had been removed by them without even informing the customer. This infuriated me and I called once again to their customer care and I was informed that it was Management's decision. Management does not mean being crook, cunning and misleading towards consumers. They think consumers are fools and naive who do not know what is going backstage. Beware of this company, People, since they remove bad reviews and only have neutral or good reviews about the product and company. This clearly shows that they are manipulating and pumping in good reviews and deleting bad ones. They use pseudonyms to post good reviews which in turn increases the probability of sales.Needless to say, you could not rely on their reviews before buying any product..

I researched online and found the same kind of complaints from other consumers. This company could not be in business for long time due to unfair and manipulative trade practices that they follow. I'll never ever buy anything product from them and have advised same to my colleagues. I am also going to post a video on Youtube showing what I ordered and what I got.

Digital Blood presuure measuring instrument

I bought a digital BP monitoring instrument from flipkart.com thru order no.OD[protected] on March 13th 2012. On the first day i used the instrument it was showing my BP was 120 / 72.. but my normal BP is 130/90... on the next day i was not feeling well .. i measured my BP again it was again showing the same .. I went to my doctor .. to my surprise when he measured my BP it was 150 / 100 and i took the instrument to my doctor place where instrument was showing as 120 / 80 which is perfectly normal..

I understood that that this instrument which i had bought is a waste.. i asked to refund my money at flipkart.com but they refused.. i asked them them to change it to other better brand of BP instrument which also they refused clearly.. i asked them why they are endorsing the brands without checking the authenticity of the product for which i got no answer.. These health product are great risk to the society. The websites shud not endorse these health risk products.

My urge to everyone dont by health products from flipkart.com because u may end wasting ur money.

My urge to authorities . Pls arrange for my money back...

Regards

Manish

My ATM DEBIT CARD WAS MISUSED FOR RS. 18000/- ON 13.02.12. I HAVE ALREADY COMPLAINT LOGGED AT STAT BANK OF INDIA, BBS BRANCH. AS PER BANK INSTRUCTION I WAS CONTACT THE FLIP KART (ONLINE SHOPPING STORE) BUT THEY TOLD THAT THE ATM DEBIT CARD WAS MISUSED & RS. 18000/- WILL CREDITED ON YOUR BANK ACCOUNT SHORTLY. THEY GIVE THE E-MAILS ALSO. BUT TILL DATE THE TOTAL AMOUNT IS NOT REFLECT IN MY BANK ACCOUNT.

SO I REQUEST YOU TO KINDLY TAKE NECESSARY STEPS AT YOUR END.

I received the following three emails from letsbuy.com after making an order no LSB-927276 on 16/03/2012 but I have not received any response from them till today, the 22nd March 2012. And moreover they never pick their customer care no also.

Dear Rajkumar Kohel,
Mail No1:
We thank you for placing an order with www.letsbuy.com. We wish to inform you that your payment for the Order LSB-927276 has been processed successfully. The details of your order are as follows:
Payment method: Sbi Maestro Payment Status: Confirmed

S. No. Products Unit Price Item Cost

1 1 x Benq 18.5W (G925HDA) LCD Monitor 4,999 4,999
Total: Rs.4999

SOLD TO: SHIP TO
Rajkumar Kohel
Soibam Leikai Ayangpalli Road, opposite Modern Gate
[protected]
Imphal
Manipur-795001
India Rajkumar Kohel
Soibam Leikai Ayangpalli Road, opposite Modern Gate
[protected]
Imphal
Manipur-795001
India
[protected]@gmail.com


You can verify the status of your payment by logging in to your Letsbuy account. Thank you for your patience and support.

For further queries and details you can write to us at [protected]@letsbuy.com or you can contact us on[protected] am to 9 pm, 7 days a week).

Happy Shopping!
Team Letsbuy
Contact Customer Ser



Mail No:2
Dear Rajkumar Kohel,

Greetings from Letsbuy.com!

Thanks for your visit to our website.

We regret to inform you that your order ID LSB-927276 placed by you will be delayed due to some uncontrollable circumstances.

We deeply regret the delay in delivery of the product but we assure you that we are trying all possible means to deliver this product at the earliest to you.

We will keep you informed as & when your order is ready to be dispatched.

If you have any further concern or queries, please feel free to contact our customer support team at [protected]@letsbuy.com and we'll be happy to assist you further.

We hope your patronization will remain with us in spite of this isolated event.

Best Regards
Team Letsbuy


Mail No:3

Dear Customer,

Greeting from Letsbuy.com!

Thank you for writing to us, we value our relationship with you.
You'll receive a revert from us in the next 48 working hours.

To manage your account online and to get latest updates on our
Products/Promotions/Offers, please register yourself on our website
www.letsbuy.com.

If you need any further assistance, please contact us on our Customer
Care number 0124–[protected] am to 9 pm, 7 days a week). Our customer
care team will be happy to assist you.

We assure you of our best service always.

Yours Sincerely,
Team Letsbuy

I am a member of Flipkart and i wanted a game, NBA 2K12. I have been searching for the game for a long time but it is always "OUT OF STOCK". I have seen this with another products also. Flipkart doesn't restore their products. Once it is out of stock, they don't care about it. This is the only thing I hate about Flipkart but it is the worst con. I really wanted that game and i am still waiting. I hope it comes soon. I hope Flipkart restores it real soon.

I RECENTLY BOUGHT A BLACKBERRY PLAYBOOK FROM FLIPKART. THEY CHARGED ME OVER THE MRP . ALL OTHER SITES OFFER DISCOUNT AND THESE PEOPLE ARE SELLING IT RS 360 OVER MRP. MOREOVER THERE WAS NO APPROPRIATE RESPONSE FROM THE CUSTOMER CARE DEPARTMENT EITHER. ANYONE WILLING TO BUY ANYTHING, I WOULD SUGGEST YOU CHECK PRICES ON OTHER SITES LIKE HOMESHOP18 ETC. FLIPKART IS PATHETIC.

Order ID: OD[protected]
1.) Samsung Galaxy S LCD I9003 (Midnight Black)(Free Sandisk 8GB Memory Card ) ( MOBCVWAVYVZUYH5C )

Hi i have made a online payment using net banking facility to pay up Rs.17870 for the mobile which i have bought through flip kart i have got a confirmation from bank that the amount is deducted from my A/C via ref # 35164042, however in my order status it still says payment not received, i spoke to your customer care executive Ms.Sara she said she will check & get back. Request you to kindly look into this & revert on the status, you can reach me on [protected].

In turn i have got a reply as.

Dear Hariharan,

Greetings from Flipkart.com!

Order ID: OD[protected]

We understand your concern and sincerely apologize for the inconvenience faced while making the payment.

As per our records, we have not received the payment towards the order: OD[protected]. However, on checking the payment portal we see that the transaction is unsuccessful and hence the above mentioned order will not be processed at our end.

Please be assured that, should the money be deducted from your account, it will be credited back and the same will reflect in your account within 5-7 business days thereafter as per banking procedure.

We request your kind patience in this regard.

Help us improve our customer service by sharing your feedback here:
https://www.surveymonkey.com/s/Flipkart-customer-surveys?c=[protected]

Please write back to us or call us on[protected] should you have any other questions or need further assistance.

Regards,
Tanisha
Flipkart Customer Support
www.flipkart.com
The Online Mega Store!

Point - Just because of server failure in flipkart why i have lock my money for 5 to 7 days i owe a explanation for this.

Order Id : OD[protected]
Tracking Id - MC00453679
Product : "Capdase SJHCS510E-P201 Soft Jacket 2 Xpose w/Free Screen Guard For Desire S S510E"

I ordered CAPDASE case for HTC DESIRE S but was delivered WILDFIRE S case on 6th Jan 2012.
The product id and other product details were correct in the shipment message.I logged complain against wrong product delivered to their customer care. They called me back and made sure the product will be replaced. When i didn't get their further response i wrote back to their customer care.
This time they replied the product will not be replaced as it doesn't fall under 30 day replacement programme.

Now, i ended up paying for the wrong product which i don't require.

Obins Choudhary
obins.[protected]@libery.co.za
[protected]
Pune

I had made the payment for the purchase of a laptop on the 7th Feb 2012.

The same was shipped, but was never delivered to my address.

Thereafter I made several phone calls for the re-shipment of the same, but it was still not delivered.

finally, i made a request to cancel the order on the 23rd Feb. The company promised a refund in 5-7 business days.

I have not received the refund till date.

Each phone call to the company takes an average of 30 mins and i have made atleast 20 such calls.

I have also sent two emails to the company - but no reply has been received.

I want the company to refund my money and compensate me for the loss of time spent on phone calls @ Rs. 1000/- per hour.

Furthermore, bank interest should be paid from 7/2/12 to the date of final refund.